261 Sdwan Jobs - Page 10

Role & responsibilities Perform first level troubleshooting on incident which are received via IT infra call log portal/ on mail/ on call and do ticket booking with concern lease line operator. Basic Configuration of branch end router Addressing LAN connectivity issue Record EOS with downtime and share to team as per requirement Record network devices request from branch and coordinate with PI asset team for its availability and inform to CUSTOMER for its further process. Coordinate with ISP to resolve link down, link performance [packet loss, latency etc.] issues and escalate pending cases to next level. Support to branch user for network issue till resolution Perform Second level troubleshooting on incident which are received via IT infra call log portal/ on mail/ on call and do ticket booking with concern lease line operator. Preferred candidate profile Experience in Cisco Meraki Sdwan New configuration of Sdwan Device or Network devices troubleshooting of issue Best practices to be implement will be provided by CUSTOMER.

Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security. Remote access solution implementation and support such as IPSEC VPN Understanding of DNS/DHCP Ability to work with vendor support to resolve client issues. Experience with Command Line Interfaces to manage computer equipment. IT Support relating to technical issues involving Microsoft's core business applications and operating systems. Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion. Maintain accurate time and records in all service tickets as performed. Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets. Communicate with customers as needed regarding ticket progress, changes or agreed outages. Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA. Work with all team members to implement and improve Company best practices. Utilize central management tools to resolve customer issues with minimal customer impact.

Role & responsibilities B2B incident management. Customer escalation management. Prioritization of Problem Management to prevent service impact. Reduction in end Customer Complaints for B2B services. Automation for B2B service process and operation front. Restoration priority in B2B Incident management. B2B Service awareness and trainings. Act as single point for customer KPI management. Preferred candidate profile Must have expertise with SDWAN. In Depth knowledge of IP domain. In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains. Expert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP. Hands on with Huawei, CIENA, ALU, TEJAS, ECI, high end DXC, OTN and DWDM equipment. Incident management, people management, Problem management. ITIL and ITSM understanding . Excellent Problem Solving skill. Adaptation of new product and technologies. Excellent Customer focus. Good Collaboration with cross-functional domains. Inter-personal skills & Decision making.

Customer Service Engineers have the prime responsibility to receive, troubleshoot, resolve, escalate and close Customers incidents and requests, delivering superior customer service, APAC business hours. Functions Own technical escalations for the incidents and drive it till resolution Coordinate and participate in troubleshooting efforts between Cross Functional teams, vendors & customers Acknowledge escalation, Isolate faults, manage and resolve incidents Escalate to resolve incidents within SLA Support IM in major incidents Perform Root Cause Analysis on the incident and ensure the issue is permanently fixed to avoid repetition Upskill service desk by delivering training, breakout sessions or on the job guidance Manage and implement all type of Customer changes following Change Management Process Participation in the on-call Rota Support Top customers Documentation and updating the knowledge base Essential Qualifications: Bachelor's degree in electrical, Electronics, Telecommunications Technical Skills Network & SD-WAN Expertise Minimum 6+ years of experience in networking and SD-WAN (Versa), preferably within a service provider environment. Cisco Networking Skills Strong expertise in Cisco networking, holding at least a CCNP certification or higher. Routing & Switching Professional level understanding and hands-on experience with routing and switching technologies, including OSPF, BGP, EIGRP, VLANs, STP, and VTP. MPLS & WAN Technologies In-depth knowledge of MPLS, LDP, RSVP, QoS, and traffic engineering with real-world experience in WAN connectivity and optimization. SD-WAN Support Practical experience supporting SD-WAN solutions, specifically Versa SD-WAN, including controller configurations, policy-based routing, application-aware routing, and troubleshooting. Security & Firewall Understanding of network security principles, including firewalls, proxy servers, VPNs (IPsec, SSL), and access control policies. Experience with next-generation firewalls (NGFW) is a plus. Network Troubleshooting & Performance Optimization Proficiency in packet analysis, performance monitoring tools (Wireshark, SolarWinds, PRTG, NetFlow, etc.), and network diagnostics. Soft Skills & Competencies Problem-Solving & Critical Thinking - Ability to analyze complex technical issues, identify root causes, and implement effective solutions. Communication Skills - Strong verbal and written communication to interact with cross-functional teams, customers, and vendors. Customer Handling & Stakeholder Management - Managing escalations, setting expectations, and ensuring smooth communication between technical teams and business stakeholders. Incident & Crisis Management - Handling high-priority incidents with efficiency and ensuring timely resolution to minimize impact. Adaptability & Learning Mindset - Staying up to date with emerging technologies, security trends, and industry best practices. Collaboration & Teamwork - Working effectively with internal teams, vendors, and customers to achieve seamless network operations. Time Management & Prioritization - Managing multiple tasks, projects, and escalations effectively without compromising on quality. Documentation & Reporting - Creating clear, detailed documentation, technical reports, and knowledge base articles for efficient troubleshooting and process improvements.

