Job Description - We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only. Bareilly Kashipur Lakhimpur Najafgarh Key Responsibilities - Plan retail KPIs for achieving AOP Overlook achievement of GSS number and value targets, driving through store team Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs. Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty Implementing SOPs for VM/ Marketing at stores. Lead and manage the team effectively to ensure alignment with business objectives and high performance. Ability to handle and resolve conflicts in a constructive manner. Building culture of trust , integrity and respect in stores Develop & provide opportunities to store employees through various step up programs Develop functional capabilities in employees through appropriate training interventions Adaption of driving sales through omni channel TAT to be followed for customer complaints Ensuring availability manpower for planned training programs Key Performance Indicators - %LFL Growth % Walkin Target % Increase in BER Improve Diamond & Silver share in store % conversion Increase ABV Mystery audit score Functional Competencies - Showroom Operations Effectiveness Customer Orientation Planning & Organizing Behavioral Competencies - Nurturing Result Orientation Growth Mindset Communication & Rapport Building Show more Show less

About The Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the team’s shift timings to meet the store’s business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Show more Show less

About Iron Man Lifestyle Iron Man Lifestyle is a profitable, fast-growing dating and lifestyle coaching company committed to helping Indian men overcome social anxiety, build confidence and social skills, and form deeper, more fulfilling relationships. We’re on a mission to become the best in the world at what we do—and we’re looking for people who are fired up to be part of this journey. About the Role As a Customer Success Executive, you will lead the Customer Success department and play a key role in shaping and optimizing the entire customer journey. This is a leadership position responsible for improving customer retention, increasing lifetime value (LTV), and enhancing the overall client experience, all of which contribute directly to company revenue. You will develop systems, processes, and teams that ensure our clients succeed and continue to invest in our offerings. Key Responsibilities Customer Journey & Experience: Define and improve every stage of the customer journey to maximize client outcomes and satisfaction. Monitor client progress and implement strategies for continuous improvement. Account Management: Serve as the single point of contact (SPOC) for all clients. Handle queries, grievances, and provide guidance to ensure successful engagement. Increase Lifetime Value (LTV): Boost retention and repeat purchases. Identify opportunities for upselling, cross-selling, and improving gross profit per client. Reduce Churn: Investigate churn reasons, build strategies to reduce drop-offs, and lead onboarding/engagement initiatives. Improve Collections: Establish systems to reduce missed payments and improve collection efficiency. KPI Management: Track and optimize key Customer Success metrics—Net Promoter Score (NPS), adherence rate, testimonial rate, LTV, LTGP, etc. Drive Referrals & WOM: Create formal processes for generating referrals and amplifying word-of-mouth marketing. Feedback Loop: Collect, analyze, and present customer feedback to improve product/service offerings. Qualifications 1–2 years of experience in a customer-facing role with a proven track record of meeting or exceeding individual and team targets. Demonstrated experience improving customer experience and client retention. Bachelor’s degree in a relevant field. Strong communication and interpersonal skills. Ability to build and execute processes from scratch. Experience with contract renewals, quotations, or client lifecycle management is a plus. Bias toward action, accountability, and results. Who You Are You’re passionate about serving and helping others. You’re a builder and executor—not just an idea person, but someone who gets things done. You’re emotionally intelligent and able to handle customer concerns with grace and composure. You have a “whatever-it-takes” attitude, respect deadlines, and thrive on ownership. You’re aligned with our mission and values of helping Indian men grow in confidence and emotional depth. You’re committed to personal development and embody what we teach. Why Join Us? We’re changing lives—literally—and you’ll be at the forefront of that transformation. As a growing company, we offer a high-impact role, room to grow, and the chance to build a department from the ground up. If you’re ready to work with a mission-driven, fast-paced team in Delhi—and want to lead the charge in customer success—we want to hear from you. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Spring Boot . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Spring Boot . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Parul University’s Competitive Examination Cell is looking for committed educators to join as full-time faculty members and mentor aspirants through high-quality teaching and strategic preparation. Subjects We’re Hiring For:  Quantitative Aptitude  Logical Reasoning  General English Eligibility Criteria:  For Quant & Reasoning: M.Sc. / M.Tech.  For General English: MA in English (NET-qualified preferred)  Appeared in SSC CGL Tier II or Bank PO Phase II or Good CAT Score or comparable performance in any other Competitive examination. Role Overview:  Mentoring and teaching aspirants for various One Day Examinations  Designing and delivering high-impact lectures, mock tests etc.  Regular evaluation and providing continuous feedback to the aspirants.  Contributing to academic excellence and student success Apply Now: Send your CV with relevant exam credentials to: krisha.raval36516@paruluniversity.ac.in Show more Show less

