6588 Score Jobs - Page 50

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: PySpark . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Company Description International design firm offering specialist engg, design and consultancy services for Building Envelopes / Facade Engineering / Architectural Engineering / BIM / Complex 3d designs. A Team of Engineers, Specialist Consultants, Designers and Advisers, deeply involved in details from design to implementation. A technology-focused firm offering highly practical and innovative solutions, a creative working environment for the team to produce inspirational designs and is well known for high-quality work completed. The team has delivered iconic projects across SE Asia, India and Africa, deeply involved in design and construction. What BES offer Along with competitive pay, BES provides the following enriched working conditions A creative design team of engineers, architects, production engineers, product designers, simulation engineers and other multidisciplinary specialists. Able to gain good knowledge in advance designs, skills and techniques Exposure to work on global projects with international collaborations High-quality internal training and mentoring by senior team members Our dedicated site specialist team brings rich experiences from real-time project implementations, shared across the team at all levels Knowledge sharing to enhance multi-discipline skills covering design and implementations Have a good internal QAQC system, good communications, goals are set, systematic working less word pressure Work-life balance, no extra hours working with five days of work per week Family health insurance, Annual bonus pay Job Description B. Engg Graduate (passed out, ready to join immediate) min. 60% score CGPA. Interested to work on various interesting Building Façade Proejcts. Willing to learn quickly and keen to adapt to demanding requirements, following job profile - Working with a team of engineers, architects and designers - Good understanding and ability to read architectural/technical drawings - Carry out inspections at factory and site works under the guidance of Senior members - Prepare reports, track issues, follow-ups and complete tasks - Communicate and coordinate with the building construction team - Work involves both office and site inspection work Skills and Capabilities - Bachelor’s Degree (Civil, Mechanical, Production) with good English communication in reading and writing - Min 1 or 2 years site experiences in pre-fabrication, steel construction, plant construction, industrial or any type of buildings - Project Management certification or any similar qualification will be an added advantage - Good computer knowledge of Microsoft Office, Excel, PowerPoint Reports, Emails etc,. - Physically fit and able to work on construction site to carry out building façade works quality checks, training will be provided by senior specialists - Pro-active, team worker and willing to carry out various inspections works at factory and site works. - Passion to learn and adopt challenging building construction works.

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. We are seeking an outstanding Client Partner to join our Emerging and Scaled Sales team, a fast-growing unit within the Spotify Ad Sales organization. We want someone who loves our product and wakes up every morning happy to interact with our clients. This role includes new business development, strategic planning, expert product knowledge, storytelling and client communication. You should be confident while staying humble. You work hard, but appreciate a healthy life balance. Your work will impact the way we connect with Spotify advertisers and users, and will shape the way the world experiences Spotify, so operating with integrity, speed, and passion is invaluable. What You'll Do Focus on consultative selling, educating, and inspiring our clients to use Spotify to enhance their business objectives Proactively source and engage customer relationships across the vertical and industry to build future pipelines Develop and coordinate effective sales propositions and practices for client interactions, sales, and services. Adapt to platform and ad product innovations by preparing key data, historical findings, and relevant research Meet and exceed advertising revenue goals by taking ownership and applying an entrepreneurial approach to drive growth Develop strategic insights and perform basic performance reporting for your market or vertical. Analyze campaign performance statistics and recommend enhancements to improve results Maintain an in-depth understanding of Spotify products and developments. Use this knowledge to identify cross-selling opportunities aligned with customer business goals Track a high volume of complex conversations, utilizing software tools to prioritize activities and engagements Collaborate with Product, Marketing, and Data teams to drive holistic strategies. Contribute to platform maintenance and efficiency as needed Who You Are You have about of 4+ years of digital advertising sales experience, managing a pipeline & driving revenue within a digital advertising technology organization. Expertise in audio advertising preferred You thrive while having to navigate varied demands on your time, rather than being told what to do in an environment free of distraction You succinctly express your stakeholders’ needs, and your own, to others You want to be the best, but you’re more driven by beating your own prior top score than by reigning as the top scorer on your team You’re excited to overachieve against targets You’re keen to learn from peers and share your own strengths & success stories to support others. You’re quick to credit others with wins; your team’s victory is your own Where You'll Be This role is based in Bangalore We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3x a week Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