Technical Requirements: Understanding of network protocols: SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical) SDWAN Viptela, Silver peak, Versa, Aryaka Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now Understanding of network Load balancers F5, NetScaler, VMware AVI etc. Working knowledge on DNS/DHCP/IPAM, Cloud Proxy. Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them Role & responsibilities: Resolving incident & problem on network technology mainly Routing / Switching / Wireless, SDWAN, SD LAN, DC Network. Ensuring the resolution within the SLA Resolving P1 & MIM on fast track Work with networking OEM for resolution and permanent Fix Work on capacity management and Change management as per best practice Knowledge of basic troubleshooting skills in network Working closely with inter domain team to resolve tickets and meet the SLA. Manage escalations, be a trusted advisor for the customer and work closely with customers in resolving customer query and action Running the service operations in close cooperation with other IT process owners and service owners. Prepare reports as per business requirements Ensure the tickets are close with in SLA and bring efficiency in addressing Preferred Certification: CCNA, CCNP, CCIE Educational Qualification BE/Btech, Bsc, BCA, MCA, Mtech,Msc.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Collaborate with cross-functional teams to enhance system performance. Document and maintain technical support processes. Stay updated with the latest industry trends and technologies. Professional & Technical Skills: Must To Have Skills: Proficiency in Enterprise Network Operations. Strong understanding of network protocols and configurations. Experience in network troubleshooting and performance optimization. Knowledge of network security principles and best practices. Good To Have Skills: Experience with ITIL framework. Additional Information: The candidate should have a minimum of 3 years of experience in Enterprise Network Operations. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualification 15 years full time education

Experience in analysis, evaluation and implementation of IT network and IT security Build processes for data protection and quality assurance Monitor key performance indicators and metrics Keep track of project management skill, time management and problem solving skils Experience in running Captive IT operations in BFSI Hands on experience in Tech Business function in non-IT Company Highly skillful in Cisco and HP Routers, switches including Nexus, ACI ( Application Controlled Infra), Cisco spine and leaf architecture, SDWAN, WiFi, ISE, ASA, NAC, Anyconnect, 2FA authentication, MPLS, ILL, Link load balancer, Secure web gateways etc Lead teams of Network Project & Operations Oversee all technology operations and evaluate them accordingly to establish business goal Analyze, evaluate, develop and implement new/existing technologies as per business requirements Identify need for upgrade, Configuration or new system to report to upper management Ensure system infra is functioning and working efficiently Handle change management /improvement in IT systems Control budget and report on expenditures Handle asset Management during the entire life cycle Handle IT/IS audits and ensure closure of critical findings Ability to select vendor and negotiate with vendors for IT services, procurement of IT Infra and other IT related productions Manage performance of vendor and ensure that they comply with all SLA etc Monitor day to day activities and processes and ensure smooth functioning of IT operations Effective team management Strategic Management to cope up with the increasing

