6588 Score Jobs - Page 44

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: JAX-RS - Java API- RESTful Web Services . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Location: Indore - Onsite Experience: 3+ Years Joining: Immediate Joiners Preferred Key Skills: PPC, Google Ads, Meta Ads, Conversion Optimization, Keyword Research, Performance Marketing, Analytics, Re-targeting, Landing Page Optimization , SEO Responsibilities: Plan and execute PPC campaigns across Google Ads, Bing Ads, and social media platforms. Conduct keyword research and optimize bids for maximum ROI. Create compelling ad copies and A/B test creatives and landing pages. Monitor and analyze ad performance, prepare performance reports. Optimize landing pages for quality score improvements. Stay updated with the latest Google Ads and paid marketing trends. Collaborate with SEO and content teams to align paid and organic strategies. Requirements: Proven experience managing PPC campaigns with measurable ROI. Expertise in Google Ads , Meta Ads (Facebook/Instagram) , and LinkedIn Ads . Strong understanding of Google Analytics , conversion tracking, and data interpretation. Hands-on experience with A/B testing , remarketing , and ad extensions . Google Ads Certification (preferred). Strong analytical and reporting skills. Excellent communication and time-management abilities. Job Type: Full-time Pay: Up to ₹600,000.00 per year

Job Title: PPC Analyst Location: Service N Sure 2nd Floor The Statement, Golf Course Rd, Sector 43, Gurugram, Haryana 122002 https://maps.app.goo.gl/dtuozs6d2DUHPPXX6?g_st=ic Experience: 1–3 Years Employment Type: Full-Time Department: Digital Marketing Job Summary: We are looking for a results-driven PPC Analyst to manage and optimize pay-per-click campaigns across various platforms. The ideal candidate will have hands-on experience in running Google Ads, Bing Ads, and paid social media campaigns with a strong understanding of performance metrics, bidding strategies, and keyword research. Key Responsibilities: Plan, execute, and optimize PPC campaigns on Google Ads, Bing, Facebook, LinkedIn, etc. Conduct keyword research and competitor analysis to improve campaign performance. Monitor daily performance metrics to understand effectiveness of campaigns. Prepare weekly and monthly performance reports. Manage ad copy creation, landing page testing, and audience targeting. Track KPIs such as CTR, CPC, Quality Score, ROAS, and conversions. Collaborate with the content, SEO, and design teams for campaign alignment. Keep up to date with trends and best practices in search engine marketing and paid advertising. Requirements: Bachelor's degree in Marketing, Business, or any field. 1–3 years of proven experience in PPC campaign management. Google Ads Certification (preferred). Proficient in Google Analytics, Google Tag Manager, and similar tools. Strong analytical and reporting skills. Excellent communication and time management skills. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Work Location: In person

Job Requirements Job Requirements Role/Job Title - Banker-Customer Experience Business - Retail Banking Function/ Department: 'Branch Banking Place of work: PAN India Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements. Roles & Responsibilities Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell. Deliver business target assigned as per performance score card. Giving the client need based product solutions and in the process aligning client requirements with business specifics. Assessing customer propensity and ensuring higher product penetration per relationship. Referencing for more business from existing customers. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints. Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. Assist in closure of all observations on audit report Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card. Qualifications Graduate - Any discipline Post Graduate - MBA preferred Experience Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities

Company Description LARK FINSERV, also known as THE LAS COMPANY, is a leading digital lending platform offering hassle-free loans against Mutual Funds. LARK provides instant access to funds through a 100% digital, seamless, and secure process. Our platform ensures fast loan processing without the need for a high credit score, leveraging Mutual Fund holdings for loan eligibility. LARK prioritizes security with cutting-edge encryption and offers a user-friendly interface for a smooth application process. We believe in transparency, providing clear loan terms with no hidden fees or surprise charges. Role Description This is a full-time on-site role for a Full Stack Developer, located in Noida. The Full Stack Developer will be responsible for both front-end and back-end web development tasks. They will work on software development projects, ensuring seamless integration and functionality across all platforms. Daily tasks include coding, debugging, and maintaining web applications to meet business needs and enhance user experiences. NOTE · Required Experience- 3 to 5 years. · Immediate Joiner · Must have Node.JS and PostgreSQL skill mentioned in CV. · Offered Salary would be up to 8 LPA . Qualifications · Back-End Web Development and Software Development skills. · Full-Stack Development experience. · Proficiency in modern web technologies and programming languages · Excellent problem-solving skills and attention to detail · Ability to work collaboratively in an on-site team environment · Bachelor's degree in Computer Science, Engineering, or related field · Experience in the financial technology sector is a plus To apply reach out to hr@larkfinserv.com