HCL Software (hcl-software.com) delivers software that fulfils the transformative needs of clients around the world. We build award winning software across AI, Automation, Data & Analytics, Security and Cloud. The HCL Unica+ Marketing Platform enables our customers to deliver precision and high performance Marketing campaigns across multiple channels like Social Media, AdTech Platforms, Mobile Applications, Websites, etc. The Unica+ Marketing Platform is a Data and AI first platform that enables our clients to deliver hyper-personalized offers and messages for customer acquisition, product awareness and retention. We are seeking a Senior Architect Developer with strong Data Science and Machine Learning skills and experience to deliver AI driven Marketing Campaigns. Responsibilities Designing and Architecting End-to-End AI/ML Solutions for Marketing: The architect is responsible for designing robust, scalable, and secure AI/ML solutions specifically tailored for marketing challenges. This includes defining data pipelines, selecting appropriate machine learning algorithms and frameworks (e.g., for predictive analytics, customer segmentation, personalization, campaign optimization, sentiment analysis), designing model deployment strategies, and integrating these solutions seamlessly with existing marketing tech stacks and enterprise systems. They must consider the entire lifecycle from data ingestion to model monitoring and retraining. Technical Leadership: The AI/ML architect acts as a technical leader, providing guidance and mentorship to data scientists, ML engineers, and other development teams. They evaluate and select the most suitable AI/ML tools, platforms, and cloud services (AWS, GCP, Azure) for marketing use cases. The architect is aso responsible for establishing and promoting best practices for MLOps (Machine Learning Operations), model versioning, continuous integration/continuous deployment (CI/CD) for ML models, and ensuring data quality, ethical AI principles (e.g., bias, fairness), and regulatory compliance (e.g., data privacy laws). Python Programming & Libraries: Proficient in Python with extensive experience using Pandas for data manipulation, NumPy for numerical operations, and Matplotlib/Seaborn for data visualization. Statistical Analysis & Modelling: Strong understanding of statistical concepts, including descriptive statistics, inferential statistics, hypothesis testing, regression analysis, and time series analysis. Data Cleaning & Preprocessing: Expertise in handling messy real-world data, including dealing with missing values, outliers, data normalization/standardization, feature engineering, and data transformation. SQL & Database Management: Ability to query and manage data efficiently from relational databases using SQL, and ideally some familiarity with NoSQL databases. Exploratory Data Analysis (EDA): Skill in visually and numerically exploring datasets to understand their characteristics, identify patterns, anomalies, and relationships. Machine Learning Algorithms: In-depth knowledge and practical experience with a wide range of ML algorithms such as linear models, tree-based models (Random Forests, Gradient Boosting), SVMs, K-means, and dimensionality reduction techniques (PCA). Deep Learning Frameworks: Proficiency with at least one major deep learning framework like TensorFlow or PyTorch. This includes understanding neural network architectures (CNNs, RNNs, Transformers) and their application to various problems. Model Evaluation & Optimization: Ability to select appropriate evaluation metrics (e.g., precision, recall, F1-score, AUC-ROC, RMSE) for different problem types, diagnose model performance issues (bias-variance trade-off), and apply optimization techniques. Deployment & MLOps Concepts: Deploy machine learning models into production environments, including concepts of API creation, containerization (Docker), version control for models, and monitoring. Qualifications & Skills At least 15+ years of Experience across Data Architecture, Data Science and Machine Learning. Experience in delivering AI/ML models for Marketing Outcomes like Customer Acquisition, Customer Churn, Next Best Product or Offer. This is a mandatory requirement. Experience with Customer Data Platforms (CDP) and Marketing Platforms like Unica, Adobe, SalesForce, Braze, TreasureData, Epsilon, Tealium is mandatory. Experience with AWS SageMaker is advantageous Experience with LangChain, RAG for Generative AI is advantageous. Experience with ETL process and tools like Apache Airflow is advantageous Expertise in Integration tools and frameworks like Postman, Swagger, API Gateways Ability to work well within an agile team environment and apply the related working methods. Excellent communication & interpersonal skills A 4-year degree in Computer Science or IT is a must. Travel: 30% +/- travel required

HCL Software (hcl-software.com) delivers software that fulfils the transformative needs of clients around the world. We build award winning software across AI, Automation, Data & Analytics, Security and Cloud. The HCL Unica+ Marketing Platform enables our customers to deliver precision and high performance Marketing campaigns across multiple channels like Social Media, AdTech Platforms, Mobile Applications, Websites, etc. The Unica+ Marketing Platform is a Data and AI first platform that enables our clients to deliver hyper-personalized offers and messages for customer acquisition, product awareness and retention. We are seeking a Senior Python Developer with strong Data Science and Machine Learning skills and experience to deliver AI driven Marketing Campaigns. Responsibilities Python Programming & Libraries: Proficient in Python with extensive experience using Pandas for data manipulation, NumPy for numerical operations, and Matplotlib/Seaborn for data visualization. Statistical Analysis & Modelling: Strong understanding of statistical concepts, including descriptive statistics, inferential statistics, hypothesis testing, regression analysis, and time series analysis. Data Cleaning & Preprocessing: Expertise in handling messy real-world data, including dealing with missing values, outliers, data normalization/standardization, feature engineering, and data transformation. SQL & Database Management: Ability to query and manage data efficiently from relational databases using SQL, and ideally some familiarity with NoSQL databases. Exploratory Data Analysis (EDA): Skill in visually and numerically exploring datasets to understand their characteristics, identify patterns, anomalies, and relationships. Machine Learning Algorithms: In-depth knowledge and practical experience with a wide range of ML algorithms such as linear models, tree-based models (Random Forests, Gradient Boosting), SVMs, K-means, and dimensionality reduction techniques (PCA). Deep Learning Frameworks: Proficiency with at least one major deep learning framework like TensorFlow or PyTorch. This includes understanding neural network architectures (CNNs, RNNs, Transformers) and their application to various problems. Model Evaluation & Optimization: Ability to select appropriate evaluation metrics (e.g., precision, recall, F1-score, AUC-ROC, RMSE) for different problem types, diagnose model performance issues (bias-variance trade-off), and apply optimization techniques. Deployment & MLOps Concepts: Understanding of how to deploy machine learning models into production environments, including concepts of API creation, containerization (Docker), version control for models, and monitoring. Qualifications & Skills At least 8-10 years. of Python Development Experience with at least 4 years in data science and machine learning Experience with Customer Data Platforms (CDP) like TreasureData, Epsilon, Tealium, Adobe, Salesforce is advantageous. Experience with AWS SageMaker is advantegous Experience with LangChain, RAG for Generative AI is advantageous. Expertise in Integration tools and frameworks like Postman, Swagger, API Gateways Knowledge of REST, JSON, XML, SOAP is a must Ability to work well within an agile team environment and applying the related working methods. Excellent communication & interpersonal skills A 4-year degree in Computer Science or IT is a must. Travel: 30% +/- travel required

