8 Sdi Distribution Jobs

As a Networking Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your role will involve maintaining the support process, investigating and diagnosing problems, and ensuring requests for support are handled according to procedures. You will be utilizing service assurance software and tools to collect performance statistics, create reports, and work with users, staff, and suppliers as needed. Additionally, you will be identifying and resolving problems, carrying out maintenance tasks, and ensuring the usage of knowledge articles in incident diagnosis and resolution. Your key responsibilities will include monitoring service delivery against service level agreements, analyzing service records regularly, prioritizing and diagnosing incidents, investigating causes of incidents, and providing service recovery. You will also be documenting and closing resolved incidents, maintaining secure and accurate configuration items, and remotely investigating root causes of incidents. To excel in this role, you should have a working knowledge of technical documentation, management agent concepts, redundancy concepts, and remote console architecture within the supported technical domain. Knowledge of vendor technologies such as Cisco, Juniper, Aruba, RiverBed, etc., is essential. You should be customer service-oriented, proactive, detail-oriented, and possess good analytical and logical thinking skills. Excellent communication skills, both spoken and written, and the ability to work well with others are crucial. The academic qualifications and certifications required for this role include a Bachelor's degree or equivalent in Information Technology or Computing, along with associate-level certifications in different networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc. Entry-level experience in networking technologies like routing, switching, wireless, SDI distribution, core and access layers, technical support, diagnosis and troubleshooting, providing remote support, and relevant technology is also necessary. This is a hybrid working environment at NTT DATA, where you will have the opportunity to continue growing and thriving in a diverse and inclusive workplace. Join us and make an impact with a company that values technical excellence, innovation, and making a difference for clients and society.,

As a Senior Associate Networking Technical Services (TS) Systems Integration Specialist at NTT DATA, you will play a crucial role as a developing subject matter expert, ensuring that client solution requirements are met in accordance with Service Level Agreements (SLAs). Your responsibilities will include performing configurations, installations, and attending to break/fix events. You will own larger portions of installations and handle break/fix incidents at a low to medium level of complexity throughout the project lifecycle. Taking ownership of problem resolution and troubleshooting, you will escalate complex issues to relevant third parties. Additionally, you will assist in documenting standard operating procedures related to installations and fixes during operational handover, as well as compile and maintain project administration including time capture and stakeholder feedback. In this role, you will conduct elementary presentations within the customer's organization, and you are expected to learn from senior resources on relevant technologies and best practices. Your ability to develop fundamental project and administration skills, understand technical design principles, and exhibit a strong learning orientation will be essential for success. Good verbal communication skills, client service orientation, and a proactive approach are qualities that will help you thrive in this position. You should hold a Bachelor's degree or equivalent in Information Technology, Computing, or a related field, along with professional level certifications in various Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP, etc. Moreover, you should have a moderate level of work experience in technical implementation engineering specific to Networking technologies, engaging with clients, conducting presentations, and diagnosing troubleshooting issues. NTT DATA is an Equal Opportunity Employer, and this role involves on-site working. Join us in making an impact by embracing new challenges and opportunities while expanding your skills and expertise within our global team.,

As a Networking Technical Services (TS) Systems Integration Specialist at NTT DATA, you will be a seasoned subject matter expert responsible for providing technical support to clients. Your role will involve compiling technical specifications in a clear, concise, and unambiguous manner to explain the advantages and disadvantages of options leading to the final solution. Additionally, you will create alternative solutions as backup planning and work towards professional to expert level certification while developing business knowledge. Key responsibilities in this role include interacting with clients on site and remotely to meet complex solution requirements, escalating unresolved problems and issues to relevant third parties, responding to escalated client requests, and writing reports, proposals, and maintaining project documentation. You will also assist in documenting standard operating procedures related to installations and fixes, act as a coach and mentor to junior Implementation Engineers and Technicians, and coordinate the activities of junior Engineers in line with performance targets. Furthermore, you will be involved in higher complexity design work with input to the design expected and take ownership of relevant technologies according to domain or specialization. To excel in this position, you should possess a seasoned understanding and appreciation of technical design and business principles, project fundamental and administration ability, project skills demonstrated in the execution of installations and assignments, excellent customer engagement skills, relevant domain specialist knowledge, excellent verbal communication skills, client-focused proactive problem-solving approach, ability to work under pressure, and the capacity to coach, mentor, and provide guidance to team members. Academically, you are expected to hold a Bachelor's degree or equivalent in Information Technology, Computing, or a related field, along with professional level certifications in various Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP, and Cisco Dev Net certification. The ideal candidate will have seasoned work experience in technical implementation engineering specific to Networking technologies, engaging with clients, conducting presentations, report writing, project management, Networking technologies including routing, switching, Wireless, SDI distribution, core and access layers, diagnosis, and troubleshooting. At NTT DATA, a trusted global innovator of business and technology services, you will be part of a workplace that values diversity, inclusion, and innovation. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests significantly in research and development to facilitate the movement into the digital future confidently and sustainably. As a Global Top Employer, NTT DATA has a diverse team of experts in over 50 countries and a robust partner ecosystem. Services offered by NTT DATA include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is also a leading provider of digital and AI infrastructure globally. Headquarters in Tokyo, NTT DATA is part of NTT Group. NTT DATA is an Equal Opportunity Employer offering a hybrid working environment where you can make an impact, grow, belong, and thrive.,

