396 Sdet Jobs - Page 14

Job Posting Title: Senior Member Technical Skill (SDET Automation) Experience range- 3-7 years Location- Bengaluru Work mode- Hybrid Broadridge, a global fintech leader with $9 billion in revenues, helps clients get ahead of today's challenges to capitalize on communications, technology, data, and analytics solutions that help transform their businesses. The worlds leading companies and financial institutions recognize us as an invaluable partner. We handle millions of trades a day involving trillions of dollars, deliver essential communications for over 5,000 brands and manage shareholder voting in 90 countries. Investor Communication Solutions (ICS) helps clients in North America and Europe meet their regulatory compliance needs and manage critical communications to shareholders. We serve banks, brokers, mutual funds, retirement funds, and corporate issuers. Proxy mailings and vote processing account for a large portion of ICS; the industry relies on us for quarterly and annual meetings, disclosure communications, prospectus, and other financial communications, like tax reporting, to investors in equity securities and mutual funds. ProxyEdge, our innovative electronic proxy delivery and voting solution for institutional investors, helps ensure the participation of stockholders of many companies. Roles & Responsibilities: The Automation QE/SDET Engineer is primarily responsible to establish and maintain quality standards for the set of applications built by the team. Develop and execute a comprehensive test strategy, including manual and automated testing, to ensure the platform meets high quality standards. Drive test automation efforts, utilizing industry leading tools and frameworks to improve test coverage and efficiency. This position will be working with automation using Java/Python, Selenium (Serenity Framework), Playwright (Java Framework). Experience with API automation using REST Assured framework and Postman. Collaborate with product managers, software engineers and other stack holders to define Test case and Test plans. Position will be an individual contributor who is responsible for the preparation of test data, test planning and execution, reporting on testing status and reporting test results for to all partners for assigned projects. Implement effective defect management processes and drive timely issue resolution. Analysis Using business requirements documents analyze changes or modified code to create QA test plans in JIRA Review existing test plans and scripts to determine where re-usable and/or improvements can be made. Planning/Scripting Create test plans and scripts for new and changed functionality as per department policies and manual testing procedures for functional positive/negative testing, regression, End to End/Integration. Ensure test data sets are created for QA testing. Ensure all manual QA documentation and QC manual test plan are maintained and kept up to date for SME applications. Participate in process improvement initiatives to ensure consistent testing methodologies. Set up, maintaining, and performing test automation frameworks on multiple application platforms, such as Mobile, Desktop, and Web, and building test scenarios and acceptance tests Testing Perform the functional (positive/negative), regression, end-to-end/integration testing for new and changed functionality to ensure that requirements have been met, that system behavior is as expected Identify points of failure by tracing them to the original source code, where applicable. Liaise with the development teams and business team on testing discrepancies identified. Reporting Document, communicate, track, and manage all testing results. Record testing discrepancies in the defect tracking system, including the necessary information to identify or recreate them. Requirements / Qualifications 1-6 years of software testing (hands on) experience required. Hands-on working knowledge in software test planning, estimating and test cases creation. Experience of and ability to design and execute effective test cases Hands on working knowledge of /defect management systems, preferably Jira. Knowledge of the full software development and testing lifecycle. Working knowledge on Selenium using Java/Python and Playwright. Handon Experience on API testing. Ability to communicate effectively across all levels of the organization Able to work on their own to research blockers/problems and ultimately to identify optimal solutions. ISTQB or ISTQB-Mobile certification. Background in Financial Services or FinTech, a plus Experience of hands-on testing in Agile development environments Working knowledge of automated testing solutions for Desktop, mobile and iPad/tablet products Shift Timings: UK Shift (1PM - 10PM)