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Strong customer orientation Resilient and able to work under pressure Attention to detail & quality driven – in communications and all system transactions Strong communications skills (Written & Verbal) Problem solving skills Team Work & collaboration Willing to work in Rotational shifts Versant score should be 62 Passing the psychometric test a must Work from office - Mandatory Bachelor’s degree (Any discipline) BPO experience Knowledge of MS Excel & Word Knowledge of HR process Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Strong customer orientation Resilient and able to work under pressure Attention to detail & quality driven – in communications and all system transactions Strong communications skills (Written & Verbal) Problem solving skills Team Work & collaboration Willing to work in Rotational shifts Versant score should be 62 Passing the psychometric test a must Work from office - Mandatory Bachelor’s degree (Any discipline) BPO experience Knowledge of MS Excel & Word Knowledge of HR process Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Strong customer orientation Resilient and able to work under pressure Attention to detail & quality driven – in communications and all system transactions Strong communications skills (Written & Verbal) Problem solving skills Team Work & collaboration Willing to work in Rotational shifts Versant score should be 62 Passing the psychometric test a must Work from office - Mandatory Bachelor’s degree (Any discipline) BPO experience Knowledge of MS Excel & Word Knowledge of HR process Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Strong customer orientation Resilient and able to work under pressure Attention to detail & quality driven – in communications and all system transactions Strong communications skills (Written & Verbal) Problem solving skills Team Work & collaboration Willing to work in Rotational shifts Versant score should be 62 Passing the psychometric test a must Work from office - Mandatory Bachelor’s degree (Any discipline) BPO experience Knowledge of MS Excel & Word Knowledge of HR process Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Strong customer orientation Resilient and able to work under pressure Attention to detail & quality driven – in communications and all system transactions Strong communications skills (Written & Verbal) Problem solving skills Team Work & collaboration Willing to work in Rotational shifts Versant score should be 62 Passing the psychometric test a must Work from office - Mandatory Bachelor’s degree (Any discipline) BPO experience Knowledge of MS Excel & Word Knowledge of HR process Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Strong customer orientation Resilient and able to work under pressure Attention to detail & quality driven – in communications and all system transactions Strong communications skills (Written & Verbal) Problem solving skills Team Work & collaboration Willing to work in Rotational shifts Versant score should be 62 Passing the psychometric test a must Work from office - Mandatory Bachelor’s degree (Any discipline) BPO experience Knowledge of MS Excel & Word Knowledge of HR process Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Strong customer orientation Resilient and able to work under pressure Attention to detail & quality driven – in communications and all system transactions Strong communications skills (Written & Verbal) Problem solving skills Team Work & collaboration Willing to work in Rotational shifts Versant score should be 62 Passing the psychometric test a must Work from office - Mandatory Bachelor’s degree (Any discipline) BPO experience Knowledge of MS Excel & Word Knowledge of HR process Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Strong customer orientation Resilient and able to work under pressure Attention to detail & quality driven – in communications and all system transactions Strong communications skills (Written & Verbal) Problem solving skills Team Work & collaboration Willing to work in Rotational shifts Versant score should be 62 Passing the psychometric test a must Work from office - Mandatory Bachelor’s degree (Any discipline) BPO experience Knowledge of MS Excel & Word Knowledge of HR process Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less

