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3.0 - 5.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Job Description Morgan Stanley is a global financial services firm that conducts its business through three principal business segments-Institutional Securities, Wealth Management (WM), and Asset Management. Morgan Stanley provides comprehensive financial advice and services to its clients including brokerage, investment advisory, financial and wealth planning, credit and lending, deposits and cash management, annuities, insurance, retirement, and trust services. The Private Banking Group is responsible for developing and managing compelling banking and lending products and services designed to serve the diverse needs of our client base. These products include home loans, securities-based lines of credit, tailored lending products, deposit products, and cash management transaction services offered through our brokerage accounts. Morgan Stanley Home Loans is seeking an Associate, Call Monitoring Quality Professional. This role reports to the AVP of Call Monitoring Quality Professional. The Mortgage Call Monitoring Quality Professional within the Private Banking Group (PBG) Home Loans division is responsible for call reviews, analysis, and coaching. The primary objective of the call monitoring program is to monitor and measure client interactions ensuring the business continues to meet and exceed predefined quality and communication standards. Standards are inclusive of key business controls, communication protocols, policies and procedures, compliance with regulatory requirements, client experience, core service principles and operational expectations. Role Responsibilities > Conduct Call reviews of Mortgage Consultants, Mortgage Specialists and other client facing employees to improve call quality and deliver the highest possible service to our clients and partners. > Listen to a sample of calls to ensure regulatory (TRID, RESPA, TILA, ECOA, etc.) internal compliance and client experience expectations as defined by the business goals and objectives of leadership. > Responsible for review tools, calibrating results, and scoring methodology. > Deliver individual one-on-one and group coaching and performance feedback as defined by analysis and leadership. > Actively participate in new business initiatives. > Monitor defects, identify trends and develop/deploy process improvements. > Partner with training to develop curriculum and ongoing education material. > Interface with internal and external groups to acquire data required for reports. Skills/Abilities/Qualifications > 3-5 years of experience in client facing services (Call Center Operations and/or retail), mortgage originations experience (Operations/Fulfillment and/or Sales) and call monitoring and coaching experience > Graduate / Bachelor's degree. > Strong understanding of end-to-end mortgage process and products. > Experience with NICE call monitoring systems, contact center technology applications and reporting. > Knowledge of Mortgage related state-specific and Federal Regulations (i.e., TRID, RESPA, TILA, ECOA, etc.). > Mortgage experience with High Net Worth/Ultra High Net Worth preferred. > Experience producing and delivering performance scorecards. > Project management skills preferred: candidate must have the ability to partner with key stakeholders and gain consensus in the development of actionable remediation plans. > Ability to efficiently extract and analyze data, create value-added reporting and data intensive analysis for senior management. > Sharp analytical skills, exceptional problem-solving ability, and creative communication through PowerPoint presentation > Strong listening skills and verbal/written communication with ability to tailor message to different constituents with confidence. > Demonstrated ability to adapt quickly and engage stakeholders at all experience levels. > Analytical thinker with a thoughtful approach to problem solving and data interpretation. > Ability to multitask, prioritize, and act in a fast-paced environment along with the ability to manage many competing priorities. > Works effectively and collaboratively in a small, close team environment. > Independent worker who can press forward with limited guidance. What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
Posted 1 month ago
4.0 - 6.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Position Objective And Responsibility The Quality Professional works closely with Virtual Client Solutions leadership including Sales & Service Managers and Supervisors as well as Participant Relationship Managers, Client Relationship Associates and Financial Advisors to achieve Quality Assurance results across the organization. The Quality Professional is accountable for evaluating the interactions (phone or non-phone) of VCS associates to ensure Service Excellence and provide managers with the tools and analysis to conduct the coaching needed to improve daily interactions with clients. Job Responsibilities > Review associate phone calls and non-phone items Listen to service associate and financial advisor calls and conduct a review of the interaction Research call outcome using resources such as systems, policy & procedure to confirm call was handled properly and transaction was completed correctly and accurately > Provide feedback to managers on call flow and collection of client data > Provide feedback to managers on failed or low scoring calls > Train new RMs, PRMs, CRAs and FAs on Quality process > Facilitate QA/Manager engagement meetings and attend manager team meetings > Create and conduct customized feedback sessions which include robust reporting > Conduct calibration meetings with associates and leadership > Attend product specific meetings and training KNOWLEDGE/SKILLS REQUIRED: > Ability to meet pre-assigned call assignments within the month with little or no direction > Ability to multi-task, prioritize and excel in a fast-paced, deadline driven environment > Balance workload to evenly distribute call evaluations throughout the month > Customer service experience with demonstrated leadership and communications skillset to organize and lead meetings, deliver presentations, and to provide feedback and mentor representatives > Create a positive work environment and maintain strong employee relationships > Knowledge of one or more of Virtual Advisor, WSG stock plans and eTrade process and procedures > Ability to identify and develop process improvements for VCS processes > Ability to assess the client experience and recommend improvements > Strong understanding of VCS quality measurement and quality enhancement methods > Excellent written and oral communication and presentation skills > Ability to network and establish relationships across the Firm, including senior management > Strong organizational skills, attention to detail, and excellent follow-up skills > Self-motivated with the ability to work autonomously and succeed in a team environment > Strong understanding of and ability to use the Microsoft Office 2010 suite including; Word, PowerPoint, and Excel > Understanding Genesys and Quality Management systems are a plus Experience Bachelor’s degree with 4-6 years of experience EOE M/F/D/V Committed to Diversity Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
Posted 1 month ago
7.0 - 10.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
About the Company: Air travel is one of the high growth industries in India and BLR airport is one of its fastest growing airports. Opened in 2008, BLR airport was the first PPP greenfield airport developed in India and is currently ranked all India No 3 in terms of passenger traffic (~40 million passengers per year). Bangalore International Airport Limited, or BIAL, is the parent company that operates the Kempegowda International Airport in Bengaluru, Karnataka. JOB PURPOSE: Technical Manager – is responsible for exploring, validating, and implementing innovative digital solutions at Bangalore Airport. Key responsibilities include identifying suitable technologies, estimating costs and efforts, conducting proof of concepts (PoCs), preparing RFPs, evaluating solutions, and selecting the right partners. The candidate will provide technical guidance, ensure successful implementation, and collaborate with teams to drive innovation, solve challenges, and deliver high-quality results. The Technical Manager will work closely with business teams to understand operational needs, propose technology solutions, and engage with partners to bring innovations into the airport ecosystem. Responsibilities include developing target architectures, validating designs, and ensuring implementations adhere to best practices and security standards. This role also requires monitoring project progress, aligning with business objectives, and providing updates to leadership. PRINCIPAL ACCOUNTABILITIES: Accountabilities & Major Activities End-to-End Project Management Manage and oversee the complete lifecycle of IT projects, including planning, design and implementation of pilots. Ensure projects are delivered on time, within budget, and meet technical and business requirements. Provide regular updates to the leadership team on project status, issues, and risk mitigation plan RFP Preparation and support procurement Develop comprehensive RFP requirements including evaluation criteria and scoring, in line with ICT guidelines. Evaluate vendor technical proposals. Contribute to agreement and contracts. Identification & Evaluation of Emerging Technologies Monitor industry trends (e.g., smart airports, AI/ML, IoT, robotics, digital twins, biometrics) Engage with vendors, startups, and OEMs to explore new technology solutions Shortlist and prioritize potential technologies based on strategic fit, maturity, and business needs. Prepare internal presentations, research briefs, and value assessments for shortlisted technologies. Conduct Proof of Concepts (PoCs) Test the feasibility and impact of new technologies before full-scale implementation. Define scope, success criteria, and testing plans for PoCs Coordinate PoC execution with internal and external stakeholders Evaluate performance, usability, scalability, and integration capability Document findings, challenges, and outcomes in PoC reports for leadership review Architecture Development and Validation Research Emerging Technologies, Prepare target architecture Define high-level architecture models in collaboration with architecture, operations and security teams Develop reference and target architectures, validate designs, and ensure compliance with best practices and enterprise standards. Application Development & Delivery Oversee the development and deployment of digital solutions, Ensure that applications meet user experience and non-functional/ technical/ security standards. Monitor and refine solutions to ensure continuous improvement and scalability. Manage relationships with external vendors responsible for executing digital projects. Collaboration with Internal and External Stakeholders Collaborate with business stakeholders to gather business requirements, define technical requirements and ensure alignment with business needs. Maintain regular communication with internal and external stakeholders to ensure alignment with project goals. DIMENSIONS: Financial Renewal of AMCs and Licenses CAPEX & OPEX Budgeting Planning and Project Execution Cost management JOB SPECIFICATION: Education qualification and certifications M.C.A. / B.E. / B. Tech Degree in IT with relevant experience. Experience 7 - 10 years of total experience Experience in technology leadership roles, focusing on innovation and emerging technologies. Hands-on experience with emerging technology platforms and frameworks. Understanding of regulatory and ethical considerations related to new technologies. Experience with rapid prototyping, proof-of-concept development, implementation, and agile methodologies Experience in managing third-party vendors, technology partners, and internal teams to ensure successful technology solution delivery. Computer skills Programming & Scripting: experience in any current leading programming language and scripting Cloud Platforms & Data Tools: Experience with AWS, Azure, Strong understanding of Emerging Technologies: Example: AI technologies, Blockchain, IoT, AR/VR , Quantum Computing Project management experience, with proficiency in Agile, Scrum, or traditional project management methodologies. Stakeholder Management: Collaboration with internal and external teams, vendors, and industry experts Technical Writing: Preparing RFPs, Documentation, White Papers Strong problem-solving and troubleshooting skills Innovation & Research: Continuous learning and adoption of new technologies Knowledge and work skills Good understanding of IT infrastructure, including servers, networking, cloud platforms, and infrastructure security Cybersecurity : Knowledge in Application security, Data security, Infrastructure & Network Security, Identity & Access Management, DevSecOps & Security: Knowledge of DevSecOps principles, CI/CD pipelines, application and infrastructure security controls and best practices. Knowledge on Exposure to data governance and regulatory frameworks. Maintenance & Support: Experience in system maintenance, troubleshooting, and providing ongoing support *Please note that this is a Contract role and requires 5 days work from office.
