Roles and Responsibilities Good Knowledge in SAP SD . Good in SAP PP Good in SAP MM . Good in SAP FICO . Good in SAP ABAP Handling and coordinating with SD Business Lead for all ongoing issues, new changes , processes Facilitate the support of SAP SD of all processes like Milestone Billing, and Intercompany STO. Create and make changes to credit management and pricing workflow. Issues related to revenue account recognition. Resolving issues regarding the creation of contracts, PO, and PR created through BDC. To resolve issues proactively, having SD integration with other modules like FI, CO, PP, QM, MM, MDG. Resolve issues of complete GST process right from the creation of inbound to STO PO, Delivery Invoice, MIGO, MIRO, and reconciliation of accounts. Desired Candidate Profile SAP Certified . Good Communication Skills and Good Team player .

Must-Have** Specialized in design and configuration of SAP Sales and Distribution (SD) module. Rel exp is min 2 yrs in SAP SD with (SAP MM or SAP SM). 1 E2E imple ECC or S4 hana or both. Experience with SAP SD user exits for sales order, delivery, billing. Should have good design/blueprinting/configuration with excellent communication and customer facing skills Good knowledge of SD pricing, Order management, Idocs and Copy Controls Understanding of SD account assignment and revenue recognition processes Knowledge of SAP ABAP with debugging skills Writing of functional specifications for ABAP custom programs for RICEF objects Good-to-Have 1. Ability to debug ABAP 2. Performing SAP configurations in SAP SD area 3. Experience with intercompany postings and pro forma invoices 4. Integration with other SAP modules 5. Experience with SAP BRF+ is preferred

Must-Have** Specialized in design and configuration of SAP Sales and Distribution (SD) module. Rel exp is min 2 yrs in SAP SD with (SAP MM or SAP SM). 1 E2E imple ECC or S4 hana or both. Experience with SAP SD user exits for sales order, delivery, billing. Should have good design/blueprinting/configuration with excellent communication and customer facing skills Good knowledge of SD pricing, Order management, Idocs and Copy Controls Understanding of SD account assignment and revenue recognition processes Knowledge of SAP ABAP with debugging skills Writing of functional specifications for ABAP custom programs for RICEF objects Good-to-Have 1. Ability to debug ABAP 2. Performing SAP configurations in SAP SD area 3. Experience with intercompany postings and pro forma invoices 4. Integration with other SAP modules 5. Experience with SAP BRF+ is preferred

We are seeking an SAP - Sales & Distribution, CHM with an experience of 10 years in SAP SD Functional. The ideal candidate should have very good knowledge of Channel Management, B2B process, IDOC s and Interfaces along with other external systems. Requirements: Strong in Core SD and Channel Management (CHM). Familiarity in IDOC. Understanding of B2B. Proficient in EDI. Expertise in Integrations with other modules. Experience in Consignment process. Sound expertise in Customer invoice and vendor invoice. In-depth knowledge in SAP CRM and ABAP. Work closely with Technical and Business teams to design and implement secure and scalable solutions as per the requirements. #LI-DN1 #LI-Onsite

Must have good experience delivering Landscape Design/ Public Realm projects in the private or public sectors. International experience of the UK, Middle East or APAC regions will be considered an added advantage. Candidate must have the ability to work on CD, SD, DD, TD and IFC stages. Must be proficient in AutoCAD, Revit. Advanced experience of BIM related software in Landscape Design/ Infrastructure works will be considered an added advantage. Added advantage if possesses skills in Adobe Creative Suite (photoshop, InDesign and Illustrator), MS Office, SketchUp, and rendering softwares like Lumion/ Enscape/ Twinmotion. Qualifications 2-5 Years of experience on Landscape Projects. Bachelors degree holders in Diploma- Architecturewill be considered, if they can showcase relevant experience in Landscape Design project stages including design, documentation and site implementation. Excellent Communication skills in written and spoken English. Capable of working on own initiative or as part of a larger multidisciplinary team. Additional Information At AECOM, our Freedom to Grow philosophy supports flexibility and balance to help our people thrive. As part of this approach, we ask all hybrid employees to work from an AECOM office at least three days per week. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career youve always envisioned. Here, youll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it.