As a Networking Technical Services (TS) Systems Integration Specialist at NTT DATA, you will be a seasoned subject matter expert responsible for providing technical support to clients. Your role involves compiling technical specifications in a clear, concise, and unambiguous manner to explain the advantages and disadvantages of various options leading to the final solution. You will also be expected to create alternative solutions as backup planning. Moreover, you will work towards achieving professional to expert level certification while simultaneously developing business knowledge. Your key responsibilities will include interacting with clients both on site and remotely to meet complex solution requirements, escalating unresolved problems and issues to relevant third parties, responding to escalated client requests, and writing reports and proposals while maintaining project documentation. In addition, you will assist in documenting standard operating procedures related to installations and fixes, act as a coach and mentor to more junior Implementation Engineers and Technicians, and coordinate the activities of junior Engineers in alignment with performance targets. You will also be involved in higher complexity design work with input to the design expected, take ownership of relevant technologies according to domain or specialization, and perform any other related tasks as required. To excel in this role, you should possess a seasoned understanding and appreciation of technical design and business principles, along with project fundamental and administration abilities. Your project skills should be demonstrated in the execution of installations and other assignments, and you should have excellent customer engagement skills, relevant domain specialist knowledge, and strong verbal communication skills. Being client-focused and proactive in problem-solving, having the ability to work under pressure, and being capable of coaching, mentoring, and providing guidance to team members are essential for success in this role. In terms of qualifications and certifications, you are required to have a Bachelor's degree or equivalent in Information Technology, Computing, or a related field. Additionally, possessing professional-level certifications in various Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP, and Cisco Dev Net certification will be advantageous. The ideal candidate will have seasoned work experience in technical implementation engineering specific to Networking technologies, engaging with clients and conducting presentations, report writing, project management, and experience in Networking technologies including routing, switching, Wireless, SDI distribution, core, and access layers. Hybrid working is the type of workplace provided by NTT DATA. About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. With a strong focus on research and development, we invest over $3.6 billion each year to support organizations and society in confidently transitioning into the digital future. As a Global Top Employer, we offer diverse expertise in more than 50 countries and collaborate with an extensive partner ecosystem. Our services encompass business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of the NTT Group, headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

