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8.0 - 13.0 years
0 - 3 Lacs
Noida, Chennai, Bengaluru
Hybrid
Role: Network Presales Solution Architect Location: Noida / Chennai /Bengaluru (Hybrid) Experience: 7 yrs and above Job Description: The individual will be responsible for leading client engagements, RFP responses, developing service offerings and participating in pre-sales process including development of proposals and estimates. This role required technically strong individual with diverse Enterprise networking, Data Centre networking, Routing &switching competencies who is confident under pressure and has demonstrated these skills in large scale Network Infrastructure designs as well. Responsibilities This role will involve the RFP/RFI process as well as bespoke solutions in collaboration with Product teams/vendors, ensuring accurate verification, technical design vetting and overall cost and quality for the correct design and implementation. Coordination and oversight of Third-Party Providers for solution components. Work with them to create and freeze the Bill of material. Assess and understand the clients business requirements, translating and recording these into formal network solution requirements. Responsible for the development of a convincing solution strategy regarding current, intermediate, and future mode of operations including migration approach. Design and develop an end-to-end network solution design to meet the agreed network solution requirements while taking into consideration the economic parameters and competition. Participate in due diligence meetings with customer to gather more information on proposal/information request and environment. Successfully defend proposed techno-commercial solutions as part of the pre-sales process. Prepare Proposal documents including proposals, pricing sheet, solution presentations against RFP’s/RFI’s. Contractual documents such as Statement of Work, Resource Unit Definitions etc. Understanding new data technologies/products and position them in relevant solution proposal. Keep himself/herself up to date with latest products features, licensing, architecture, and price. Defend end-to-end data solutions to customer/internal stakeholders. Working closely alongside other technology owners for optimal solution design in-line with the overall proposed solution. Work with OEM / Partners to ensure an appropriate solution is proposed during Presales Cycle. Knowledge & Experience Understanding of various areas under Network domain - Data Center LAN technologies and platforms Data center design and solution Data Center LAN sizing and architecture Cisco ACI SDN architecture Wide Area Network technologies WAN connectivity architecture and solution SD-WAN Solutions from cloud providers such as Viptela, Velo ,Silverpeak , Fortinet, Pala Alto etc. Datacenter Networking – SDN/ACI Campus LAN and SDA TCP/IP protocol suite Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc. Wireless Networking on platforms like Meraki, Cisco, Aruba Routing Protocols OSPF, EIGRP, BGP SwitchingL2 and L3 LAN switching technologies, VLANs, IEEE802.1Q Trunking, EtherChannel etc. DHCP and DNS Technical experience with designing, installing, configuring, and supporting security infrastructure technologies, network monitoring and management tools. Certification requirements: CCNP desired and CCNA mandatory Personal Attributes Excellent stakeholder management, leadership, strategic planning, and business acumen Experience in consulting with RFIs and RFPs Experience within Network presales and/or architecture role. Strong client facing presentation skills and ability to explain technical solutions, business value and defend the solution on the customer’s level Ability to drive Workshop. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Should be willing to travel extensively to perform the required functions. Strong English language skill, both verbal and written
Posted 2 weeks ago
1.0 - 2.0 years
1 - 4 Lacs
Mumbai
Work from Office
Job Description Operational role that works under direct supervision, responsible for day-to-day customer service operations Responsibilities Maintain daily activities and routines. Ensure SLA are achieved & work proactively to maintain the same.