Job description: Job Description Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. ͏ Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team ͏ Deliver No.Performance ParameterMeasure1.Process Performance Meet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score ͏ ͏ Mandatory Skills: L&P Policy Acquisition & Servicing . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. We are seeking an outstanding Client Partner to join our Emerging and Scaled Sales team, a fast-growing unit within the Spotify Ad Sales organization. We want someone who loves our product and wakes up every morning happy to interact with our clients. This role includes new business development, strategic planning, expert product knowledge, storytelling and client communication. You should be confident while staying humble. You work hard, but appreciate a healthy life balance. Your work will impact the way we connect with Spotify advertisers and users, and will shape the way the world experiences Spotify, so operating with integrity, speed, and passion is invaluable. What You'll Do Focus on consultative selling, educating, and inspiring our clients to use Spotify to enhance their business objectives Proactively source and engage customer relationships across the vertical and industry to build future pipelines Develop and coordinate effective sales propositions and practices for client interactions, sales, and services. Adapt to platform and ad product innovations by preparing key data, historical findings, and relevant research Meet and exceed advertising revenue goals by taking ownership and applying an entrepreneurial approach to drive growth Develop strategic insights and perform basic performance reporting for your market or vertical. Analyze campaign performance statistics and recommend enhancements to improve results Maintain an in-depth understanding of Spotify products and developments. Use this knowledge to identify cross-selling opportunities aligned with customer business goals Track a high volume of complex conversations, utilizing software tools to prioritize activities and engagements Collaborate with Product, Marketing, and Data teams to drive holistic strategies. Contribute to platform maintenance and efficiency as needed Who You Are You have about of 4+ years of digital advertising sales experience, managing a pipeline & driving revenue within a digital advertising technology organization. Expertise in audio advertising preferred You thrive while having to navigate varied demands on your time, rather than being told what to do in an environment free of distraction You succinctly express your stakeholders’ needs, and your own, to others You want to be the best, but you’re more driven by beating your own prior top score than by reigning as the top scorer on your team You’re excited to overachieve against targets You’re keen to learn from peers and share your own strengths & success stories to support others. You’re quick to credit others with wins; your team’s victory is your own Where You'll Be This role is based in Bangalore We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3x a week Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

Assistant Store Manager(Team Leader) – ApnaMart Key Responsibilities: Drive store excellence by owning these KPIs: Achieve Sales Target % , and deliver NOB % via upselling. Maintain high Quality Check Score, Compliance Score and Store Hygiene. Improve Customer Retention % through customer engagement. Minimize Loss (Shrinkage + DEQ) for inventory integrity. Control Cash Shortage —ensure accurate cash handling. Maximize Online Fill Rate for omni-channel fulfilment. Reduce Attrition through team leadership and support. Qualifications & Skills: Strong leadership, communication, and people management skills. Proven ability to drive sales and improve store performance. Excellent problem-solving and organizational abilities. Proficiency in retail software and Microsoft Office tools. 1–3 years of experience in a similar retail role. Open for Both Male & Female candidates. Qualification: 12th Pass / Graduate What we Offer: Competitive salary with performance-based incentives. Growth and advancement opportunities within the company. Comprehensive training and development support. Dynamic and team-oriented work environment.

Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation/Master of Business Administration Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 800,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. Accenture’s Business Transformation team drives Digital & Process transformation, leveraging technology and domain-led innovative solutions to achieve significant business outcomes for our clients. We focus on powering Intelligent Operations by combining data, technology, people, and intelligence to enable decision-making, drive agility, and unlock business outcomes at speed and scale. Our team is expanding rapidly, integrating new solutions and emerging technologies. We are seeking dynamic leaders who can think outside the box and seamlessly collaborate with cross-functional teams. What are we looking for? In-depth expertise in Record to Report processes, including financial close, general ledger, consolidation, intercompany, fixed assets, treasury, tax, and master data management Strong understanding of the impact on RTR from upstream processes (Order to Cash, Procure to Pay) and downstream processes (reporting, analytics) Strong ERP functional skills with a profound understanding of SAP/Oracle (FI/CO modules) to adapt processes for efficient functioning and avoid bolt-on automations within RTR Strong experience in Design Thinking and customer journey mapping tools/frameworks; proven track record of running programs on data mining and persona mapping to develop end-to-end problem-solving plans for RTR Ability to identify automation/improvement opportunities and create comprehensive automation/transformation roadmaps specific to RTR Well-versed with industry-proven technologies & leading tools, automation, AI, and Analytics; proven track record of implementing digital solutions within RTR Understanding of BPaaS, New Age disruptive technologies (Blockchain, IoT) and their applicability in RTR business processes Strong consulting mindset on challenging the current norm and leveraging ever-changing technology solutions to drive RTR excellence Proven track record of delivering large-scale, end-to-end Process Transformation projects for global clients, with a significant focus on RTR Ability to hold conversations with CXO / CXO-1, lead solution defense, and manage ambiguous client situations effectively Excellent communication skills, result-oriented, self-driven person with a high energy level, analytical and structured, with extensive experience in managing a high-performance team and delivering large-scale transformation projects Ability to drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical RTR business processes Strong people management skills Roles and Responsibilities: Spearhead end-to-end Finance & Accounting transformation initiatives specifically focused on the Record to Report process, from general ledger management, financial close, consolidation, and reporting to master data management and intercompany accounting Act as a thought leader and evangelist for RTR transformation solutions for clients retained and outsourced organizations, demonstrating deep expertise in best practices and emerging trends Create customer-engaging solutions focusing on end-to-end RTR transformation, resulting in "Future Ready" Operations that optimize close cycles, enhance data accuracy, and improve financial insights Maintain a strong pipeline of RTR-focused proposals by enhancing stakeholder experience and consistently delivering tangible business outcomes Accelerate the journey to digital, data-driven, intelligent RTR operations by integrating innovative digital technologies (e.g., RPA, AI/ML, process mining), advanced analytics, and industry expertise Draw data and insights from client engagements, industry benchmarks, and RTR process expertise to identify transformation opportunities and build compelling business cases Engage with client senior leadership on RTR Transformation Roadmap creation, Target Operating Model design, and optimizing tactical value within the RTR domain Anchor RFP responses and support detailed solution run-throughs during the sales cycle for RTR-specific engagements Advise clients on leveraging automation (RPA, AI/ML) as a strategic enabler within RTR, including ecosystem design, governance models, RACI matrix, and integration with BPM platforms Undertake due-diligence processes and act as a trusted advisor to internal and external stakeholders on building an ecosystem of data mining and transformation specifically for RTR processes Drive Work Orchestration within RTR through Intelligent Finance, Flexible Operating Models, and Automated & Agile Workforce Evangelize solutions in RTR, collaborating with cross-functional teams within Accenture s digital ecosystem and partners, bringing them to life through demos and innovation labs Possess a strong understanding of commercial structures for transformation proposals and their impact on P&L, specifically within the context of RTR value creation

