Senior Cloud Support Engineer - SQL (Night Shift - 10 PM to 7 AM IST) Snowflake

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a Senior Cloud Support Engineer at Snowflake, you will have the opportunity to work with a dynamic and expanding Support team. Your role will involve leveraging your technical expertise across various operating systems, database technologies, big data, data integration, connectors, and networking to address a wide range of issues related to data. Snowflake Support is dedicated to providing high-quality solutions to facilitate data-driven business insights and outcomes. As part of the team, you will collaborate with customers to understand their needs, offer technical guidance, and champion their feedback for product enhancements. Key to Snowflake's approach are its core values of customer-centricity, integrity, initiative, and accountability. These values underpin the team's commitment to delivering exceptional Support and fostering meaningful customer relationships. In this role, you will play a crucial part in driving customer satisfaction by sharing your expertise on the Snowflake Data Warehouse. You will serve as the primary point of contact for customers, offering guidance on product usage and advocating for their feedback to drive product enhancements. Moreover, you will contribute to team knowledge and participate in strategic initiatives to enhance organizational processes. Furthermore, you will have the opportunity to work closely with Snowflake Priority Support customers, gaining insights into their use cases and ensuring the optimal performance of their Snowflake implementation. Your responsibilities will include providing top-notch service, enabling customers to maximize the benefits of the Snowflake platform. To be successful in this role, you should ideally have experience in a 24x7 technical support environment, managing case escalations, incident resolution, and database release management. Additionally, you should be comfortable working in partnership with engineering teams to address customer requests and contribute to Support initiatives. As a Senior Cloud Support Engineer at Snowflake, you will be expected to drive technical solutions, adhere to SLAs, demonstrate problem-solving skills, and utilize various tools to investigate issues. Your responsibilities will also include documenting solutions, reporting bugs and feature requests, and collaborating with engineering teams to prioritize and resolve issues. The ideal candidate will hold a Bachelor's or Master's degree in Computer Science or a related discipline, possess at least 5 years of experience in a technical support role, and have a solid understanding of major RDBMS systems. Proficiency in SQL, query optimization, performance tuning, and system metrics interpretation are essential for this role. Furthermore, having knowledge of distributed computing principles, scripting experience, database migration expertise, and proficiency in cloud cost management tools are considered advantageous. Candidates should be willing to participate in pager duty rotations, work night shifts, and adapt to schedule changes as needed to support business requirements. Snowflake is a rapidly growing company, and as part of the team, you will have the opportunity to contribute to our success and shape the future of data analytics. If you are passionate about technology, customer success, and innovation, we invite you to join us on this exciting journey. For detailed information regarding salary and benefits for positions in the United States, please refer to the job posting on the Snowflake Careers Site at careers.snowflake.com.,

Posted 21 hours ago

Apply

Cloud Support Engineer Snowflake

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a Senior Cloud Support Engineer at Snowflake, you will be a key member of the expanding Support team, dedicated to providing high-quality resolutions to help deliver data-driven business insights and results. You will have the opportunity to work with a wide variety of operating systems, database technologies, big data, data integration, connectors, and networking to solve complex issues. Snowflake's core values of putting customers first, acting with integrity, owning initiative and accountability, and getting it done are reflected in everything we do. Your role will involve delighting customers with your passion and knowledge of Snowflake Data Warehouse, providing technical guidance, and expert advice on effective and optimal use of Snowflake. You will also be the voice of the customer, providing product feedback and improvements to Snowflake's product and engineering teams. Additionally, you will play a crucial role in building knowledge within the team and contributing to strategic initiatives for organizational and process improvements. As a Senior Cloud Support Engineer, you will drive technical solutions to complex problems, adhere to response and resolution SLAs, and demonstrate good problem-solving skills. You will utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues, document known solutions, and report bugs and feature requests. Partnering with engineering teams, you will prioritize and resolve customer requests, participate in a variety of Support initiatives, and provide support coverage during holidays and weekends based on business needs. The ideal candidate for this role will have a Bachelor's or Master's degree in Computer Science or equivalent discipline, along with 5+ years of experience in a Technical Support environment or a similar technical function in a customer-facing role. Solid knowledge of at least one major RDBMS, in-depth understanding of SQL data types, aggregations, and advanced functions, as well as proficiency in database patch and release management are essential. Additionally, familiarity with distributed computing principles and frameworks, scripting/coding experience, database migration and ETL experience, and the ability to monitor and optimize cloud spending using cost management tools are considered nice-to-haves. Special requirements for this role include participation in pager duty rotations during nights, weekends, and holidays, as well as the ability to work the 4th/night shift starting from 10 pm IST. Applicants should be flexible with schedule changes to meet business needs. Snowflake is a rapidly growing company, and we are looking for individuals who share our values, challenge ordinary thinking, and drive innovation while building a future for themselves and Snowflake. Join us in making an impact and accelerating our growth.,

Posted 3 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.