Job Description Senior Associate, Data Management Engineer At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about. We’re seeking a future team member for the role of Senior Associate, Data Management Engineer to join our Data Management Office (DMO). This role is located in Chennai, TN – HYBRID. In this role, you’ll make an impact in the following ways: Databricks/Snowflakes experience specifically using Unity Catalogue and onboarding data. Experience organizing data products using Data Market place approach to describe and promote content. Familiarity with Data Management Maturity Frameworks such as EDM DCAM. Ability to be perform a ‘Translator’ between business users (Non-tech) and the data engineering/tech communities when using Databricks and Collibra. Ability to present data in high impact interactive dashboards. Support adoption of data & data quality culture using Databricks to embed best practices. Asset Valuations: is responsible for valuing OTC and Secured Finance assets. It ensures timely and accurate valuations of assets. The team supports various stakeholders while maintaining strong controls and meeting regulatory standards. Third Party Market data engagement Management – working closely with vendor management to oversee the products and commercial relationships used to acquire Market data. Data Stewardship - implementing the framework for organizing processes, controls, responsibilities for managing and governing data. Data Quality Management - is responsible for the monitoring, remediation and oversight of data quality exceptions supporting core data domains including: Client, Portfolio, Instruments, Positions and Analytics. Data stewardship experience e.g. maintain Data Catalogues, classifications, data lineage and logical (business friendly) data modelling. Implement a collaborative data platform for a more streamlined way of moving, transforming, analyzing. Build and maintain relationships with key stakeholders. To be successful in this role, we’re seeking the following: B.Tech/BE/BS Degree (stats, math, engineering degrees are a plus) 5 to 10 years of experience working in Data Quality and Data Management 3+ years of experience with Databricks, Snowflake, Dataiku Excellent interpersonal and client-facing skills 2+ years of experience with SQL Experience in financial industry is preferred Good knowledge of Excel At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits And Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

About Zupee We are the biggest online gaming company with largest market share in the Indian gaming sector’s largest segment — Casual & Boardgame. We make skill-based games that spark joy in the everyday lives of people by engaging, entertaining, and enabling earning while at play. In the three plus years of existence, Zupee has been on a mission to improve people’s lives by boosting their learning ability, skills, and cognitive aptitude through scientifically designed gaming experiences. Zupee presents a timeout from the stressful environments we live in today and sparks joy in the lives of people through its games. Zupee invests in people and bets on creating excellent user experiences to drive phenomenal growth. We have been running profitable at EBT level since Q3, 2020 while closing Series B funding at $102 million, at a valuation of $600 million. Zupee is all set to transform from a fast-growing startup to a firm contender for the biggest gaming studio in India.. ABOUT THE JOB Role: Senior Machine Learning Engineer Reports to: Manager- Data Scientist Location: Gurgaon Experience: 3-6 Years Role & Responsibilities 1) Managing the deployment and maintenance of machine learning models in production environments and ensuring seamless integration with existing systems. 2) Collaborate with ML teams to optimize models for inference performance, latency, and resource utilization. 3) Monitoring model performance using metrics such as accuracy, precision, recall, and F1 score, and addressing issues like performance degradation, drift, or bias. 4) Implement techniques such as model quantization, pruning, knowledge distillation, or hardware-specific optimizations (e.g., TensorRT, ONNX). 5) Architect, design, and develop reusable tools, libraries, and infrastructure to accelerate ML deployment and performance analysis for the broader organization. 6) Troubleshoot and resolve problems, maintain documentation, and manage model versions for audit and rollback. 7) Analyzing monitoring data to preemptively identify potential issues and providing regular performance reports to stakeholders. 8) Optimization of the queries and pipelines. Modernization of the applications whenever required. Must - Have Skills: 1) MlOps 2) Python 3) AWS 4) Bash 5) Kubernetes Desired Skills 1) Sagemaker 2) Triton 3) Nvidia 4) GPU 5) Model Optimization