Posted 2 weeks ago
6.0 - 9.0 years
8 - 13 Lacs
Hyderabad
Work from Office
Role & responsibilities: 1) Handling escalation calls from L1 and L2 resources and assist in resolution. 2) Manage day to day Network Operations, report and review incidents. 3) Configuration, Monitoring & Troubleshooting of Networking & Security devices (Switches, Routers, Firewalls, Load Balancers, etc., using products of leading OEMs like CISCO, Juniper etc.) 4) Design complex networks, provide solutions and maintain versions of documentation. 5) Designed, implemented and Managed SD-WAN solution. 6) Manage & maintain medium to large scale MPLS WAN network 7) Experience in configuring BGP, EIGRP & OSPF with strong knowledge in TCP/ IP and OSI models and understanding of IP SLA, reporting, etc. 8) Timely resolution of calls / incidents related to all network issues within defined timelines. 9) Troubleshooting on various layers (LAN & WAN i.e. Access, Distribution, Core). 10) Securing network systems by establishing and enforcing policies, defining and monitoring access. 11) Vendor Management and Asset & Inventory Management. 12) Regular Patching of all provisioned Network & Security devices 13) Prepare HLD & LLD, generate configuration template for Network changes, and hardening of Network devices. 14) Network equipment testing and maintaining audits. 15) Creation and Maintenance of blue-print document for NOC & SOC covering the processes and procedures. 16) Handling NOC Shift Operations across 24x7 17) Provide 24x7 Data Centre Network and its relevant operational support. Preferred candidate profile: 1) B.E/B.Tech, M.Tech/MCA (Computer/IT) with 7 plus years or B.Sc (Computers) with 8 plus years of working experience on large complex enterprise networks. - Mandatory 2) Must have handson experience in protocols/technologies like MPLS (traffic engineering, L2/L3 VPN), BGP-4/MP-BGP, ISIS, OSPF/OSPFv3, EIGRP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory 3) Experience in Software Defined Network (SDN) & SD-WAN. - Mandatory 4) Extensive experience leading and managing complex internetworking solutions from design to implementation. - Mandatory 5) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 6) Experience in Solution Design and Architecture assessment of large networks - Mandatory 7) Experience on network management tools like Cisco ISE, DNAC. - Mandatory 8) Must have handled minimum 15 members of team size. - Mandatory 9) Experience in Security devices - Desireable 10) Experience in dealing with banks / financial institutions /NBFCs networks - Added advantage Certification: 1) CCNP - Mandatory 2) CCIE - Desirable 3) ITIL Foundation - Desirable Knowledge: 1) Understanding of OSI model and TCP/IP protocol (IPv4 & IPv6) - Mandatory 2) Knowledge on network capture / analysis tools like Wireshark - Mandatory 3) Knowledge in Network Management and Monitoring tools such as Solarwinds. - Mandatory 4) Knowledge of Software Defined Network (SDN) & SD-WAN. - Mandatory 5) Knowledge on Network & Security devices like firewalls, WAFs, L3 & L2 switches, LBs - Mandatory 6) MS Office & MS Visio- Mandatory 7) Knowledge of Network Security devices - Added advantage 8) Knowledge on Telecom domain - Added advantage
Posted 2 weeks ago
8.0 - 10.0 years
5 - 9 Lacs
Noida, Bengaluru
Work from Office
Req ID: 322568 We are currently seeking a Routing and Specialist - Network Engineering Advisor to join our team in Greater Noida, Uttar Pradesh (IN-UP), India (IN). Role Responsibilities: Must have great experience on Cisco Routing & Switching & Wireless for about 8-10yrs Vendors supported - Viptela is must, Cisco, Cisco DNA , Cisco Wireless 9800 Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components Looking to have strong knowledge of Viptela SDWAN (Hands-on) and Wireless Teaming with project managers, cross-functional technology and business teams to ensure successful projects Owning and documenting escalated support tickets and service requests through resolution via ServiceNow Adaptive, communication, presentation and leadership skills Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept Knowledge of Wireless, Nexus, SD-WAN, Firewall Working knowledge of Networking products from Cisco, Dell & Extreme Networks Skills and knowledge and adherence to ITIL & Change Management processes Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals Rotating on-call, support queue management, preforming network system analysis and reporting Willing to work in 24X7 environment Basic Required Qualifications: 8+ years of experience on managing LAN & WAN Infrastructures 8+ years"™ experience on Routing & Switching, Riverbed & Wireless Vendor experience to include - SDWAN, Cisco, Riverbed Highly Preferred Skills: Preferred knowledge of SDWAN Viptela , (Hands-on) and Wireless
Posted 2 weeks ago
2.0 - 6.0 years
4 - 8 Lacs
Bengaluru
Work from Office