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory--------------Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills-------------------Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information -Certification on Cloud Technology Education: Any Degree or 3 Year Diploma Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time education Key Responsibilities :-Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines -Front End Internal, External, and client audits and work towards the closure of the findings Technical Experience :Mandatory -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes :-Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team Educational Qualification:Any degree / 15 years of Full time educationAdditional Info :-Certification on Cloud Technology Qualification Any degree 15 years of Full time education

Experience of 8+ years in networking domain with basic and Advanced routing/switching skills in the field role. Should be able to Implement Routing&Switching, SD-WAN, SP, Datacenter related projects. Create network documentation LLD and AS-BUILD, SOPs for the deployments. Performing analysis of network needs and contributes to design (Low Level Design), integration, and installation of Network hardware and software. Routing and Switching: FHRP, Spanning-tree, Stacking, VSS, VPC. BGP, OSPF, EIGRP,Static Routing, PBR, VRF, MPLS, DMVPN, GRE Tunnels, Route Redistribution, Summarization, Route filtering, PAT ,NAT, Netflow. Should be having excellent knowledge on L3 routing, VRF & Switching for troubleshooting, implementation and optimizing network deployment. Datacentre : Nexus(VDC, VPCs, FEXs, VxLan). ACI ( Spine and Leaf , APICs, Tenants, VRFs, BDs, EPGs, L2 Outs, L3 Outs, L4-7 services) SDWAN : Configuration and deployment of SD-WAN controllers Good understanding of SD-Wan components like , vSmart Controller,vManage NMS,vBond Orchestrator,vEdge Routers Implementation of controllers data policies & operations job in field Implementation of DIA , Dynamic tunnels. Qos deployment Able to handle SD-wan operations. Cisco Catalyst Switches, Nexus Switches, ISR, ASR Routers. Cisco SD-WAN(Viptela), Silverpeak(Aruba), Meraki. Security requirement: Security Firewall (Cisco ASA, IPSEC VPN/Checkpoint/Palo alto) Performing analysis of network security needs and contributes to design (Low Level Design), integration, and installation of security hardware and softwares Resolve the majority of configuration-related issues AAA/ACS/Tacacs/Radius Management Hands on technical experience working with VPN technologies (IPSEC, SSL VPN, WebVPN, AnyConnect, DMVPN , GET VPN) Experience with secure remote access/WAN technologies (IPsec, VPN, etc) Maintaining and administering perimeter security systems such as firewalls, intrusion detection systems, VPN etc as per OEM specific technologies