Company Background: Indus Insights is a cutting-edge Data Science and Advanced Analytics consulting firm. The firm focuses on the banking, fintech and Insurtech sectors, where it adds value in marketing, pricing, risk, valuations, collections, and loyalty analytics. Indus Insights has been in business for more than a decade and has clients across four continents. Clients include one of the top 3 consumer lenders in the US, a "Big Four" bank in Australia, two of the top 30 global banks, one of UK’s top 15 auto insurers, one of America’s largest fuel cards companies, a leading publicly-listed Australian fintech company, most of the large banks in Singapore, one of the top 5 US airlines, and a variety of other companies in the BFSI sector. Indus Insights is led by seasoned veterans with decades of experience in blue chip companies such as Capital One, Bain, HSBC, Citibank, Mercer, etc. The firm has an all-star team of more than 150+ people, with nearly everyone being a graduate of one of the top IITs, IIMs, and similarly competitive programs. Indus Insights is headquartered in Gurgaon, with a satellite office in Philadelphia, US. The firm has been growing rapidly, with a six-year revenue CAGR of nearly 50%, while maintaining healthy profitability throughout. Indus Insights raised Rs. 50 Cr of growth capital funding in summer ’22, as it enters the next phase of its growth. Indus Insights is VC funded, profitable, and includes global business leaders among its Advisory Board members and Angel Investors. More information on the firm can be found at www.indusinsights.com. Why Indus Insights Employees of Indus Insights describe two key features that make them most excited about Indus People & Culture: Employees love the experience of working with team members who are all exceptionally bright and fun at the same time; Work culture is collegial, fast-moving, and non-bureaucratic Professional Developmen t: The firm makes a priority of investing in the development of its people. This happens through formal training programs on hard skills (such as R, Python, Machine learning, etc.), external faculty led initiatives on soft skills such as communication, and on-the-job training in areas such as team leadership, stakeholder management, effective prioritization, etc. Not surprisingly, employees give the company stellar scores in internal satisfaction surveys, with an average score of 4.4 or higher (on a scale of 1-5, with 5 being the best) on parameters such as ‘likelihood to recommend Indus’, trust in leadership’, excitement about being at Indus’ etc. Roles & Responsibilities Support day-to-day HR operations, including maintaining employee records and ensuring compliance with internal processes Handle employee documentation such as offers letters, employment agreements, and verification letters Regularly update and maintain the HRIS system with accurate employee data and status changes (e.g., promotions, etc.) Support Talent Acquisition operations, including interview scheduling, candidate communication and maintaining recruitment trackers Assist with scheduling and coordination of internal HR meetings, events, and training sessions Support the execution of employee engagement initiatives and assist in collecting and compiling employee feedback Collaborate with HR Business Partners and other teams on various projects and ad-hoc requests Our Requirement 1–2 years of experience in Human Resources, relevant internship experience, or a strong and demonstrated interest in building a long-term career in HR Strong attention to detail and ability to manage multiple tasks efficiently in a fast-paced environment Excellent communication and interpersonal skills Proficiency in MS Office, especially Excel and PowerPoint Comfort with ambiguity and a strong sense of ownership and accountability Collaborative attitude and willingness to learn and grow within the role

