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.Net Application Support Analyst Capgemini

4.0 - 8.0 years

0 Lacs

karnataka

On-site

As a software engineer at Capgemini, you will be responsible for dealing with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams. You will engage in ITIL, Incident Management, SLA, Problem Management, and Release Management processes on day-to-day operations. Your role will involve planning and executing proactive non-ticket tasks such as automation or tool implementations. Additionally, you will perform health checks twice a day and create, update, and amend relevant production support documentation. It is expected that you use firm standard support tools and processes and provide weekend support ...

Posted 3 months ago

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