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Data Center Networking Technologies Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the application development process and ensure successful project delivery. Roles & Responsibilities: Provide L2/L3 support day to day operational incidents. Excellent knowledge and troubleshooting skills on Cisco Data Center Switches and Routers. Excellent knowledge in network monitoring tool, configuration on Monitoring tools parameters, events management, and threshold mappings.-Good knowledge in Data Center technologies, Wireless, F5/Kemp Load balancer. Provide Level- 2/ 3 support and troubleshooting to resolve issues within SLA. Monitor system resource utilization, trending, and capacity planning Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations Good knowledge VPN technology (IPSEC, Site to site VPN and SSL VPN) Maintain design of LAN/WAN including protocols and routing. Troubleshooting critical incidents and problem tickets to Identify potential failures and recommend solutions. Update knowledge base with known errors/resolutions and update Runbook / Diagram. Timely Escalation of open Incidents internally & to respective service providers. Incident communication and notification for high priority incidents (P1 P2) Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA. Strong hands-on experience in WAN, LAN, VPN, MPLS, IPSEC Architecture and routing protocols (OSPF, BGP, EIGRP etc.) Extensive hands-on experience in troubleshooting of VPN, MPLS and internet links. Understanding of 24x7 mission critical enterprise applications and the impact of service disruption on a company's bottom line. Strong interpersonal and communication skills. Good analytical and troubleshooting skills Should be keen to learn NEW strategic technologies such as NFV, SDN and SDWAN concepts. Professional & Technical Skills: At least 2 - 8 years' experience in Wireless/Routing &Switching 2–3-year experience in Kemp or F5 Load balancer In-depth working experience in managing Cisco Routers & Switches Good to have working experience in managing Reverbed Steel head WAN optimizer Strong knowledge of networking and security fundamentals like TCP/IP, LAN, WAN, ACLs SSL, NAT, S2S VPN, TLS, DNS, DHCP, certificate and encryption. Knowledge of routing protocol like BGP, OSPF and EIGRP. Experience with Wireshark packet analyzers Good Communication skills. Ability to work independently and as a member of a team Service Operations Delivery experience Flexible to work in 24x7 environment should have knowledge of SLAs OLAs and KPIs Team player who also works well independently self-motivated Additional Information: The candidate should have a minimum of 3 years of experience in Data Center Networking Technologies Operations. This position is based at our Coimbatore office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory--------------Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills-------------------Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information -Certification on Cloud Technology Education:Any Degree or 3 Year Diploma Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Any degree Key Responsibilities : Management and maintenance of the LAN / WAN/ Internet environment Delivering and establishing projects related network implementation for clients and internal teams Provide support and troubleshooting of the network issues with respect to the projects/internal environment End to end project transition. Meet customer expectation with timely delivery of all network services per the defined in OLA Deliver the result by adhering to the defined processes like ISO 20000, ISO27001, BS25999Technical Experience : Strong technical knowledge on troubleshooting Cisco routers, switches, and firewalls Knowledge about Cloud platforms. Should have strong skills on at least 2 skills Switching, Routing, Firewalls and should have moderate skills in other technology. Minimum experience on VPN configuration on SRX/Paloalto/Fortigate. Should have prior experience in handling production network monitoring. Lab experience will not be considered. Exposure on configuring and troubleshooting switching environment with STP, VTP, HSRPProfessional Attributes : excellent Verbal and Written Communication skills Ability to take ownership and work independently with good interpersonal skills handling initiatives and ideas Work as a team player with positive attitude towards work Proven ability to manage own workloadEducational Qualification:Degree in EC/IT/CS /15 years of Full time education Qualifications Any degree

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory--------------Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills-------------------Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information -Certification on Cloud Technology Experience :2 to 4 yearsEducationAny Degree or 3 Year Diploma Qualifications 15 years full time education

