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5.0 - 8.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job description: Job Description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ͏ Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ͏ Mandatory Skills: SDET . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 1 week ago
3.0 years
0 Lacs
India
On-site
We’re currently looking for specialist Freelance Statisticians. What you will do: Provide support with simple and/or complex statistical analysis and interpretation based on the information and data shared by the author Analyse complex datasets and provide actionable insights to address research objectives. Generate comprehensive statistical outputs, including detailed inferences and analysis results. Present findings in a clear, structured format suitable for incorporation into research papers with minimal revisions. Apply advanced statistical techniques such as regression analysis, survival analysis, mixed-effects modelling, or machine learning as needed. Multiple Linear Regression Cox Proportional Hazards Model Principal Component Analysis (PCA) Structural Equation Modeling (SEM) Mixed-Effects Models Regularized Regression (LASSO, Ridge) Time Series Analysis (ARIMA Models) Propensity Score Matching Bayesian Hierarchical Modeling Prepare visualizations (charts, graphs, and tables) to effectively communicate findings. Summarize statistical findings in a way that is understandable to both technical and non-technical audiences. Review of methods used for the analysis to check appropriateness for answering research questions Rerunning the analysis to validate the results and confirm reproducibility Critical feedback on the statistical methods, analysis and results, with actionable recommendations for improvement (including additional tests/analysis/highlighting of results that can be used for the Discussion/Conclusions sections) Clean and/or organize data/variables, rework the analysis based on new data or additional tests, and enhance standard figures and tables to create Illustrations What you need: A Masters or PhD in one or more specialized subject areas in physical sciences, engineering, materials sciences, healthcare, life sciences, medicine, and surgery with minimum 3 years of experience in statistical analysis domain Knowledge of statistical analysis methodologies and experimental design, Randomized Control Trials (RCTs), and statistical applications in pharmacology, epidemiology, and safety evaluations Well versed with basic and advanced statistical and data processing software like SPSS, SAS, R, Minitab, STATA, JMP, Matlab, Statistica, and Prism Well versed with MS Office tools, specifically Outlook, Word, Excel, and PowerPoint Minimum 2-3 publications in reputed journals in the relevant subject area. (Preferred) Excellent communication skills in English (written/verbal). May also include one to one consultation calls with clients. Why this is a great opportunity for those searching for freelance opportunities: Flexibility to determine your work hours Work from anywhere Note: There is no mandatory time commitment. There is a fair amount of flexibility with working your schedule around the time required for each assignment. Show more Show less
Posted 1 week ago
2.0 - 5.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
JD 1: SIS – DQM- Data Quality team (C10) About us: AIM is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast growing organization working with Citi businesses and functions across the world. What do we offer: DQM team manages the implementation of best in class data quality measurement programs for US region, retail consumer bank. The critical areas we support: Regulatory Support: Execution of business data quality measurements as per regulatory programs like CCAR, AML etc DQ rules Design: Identification of critical data elements in different systems, data quality rules design, testing and validation of rules Data Governance: Standardization of data definitions and ensuring consistency in measurement as per definitions across systems/products/regions DQ Score cards : Publishing monthly/quarterly score cards at product level and preparing executive summary reports for senior management Issue Management: Identifying defects and investigating root causes for different issues. Following up with stakeholders for resolution as per SLA Audit Support: Identifying cases on control gaps, policy breaches and providing data evidence for audit completion Expertise Required: Analytical Skills Data analysis and visualization Proficient in formulating analytical methodology, identifying trends and patterns with data Generate actionable Business Insights (Preferred) - Tools and Platforms Proficient in SAS, SQL Proficient in MS Excel, PowerPoint Domain Skills Good understanding of Data definitions and data discovery Data quality framework Data Governance Data Warehouse Knowledge (Preferred) - Knowledge of Finance Regulations, Understanding or Retail Business Soft Skills Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form Should have excellent communication and inter-personal skills Good process management skills Ability to work in teams Educational and Experience: MBA / Mathematics / Information Technology / Computer Applications / Engineering from a premier institute. BTech / B.E in Information Technology / Information Systems / Computer Applications (Preferred) Post Graduate in – Computer Science, Mathematics, Operations Research, Econometrics, Management Science and related fields 2 to 5 years of hands on experience in delivering data quality solutions, with at least 1 year experience in Banking Industry ------------------------------------------------------ Job Family Group: Decision Management ------------------------------------------------------ Job Family: Data/Information Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Show more Show less
Posted 1 week ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Aliens Group is a premium real estate player based out of Hyderabad and poised to dominate real estate market with a land bank of 1500+ acres land to transform the way we live by matching it up with global standards and deliver exceptional quality of living spaces governed by our idea of intelligent living. Location : Aliens Space Station, Gachibowli-Tellapur, Hyderabad Mode : Work from Office Work timings : 11-8PM (Week-offs on Monday) Website : https://www.aliensgroup.in/ Roles and Responsibilities: Understand and closely analyze the customer's requirements Responsible for entire pre-sales function, from leads handling to ensuring site visits Coordinating with sales team after site visits and updating & maintaining daily/weekly and monthly reports in excel Follow-up with customers & managing database of leads allocation; regular follow-up & achieving high sales conversions Ensure timely updates on the sales pipeline on the system. Submit any other reports and updates as required by the reporting manager Preparing sales plan and responsible for supervision of overall sales activities Expanding customer database manifold and maintaining potential customer data bank Achieving high sales target and managing collections from customers Pitching unique features of the project/product to potential customers and ensuring closures Initiating sales from pre-launch stage to final closing with a high customer satisfaction score Coordinating with customer service for documentation and a smooth handover Specifically, the candidate should have: MBA/PGDM from top NIRF Ranked campus (IIM's, IIT's, NIT's) in Sales or equivalent field Excellent communication, presentation, negotiation and team management skills Show more Show less