Company Background: Indus Insights is a cutting-edge Data Science and Advanced Analytics consulting firm. The firm focuses on the banking, fintech and Insurtech sectors, where it adds value in marketing, pricing, risk, valuations, collections, and loyalty analytics. Indus Insights has been in business for more than a decade and has clients across four continents. Clients include one of the top 3 consumer lenders in the US, a "Big Four" bank in Australia, two of the top 30 global banks, one of UK’s top 15 auto insurers, one of America’s largest fuel cards companies, a leading publicly-listed Australian fintech company, most of the large banks in Singapore, one of the top 5 US airlines, and a variety of other companies in the BFSI sector. Indus Insights is led by seasoned veterans with decades of experience in blue chip companies such as Capital One, Bain, HSBC, Citibank, Mercer, etc. The firm has an all-star team of more than 150+ people, with nearly everyone being a graduate of one of the top IITs, IIMs, and similarly competitive programs. Indus Insights is headquartered in Gurgaon, with a satellite office in Philadelphia, US. The firm has been growing rapidly, with a six-year revenue CAGR of nearly 50%, while maintaining healthy profitability throughout. Indus Insights raised Rs. 50 Cr of growth capital funding in summer ’22, as it enters the next phase of its growth. Indus Insights is VC funded, profitable, and includes global business leaders among its Advisory Board members and Angel Investors. More information on the firm can be found at www.indusinsights.com. Why Indus Insights Employees of Indus Insights describe two key features that make them most excited about Indus People & Culture: Employees love the experience of working with team members who are all exceptionally bright and fun at the same time; Work culture is collegial, fast-moving, and non-bureaucratic Professional Developmen t: The firm makes a priority of investing in the development of its people. This happens through formal training programs on hard skills (such as R, Python, Machine learning, etc.), external faculty led initiatives on soft skills such as communication, and on-the-job training in areas such as team leadership, stakeholder management, effective prioritization, etc. Not surprisingly, employees give the company stellar scores in internal satisfaction surveys, with an average score of 4.4 or higher (on a scale of 1-5, with 5 being the best) on parameters such as ‘likelihood to recommend Indus’, trust in leadership’, excitement about being at Indus’ etc. Purpose of your role Identify and manage the sourcing and prescreening of qualified professionals with the goal of developing and maintaining a diversified team of candidates available for open positions across business functions and levels. Key Responsibilities: As a Talent Acquisition Specialist your roles and responsibilities will include (and will not be limited to): Ensure effective and efficient delivery of the recruitment process: Manage end to end talent acquisition operations Manage applicant tracking sources effectively to manage candidate pipeline Effective management of recruitment database, mis, dashboard for the positions Ensure accurate and up-to-date data entry in the recruitment database Assist in the coordination of recruitment events, such as campus recruitment initiatives Develop candidate talent pipelines: Sourcing and screening prospective candidates from various job portals (like LinkedIn, IIM jobs etc.) Engage with professional networks, referrals and construct of strong network of passive candidates through personalized outreach Support in candidate management: Conduct the pre-screening discussion with the prospective candidate to assess the skill level, interest and cultural fit Coordinate and schedule interviews between candidates and interviewers Build trust, rapport and ensure timely update on their candidature to facilitate a positive candidate experience Provide support and assistance to candidates throughout the recruitment process Our Requirement 1–3 years of experience in Human Resources (preferably in recruitment), relevant internship experience, or a strong and demonstrated interest in building a long-term career in HR Strong attention to detail and organizational skills Excellent communication and interpersonal skills Ability to work effectively in a fast-paced, team-oriented environment Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Looker . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans. Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it. What You’ll Be Doing: Position Summary: The Analyst, Clinical Analytics will be working with a highly-advanced team of Risk and Quality Analysts to develop and maintain reporting capabilities. Roles & Responsibilities: Analyse data, produce reports, and connect model output to client & program operations Become a resource for how risk adjustment applies to various lines of business Identify quality measure opportunities as they relate to different lines of business Quantify and forecast operational returns related to risk adjustment and HEDIS quality measures Work in a collaborative environment with other innovative professionals to design, develop, and maintain best-in-breed risk adjustment and quality reporting solutions that measure and forecast risk scores, forecast quality STARs, monitor suspecting model performance, and identify areas of improvement Use cutting edge analytic tools & techniques like SQL, SAS and python to produce insights to improve our processes and research to share internally and externally. Skill Set Requirements (Mandatory): Bachelor’s degree with either a quantitative major (e.g. actuarial, statistics, economics, engineering, computer science, operations research, applied math) or healthcare major (health administration, public health) 3-5 years of experience in a health analytics, quantitative analyst, or software engineering / programming role Technical skills required in MS office and highly proficient programming skills –SQL, Python and/or SAS. Strong verbal & written skills and excellent communication & presentation skills. Comfortable presenting complex analyses Collaborative working style with the ability to work across different organizations and personalities as well as comfort in a highly matrixed environment Ability to multitask, prioritize, adapt to change, work well under pressure in an entrepreneurial environment, meet deadlines, and manage a project from start to finish Finishing Touches (Preferred): Ability to understand and apply highly technical specifications to healthcare datasets Experience with machine learning concepts such as regression, stratification, etc. Experience applying Medicare, Medicaid, or ACA risk adjustment mode Experience applying Medicare STARS quality measures Academic Qualification: Please list what academic qualifications the candidate must hold (i.e., bachelors, associates, etc.) below: Bachelors is preferred but programming specific associates maybe okay. Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business. Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status .

Job Summary Sales and Services Objectives Maximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured) Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding. Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions. Provide support for new product launches, and champion new sales initiatives Collaborate with Segment to facilitate up- streaming of customers Ensure employees are adequately trained on all products/ processes and services facilitating first time resolution. Minimize rejections and customer complaints Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure PFM, teller and service managers’ productivity are at optimum levels He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times Business Revenue and Cost Management Lead revenue generation and profitable growth by focusing on: Improved deposit mix comprising Current and Savings accounts Waiver Tracking and Management Non-funds based income Ensure costs are managed within budgets Key Responsibilities Processes Operations and Compliance Ensure satisfactory ratings in all internal/external audits conducted at the branch Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated Ensure timely and accurate submission of all returns both internal and statutory for sales and service Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars People & Talent People Management Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline. Develop and build talents within branch through optimal resourcing, capacity planning, succession planning and engagements Achieve high employee engagement and satisfaction. Retain talent, check attrition Identify and address training and development needs of staff on an on-going basis Segment Ownership Implement all segment/ product initiatives in the catchment (PRB/ NR/ SME/ Mortgages) Jointly own the delivery of segment / product (PRB/ NR/ SME / Mortgages) objectives with the segment Risk Management Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention and ensure compliance thereto. Any suspicious transaction must immediately be reported as per guidelines Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner; Report all accidents and incidents and bring to the attention of the management any hazard in the workplace As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that: Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately. The contractors working in your area or for you are working in a safe & healthy manner. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Skills And Experience Branch Operation Knowledge along with Wealth & Affluent client Management Qualifications Graduate/ Post Graduate At least 7-8 years of overall experience with sound banking knowledge- all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable. Leadership skills, communication skills, relationship building skills, competitive awareness & benchmarking Customer Orientation and Business Focus About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Requirements Job Requirements Role/Job Title - Bank Authorizer Business - Retail Banking Function/ Department: Branch Banking Place of work: PAN India Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.. Roles & Responsibilities Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell Deliver business target assigned as per performance score card Giving the client need based product solutions and in the process aligning client requirements with business specifics. Assessing customer propensity and ensuring higher product penetration per relationship. Referencing for more business from existing customers. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. Assist in closure of all observations on audit report. Client relationship management and customer services related to retail banking operations Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card. Qualifications Graduate - Any discipline Post Graduate - Any discipline Experience Minimum Number of Years - 6+ years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities

SAT n paper is an 8-year company providing online tutoring for standardized tests to students in India and abroad. The current team size is 400+ retainers. We are looking for Client Relationship Managers. About the role of Student Success Officer / Student Services Manager We seek a dynamic and motivated Student Success Officer (SSO) to join our team! This role is critical in ensuring student success by monitoring and improving students' performance and scores within assigned cohorts. You will work closely with students, parents, and a team of assistant managers and tutors to create impactful interventions that lead to high student achievement. Key Responsibilities: • Track and monitor student performance, with a strong emphasis on enhancing score improvement and ensuring measurable progress. • Lead and manage Parent Mentor Meetings (PMMs) to plan intervention strategies. • Responsible for tailoring students' preparation plans based on individual needs and progress, while coordinating effectively with tutors and senior management to ensure optimal outcomes. • Manage and guide a team of 3-5 assistant managers coordinating students’ preparation strategies. • Serve as the primary contact for students and parents, providing an exceptional frontline support service. • Foster positive relationships between students, parents, and the management team, while aligning and strategizing the students' prep. Key Skills and Competencies: • Proactive and driven individual with strong enthusiasm, high energy, and a deep passion for fostering educational success and building client relationships- Strong administrative, organizational, and planning skills to ensure smooth operations. • Excellent verbal and written communication skills, with the ability to interact effectively with staff, students, and parents. • Experience in managing and mentoring students and internal teams. • Hands-on knowledge of Google Sheets, WhatsApp, email, and CRM tools. • Ability to work independently while taking direction from senior management to foster a conducive learning environment. Ideal Candidate • Experience: 3 to 8 years of experience in client relationship management. • Communication Skills: Excellent verbal and written communication skills, with the ability to engage and build rapport with diverse clients effectively. • Remote Work Experience: Experience in remote working environments is preferred, demonstrating the ability to thrive in a virtual setting. • Study Abroad Knowledge: Familiarity with the study abroad industry is a plus, though not mandatory. • Position Details: This is a full-time, work-from-home role. • Leadership & Education: Preference will be given to candidates with prior leadership or managerial roles in the education industry. Remuneration: 6 LPA to 7.2 LPA

JD - Senior Manager HRBP About Vymo Vymo transforms how financial institutions manage their distribution networks and collections operations.Our AI-powered DMS and CMS platform serves 350,000+ users across 70+ global financial enterprises, enabling banks and insurers to optimize performance across their distribution channels, and empowering banks to drive operational excellence in collections. Why Global Leaders Choose Vymo Vymo partners with financial institutions through a comprehensive solution that combines deep domain expertise with cutting-edge technology. Our platform's human-centric design, coupled with enterprise-grade scalability and AI-powered intelligence, delivers measurable business outcomes while ensuring high user adoption and engagement. Recognition & Trust Backed by $45M+ funding from Peak XV partners (formerly Sequoia), Emergence Capital, and Bertelsmann Investments. Trusted by leading global financial institutions including Berkshire Hathaway, AIA, AXA, SBI Life, HDFC Bank, Aditya Birla Capital, Tata AIA, ABSLI and many more! Recognized by Celent in their 2024 Distribution Management Solutions report, with an Advanced Functionality ranking. Featured in Gartner's Market Guide for Sales Engagement Applications and recognized as a "Strong Performer" in Forrester's Sales Engagement Wave Report. Microsoft 'AI for All' award winner for innovation in artificial intelligence Explore Vymo at https://vymo.com/ Product: The evolution of Vymo as a product can be broadly divided into three phases Lead and Activity Management: We provided a mobile-first lead and activity management tool that enabled large enterprises with distributed field sales teams to digitize their sales processes and get real time visibility into their team’s productivity. Sales Engagement Platform: We built capabilities like nudges, goals, playbooks, performance dashboards etc that enabled large financial institutions to improve their business outcomes(faster time to convert, higher sales, increased productivity etc). Distribution Management Platform: We are currently in this phase. With a significant increase in the number of apps an average seller uses to perform their day-to-day business activities, financial institutions are looking to consolidate their tech stack. In addition, we realize that we have an opportunity to become an insurance “core system” by owning the end-to-end advisor life cycle - recruitment, onboarding, training, selling, engagement and performance management. Employment Type: Permanent Location: Bangalore (Hybrid) About The Role The Human Resource function plays a critical role in building these scalable systems and processes in line with the organization priorities . The HRBP will be embedded within our tech, product, and support orgs to provide strategic HR partnership and hands-on support. You’ll work closely with leadership and managers to understand business priorities, champion employee experience, and deliver high-impact people programs—from org planning and performance management to eNPS action planning and employee development. Key Responsibilities Strategic Business Partnership Act as a strategic advisor and coach to functional leaders in Engineering, Product, and Customer Support. Translate business goals into aligned people strategies—supporting org design, workforce planning, and team capability building. Use data-driven insights to influence decision-making and identify people trends, risks, and opportunities. CoE Program Design & Implementation Collaborate with CoE teams (Talent Management, Rewards, OD) to shape and execute org-wide initiatives. Provide business lens/feedback into CoE programs to improve relevance and adoption. Co-design and pilot HR programs such as: Capability frameworks and skills mapping Leadership development interventions Employee engagement & culture transformation Diversity & inclusion programs Rewards benchmarking and role calibration Employee Experience & Engagement Own and drive the eNPS (Employee Net Promoter Score) cycle—partnering with People Ops on survey design, running quarterly or biannual pulse checks, and facilitating action planning workshops with leaders and teams. Conduct regular listening sessions, skip-level conversations, and real-time feedback loops to stay ahead of issues. Champion a culture of psychological safety, trust, and continuous improvement. Performance & Talent Management Lead the performance enablement cycle—goal setting, ongoing feedback, mid-year and annual reviews. Partner with managers to develop high-potential talent and succession plans. Identify learning needs and collaborate with the L&D team to roll out targeted interventions. People Ops & Compliance Collaborate with HR Ops to ensure smooth onboarding, offboarding, and internal mobility processes. Support fair and consistent application of HR policies, handle employee relations cases with care and clarity. Maintain HR data accuracy and leverage dashboards for ongoing org health tracking. Requirements 6–8 years of HR experience, with at least 3+ years in a strategic HRBP role in a high-growth tech/product company. 1-2 years experience in HR CoE role will be a plus Ability to lead one or two member team Demonstrated experience supporting Engineering/Product/Support teams. Strong analytical and diagnostic skills—comfortable working with tools like Excel, dashboards, or survey platforms to draw insights. Hands-on experience running eNPS or engagement surveys, analyzing data, and facilitating cross-functional action planning. High emotional intelligence and a collaborative, problem-solving mindset. Solid understanding of employment laws and HR practices in your region (global exposure a plus). Thrive in fast-paced, dynamic environments with shifting priorities.