Across Levels – Comms & Media – NetworksJoin our team in Strategy consulting to find endless opportunities and solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries.Practice:Comms & Media, Industry Consulting, Capability Network I Areas of Work:Networks | Level:Sr Manager | Location:Gurgaon, Mumbai, Bangalore, Pune, Hyderabad | Years of Exp:10-15 yearsExplore an Exciting Career at AccentureAre you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.Comms & Media (C&M) is one of the Industry Practices within Accenture's Capability Network (CN) team. It focuses in serving clients across specific Industries – Communications, Media & Entertainment. Communications – Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the world's leading wireline, wireless, cable and satellite communications and service providers. Media & Entertainment – Focuses on industries like broadcast, entertainment, print and publishing.Globally, Accenture Comms & Media practice works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability.From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices, with the following requirements: Deep expertise in Telecom Domain Good understanding of Radio (2G/ 3G/4G/ 5G) Multi Edge Computing use cases, telecom cloud ecosystem, O-RAN, 5G, NFV (e.g., Open stack), SDN, SD-WAN, Telco Cloud technologies (e.g., Kubernetes), ONAP, Slicing Orchestrator, NOC, SOC, operating model design, process improvement, network assurance and network capex and opex management Solutioning experience in cloud area on Microsoft, AWS, or Google Cloud Platform Lead delivery of small to medium-size teams to deliver management consulting projects for global clients. Lead innovation transformation programs and process enablement for our clients Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on. Develop assets and methodologies, point-of-view, research, or white papers for use by the team and larger community. Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas. Lead propos Qualifications Your experience counts! MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience Candidate should have 10-15 years’ experience of working with consulting / services provider firms in the telecom networks domain Direct onsite experience (i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing soft skills Good working experience of digital, analytical, automation use cases in the network planning, operations, deployments areas Specific Domain Knowledge: Delivery experience of Telecom networks process in either of network planning, architecture, network operations, deployments. Example:Service Delivery, Service Assurance, Field Force, Customer Complaint Handling, NOC / SOC, Infrastructure Roll Out Understanding or project delivery knowledge of OSS’s digital transformation Good understanding of network generations, architecture and 3GPP/ETSI/O-RAN specifications Good understanding of IoT, SDN, NFV network architecture, key market players and telecom ecosystem Strong analytical, problem-solving skills and good communication skills Exposure to global clients is preferred Preferable working knowledge of RPA / Artificial Intelligence / Machine Learning / R / Python CCNA, CCNP, CCSP, BPMN, eTOM, SID, TAM or similar is good to have. eTOM certification is highly desirable For Experienced candidates, experience of team Management – Coach and mentor team members in projects, on asset development, BDs and overall professional developmentBring your best skills forward to excel in the role:Skills in one or more Network areas with Consulting focus Network Architect - Exposure to key network systems and tools Understanding of the OSS, BSS, Decoupling, Order Management, Customer Engagement, Wired & Wireless telecom network architecture, Access technologies (LTE,5G), standards and protocols, routing & switching, RAN, EPC and SGi-LAN, as per 3GPP Specifications, Realtime OSS, Automated Orchestration, Network Cloudification, Software Defined Network, NFV, IoT, M2M Network Analytics - Understanding of use cases based on AI Service Assurance – to drive business/operations benefits Network Planning and Strategy - Understanding of Network planning & optimization across RF, access, core, transport, 3GPP/ETSI/O-RAN specifications, IoT, SDN, NFV network architecture, key market players, telecom ecosystem, digital program management Network Deployment - Experience of managing cloud deployment, Network Data Centre Management, Infrastructure Cloud deployment, Network coverage and capacity planning, CAPEX & OPEX planning, Investment planning, Network Deployment process, Process digitisation, Network automation, Radio, Transmission, Cloud and Data Centre Network OSS - Understanding or project delivery knowledge of OSS’s digital transformation, network management & operations, orchestration & self-organizing networks, and analytics & assurance Network Telco Cloud - Support telco clients to become data-driven, platform-based, cloud-native and virtualized in their architecture and operations Preferable working knowledge of RPA / Artificial Intelligence / Machine Learning / R / Python CCNA, CCNP, CCSP, BPMN, eTOM, SID, TAM or similar is good to have. eTOM certification is highly desirableSkills in one or more roles Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters i.e. Business Analysis - Gather requirements from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platforms Process Improvement - Understand issues with the current processes which can be resolved either through techn