Posted 1 month ago
8.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Job Title : ABM Manager – B2B SaaS Marketing. Work Location: Thane, Mumbai. Work Model: 5 days from office (WFO). The Impact You Will Create: As an ABM Specialist , you will lead and scale our account-based marketing efforts to drive pipeline growth and revenue from high-value target accounts. Working closely with sales, SDRs, and cross-functional marketing teams, you will create hyper-personalized, multi-channel campaigns that resonate with key decision-makers across the B2B SaaS ecosystem. What We’re Looking For : 4–8+ years of B2B SaaS marketing experience with at least 3+ years in a dedicated ABM role . Proven success in planning and executing multi-channel ABM campaigns targeting mid-market and enterprise accounts. Hands-on experience with ABM platforms like Salesforce, Pardot, Demandbase, 6sense, HubSpot, Influ2, or similar. Strong understanding of B2B buyer journeys, persona development, and sales funnel acceleration strategies. Ability to collaborate closely with Sales, SDRs, and Content teams to drive campaign alignment and success. Highly analytical and comfortable with campaign performance metrics, lead scoring, attribution, and marketing ROI. Excellent project management and communication skills; ability to manage multiple campaigns across geographies or segments. Self-starter with a “growth hacker” mindset who thrives in a fast-paced, outcomes-driven environment. Preferred Experience : Proven experience in marketing to enterprise IT decision-makers , buying committees, and C-suite stakeholders within the B2B SaaS ecosystem . Strong familiarity with ABM tech stack including CRM (e.g., Salesforce), MAP (e.g., Pardot, Marketo), and intent data platforms (e.g., 6sense, Demandbase, Bombora) for account targeting, engagement scoring, and campaign orchestration. Demonstrated success in conceptualizing and executing ABM-specific programs such as executive roundtables, virtual account briefings, high-touch field events , and 1:1 CXO engagement campaigns . Exposure to account scoring models , persona mapping, and use of predictive insights to prioritize and tailor outreach to key accounts. Key Responsibilities : Design and Execute ABM Strategy : Develop and own the end-to-end ABM strategy for your business unit across one-to-one, one-to-few, and one-to-many motions. Account Segmentation and Targeting : Identify, segment, and prioritize strategic accounts in alignment with sales, using firmographics, technographics, intent data, and buying signals. Campaign Design and Personalization : Plan, build, and execute integrated ABM campaigns across channels including email, LinkedIn, programmatic ads, content syndication, webinars, and executive roundtables. Cross-functional Alignment : Collaborate with account owners, SDRs, and sales leaders to co-create plays that influence deal velocity, increase engagement, and convert high-intent accounts. Tech Stack Ownership : Leverage and optimize tools like Salesforce, Pardot, Influ2, Demandbase, 6sense, and LinkedIn Ads for campaign execution, tracking, and attribution. Content and Messaging Personalization : Partner with content, product marketing, and design teams to create highly tailored messaging, landing pages, email sequences, and sales enablement material for key personas. Pipeline and Funnel Acceleration : Continuously monitor campaign impact on pipeline metrics such as sourced/influenced revenue, engagement scores, account velocity, and win rates. Data & Insights : Build a data-driven ABM dashboard, track key KPIs (MQLs, SQLs, engagement scores, ROI), and report on campaign performance and learnings. Innovation & Experimentation : Test new ABM techniques, martech tools, and channels to improve targeting, personalization, and conversion outcomes.
Posted 1 month ago
0 years
0 Lacs
Indore, Madhya Pradesh, India
On-site
About Bizmaxus Bizmaxus is a Microsoft Gold Partner based in Australia, helping SMBs streamline operations with ERP, CRM, and AI-powered automation. As we scale, we're building an advanced, fully automated lead generation and engagement engine — and we’re looking for an automation expert to make it happen. 🔹 Role Overview We’re seeking a highly skilled n8n Developer / Automation Consultant (Freelance) to build a 100% automated marketing and CRM ecosystem using n8n (or Zapier/Make as secondary tools). This includes auto-calling , personalized follow-ups, CRM updates, and multi-channel outreach — with zero manual intervention. 🔹 Responsibilities Design and build complex, multi-conditional workflows using n8n Integrate with and automate: Auto-calling workflows using platforms like Dialpad , Twilio , or similar Apollo , EngageBay , LinkedIn Helper , Sales Navigator , Calendly, GPT4.0 & WordPress , Automate entire lead funnel: Capture and enrich leads Trigger auto-calls and voicemails Send personalized emails, SMS, and LinkedIn messages Book meetings based on prospect responses Update CRM with scoring, notes, and next actions Implement error handling, fallback logic, and detailed logging Create documentation for all automation flows Provide guidance on system architecture, optimization, and scalability 🔹 Requirements Proven experience building advanced n8n workflows Strong understanding of API integration , webhooks, JSON, and RESTful services Experience with auto-dialer/call automation using tools like Twilio, Dialpad, Aircall, or JustCall Working knowledge of CRM systems (preferably Engage bay) Bonus: Familiarity with Zapier, Make, or other iPaaS platforms Strong problem-solving skills and attention to detail Able to work independently and deliver on tight timelines 🔹 Engagement Details Freelance / Contract-based Project starts immediately Flexible hours (outcome-driven) Competitive hourly or milestone-based rate 💬 How to Apply Send your CV, portfolio (with relevant automation work), and availability to: 📧 info@bizmaxus.com Or connect with us directly on LinkedIn. Help us eliminate busywork and build a marketing engine that thinks, talks, and converts — on autopilot.