SourceFuse is hiring a Project Manager with 4+ years of experience for its team in India. The incumbent shall execute and maintain project management processes and disciplines in the areas of: project schedule, risk/issue management, human resource management, cost management, quality management and communication management. Education: B Tech/B.SC (IT/ CS) or BCA with MBA preferred. Graduate or Post Graduate in Computers / Electronics. Project management qualifications or experience is additional. At least 65% score in school and 60% in higher education Key Responsibilities Interfacing with clients for requirements discussions and status reporting Understanding requirements and creating SRS docs Suggesting technology landscape and creating solution definition document Plan, execute and track complete software development lifecycle. Organising and managing all phases of the project to ensure on-time completion Interface with development, design and quality assurance teams Determine and define clear deliverables, roles and responsibilities for team members. Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers. Contributes to the advancement and improvement of Agile practices within the organization. Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective Requirement Candidate should have good hands-on experience in the development of web and mobile applications. Expert in MS Office, Excel, and PowerPoint. Familiarity with web technology trends and the evolution of the Internet Excellent communication and spoken/written skills Strong sense of personal accountability regarding decision-making and supervising development teams. Demonstrated understanding of Project Management processes, strategies and methods. Knowledge of an agile framework or method (i.e. Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices. Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. Achieve ABS cycle count accuracy >99.5% Ensure all day-to-day activities are executed as per set procedure Fully responsible for line feeding Guarantee zero-line stoppages on account of available materials Challenge to meet project targets, then apply Senior Warehouse leader and Cross functional leaders to overcome obstacles Do inventory analysis and report high value/volume inventory & Improve Turns to industry standards Improve WMS score to 80% in SCM Improve stock accuracy as per corporate guidelines and publish the report on monthly basis with C& PA for discrepancies Support to have Zero Logistics Complaints Take appropriate action to avoid ageing of parts in stores Improve claim management process Improve Team morale by playing active role within the team Work in line with PFEP Optimize logistics cost/packaging cost Work on sustainability projects to reduce carbon footprint in the supply chain Improve traceability in warehouse Work on Kitting of materials Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

HR Manager In-Office Hyderabad, Telangana, India HR Position: HR Manager Requirement: Immediate Location: Hyderabad Roles and responsibilities: Design and implement KRAs and KPIs at the organizational level to drive performance and accountability. Create measurable KPIs that align with business objectives to track employee effectiveness and productivity. Develop, update, and implement HR policies in alignment with organizational goals and compliance requirements. Manage end-to-end recruitment processes, including sourcing, interviewing, and selecting top talent for various roles. Oversee employee onboarding, orientation, and training programs. Provide guidance to employees and managers on HR-related matters, including benefits, policies, and performance issues. Resolve employee relations issues and conflicts effectively and fairly. Collaborate with department heads to identify and address HR needs and drive strategic HR initiatives. Ensure compliance with employment laws and regulations specific to the clinical technology field. Maintain accurate HR records, prepare reports, and analyze data to support decision-making. Host engaging workplace events for employees. Lead initiatives to boost employee engagement, retention, and professional development. Support as an HR Coach in performance cycles, including annual compensation reviews and variable pay administration. Review department budgets to ensure adherence and compliance. Identify training needs and oversee training program implementation and monitoring. Manage performance systems and run performance cycles from commencement to score generation. Handle employee promotions and salary adjustments effectively. Stay updated on industry trends and HR best practices. Requirements: Master’s or bachelor’s degree in Human Resources, Business Administration, or a relevant qualification. 5 to 10 years of progressive HR experience in the clinical technology or healthcare technology industry. Knowledge of clinical technology would be a significant advantage. Strong understanding of HR laws, regulations, and best practices. Exceptional communication, interpersonal, and leadership skills. Proven confidentiality and discretion handling sensitive information. Proficiency in HR software and Microsoft Office Suite. HR certification (e.g., PHR or SPHR) is a plus. Ability to operate across all HR functional levels – strategic, operational, and tactical. Robust passion for and commitment to HR and organizational wellbeing. Good to have: Excellent communication and analytical skills. Strong interpersonal skills with experience in staff management. Proficiency in strategic planning and organizational management. Effective networking capabilities to share knowledge and experiences with peers. A solution-oriented mindset for addressing challenges. Fluency in English in both oral and written communication. Employment Type fulltime Experience Level mid-senior-level Work Experience (years) 5 - 8 Years Job Types: Full-time, Permanent Pay: ₹60,000.00 - ₹67,000.00 per month Benefits: Leave encashment Experience: HR: 5 years (Preferred) Language: English (Preferred) Work Location: In person