JOB SUMMARY This position is responsible for developing software solutions to test applications and systems to ensure they meet the highest standards of quality. ROLES AND RESPONSIBILITIES • Designs and implements advanced and scalable frameworks to validate software functionality and performance across a variety of platforms. • Develops and leads the implementation of test strategies for complex software applications, considering various testing types. • Leads and mentor's junior, mid-level and senior SDETs, providing guidance on test automation, best practices, and testing methodologies. • Collaborates with software developers to identify and resolve defects and issues. • Participates in the full software development lifecycle, including analysis, design, implementation, and testing. • Identifies, records, and tracks bugs and defects in the software. • Develops and applies testing processes for new and existing products to meet client needs. • Collaborates with DevOps teams to enhance and automate testing in CI/CD pipelines and test environments stabilities. • Utilizes data analytics and reporting tools to provide insights into quality and improvements in QA. • Evaluates and implements new testing tools and technologies. • Liaises with internal teams to identify system requirements and risks. • Stays up to date with new testing tools, test strategies and best practices. • Coordinates with geographically distributed teams. • Participates in other projects or duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES • Extensive knowledge of software QA methodologies, tools, and processes. • Extensive knowledge of software development and testing methodologies. • Strong experience with test automation tools and frameworks (e.g., Playwright, Selenium, Junit, Spock, Ranorex) • Proficiency in writing and executing SQL queries for database testing. • Proficient in one or more programming languages (e.g., TypeScript, Java, C#, JavaScript, Python, Groovy) • Familiarity with agile frameworks and regression testing. • Strong problem-solving skills and attention to detail. • Excellent communication skills and the ability to work collaboratively in a team environment. • Strong understanding of DevOps practices and CI/CD pipelines. • Proven leadership skills to lead junior and mid-level team members. EDUCATION AND TRAINING • Bachelor's degree in computer science, engineering, or a related field required. 8+ years of experience. • Proven work experience as a Sr. Software Development Engineer in Test or similar role. • Expert in automated testing tools and frameworks (e.g., Spock, Selenium, Appium, Ranorex, JUnit, Cucumber, BDD). • Experience with continuous integration and continuous deployment (CI/CD) processes. • Expert in mobile, API, and database testing. • Experience in the healthcare industry is a plus.

Python SDET with Strong proficiency in Python (4-6 yrs).- Strong experience with GitHub /PR workflows.- Basic networking knowledge- Experience with supporting developer tools or open-source projects.- Excellent troubleshooting and debugging skills.- Good Kubernetes/docker skills- Ability to communicate technical concepts clearly to both technical and non-technical audiences.- Prior experience with GitHub /PR workflows.- Strong sense of ownership and commitment to SLA compliance- Familiarity with using Jira- Experience with CI/CD systems (mainly Jenkins, etc.)- Familiarity with packaging and distributing Python libraries.- Contributions to open-source Python projects.- Experience working in distributed teams or supporting developer communities. Key Responsibilities : - Act as a first responder for user-reported issues and bugs related to the test framework.- Troubleshoot, debug, and resolve issues efficiently, adhering to defined SLAs.- Maintain stability and performance of the framework with regular updates and patches.- Engage with Python developers using the framework through various forums- Provide clear, professional, and empathetic communication to users and contributors.- Review and merge community pull requests ensuring quality and consistency.- Write clean, maintainable Python code to enhance and extend framework features.- Update and improve documentation to assist users in adopting and troubleshooting the framework.- Identify common user pain points and propose long-term solutions.- Collaborate with internal teams and the community to define the roadmap and prioritize enhancements.

Role & responsibilities A skilled SDET with expertise in Python and a basic understanding of Generative AI (GenAI) to join our quality engineering team. The ideal candidate will be responsible for designing automated test frameworks, implementing test strategies, and leveraging AI-driven automation techniques to enhance testing efficiency. Key Responsibilities: Develop, maintain, and optimize automated test frameworks and scripts using Python . Design and execute API, UI, and performance testing using tools like Pytest, Selenium. Integrate GenAI-based automation techniques to improve test generation, defect prediction, and self-healing scripts. Collaborate with developers to implement CI/CD pipelines and ensure robust test automation in DevOps environments. Conduct root cause analysis for defects and implement intelligent test strategies for faster issue resolution. Work with large datasets and create synthetic test data using AI-based models. Leverage AI-powered tools to optimize test coverage and reduce redundant test cases. Maintain and enhance monitoring and logging frameworks for better observability in test environments. Preferred candidate profile Strong proficiency in Python for test automation and scripting. Experience with test automation tools (Pytest, Selenium, Robot Framework, Playwright). Hands-on experience in API testing (Postman, RestAssured, FastAPI, Flask). Familiarity with GenAI concepts and AI-driven testing approaches. Exposure to AI/ML libraries like TensorFlow, OpenAI API, or Hugging Face is a plus. Experience with Docker, Kubernetes, Jenkins, and Git for automation in DevOps pipelines. Working knowledge of cloud platforms ( AWS, Azure, GCP ) and infrastructure testing. Strong analytical skills with a problem-solving mindset. Good to Have: Experience with AI-powered test automation tools (Testim, Mabl, Applitools). Familiarity with LLMs (Large Language Models) and AI-assisted testing frameworks. Understanding of data science workflows for test data generation. Previous experience working in Agile/Scrum teams.