Posted 1 month ago
5.0 - 31.0 years
6 - 12 Lacs
Green Park, New Delhi
On-site
Performance Marketing Specialist – Healthcare Advertising Location: New Delhi (Hybrid/On-site preferred) Experience: 3+ years in healthcare performance marketing Languages Required: Fluent in English and Hindi Salary: Competitive, based on experience About Redial Clinic Redial Clinic is a premium healthcare practice specializing in reversing diabetes, obesity, and hypertension through scientifically-backed, lifestyle-based interventions. We’re building a brand that puts real outcomes before optics—and we need someone who can do the same with our ad performance. Role OverviewWe are seeking a Performance Marketing Specialist who thrives at the intersection of data, design, and decision-making. You will be responsible not only for executing and optimizing Meta and Google Ads campaigns but also for building intelligent funnel strategies and collaborating on ad creative direction. This is a strategic + execution role – ideal for someone who can move seamlessly between spreadsheets and storyboards, dashboards and design reviews. Key Responsibilities Strategy & Planning Develop full-funnel advertising strategies for lead generation and patient acquisition across Meta (Facebook/Instagram) and Google (Search, Display, YouTube). Build and maintain performance dashboards, A/B test frameworks, and cost-per-lead optimization strategies. Conduct keyword research, competitive benchmarking, and market analysis specific to healthcare and wellness. Execution & OptimizationLaunch, manage, and optimize paid campaigns across Meta Ads Manager and Google Ads. Manage budgets, pacing, and bidding strategies to ensure maximum ROI. Create audience segments, retargeting logic, and lookalike audiences using CRM and pixel data. Creative CollaborationWork closely with our in-house team or agency partners to conceptualize and co-create ad copy, video briefs, static creatives, and landing page messaging that resonate with affluent Indian patients. Ensure that creatives are compliant with Meta and Google healthcare policies and platform advertising norms. Compliance & Policy Adherence Stay updated on Google and Meta advertising policies, especially those related to healthcare (medical claims, before-after images, restricted words, etc.). Guide the team on ad approval best practices and minimize policy rejections. Required Skills & Qualifications 3+ years of hands-on experience running Meta and Google Ads for healthcare or wellness businesses. Proven success in lead generation for clinics, hospitals, telehealth, or health-tech startups. Strong understanding of healthcare ad policy compliance on Google and Meta. Comfortable with analytics tools like Google Analytics, Google Tag Manager, Looker Studio. Working knowledge of creative tools (Canva, Figma, or collaboration with designers). Excellent communication skills in both English and Hindi (spoken and written). Preferred Extras (Nice to Have)Experience with Zapier, Wati, or CRM integrations like Zoho. Familiarity with high-ticket healthcare funnels (consultation → conversion → program). Knowledge of remarketing, WhatsApp automation, and lead scoring systems. Why Join Us?Work directly with a visionary doctor-led brand building the future of metabolic healthcare. Be part of a team that values outcomes over optics—both for patients and performance. Get the creative freedom to experiment, iterate, and scale what actually works.
Posted 1 month ago
3.0 years
0 Lacs
New Delhi, Delhi, India
Remote
At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in Coding, you'll have the opportunity to collaborate on these projects. Although every project is unique, you might typically: Generate prompts that challenge AI Define comprehensive scoring criteria to evaluate the accuracy of the AI's answers. Correct the model's responses based on your domain-specific knowledge How To Get Started Simply apply to this post, qualify, and get the chance to contribute to projects aligned with your skills, on your own schedule. From creating training prompts to refining model responses, you'll help shape the future of AI while ensuring technology benefits everyone. Requirements You have a Bachelor's or Master's degree in Software Development, Computer Science, or other related fields. You have at least 3 years of professional experience in TypeScript Experience with core TypeScript tooling (e.g., ESLint, Webpack, Jest/Cypress for testing) Comfort with common engineering workflows: version control (Git), CI/CD, code review. Ability to design, review, and optimize features where LLMs (e.g., ChatGPT, Claude, Copilot) are part of code creation, completion, or review workflows. Prompt engineering experience is a strong plus Your level of English is advanced (C1) or above You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge Benefits Why this freelance opportunity might be a great fit for you? Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments Work on advanced AI projects and gain valuable experience that enhances your portfolio Influence how future AI models understand and communicate in your field of expertise
Posted 1 month ago
3.0 years
0 Lacs
Mumbai Metropolitan Region
Remote
At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in Coding, you'll have the opportunity to collaborate on these projects. Although every project is unique, you might typically: Generate prompts that challenge AI Define comprehensive scoring criteria to evaluate the accuracy of the AI's answers. Correct the model's responses based on your domain-specific knowledge How To Get Started Simply apply to this post, qualify, and get the chance to contribute to projects aligned with your skills, on your own schedule. From creating training prompts to refining model responses, you'll help shape the future of AI while ensuring technology benefits everyone. Requirements You have a Bachelor's or Master's degree in Software Development, Computer Science, or other related fields. You have at least 3 years of professional experience in TypeScript Experience with core TypeScript tooling (e.g., ESLint, Webpack, Jest/Cypress for testing) Comfort with common engineering workflows: version control (Git), CI/CD, code review. Ability to design, review, and optimize features where LLMs (e.g., ChatGPT, Claude, Copilot) are part of code creation, completion, or review workflows. Prompt engineering experience is a strong plus Your level of English is advanced (C1) or above You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge Benefits Why this freelance opportunity might be a great fit for you? Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments Work on advanced AI projects and gain valuable experience that enhances your portfolio Influence how future AI models understand and communicate in your field of expertise
Posted 1 month ago
3.0 years
0 Lacs
India
Remote
At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. What We Do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About The Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in Coding, you'll have the opportunity to collaborate on these projects. Although every project is unique, you might typically: Generate prompts that challenge AI Define comprehensive scoring criteria to evaluate the accuracy of the AI's answers. Correct the model's responses based on your domain-specific knowledge How To Get Started Simply apply to this post, qualify, and get the chance to contribute to projects aligned with your skills, on your own schedule. From creating training prompts to refining model responses, you'll help shape the future of AI while ensuring technology benefits everyone. Requirements You have a Bachelor's or Master's degree in Software Development, Computer Science, or other related fields. You have at least 3 years of professional experience in TypeScript Experience with core TypeScript tooling (e.g., ESLint, Webpack, Jest/Cypress for testing) Comfort with common engineering workflows: version control (Git), CI/CD, code review. Ability to design, review, and optimize features where LLMs (e.g., ChatGPT, Claude, Copilot) are part of code creation, completion, or review workflows. Prompt engineering experience is a strong plus Your level of English is advanced (C1) or above You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge Benefits Why this freelance opportunity might be a great fit for you? Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments Work on advanced AI projects and gain valuable experience that enhances your portfolio Influence how future AI models understand and communicate in your field of expertise
Posted 1 month ago
10.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Key Responsibilities Strategic Planning & Analytics Partner with CS and Renewals leadership to define and track performance against key metrics (e.g., gross retention / churn, consumption/adoption, expansion/ net retention, and customer health). Build and maintain executive dashboards and operational reports that provide visibility into performance, risks, and opportunities. Lead forecasting and planning cycles for Renewals and Customer Success, including capacity modeling, segmentation, and performance trend analysis. Process Design & Optimization Own and optimize core post-sales processes such as handoffs from Sales, health scoring, renewal workflows, and lifecycle management. Create business requirements for tools used by CS and Renewals Build playbooks for Customer Success and Renewals ICs and managers. Territory, Quota, and Incentive Design Design and manage territory and account assignment models for CS and Renewals teams. Lead annual and mid-year planning for quota setting, capacity planning, and performance modeling. Partner with Sales Compensation to develop, administer, and track CS and Renewals incentive programs. Cross-Functional Leadership Serve as a key liaison between GTM Operations, Systems, Finance, and Product for initiatives impacting CS and Renewals. Drive operational alignment across teams to support consistent data, process, and tooling standards. Translate strategic goals into operational roadmaps with clear milestones and KPIs. Qualifications 7–10+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or Business Operations roles, ideally in a SaaS or recurring revenue environment. Proven success supporting or leading operations for Customer Success and/or Renewals functions. Strong analytical and modeling skills with expertise in CRM and BI tools (e.g., Salesforce, Gainsight, Looker, Power BI, Excel). Experience with territory and quota planning, capacity modeling, and comp plan design. Exceptional communication and stakeholder management skills across cross-functional teams and executive audiences. Demonstrated ability to lead through influence, drive complex initiatives, and balance strategic and tactical responsibilities. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