As a managing consultant, you will serve as a client-facing practitioner working collaboratively with clients to deliver high-quality solutions and be a trusted business advisor with deep understanding of SAP Accelerate delivery methodology or equivalent and associated work products. You will lead design workshops, support business development activities and mentor and coach team members to develop their skills and knowledge. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries. Your primary responsibilities include: Strategic SAP Solution LeadershipLeading the technical design, development, and implementation of SAP solutions for simplicity, amplification, and maintainability that meet client needs. Team Delivery leadershipLead and manage high performing team of SAP consultants to deliver work products on time, budget, and quality. Comprehensive Solution DeliveryInvolvement in strategy development and solution implementation, leveraging your functional expertise of SAP with clients and team members and working with the latest technologies Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 17+ Years Industry experience of performing necessary SAP configurations, writing detail specifications for development of custom programs, testing, co-ordination of transports to production and post go-live support. Strong hands-on experience of core S/4 HANA Sales and Service processes and functionalities. e.g. Business Partner, Sales Quote/Order processing, Sales Monitoring and Analytics; Claims, Returns and Refunds Management; Contract and Subscriptions; Delivery Processing, Invoice processing, Pricing, aATP, Settlement Management Architecture/Design/Detailing of Processes, designing and supporting integration with other SAP and non-SAP systems, e.g. GTS, BW, WMS, TM, EDI, Vertex etc Experience of minimum 2 end to end SAP S/4 HANA Sales & Service Implementation and core S/4 HANA Sales and Service processes and functionalities.’’ Led testing, data conversion, cutover and post go live, hypercare and Knowledge of business functions like Intercompany Sales, Third Party Sales, Consignments, Service and Maintenance, Advanced Variant configuration, International Trade etc Deep understanding of Business Process integration of SAP Sales and Service with other modules e.g. FI, MM, PP, PS, CO etc Preferred technical and professional experience Knowledge of Fiori Apps from SAP Order to Cash perspective, SAP's implementation methodologies. Should be able to create functional specifications to bridge any gap in the solution design using custom development. For example, enhancements, Interfaces, Reports, data Conversion and Forms. Hands-on experience of designing and supporting integration with other SAP and non-SAP systems, e.g. GTS, BW, WMS, TM, EDI, Vertex etc

Role & responsibilities We are looking for a skilled and proactive SAP Support Consultant with working knowledge of PP, FICO, MM, and SD modules to provide onsite support for our clients SAP S/4HANA landscape. The consultant will be responsible for handling user queries, incident resolution, minor enhancements, and ensuring continuity of business operations in a live SAP S/4HANA environment Key Responsibilities: Functional Module Support: Provide basic support and escalation triage for: PP module. MM: Material master integration, inventory management, procurement cycle issues SD: Sales order demand integration, delivery blocking issues FICO: Costing and settlement issues, GR/IR discrepancies, account assignment errors Identify integration issues and work with respective module experts for resolution. 3. Incident & Service Request Management: Handle incident tickets, service requests, and change requests within defined SLAs. Document issues, resolutions, and system behaviour using the clients ticketing system (e.g., ServiceNow, Remedy). Assist with root cause analysis and proactively recommend fixes to avoid future issues. 4. User Training & Stakeholder Support: Act as the first line of support for business users in Production, Planning, Inventory, Sales, and Finance departments. Conduct short training and knowledge transfer sessions for end users when required. 5. Minor Enhancements & Testing: Assist with testing in QAS environment and validation of transports to Production. Support data corrections and mass processing tools like LSMW, LTMC (where relevant). 6. System Monitoring & Housekeeping: Monitor scheduled jobs and logs for MRP, Order Settlement, and Backflush jobs. Support period-end activities for Production and Inventory Management. Required Skills & Qualifications: Good exposure to PP,FICO, MM, and SD modules and knowledge of integration touchpoints. Experience in incident management , change requests , and user support . Ability to work independently at the client site and interact with business users and IT teams effectively. Strong problem-solving and communication skills. Soft Skills: Proactive and self-driven attitude Strong analytical and troubleshooting ability Excellent communication and documentation skills Ability to work under pressure and manage multiple priorities Preferred candidate profile

•3–7 years of hands-on experience in SAP PO/PI integration design and support •Proficiency with ESR, ID, SLD, NWDS, and UDFs. •Exposure to integration with ECC modules such as MM, SD, PP, and QM

We are looking for a skilled Senior Associate to join our Infrastructure Network team in Bengaluru. The ideal candidate will have 4 to 6 years of experience and a strong background in IT-related fields, with expertise in network infrastructure technologies such as Cisco, Meraki, and Palo Alto. Roles and Responsibility Design network infrastructure solutions emphasizing manufacturer standards and best practices. Remotely manage the installation of network infrastructure equipment including switches, routers, wireless, and security appliances at client sites. Troubleshoot, resolve, and communicate networking issues to other employees and management. Maintain current knowledge of security and networking best practices to offer optimal solutions and protection to company systems. Identify and escalate cross-selling opportunities. Create and maintain network diagrams and other supporting documentation. Job Requirements A degree or certification in an IT-related field is required. Minimum 4 to 6 years of experience with related network infrastructure technologies such as Cisco, Meraki, and Palo Alto. Strong knowledge of Layer 2 technologies and dynamic routing protocols is essential. Experience with Cisco onitor and CCNP certification is preferred. LogicMMeraki Wireless LAN and SD-WAN experience are highly desirable. IT consulting experience with mid-market clients is a plus. Strong customer service orientation and problem-solving skills are necessary. Ability to multitask and manage various projects simultaneously.