Job Title: Customer Support (Voice Process) Location: Bengaluru Job Type : Full-time Shift : Rotational Shifts Job Overview: We are seeking highly skilled and articulate Customer Support Executives for our Voice Process team. The ideal candidate must possess flawless English communication skills with a neutral accent, and must be committed to delivering top-tier customer support that drives best-in-class CSAT scores. Key Responsibilities: • Provide real-time support to customers via voice calls. • Ensure first call resolution (FCR) while maintaining high-quality support standards. • Accurately log customer interactions and escalate unresolved issues when necessary. • Maintain professionalism and empathy in every customer interaction. • Work towards achieving excellent CSAT (Customer Satisfaction) scores consistently. • Demonstrate a high level of product knowledge and continuous learning mindset. • Adhere to shift schedules and process guidelines strictly. Required Qualifications & Skills: • Excellent verbal communication skills in English (Zero compromise). • Neutral English accent with clear enunciation. • Minimum 1 year of experience in Customer Support (Voice) is a must. • Must be able to score exceptionally well in the Versant English test. • Strong problem-solving and analytical abilities. • Ability to multitask, prioritize, and manage time effectively. • Positive attitude and a customer-centric approach. Preferred Qualifications: • Familiarity with CRM systems and ticketing tools. Performance Metrics: • CSAT Score • Average Handling Time (AHT) • First Call Resolution (FCR) • Quality Assurance Scores • Attendance & Adherence to Schedule Show more Show less

About Us: Adfactors PR is a leading PR agency dedicated to transforming the way companies communicate with and connect with their audiences. With a strong focus on innovation and strategic storytelling, we are at the forefront of driving brand elevation in the digital era. Our mission is to create meaningful impact through powerful narratives, helping our clients thrive in an ever-evolving media landscape. Designation: Account Director - Public Relations Location : Bengaluru Job Description The Account Director leads our vibrant team in crafting and executing strategic, creative communication solutions for our clients. This is a key leadership role, requiring a deep understanding of integrated communications, stakeholder management, and business development. As a senior point of contact, the Account Director will work closely with internal teams, external partners, and client CXOs to bring communication strategies to life across both traditional and digital platforms. This individual will also play a crucial role in building the firm’s visibility and business by developing compelling pitches and nurturing client relationships at the highest levels. The ideal candidate is a strategic thinker with a strong command of integrated communications and a proven track record in leading high-performing teams. They bring a balance of creativity, business acumen, and emotional intelligence to the table, with the ability to thrive in a dynamic and evolving environment. Core Responsibilities: Maintain and grow client relationships at both operational and leadership (CXO) levels through regular strategic and digital advocacy, including crisis management when needed. Translate overall strategies into actionable tactical plans and ensure timely and effective delivery by the team. Helps develop award-winning, insightful and creative ideas to drive results and brand influence for our clients Builds/improves relationship with senior journalists and influencers across the country Oversees development and maintenance of a national media universe for all clients Guide Account Managers and team members in tracking news trends and proactively pitching stories to secure media coverage. Drive new business opportunities by participating in and leading client pitches focused on social and digital strategy, investigative research, campaign analytics, and media monitoring. Directs the Account Manager in client retention, improvement of Client Satisfaction Score & overall servicing cost management of client portfolio Coaches, develops and mentors a team of highly engaged individuals & empower them to succeed in their careers Promote a positive and collaborative work environment by effectively addressing and resolving team conflicts. Skills & Values: Ability to Collaborate & Nurture positive working Relationships with the Clients, Colleagues within the Agency and across the network Demonstrate Thinking and Innovation skills during challenging projects Self-motivation: Should be able to create their own schedule and routine to keep themselves focused on the task without other distractions. Willing to learn and use digital tools: Virtual communication and collaboration is key. The candidate should be willing to learn and use digital tools such as video conferencing apps and other company-specific digital platforms. Time consciousness: Should value their own’ s as well as the team’s time Setting meetings and deadlines at appropriate hours to ensure they work in sync with everyone else. Critical thinking: Should be able to think creatively or use tools which help in fleshing out ideas Qualifications & Experience Master’s/Bachelor’s Degree in Mass Communication/PR/Journalism from a reputed institute or MBA in Marketing 10 - 13 Years’ experience in a PR Agency Show more Show less