We are currently seeking a Routing and Switching - Network Engineering Advisor to join our team in Bangalore, Karntaka (IN-KA), India (IN). Role Responsibilities: Required skill - Juniper and Aruba Must have great experience on Routing & Switching & Wireless and Firewalls. Responsible for the Cisco ACI network architecture component(s) Must have Palo Alto Experience. Understand and support Data Centre Networks utilizing Cisco Application Centric Infrastructure and Nexus 9k platforms. Contribute to the development and performance of a migration plan from traditional data centre network designs to Cisco ACI. Integrate service appliances to Cisco ACI deployments to include Application Delivery Controllers and Firewalls. G0od understanding of Inter and Intra Tenant traffic flows, contracts Experience in L2 outs, L3 outs, VMM integration Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components Looking to have strong knowledge of SDWAN (Hands-on) and Wireless Teaming with project managers, cross-functional technology and business teams to ensure successful projects Owning and documenting escalated support tickets and service requests through resolution via ServiceNow Adaptive, communication, presentation and leadership skills Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept Knowledge of Wireless, Nexus, SD-WAN Working knowledge of Networking products from Cisco, Dell & Extreme Networks Skills and knowledge and adherence to ITIL & Change Management processes Excellent communication skills, both written and oral Strong customer service skills; interfaces with customers, end users, partners and associates Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals Rotating on-call, support queue management, preforming network system analysis and reporting Willing to work in 24X7 environment
Posted 2 weeks ago
11.0 - 15.0 years
12 - 22 Lacs
Bengaluru
Work from Office
Client Engagement Visit client sites to assess needs design and implement network solutions Optimize routers switches firewalls load balancers Conduct testing troubleshoot issues ensure compliance with standards document processes and manage projects
Posted 2 weeks ago
3.0 - 5.0 years
5 - 15 Lacs
Pune, Chennai, Bengaluru
Hybrid
Technical Requirements: Understanding of network protocols: SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical) SDWAN Viptela, Silver peak, Versa, Aryaka Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now Understanding of network Load balancers F5, NetScaler, VMware AVI etc. Working knowledge on DNS/DHCP/IPAM, Cloud Proxy. Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them Role & responsibilities: . Resolving incident & problem on network technology mainly Routing / Switching / Wireless, SDWAN, SD LAN, DC Network. Ensuring the resolution within the SLA Resolving P1 & MIM on fast track Work with networking OEM for resolution and permanent Fix Work on capacity management and Change management as per best practice Knowledge of basic troubleshooting skills in network Working closely with inter domain team to resolve tickets and meet the SLA. Manage escalations, be a trusted advisor for the customer and work closely with customers in resolving customer query and action Running the service operations in close cooperation with other IT process owners and service owners. Prepare reports as per business requirements Ensure the tickets are close with in SLA and bring efficiency in addressing Preferred Certification: CCNA, CCNP, CCIE
Posted 2 weeks ago
3.0 - 6.0 years
6 - 10 Lacs
Mumbai
Work from Office
Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type : On-site Working
Posted 2 weeks ago
2.0 - 6.0 years
4 - 8 Lacs
Chennai
Work from Office
Key Responsibilities: R&S Complete knowledge to all Cisco devices Should have hardware level trouble shooting knowledge on all Cisco products. Must be familiar with - VLAN VTP STP VSS VDC VPC. Must have sound knowledge in stack configuration trouble shooting. Must be familiar with - OSPF EIGRP BGP PBR HSRP ACL. Hands on experience with IOS/SUP upgradation 5K/7K/9K/4500/6500/ASR/FTD/FMC/SDWAN/ISE/DNAC/Wireless controller. Should have knowledge about SDWAN, ISE/ DNAC/ ACI/Wireless Hands On Troubleshooting of complex LAN/WAN infrastructure, Conducting root cause analysis on Network Incident Troubleshooting license issues on all Cisco Platforms. Troubleshooting IP link related issues like link failure, config mismatch, latency, packet drops. Expertise in implementing L2 technologies including VLANs, VTP, STP, RSTP, MSTP. Good knowledge of IP Addressing, Subnetting, ARP, OSI and TCP/IP models. Expertise in implementing routing protocols RIP, EIGRP, OSPF, ISIS and BGP. Configuring and Troubleshooting Route Redistribution between Static, RIP, EIGRP, OSPF & BGP protocols. Experience in Configuration and Support of LAN protocols on Cisco Switches such as (Layer2, 3 & Multi-Layer). Experience with designing, deploying, and troubleshooting LAN, WAN, Ether-channel, IP Routing Protocols - (RIP, OSPF, EIGRP & BGP), ACL's, NAT, VLAN, STP, VTP, HSRP. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now.