Requirements Experience in designing and developing automation frameworks Strong understanding of object-oriented programming Proficient in Java with good knowledge of its ecosystems(IDEs, Frameworks & Libraries) Good understanding of frameworks such as Karate, WebdriverIO, Junit etc. Hands on with Mobile application automation using Appium and JavaScript Experience in automation of web, mobile and OTT applications Ability to articulate technical challenges effectively and solutions. Strong experience of CI/CD tools and processes (Jenkins, TeamCity, Gradle and related technologies). Familiarity with Open Source tools and frameworks Experience in performing code reviews and functional reviews Experience in frameworks and tools evaluation Understanding of QA methodologies, life cycle and processes Familiarity with containerization solutions e.g. Docker Experience in mentoring and guiding teams Experience in developing high quality test automation strategies and plan Experience in Test automation planning and estimation

Playwright Automation - SDET Design and implement robust test cases that integrate well with modern CI/CD deployment technologies AI chat & AI agent testing UI/UX & usability testing automated test cases for functional, and performance test suites

About The Role CrowdStrike is seeking a highly experienced and seasoned SDET to join our Falcon Exposure Management Product Group as a technical leader As a Senior SDET, you will leverage your vast experience in leading large-scale products to drive technical direction, develop automation, and build tools that ensure the quality, reliability, and accuracy of our cloud-based cybersecurity systems If you are a hands-on technical leader who wants to operate at scale and drive complex testing initiatives, we encourage you to apply. What You'll Do Work closely with the engineering and product management team to understand product architecture and functionality. Understand end-to-end testing requirements and maintain test plans for functionality and system testing. Strongly contribute to Test Case/Test script writing. Contribute to Test Automation Framework Development/Enhancements Participate in the creation and enhancement of the continuous integration platform used to test all our products. Communicate test results to identify risks, dependencies and escalate the same in a timely manner. Orchestrate the end-to-end testing efforts to plan, design, execute and report the delivery of the features Manage, design, review test plans and provide accurate forecast of QA resource & effort estimations for deliverables Must be able to pivot testing focus based on the priorities to align with business objectives and manage expectations. Assist with classification and triage of defects/issues to prioritize, isolate, replicate and support resolution in JIRA In addition to above, we expect the engineer assuming this position to: Lead validation effort of the complex features and functionalities with broad impact across multiple teams Collaborate with others to drive complex feature development and resolve poorly understood problems. Provide thought leadership and architectural expertise, influencing the technical direction product group Volunteer for leadership roles and working groups that impact the product team and the industry. Contribute to strategic and technical planning, identifying areas of greatest need and developing plans for improvement. Provide architectural and design expertise, considering the bigger picture and long-term implications. Embody the organization's culture and best practices, serving as a role model to others. Share best practices and coach/mentor new team members, contributing to the their technical growth Multiply the effectiveness of others by facilitating cross-team work and building consensus across teams. What You'll Need 12+ years of experience in Quality Assurance (QA) manual plus automation role in a product based companies. Strong experience and proficiency in working with Windows, Linux (various distros) and mac platforms Proven and strong experience in automation framework design Must have proficiency on Python and/or Golang Must have experience with Web application and API testing. Hands on knowledge on shell scripting, PowerShell scripting, osquery, nmap etc will be preferred Strong understanding of generic test automation frameworks (data-driven, keyword driven) and tools ( PyTest, Robot Framework, Playwright, Selenium etc). Knowledge and hands on experience on using Ansible, Terraform, Vagrant, cloud certifications on AWS/GCP is a big plus Knowledge of SaaS delivery model and cloud application testing. Strong debugging and analytical skills. Experience with Test and defect management tools Excellent analytical and program solving skills, excellent written and oral communication, self-starter, and highly motivated. Work in a dynamic environment and ability to adapt quickly to changes.