Durée : Alternance de 1 an / 2e année Master ou Mastère Spécialisé HSE Date de début : Septembre 2025 Lieu : St Etienne du Rouvray (proche Rouen) – 76 Notre usine de St Etienne du Rouvray abrite plusieurs lignes d’assemblages de calculateurs de sécurité automobile qui rejoignent ensuite les usines des constructeurs automobiles. Notre équipe HSE lui apporte du support dans le développement de la culture sécurité et la mise en place de diverses actions nécessaires à son fonctionnement et à son organisation. Elle recherche sa/son futur(e) Alternant(e) Ingénieur HSE dont la mission principale sera d’ a ccompagner Veoneer dans la réduction et la maitrise des risques industriels et climatiques afin de minimiser l’impact des interruptions d’activité. Il lui sera également confié la fiabilisation des plans de réactions afin d’améliorer notre score assurance et d’éviter les non-conformités à la norme ISO 45001. Vos Missions Seront De Participer à l’analyse des risques industriels potentiels (catastrophes naturelles, pannes d'équipement, cyberattaques, etc.) : Réaliser la mise à jour de l’analyse des risques industriels Classer ces risques par ordre de priorité en fonction de leur probabilité et de leur gravité Développer des stratégies de réponse en lien avec le plan d’urgence : Réaliser un audit du plan d’urgence et apporter des améliorations Développer et animer des plans d'actions spécifiques pour chaque risque identifié (procédures de sauvegarde des données, plans de communication en cas de crise, stratégies de reprise des activités...) Former les collaborateurs au plan d’urgence via des procédures et des visuels que vous aurez créés. Planifier et organiser les tests de situations d’urgences prioritaires En fonction de l'avancement de ces missions au cours de votre alternance, un projet de standardisation du plan d’urgence à l’échelle internationale pourra également vous être confié. Votre Profil Vous préparez votre 2e année de Master ou un Mastère en HSE et souhaitez travailler dans le milieu industriel manufacturier (ici électronique). Votre formation préalable vous a permis d’acquérir de bonnes connaissances réglementaires / techniques sur le pendant "Sécurité" de la HSE avec le DUERP et le BCP ainsi que sur l’animation et la communication HSE à destination de toutes les parties prenantes. Toute expérience pratique ou estudiantine dans la HSE et la gestion de Projet sera appréciée. Votre niveau d’anglais doit vous permettre de prendre facilement en main les outils HSE existants et de pouvoir vous exprimer à l'oral. Curieux/ curieuse et rigoureux/rigoureuse, votre capacité à communiquer et à être force de proposition vous permettront de vous épanouir lors de cette alternance. Show more Show less

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About The Role OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians. Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically. In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner. Approval of conveyance amount for assigned technicians Promote the highest grooming standards (uniform, Safety shoes, PPEs) Advance Operations Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Key Result Areas: 100% completion of PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Self learning and development- Above 90% score in online assessment. Requirements Competencies (Skills essential to the role): Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planning & organizing Technical knowledge of Pests, Service Processes, Chemicals & Equipment. Educational Qualification / Other Requirement Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc Role Type / Key Working Relationships Individual Contributor External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners Benefits What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Show more Show less

