Application Tech Support Practitioner Accenture services Pvt Ltd

3.0 - 5.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SD-WAN Operations Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and concerns. - Troubleshoot system or application problems and provide timely resolutions. - Collaborate with cross-functional teams to ensure smooth system operations. - Stay updated with the latest product knowledge and industry trends. - Identify areas for process improvement and suggest innovative solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in SD-WAN Operations. - Strong understanding of network protocols and technologies. - Experience in troubleshooting network issues and optimizing network performance. - Knowledge of routing and switching technologies. - Familiarity with network security principles and best practices. - Good To Have Skills: Experience with cloud technologies. - Experience with ITIL framework. - Knowledge of scripting languages such as Python or PowerShell. Additional Information: - The candidate should have a minimum of 3 years of experience in SD-WAN Operations. - This position is based at our Pune office. - A 15 years full-time education is required. Show more Show less

Posted 6 days ago

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