Job Title : Service Head – Home Appliances. Location: New Raipur Department: After-Sales Service / Customer Support Industry: Consumer Electronics / Home Appliances Experience Required: 10–15 years in Service Operations (at least 3–5 years in a leadership role) Job Summary: We are seeking an experienced and strategic Service Head to lead our after-sales service and customer support operations for our home appliance product lines including Televisions, Fans, and Air Coolers ,etc. The ideal candidate will be responsible for ensuring high levels of customer satisfaction, driving service revenue, and building a responsive and efficient service network across regions. Key Responsibilities: Service Strategy & Operations  Develop and implement the overall service strategy, KPIs, and operational plans in alignment with business objectives.  Establish and monitor SLA compliance, TAT, first-time resolution rates, and customer satisfaction metrics.  Oversee the setup and optimization of service centers, authorized service partners, and field service networks. Customer Experience & Quality  Lead the customer support function including inbound queries, complaint resolution, installations, repairs, and AMC management.  Ensure a delightful post-sale experience through prompt, professional, and technically sound service.  Work closely with the QA and product teams to address recurring issues and drive product improvement. Team & Partner Management  Lead, train, and motivate the national service team including regional managers, service engineers, and call centre staff.  Manage relationships with authorized service partners, ensuring capability, coverage, and compliance with service standards. Spare Parts & Logistics  Oversee the spare parts supply chain, inventory control, and availability across regions.  Coordinate with the supply chain team for fast-moving parts forecasting and reverse logistics. Technology & Process Optimization  Implement CRM, ticketing systems, and mobile field service tools to digitize service operations.  Identify and deploy automation or AI-based tools to improve efficiency and reduce operational costs. Regulatory & Warranty Management  Ensure compliance with local warranty regulations, maintain documentation, and handle escalated legal or consumer forum cases if required.  Design and manage warranty and extended warranty programs. Qualifications & Skills:  Bachelor’s degree in Engineering (Electronics/Electrical/preferred); MBA is a plus.  Minimum 10 years of relevant experience in after-sales service.  Strong leadership and team-building capabilities.  Experience in managing multi-channel service operations (in-house, outsourced, franchise).  Sound knowledge of CRM systems, service automation, and customer satisfaction metrics.  Excellent problem-solving, communication, and negotiation skills.  Willingness to travel across regions to monitor service centers and partners. KPIs / Success Metrics:  Customer Satisfaction Score (CSAT/NPS)  Service TAT (Turnaround Time)  First-Time Fix Rate  Cost per Service Call  Spare Parts Availability Interested candidate can share there CVs on - 9752410256 Mail ID - hr@arhamtechnologies.co.in Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Ability to commute/relocate: Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 3 years (Preferred)

About the Role: Seeking for a results-driven Enthusiast to join team. Will be responsible for strategizing, executing, and optimizing high-performing Google Ads campaigns across Search, Display, YouTube, and Shopping to generate qualified leads and maximize ROI. Key Responsibilities: Plan, execute, and optimize Google Ads campaigns (Search, Display, Shopping, Video, Performance Max). Track and analyze campaign performance using Google Ads, GA4, and other analytics tools. Continuously test and iterate on creatives, landing pages, and ad copy to improve CTR and conversions. Monitor budget pacing and ensure efficient ad spend allocation across campaigns. Requirements: 1–3 years of hands-on experience managing Google Ads campaigns. Google Ads Certification (Search, Display, Shopping, or Video) preferred. Strong understanding of bidding strategies, quality score, and audience segmentation. Proficiency in Google Ads, GA4, Google Tag Manager, and Google Data Studio. Ability to analyze data and make data-driven decisions quickly.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Servicenow Custom App Development . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: ServiceNow - Platform Core . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Commercial finance experience is must Educational Qualification: CA/ MBA finance /CMA Purpose of the Role To ensure profitable business growth through effective cost and working capital management, while maintaining high levels of customer satisfaction. Role Overview The role is responsible for ensuring profitable business growth through effective cost and working capital management while maintaining high customer satisfaction. The role leverages digitization as an enabler to streamline operations and enhance efficiency. Key Responsibilities Sales & Revenue Management Ensure timely adherence to budgeted sales targets through efficient dispatch management (% Adherence). Monitor and enhance Service Value Cost (SVC) effectiveness to improve profitability (RS/Kg). Strategically plan and execute actions to optimize Gross Margin (% Output). Customer Satisfaction & Experience Improve Net Promoter Score (NPS) by enhancing Estimated Time of Dispatch (% Adherence). Digital Transformation Drive Digital Initiatives across the function (Number of Projects). Employee Engagement & Development Working Capital & Financial Efficiency Ensure Overdue Management and optimize accounts receivable (Rs in Cr Output). Reduce Accounts Receivable (AR) Days to enhance cash flow (Number of Days Output). Manage Operating Expenditure (Opex) efficiently (Rs in Cr Output). Compliance & Risk Management Ensure adherence to Legal & Statutory Compliance (Input Adherence). (ref:iimjobs.com)