Responsibilities Identify system edge cases and software weaknesses. Design and implement automated tests for functionality and performance. Write robust scripts using Selenium, JUnit, or Cypress. Maintain test data and CI pipelines, monitor quality metrics. Collaborate with cross-functional teams to ensure high-quality releases. Requirements QA experience with strong backend and web/mobile automation focus. Proficient in Java programming and automation frameworks (Selenium, Cypress, JUnit, NUnit). Experienced with CI/CD tools (Jenkins, TeamCity, GitHub Actions). Skilled in API testing tools (Postman, REST Assured, Swagger). Perks and Benefits Medical Insurance Internet Reimbursement Flexible working hours

Advisory Services Consultant- SDET API Testing with Automation Tool As an Software Development Engineer in Test (SDET), candidate will be predominantly involved in developing and implementing test automation framework/solutions for modern applications(React/Angular/AEM) with Microservices architecture .The successful candidate will be a primary contributor in ensuring end to end quality of the application by developing automated frameworks; design, develop and execute test cases/ test scripts in CI/CD pipelines supporting all types of applications testing. Primary Skills: SDET, Test Automation, Automation Frameworks - Robot/BDD Data Driven, Web and API test automation, Java Script, Playwright/Cypress, SQL, Selenium, Rest Assured or any API testing, GitHub, Jenkins, Performance testing Primary Responsibilities Ensure high software quality Work as part of the team to achieve key business objectives Work on large, complex projects to achieve key business objectives Collaborate with the team on application architecture design, decision-making and process automation Work on a time sensitive and highly visibility initiative to stabilize the existing regression suite and bring it up to date with the latest code base to test web and mobile OS/browsers combinations Assist with solutions to validate complex scenarios at a code or infrastructure level Review issues found via automation or manual testing to determine if there are environmental issues Determine root cause of issues (i.e. database, file systems, etc.) and work with the Development teams to resolve them Provide feedback to the teams on improvements and assist in coming up with a sustainable maintenance process. Experience in Agile testing methodologies will help Provide alternate design solutions in automation phase Design and implement test enhancements in collaboration with development team through automation Troubleshoot post-production issues and identify root cause Predict emerging customer needs and develop test plan to meet them Participate in the development of test strategy and test plan Influence senior leadership to adopt new ideas, products, and/or approaches Writes test code to test product/application code Reviewing and updating the existing Automation framework for data driven testing approach as well as enhancing for supporting cross browser (specifically mobile) testing Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Bachelor's degree 7+ years of experience as Software Development Engineers in Test (SDET) 3+ years of experience developing test automation or combination of development in Playwright tool and test automation experience 2+ years of experience with agile methodologies Experience with unit testing and test-driven methodologies using Playwright and Java Script/Java coding Experience with test automation framework development and Implementation using prominent design patterns - Robot /BDD/Hybrid or Data Driven Frameworks Experience with Acceptance Test Driven Development Test automation experience using Java Script, Java, JUnit, Jenkins, Maven, Playwright, Selenium web driver and BDD frameworks like Cucumber Mobile and Web application experience in a SDET capacity Hands on experience with testing and automating web and mobile applications and services testing in an agile mindset Hands on experience on test automation of APIs (SOAP and REST services) and API testing experience Experience with developer tools and Integrated Development Environments (IDEs), such as Eclipse and GitHub for developing on the Java stack Experience working in a CI/CD environment like Jenkins for executing automated tests Hands on experience in Relational/ NoSQL Databases including MS SQL, MongoDB etc. with ability to write complex queries/Stored Procedures Experience in managing automation code using standard Code repository tools (Git/GitHub or SVN etc.) and implementing continuously integration using Jenkins / Circle CI or any other market tool Solid experience in Playwright tool and automation testing using Playwright Relevant automation experience to understand the existing framework and scale up quickly to debug the scripts Proven solid Java script coding skills ( any other scripting skills Java and Python are good to have) Proven solid communication, collaboration and influencing skills to drive change Proven exposure working on any of the RPA tools (UI Path/ Automation Anywhere etc.) and Machine Learning Algorithms is added advantage Proven team player; Technology enthusiast and effective communication