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time education Key Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory--------------Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills-------------------Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information -Certification on Cloud Technology Education: Any Degree or 3 Year Diploma Qualifications Any degree 15 years of Full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time education Key Responsibilities :-Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines -Front End Internal, External, and client audits and work towards the closure of the findings Technical Experience :Mandatory -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes :-Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team Educational Qualification:Any degree / 15 years of Full time educationAdditional Info :-Certification on Cloud Technology Qualifications Any degree 15 years of Full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : Network Infrastructures Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities : Management and maintenance of the LAN / WAN/ Internet environment Delivering and establishing projects related network implementation for clients and internal teams Provide support and troubleshooting of the network issues with respect to the projects/internal environment End to end project transition. Meet customer expectation with timely delivery of all network services per the defined in OLA Deliver the result by adhering to the defined processes like ISO 20000, ISO27001, BS25999 Technical Experience : Strong technical knowledge on troubleshooting Cisco routers, switches, and firewalls Knowledge about Cloud platforms. Should have strong skills on at least 2 skills Switching, Routing, Firewalls and should have moderate skills in other technology. Minimum experience on VPN configuration on SRX/Paloalto/Fortigate. Should have prior experience in handling production network monitoring. Lab experience will not be considered. Exposure on configuring and troubleshooting switching environment with STP, VTP, HSRP Professional Attributes : excellent Verbal and Written Communication skills Ability to take ownership and work independently with good interpersonal skills handling initiatives and ideas Work as a team player with positive attitude towards work Proven ability to manage own workload Educational Qualification:Degree in EC/IT/CS /15 years of Full time education Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time education Key Responsibilities :-Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines -Front End Internal, External, and client audits and work towards the closure of the findingsTechnical Experience :Mandatory -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and TroubleshootingProfessional Attributes :-Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as TeamEducational Qualification:Any degree / 15 years of Full time educationAdditional Info :-Certification on Cloud Technology Qualifications Any degree 15 years of Full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Network Infrastructures Minimum 3 year(s) of experience is required Educational Qualification : Graduate DegreeITIL certification Network FundamentalsCCNA CCNP Cisco WiFi Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations. Your typical day will involve troubleshooting and resolving software issues, collaborating with cross-functional teams, and providing technical support to end-users. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Troubleshoot and resolve software issues reported by end-users.- Collaborate with cross-functional teams to identify and solve issues within critical business systems.- Provide technical support and guidance to end-users.- Document and maintain knowledge base articles for issue resolution.- Assist in the implementation and maintenance of enterprise network operations.- Stay updated with the latest industry trends and technologies.- Ensure compliance with established ITIL processes and procedures. Professional & Technical Skills:- Must To Have Skills:Proficiency in Enterprise Network Operations.- Good To Have Skills:Experience with Network Infrastructures.- Strong understanding of network fundamentals.- Experience with Cisco WiFi and network infrastructures.- Hands-on experience with Cisco certifications such as CCNA and CCNP.- Knowledge of ITIL processes and procedures.- Excellent problem-solving and troubleshooting skills.- Strong communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 3 years of experience in Enterprise Network Operations.- This position is based at our Mumbai office.- A Graduate Degree is required. Qualifications Graduate DegreeITIL certification Network FundamentalsCCNA CCNP Cisco WiFi

Location - Chennai ( Tidel Park) Role & responsibilities Detailed understanding and working knowledge of routing protocols like BGP, OSPF, EIGRP, RIP, Troubleshooting knowledge on routing and switching like BGP, OSPF, VLAN,VTP,STP,EtherChannel Working knowledge of MPLS-VPNs(L3 and L2 VPNs), IPsec and QOS, load balancing/sharing techniques Working knowledge of switching techniques: VLAN, VTP, various flavour of STP, dot1x, Ether- Channel Solid understanding of design, deployment and support Perform responsibilities of providing detailed documentation and procedures for all solutions Foreseeing performance bottlenecks and taking corrective measures to avoid the same Hands-on experience in SDWAN solutions like Cisco Viptela Technical certifications like Cisco SDWAN, CCNA an added advantage Manage the overall process of implementing complex, technical installations Arranging and responsible in scheduling upgrades Investigating faults in the network platform Updating network equipment to the latest firmware releases Note - Immediate joiner & 1 month notice period required

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SDN NFV Software Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with clients to understand their issues and provide effective resolutions. Interpret client issues and design appropriate solutions based on deep product knowledge. Ensure smooth system operations by monitoring and resolving any technical issues. Maintain a high level of quality in all client interactions and system operations. Professional & Technical Skills: Must To Have Skills:Proficiency in SDN NFV Software. Strong understanding of network function virtualization (NFV) and software-defined networking (SDN) concepts. Experience in troubleshooting and resolving technical issues related to SDN and NFV software. Knowledge of network protocols and technologies such as OpenFlow, VXLAN, MPLS, and BGP. Familiarity with virtualization technologies such as VMware and KVM. Additional Information: The candidate should have a minimum of 7.5 years of experience in SDN NFV Software. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education