Posted 1 week ago
0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
About Persistent We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 12 of the 30 most innovative global companies, 60% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $1,409.1M revenue in FY25, delivering 18.8% Y-o-Y growth. Our 23,900+ global team members, located in 19 countries, have been instrumental in helping the market leaders transform their industries. We are also pleased to share that Persistent won in four categories at the prestigious 2024 ISG Star of Excellence™ Awards , including the Overall Award based on the voice of the customer. We were included in the Dow Jones Sustainability World Index, setting high standards in sustainability and corporate responsibility. We were awarded for our state-of-the-art learning and development initiatives at the 16 th TISS LeapVault CLO Awards. In addition, we were cited as the fastest-growing IT services brand in the 2024 Brand Finance India 100 Report. Throughout our market-leading growth, we’ve maintained a strong employee satisfaction score of 8.2/10. At Persistent, we embrace diversity to unlock everyone's potential. Our programs empower our workforce by harnessing varied backgrounds for creative, innovative problem-solving. Our inclusive environment fosters belonging, encouraging employees to unleash their full potential. For more details please login to www.persistent.com About The Position We are looking for an experienced Python Developer to join our engineering team and help us create dynamic software applications for our clients. You will be responsible for writing and testing scalable code, developing back-end components, and integrating user-facing elements in collaboration with front-end developers. To be successful in this role, you will require in-depth knowledge of object-relational mapping, experience with server-side logic, and above-average knowledge of Python programming. Ultimately, as a top-class Python Developer you should be able to design highly responsive web-applications that perfectly meet the needs of the client. What You?ll Do Write effective, scalable code Develop back-end components to improve responsiveness and overall performance Integrate user-facing elements into applications Test and debug programs Improve functionality of existing systems Implement security and data protection solutions Assess and prioritize feature requests Coordinate with internal teams to understand user requirements and provide technical solutions Expertise You?ll Bring A Bachelor of Science degree in Computer Science, Engineering or relevant field Work experience as a Python Developer Expertise in at least one popular Python framework (like Django, Flask or Pyramid) Knowledge of object-relational mapping (ORM) Familiarity with front-end technologies (like JavaScript and HTML5) Team spirit Good problem-solving skills Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. Inclusive Environment We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a values-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally Impact the world in powerful, positive ways, using the latest technologies Enjoy collaborative innovation, with diversity and work-life wellbeing at the core Unlock global opportunities to work and learn with the industry’s best Let’s unleash your full potential at Persistent - persistent.com/careers Show more Show less
Posted 1 week ago
5.0 years
0 Lacs
Faridabad, Haryana, India
On-site
ABOUT SKYRA: SKYRA is a product design and marketing focused organization founded in 2013 for commercial & consumer tableware. The Skyra brand has distribution in 30 countries across North America, Middle East and Asia Pacific. The purpose of Skyra is to innovate serving systems for fresher food. We do this by fusing the latest technology with traditional handicraft manufacturing to produce unique concepts for food serving and dining. Our consumers are Hotels, Restaurants, Cafes (HoReCa), Events & Institutional Caterers, Corporate & Education Cafeterias, Social & Sports Clubs, Stadiums, Cruise Lines, Airlines & Lounges, Convention Centres, Healthcare Centres, Supermarkets, Bakeries and Luxury Homes. Position: Assistant Manager – Export Sales 1. Sales Revenue Key Tasks: Develop and implement sales strategies to achieve set targets. Identify and pursue new business opportunities. Track sales performance and provide periodic reports. Collaborate with the marketing team for promotional activities. 2. Customer Satisfaction Achieve high customer satisfaction measured through annual Net Promoter Score (NPS). Key Tasks: Collect and analyze customer feedback regularly. Address customer concerns promptly and effectively. Enhance customer experience through personalized service and engagement. 3. Dealer's Setup Objective: Establish and support dealers. Key Tasks: Identify potential dealer locations and partners. Oversee setup of showroom infrastructure. Provide initial training and ongoing support to dealer staff. Assist dealers with marketing and revenue generation strategies. Qualifications & Skills: Bachelor’s degree in Business, Marketing, or a related field 3–5 years of experience in sales or dealer development Strong communication, negotiation, and interpersonal skills Ability to work independently and manage multiple priorities Show more Show less
Posted 1 week ago
10.0 years
0 Lacs
Panvel, Maharashtra, India
On-site
