12.0 - 16.0 years

0 Lacs

pune, maharashtra

On-site

As a Software Architect at Avaya, you will play a crucial role in leading the design and development of modern, scalable, and high-performing contact center digital channels. Your expertise in backend architecture, digital transformation, messaging, social media integrations, email, and chatbots will be instrumental in driving architectural decisions and best practices. Here is a breakdown of what you can expect in this role: **Role Overview:** - Architect and Design: Define and implement the architecture for integrating messaging, social media, and email channels into an advanced contact center solution, focusing on intuitive UX design, scalability, maintainability, and performance. - Techn...

Posted 1 month ago

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IT Service Desk Analyst I Arrow Electronics India Private Limited

3.0 - 5.0 years

0 Lacs

pune, maharashtra, india

Remote

Job Description: IT ServiceDesk Analyst What you'll be doing: Service Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues. A service desk analyst spends the majority of the day performing remote support. This can take a number of forms: Over-the-phone support Screen sharing or remote control Live chat support Email support What we are looking For Has minimum 3 years of experience in a global service delivery tea...

Posted 3 months ago

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IT Service Desk Analyst I Arrow Electronics India Private Limited

1.0 - 3.0 years

0 Lacs

bengaluru, karnataka, india

Remote

Job Description: Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed. What You'll Be Doing A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues. A help desk analyst spends most of the day performing remote support. This can take several forms: . Over-the-phone support . Screen sharing or remote control . Live chat support . Email support What We Are Looking For . Typically requires a 4 year degree and 1-2 years of experience or a 2 year degree and equivalent rela...

Posted 3 months ago

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