We’re looking for candidates with any one of the below combinational skills set who can take In-person interview on 31st May’2025 for Kochi and Chennai location. This is a scheduled drive, and the eligible candidates will receive the call letter. Experience range: Only 3 to 6 Years Location: Kochi & Chennai Date of Interview: 31st May 2025 Skill combinations: Java, Selenium Java, Python, Selenium Java, Selenium, Rest assured Playwright – Cypress SDET Job Summary We are seeking a QA Automation engineer with 3 to 5 years of experience in RestAssured Java and Selenium. The ideal candidate will have a strong background in testing and quality assurance with a focus on ensuring the highest standards of product quality. Experience in data governance is a plus. This is a hybrid role with day shifts and no travel required. Responsibilities Conduct thorough testing of products using RestAssured Java and Selenium to ensure quality and functionality. Develop and execute test plans test cases and test scripts to identify defects and ensure product quality. Collaborate with development teams to understand product requirements and provide feedback on testability and quality. Perform regression testing to ensure that new features do not negatively impact existing functionality. Analyze test results and report defects using appropriate tools and methodologies. Work closely with the development team to troubleshoot and resolve issues in a timely manner. Provide detailed documentation of test processes results and defects for future reference. Participate in code reviews and provide feedback on testability and quality. Ensure compliance with industry standards and best practices in testing and quality assurance. Stay updated with the latest testing tools techniques and trends to continuously improve testing processes. Communicate effectively with team members and stakeholders to ensure alignment on quality goals and objectives. Contribute to the continuous improvement of testing processes and methodologies. Support the development and maintenance of automated testing frameworks and tools. Qualifications Possess strong technical skills in RestAssured Java and Selenium. Have a solid understanding of testing methodologies and best practices. Demonstrate experience in developing and executing test plans and test cases. Show proficiency in analyzing test results and reporting defects. Exhibit excellent communication and collaboration skills. Have experience in data governance (nice to have). Be familiar with automated testing frameworks and tools. Display a commitment to continuous improvement and learning. Have a keen eye for detail and a passion for quality. Be able to work effectively in a hybrid work model. Demonstrate the ability to work independently and as part of a team. Show a proactive approach to problem-solving and troubleshooting. Have a minimum of 3 years and a maximum of 5 years of relevant experience.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Testing of IT solutions, web applications using formal software test practices leveraging automation Implementing best engineering practices on continuous test and automated perf tests Evaluate and develop test frameworks as per requirements of project Ready to take up any technical challenges and should be research oriented Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Engineering graduate or equivalent experience 3+ years experience on Automation Testing and selenium with Java/C# Experience on creating end to end test automation for multiple applications Selenium, Cucumber experience Hands-on development experience on either C#, Python or Java and should be able to write automation utility using these programming languages Hands-on experience on API testing, performance testing Experience of working on Sauce Labs and Dockers Solid demonstrable CI/CD/CT and Jenkins best practices experience Proven solid analytical skills Proven ready to take up any technical challenges and should be research oriented Proven ability to assist development team members in picking up automation script service support once framework is developed and deployed Proven good team player, change/innovation agents and self-starter on different techs Proven adaptable and transformable to learn latest technologies as per business needs Preferred Qualifications Hand-on experience on working with cloud (Azure/Open shift) based application Healthcare domain knowledge At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

About the Role: Grade Level (for internal use): 10 The Role Senior Quality Engineer Department Regulatory and Compliance Position summary: This position is for a hands-on Senior QA Engineer who can analyse requirements, design test scenarios, write and execute test cases for OA/MCPM platform. This is an exciting opportunity for a strong technical candidate with a numerate degree, or equivalent, to work on one of the most dynamic buy side and sell side systems which are undergoing rapid & exciting change under current regulatory environment. As an SDET, you will work closely with developers, QA engineers, and product managers to build test frameworks, write test scripts, and contribute to continuous integration and delivery pipelines. This role requires 7-11 years of experience in QA/testing. Strong understanding of computer science fundamentals (OOPS/Design Patterns), Data Structures and Algorithms. Responsibilities Understanding of designing of Test framework design and automation experience. Design, develop, and maintain automated test frameworks and test scripts for web, mobile, and API testing. Work with developers and QA to identify test cases and develop strategies to automate them. Integrate automated tests into CI/CD pipelines (e.g., Jenkins, GitHub and Gitlab). Perform exploratory testing to identify defects early in the development cycle. Analyze test results, debug failures, and work with development teams to resolve issues. Write and maintain clear test documentation, including test plans, cases, and reports. Ensure tests are reliable, efficient, and provide high coverage. Advocate for testability, code quality, and best practices in software engineering. Collaborate with AI assisted test scenarios and help integrate AI-assisted coding into testing lifecycle. Required Qualifications: Bachelors degree in computer science, Engineering, or related field. 5+ years of experience as an SDET or in a similar software quality assurance role. At least 6+ years of hands-on coding experience on Java. Experience with test automation tools, Selenium / Playwright. Hands on experience with Github Copilot. Familiarity with RESTful API testing tools (e.g., Postman, Rest Assured). Experience in BDD / TDD frameworks. (Cucumber, Serenity) Hands on cloud experience, preferably AWS. Hands on experience on containerization tools like Docker and Orchestration with Kubernetes. Experience with source control systems (e.g., Git). Understanding of Agile/Scrum development methodologies. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Our benefits include: Health & WellnessHealth care coverage designed for the mind and body. Flexible DowntimeGenerous time off helps keep you energized for your time on. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)