🚨 We are Hiring 🚨 https://grhombustech.com/jobs/job-description-senior-test-automation-lead-playwright-ai-ml-focus/ Job Description Job Title: Senior Test Automation Lead – Playwright (AI/ML Focus) Location: Hyderabad Experience: 10 - 12 years Job Type: Full-Time Company Overview: GRhombus Technologies Pvt Ltd, a pioneer in Software Solutions – Especially on Test Automation, Cyber Security, Full Stack Development, DevOps, Salesforce, Performance Testing and Manual Testing. GRhombus delivery centres are located in India at Hyderabad, Chennai, Bengaluru and Pune. In the Middle East, we are located in Dubai. Our partner offices are located in the USA and the Netherlands. About the Role: We are seeking a passionate and technically skilled Senior Test Automation Lead with deep experience in Playwright-based frameworks and a solid understanding of AI/ML-driven applications. In this role, you will lead the automation strategy and quality engineering practices for next-generation AI products that integrate large-scale machine learning models, data pipelines, and dynamic, intelligent UIs. You will define, architect, and implement scalable automation solutions across AI-enhanced features such as recommendation engines, conversational UIs, real-time analytics, and predictive workflows, ensuring both functional correctness and intelligent behavior consistency. Key Responsibilities: Test Automation Framework Design & Implementation Design and implement robust, modular, and extensible Playwright automation frameworks using TypeScript/JavaScript. Define automation design patterns and utilities that can handle complex AI-driven UI behaviors (e.g., dynamic content, personalization, chat interfaces). Implement abstraction layers for easy test data handling, reusable components, and multi-browser/platform execution. AI/ML-Specific Testing Strategy Partner with Data Scientists and ML Engineers to understand model behaviors, inference workflows, and output formats. Develop strategies for testing non-deterministic model outputs (e.g., chat responses, classification labels) using tolerance ranges, confidence intervals, or golden datasets. Design tests to validate ML integration points: REST/gRPC API calls, feature flags, model versioning, and output accuracy. Include bias, fairness, and edge-case validations in test suites where applicable (e.g., fairness in recommendation engines or NLP sentiment analysis). End-to-End Test Coverage Lead the implementation of end-to-end automation for: Web interfaces (React, Angular, or other SPA frameworks) Backend services (REST, GraphQL, WebSockets) ML model integration endpoints (real-time inference APIs, batch pipelines) Build test utilities for mocking, stubbing, and simulating AI inputs and datasets. CI/CD & Tooling Integration Integrate automation suites into CI/CD pipelines using GitHub Actions, Jenkins, GitLab CI, or similar. Configure parallel execution, containerized test environments (e.g., Docker), and test artifact management. Establish real-time dashboards and historical reporting using tools like Allure, ReportPortal, TestRail, or custom Grafana integrations. Quality Engineering & Leadership Define KPIs and QA metrics for AI/ML product quality: functional accuracy, model regression rates, test coverage %, time-to-feedback, etc. Lead and mentor a team of automation and QA engineers across multiple projects. Act as the Quality Champion across the AI platform by influencing engineering, product, and data science teams on quality ownership and testing best practices. Agile & Cross-Functional Collaboration Work in Agile/Scrum teams; participate in backlog grooming, sprint planning, and retrospectives. Collaborate across disciplines: Frontend, Backend, DevOps, MLOps, and Product Management to ensure complete testability. Review feature specs, AI/ML model update notes, and data schemas for impact analysis. Required Skills and Qualifications: Technical Skills: Strong hands-on expertise with Playwright (TypeScript/JavaScript). Experience building custom automation frameworks and utilities from scratch. Proficiency in testing AI/ML-integrated applications: inference endpoints, personalization engines, chatbots, or predictive dashboards. Solid knowledge of HTTP protocols, API testing (Postman, Supertest, RestAssured). Familiarity with MLOps and model lifecycle management (e.g., via MLflow, SageMaker, Vertex AI). Experience in testing data pipelines (ETL, streaming, batch), synthetic data generation, and test data versioning. Domain Knowledge: Exposure to NLP, CV, recommendation engines, time-series forecasting, or tabular ML models. Understanding of key ML metrics (precision, recall, F1-score, AUC), model drift, and concept drift. Knowledge of bias/fairness auditing, especially in UI/UX contexts where AI decisions are shown to users. Leadership & Communication: Proven experience leading QA/Automation teams (4+ engineers). Strong documentation, code review, and stakeholder communication skills. Experience collaborating in Agile/SAFe environments with cross-functional teams. Preferred Qualifications: Experience with AI Explainability frameworks like LIME, SHAP, or What-If Tool. Familiarity with Test Data Management platforms (e.g., Tonic.ai, Delphix) for ML training/inference data. Background in performance and load testing for AI systems using tools like Locust, JMeter, or k6. Experience with GraphQL, Kafka, or event-driven architecture testing. QA Certifications (ISTQB, Certified Selenium Engineer) or cloud certifications (AWS, GCP, Azure). Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related technical discipline. Bonus for certifications or formal training in Machine Learning, Data Science, or MLOps. Why Join Us? At GRhombus, we are redefining quality assurance and software testing with cutting-edge methodologies and a commitment to innovation. As a test automation lead, you will play a pivotal role in shaping the future of automated testing, optimizing frameworks, and driving efficiency across our engineering ecosystem. Be part of a workplace that values experimentation, learning, and professional growth. Contribute to an organisation where your ideas drive innovation and make a tangible impact. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SQL Server . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Strong customer orientation Resilient and able to work under pressure Attention to detail & quality driven – in communications and all system transactions Strong communications skills (Written & Verbal) Problem solving skills Team Work & collaboration Willing to work in Rotational shifts Versant score should be 62 Passing the psychometric test a must Work from office - Mandatory Bachelor’s degree (Any discipline) BPO experience Knowledge of MS Excel & Word Knowledge of HR process Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Show more Show less