Posted 1 month ago
3.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Department: G&A Operations Location: India Description We are seeking a highly analytical and detail-oriented Vendor Management Analyst to join our team. This role plays a critical part in evaluating vendor performance, ensuring compliance, and optimizing supplier relationships through data-driven insights. The ideal candidate will have a strong background in analytics, reporting, and vendor management, and will be responsible for building scalable dashboards, generating actionable insights, and driving continuous improvement across our supplier ecosystem. What you will do: Key Responsibilities Analytics & Reporting Develop, maintain, and enhance vendor performance dashboards and KPIs using tools such as Power BI, Tableau, or Excel. Create and automate recurring reports to track vendor performance metrics, compliance, spend analysis, risk scoring, and SLA adherence. Analyze vendor data to identify trends, opportunities for cost reduction, performance improvement, and risk mitigation. Support procurement and operational teams with ad hoc data requests, insights, and predictive analytics. Partner with IT/Data Engineering to optimize data pipelines and integrations from ERP and third-party systems. Vendor Management Collaborate with internal stakeholders to assess vendor performance and assist in vendor reviews and QBRs (Quarterly Business Reviews). Maintain and update vendor master data in compliance with governance policies. Support onboarding, offboarding, and risk assessments for new and existing vendors. Assist in contract compliance monitoring and issue resolution between internal teams and vendors. Monitor regulatory and internal policy compliance across the vendor base. What We're Looking For: Required Bachelor’s degree in Business, Finance, Supply Chain, Data Analytics, or related field. 3+ years of experience in vendor management, procurement analytics, or a similar role. Proficiency with analytics/reporting tools such as Excel (advanced), Power BI, Tableau, or similar. Strong SQL skills and experience working with large datasets. Proven ability to derive insights from complex data and communicate them clearly to stakeholders. Preferred Experience with ERP systems (e.g., SAP, Oracle, Coupa, NetSuite). Knowledge of procurement and vendor management best practices. Familiarity with risk management frameworks and contract compliance. Experience in a regulated industry (e.g., healthcare, finance, insurance) a plus. Key Competencies Strong analytical and problem-solving skills. High attention to detail and data accuracy. Effective communication and presentation skills. Cross-functional collaboration and stakeholder management. Ability to work independently and manage multiple priorities. Join Us at Vitech! At Vitech, you’ll be part of a forward-thinking team that values collaboration, innovation, and continuous improvement. We provide a supportive and inclusive environment where you can grow as a leader while helping shape the future of our organization.
Posted 1 month ago
6.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
We are building the next-generation real-time enforcement platform that protects users, advertisers, and the integrity of Microsoft’s Ads and content ecosystems. This infrastructure processes and evaluates hundreds of billions of signals each day, applying safety and policy decisions with millisecond latency and global reliability. As a Principal Software Engineer , you will define and drive the architecture of the core systems behind this platform—spanning real-time decision services, streaming pipelines, and ML inference integration. You will also help lay the foundation for emerging AI-enabled enforcement flows, including agentic workflows that reason, adapt, and take multi-step actions using large language models and learned policies. This is a hands-on IC leadership role for someone who thrives at the intersection of deep system design, web-scale performance, and long-term platform evolution—and who is both curious about how AI can augment infrastructure, and pragmatic about where and how it should. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Design and evolve large-scale, low-latency distributed systems that evaluate ads, content, and signals in milliseconds across global workloads. Lead architectural efforts across stream processing pipelines, real-time scoring services, policy engines, and ML integration points. Define system-level strategies for scalability, performance optimization, observability, and failover resilience. Partner with ML engineers and applied scientists to integrate models into production with cost-efficiency, modularity, and runtime predictability. Guide technical direction for next-generation capabilities, including the early architecture of agentic/LLM-powered policy orchestration flows. Influence platform-wide standards, review designs across teams, and mentor senior engineers through deep technical leadership. Qualifications Required Qualifications: Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. 6+ years of experience in backend or distributed systems engineering, with a proven record of system-level architectural leadership. Advanced proficiency in C++, C# or equivalent systems languages. Deep experience designing and scaling streaming or real-time systems (e.g., Kafka, Flink, Beam). Solid command of performance profiling, load testing, capacity planning, and operational rigor. Comfort designing systems for high QPS, low latency, and regulatory traceability. Familiarity with ML inference orchestration, model deployment workflows, or online feature pipelines. Other Requirements Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications Bachelor's Degree in Computer Science OR related technical field AND 10+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. 10+ years of experience in backend or distributed systems engineering, with a proven record of system-level architectural leadership. Understanding of LLM integration, RAG, or agentic task flows, even at an architectural/infra layer. Experience building systems that support human-in-the-loop moderation, policy evolution, or adaptive enforcement logic. Experience building efficient, scalable ML inference platforms. #MicrosoftAI Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Posted 1 month ago
0 years
3 - 4 Lacs
India
On-site
About The CryptoXpress Partner Program Earn lifetime income just by liking posts, posting memes, art, simple threads, engaging on Twitter, Quora, Reddit, or Instagram, referral signups, commission from transactions like flight, hotel, trade, gift card etc., ( Apply link at the bottom ) More Details Student Partner Program - https://cryptoxpress.com/student-partner-program Ambassador Program - https://cryptoxpressambassadors.com CryptoXpress has built two powerful tracks to help students gain experience, earn income, and launch real careers: 🌱 Growth Partner: Bring in new users, grow the network, and earn lifetime income from your referrals' transactions like trades, investments, flight/hotel/gift card purchases. 🎯 CX Ambassador: Complete creative tasks, support the brand, and get paid by liking posts, creating simple threads, memes, art, sharing your experience, and engaging on Twitter, Quora, Reddit, or Instagram. Participants will be rewarded with payments, internship certificates, mentorship, certified Web3 learning and career opportunities. About The Role CryptoXpress is looking for a skilled Backend Engineer to build the core logic powering our Partner Program reward engines, task pipelines, and content validation systems. Your work will directly impact how we scale fair, fast, and fraud-proof systems for global Student Partners and CX Ambassadors. Key Responsibilities Design APIs to handle submission, review, and payout logic Develop XP, karma, and level-up algorithms with fraud resistance Create content verification checkpoints (e.g., metadata checks, submission throttles) Handle rate limits, caching, retries, and fallback for reward processing Collaborate with AI and frontend engineers for seamless data flow debug reward or submission logic fix issues in task flows or XP systems patch verification bugs or payout edge cases optimize performance and API stability Skills & Qualifications Proficient in Node.js, Python (Flask/FastAPI), or Go Solid understanding of PostgreSQL, Firebase, or equivalent databases Strong grasp of authentication, role-based permissions, and API security Bonus: Experience with reward engines, affiliate logic, or task-based platforms Bonus: Familiarity with moderation tooling or content scoring Join us and play a key role in driving the growth of CryptoXpress in the cryptocurrency space! Pro Tip: Tips for Application Success Please fill out the application below Explore CryptoXpress before applying, take 2 minutes to download and try the app so you understand what we're building Show your enthusiasm for crypto, travel, and digital innovation Mention any self-learning initiatives or personal crypto experiments Be honest about what you don't know - we value growth mindsets How To Apply Interested candidates must complete the application form at https://forms.gle/CCaAvS6yLE92XAzU6 Skills:- NodeJS (Node.js), Python, Flask, FastAPI, PostgreSQL and Firebase
Posted 1 month ago
0 years
0 Lacs
Karnataka, India
On-site
Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The Team Lead leads a functional team of call center associates that support various inquiries. As a Team Lead, they ensure proper procedures are completed and respond to requests are accurate to minimize regulatory and procedural compliance risk. The Team Lead ensures that SLAs and productivity goals are met and may resolve requests requiring elevated security and ensures that associates have positive interactions with customers. In addition, this role is responsible for delivering against a number of KPIs inclusive of both production and quality metrics. The Team Lead communicates gaps with processes to the Manager along with participating in the resolution. Essential Job Functions Quality Management - Executes and provides support of quality monitoring that is critical to driving a high level of quality assurance for business units operating within our Care Centers. The position will also provide oversight in managing escalated appeals, internal audits, and calibration activities, while also supporting the monitoring targets and meeting the established performance standards. Leads with review and approval of scoring guidelines within the telephony system which will include design, development, and consultation of new and existing controls and monitoring activities. Strategic Leadership - Activate and evolve the departmental strategic initiatives to strengthen and achieve organizational alignment, performance, accountability, control measures and cultural acceptance of these supportive functions. Influences change prioritizes efforts on critical initiatives and works to identify and find solutions to opportunities. Negotiates facilitates and presents information in an articulate, professional manner. Compliance - Responsible for ensuring the department adheres to all bank policies, including regulatory timeframes, internal SLAs and compliance to the processes. Building, implementing, and executing on the strategies for the department while working with internal business partners to ensure all first line of defense functions are completed efficiently and effectively. The lead must be knowledgeable in the regulations and guidelines pertaining to the department. The position will also provide oversight in managing escalated appeals, internal audits, and calibration activities. Applies knowledge of Microsoft Office tools such as Word, Excel, PowerPoint, and Teams to execute daily work. Team Leadership - Oversee day-to-day operations. Lead, motivate, and develop a team of associates across the different functions focusing on driving business results and quality improvements, and optimizing team efficiency and effectiveness. Advancing the team's growth and development. Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, capacity planning and overtime scheduling. Knowledge & Relationship Management - Cultivate and maintain active relationships with key business partners, driving sponsorship engagement including awareness, desire, knowledge, ability, and reinforcement. Remain knowledgeable of Regulatory requirements and Procedural guidelines to maintain applicable industry, business, and operational acumen and to ensure testing attributes are aligned and share relevant information to appropriate audiences. Interacts with and influences all levels of management across the business. Thought Leadership -Monitors team performance and reports on metrics. Oversee the efforts to collect and analyze monthly results, identify trends in monitored activities, share learnings and knowledge, recommend process improvements as appropriate, and provide visibility through reporting and actionable insight. Demonstrates outstanding Verbal and Written Communication skills when working with internal and external partners. Effective adaptability through change, both planned and unexpected. Performance Management – Drive performance management and deliver expected results through continuous improvement, goal setting, feedback, and performance development planning. Provide effective performance feedback through employee recognition, rewards, and disciplinary action, in line with HR policies. Reports to: Manager or above Working Conditions/ Physical Requirements Office environment/Hybrid Direct Reports: 15-30 Minimum Qualifications Bachelor's Degree in Arts, Science, Commerce, Management, or equivalent Eight or more years’ experience in a related customer service environment One year, or more, of leadership experience Must be able to pass an English Assessment Preferred Experience At least three years in a leadership role. Experience leading analysis of data trends and root causes. Experience in banking operations/consumer lending and regulatory environments Other Duties This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time. About Bread Financial At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression. Bread Financial® (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of U.S consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers. To learn more about Bread Financial, our global associates and our sustainability commitments, visit breadfinancial.com or follow us on Instagram and LinkedIn. All job offers are contingent upon successful completion of credit and background checks. Bread Financial is an Equal Opportunity Employer. Job Family Care Center Operations Job Type Regular
Posted 1 month ago
2.0 - 3.0 years
0 Lacs
Mumbai Metropolitan Region
On-site
About Us: As India's fastest-growing D2C brand, we are at the forefront of innovation and transformation in the market. We’re a well-funded, rapidly growing (we have recently launched our 100th store), omnichannel D2C brand with a passionate and innovative team. Job Summary: We are seeking a Senior Data Analyst to join our team to drive data-driven decision-making across the org. You will work closely across functions including growth, product, and ops to analyze data, generate reports and insights, and provide actionable recommendations Key Responsibilities: Data Analysis: Perform in-depth analysis using statistical techniques like impact, pre-post, funnel analysis to identify insights and optimize to drive growth Evaluate product and feature performance, providing insights to inform product development and enhancements Analyze and understand customer behavior and segment customers to tailor marketing and product strategies based on their needs and preferences Reporting: Develop and maintain comprehensive dashboards and reports that provide visibility into key metrics and self-serve reports to various teams Insights Generation: Translate complex data into clear and actionable insights that drive business decisions and strategic initiatives Collaboration: Work closely with cross-functional teams, including growth, sales, and product, to understand their data needs and provide analytical support Own and build the analytics roadmap from vendor and tool selection to dashboards and long-term projects Data Quality: Ensure data accuracy and integrity by performing regular data validation and cleansing activities Identify opportunities to streamline data processes and improve efficiency through the implementation of automation tools and techniques Core Analytics: Work end-to-end on projects like buyer attribution, campaign scoring model, optimal pricing strategy, lead funnel optimization, etc., using a data-driven approach Collaborate with the growth team to optimize ROAS by designing incrementality tests and campaign optimization and perform RCA Skills Required: Minimum 2-3 years of experience in the analytics domain. Proficiency in data analysis tools and languages, such as SQL and Excel. Strong business acumen with the ability to connect data insights to business goals. Strong understanding and experience of statistical methods and advanced analytical techniques. Sound understanding of data architecture and its implementation. Experience with data visualization tools, such as Tableau, Power BI, or Looker. Self-motivated, proactive, and highly accountable. Strong communication skills, with the ability to present complex data insights to non-technical stakeholders
Posted 1 month ago
7.0 years
0 Lacs
Hyderābād
On-site
Job Title: Senior Data Scientist, Marketplace Location: Hyderabad About Us: Storable operates the largest online marketplace for self storage, helping millions of consumers find and reserve storage units across thousands of facilities nationwide. Our two-sided platform connects storage operators with renters, enabling smarter pricing, increased occupancy, and better visibility for operators—while simplifying the search and booking experience for consumers. We're growing fast and committed to using data as a competitive advantage in modernizing this legacy industry. The Role: We're looking for a Senior Data Scientist to join our Marketplace team and help shape the future of self storage through data. In this role, you'll lead high-impact initiatives that drive liquidity, optimize search and matching, and improve monetization across our platform. You'll partner cross-functionally to inform product strategy, develop models that enhance customer experience and operator performance, and bring structure to a traditionally opaque industry. This is an ideal opportunity for a deeply analytical, product-oriented thinker who thrives in a fast-moving environment and is excited to shape the evolution of a digital marketplace in a historically offline space. What You'll Do: Analyze marketplace dynamics across supply and demand, uncovering insights to improve conversion, fill rates, and operator performance. Design and evaluate experiments that test pricing strategies, inventory prioritization, and incentive programs for both consumers and storage operators. Build predictive models for customer acquisition, lead quality scoring, pricing elasticity, and churn forecasting. Partner with Product, Engineering, and Sales to develop tools and dashboards that guide marketplace health and operator decision-making. Support the rollout of new features (e.g., dynamic pricing, lead routing, inventory optimization) with data validation, success metrics, and performance analysis. Develop frameworks to balance occupancy and revenue across regions, seasons, and storage types. What You Bring: 7+ years of experience in data science, ideally with exposure to marketplaces, real estate, local services, or platform ecosystems. Strong statistical background with expertise in experimentation, causal inference, and regression modeling. Proficiency in SQL and Python; experience working with large-scale data sets and modern data stacks (e.g., dbt, Airflow, Snowflake). Proven success influencing product strategy and commercial decisions using data. A practical, iterative approach to modeling—balancing speed with rigor in a real-world environment. Experience collaborating cross-functionally with PMs, engineers, analysts, and business leaders. Comfort navigating noisy or incomplete data, especially in fragmented industries like self storage. Bonus Points For: Experience building pricing, search, or lead quality models in a lead-gen or vertical marketplace business. Understanding of the self storage industry, including occupancy economics, customer behavior, and regional trends. Familiarity with geospatial analysis, customer segmentation, or recommender systems.