Senior Engineer Maintenance - Instrumentation SECTION II: ROLE To manage workshop services and job planning related to instrumentation system maintenance activities at site in order to ensure seamless and smooth operations while adhering to statutory compliance and organisational policies List of responsibilities attached to the role are documented below. These responsibilities are representative and the role holder is also responsible for any other job assigned by the superior authorities from time to time. This section is not intended to be an exhaustive listing of all activities done by the role holder. It should capture only the key responsibilities of the role. Responsibilities SECTION III: Policies, Processes and Procedures Conduct day to day activities & follow all relevant policies, processes, standard operating and maintenance procedures and instructions so that work is carried out in a controlled and consistent manner Keep self abreast with leading practices & trends and contribute to the identification of continuous improvement of systems, processes and procedures Review test procedures and formats; Standardize and implement best practices and group guidelines for instrumentation system improvement Workshop Maintenance Planning Prepare workshop instrumentation maintenance cost and budgeting and oversee adherence to the same to ensure efficient utilization Create maintenance schedules at a daily, weekly and monthly basis for instrumentation maintenance activities in coordination with planning and plant maintenance teams Create the resourcing plan as per the maintenance schedule in order to handle day-to-day workshop instrumentation maintenance activities Ensure maintenance KPIs of workshop instrumentation are met on a regular basis Workshop Maintenance Operations Review, prioritize and execute critical instrumentation maintenance activities while ensuring adherence to highest quality standards Coordinate with other functions and follow up for external repairs; Oversee maintenance of instrumentation equipment at site common areas Manage the planned turnaround and shutdown services performed on instrumentation equipment and systems to ensure they are maintained, tested and calibrated timely Manage the inventory of spare parts related to instrumentation systems, including identification of spare parts, tracking inventory levels, inspection of received materials, and ensure availability and standardization of critical spares Support in identification of root cause for failures and perform risk assessment, as well as provide inputs in trouble shooting measures that prevent repetitive failures Conduct training and skill development of team members as per requirements Compliance & Documentation Manage documentation related to compliance audit and support in ensuring adherence to statutory, HSE compliance, including RESOP, CASHe, HSEF mandatory trainings, etc. Manage repair and test records, MIS, and reporting documents related to instrumentation system maintenance and update the same in a timely manner SECTION IV: SUCCESS METRICS Safety Score of the respective Plant Production / throughput Maintenance Score of respective Plant Technical Availability of the Plant Total no. of failures No. of Repetitive failures Equipment Inspection Overdue / Extended CL Productivity CL Cost SECTION V: OPERATING NETWORK Key Interactions: Key interactions which are essential to execute the role. This will include both internal and external stakeholders Internal: Human Resource, Administration, Workshop, Planning, Security, Plant Maint, GMS etc. External: Vendor, Equipment Manufacturers, service engineers, contractors, Statutory agencies via CAD etc. SECTION VI: KNOWLEDGE AND COMPETENCIES Education Qualifications: A Bachelor's degree in Engineering/ Technology (Instrumentation/ Electronics stream) or a Master's degree in Engineering/ Technology (Instrumentation/ Electronics stream) (Preferred) Experience (Must Have & Good to Have): 4+ to 10 years of experience in industrial / instrumentation workshop maintenance (field/industry/domain) FUNCTIONAL COMPETENCIES Knowledge of instrumentation systems and its maintenance practices, and predictive diagnostic testing tools Knowledge of instrument systems codes, standards and procedures Knowledge of reliability tools such as reliability centred maintenance, FMEA Knowledge of various codes and standards Domain Knowledge of Instrumentation Engineering Conversant with Instrumentation workshop practices. Show more Show less
Posted 1 week ago
3.0 - 5.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
About Us Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility. From being a disruptor in India’s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles. Role : Senior Data Scientist Experience: 3 to 5 years About the Role: We seek a skilled Senior Data Scientist to join our team in building a cutting-edge Credit Risk Machine Learning platform. This platform delivers sophisticated credit scoring models and transparent explanations behind each score to support clients' credit monitoring and management activities. As a Senior Data Scientist, you will be key in designing, developing, and deploying machine learning models that assess credit risk, ensuring high accuracy, interpret ability, and compliance with regulatory requirements. Your experience in machine learning, credit risk modelling, and strong Python programming skills will be crucial in driving innovation and business value for our clients. Key Responsibilities: Align data solutions with business objectives and technical constraints, adapting to the evolving market dynamics, regulatory landscape and client requirements. Work closely with cross-functional teams, including data engineering, product management, and business teams, to manage and lead various aspects of the product lifecycle, from conception to delivery. Monitor model performance and maintain risk management protocols by retraining models as needed, ensuring ongoing accuracy and regulatory compliance. Stay updated on industry trends, regulations, and emerging technologies to improve the models continuously and the platform. Provide mentorship and guidance to junior data scientists and engineers within the team. Required Skills: Technical Skills Expertise in statistical analysis, including hypothesis testing, regression analysis, probability theory, and data modelling techniques, to extract insights and validate machine learning models.: Experience in designing, developing, and delivering end-to-end data products and solutions. Expertise in model explain ability techniques (e.g. SHAP, LIME) and regulatory compliance for risk models. Strong proficiency in Python and working knowledge of PySpark. Proficiency in building and deploying models on cloud platforms (AWS). Experience with NLP techniques is good to have. Domain Skills: Ability to collaborate with finance and risk teams to ensure model outputs align with business objectives and regulatory requirements. Familiarity with key financial instruments, regulatory frameworks (e.g., Basel III, IFRS 9), and their impact on risk assessment models. Education and Experience: Bachelor’s/Advanced degree in Data Science, Statistics, Mathematics, Computer Science, or a related field. 3 to 5 years of experience in the data science and machine learning domain Experience in the financial sector or credit risk management is a bonus. Show more Show less
Posted 1 week ago
4.0 years
0 Lacs
Coimbatore, Tamil Nadu, India
On-site