Responsibilities: Develop comprehensive network designs, configurations, and operational procedures. Foster team growth by participating in knowledge-sharing initiatives, mentoring junior members, and advocating for best practices. Establish and maintain strong network security through the design of security policies, access controls, and encryption mechanisms. Collaborate effectively with vendors, Original Equipment Manufacturers (OEMs), system administrators, and application developers to ensure smooth integration of network projects. Create configuration templates for network modifications, implement security hardening on network devices, and liaise with vendors/OEMs for Proof of Concepts (POCs) and project deployments. Analyze network traffic patterns, conduct capacity planning, optimize network configurations, and develop Standard Operating Procedures (SOPs) with clear escalation paths. Serve as the Single Point of Contact (SPOC) for the organization regarding computer and networking matters. Required Qualifications and Experience: Education: B.E./B.Tech or M.Tech/MCA (Computer Science/Information Technology) with 8+ years of experience. OR B.Sc (Computers) with 10+ years of experience working on large, complex enterprise networks. Technical Expertise : Proven hands-on experience with the following protocols and technologies: MPLS (Traffic Engineering, L2/L3 VPN) BGP-4/MP-BGP ISIS OSPF/OSPFv3 EIGRP RSVP LDP VXLAN Network Access Control (NAC) 802.1x VPN Emerging Technologies : Experience with Software Defined Networking (SDN) and SD-WAN. Leadership & Management : Extensive experience leading and managing complex internetworking solutions throughout the entire lifecycle, from design to implementation. Multi-Vendor/Service Environment : Demonstrated experience with multi-vendor and multi-service IP networks, including various equipment and network protocols. Solution Design & Architecture : Proven experience in solution design and architecture assessment of large-scale networks. Network Management Tools : Hands-on experience with network management tools such as Cisco ISE and DNAC. Team Leadership : Must have experience managing teams of at least 7 members.