Posted 1 month ago
0 years
6 Lacs
Hyderābād
On-site
About AssetScan AssetScan is India's first dedicated platform for property research, analysis, and tracking. We provide unbiased property insights and instant valuations, helping users make informed real estate decisions. Our platform offers in-depth insights with livability and growth scorecards, enabling users to analyze any property and track its performance. Job Description We are seeking a driven and analytical Product Analyst to lead key initiatives across real estate valuation, pricing logic, and product development. The ideal candidate will have strong quantitative and modeling skills, a structured approach to problem-solving, and a deep interest in real estate, data, and product thinking. This role demands a balance of financial analysis, market research, and hands-on collaboration with builders to enhance the platform's intelligence and user experience. Key Responsibilities1. Develop and Maintain Investment Models Build and refine real estate investment scoring models using key variables, and validate them against live market listings and regulatory data. 2. Conduct Comprehensive Property Valuations Analyze market trends, historical data, and project comparables to assess property values; develop financial models to forecast performance and returns. 3. Monitor and Present Valuation Insights Continuously update valuation models based on market changes and project-specific factors; prepare clear, structured valuation reports and presentations for stakeholders. 4. Configure and Evolve Scoring Logic Collaborate with developers to enhance the scoring engine and platform logic based on investment parameters and project-level insights. 5. Translate Insights into Product Features Convert domain knowledge into backend logic, filters, and UI/UX elements; test scoring outputs and filters to ensure accuracy and relevance. 6. Ensure Accuracy and Consistency Identify and resolve product gaps, score mismatches, and data inconsistencies to improve the platform's reliability and user experience. 7. Engage with Builders for Data Onboarding Communicate with real estate builders to onboard projects, validate project data, and structure listings for seamless integration with internal tools and scoring models. Bonus Qualifications (Good to Have) Familiarity with tools like n8n, Zapier, or equivalent platforms to automate and streamline repetitive tasks and workflows. Requirements Bachelor's degree or MBA in Finance, Economics, Real Estate, or a related field Strong quantitative and financial modeling skills, with proficiency in Excel and other relevant software Excellent analytical and problem-solving abilities Attention to detail and strong organizational skills Effective communication and presentation skills Ability to work independently and as part of a team Experience in the real estate industry is a bonus What We Offer Competitive salary and benefits package Opportunity to work on meaningful and impactful projects A collaborative and inclusive work environment Access to cutting-edge tools and resources Opportunities for professional growth and development Job Type: Full-time Pay: Up to ₹600,000.00 per year Schedule: Monday to Friday Work Location: In person Expected Start Date: 28/07/2025
Posted 1 month ago
2.0 years
3 - 6 Lacs
Hyderābād
On-site
Our Company We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. What you bring to the team Role: Data Analyst and Visualization Specialist Work Location: Hyderabad Job Description: Gather analytical and reporting requirements from senior and mid-level executives for business management reports. Collaborate with teams across geographies and time zones, including stakeholders from Services, Finance, Product, Sales, Sales Ops, HR, Operations, Pricing, and Marketing. Design user-friendly reports and dashboards that provide actionable insights. Develop and deliver reports and dashboards in PowerBI for management reporting. Conduct ongoing analytics and support special analytical projects to address key executive inquiries. Manage, enhance, and maintain reports and visualizations to generate relevant and strategic business insights. Serve as a data steward to manage and govern data definitions, data flows across systems, and resolve data-related issues. What You Bring to the Team: Bachelor's degree in Engineering, Statistics, Quantitative Economics, or equivalent professional experience in a quantitative discipline performing statistical analysis and analytics delivery. Minimum of 2 years of proven analytical abilities, with experience in on-time rate analysis, data quality scoring, creating data-driven actions, and strong visualization tool skills. Hands-on experience with Power BI, Excel, SQL, and Python (preferred but not mandatory). Excellent problem-solving skills, strong interpersonal skills, and the ability to collaborate with individuals from diverse backgrounds and skill sets. High energy, creativity, and self-starting attitude; comfortable with ambiguity and capable of completing multiple projects on time. Expert knowledge of data modeling, data visualization tools, and Excel. Experience with management reporting and executive communication. Working knowledge of ERP, CRM (Salesforce), CPQ systems, PowerBI, SQL, data warehouses, and data extraction. About us We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into datadriven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential #LI-BJ1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Posted 1 month ago
4.0 - 6.0 years
0 Lacs
Delhi
On-site
Job Summary: The Senior Analyst is a position within Bain's Cyber Security Department, whose mission is to safeguard the digital assets and integrity of the organization. In this role, the Analyst understands how security measures align with the overall organizational strategy and will begin to organize and lead in the development and implementation of security controls that adhere to regulatory requirements and best practices. The Sr. Analyst will monitor, analyze and respond to potential security incidents and threats, analyze their urgency and impact to Bain, implement necessary responsive measures to protect the organization's digital assets, data, and infrastructure. These measures may require taking a leadership position in coordinating activities across the team working with technical teams and Security leadership. The Senior Analyst Security Operations role has multiple disciplines these include Threat Intelligence, Vulnerability Management and Pro-Active Security Testing and Enhanced Security Operations. Team members may spend some a percentage or all of their time in these specific disciplines. Principal Accountabilities and % of time: Vulnerability Management (80%) Collaborate with cross-functional teams and provide leadership and guidance. Serve as a subject matter expert in vulnerability management security discussions and decision-making. Conduct regular vulnerability scans on the organization's network, applications, and systems using industry-standard tools. Experience implementing and operationalizing vulnerability management tools, processes, and best practices. Oversee the classification and prioritization of vulnerabilities based on risk and potential impact. Lead meetings to collaborate with IT and development teams to remediate identified vulnerabilities. Track progress and present reports on a regular interval to leadership. Stay informed about emerging trends and technologies in cybersecurity. Work collaboratively with other security team members, IT departments, and relevant business units to address security concerns and enhance overall security posture. Enhanced Security Operations (10%) Expertise and experience in Forensic Investigations and Tooling Red Team, Blue Team, Purple team exercise leadership experience. Professional Development and Innovation (10%) Stay informed about emerging trends and technologies in cybersecurity. Work collaboratively with other security team members, IT departments, and relevant business units to address security concerns and enhance overall security posture. Explore Professional Certifications and work with leadership to plan trainings. Knowledge, Skills, and Abilities : Security Monitoring & Incident Detection and Response Strong knowledge of Splunk (or other SIEM tools),CrowdStrike, Windows Defender, Other AV/EDR tool configuration, Cyberhaven (or other DLP tools) Knowledge of Vulnerability & Attack Surface Management toolsets, Threat Intelligence and Analysis tools, Vendor technical Risk Scoring tools, Deception technologies Knowledge of ticketing, triage and forensics capabilities and toolsets General Skills Good communication skills, with the ability to document and explain technical information clearly. Analytical mindset, with a focus on learning and problem-solving. Ability to work independently and well in a team, showing strong interpersonal skills. Eagerness to learn and adapt to new challenges in cybersecurity. Entrepreneurial spirit, open to trying new approaches and learning from them. Experience: Bachelor's degree in a related field (e.g., Computer Science, Cybersecurity, Information Technology) or an equivalent combination of education, training, and experience. 4-6 Years of experience is same domain Experience deploying systems or applications Ability to work independently and with teams on complex problems Complex problem solving Ability to work in a fast paced, dynamic environment. Attention to detail and priority/time management. Strong customer service, analytic, communication (oral and written) and troubleshooting/problem solving skills. Experience with endpoint security control design having implemented controls such as EDR or AV Experience with automation of Information Security controls Experience with automating tasks via scripting, Experience with common cloud security control frameworks, for example NIST CSF or CSA