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add Specialist - GBS Planning position will be based in Coimbatore What a typical day looks like: Assists in auditing data for accuracy and preparing summary reports, spreadsheets, graphics and charts based on the research of data. May assist in the preparation of recommendations to management based on the research of data. Collects, compiles, and presents various types of data. Prepares summary reports, spreadsheets, and charts based on research of data from multiple sources, which may include but will not be limited to customer bills of material reports, staff metrics, PPV metrics, and PPV form tracking. May create and/or maintain databases in help of data collection. Audits data. Resolves data integrity issues, including but not limited to quotations. Proactively identifies and escalates potential issues related to metrics. Where applicable, suggest process/communication improvements relative to metric tracking activities. Tracks materials financial performance and initiate corrective actions when required. Daily review of RMA transactions. Create weekly purchase orders including all client parts. Receive data entry for clients. Update content list and item master. Prepare DPT packing list for LCAD repairing. Window to client material (consigned parts) supply. Window to client bulk RMA service. Specialized Job may be required for certain positions. These could include one or more of the following duties: May hold up inventory control, supply chain management, material planning and scheduling. Develop commodity spend profiles/breaks-downs: guide time profiling, inventory positioning, and site execution to price. Establish common pricing research tools. Provide detailed bill of materials research by site. Perform general reporting and activities for score carding of suppliers. Validate site pricing through implementation of a common cost review and pricing process. Assist in the supply chain transfer and risk management for NPI. Provide PPV targeting, tracking and asset velocity. Design, manage and control all data research tools The experience we’re looking to add to our team: Typically requires a bachelor's degree in related field or equivalent experience. Typically requires a minimum of 4 years of experience in materials or related field. A background in electronics manufacturing is desired. A background in electronics manufacturing is desired. What you’ll receive for the great work you provide: Health Insurance Paid Time Off #SS16 Site Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first). Show more Show less
Posted 1 week ago
2.5 years
0 Lacs
Bengaluru, Karnataka, India
On-site
About Nxtwave NxtWave is founded by Rahul Attuluri (Ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). In February 2023, NxtWave raised ₹275 crore led by Greater Pacific Capital, a leading international private equity firm. The startup is also backed by Orios Ventures, Better Capital, and marquee angels, including founders of some of India’s unicorns. NxtWave is one of India’s fastest-growing Ed-Tech startups, revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with its CCBP 4.0 programs. As an official partner for NSDC under the Ministry of Skill Development & Entrepreneurship, Government of India, and recognized by NASSCOM, Ministry of Commerce and Industry, Government of India, NxtWave has earned a reputation for excellence. NxtWave has also been honored with the "Startup Spotlight Award 2023" by T-Hub on its 8th Foundation Day. NxtWave is one of the only 10 startups across India recognized as Technology Pioneers by the World Economic Forum in 2024. Recently, NxtWave’s founders, Anupam Pedarla and Sashank Gujjula, were honored in the 2024 Forbes India 30 Under 30 and Rahul Attuluri is recognised as Hurun’s under 35 Entrepreneurs for their exceptional contribution to transforming the tech education landscape in India. The edtech brand eliminates the entry barrier to learning tech skills by offering vernacular content and interactive learning. Learning in one’s mother tongue helps achieve higher comprehension, deeper attention, longer retention, and greater outcomes. Presently, NxtWave has paid subscribers from 647+ districts across India. In just 2.5 years, CCBP 4.0 learners have been hired by 2000+ companies, including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more. Know more about NxtWave: https://www.ccbp.in ● LinkedIn page: Link ● Next wave of opportunities with 2000+ companies - Link ● 33M funding news - Link ● Youtube Channel - Link ● Impact Stories on LinkedIn - Link ● Read more about us in the news - Economic Times | CNBC | Yourstory | VCCircle About NIAT NIAT, an IT-focused institution, is looking for a dedicated English Language Communication Skills Facilitator to support and enhance students' communication abilities in both academic and professional contexts. This role involves delivering structured, pre-designed lessons focused on improving students' English language skills, particularly in writing, speaking, listening, and presenting in a technology-driven environment. The ideal candidate will have a strong foundation in English language teaching, with the ability to adapt to the specific needs of students pursuing careers in IT and related fields. Know more about NIAT: https://www.niatindia.com/ Key Responsibilities: 1. Facilitation of Communication Skills Sessions: ● Deliver pre-designed lessons aimed at improving students' English communication skills, including verbal and written proficiency. ● Conduct engaging sessions on effective communication for professional contexts, such as report writing, email etiquette, technical presentations, and interview preparation. ● Facilitate group discussions, role plays, and practical exercises to help students enhance their speaking and listening abilities. ● Guide students in improving their written communication skills, particularly in the context of academic papers, technical documentation, and business correspondence. 2. Student Support and Feedback: ● Provide individualized support to students, offering guidance on language improvement, presentation techniques, and interview communication. ● Offer constructive feedback on assignments, presentations, and communication exercises to help students refine their skills. ● Address specific challenges faced by students in terms of communication, helping them build confidence in both written and oral communication. 3. Assessment and Monitoring: ● Regularly assess students’ progress through assignments, presentations, and in-class participation. ● Maintain accurate records of student performance and provide timely, actionable feedback. ● Monitor student engagement and provide support to those who may be struggling with language barriers or communication skills. 4. Collaborative Work: ● Work closely with other faculty members to identify areas where communication skills are critical, particularly in technical courses, and provide additional support where necessary. ● Participate in workshops, seminars, and extracurricular activities (e.g., debate clubs, public speaking workshops) designed to improve communication skills in informal settings. 5. Professional Development: ● Stay up-to-date with best practices in teaching communication skills, including new tools and techniques for improving student engagement and performance. ● Attend faculty development sessions and contribute to the enhancement of the soft skills training program. 