What makes us so awesome: At NCR VOYIX, you will be working with a highly motivated and skilled team of developers to deliver world-class software solutions for the Petroleum and Convenience Store industry. Our products are highly reliable, scalable and configurable and we need more developers like you to help us deliver on our growing pipeline of R&D projects. Position Summary & Key Areas of Responsibility Summary In these times, Convenience, Fuel, Retail (CFR) rely on technology as never before. We at NCRVoyix CFR, the leading provider of Convenience, Fuel, Retail Technology, are not resting on our laurels. We're hard at work extending the reach and capabilities of our CFR technology, ensuring that stores may engage with their customers in any manner they choose increasingly, this means digital, mobile, contactless, curbside. CFR of the future? Not at NCRVoyix. Were building it today. Do you want to join a team that is committed to disrupting a major industry? If so, NCRVoyix CFR may be the opportunity for you. Were looking to add depth to our NCR CFR team. As a senior member of the quality engineering team, youll be responsible for adding momentum to our efforts to modernize and evolve the industrys most widely deployed systems. Youll ensure our code is testable, through your upfront participation in design reviews and code walkthroughs. As an evangelist for engineering quality, youll be on point to ensure that the project team understands testing process and error documentation. Youll be an advocate for the use of test automation tools and techniques. Working with software engineers, your test plans will ensure that our test cases cover the entire scope of user stories and defect resolution delivered in every sprint. Were looking for someone who values the big picture but understands the importance of executing now. Because so many transactions are riding on the quality of our technology, youll bring a passion for ensuring that our customer experience is peerless. Join us on the ground floor of The New NCRVoyix a software and services innovator. We offer great opportunities and an attractive compensation package including bonus and the chance to work on a team of stellar people. People describe you as: Whip-smart, endlessly curious and a born problem-solver Agile like no other—when change happens, you don’t just adapt; you thrive A creator at heart who thinks big picture but masters the tiniest of details A creative developer mind with QA/QE mindset, who loves to find vulnerabilities in code and fix it if possible The can-do, go-getter who makes extraordinary things happen A stickler for deadlines Key Areas of Responsibility Automate tests using homegrown and/or open-source test frameworks. Design, develop, and maintain automated test scripts preferably using Behave and Playwright automations tools. Implement BDD frameworks to ensure comprehensive test coverage using Python/Behave, TypeScript/Playwright automation tools. Collaborate across teams to develop solution-based test plans and ensure that feedback from different stake holders is incorporated. Maintain a high-level understanding of other NCRVoyix product lines to assess their impact on the overall solution Flexible to work in different areas like Backend, UI and API testing. Work towards sustaining current processes and implementing new ones. Manage and maintain the QA environments and plan improvements and support in the planning. Analyze user stories and business process requirements to estimate quality risks. Execute automated tests and analyze results to identify defects and ensure software quality. Integrate automated tests into CI/CD pipelines for continuous testing. Develop and maintain test documentation, including test plans, test cases, and test scripts. Troubleshoot and debug test failures, working closely with developers to resolve issues. Stay updated with the latest industry trends and best practices in test automation. Basic Qualifications 6+ years of software engineering experience in a multi-national company Bachelor’s Degree in a Technical Discipline or equivalent work experience Should have good experience with one or more than one language (Python, JavaScript, TypeScript, Java, C#) Should have good experience with one or more than one test automation tools (Selenium, Playwright, Cypress, Protractor, Rest Assured) Should have good experience with one or more than one BDD test automation frameworks (Behave, Cucumber, Specflow) Familiarity with CI/CD processes and tools (e.g., Jenkins, GitLab CI). Experience with load and performance testing tools. Excellent analytical, problem solving, and communication skills Strong knowledge of Agile development practices (especially Scrum), methodologies and tools. Expertise in Database concepts and testing using SQL\NoSQL Experience with web services REST/SOAP API test automation Performance & functional test automation experience Experience in SCM like Git, CI/CD tools like Jenkins., TeamCity, Azure CI/CD Strong knowledge of scripting and programming languages such as PowerShell, Python, Java etc Experience in testing front-end, back-end and API components of cloud-based and/or client/server products Preferred Qualifications Demonstrated experience in Quality Assurance processes, procedures, and standards Demonstrated ability master technical details of multiple complicated software solutions; understanding technical and usability aspects as they related to quality and usability Self-directed individual who can manage multiple projects simultaneously Excellent time management skills Detail oriented with a strong focus on quality Strong customer-centric attitude toward both external and internal customers Excellent analytical, problem solving and verbal and written communication skills Payments Industry experience is a plus Any C/C++ knowledge will be a plus The day-to-day: As a Software Quality Engineer you will be responsible for the design and development of software infrastructure for automation and coding and execution of BDD scenarios in an automated fashion. You will interact daily with other team members to ensure that a quality product is delivered in a timely manner. You are expected to be able to own the solution to complex software quality needs from design to delivery. You will also: Participate in an agile development team, implementing user stories with automated testing to verify acceptance criteria. Participate in Design, implementation, and documentation of automated software qualification. Participate in design, testing, and review processes. Should be able to come up with effective effort estimation based on requirements. Write product specifications, designs, and technical manuals for automation Evaluate third-party products and specifications. Maintain responsibility of assigned tasks by using experience/knowledge of environment to make design/development decisions. Provide feedback to peer performance reviews. Educate others (technical and non-technical) on areas of expertise. Work under the supervision of an Engineering Manager. Provide development level support for assigned products and projects throughout the development lifecycle. Perform other job-related duties as assigned.

