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3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: SAP HANA Cloud Integration. Experience: 3-5 Years.
Posted 1 week ago
2.0 - 4.0 years
4 - 6 Lacs
Hyderabad
Work from Office
The Digital :SAP HANA Cloud Integration (HCI), Digital :SAP BASIS - HANA role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :SAP HANA Cloud Integration (HCI), Digital :SAP BASIS - HANA domain.
Posted 2 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
Bengaluru
Work from Office
The Digital :SAP HANA Cloud Integration (HCI), Digital :SAP BASIS - HANA role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :SAP HANA Cloud Integration (HCI), Digital :SAP BASIS - HANA domain.
Posted 2 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
Hyderabad
Work from Office
The Digital :SAP HANA Cloud Integration (HCI), Digital :SAP BASIS - HANA role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :SAP HANA Cloud Integration (HCI), Digital :SAP BASIS - HANA domain.
Posted 2 weeks ago
3 - 6 years
10 - 15 Lacs
Bengaluru
Work from Office
Job TitleSenior Engineer (Automation Framework development) LocationBengaluru Work EmploymentFull time DepartmentWireless DomainSoftware Reporting toManager About Us Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas has an extensive portfolio of leading-edge telecom products for building end-to-end telecom networks based on the latest technologies and global standards with IPR ownership. We are a part of the Tata Group, with Panatone Finvest Ltd. (a subsidiary of Tata Sons Pvt. Ltd.) being the majority shareholder. Tejas has a rich portfolio of patents and has shipped more than 900,000 systems across the globe with an uptime of 99.999%. Our product portfolio encompasses wireless technologies (4G/5G based on 3GPP and O-RAN standards), fiber broadband (GPON/XGS-PON), carrier-grade optical transmission (DWDM/OTN), packet switching and routing (Ethernet, PTN, IP/MPLS) and Direct-to-Mobile and Satellite-IoT communication platforms. Our unified network management suite simplifies network deployments and service implementation across all our products with advanced capabilities for predictive fault detection and resolution. As an R&D-driven company, we recognize that human intelligence is a core asset that drives the organization’s long-term success. Over 60% of our employees are in R&D, we are reshaping telecom networks, one innovation at a time. Why join Tejas: We are on a journey to connect the world with some of the most innovative products and solutions in the wireless and wireline optical networking domains. Would you like to be part of this journey and do something truly meaningful? Challenge yourself by working in Tejas’ fast-paced, autonomous learning environment and see your output and contributions become a part of live products worldwide. At Tejas, you will have the unique opportunity to work with cutting-edge technologies, alongside some of the industry’s brightest minds. From 5G to DWDM/ OTN, Switching and Routing, we work on technologies and solutions that create a connected society. Our solutions power over 500 networks across 75+ countries worldwide, and we’re constantly pushing boundaries to achieve more. If you thrive on taking ownership, have a passion for learning and enjoy challenging the status quo, we want to hear from you! About the Team Our Team is Modern eNodeB (4G LTE Radio) or gNodeB (5G NR Radio) are key elements of mobile Telecom network. These radios are realized in different ways Standalone Radio , BBU (Base Band Unit) and RRH (Remote Radio Head), O-RAN CU (Central Unit) DU (Distributed Unit) and RU (Radio Unit). In deployments RU/RRH are deployed on top of the tower and BBU/CU-DU at bottom. The RU/RRH key functionality is to convert base band signals to RF and also amplify signal to higher power. Tejas Networks has invested in Wireless product development since 2012 with a vision to create globally deployable telecom RAN solutions. Several of the key components developed by the Wireless R&D team have been installed and commissioned across three continents. We are an active partner for 5G in the Indian Ecosystem and have significantly contributed to India’s standardization efforts in 3GPP, through TSDSI. The wireless team has over 100 patents. As part of the wireless team, you will work on developing products for next generation wireless systems. What you work: Responsible for design and development of Test Automation Tools for ORAN Compliant 5G/4G Radio Units. Must have ability to think outside the box, creating innovative solution for complex telecom radio management solutions. Working in building Test Automation Frameworks for variety of wireless products that are telecom grade developed, manufactured, and supplied to international customers by the company. Design and development of Backend application / Library & Scrips for instruments ( Keysight ORAN Studio, VIAVI DU Emulator, VSA, VSG, VNA etc) that are used for testing ORAN Compliant 5G Radio Unit & Distributed Unit. Build value added / differentiated Instrumentation Logic and Application for 5G Test cases. Design and build the Customized Test Automation Framework backend end solution. Lead team of 2-3 Members, build & nurture the test automation domain capabilities Mandatory Skill : Expertise in object-oriented programming and design patterns . Hands on experience in SCPI Commands based test scripts and instrumentation control/automation. A very good understanding of code versioning tools, such as {{Git / Mercurial / SVN}} Knowledge on ORAN Management Plane, CUS Plane. Good knowledge in RESTAPI, Northbound and Southbound interface definitions. Should have done documentation of design including Architecture, High Level Design, Low Level Design, Wireframe definition. Familiarity with Instrument testing frameworks (e.g Robo Framework), Proven experience in measuring and reporting. Desired Skills: Working knowledge in KeySight, VIAVI, TEKTRONICS, ANRITSU etc. Have experience using bug tracking applications such as JIRA Knowledge on wireless system (e.g. Base Station, CPE) and RF Knowledge on Telcom deployments and operations. Understanding of TCP/IP protocol, SNMP/MIB, ORAN-IETF NETCONF/YANG models, ORAN Interface. Preferred Qualifications Experience: 3-6 years’ experience in Automation framework Development with ORAN 5G. Education: B.E / BCA / M.S / M.Tech in Electronics Communication OR Instrumentation engineering discipline or equivalent Diversity and Inclusion Statement : Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all inclusive environment for all employees. We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status. Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.