6. Other Duties: ● Participate in faculty meetings and departmental activities. ● Assist in organizing events that promote student communication skills, such as mock interviews, public speaking contests, and writing workshops. Qualifications: ● Education: ● Any graduate degree or higher (preferably in English, Communication, Marketing, Education, or a related field) with an overall minimum academic score of 60%. ● Experience: ● At least 0-2 years of experience teaching English language skills, particularly in a professional or academic context. ● Experience teaching communication skills to students in technical or IT-related fields is preferred, but not required. ● Skills & Competencies: ● Strong proficiency in English, with excellent spoken and written communication skills. ● Experience in teaching English for professional contexts (e.g., email writing, presentations, business communication). ● Ability to provide personalized feedback to students to help them improve their communication. ● Familiarity with using digital tools and platforms to facilitate learning, such as online classrooms and assessment software. ● Strong interpersonal skills with the ability to engage and motivate students from diverse backgrounds. ● Desirable: ● Certification in TESOL, TEFL, CELTA, or related qualifications is a plus. ● Experience working with international students or students from diverse linguistic backgrounds. ● Ability to work with students in a fast-paced, technology-driven educational environment. Working Details: ● Job Type: Full-Time ● Working Days: 6-Day Week ● Probation period: 6 months ● Salary during the probation: Upto 25,000 Rs ● CTC (After Probation): Upto 5.6 LPA Location: Hyderabad Show more Show less
Posted 1 week ago
1.0 years
0 Lacs
India
On-site
Job Title: Sales & Reservations Manager Location: Skyard Hostels – Laxman Jhula, Rishikesh Employment Type: Full-Time (On-site Preferred) Working Days: 6 days/week Reporting To: Founder / Operations Head / Front Desk Supervisor Position Overview: We’re looking for a proactive and result-driven Sales & Reservations Manager to handle all incoming reservations and inquiries from multiple sources, convert leads into bookings, maintain OTA listings and pricing, and boost overall hostel occupancy. The ideal candidate is both a people person and a numbers person — organized, persuasive, and comfortable working in a dynamic, guest-centric hostel environment. Key Roles & Responsibilities: 1. Reservation & Sales Handling Handle and convert all reservation inquiries from: OTAs (Booking.com, Hostelworld, Goibibo, Agoda, etc.) Direct calls & WhatsApp Instagram/Facebook/social DMs Walk-in inquiries Referrals and repeat guests Respond promptly and professionally to inquiries and confirm bookings. Upsell higher category rooms or packages when possible. 2. OTA & Channel Management Monitor and manage availability, pricing, and content across all OTAs using the PMS (Ezee/other). Close/open inventory based on occupancy, forecast, and demand. Manage rate parity and special promotions, discounts, or packages on OTA platforms. Track performance metrics: visibility score, ranking, conversion rate, and cancellation rate. 3. Lead Management & Follow-ups Maintain a lead tracker of all inquiries from calls, chats, forms, and social DMs. Follow up with unconfirmed leads via call, WhatsApp, or email. Build and maintain relationships with repeat guests and referral partners. 4. Front Desk Coordination Share updated reservation reports with the front desk team daily. Ensure accurate guest check-in/check-out information is relayed. Coordinate for early check-ins, group bookings, long stays, and special requests. 5. Reporting & Analysis Prepare daily, weekly, and monthly booking reports. Monitor occupancy trends, cancellations, and source of bookings. Share insights on top-performing channels and areas for improvement. 6. Rate & Revenue Strategy Suggest pricing strategies based on seasonality, demand, competitor rates, and events in Rishikesh. Plan and execute last-minute deals, festival packages, or long-stay discounts to boost occupancy. Coordinate with the digital marketing team to align campaigns with booking goals. 7. Customer Support & Relationship Building Be the first point of contact for guest queries or issues related to reservations. Provide pre-arrival information and guide travelers with local tips or activities. Encourage guests to leave reviews on OTAs and Google after their stay. Required Skills & Qualifications: 1–3 years of experience in hospitality sales or reservations (hostels/hotels preferred). Strong communication (spoken & written) in English and Hindi. Familiar with OTA extranets (Booking.com, Hostelworld, Goibibo, Agoda, etc.). Basic knowledge of Property Management Systems (Ezee or similar). Ability to multitask and handle pressure during peak seasons. Knowledge of travel trends and guest expectations in backpacker communities. Ideal Traits: Energetic and proactive with a guest-first mindset. Good negotiation and persuasion skills. Detail-oriented and organized. Passionate about travel, hostels, and guest experiences. Perks & Benefits: Competitive salary + performance-based incentives. Free stays across Skyard properties (as part of rotation). Opportunity to be a core part of a fast-growing travel brand. Work environment filled with travelers, culture, and adventure. Job Types: Full-time, Permanent Pay: From ₹12,000.00 per month Benefits: Flexible schedule Food provided Schedule: Day shift Morning shift Rotational shift Weekend availability Supplemental Pay: Performance bonus Work Location: In person Expected Start Date: 10/06/2025
Posted 1 week ago
35.0 years
4 - 8 Lacs
Puducherry
On-site
Requisition ID: 67872 ABOUT WHIRLPOOL CORPORATION Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. The team you will be a part of The Business HR team implements the organization's human resource strategy so that the organization attracts, manages, develops and retains the employees it needs to achieve its current and future business objectives. Evaluate the organization's future workforce needs in order to recommend changes to the HR strategy and adapt existing HR programs to meet these needs. This role in summary Drive human resource function, strategies and programs in complex environments. Your responsibilities will include HR Processes Responsible for ensuring the right talent allocation and facilitating a high performing environment by leveraging their full potential. Ensuring the WC and BC development initiatives. Partner Goal Setting Process, Mid year and Annual performance management of Staff. Responsible for managing all aspects of people motivation, Reward & Recognition etc Consistently Raise Employee Engagement Score of the Factory. Communicates effectively to the stakeholders on relevant policies, procedures and change programs. Industrial Relations : Harmonious Smooth Communication with all categories of employees. Responsible for long term settlement (LTS), collective bargaining process, implementation of LTS. Having joint negotiations with Union Committee members from time to time for the industrial peace, production, discipline