Posted 2 weeks ago
4.0 - 7.0 years
4 - 8 Lacs
Mumbai
Work from Office
Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and or Collaboration etc. This role may also contribute to support on project work as and when required. What you'll be doing The primary objective of this role is to Routing, Switching, Manage LAN, WAN, wireless Network and Knowledge of SDWAN Cisco Viptela Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and or Collaboration etc. This role may also contribute to support on project work as and when required. Job Description Key Responsibilities: Proactively monitors the work queues. Hands on experience: Routing, Switching and Wireless technology. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type : On-site Working
Posted 2 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Aluva
Work from Office
Key Responsibilities: Knowledge and expertise on different domains viz. Routing, Switching, Security, DC network. Knowledge of Managing Data Canter and Team, Should have strong hands on experience in Cisco SDWAN solutions and experience in Cisco ACI. Responsible for all incident management issues. Should ensure all incidents are addressed strictly as per the banks incident management policy and all necessary steps related to the incident resolution are in place. Responsible for all documentation works related to infrastructure such as network diagram, approval documents etc., Ensure all the changes are properly evaluated, tested and then implemented. Should also ensure all changes follow a strict change management policy. Able to assess the network infrastructure of all critical locations of the bank (DC, DR & HO) and suggest feedback for its continuous improvement. Able to guide/troubleshoot the critical day-to-day issues of the bank in case of failure by the team to resolve it on time. Knowledge and Attributes: Excellent organizational and team management skills. Excellent communication skills both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients. Advanced understanding of budgets and cost management. Excellent time management, prioritization and delegation abilities. Excellent focus on client centricity. Highly focused on business outcomes. Ability to guide the team through transformational objectives set out by the business. Excellent ability to work across different cultures and social groups. Ability to work well in a pressurized environment and adapt to changing circumstances. Academic Qualifications and Certifications: Bachelors degree or equivalent degree in Information Technology or Computing or related field. ITIL certification is desirable. Required Experience: Must Haves: Network Architectural exposure with SDWAN and ACI
Posted 2 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Mumbai
Work from Office
Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Trouble shooting Major Network issues and resolution of the same using ITIL process. Implementation of new technology (N/W device, link, routing and switching etc.) Root cause analysis for frequent/critical failure of network device/links. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Candidate should have hands on knowledge on SDwan, Routing Switching. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Education- Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or CCNA certification Mandate
Posted 2 weeks ago
3.0 - 6.0 years
5 - 8 Lacs
Mumbai
Work from Office
The Networking Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Monitoring, technical and troubleshooting support and administration of firewall (FortiGate SD WAN) Ensure daily backup of Management servers and firewall. Troubleshooting access related issues due to firewall and IPS policies Prepare daily/weekly/monthly/half yearly/yearly compliance as per HSL requirement. Review monitoring alerts for the firewall for availability and performance using in-house deployed NMS tool Configure firewall/IPS/AV security policies on firewall. Modification/deletion/addition of rules/routes/policies as per requirements from HSL Provide audit evidence as and when required Assist OEM/HSL Project team in product upgrade/maintenance activities. Log analysis and reporting using native tool. Capacity management Incident management UAM and Firewall rule base review Change management process need to be followed. Service window for this engagement is 16/6 (two shifts) In absence of onsite resource, there should be an immediate replacement of the resource. Provision and configure FortiGate devices for SD-WAN functionality, including defining WAN links, VPN tunnels, and traffic shaping policies. Deploy and manage SD-WAN overlays to optimize network performance and reliability. Define and enforce traffic policies based on