Posted 1 month ago
3.0 - 7.0 years
3 - 4 Lacs
India
On-site
Junior Embryologist: Job Description Immediate job opening for a Junior Embryologist. Embryology job responsibilities include, but is not limited to oocyte retrieval, IVF inseminations, IUI inseminations preparations, egg/embryo handling and scoring, ET/ FET, ICSI, AH, biopsy, fixation, cryopreservation/ thaw, and QC/QA. To be considered, please forward an updated resume in complete confidence. This is a full time, on site Embryologist opportunity. Embryology candidate will be responsible for demonstrating sufficient competency in basic embryology and andrology procedures needed for In Vitro Fertilization. Location : Karan Nagar, Gol Maket, Srinagar, J&K Responsibilities include the following: collecting and preparing of oocytes for insemination; analysing and preparing of specimens for insemination or for ICSI; assessing fertilization and zygote quality following insemination; daily assessment/grading and handling of embryos through Day 6 of in vitro culture; cryopreservation and thawing of embryos at varying stages of development; preparing embryos for intrauterine transfer; ability to contribute valuable ideas to the laboratory and physician team in reference to the status and appropriateness of clinical specimens; Requirements: Bachelor's Degree in a biological science or MSc in Clinical Embryology including a minimum of 3-7 years’ experience in a clinical laboratory setting performing basic and advanced embryology techniques with experience in in-vitro fertilization plus computer proficiency. SR EMBRYOLOGIST We’re INDIA IVF Fertility, and we aim to be the greatest employer of embryologists in the country, so you’ll have unrivalled opportunities to develop your skills and abilities. We have a range of bespoke toolkits such as PGD, MACS, Qualis, etc a vast array of high-tech embryology procedures, and many developmental projects you can contribute to. You’ll have opportunities to attend conferences and networking – being an ambassador for the company. We have specialist focus groups to get involved with, plenty of R&D with the opportunity to do research projects You’ll also be given an area of responsibility – such as donor sperm, procurement, lab quality, training junior staff, or managing the rota. You’d be joining a dynamic team in one of INDIA IVF laboratories which undertakes many complex cases, including PGT-A, PGT-M/Sr, and social oocyte freezing. About the job You’ll have routine embryology duties, such as sperm preparation, semen analysis, oocyte collection, fertilization checking, embryo grading, embryo transfer, embryo cryopreservation, and embryo thawing – all while delivering the highest standard of patient care at all times. But you’ll need leadership/management skills, you’ll be responsible for the daily running of the laboratory but also the activities within, and these could call upon your experience and management skills (patient support, technically difficult cases). That means leading by example, in a capable and calm manner, even under pressure. About you You’re a great communicator, you can explain things simply and clearly to everybody - we have a lot of technical support staff, and it’s important they understand what we’ve asked them to do and also why we have. You have great attention to detail and you’re able to follow the process and best practices – making sure others don’t deviate from best practices. You’ll also always be looking for areas for improvement and feel comfortable putting them forward. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Ability to commute/relocate: Srinagar District, Jammu and Kashmir: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you maintaining the Log Book Education: Master's (Preferred) Experience: Clinical Embryology: 1 year (Preferred) Embryology Procedures: 1 year (Preferred) Location: Srinagar District, Jammu and Kashmir (Preferred) Work Location: In person
Posted 1 month ago
4.0 years
7 - 12 Lacs
Chennai
On-site
Job Description:We are seeking a seasoned Fraud Lead with expertise in e-commerce fraud prevention and ordervalidation. The ideal candidate will have hands-on experience analyzing high-risk transactions,identifying fraud patterns (account takeover, triangulation fraud, friendly fraud, identity theft), andleveraging advanced fraud detection platforms such as Signifyd, Forter, or equivalent tools. As aFraud Lead, you will be responsible for both operational execution and strategic guidance, ensuringfraud controls are optimized, accuracy is improved, and fraud analysts meet daily review targets.Key Responsibilities:● Act as the subject matter expert in fraud risk analysis and order validation acrosse-commerce merchant operations.● Guide and support analysts in detecting and preventing fraud types such as accounttakeovers, triangulation schemes, identity theft, and friendly fraud.● Perform advanced review of high-risk transactions using tools like Acctertify, Signifyd, Forter,etc., and help calibrate risk scoring rules.● Validate orders in real time, ensuring a balance between fraud prevention and customerexperience.● Train and mentor junior analysts to improve fraud detection accuracy and consistency.● Drive improvements in decision-making accuracy, false-positive reduction, and dailyproductivity targets.● Analyze fraud trends and escalate new fraud patterns to cross-functional teams.● Contribute to the development and optimization of fraud rules, workflows, SOPs, andperformance metrics.● Partner with customer service, payments, and technology teams to resolve fraud-relatedissues quickly and effectively.● Prepare and present weekly/monthly reports on fraud metrics, team performance, andoperational gaps.Requirements:● 4+ years of experience in e-commerce fraud detection, with at least 1–2 years in a SME orlead role.● Deep knowledge of card-not-present (CNP) fraud scenarios and fraud operations on themerchant side.● Hands-on experience with Signifyd, Forter, or equivalent fraud prevention systems.● Strong understanding of transaction data, behavioral analysis, and fraud signals.● Proven ability to train, lead, and support fraud analysts in a fast-paced, metrics-drivenenvironment.● Consistent track record of meeting daily targets while maintaining high accuracy in frauddetection.● Knowledge of fraud reporting, post-transaction loss analysis, and chargeback correlation is aplus. Job Type: Full-time Pay: ₹700,000.00 - ₹1,200,000.00 per year Benefits: Provident Fund Schedule: Night shift Rotational shift Application Question(s): current ctc and notice period ? Have u worked in any Ecommerce industry ? Experience: fraud investigations: 9 years (Required) Work Location: In person
Posted 1 month ago
6.0 - 10.0 years
3 - 7 Lacs
Chennai
Remote
Specialist - Data Analysis REQUISITION ID: 9825 LOCATION: Chennai, TN, IN, 600119 DEPARTMENT: Service REQUISITION ID: 9825 LOCATION: Chennai DEPARTRMENT: Digital & Remote Operations YOUR TASKS: Tracking of incidents to support the regions in predictive maintenance and to follow up with regions to close feedback loop Evaluation of predictive monitors using scoring methodologies Implementation and regular interpretation of operational KPIs to measure alert handling in regions Operate predictive monitors by reviewing alerts and conducting quality checks. Support on data topics like master data and reporting of data gaps Ticket handling focusing on data gathering, analysis and interpreting key business data set YOUR PROFILE Minimum 6-10 Years Data Analysis Wind industry or Renewable is added advantage Strong organizational and time management skills with the ability to prioritize tasks effectively Strong multitasking skills Good stakeholder management, excellent communication and interpersonal skills to collaborate with internal and external stakeholders Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws. ABOUT THE NORDEX GROUP The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40 years. With more than 57 GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40 markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400 employees the opportunity for international and intercultural cooperation. We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex We look forward to receiving your application! To make it more convenient for you, we are happy to receive your application without a cover letter.