• SAP ABAP programming exp in ECC and/or S/4HANA. •Expertise in ABAP Objects, Enhancement Frameworks, Function Modules, IDocs, and SmartForms. •Exp working with modules relevant to chemical manufacturing and process industries (PP-PI,MM,SD,QM).

• 3–7 yrs of exp SAP ABAP programming exp. • Exp in ABAP Workbench, Reports, BAPIs, BADIs, SmartForms/Adobe Forms, and ALV. • Exp with IDocs, BDC, and Data Dictionary. • Exp to SAP modules relevant to chemical manufacturing such as PP-PI, MM, and SD.

• 3–7 years of SAP project delivery experience in a chemical manufacturing or process industry context. • Exposure to SAP PP-PI or MM in a plant-based environment. • Exp coordinating small to mid-sized SAP projects or workstreams.

• 7+ years of experience delivering SAP projects in chemical manufacturing or process industries. • Hands-on knowledge of SAP PP-PI (Production Planning – Process Industries), MM, SD, FICO, and integration with quality and maintenance modules.

Your day in the role will include... Assists clients in the selection, implementation, and support of Data Services for SAP. Lead multiple sized projects as team member or lead to implement new functionalities and improve existing functionalities including articulating, analyzing requirements and translating them into effective solutions Prepare and conduct Unit Testing and User Acceptance Testing You will come with... Knowledge and experience in implementation planning, fit analysis, configuration, testing, rollout and post-implementation support. Experience in working with teams to prioritize work and drive system solutions by clearly articulating business needs Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Overall 7-12 years of relevant experience in SAP BODS/BOIS/SDI/SDQ and 3+ Years of SAP functional experience specializing in design and configuration of SAP BODS/HANA SDI modules. At least 3 years of hands-on experience in Syniti ADM, apart from other Data Migration exposure. Syniti ADM Consultant, primarily have Data migration experience from Different Legacy Systems to SAP or Non SAP systems. Data Migration experience from SAP ECC or Non SAP to SAP S4 HANA or other SAP Target Systems. Should be able to prepare mapping sheet combining his/her Functional and technical expertise. Preferred technical and professional experience Having working or strong Knowledge of SAP DATA HUB. Experience/Strong knowledge of HANA SDI (Smart data Integration) to use this as an ETL and should be able to develop flow graphs to Validate/Transform data. Consultant should Develop Workflows, Data flows based on the specifications using various stages in BODS

As a managing consultant, you will serve as a client-facing practitioner working collaboratively with clients to deliver high-quality solutions and be a trusted business advisor with deep understanding of SAP Accelerate delivery methodology or equivalent and associated work products. You will lead design workshops, support business development activities and mentor and coach team members to develop their skills and knowledge. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries. Your primary responsibilities include: Strategic SAP Solution Leadership Leading the technical design, development, and implementation of SAP solutions for simplicity, amplification, and maintainability that meet client needs. Team Delivery leadership Lead and manage high performing team of SAP consultants to deliver work products on time, budget, and quality. Comprehensive Solution Delivery: Involvement in strategy development and solution implementation, leveraging your functional expertise of SAP with clients and team members and working with the latest technologies Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Overall, 5 - 12 years of relevant experience in SAP BODS/BOIS/SDI/SDQ and 3+ Years of SAP functional experience specializing in design and configuration of SAP BODS/HANA SDI modules. Experience in gathering business requirements and should be able to create requirement specifications based on Architecture/Design/Detailing of Processes. ‘Should be able to prepare mapping sheet combining his/her Functional and technical expertise. All BODS Consultant should primarily have Data migration experience from Different Legacy Systems to SAP or Non-SAP systems. Data Migration experience from SAP ECC to S/4HANA using Migration Cockpit or any other methods. In addition to Data Migration experience, Consultant should have experience or Strong knowledge on BOIS (BO Information Steward) for data Profiling or Data Governance Preferred technical and professional experience Having BODS Admin experience/Knowledge. Having working or strong Knowledge of SAP DATA HUB. Experience/Strong knowledge of HANA SDI (Smart data Integration) to use this as an ETL and should be able to develop flow graphs to Validate/Transform data. Consultant should Develop Workflows, Data flows based on the specifications using various stages in BODS