Location: Bengaluru, India Experience: 6 - 8 Years Reporting To: Head of Communications Role Overview: This role manages Delhivery's online brand presence. The specialist monitors, manages, and enhances the company's reputation across digital platforms. This role develops strategies for online narrative control, issue resolution, and brand representation. Key Responsibilities: Strategy Development and Execution: Formulate, implement, and refine online reputation management strategies. Align ORM initiatives with communication objectives and business goals. Develop and implement standard operating procedures for ORM processes. Monitoring and Analysis: Conduct monitoring of brand mentions, customer reviews, ratings, news reports, social media conversations, and online forum discussions. Utilize ORM software (e.g., Brandwatch, Meltwater, Sprinklr, Google Alerts, Mention, Locobuzz, QuickMetrix, Sprout Social) for sentiment analysis and trend identification. Analyze data to identify issues, sentiment shifts, and reputation risks. Generate reports detailing online sentiment, discussion themes, and reputation performance metrics (e.g., sentiment score, review ratings, response rates). Crisis Management and Resolution: Establish and activate response protocols for addressing feedback, complaints, and public relations incidents across digital platforms. Coordinate with Customer Service, Legal, Public Relations, and Marketing departments to ensure a unified approach to issue resolution and information dissemination. Review and Feedback Management: Oversee Delhivery's presence and performance on review platforms (e.g., Google My Business, Glassdoor, industry-specific review sites). Compose and publish responses to customer reviews, addressing feedback according to established guidelines. Track review platform KPIs, including average rating, number of reviews, and response time. Content Strategy and Search Engine Reputation Management (SERM): Collaborate with content creation and marketing teams to develop and disseminate positive and informative content. Identify content gaps that impact online perception and propose content development initiatives. Apply SEO principles to content to improve visibility of brand information in search engine results pages (SERPs). Partner with social media teams to ensure consistent brand voice and manage public interactions. Monitor search engine rankings for brand-related keywords and implement strategies to suppress unfavorable content. Vendor and Tool Management: Evaluate, onboard, and manage external ORM agencies or software vendors. Ensure utilization of ORM tools and platforms, optimizing configurations and reporting features. Qualifications: Bachelor's degree. Focus on Communications, Marketing, Public Relations, or a related field. Minimum 6 years to 8 years of experience in Online Reputation Management. Experience includes development and implementation of ORM strategies for organizations. Experience with ORM software platforms such as Brandwatch, Meltwater, Sprinklr, Hootsuite, Sprout Social, Mention, Locobuzz, QuickMetrix, or similar enterprise-level tools. Understanding of digital marketing channels, social media ecosystems, and search engine functionality. Ability to produce written responses for public consumption, demonstrating clarity, conciseness, and empathy. Ability to conduct data analysis, identify trends, and derive insights from online data. Experience with crisis communication protocols and execution. Ability to manage multiple concurrent tasks and prioritize work. Experience within the logistics, e-commerce, or a consumer-facing industry is required.

We have an Urgent Opening for Customer Care Delight in leading FMCG Industry for Bangalore location: Roles and Responsibilities: Handle customer calls (inbound/outbound)/ chat/mails and provide assistance with inquiries, product information, and issue resolution in a professional and courteous manner. Probe and identify customer requirements and issues and update customer basis the information available on the CRM and other applications and the SOP. Resolve the product or service issues by providing appropriate resolution. Escalate and forward the unresolved issues as per the SOP to appropriate internal teams for follow up and closure. Classify customer into Query/Request/ Complaint in the respective header as per the defined SOP. Accurately enter and record customer interactions as per the defined SOP. Stay informed about our products, services, and promotions to effectively address customer inquiries and provide relevant information. Maintain high-quality standards in customer interactions, adhering to the policies, procedures, and service level agreements (SLAs). Deliver the interaction quality as per the defined quality framework (CQ score). Deliver consistent customer satisfaction (C-Sat) Ensure clear and effective communication with customers, supervisors and relevant cross functional teams to facilitate seamless customer support. Follow up with customers as needed to ensure the successful resolution of their inquiries or concerns. If anyone interested kindly call on 8188889523 or revert back with your updated resume on hpconsultant.shikha123@gmail.com

Key Responsibilities: Labour Law Compliance Managing & Monitoring: Manage & Monitor labour law compliance to clients. The activity includes: obtain registration from various locations across India. Preparation of periodical registers for various states and clients Preparation & submission of periodical returns for various states and clients Handle inspections from labour department and closing of notices Conduct audits (for vendors and principal employers) Represent and handle audits for clients as an auditee and ensure 100% compliance score Liaison with various government departments such as labour department, employment exchange, department of factories and boilers, labour welfare department, professional tax department, pollution control department, etc. Ensure 100% compliance to clients. Handle client meetings. Audits & Reporting: Conduct regular internal audits to identify non-compliance issues. Maintain documentation for all compliance activities and prepare compliance reports for senior management. Training & Awareness: Conduct training sessions for HR, managers, and staff on labor law compliance and legal risks. Promote awareness of employee rights and employer obligations. Government Liaison & Documentation: Coordinate with labor law authorities during inspections, audits, or inquiries. Ensure timely submission of mandatory filings, licenses, and statutory returns. Qualifications: Bachelor’s or Master’s degree. Preferably BSW, MSW, B.Com, MBA (Human Resources). 3–5 years of experience in labour law compliance, employment law, or HR compliance roles. In-depth knowledge of labour laws and regulations. Experience working with labour authorities Skills & Competencies: Strong understanding of statutory and regulatory requirements related to labour laws. Excellent communication and interpersonal skills. High attention to detail and analytical skills. Strong organizational and project management skills. Ability to manage confidential information with integrity and discretion. Salary: · Based on the experience and subject knowledge, Maximum up to CTC of 40,000/-