Job Purpose Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities Set store sales plans and quotas aligned with business objectives. Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. Implement production, productivity, quality, and customer service standards. Recommend product lines and ensure appropriate merchandise mix. Drive sales, margin, shrink control, inventory management and cost optimization. Manage commercials and statutory compliance. Manage performance and foster teamwork among store staff. Identify and develop talent for critical positions. Address customer feedback to improve service and processes. Stay updated on competition and manage customer escalations. Drive local events and promotions as per marketing calendar. Promote a "Customer Obsessed Culture" to prioritize customer centricity. Key Performance Indicators Business Management: Gross Margin, SOH Segment & Brand mix Discount Management Brand share Finance - Paper/card VM Implementation. Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. People Management. Business Acumen - profitability, Competition. Jio Business - Activations, Recharges, CAF Rejections Job Requirements Functional Competencies Operational Effectiveness Finance Management Analysis and Problem Solving Results Orientation Behavioural Competencies Self-Development Emotional Intelligence Customer Service Orientation People Management Communication Teamwork and Collaboration

Job Purpose Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities Set store sales plans and quotas aligned with business objectives. Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. Implement production, productivity, quality, and customer service standards. Recommend product lines and ensure appropriate merchandise mix. Drive sales, margin, shrink control, inventory management and cost optimization. Manage commercials and statutory compliance. Manage performance and foster teamwork among store staff. Identify and develop talent for critical positions. Address customer feedback to improve service and processes. Stay updated on competition and manage customer escalations. Drive local events and promotions as per marketing calendar. Promote a "Customer Obsessed Culture" to prioritize customer centricity. Key Performance Indicators Business Management: Gross Margin, SOH Segment & Brand mix Discount Management Brand share Finance - Paper/card VM Implementation. Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. People Management. Business Acumen - profitability, Competition. Jio Business - Activations, Recharges, CAF Rejections Job Requirements Functional Competencies Operational Effectiveness Finance Management Analysis and Problem Solving Results Orientation Behavioural Competencies Self-Development Emotional Intelligence Customer Service Orientation People Management Communication Teamwork and Collaboration