As a Networking Technical Services (TS) Systems Integration Specialist at NTT DATA, you will be a seasoned subject matter expert responsible for providing technical support to clients. Your role involves compiling technical specifications clearly and concisely, explaining the advantages and disadvantages of options leading to the final solution, and creating alternative solutions as backup planning. You will work towards professional to expert level certification while also developing business knowledge. Your key responsibilities will include interacting with clients on-site and remotely to meet complex solution requirements, escalating unresolved problems and issues to relevant third parties, responding to escalated client requests, writing reports and proposals, completing and maintaining project documentation, and assisting in documenting standard operating procedures related to installations and fixes. You will also act as a coach and mentor to more junior Implementation Engineers and Technicians, coordinating their activities in line with performance targets and contributing to higher complexity design work with expected input. To thrive in this role, you will need to have a seasoned understanding of technical design and business principles, project fundamental and administration ability, project skills demonstrated in the execution of installations and assignments, excellent customer engagement skills, relevant domain specialist knowledge, excellent verbal communication skills, a client-focused and proactive problem-solving approach, ability to work under pressure, and the capacity to coach, mentor, and provide guidance to team members. Academically, you are required to have a Bachelor's degree or equivalent in Information Technology or Computing or a related field, professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP, etc., and Cisco Dev Net certification. In terms of experience, you should have seasoned work experience in technical implementation engineering specific to Networking technologies, engaging with clients and conducting presentations, report writing, project management, experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers, as well as diagnosis and troubleshooting. NTT DATA is a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion annually in R&D to facilitate confident and sustainable movement into the digital future. As a Global Top Employer with diverse experts in more than 50 countries and a robust partner ecosystem, services offered include business and technology consulting, data and artificial intelligence, industry solutions, development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally, part of NTT Group, and headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA makes a difference to clients and society. The workplace embraces diversity and inclusion, providing an environment where you can grow, belong, and thrive. As a Networking Technical Services (TS) Systems Integration Specialist at NTT DATA, you will be a seasoned subject matter expert responsible for providing technical support to clients. Your role involves compiling technical specifications clearly and concisely, explaining the advantages and disadvantages of options to reach the final solution. You will also be expected to create alternative solutions as backup planning. Additionally, you will work towards professional to expert level certification while developing business knowledge. Key responsibilities include interacting with clients both on-site and remotely to meet complex solution requirements, escalating unresolved problems to relevant third parties, responding to escalated client requests, writing reports and proposals, completing and maintaining project documentation, documenting standard operating procedures, and acting as a coach and mentor to junior Implementation Engineers and Technicians. You will also be involved in higher complexity design work, providing input to the design, taking ownership of relevant technologies, and performing any other related tasks as required. To thrive in this role, you need to have a seasoned understanding of technical design and business principles, project fundamental and administration ability, project skills demonstrated through installations and assignments, excellent customer engagement skills, relevant domain specialist knowledge, excellent verbal communication skills, a proactive problem-solving approach, ability to work under pressure, and the capability to coach, mentor, and provide guidance to team members. Academic qualifications and certifications required include a Bachelor's degree or equivalent in Information Technology or Computing, professional level certification in various Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP, and Cisco Dev Net certification. The ideal candidate should possess seasoned work experience in technical implementation engineering specific to Networking technologies, experience engaging with clients and conducting presentations, report writing experience, project management skills, and experience in Networking technologies like routing, switching, Wireless, SDI distribution, core and access layers, diagnosis, and troubleshooting. This is an on-site working position at NTT DATA, a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. With a strong focus on research and development, NTT DATA invests over $3.6 billion annually to facilitate organizations and society's confident and sustainable transition into the digital future. As a Global Top Employer, NTT DATA boasts diverse experts across more than 50 countries and a robust partner ecosystem. Services offered encompass business and technology consulting, data and artificial intelligence, industry solutions, as well as development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure worldwide, operating as part of the NTT Group and headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Remote Technical Support Engineer (L1) is an entry level engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. Key responsibilities: Maintains the support process and ensures that requests for support are handled according to the procedures. Uses service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate. Identifies and resolves problems following agreed procedures. Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents and follow up until incident is resolved. Provides service recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Maintains secure, accurate, complete, and current configuration on configuration items (CIs). Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use. Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms, provides detailed advice regarding their application. Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures. Identifies problems and errors prior to or when they occur. Logs all such incidents in a timely manner with the required level of detail with all the necessary. Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. To thrive in this role, you need to have: Working knowledge of technical documentation. Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain. Knowledge of vendor technologies, such as Cisco, Juniper , Aruba , RiverBed etc. Customer service orientated and pro-active thinking. Problem solver who is highly driven and self-organized. Good attention to detail. Good analytical and logical thinking. Excellent spoken and written communication skills. Team player with the ability to work well with others and in group with colleagues and stakeholders Academic qualifications and certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field. Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc. Required experience: Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers. Entry level experience in technical support to clients. Entry level experience in diagnosis and troubleshooting. Entry level experience providing remote support in Networking technologies. Entry level experience in relevant technology. Workplace type: About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Your day at NTT DATA The Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards professional to expert level certification, whilst at the same time developing business knowledge. What youll be doing Key Responsibilities: Interacts with clients on site and remote to meet complex requirements of a solution. Escalates unresolved problems and issues to the relevant third parties. Responds to escalated client requests. Escalates complex problems to the relevant third parties. Writes reports and proposals and completes and maintains project documentation. Assists with the documentation of standard operating procedures relating to installations and fixes. Acts as coach and mentor to more junior Implementation Engineers and Technicians. Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets. Included in higher complexity design work, with input to the design expected. Expected to take ownership of relevant technologies according to domain or specialization. Performs any other related task as required. Knowledge and Attributes: Seasoned understanding and appreciation of technical design and business principles. Seasoned project fundamental and administration ability. Seasoned project skills which are demonstrated in the execution of installations and other assignments. Excellent customer engagement skills Demonstrate relevant domain specialist knowledge. Excellent verbal communication skills. Client focused and displays a proactive approach to solving problems. Ability to work under pressure. Ability to coach, mentor and provide guidance to team members. Academic Qualification and Certifications: Bachelors degree or equivalent in Information Technology or Computing or a related field. Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc. Cisco Dev Net certification Required Experience: Seasoned work experience in technical implementation engineering, specific to Networking technologies. Seasoned experience engaging with clients and conducting presentations. Seasoned report writing experience. Seasoned project management Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers Seasoned experience in diagnosis and troubleshooting