Posted 1 month ago
7 - 12 years
13 - 23 Lacs
Kolkata, Pune, Bengaluru
Hybrid
We have a drive on coming Saturday(26th Apr25) @ Bangalore, Pune and Kolkata location. Roles and Responsibilities Design, develop, and implement SAP Cloud Platform Integration (CPI) solutions to integrate various systems and applications. Collaborate with cross-functional teams to identify business requirements and design scalable integration architectures. Develop data services using SAP Data Services such as BTP, DCP, IDP, OData, REST, SOAP, XML etc. to enable seamless data exchange between systems. Implement SCPI (SAP Cloud Platform Integration) projects from end-to-end including configuration, testing, deployment and maintenance. Provide technical guidance on best practices for integrating complex enterprise-wide integrations.
Posted 1 month ago
2 - 5 years
11 - 15 Lacs
Bengaluru
Work from Office
Your tasks Develop, implement and execute test plans and test cases to assess WLAN measurement functionality, performance and reliability Conduct manual and automated tests to validate WLAN measurement features Perform regression testing to ensure that new changes or updates do not adversely affect legacy functionality Identify, reproduce, isolate, debug and document defects or issues found during testing, and work closely with development teams to resolve them Collaborate with cross-functional teams to understand product requirements and define acceptance test cases according to the defined uses cases, provide input on design and implementation considerations Utilize testing tools and equipment to simulate real-world network scenarios and assess performance under different conditions Analyze test results and provide detailed reports to stakeholders, including recommendations for optimization and improvement Stay updated on industry trends, best practices, and emerging technologies related to WLAN testing and network management Propose and implement improvements and changes related to your area of responsibility Your Qualifications Bachelor's degree in computer science, Information Technology, Electrical Engineering, or a related field Proven experience in testing, preferably related to WLAN Strong understanding of wireless networking technologies, including WLAN (WiFi) standards (802 11a/b/g/n/ac/ax/be), RF fundamentals, and WLAN measurements Familiarity with WLAN measurement test equipment such as signal generators, protocol analyzers, spectrum analyzers Proven Experience with Pytest and SCPI Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues Effective communication skills, with the ability to collaborate with geographically dispersed, cross-functional teams and communicate technical concepts to non-technical stakeholders Detail-oriented approach with a commitment to produce high-quality work and deliver accurate test results Openness and drive for innovation Interested We are looking forward to receiving your application! Ideally, you should apply online with the reference number If you have any questions, please feel free to contact your recruiting contact via LinkedIn or XING Equal opportunities are important to us We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity reference number Recruiting Contact Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions Test & Measurement, Technology Systems and Networks & Cybersecurity For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty Rohde & Schwarz is a leading supplier of solutions in the fields of Test and Measurement, Broadcasting, Radio monitoring and Radiolocation as well as Mission-critical Radio communications For more than 80 years, company has been developing, producing and marketing a wide range of electronic products Headquarters in Munich with subsidiaries and representatives active in over 70 countries around the world, Rohde & Schwarz has achieved its global presence greatly In India the company is present as Rohde & Schwarz India Pvt Ltd (RSINDIA) which is 100% owned subsidiary of Rohde & Schwarz GmbH KG & Co, Germany, whose head office is located in New Delhi and branch offices in Bangalore, Hyderabad, Mumbai and Field presence at Ahmedabad, Chennai and Pune With more than 10 channel partners situated at key industrial locations we serve across the country Our emphasis is to provide outstanding sales, service and support to our customers The company has invested sustainably to increase the local support capability as well as to provide a fully automated Calibration facility for most of the products sold Rohde & Schwarz India has ISO 9001 2015 certified Quality Management Systems and ISO 17025 NABL Accreditation The company continuously invests in training its service and sales personnel regularly to maintain a high level of technical competence in preand post-sales support and outstanding quality in services viz Repairs, Calibration, Product support & Project management Rohde & Schwarz India is a financially stable company rated by CRSIL as SME 1 for more than 5 years now This rating is the highest in its category Rohde & Schwarz India is committed to 100% customer satisfaction through innovative product offerings and outstanding support and services Our comprehensive and continuously growing range of services are designed to provide customers with the highest level of quality and value throughout the life cycle of our products
Posted 3 months ago
5 - 7 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Successfactors Integrations Technical Good to have skills : SAP SuccessFactors Employee Central Minimum 5 year(s) of experience is required Educational Qualification : 15 years of full time education Summary :As an Application Developer for Packaged Application Development, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working with SAP SuccessFactors Integrations Technical and SAP SuccessFactors Employee Central to develop and integrate solutions for our clients. Roles & Responsibilities: Design, build, and configure applications to meet business process and application requirements using SAP SuccessFactors Integrations Technical and SAP SuccessFactors Employee Central. Collaborate with cross-functional teams to develop and integrate solutions for our clients. Provide technical expertise and guidance to team members and stakeholders. Ensure the quality and integrity of the applications through testing and debugging. Professional & Technical Skills: Must To Have Skills:Strong technical knowledge of SAP SuccessFactors Integrations Technical. Must To Have Skills:Experience in designing and implementing SAP SuccessFactors Employee Central integrations.-Must have SCPI experience, ideally with experience of integrating between Success Factors and Deel payroll/payroll systems (ADP etc)-Good to have:Success Factors Employee Central configuration experience, particularly around pay components -Good to have: Success Factors Time Off Mgt experience-Good to have:Success Factors reporting/Report Stories & Integration Centre experience-Shift:EMEA Additional Information: The candidate should have a minimum of 5 years of experience in SAP SuccessFactors Integrations Technical. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications 15 years of full time education
Posted 3 months ago
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