application types, quality of service (QoS) requirements, and security policies. Implement dynamic path selection and traffic steering rules to ensure efficient utilization of WAN links. Monitor the performance and health of SD-WAN links and devices using Fortinet management tools. Troubleshoot network connectivity issues, latency, and packet loss problems in the SD-WAN environment. Analyze traffic patterns and utilization statistics to identify potential bottlenecks and optimize network performance. Integrate security features such as firewall, intrusion prevention system (IPS), and web filtering with SD-WAN policies to ensure secure access to applications and data. Configure security policies to inspect and filter traffic at the WAN edge to protect against threats and vulnerabilities. Configure QoS policies to prioritize critical applications and traffic types over less important ones. Implement traffic shaping and bandwidth management techniques to ensure optimal performance for real-time applications like voice and video conferencing. Monitor network utilization and capacity trends to forecast future bandwidth requirements. Scale SD-WAN infrastructure to accommodate growing traffic demands and business needs. Maintain up-to-date documentation of SD-WAN configurations, policies, and procedures. Generate regular reports on network performance, uptime, and security events for management and compliance purposes. Implement changes to SD-WAN configurations following best practices and change management procedures. Coordinate with other IT teams to ensure seamless integration of SD-WAN changes with existing network infrastructure. End user support if any issue due to firewall policies. Support for DC/DR headend device for change management, daily operation,HW/SW upgrade, modification, maintenance activity and incident. Upgrade activity (hardware/software) need to be performed as per OEM recommendation for headend and branch devices. Closing of audit and VA points for headend and branch devices Support for existing inventory of fortigate appliances (Firewall, controller, AP, Analyzer) across DC,DR and branches. Coordinating and raise the case with ISP (MPLS/P2P/Internet) for link down/link flapping/high latency issue (Branch link and their hub DC/DR link) Coordinating with ISP for link configuration in the event of new link commissioning, link shifting, link bandwidth upgrade, change of service provider. (Branch link and their hub DC/DR link) Configuration of links on BGP/EIGRP/IGP and OSPF protocols Preparation of daily/monthly/quarterly link utilization report and publish to seniors Follow the change management process and generate the change ID before execution of any change Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Fortinet SDWAN certification or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role).
Posted 2 weeks ago
3.0 - 6.0 years
4 - 7 Lacs
Mumbai
Work from Office
Role & responsibilities : 1) Monitor and Manage the Network using Monitoring tool. 2) Raise ticket with provider and track the incidents till the resolution. 3) Timely updation of issues and status to all the required stakeholders. 4) Troubleshoot BGP routing issues and issues related to route-map and prefix-list configurations. 5) Support DR-DRILL activities planned 6) Auto fail over testing 7) Take configuration back-up of devices 8) Assist and coordinate with Banks for Network Support requirements 9) Maintain required logs and tracker 10) Adhere to shift handover process. 10) Work in 24x7 rotational shifts, for supporting Network operations. 11) Develop and maintain related documentation. Preferred candidate profile : 1) B.E/B.Tech, M.Tech/MCA (Computer/IT) with 2 to 3 plus years or B.Sc (Computers) with 4 plus years of working experience on large complex enterprise networks. - Mandatory 2) Experience in Core Networking Skills (LAN/WAN/Data Center) - Mandatory 3) Experience with protocols/technologies such as OSPF, EIGRP, BGP, STP, HSRP, VRRP, VLAN, VXLAN. - Mandatory 4) Hands on experience on multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 5) Configuration experience on network management and monitoring tools - Desirable Certification: 1) CCNA - Mandatory 2) ITIL Foundation - Desirable Knowledge : 1) Knowledge in Network Management and any one Monitoring tools. - Mandatory 2) Excellent interpersonal, written and verbal communication skills along with quick learner. - Mandatory 3) Knowledge of Software Defined Network (SDN) & SD-WAN. - Desirable 4) Knowledge of TCP/IP protocol suite. - Desirable 5) Knowledge of Network Security devices - Added advantage Technical Skills: 1) Routing & Switching - Mandatory 2) MPLS Technology - Mandatory 3) Network Monitoring & Management tools - Mandatory 4) MS Office - Mandatory 2) Software Defined Network (SDN) & SD-WAN - Desirable 4) VPN technologies- Desirable