and healthy atmosphere in the Plant. Creating and Sustaining productive Industrial Relations, Union management relations. Shop floor Employee Relations, Grievance Handling. Implementing Standing Orders at shop floor, Ensure Discipline & Carry out Disciplinary Proceedings Employee Welfare & General Administration: Ensure smooth operations of Employee related Facilities like Canteen, Creche, OHC, Employee Transport and availability of Employee Related Welfare Items. Overall Security, Administration and Estate Management. Time Office / Payroll Management & Temps Management Accountable for Attendance & Payroll Management of all categories of employees. Ensure Availability of right skills and consistency of skills. Statutory Compliances : Best in class - Zero non-compliances Responsible for Plant Statutory Compliances. Work towards consistently improving compliance based on audit remarks. Periodic submission of Returns to the Govt. under Factories Act 1948 and other Allied Acts including Factory License on time. Attend Govt Inspections and Audits. Implement Correction & Improvement points raised in the Audit. End to end closure of Audit Observations. Smooth Operation & Governance of various statutory committees - Work’s Committee, Grievance Redressal Committee, POSH, Safety Committee. Maintaining the statutory records and registers, Regular updation of records and forms for all applicable Labour Related Laws ensuring reliability and retrial of the same. Responsible for Regulation of contract labour employment, Assessment of contracts, Registration - Preparation of Application for Registration, Coordination with concerned departments to obtain Registration, submission of periodic Returns. Period Review of Statutory Compliances to ensure right controls and continuous improvements. Liasoning : Smooth relations Coordination and Smooth relations with Government Departments. Liaise with Local bodies, Panchayats and Interested Parties. Ensure on-time Approvals from various authorities. Employee Relations : Create culture of belongingness Total Employee Involvement, Workers Participation in Management. Shop floor conflict resolutions, Change Management. Keep shop floor culture motivated by driving various recognition forums. Factory Cost & Overheads : Consistently drive initiatives to reduce costs. Plan and Budget cost of HR functions, Drive innovative initiatives to reduce costs without affecting Quality. Constantly keep track of various costs of HR functions like Manpower cost, Admin costs, etc. Minimum requirements EDUCATIONAL QUALIFICATIONS Post Graduate in Human Resources AGE 35-40 years EXP. 12+ years Preferred skills and experiences Extensive knowledge of Labour laws Knowledge of HR Processes Negotiation & People management skills Coordination with CFTs Problem-solving & Grievance Handling Planning and organizing Excellent liasoning Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
Posted 1 week ago
7.0 years
0 Lacs
Hyderābād
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Required skills: Over 7 years of experience as Full Stack Engineer Experience in selected programming languages (e.g. Python) and Java/J2EE platform Experience UI technologies React/Next JS Experience in building REST API In-depth knowledge of relational databases (e.g. PostgreSQL, MySQL) and NoSQL databases (e.g. MongoDB) Experience in Snowflake and Databricks. Experience with Cloud Tec Experience with Kafka technologies, Azure, Kubernetes, Snowflake, Github, Copilot Experience in large scale implementation of Open-Source Technologies Generative AI, Large Language Models, and Chatbot technologies Strong knowledge of data integration Strong Data Analytics experience with application enablement. Strong Experience in driving Customer Experience Familiarity with agile development Experience in Healthcare Clinical Domains ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Fullstack MERN. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 week ago
0 years
3 - 6 Lacs
Hyderābād
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 week ago
5.0 - 8.0 years
3 - 6 Lacs
Hyderābād
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Power Automate Desktop. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 week ago
3.0 years
2 - 4 Lacs
Hyderābād
On-site
About Company CLR is ISO 9001:2015 & OHSAS 18001-2007 Facility Management, Contract Staffing, and HR Solutions” Company. We are having more than 13000+ employees working on CLR's payroll. However, with sheer determination and guts, over the time the company has been able to carve a solid business foundation for itself. We are company for whom putting the best every second of our work life is as important as breathing is to human beings. Today CLR Facility Services Private Limited is a name to reckon with and is highly respected in the facility management sector. We owe our humble success to our hard-working team and our gracious clients equally, and we promise to keep on delivering the quality work in the times to come. Job Summary: The Executive/ Senior Executive – HR & Compliance will be responsible for overseeing PF UAN, ESIC No generation, Client Audits, timely upload of compliance documents on the client portal, attending client queries, and statutory audits at client locations. Key Responsibilities: 1.Hiring & Onboarding: Generate and link PF UAN for new employees. Process ESIC numbers and cards for new joiners. 2.Compliance & Legal Support: Upload Compliance data on the Client portal. Attend NC Points and ensure a 100% compliance score in the Statutory Audit. Provide necessary support to clients regarding compliance queries and requests. Handle PF & ESIC queries from active and ex-employees in real-time. Respond to legal notices related to assigned clients promptly. Ensure timely downloading and distribution of payslips to field officers post-payroll processing. 3.HR Operations & Employee Relations: Prepare and share joining and offer letters with intended clients. Conduct HR briefings for employees on ESIC, PF, and policies during site visits. Issue HR-related letters, including warnings, terminations and undertakings. Handle employee grievances and complaints efficiently. Attend to walk-in queries related to PF, ESIC, and other employee concerns. 4.Auditing & Reporting: Prepare and present monthly CLR audit reports for assigned clients (TN, AP). Provide data and reports as required for financial year auditing. Generate and submit ad-hoc reports/inputs for clients as per requests. 5.Employee Benefits & Insurance (GMC): Compile and maintain a list of eligible employees for GMC coverage. Coordinate with intended client locations for GMC updates. Qualifications & Skills : Bachelor's/ Master’s degree in HR, Business Administration, or related field. 3-5 years of experience in HR, compliance, and audit functions. Strong knowledge of PF, ESIC, labor laws, and statutory compliance. Excellent communication and interpersonal skills. Ability to handle employee grievances and compliance matters efficiently. Proficiency in MS Office and HRMS software.
