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Quality Analyst Clearance & Settlement MRT Infotech

3.0 - 8.0 years

8 - 11 Lacs

gurugram

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Job Summary: We are looking for a Quality Analyst Clearance & Settlement to monitor, evaluate, and improve service quality across customer interactions. The role focuses on audits, feedback, calibration, and process improvement within a contact center environment. Key Responsibilities Conduct regular quality audits using defined scoring rubrics and client guidelines Provide structured feedback and coaching to agents and Team Leaders Analyze quality data to identify trends, gaps, and root causes Lead calibration sessions with Operations and Client stakeholders Recommend improvements to processes, scripts, and quality frameworks Maintain documentation for quality standards, SOPs, and updates E...

Posted 5 days ago

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