As a senior SAP Consultant, you will serve as a client-facing practitioner working collaboratively with clients to deliver high-quality solutions and be a trusted business advisor with deep understanding of SAP Accelerate delivery methodology or equivalent and associated work products. You will work on projects that assist clients in integrating strategy, process, technology, and information to enhance effectiveness, reduce costs, and improve profit and shareholder value. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries. Your primary responsibilities include Strategic SAP Solution FocusWorking across technical design, development, and implementation of SAP solutions for simplicity, amplification, and maintainability that meet client needs. Comprehensive Solution DeliveryInvolvement in strategy development and solution implementation, leveraging your knowledge of SAP and working with the latest technologies Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Overall 5 - 12 years of relevant experience in SAP BODS/BOIS/SDI/SDQ and 3+ Years of SAP functional experience specializing in design and configuration of SAP BODS/HANA SDI modules. Experience in gathering business requirements and Should be able to create requirement specifications based on Architecture/Design/Detailing of Processes. Should be able to prepare mapping sheet combining his/her Functional and technical expertise. All BODS Consultant should primarily have Data migration experience from Different Legacy Systems to SAP or Non SAP systems. Data Migration experience from SAP ECC to S/4HANA using Migration Cockpit or any other methods. In addition to Data Migration experience, Consultant should have experience or Strong knowledge on BOIS( BO Information Steward) for data Profiling or Data Governance Preferred technical and professional experience Having BODS Admin experience/Knowledge. Having working or strong Knowledge of SAP DATA HUB. Experience/Strong knowledge of HANA SDI (Smart data Integration) to use this as an ETL and should be able to develop flow graphs to Validate/Transform data. Consultant should Develop Workflows, Data flows based on the specifications using various stages in BODS

Primary Skills SAP EWM Configuration and Customization Deep understanding of EWM functionalities including inbound/outbound processes, warehouse structure setup, storage types, bins, and activity areas. Skilled in configuring putaway, picking, packing, and staging strategies. Integration with SAP ERP and Other Modules Expertise in integrating EWM with SAP ECC or S/4HANA, especially with MM, SD, and TM modules. Knowledge of CIF (Core Interface), IDocs, and qRFCs for seamless data exchange. Warehouse Process Design and Optimization Ability to analyze and design warehouse processes tailored to business needs. Experience in implementing process improvements for inventory accuracy, space utilization, and operational efficiency. RF Framework and Mobile Data Entry Proficiency in configuring and customizing RF (Radio Frequency) screens and mobile data entry processes to support warehouse operations. Inbound and Outbound Logistics Execution Hands-on experience in managing goods receipt, putaway, picking, packing, and shipping processes. Familiarity with cross-docking, wave management, and transportation units. Physical Inventory and Stock Management Strong command over physical inventory procedures, cycle counting, and stock adjustments. Ability to troubleshoot discrepancies and ensure inventory accuracy. EWM Master Data Management Knowledge of warehouse-relevant master data such as packaging specifications, handling units, warehouse product master, and resource management. Secondary Skills Basic understanding of SAP Yard Logistics and Transportation Management Familiarity with Material Flow Systems (MFS) and automation integration Exposure to SAP Fiori apps for EWM Experience with Agile/Scrum project methodologies Knowledge of warehouse safety and compliance standards Soft skillsanalytical thinking, communication, and cross-functional collaboration

Primary Skills Oversee the configuration and implementation of SAP QM, ensuring seamless integration with SAP modules such as MM (Materials Management), SD (Sales and Distribution), and PP (Production Planning). Design, implement, and optimize quality management processes, including quality planning, inspection, and control, ensuring compliance with industry standards and regulations. Provide support during testing, training, and go-live phases of SAP QM implementations, including troubleshooting and issue resolution. Continuously optimize the SAP QM system to ensure it aligns with evolving business needs, regulatory requirements, and organizational goals. Collaborate with business users and cross-functional teams to gather requirements and configure SAP QM to meet business needs. Maintain detailed documentation for SAP QM configurations, processes, customizations, and generate relevant quality performance reports for management. Secondary Skills Conduct user training and knowledge transfer to ensure smooth system adoption. Develop custom reports, enhancements, and workflows as required. Assist in project management tasks related to SAP QM implementation, including timelines and resource allocation. Participate in quality audits to ensure compliance with quality standards. Stay current with SAP developments, recommending system improvements for enhanced functionality.