Posted 2 weeks ago
6.0 - 11.0 years
13 - 17 Lacs
Bengaluru
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role ? ? ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 weeks ago
3.0 - 5.0 years
5 - 15 Lacs
Pune, Chennai, Bengaluru
Hybrid
Technical Requirements: Understanding of network protocols: SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical) SDWAN Viptela, Silver peak, Versa, Aryaka Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now Understanding of network Load balancers F5, NetScaler, VMware AVI etc. Working knowledge on DNS/DHCP/IPAM, Cloud Proxy. Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them Role & responsibilities: Resolving incident & problem on network technology mainly Routing / Switching / Wireless, SDWAN, SD LAN, DC Network. Ensuring the resolution within the SLA Resolving P1 & MIM on fast track Work with networking OEM for resolution and permanent Fix Work on capacity management and Change management as per best practice Knowledge of basic troubleshooting skills in network Working closely with inter domain team to resolve tickets and meet the SLA. Manage escalations, be a trusted advisor for the customer and work closely with customers in resolving customer query and action Running the service operations in close cooperation with other IT process owners and service owners. Prepare reports as per business requirements Ensure the tickets are close with in SLA and bring efficiency in addressing Preferred Certification: CCNA, CCNP, CCIE
Posted 2 weeks ago
4.0 - 6.0 years
3 - 5 Lacs
Ghaziabad
Work from Office
• Proficiency in Cisco Viptela, Cisco Wi-Fi, Cisco VC, Cisco CUCM, Cisco Switches network monitoring tools • Experience with SD-WAN/ LAN and Wireless LAN troubleshooting and configuration. • Certifications such as CCNA, CCNP, or equivalent are a plus
Posted 2 weeks ago
9.0 - 12.0 years
4 - 8 Lacs
Pune
Work from Office
Able to handle major incident Experience in Routing & Switching, Firewalls Load balancers and Proxy & Cisco SD-WAN Able to implement BAU Changes Able to perform VA patching on regular basis Support L2 Engineers during incident, changes Knowledge transfer to L2 Engineers and technical handover from projects to operations Minimum CCNP Primary skills Routing & Switching Firewalls Load balancers and Proxy Cisco SD-WAN
Posted 2 weeks ago
9.0 - 12.0 years
5 - 9 Lacs
Mumbai
Work from Office
Responsible for carrying out LAN;SD-WAN;TCP/IP;WAN monitoring operations as well configuring network and telecommunication equipment in datacenter and other organizations. Experience of handling Enterprise or Datacentres LAN/WAN Infrastructure (Router and Switches Juniper; Cisco and Dell) and perform day to day Network operational activities (Monitoring; Troubleshooting and Resolution of Monitoring alerts/Incidents reported by Customers) Hands-on Experience on Cisco and Complete understanding of Implementation and management of Routing (Cisco ) Switching (Cisco )Advanced skills in Routing (BGP; OSPF; QoS; Static Routing; Etc.);EtherChannel; Nexus VPC; VLANs; Fibre; ISDN; SNMP; Netflow Proficiency in TCP/IP protocols with a solid understanding of how data packets traverse the network. Expertise in configuring and optimizing routing and switching environments to ensure robust network performance. Hands-on experience with LAN/WAN technologies for effective local and wide area network setups Proven ability to troubleshoot network issues; identify root causes; and implement effective solutions. Must have excellent analytical skills for monitoring network performance and identifying improvement areas. Assist in the planning and deployment of new network projects and expansions. Primary skills Responsible for carrying out LAN;SD-WAN;TCP/IP;WAN monitoring operations as well configuring network and telecommunication equipment in datacenter and other organizations. Experience of handling Enterprise or Datacentres LAN/WAN Infrastructure (Router and Switches Juniper; Cisco and Dell) and perform day to day Network operational activities (Monitoring; Troubleshooting and Resolution of Monitoring alerts/Incidents reported by Customers) Hands-on Experience on Cisco and Complete understanding of Implementation and management of Routing (Cisco ) Switching (Cisco )Advanced skills in Routing (BGP; OSPF; QoS; Static Routing; Etc.);EtherChannel; Nexus VPC; VLANs; Fibre; ISDN; SNMP; Netflow Secondary skills Strong knowledge of DNS services and their role in resolving network queries efficiently. Knowledge in cloud networking concepts in Azure (VNET; NSG; ASG; UDR; Express Route;etc.) and other Cloud providers including GCP and AWS.