Posted 1 month ago
5.0 years
14 Lacs
India
On-site
The Opportunity: Lead Autobit's Marketing into the Future We're seeking a data-driven, results-oriented, and creatively agile Marketing Manager to own and execute our marketing strategy. This isn't just about traditional campaigns; it's about leveraging the latest trends in AI-powered marketing, community building, content personalization, and full-funnel attribution to drive brand awareness, generate qualified leads, and accelerate customer acquisition for our SaaS solutions. You'll be a key player in shaping Autobit's voice and market position. What You'll Do (Key Responsibilities): Develop & Execute Modern Marketing Strategies: Design and implement comprehensive, multi-channel marketing strategies aligned with Autobit's business objectives, focusing on measurable ROI. Champion a data-first approach, utilizing analytics to inform decisions, optimize campaigns, and demonstrate marketing's contribution to revenue. Integrate Account-Based Marketing (ABM) principles for targeted B2B outreach where applicable. Content & Storytelling Authority: Oversee the creation and distribution of compelling, high-quality, SEO-optimized content (blog posts, whitepapers, case studies, webinars, video scripts, social media updates) that resonates with our target audience and positions Autobit as a thought leader. Develop personalized content journeys that nurture leads through the funnel. Explore and implement AI tools for content ideation, creation assistance, and optimization. Digital & Performance Marketing Excellence: Manage and optimize all digital marketing channels: SEO/SEM, email marketing, social media (organic & paid), content syndication, and paid advertising (PPC, social ads). Implement and manage marketing automation workflows (e.g., HubSpot, Marketo, Pardot) for lead nurturing, scoring, and segmentation. Continuously A/B test and optimize campaigns for improved conversion rates (CRO). Brand & Community Evangelism: Champion and evolve the Autobit brand voice, ensuring consistency across all touchpoints. Develop and nurture an engaged online community around Autobit, fostering brand advocacy and gathering valuable customer insights. Explore influencer collaborations and partnerships with relevant industry voices. Data, Analytics & Reporting: Define, track, and report on key marketing KPIs (MQLs, SQLs, CAC, LTV, conversion rates, pipeline contribution). Utilize analytics tools (e.g., Google Analytics, Mixpanel, CRM dashboards) to provide actionable insights and drive continuous improvement. Present performance reports to leadership, highlighting successes, learnings, and future recommendations. MarTech Stack Management & Innovation: Evaluate, implement, and manage marketing technologies to enhance efficiency and effectiveness. Stay ahead of emerging marketing trends, tools (especially AI-driven), and best practices, recommending and piloting new approaches. Cross-Functional Collaboration: Work closely with Sales to ensure strong MQL-to-SQL conversion, align messaging, and support sales enablement. Collaborate with Product teams on go-to-market strategies, product launches, and feature announcements. Partner with Customer Success to leverage customer stories and identify opportunities for advocacy. Who You Are (Qualifications & Skills): Bachelor’s degree in Marketing, Business, Communications, or a related field. 5+ years of progressive experience in B2B SaaS marketing, with a proven track record of developing and executing successful marketing strategies that drive measurable growth. Deep understanding of modern marketing principles: content marketing, SEO/SEM, social media marketing, email marketing, marketing automation, ABM, and performance analytics. Hands-on experience with marketing automation platforms (e.g., HubSpot, Marketo, Pardot) and CRM systems (e.g., Salesforce). Proficiency with analytics tools (e.g., Google Analytics, Google Tag Manager, social media analytics). Excellent written and verbal communication skills, with a talent for crafting compelling narratives and clear, concise messaging. Strong analytical and problem-solving skills; a data-driven decision-maker with a growth mindset. Ability to thrive in a fast-paced, agile environment and manage multiple projects simultaneously. Creative, curious, and passionate about staying on the cutting edge of marketing innovation. Bonus Points If You Have: Experience with AI-powered marketing tools and techniques. Experience building and managing online communities. Video marketing and production skills. Familiarity with Fintech products. Relevant certifications (e.g., Google Ads, HubSpot, Google Analytics). Why Join Autobit? Be a pivotal part of a growing, innovative software company. Opportunity to make a significant impact and shape the future of our marketing. Collaborative, supportive, and forward-thinking work environment. Competitive salary, benefits package, and opportunities for professional development. Ready to Drive the Future of Marketing at Autobit? If you're a visionary marketer passionate about leveraging new trends to drive growth in the SaaS space, we'd love to hear from you! Please submit your resume and a cover letter detailing your relevant experience, your vision for modern marketing, and why you're the perfect fit for Autobit. Job Type: Full-time Pay: Up to ₹1,400,000.00 per year Benefits: Cell phone reimbursement Health insurance Leave encashment Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Work Location: In person
Posted 1 month ago
6.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Today, we’re taking this vision a step further: building intelligent, AI-driven infrastructure and experiences that simplify how businesses manage, move, and multiply money. AI is no longer a future ambition—it’s a product superpower. At Razorpay, we're embedding AI deeply across our product ecosystem—from intelligent onboarding and fraud detection, to conversational financial insights and smart credit underwriting. As Product Manager II – AI , you’ll be at the heart of this transformation. You will lead the charter to conceptualize and ship AI-first experiences that power Razorpay’s next generation of fintech products. Key Responsibilities Own the AI Product Vision Define and lead the product roadmap for AI-driven capabilities across one or more verticals—e.g., Payments, Lending, Risk, Banking, etc. Collaborate with leadership to align AI strategy with Razorpay’s long-term product vision. Drive AI-First Problem Solving Identify high-impact use cases where AI/ML can unlock efficiency, automation, or smarter decisioning. Work closely with Data Science, Engineering, and Design to prototype and scale these solutions. Data with Empathy Blend user research, data insights, and competitive analysis to deeply understand merchant pain-points. Prioritize problems and solutions that balance business goals, customer outcomes, and feasibility. Execution Excellence Write high-quality PRDs and own sprint planning with Engineering and DS teams. Manage the product lifecycle from discovery to launch to iteration. Cross Functional Collab Partner with Compliance, Risk, Operations, and Business teams to embed AI thoughtfully. Co-create with ecosystem players where needed—e.g., AI fraud vendors, credit bureaus, etc. Shape GTM plans in collaboration with Product Marketing. Instrument performance tracking and continuously iterate based on feedback and outcomes. What we're looking for - 3–6 years of product management experience, ideally in fintech or B2B SaaS. Deep curiosity and foundational understanding of AI/ML concepts (you don’t have to code, but you should know what a model pipeline is). You’ve shipped or worked on AI/ML-powered products—personalization, recommendations, chatbots, risk scoring, etc. Strong analytical skills, with comfort navigating ambiguity and complex systems. First-principles thinker who also values speed and execution. Ability to translate technical ideas into compelling customer value propositions. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter
Posted 1 month ago
1.0 - 3.0 years
0 Lacs
Indore
On-site
About MediBuddy: MediBuddy is India's leading digital healthcare platform offering 24x7 access to quality healthcare across India. Our Inside Sales team plays a crucial role in connecting patients with the right medical services. We are seeking a driven and detail-oriented Quality Analyst to ensure that every sales conversation is impactful, empathetic, and aligned with business goals. Key Responsibilities: Call Auditing & Feedback Audit inbound and outbound sales calls across multiple verticals. Evaluate calls based on predefined quality parameters (communication, product knowledge, empathy, adherence to script, closure, etc.). Identify gaps in conversations and provide structured, actionable feedback to improve agent performance. Maintain regular feedback logs and share them with relevant stakeholders. Insights & Reporting Create weekly/monthly audit reports with detailed insights and trends. Analyze audit data to identify recurring issues, training needs, and process improvement areas. Build dashboards or visual reports to communicate performance health across teams. Performance Coaching Drive performance improvement for the bottom quartile by engaging in one-on-one coaching, live call listening, and personalized feedback sessions. Track progress of low-performing agents and collaborate with Team Leaders to support upliftment efforts. Script & Process Optimization Regularly review and help optimize calling scripts based on customer response patterns, business objectives, and campaign changes. Ensure updated scripts are documented, cascaded, and implemented effectively across the floor. Documentation & SOPs Prepare and maintain SOPs related to call quality, auditing processes, and communication guidelines. Ensure easy access and understanding of quality standards for all team members. Call Listening & Calibration Participate in live and recorded call listening sessions. Conduct call calibration sessions with Team Leaders and stakeholders to ensure alignment in quality scoring and expectations. Requirements: Must-Haves 1–3 years of experience as a Quality Analyst in inside sales or telecalling. Strong understanding of quality assurance frameworks, audit parameters, and sales effectiveness. Excellent verbal and written communication skills in English; Hindi proficiency is a plus. Ability to analyze call trends and drive bottom performers to average or above-average performance. Familiarity with CRM tools (Preferred) and call monitoring software (e.g., Convin.AI, Exotel, Leadsquared etc) Good to Have Experience in healthcare sales Exposure to creating training modules or working closely with training teams. Certification in Quality Assurance or Sales Enablement is a bonus. What You’ll Bring: A sharp ear for detail, with the ability to listen beyond words. A coach’s mindset with the tact to deliver feedback that drives change. A collaborative spirit that thrives on uplifting team performance. A data-first approach to decision-making.
Posted 1 month ago
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