Job description: Job Description Role Purpose The purpose of this role is to lead the VLSI development and design of the system by defining the various functionalities, architecture, layout and implementation for a client ͏ Do 1. Lead end to end VLSI components & hardware systems a. Design, analyze, develop, modify and evaluate the VLSI components and hardware systems b. Determine architecture and logic design verification through software developed for component and system simulation c. Analyze designs to establish operating data, conducts experimental tests and evaluates results to enable prototype and production VLSI solutions d. Conduct system evaluations and make appropriate recommendations to modify designs or repair equipment as needed e. Allocates modules for testing and verification and reviews data and project documentation f. Provides guidance on technical escalations and review regression testing data g. Prepares documentation containing information such as test case and product scripts for IP and publishes it to the client for feedback and review h. Ensures all project documentation is complete and uploaded as per technical specifications required by the client 2. Provide customer support & governance of VLSI components & hardware systems a. Identify and recommend system improvements to improve technical performance b. Inspect VLSI components & hardware systems to ensure compliance with all applicable regulations and safety standards c. Be the first point of contact to provide technical support to client and help debug specific, difficult in-service engineering problems d. Evaluate operational systems, prototypes and proposals and recommend repair or design modifications based on factors such as environment, service, cost, and system capabilities ͏ 3. Team Management a. Resourcing i. Forecast talent requirements as per the current and future business needs ii. Hire adequate and right resources for the team iii. Train direct reportees to make right recruitment and selection decisions b. Talent Management i. Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness ii. Build an internal talent pool of HiPos and ensure their career progression within the organization iii. Promote diversity in leadership positions c. Performance Management i. Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. ii. Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues iii. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below d. Employee Satisfaction and Engagement i. Lead and drive engagement initiatives for the team ii. Track team satisfaction scores and identify initiatives to build engagement within the team iii. Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team iv. Exercise employee recognition and appreciation ͏ Deliver No. Performance Parameter Measure 1. Verification Timeliness, Quality and coverage of verification, Compliance to UVM standards, Customer responsiveness2. Project documentation and MIS 100% on time MIS & report generation Complete Project documentation (including scripts and test cases)3. Team% trained on new skills, Team attrition %, Employee satisfaction score (ESAT) ͏ Mandatory Skills: VLSI HDL Verification . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Work with us Career @ Bluebash Come Along and Connect! Life here is jam-packed with action, appreciation, and accomplishments. We hire great talents from across the globe, persuade them to create something unique, give them the liberty to work in all the departments, let them grow, and enjoy all the festivals together. A unique destination for job satisfaction and fruitful life. Business Development Executive (Upwork Bidder): 0 - 5 Years Experience Location: Mohali, Punjab Job Type: Full-Time / Part-Time / Contract Job Overview: We are looking for a smart and results-driven Upwork Bidder / Online Business Developer to join our team. This individual will be responsible for identifying and acquiring new clients on Upwork by crafting persuasive proposals and nurturing relationships with potential leads. You will play a key role in bringing projects related to Ruby on Rails , React.js , AI/ML , SaaS products , and custom application development . Key Responsibilities: Identify relevant jobs/projects on Upwork and other freelance platforms. Write customized, high-converting proposals that highlight Bluebash’s strengths. Maintain a high response and conversion rate. Regularly follow up with potential leads and communicate with them effectively. Coordinate with the internal tech team to align proposals with service capabilities. Manage and update CRM with bid status and client interactions. Research client needs and market trends to refine bid strategy. Requirements: Prior experience as an Upwork bidder or online business developer (1+ year preferred). Excellent written and verbal communication skills in English. Strong understanding of software development technologies and terminologies. Ability to write tailored and compelling proposals. Basic knowledge of platforms like Ruby on Rails, Python, React, Node.js, and AI tools is a plus. Familiarity with CRM tools and bidding strategy. Self-motivated, goal-oriented, and able to work independently. Why Join Bluebash? Opportunity to work with an award-winning, fast-growing tech company. Work alongside a passionate, experienced, and global team. Transparent and performance-based incentives. Flexible work culture. Exposure to international projects and clients. Process of Interview The selection of any candidate is purely dependent on their performance in the interview process. Generally, there are three stages in the interview process which are as follows. Aptitude Test This part of interview is the First stage where you need to perform a program practically and show the output of the same. Technical Interview If you score good! Next will be a panel interview with our technical team, be prepared to answer what you’ve learned so far. HR Interview A series of questions to assess your background & fitment in our company. Then a super welcome after mutual agreement. Culture At Bluebash Shared Values, Mindfulness, Trust, and Learning Through Innovations are keys to our success. Mindfulness Mindfulness and realistic skill-sets are the center of our culture in day-to-day communication and execution. Mentorship Leading from the front, mentorship assists us to grow personally and professionally. Transparency and Autonomy Everyone independently understands their roles & responsibilities in making decisions. Happiness We believe success is only possible if we keep both our clients as well as employees satisfied & engaged. A Healthy Environment Be it development, sales, or marketing - whatever we do, we do it as a team. We organize fun-filled events. Exceptional Benefits You get all employee benefits—enough leaves, vacation time, and awards with other work benefits.