Automation Test Engineer Location: Greater Noida Exp.: 9 +yrs. SDET 5 years of experience in software testing, with at least 3+ years in test automation. Proficiency in programming languages like Java, Python, or JavaScript for automation development. Hands-on experience with UI and API automation frameworks. Design, develop, and maintain automated test frameworks and test scripts for web, mobile, and API testing. Perform functional, integration, regression testing Develop clear, concise, and detail-oriented test plans and test cases. Execute and analyze manual and automated test cases, reporting test results effectively. Validate UI elements, workflows, reports, and dashboards for accuracy and functionality. Conduct end-to-end testing to ensure seamless functionality across modules. Develop, document, and maintain test cases, including test data and automation scripts. Identify, reproduce, and report defects while verifying bug fixes. If you are interested in the above position, kindly share your profile with shreya.sengar@coforge.com with the following information : Name : Total Experience : Relevant Experience: Current Company : Current CTC: Expected CTC: Notice Period :

Job Description- Senior SDET Engineer with 5+ Years of experience Rest assured API, API Automation, Java and Selenium Strong in Software Development testing concepts and principles Strong in Java Experience in Rest Assured (API automation tool) is a must Automation Testing Experience using Selenium Web driver. Experience in automation framework creation and maintenance Strong hands-on experience in UI and API automation Experience in Playwright is an added advantage Good communication and interpersonal skills Job Location- Bangalore/Bengaluru Work Mode- 5 Days Work From Office Interview Mode- 1st Round will be Virtual, 2nd Round will be F2F Shift Timings- General

Key Skills: SDET, QA Roles and Responsibilities: Design and implement robust, scalable, and maintainable test automation frameworks for web, API, and/or mobile applications. Collaborate with developers and product managers to understand features, technical implementations, and user requirements. Create comprehensive test strategies and test plans for new and existing features. Develop and execute automated test suites (unit, integration, UI, performance, regression). Conduct code reviews, promote automation best practices, and mentor junior SDETs/QAs. Integrate automated tests into CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI). Investigate test failures, identify root causes, and suggest corrective actions. Monitor, maintain, and improve test coverage, test stability, and test effectiveness. Collaborate with cross-functional teams to ensure high software quality and adherence to QA standards. Skills Required: 5+ years of experience as an SDET, QA Automation Engineer, or Software Engineer in Test Strong programming skills in Java, Python, C#, or JavaScript Experience with test automation frameworks like Selenium, Playwright, Cypress, TestNG, or PyTest Deep understanding of REST APIs and tools like Postman, REST-assured, or Swagger Familiarity with CI/CD tools (e.g., Jenkins, CircleCI, GitHub Actions) Solid knowledge of software testing fundamentals (functional, regression, performance, load, etc.) Working knowledge of version control systems like Git Strong analytical, debugging, and problem-solving skills Experience working in Agile/Scrum environments Education: Bachelor's degree in Computer Science, Engineering, or a related technical field