Posted 2 weeks ago
5.0 - 10.0 years
9 - 15 Lacs
Hyderabad
Work from Office
Greetings !! We are looking for someone who has hands on experience in FortiGate / Fortinet firewall along with the switches and routers. Roles & Responsibilities: A strong proficiency in network security encompassing the management of diverse firewall solutions from multiple vendors, expertise in routing and switching, and a deep understanding of wireless technologies. In-depth knowledge of Security Policy Optimization, Threat Prevention and Intrusion Detection, IPSEC, RAVPN, Cluster Management, Identity Awareness, Multi-Vendor Integration. Hands-on experience of Routing & Switching on vendor devices like Cisco, ruckus and HPE. Hands-on experience of Checkpoint, Palo Alto, Fortigate, Forti Manager, Firepower content filtering, Sophos, ASA firewalls & Websense. Hands-on experience in Manage engine, PRTG, Forti Analyzer, Zabbix and Nagios monitoring tools. Familiarity with network analysis tools such as Wireshark and Syslog. Interested can share their updated resume to gayathri.ramaraj@locuz.com along with the below mentioned details. Current CTC: Expected CTC: Notice Period:
Posted 2 weeks ago
5.0 - 7.0 years
3 - 7 Lacs
Mumbai
Work from Office
Network Services Specialist are the gatekeepers to the many systems that run our company and our clients. As a Senior Network Services Specialist with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource data. You will need to visit the domestic client's offices / data centres on a daily basis or on an as-needed basis as part of this role Responsibilities: Technical Skills: Candidate should have strong knowledge and hands-on experience on below products and technologies. Routing – Products – Cisco Routers, Models – ISR 44xx Series, ASR xx Series, Catalyst xx Series. Technologies - WAN Technology, BGP configuration, Path Selection, FHRP.. Switching – Products – Cisco, HP, Arista, Dell Models – Nexus 9K, 5K, Catalyst C9200, C3850X, Wireless – Product – Cisco - Model – Controller – 9800, 5508, AP- 1800,2800,1700, 91XX Cisco ISE – Product – Cisco Load Balancer – Product – F5 and Citrix. SD WAN – Product – Cisco, FortiGate, Network Monitoring & Ticketing Tool – Product – Solar-wind, Ops Manager, BMC Remedy. BMC Helix Additional certifications on F5 LB. (BIG-IP LTM (301)/ BIG-IP DNS (302)) Additional certifications on F5 LB. (BIG-IP LTM (301)/ BIG-IP DNS (302)) Required education Associate's Degree/College Diploma Preferred education Associate's Degree/College Diploma Required technical and professional expertise L2 Network Engineer with 5 - 7 yrs. Good To Have excellent hands ON on the products mentioned above. . Should have supported Network deployments. Should have Min 3 years of experience in CORE Network operational Technical support. Analyses, troubleshoots, tracks, and repairs complex enterprise data communication network problems. Oversees the process used to document network engineering. Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, training, and resources. Collaborate with all teams to ensure alignment between all deployment-related activities. Liaising with the customer technical representatives. Provide recommendations to client on deployment of new features. Ability to create HLD/LLD, SOPs Implement the changes as applicable, test the changes and handover to customer. Troubleshoot issues with Network Deployment. Troubleshooting critical incidents and problem tickets. Identify potential failures and recommend solution. CCNP ENCORE Excellent knowledge and troubleshooting skills on SD WAN, LAN segmentation, Cisco Switches, Cisco Wireless Access Points, Cisco Wireless Controllers, Cisco Routers, Firewalls Fortinet, Checkpoint, Cisco, Riverbed Bandwidth Optimizers, F5 Load Balancers, and Citrix Load balancers. Maintain design of LAN/WAN including protocols and routing. Identify potential failures and recommend solution. Update knowledge base with known errors. Excellent Written and Verbal Communication. Flexible to work in 24x7 Shifts Preferred technical and professional experience NA
Posted 2 weeks ago
1.0 - 3.0 years
1 - 5 Lacs
Pune
Work from Office
CCNP Certification Must Palo Alto, checkpoint, FortiGate Must SDWAN Cloud Genix or Prisma Experience Cisco routers and switches Must Familiarity with Web Filter, F5 Load Balancing Good to have. Routing protocols BGP, OSPF Must Cisco wireless experience Must Location: Pan India
Posted 2 weeks ago
5.0 - 10.0 years
3 - 6 Lacs
Hyderabad
Work from Office