Vice President, Product Management I At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President,Product Management I to join our Corporate Trust, Control Hub team. This role is located in Pune, Maharashtra – Onsite. In this role, you’ll make an impact in the following ways: Primarily responsible for ensuring the accuracy and integrity of product approval data contained within product catalogues, in line with governance and policy requirements. Analysis of data variances or inaccuracies and creating proposals for resolution. Work closely with Product Data Governance Lead and Product Owners to complete product rationalizations. Engagement with business line projects requiring the use of product approval information. To be successful in this role, we’re seeking the following: Bachelor’s degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. Fluent in English. Excellent written and oral communication skills are essential. Strong Excel and analytical skills are essential. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune, 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Siemens is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries. Every day we push the boundaries of what is possible like developing state-of-the-art high-speed trains and intelligent robots. Therefore we need Ambassadors for new insights, hardworking storytellers, and passionate captivators in marketing and sales who make our customer relationships strong. We’ll open up endless possibilities for you to do just that; make the important things a reality! What you would be doing? Responsible for achieving the assigned order income target for LV Motors Order acquisition from Direct / Indirect customers (through Channel Partners) inthe assigned region. Plan, develop and achieve business targets in End Users, EPC & OEM segments. Should be able to identify new business opportunities from new markets & segments. Systematic sales approach, support CRM process and ensure the Data Quality, market transparency . Effective account management of Top Retention and Conversion Customers. Drive product promotion initiatives through in-plant customers seminars, exhibitions, other initiatives. Enhance effectiveness of channel partners by engaging them in competence enhancement and promotional events Enhance Net Promotor Score by enhancing overall satisfaction of customers. Should possess sound technical knowledge and important soft skills like -effective communication & articulation, sales attitude & Growth mindset, etc. How do you qualify for the role? Candidate with an Engineering Degree in Electrical with 5-9 years of Sales and channel handling experience preferably in LV Motors We would be happy to welcome you to our Siemens Family, please feel free to apply on the website. If shortlisted, we will be calling you for next steps soon. You will be performing this from Coimbatore, Tamil Nadu location, where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. We’re Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Institutional_Finance_Buy_Side_Others . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Key Responsibilities Financial management: Assist in maintaining the overall financial health of the company, including budgeting, expense tracking, and financial forecasting. Accounting operations: Manage day-to-day accounting activities, including accounts payable/receivable, payroll entries, invoicing, and bank reconciliations. Zoho Books expertise (mandatory): Maintain and update all financial records using Zoho Books. Familiarity with Zoho Invoice, Zoho Inventory, and related modules will be an added advantage. Financial reporting: Generate and share periodic financial reports and statements using Zoho’s built-in reporting tools or Zoho Analytics. Tax & compliance: Assist in GST filings, TDS, and ensure overall compliance with accounting standards and tax regulations. Financial analysis: Support in analyzing financial data to identify trends, variances, and areas for improvement in expense and revenue management. About Company: WhizJuniors is the world's biggest social gamified technology learning platform, exclusively for students from classes 1-12. Our platform allows the enhancement of the technical, creative, and entrepreneurial skills of young minds with an element of fun learning. We provide age-appropriate online courses with the right syllabus. Students have to learn and solve quizzes to earn coins, practice with practicals, and finally get certified. They can compare and showcase their scores, skills, and achievements, and the higher they score, the higher they rank.

Job Description: We're seeking a skilled and motivated ML/AI Engineer to join our team and drive end-to-end AI development for cutting-edge healthcare prediction models. As part of our AI delivery team you will be working on designing, developing, and deploying ML models to solve complex business challenges. Key Responsibilities: Design, develop, and deploy scalable machine learning models and AI solutions. Collaborate with engineers and product managers to understand business requirements and translate them into technical solutions. Analyse and preprocess large datasets for training and testing ML models. Experiment with different ML algorithms and techniques to improve model performance. Skills & Qualifications: Experience: B.Tech with 2-5 years of relevant experience in Machine Learning, AI, or Data Science roles. OR M.Tech, M. Statistics with 2-4 years of relevant experiencein Machine Learning, AI, or Data Science roles. Education: Bachelor's/master's degree in computer science or Statistics or any other relevant engineering / AI course from a Tier 1 or Tier 2 college. Technical Skills: Proficiency in programming languages such asPython & R Strong knowledge of classicalmachine learning algorithms with hands on experience in the following: Supervised (Classification model, regressions models) Unsupervised, (Clustering Algorithms, Autoencoders) Ensemble Models (Stacking, Bagging, Boosting techniques, Random Forest, XGBoost) Experience in data preprocessing, feature engineering, and handling large-scale datasets. Model evaluation techniques like accuracy, precision, recall, F1 score, AUC-ROC for classification, and MAE, MSE, RMSE, R-squared for regression. Explainable AI (XAI) techniques include methods like SHAP values, LIME, feature importance from decision trees, and partial dependence plots. Experience withML frameworkslikeTensorFlow, PyTorch, Scikit-learn,orKeras. Building & deploying Model APIs using framework like Flask, Fast API, Django, TensorFlow Serving etc. Knowledge ofcloud platformslike Azure (preferred), AWS, GCP and experience deploying models in such environments -> changed the wording, added points. Nice to Have: Object Oriented Programming. Familiarity withNLP, ortime seriesanalysis. -> Moving this into Nice to have, not bare min Exposure todeep learningmodels (RNN, LSTM) and working with GPUs.

