Role & responsibilities: As a ServiceNow Senior Developer, you will hold a pivotal role within our organization, leading the design, development, and implementation of solutions on the ServiceNow platform. You will collaborate closely with cross-functional teams and stakeholders to understand requirements, drive technical innovation, and ensure the effective delivery of IT service management (ITSM) solutions. This position demands expertise in ServiceNow, a strong commitment to excellence, and a drive to optimize business processes. Responsibilities: Solution Design: Lead the design and architecture of ServiceNow applications, ensuring alignment with organizational requirements and best practices. Development: Take charge of developing complex ServiceNow solutions, including applications, modules, and workflows, to automate and optimize business processes. Customization: Customize ServiceNow forms, fields, lists, UI components, and user experiences to meet specific business needs. Scripting Mastery: Demonstrate mastery in scripting, including writing server-side and client-side scripts (JavaScript), such as Business Rules, Script Includes, and UI Actions. Workflow Excellence: Develop and optimize workflows, business rules, and automation scripts to streamline IT and business processes. Integration Leadership: Lead integration efforts with third-party systems and applications, overseeing data consistency and smooth data exchange. Service Catalog Innovation: Drive enhancements to the service catalog, encompassing catalog items, variables, and order guides, and collaborate with stakeholders to expand service offerings. Incident and Problem Management: Manage and enhance incident and problem management processes, including incident categorization, prioritization, and timely resolution. Quality Assurance: Ensure the quality and reliability of ServiceNow solutions through thorough unit testing, system testing, and debugging. Documentation Leadership: Lead efforts in documenting technical solutions, system design documents, process flows, and best practices for the benefit of the team and the organization. Continual Service Improvement: Participates in Continual Service Improvement activities, as required by customer demands. Collaboration Excellence: Collaborate closely with diverse teams, including administrators, business analysts, and IT stakeholders, to implement solutions and drive improvements. Candidate requirements: 5+ years of demonstrated experience as a ServiceNow Developer ServiceNow Certified System Administrator certification is highly desirable. ServiceNow Certified Application Developer certification is highly desirable. Basic understanding of IT service management (ITSM) processes. Proficiency in JavaScript, HTML, CSS, Angular JS and other web technologies. Expertise in ServiceNow scripting, including Business Rules, Script Includes, client scripts, workflows, and Flow-Designers. Expertise in Service Catalog development and catalog integration with other systems. Hands-on experience with ServiceNow UI builder, Virtual Agent & AI tools. Experience in implementing integration with multiple third-party tools. Strong problem-solving and analytical skills. Effective communication and teamwork abilities. Eagerness to learn and adapt to new ServiceNow features and best practices