SCCM admin with EUC, He or she should have Min 5 years in SCCM (Packaging, Distribution and Deployment) and Min 2 years in INTUNE, Followed by good experience Min 4 years in Windows OSD, Active Directory, Azure AD,O365 L2 / L3 Level Trouble shooting. We need Network Engineer with SDWAN Cloud Genix or SDWAN Prisma, He or she should have Min 5+ years in Network Engineer and Min 2+ years in SDWAN Cloud Genix or SDWAN Prisma, Followed by 3 + experience in Palo Alto, checkpoint, FortiGate, Cisco routers and switches, Cisco wireless, F5 Load Balancing, BGP, OSPF. SCCM admin with EUC, He or she should have Min 5 years in SCCM (Packaging, Distribution and Deployment) and Min 2 years in INTUNE, Followed by good experience Min 4 years in Windows OSD, Active Directory, Azure AD,O365 L2 / L3 Level Trouble shooting. We need Network Engineer with SDWAN Cloud Genix or SDWAN Prisma, He or she should have Min 5+ years in Network Engineer and Min 2+ years in SDWAN Cloud Genix or SDWAN Prisma, Followed by 3 + experience in Palo Alto, checkpoint, FortiGate, Cisco routers and switches, Cisco wireless, F5 Load Balancing, BGP, OSPF. Location: Pan India
Posted 2 weeks ago
5.0 - 10.0 years
0 - 0 Lacs
Gurugram
Work from Office
Department: IT Title: Network Architect (Minimum 10 Yrs. EXP) Location: Gurgaon Status: Regular, Full-Time Travel: Across the Globe for Project and Business meetings POSITION SUMMARY: We are looking for an experienced Network Architect with Cisco Software-Defined Access (SDA) expertise to design, implement, deploy, troubleshoot and optimize next-generation network infrastructures. The ideal candidate will lead strategic network transformation projects, ensuring high availability, security, and automation using Cisco SDA, DNA Center, Wireless and ISE technologies. Key Roles & Responsibilities: In this position, you will be required to: Architect, design, and deploy Cisco Software-Defined Access (SDA) solutions. Define network strategies, roadmaps, and high-level architectures aligned with business objectives. Led the implementation of Cisco DNA Center for network automation, assurance, and optimisation. Integrate Cisco ISE for policy-based security enforcement and network segmentation. Ensure compliance with Zero Trust principles and micro-segmentation strategies. Oversee network operations, troubleshooting, and optimization of SDA environments. Develop and maintain technical documentation, including HLDs, LLDs, and operational guidelines. Collaborate with security, cloud, and infrastructure teams to design integrated solutions. Evaluate emerging network technologies and recommend best practices for implementation. Provide mentorship and training to junior network engineers and architects. Engage with stakeholders to translate business requirements into scalable network solutions. Cisco SD-WAN (Viptela) and ACI expertise will be an advantage. Education/Experience: Bachelors or Masters in IT, or a related field. 10+ years of experience in network engineering and architecture, with a focus on Cisco SDA. Expert knowledge of Cisco DNA Center, ISE, Wireless and SD-Access technologies. Strong understanding of enterprise networking, automation, and security best practices.
Posted 2 weeks ago
4.0 - 7.0 years
1 - 5 Lacs
Mumbai
Work from Office
Ensure that updated Configuration Item information is always available to Customer in the Configuration Management database (CMDB) and EA Tool. Understanding Network topology and should be responsible for migrations/ deployments Required Hands on knowledge for ACI and leaf / spine architecture. Candidates must have good hands-on knowledge in routing protocols like BGP, EIGRP and OSPF. Candidate should have good knowledge of switching protocols. (VLAN, Port channel, VTP / STP and SNMP) Candidates should have hands-on knowledge with SolarWinds. Candidate should have hands on knowledge with Meraki Dashboard and Meraki switches. Track points of traffic congestion, latency, bottle necks, jitters etc. Hardware asset discovery, tracking and reporting (including firmware versions-N-1 and configuration details) Support multi-vendor Network appliances Maintain and update the operational documentation. Document any Customer-approved exceptions to Network standards and reference Architecture, Install, test, and certify operating system service packs, hot fixes, patches and/or Upgrades, Perform all performance tuning for Network devices, Manage and perform configuration planning for Network devices
Posted 2 weeks ago
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