Key Result Areas (KRAs)Sales Conversion Rate Achieve a high percentage of successful sales from total calls made. Customer Satisfaction Deliver excellent customer service through clear, helpful, and friendly communication. Call Volume Consistently meet daily targets for both outbound and inbound calls. Lead Follow-Up Ensure timely follow-up with leads and aim to convert them within the expected timeframe. Revenue Growth (partial text visible, assuming standard) Actively contribute to achieving monthly revenue or sales targets. Daily Call Volume Target: Minimum of 80 calls per day (inbound + outbound). Conversion Rate Target: ≥ 20% of total leads converted into confirmed sales. Customer Satisfaction Score Target: Maintain ≥ 90% satisfaction based on customer feedback. Follow-Up Completion Rate Target: 100% of lead follow-ups to be completed within 48 hours. Monthly Revenue Target: Achieve individual monthly sales goal as assigned.

*Job Description-Gurgaon Location* *Company Name:- (TEAMSPACE)* *Designation – Phone Banking Officer* *Role and Responsibilities* • Providing Support to the customer in resolving queries and concern. • For Captive Contact Centre of a premium bank. • Handles customer inquiries, provides account information, and assists with various banking transactions over the phone. • Cross selling/ upselling/ promoting the banking products Over the calls is mandatory. *Salary Range* * 20700 CTC for Freshers | Incentives upto 5k (Peformance based incentives) * 28000 CTC for experienced candidates | Incentives upto 10k (Peformance based incentives) *Shift Time* Female – 7:00am to 7:00pm { 8.5 Hrs. Shift in between) Male- 11:00am to 8:00 pm/2:30pm to 11:00 pm *Weekoff/ working Days* 1 Rotational weekoff 6 Days working *Important Notes:* * Graduation Degree/ Certificate is Mandatory (Hard Copy) * CIBIL Score must be 700 or above * Age limit is upto 35 Years only *Skills and Requirements:* 1. *Excellent communication skills*: Strong verbal communication and listening skills. 2. *Customer service experience*: Prior experience in customer service, preferably in the financial industry. 3. *Ability to work in a fast-paced environment*: Handle high-volume calls while maintaining quality and professionalism. *Location* Udyog Vihar Phase-5, sector-19 Gurgaon-122008.* Thanks Regards, HR Executive, Khushi Tiwari 8356823327

About Us Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator Opportunity  Manager - Product Marketing role at Hiver is an exciting and impactful opportunity for professionals who are passionate about driving growth and innovation within a high-growth SaaS company. This role will be pivotal to Hiver's continued growth and success, requiring strategic acumen, creativity, and a customer-centric approach. What you’ll be working on? Lifecycle Marketing And Customer Growth Strategies Lead and execute on customer events and creative growth strategies spanning customer onboarding, expansion, engagement and retention initiatives, directly impacting Hiver's growth and success. Craft compelling customer growth campaigns across email, website, in-product, webinars, in-person/virtual events and communities. Product Adoption And Customer Retention Develop a feature adoption and health score framework for Hiver customers to decrease the likelihood of churn and improve product stickiness. Create and implement strategies to drive feature adoption among existing customers and prevent churn from 0 to 90 days and beyond. Implement retention strategies, reducing churn, and increasing ARR while improving the customer onboarding experience. Implement personalized initiatives to reduce churn and increase customer lifetime value (CLV). Gather and analyze customer feedback through surveys, interviews, and reviews to identify needs and pain points. Leverage insights to guide product improvements and refine marketing strategies. Revenue Expansion Programs Partner with product, customer success, and sales teams to identify cross-sell and up-sell opportunities. Plan and execute targeted campaigns to showcase the value of Hiver products to existing customers across in-product, email, webinar, virtual/in-person events, and other channels. Expand to newer buying centers in Hiver’s customer base to introduce new revenue opportunities Customer Advocacy Programs Lead a Customer Advocacy/Community Program to identify and nurture relationships with strategic customers Drive advocacy initiatives such as reference programs, reviews, and testimonials. Create thought leadership opportunities for key advocates and develop platforms for customer success storytelling Lead ideation and delivery of customer events and initiatives, including customer roundtables, user conferences, and more. Celebrate key customer milestones (e.g., project go-lives, achieving business outcomes). Collaborate with internal teams to create communication plans that highlight these achievements. What are we looking for? MBA in Marketing or Business: Preference for candidates with an MBA degree in Marketing or Business, and 5 to 7 years of experience in product marketing at SaaS companies. Analytical & Strategic bend of mind: Proficient in data analysis, strategic thinking, and ROI-focused marketing. Customer-Centric approach: Deep understanding of customer needs and behaviors for effective customer growth and retention. Proficiency in Content Creation: Ability to create engaging customer education content, including product videos, webinars, product 1-pagers, how-to guides, product courses, etc, to support feature adoption and revenue growth. A customer-obsessed storyteller. You have deep empathy for customers and users, and can adapt how you communicate to best reach and engage your audience through customer events and advocacy programs. Ability to understand SaaS product offering, its features, and its competitive landscape to communicate its value to customers effectively.