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Strong customer orientation Resilient and able to work under pressure Attention to detail & quality driven – in communications and all system transactions Strong communications skills (Written & Verbal) Problem solving skills Team Work & collaboration Willing to work in Rotational shifts Versant score should be 62 Passing the psychometric test a must Work from office - Mandatory Bachelor’s degree (Any discipline) BPO experience Knowledge of MS Excel & Word Knowledge of HR process Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Show more Show less

Skill required: Compensation & Benefits - Compensation Program Design Designation: Total Rewards New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs candidates with Compensation & Benefits experience The application of current concepts, approaches, techniques & terms to achieve organization goals by examining the forces that shape the development of comp strategies, plans, & policies. It includes salary administration, incentive plans & stock based programs; understanding of the factors of motivation, performance evaluation, labor market dynamics & budgeting; laws and regulations & the way comp programs are designed for specific job families, units/functions & levels of organization. What are we looking for? Strong customer orientation Resilient and able to work under pressure Attention to detail & quality driven – in communications and all system transactions Strong communications skills (Written & Verbal) Problem solving skills Team Work & collaboration Willing to work in Rotational shifts Versant score should be 62 Passing the psychometric test a must Work from office - Mandatory Bachelor’s degree (Any discipline) BPO experience Knowledge of MS Excel & Word Knowledge of HR process Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Show more Show less

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Strong customer orientation Resilient and able to work under pressure Attention to detail & quality driven – in communications and all system transactions Strong communications skills (Written & Verbal) Problem solving skills Team Work & collaboration Willing to work in Rotational shifts Versant score should be 62 Passing the psychometric test a must Work from office - Mandatory Bachelor’s degree (Any discipline) BPO experience Knowledge of MS Excel & Word Knowledge of HR process Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Show more Show less

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Strong customer orientation Resilient and able to work under pressure Attention to detail & quality driven – in communications and all system transactions Strong communications skills (Written & Verbal) Problem solving skills Team Work & collaboration Willing to work in Rotational shifts Versant score should be 62 Passing the psychometric test a must Work from office - Mandatory Bachelor’s degree (Any discipline) BPO experience Knowledge of MS Excel & Word Knowledge of HR process Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Show more Show less