Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Team Leader-Service Recovery IDFC FIRST Bank

3.0 - 7.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Team Leader-Service Recovery in the Customer Experience department, you will be responsible for managing a team of officers who reach out to customers identified as detractors to address their concerns effectively. Your primary duties will include overseeing the team's analysis of customer feedback, monitoring and addressing queries, requests, and complaints in the bank's CRM system, and assisting team members in providing end-to-end resolutions to customers. You will also be expected to evaluate team calls, offer constructive feedback for improvement, and ensure that the team meets performance parameters based on the Scorecard metrics. Additionally, you will be involved in handling adhoc activities related to surveys as part of your secondary responsibilities. The key success metrics for this role will include monitoring the team's Productivity, SQ Adherence, SR Closure within TAT, and Talk time to ensure efficient service delivery and customer satisfaction.,

Posted 1 week ago

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Risk Manager - Personal loan Policy Manager Intellectual Capital HR Consulting Pvt. Ltd.

10.0 - 14.0 years

0 Lacs

maharashtra

On-site

The role of a Personal Loan Policy Manager involves processing, implementing, and developing risk strategies for the personal loan business. You are responsible for creating a robust risk framework that includes risk identification, assessment, mitigation, tracking, and reporting. Managing portfolio risk to maintain overall business losses is a critical part of your role. You will be required to monitor portfolio delinquencies at a micro level, identifying segments, locations, channels, profiles, and proposing policies/strategies to enable business growth while controlling risks. Evaluating products/programs/policies in line with regulatory guidelines and building strong risk controls across all spectrums is an essential aspect of the job. As a Personal Loan Policy Manager, you will assess scorecards and formulate policies/strategies based on scorecard evaluations. Implementing technological interventions such as scorecards, digital journeys, and automations is part of your responsibilities. Utilizing analytics to track various risk key performance indicators (KPIs) against defined risk appetites is crucial. You are expected to recommend improvements to processes and policies to drive operational efficiencies. The ideal candidate should have a minimum of 10 years of experience in a similar policy role, knowledge of policy frameworks related to personal loan products/unsecured products, excellent language skills, and effective communication abilities. Additionally, experience in team management, coordination with stakeholders, proficiency in data analytical tools like SAS/SQL & Python, and familiarity with Powerbi tools for visualization are required. Strong analytical skills are a must for this role.,

Posted 1 month ago

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Quality Analyst - BPO Freelancer Dhanalakshmi

1.0 - 3.0 years

1 - 4 Lacs

Chennai

Work from Office

Monitor and evaluate calls, chats, or emails to ensure quality compliance. Provide feedback, support RCA, generate reports, and suggest process improvements for customer satisfaction. Required Candidate profile Graduate with 1–3 yrs QA experience in BPO. Strong in communication, quality metrics, and analysis. Skilled in call audits, feedback, and reporting. Voice and non-voice QA preferred.

Posted 3 months ago

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