Posted 1 week ago
0 years
2 - 3 Lacs
Hyderābād
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Moderation. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 week ago
2.5 years
0 Lacs
Delhi, India
On-site
About Nxtwave NxtWave is founded by Rahul Attuluri (Ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). In February 2023, NxtWave raised ₹275 crore led by Greater Pacific Capital, a leading international private equity firm. The startup is also backed by Orios Ventures, Better Capital, and marquee angels, including founders of some of India’s unicorns. NxtWave is one of India’s fastest-growing Ed-Tech startups, revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with its CCBP 4.0 programs. As an official partner for NSDC under the Ministry of Skill Development & Entrepreneurship, Government of India, and recognized by NASSCOM, Ministry of Commerce and Industry, Government of India, NxtWave has earned a reputation for excellence. NxtWave has also been honored with the "Startup Spotlight Award 2023" by T-Hub on its 8th Foundation Day. NxtWave is one of the only 10 startups across India recognized as Technology Pioneers by the World Economic Forum in 2024. Recently, NxtWave’s founders, Anupam Pedarla and Sashank Gujjula, were honored in the 2024 Forbes India 30 Under 30 and Rahul Attuluri is recognised as Hurun’s under 35 Entrepreneurs for their exceptional contribution to transforming the tech education landscape in India. The edtech brand eliminates the entry barrier to learning tech skills by offering vernacular content and interactive learning. Learning in one’s mother tongue helps achieve higher comprehension, deeper attention, longer retention, and greater outcomes. Presently, NxtWave has paid subscribers from 647+ districts across India. In just 2.5 years, CCBP 4.0 learners have been hired by 2000+ companies, including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more. Know more about NxtWave: https://www.ccbp.in ● LinkedIn page: Link ● Next wave of opportunities with 2000+ companies - Link ● 33M funding news - Link ● Youtube Channel - Link ● Impact Stories on LinkedIn - Link ● Read more about us in the news - Economic Times | CNBC | Yourstory | VCCircle About NIAT NIAT, an IT-focused institution, is looking for a dedicated English Language Communication Skills Facilitator to support and enhance students' communication abilities in both academic and professional contexts. This role involves delivering structured, pre-designed lessons focused on improving students' English language skills, particularly in writing, speaking, listening, and presenting in a technology-driven environment. The ideal candidate will have a strong foundation in English language teaching, with the ability to adapt to the specific needs of students pursuing careers in IT and related fields. Know more about NIAT: https://www.niatindia.com/ Key Responsibilities: 1. Facilitation of Communication Skills Sessions: ● Deliver pre-designed lessons aimed at improving students' English communication skills, including verbal and written proficiency. ● Conduct engaging sessions on effective communication for professional contexts, such as report writing, email etiquette, technical presentations, and interview preparation. ● Facilitate group discussions, role plays, and practical exercises to help students enhance their speaking and listening abilities. ● Guide students in improving their written communication skills, particularly in the context of academic papers, technical documentation, and business correspondence. 2. Student Support and Feedback: ● Provide individualized support to students, offering guidance on language improvement, presentation techniques, and interview communication. ● Offer constructive feedback on assignments, presentations, and communication exercises to help students refine their skills. ● Address specific challenges faced by students in terms of communication, helping them build confidence in both written and oral communication. 3. Assessment and Monitoring: ● Regularly assess students’ progress through assignments, presentations, and in-class participation. ● Maintain accurate records of student performance and provide timely, actionable feedback. ● Monitor student engagement and provide support to those who may be struggling with language barriers or communication skills. 4. Collaborative Work: ● Work closely with other faculty members to identify areas where communication skills are critical, particularly in technical courses, and provide additional support where necessary. ● Participate in workshops, seminars, and extracurricular activities (e.g., debate clubs, public speaking workshops) designed to improve communication skills in informal settings. 5. Professional Development: ● Stay up-to-date with best practices in teaching communication skills, including new tools and techniques for improving student engagement and performance. ● Attend faculty development sessions and contribute to the enhancement of the soft skills training program. 6. Other Duties: ● Participate in faculty meetings and departmental activities. ● Assist in organizing events that promote student communication skills, such as mock interviews, public speaking contests, and writing workshops. Qualifications: ● Education: ● Any graduate degree or higher (preferably in English, Communication, Marketing, Education, or a related field) with an overall minimum academic score of 60%. ● Experience: ● At least 0-2 years of experience teaching English language skills, particularly in a professional or academic context. ● Experience teaching communication skills to students in technical or IT-related fields is preferred, but not required. ● Skills & Competencies: ● Strong proficiency in English, with excellent spoken and written communication skills. ● Experience in teaching English for professional contexts (e.g., email writing, presentations, business communication). ● Ability to provide personalized feedback to students to help them improve their communication. ● Familiarity with using digital tools and platforms to facilitate learning, such as online classrooms and assessment software. ● Strong interpersonal skills with the ability to engage and motivate students from diverse backgrounds. ● Desirable: ● Certification in TESOL, TEFL, CELTA, or related qualifications is a plus. ● Experience working with international students or students from diverse linguistic backgrounds. ● Ability to work with students in a fast-paced, technology-driven educational environment. Working Details: ● Job Type: Full-Time ● Working Days: 6-Day Week ● Probation period: 6 months ● Salary during the probation: Upto 25,000 Rs ● CTC (After Probation): Upto 5.6 LPA Location: Hyderabad Show more Show less