Hiring Now: SAP Consultants FICO | ABAP | SD | MM | PP (S/4HANA Experience Preferred) Location: Bangalore | Type: Full-Time | Experience: 4+ years We are expanding our SAP Practice and looking for talented professionals across the following modules: SAP FICO SAP ABAP (on HANA) SAP SD SAP MM SAP PP Key Requirements (across all roles): SAP experience split across Consulting, In-house IT, or End-user environments Experience in SAP ECC and S/4HANA implementations, rollouts, and support Understanding of S/4HANA version (Cloud/On-premise, RISE with SAP methodology) Functional and/or technical knowledge of SAP BTP is a plus Involvement in project phases: Blueprinting, Configuration, Realization, Go-live, Post-Go-live Hands-on with Configuration, Testing, Master Data, and Pre-Go-live readiness Experience with Custom Development / RICEFW objects Exposure to domestic or international client environments Client-facing or PMO involvement is highly desirable Role Highlights: SAP FICO Consultant Expertise in GL, AP, AR, Asset Accounting, CO modules, CO-PA Integration with SD, MM, and third-party tools Experience in financial consolidation, period-end closing, and reporting SAP ABAP Consultant Deep ABAP on HANA skills, including CDS Views, AMDP, ODATA, BAPI, IDoc, Fiori integration Development and troubleshooting of RICEFW objects Workflow, ATC, WebDynpro, and middleware exposure (PI/PO/CPI preferred) SAP SD Consultant S/4HANA experience in Sales, Deliveries, Billing, Pricing, Credit/Rebates Strong understanding of customer-facing business processes Experience in pre-sales, solution design, and workshops SAP MM/PP Consultants End-to-end implementation in procurement and production planning Hands-on with inventory, batch management, MRP, subcontracting Cross-module integration and configuration experience Qualifications: Full-time education in BE/BTech/MBA/MCA/CA/ICWA preferred SAP Certification in relevant module is an advantage If you are interested in this opportunity, or know someone who might be a good fit, please share your updated resume with us via WhatsApp at +91 9844937220. Kindly include the following details: Year of Qualification: Years of Experience: Current CTC: Expected CTC: Notice Period: Current Location:

Job Summary: Sunstream Global is seeking a passionate, young, and dedicated SAP MM/S4HANA P2P Functional Consultant to join our dynamic team. You will leverage your expertise to drive successful SAP implementations and rollouts for our clients. Your deep technical and functional understanding of SAP, combined with your versatile business process know-how, will be crucial in designing and implementing innovative solutions on the SAP S4 HANA on-premise platform. Responsibilities: * Participate in full lifecycle SAP implementations and rollouts, focusing on MM (Materials Management) and P2P (Procure-to-Pay) processes. * Design and implement innovative solutions to meet client objectives on the SAP S4 HANA on-premise platform. * Configure and customize SAP MM modules, including Purchasing, Vendor Evaluation, and Invoice Verification. * Utilize "Business Functions" activities to optimize business processes. * Collaborate with cross-functional teams to ensure seamless integration of SAP MM with other modules. * Contribute to release management, transport management, and IDP (Integration Delivery Platform) activities. * Manage integration using Gateway and RFC connections. * Provide mentoring and guidance to junior team members. * Maintain up-to-date knowledge of SAP best practices and emerging technologies. Skills and Experience: * 5+ years of work experience in SAP MM/S4HANA implementation and rollout projects. * Excellent technical and functional understanding of SAP MM and S4HANA P2P processes. * Experience with SAP S4 HANA on-premise platform is essential. * Broad Logistics functional knowledge, including integration with PM (Plant Maintenance), Service Management, and Work Order lifecycle management. * Completion of a minimum of two (2) verifiable SAP implementations. * Familiarity with Release Management, Transports, and IDP, and integration using Gateway and RFC connections. * Good communication skills and mentoring traits. * Must be based in Bangalore and initially able to work full-time from our office. * Formal educational qualifications are NOT mandatory. Preferred Candidates: * Multiple, verifiable SAP certifications. * SAP Alumni from SAP Labs Whitefield. - Independent Consultants are welcome to be in contract engagement

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: SD - Remote Desktop Support.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: SD - Remote Desktop Support.

Mandatory Skills: SAP SD - Sales and Distribution. Experience8-10 Years.

Mandatory Skills: SAP SD - Sales and Distribution. Experience5-8 Years.

Mandatory Skills: SAP WM - Warehouse Management. Experience5-8 Years.