Job Description Associate, Accounting Representative I: At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about. We’re seeking a future team member for the role of Associate, Accounting Representative I to join our BNY - Insight Investment – Finance team. This role is located in Pune MH –HYBRID. In this role, you’ll make an impact in the following ways: Responsible for collecting, organizing, analyzing, interpreting and communicating financial data in meaningful way. Support the month end financial reporting process, including cost analysis, accurate closing of monthly financials, and conducting post-close variance analysis of actual vs forecast Excellent knowledge of accounting concepts such as accruals, pre-payments, Fixed Asset accounting, chart of accounts, project accounting among others Work on month end reporting, senior Mgmt deck and presenting the information in senior stakeholders meeting. Act a finance partner, proactively identifying business issues and opportunities Collaborate cross -functionally with virtual teams and communicate effectively with leadership Provide effective reporting for executive presentations Work on ad-hoc projects To be successful in this role, we’re seeking the following: Experience of minimum 2-3 years in Financial industry Bachelors/Master’s degree in Finance Accounting, Economics An independent, self-motivated individual who works well under pressure with a positive and service-oriented attitude Highly proficient with MF Office suite, especially Excel System savy with ability to learn new systems quickly. Prior experience in Oracle, SAP or such ERPs would be beneficial Prior experience in FPnA or Financial analysis would be helpful At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits And Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Job description: Job Description Role: The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts. ͏ Do: Implement deployment quality strategy for the assigned Accounts Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms Review and reallocate the priorities to align with the overall strategy of the line of business / business unit Quality control and Customer satisfaction Support the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account. Ensure completion of survey and address any queries in a timely manner. Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads Drive the account wise tracking of action planning identified for sustained CSAT in various projects. Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins. Support the Account Leadership teams for tracking and managing client escalation for closure. Early Warnings and Business partnership Drive the implementation of mechanisms for preventing client escalations / dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones. Participate in Monthly and Quarterly Business review along with Business and Account leadership to ensure adherence of defined quality processes, define new life cycle models and ensure gating processes are followed the projects within the accounts. Drive the upskilling of delivery teams on quality management tools, knowledge management and create mechanisms for sharing of best practices. Support the collection of metrics on the performance / health of process and regular publishing of compliance and metrics dashboards. Continuous Improvement Drive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources Create mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement Plan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency Support the collection of metrics to show the improvements- efficiency / productivity improvement. ͏ Team Management Team Management Clearly define the expectations for the team Assign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Guide the team members in acquiring relevant knowledge and develop their professional competence Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the tea Track team satisfaction scores and identify initiatives to build engagement within the team ͏ Deliver No. Performance Parameter Measure 1. Quality Control and Customer satisfaction CSAT Score-BU/Account/Portfolio level Process Compliance/Exceptions Scores Audit Coverage percentage Schedule performance Scores Planned vs actual project effort Resource productivity scores 2. Capability Building New Employee Onboarding New Employee Certifications 3. Continuous Improvement Lean projects implemented per year Productivity improvement of resources Continuous Improvement Processes implemented per year 4. Team Management Team attrition % Employee satisfaction scores 5. Capability Building % trained on domain and location specific skills, % of team trained in necessary leadership skills ͏ Mandatory Skills: Quality Assurance . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SAP BW HANA . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.