Posted 1 week ago
5.0 - 8.0 years
3 - 9 Lacs
Gurgaon
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Cloud App Dev Consulting. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 week ago
8.0 - 10.0 years
1 - 4 Lacs
Gurgaon
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 week ago
0 years
3 - 5 Lacs
Gurgaon
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 week ago
1.0 - 3.0 years
1 - 4 Lacs
Gurgaon
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 week ago
0 years
3 - 5 Lacs
Gurgaon
On-site
Job Description Assist in the production of “Screening Memos” for the BREDS Originations Team As part of the loan origination process, the Origination Team produces a screening memo that details property level information (photos, maps, property description, rent roll and cash flows), market information (comparable property metrics and location) and financing information (capital stack, debt yield and loan information). The initial goal is for Wipro to participate in the production of screening memos with the potential to participate in the underwriting and approval process for deals that BREDS elects to finance. Initially the focus will be on multifamily loans originated by the Insurance group, however, over time, the scope may expand to include other asset classes and sources of capital. Phase 1 Produce annualized and trailing-12 cash flows for potential loan targets under consideration by Originations. This activity is similar to the cash flow spreading done for the Asset Management team. The spreads will ultimately need to be presented to the Origination Team in an excel format. We will work with Wipro on the format of the export and deliverable. Phase 2 Produce remaining screening memo content. Collect information from the members of the BREDS deal team responsible for the screening memo and deliver the remaining content of the screening memo. Process and form of deliverable TBD. While the initial function will be to take direction from the BX Origination team members, the aspirational goal is to expand the Wipro scope to include the following: Extracting market and asset specific statistics from various data sources (for eg: CoStar or similar platforms) for the pipeline deals which are shortlisted for screening or underwriting. Comparing the key deal metrics which includes Occupancy, Cap Rates, Debt Yield, Cash Flow, NOI etc. of the pipeline deals with existing Blackstone portfolio. Analyzing property pictures & map for location-based insights, preparing the capital stack (i.e., Equity vs. Debt) and presenting them in an excel and ppt format. Collecting and preparing sales and rent comparable of the target originations with the market data sourced through broker reports or web-based applications. Studying the demographics to understand the unit mixes, interpreting all sources of incomes & expenses through review of cash flows, ascertaining vacancy rates & rental income using rent rolls and using NOI to calculate key liquidity ratios i.e., DSCR, DY etc. Creating investment memorandums with the deal team ahead of investment committee. Conducting due diligence prior to closing of deal as per closing checklist. Data input in pipeline tool (i.e., DealPath, Loan Tapes) as and when required. Essential Skills & Experience: Master’s degree – Major in Finance or Banking and Capital Markets is a plus Exceptional quantitative aptitude and skill set with a mastery of Microsoft Office applications Ability to manage multiple priorities in a fast paced, fluid environment Previous background with real estate lending required withDebt Underwriting’ in real estate preferable CFA designation a plus Rigorous analytical mindset with a high level of intellectual curiosity and excellent problem-solving skills Acute focus on attention to detail, accuracy, and data validation Effective communication skills (listening, verbal, and written) Excellent interpersonal and teamwork skills Sound judgment and discretion Strong initiative, energy and confidence completing assignments with limited supervision ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Posted 1 week ago
5.0 - 8.0 years
0 Lacs
Delhi
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Oracle Revenue Management & Billing. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 week ago
1.0 years
0 - 0 Lacs
Cochin
On-site
We are seeking a skilled and passionate IELTS Trainer to prepare and guide students for the IELTS exam (Academic and/or General). The ideal candidate should have excellent command over the English language, deep knowledge of the IELTS format, and a proven track record of training students successfully. Key Responsibilities: Conduct classroom and online training sessions for IELTS (Listening, Reading, Writing, and Speaking). Assess students' strengths and weaknesses through mock tests and feedback. Prepare customized lesson plans and study materials. Guide students on test strategies, time management, and exam techniques. Maintain progress records and communicate regularly with students and/or parents. Stay updated with IELTS exam formats and scoring trends. Participate in academic reviews and faculty meetings. Qualifications & Skills: Bachelor’s/Master’s Degree in English, Education, or related field. IELTS band score of 7.5 or above (preferred). Minimum 1 year of IELTS teaching experience. Strong grammar and communication skills. Ability to motivate and engage students effectively. Experience with online teaching tools (Zoom, Google Meet, etc.) is a plus. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Provident Fund Schedule: Day shift Work Location: In person Expected Start Date: 16/06/2025
Posted 1 week ago
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