Mandatory Skill Set : Expertise in programming languages like Java, JavaScript or Python Strong Experience in UI and Mobile automation using Java, Selenium, Test NG, Appium Experience in creating test automation frameworks at both a frontend and backend layer. Strong expertise in SQL and test data management Extensive experience in CI/CD pipelines using Jenkins, GitLab CI, ADO, or similar. In-depth understanding of DevOps practices and tools, including containerisation and orchestration with tools like Docker and Kubernetes. Experience in working with cloud technologies like AWS, Azure, Google Cloud and Mobile cloud platforms like Headspin, Browserstack etc., Good to have / Optional: Mastery of performance testing tools like Apache JMeter or k6 and analysing system performance Proficiency in security testing tools like OWASP ZAP or Burp Suite.

Automation Engineer Skills Needed- Total 12+ years of experience in IT industry with exposure to software Testing, development and maintenance of automation test suite, knowledge and hand-on experience in implementing test automation frameworks Hand-on experience in Test standards and procedures, and testing non-functional requirements Experience of working in agile teams Communication skills, analytical skills, problem-solving attitude and team player Possessing relevant toolset knowledge (JIRA, Confluence, PostMan etc) Ability to synthesize, visualize and communicate ideas to others, to explain complex topic in simple terms Engineering degree from an accredited college or university with a concentration in Computer-Science or Software Engineering (or equivalent) Must have skills- Technical Skills Automation Tool/Framework like Cucumber, Selenium, Load Runner, Jmeter Knowledge of : REST, JSON, XML Programming: VB Script, Java, Python, APIs Query/Scripting: SQL basics, shell script Middleware: IBM MQ, Active MQ, JMS Tools: PostMan, Jira, Confluence, Git, Maven, Artifactory, HP ALM Domain/Functional Skills Must have: Payment Industry overview, MT/MX messaging Agile & Testing Methodologies DevOps working ways Stakeholder Management Nice to have skills- Dev Ops: Jenkins, Team City, u-Deploy, Ansible Middleware: Kafka Container: Docker, Kubernetes, any cloud platform

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: SDET. Experience3-5 Years.

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: SDET. Experience3-5 Years.

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: SDET. Experience3-5 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SDET. Experience5-8 Years.

Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maintains the frameworks and artefacts used in the implementation of an application, with reference to the systematic architecture of the overall application portfolio e. Responsible for application architecture paradigms such as service-oriented architecture (SOA) and, more specifically, microservices, ensuring business achieve agility and scalability for a faster time to market f. Provide solution of RFP’s received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture Depending on the client’s need with particular standards and technology stacks create complete RFPs Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Tracks industry and application trends and relates these to planning current and future IT needs g. Provides technical and strategic inputs during the project planning phase in the form of technical architectural designs and recommendations h. Account mining to find opportunities in the existing clients i. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. j. Identifies implementation risks and potential impacts. k. Create new revenue streams within applications as APIs that can be leveraged by clients l. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part 2. Understanding application requirements and design a standardize application a. Creating Intellectual Property in forms of services, patterns, models and organizational approaches b. Designing patterns, best practices and reusable applications that can be used for future references c. Ensure system capabilities are consumed by system components and set criteria for evaluating technical and business value in terms of Tolerate, Invest, Migrate and Eliminate d. Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance e. Coordinating input on risks, costs and opportunities for concepts f. Developing customised applications for the customers aligned with their needs g. Perform design and code reviews thoroughly on regular basis, keeping in mind the security measures h. Understanding design and production procedures and standards to create prototypes and finished products i. Work closely with systems analysts, software developers, data managers and other team members to ensure successful production of application software j. Offer viable solutions for various systems and architectures to different types of businesses k. Seamless integration of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development l. Transforming all applications into digital form and implement and evolve around mesh app and service architecture that support new technologies like IOT, blockchain, machine learning, automation, BOTS etc m. Cloud Transformation(Migration) Understanding non-functional requirements Producing artefacts such as deployment architecture, interface catalogue Identify internal and external dependency, vendor and internal IT management Support build and testing team n. Cloud Transformation(Modernization) Understanding and Defining target architecture in Integration space Assessing project pipeline / demand and align to target architecture Technical support of delivery team in terms and POC and technical guidance o. Keep Up-to-date with the latest technologies in the market Mandatory Skills: FullStack SDET. Experience8-10 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SDET. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SDET. Experience5-8 Years.