JOB PURPOSE : Reporting to the Head of Security Design and Network Security Operations will be in charge of handling end to end technical aspects of LAN,WAN and Network Security for Alstom Digital Services Organization. The Technical expert will be the sole responsible person to handle and end to end network design issues and to come up with any enhancement at the right time to provide excellent service to Business. The Ideal candidate will be responsible for resolving all critical technical issues within Alstom network ecosystem. Key Responsibilities & Accountabilities: Network Design and Architecture: Developing comprehensive network architecture plans for LANs, WANs, SDWAN, Zero Trust Access(ZTNA), and other network components, considering scalability and future needs. Selecting appropriate network hardware and software, including routers, switches, firewalls, and intrusion detection/prevention systems. Designing network segmentation and access control mechanisms to mitigate security risks. Focus on Secure network architectures and supporting technology solutions within the enterprise Security Policy Development: Defining and implementing robust security policies and procedures for network access, data encryption, user authentication, and incident response. Establishing security baselines and standards for network devices and configurations Security Solution Implementation: Deploying and configuring security technologies like firewalls, intrusion detection/prevention systems (IDS/IPS), endpoint protection, and data loss prevention (DLP) solutions Implementing encryption standards for data at rest and in transit Compliance Management: Ensuring network infrastructure adheres to relevant industry regulations and compliance requirements (e.g., GDPR, HIPAA, PCI DSS) Implementation and Maintenance: Deployment and configuration: Oversee the installation, configuration, and testing of network infrastructure and security devices according to established standards. Performance monitoring: Monitor network performance metrics, identify bottlenecks, and implement optimizations to ensure network stability and availability. Collaboration and Communication: Cross-functional collaboration: Work closely with IT teams including system administrators, security analysts, application developers, and business stakeholders to ensure alignment with security requirements. Incident response: Lead incident response activities in case of network security breaches, coordinating with relevant teams to contain and mitigate damage. Security awareness training: Contribute to security awareness programs by educating users about network security best practices and potential threats Maintain an awareness of business, technical, architecture, infrastructure, and end user support issues and act as sounding board to aid in the development of creative solutions Provides clear oral and written communication of change activity and outage events to peers and senior leadership within the organization. Develop and maintain measurable health and performance metrics; Assess performance to ensure that it meets the present and future needs of the business. Responsible to liaison with Business and other key stakeholders to assess the business and identify key challenges, constraints, and risks and thereby define the project scope after extensive due diligence. Prepare dashboards to communicate the progress regarding scope, schedules, and cost to all stakeholders. Responsible for developing and maintaining knowledge management portal using MS Share Point. Participate in operations meeting & track action items to ensure key deliverables is met. Monitoring missed SLA and daily monitoring of critical issues and escalating to management, when it exceeds the threshold. Manage escalations of critical technology issues impacting business and customer facing systems with appropriate root cause analysis documentation. Participate with Operations Teams, in reviewing and challenging ongoing service and commercial performance from service partners through regular reviews and unlock additional value creation at an operational/tactical level. PROFILE : To be considered for this role, candidate need to demonstrate the following skills experience and attributes: Bachelors/Masters degree in Engineering/Technology or related field Expertise in network protocols (TCP/IP, routing protocols, MPLS) Deep understanding of network security concepts (firewalls, VPNs, intrusion detection/prevention systems, access control lists) Familiarity with network automation tools and scripting languages (e.g., Python, Ansible) Knowledge of cloud network security architectures (AWS, Azure, GCP) Minimum 10 years of relevant IT experience Strong network analysis and troubleshooting skills. Should be able to work independently on all critical technical aspects in LAN/WAN technology Professional industry standard certifications like CCNA/NP/IP/IE etc.will be an added advantage Understanding of Leased-lines,SDWAN,VPN,ZTNA, Zscaler MPLS,QOS,Optimization and high Availability. Experience in an operational role working directly with internal and external customers, trouble ticketing systems, and incident management Must understand and have worked in an operational environment such as a NOC or IT for 6+years Good Understanding of Disaster Recovery planning, Resiliance and High availability features. Problem solving, analytical skills and decision making Ability to communicate technical concepts in business terms Initiative in finding ways to get things done better Independently resolves complex issues/problems, seeking advice as appropriate. Demonstrates both strong analytic and big picture capabilities in problem solving approaches Communication, leadership, interpersonal and teaming skill Strong oral and written communication skills Strong listening, feedback, negotiation and conflict resolution skills Ability to build trust and work collaboratively Effectively communicate at the business stakeholder, process and technical levels High level of initiative, self-motivation, resourcefulness, collaboration and patience Builds strong networks within and across functions / geography Ability to influence others without direct authority Able to provide leadership and instill a level of confidence in team members and key stakeholders Displays consideration and respect for others Facilitates effective team interaction Acknowledges and appreciates each team member's contributions Manages stakeholder expectations effectively Work management, organization and planning Able to translate large, complex issues/objectives into effective requirements Focuses on the most critical issues that have the highest impact on the organization and business needs Works effectively with ambiguity / fluctuating priorities and constraints Able to manage multiple initiatives with short and long term priorities Able and willing to be hands on and get involved in detail if necessary Customer and Business focus Strong orientation towards internal customers Ability to successfully implement change through relationships built on a local, regional and global level Values and Ethics Self-motivated, self-guided and results-oriented Ability to maintain a high level of confidentiality Treats all others with respect; generates trust and performs role with highest level of integrity Seeks to exceed expectations and acts on feedback

Position - Business Development Manager - SDWAN & SASE Location - Pune/Chennai Experience - 7+ Years Good at solution selling in SDWAN & SASE, we are not looking for a Architect we are looking for a Sales Professional for SDWAN & SASE