Hiring for a Leading BPO – Travel Voice Support Role | Gurgaon Join one of the top BPO companies supporting a global travel platform. This is an excellent opportunity for experienced candidates to be part of a dynamic team handling voice-based customer support for international travel clients. Position: Voice Support – Travel Process Location: Gurgaon Process: Agoda Travel (Voice) Eligibility Criteria: Qualification: Graduate, Undergraduate, BE, or BTech Experience: Minimum 1 year in a travel-related BPO process Voice Versant Score: Minimum 60 EPFO check is mandatory Excellent communication skills required Job Details: Work from Office Rotational Shifts Structured environment with global exposure Salary & Benefits: CTC: 468850 per annum (Up to 30 percent hike on last drawn CTC) Monthly Incentive: Up to 3500 In-Hand Salary: 31243 per month Contact to Apply: HR Manik Goel Mobile: 80594 74001 Email: manikgoel088@gmail.com Job Type: Full-time Pay: ₹31,243.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

Hiring for a Leading BPO – Technical Support Role | Gurgaon Looking to take the next big step in your BPO career? Here is your opportunity to work with a reputed organization offering technical support roles with a strong growth path and competitive benefits. Eligibility Criteria: Graduate or Undergraduate candidates eligible Minimum 1 year of experience in BPO customer service with excellent communication skills Maximum experience allowed: 4 years For BTech or BE candidates: Graduation score should not exceed 60 percent EPFO checkpoint is mandatory Job Details: Day Shift Work From Office only Requires Voice Versant score of 58 Opportunity to work in Tech and Business Operations Compensation: CTC: 400000 per annum In-Hand Salary: 26512 per month Monthly Incentive Variable (MIV): Up to 4000 based on performance Location: Gurgaon A modern, collaborative workspace with professional growth opportunities Fast-track career development for high performers Contact to Apply: HR Manik Goel Mobile: 80594 74001 Email: manikgoel088@gmail.com Take your tech support career to the next level with a company that values your skills and offers stability, growth, and a positive work environment. Apply now. Job Type: Full-time Pay: ₹26,512.00 per month Benefits: Health insurance Paid sick time Provident Fund Shift: Rotational shift Work Location: In person

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity “An effective product manager effectively combines their knowledge of the market, clients, domain, and products to profitably manage a product. This role is a great opportunity to successfully use those skills and make a business impact.” – Director, Product Management What You’ll Contribute Work with clients and internal teams to understand and document future product enhancements. Manage the product lifecycle from strategic planning to production deployment. Maintain an 18-month rolling roadmap, prioritized by client needs and strategic initiatives. Prioritize and manage development efforts for sprint and quarterly planning activities. Help enable Professional Services and Product Support to ensure that our clients are delighted. Support the sales team, particularly for large deals or partnerships. Drive cross functional activities across engineering, quality assurance, product management, security, architecture, product support and others as required. What We’re Seeking Bachelor’s degree or equivalent, preferably in a technical or financial field. MBA strong plus 10+ years of experience in enterprise software product management combined with a proven grounding in the product management discipline. Applicable domain/industry experience. Repeated success in taking a product through all stages of the product lifecycle. Proven background and practical experience in developing, managing, and delivering software projects. Demonstrated ability to think strategically about product and business issues while managing and implementing tactical product plans. Experience with Jira and Aha a plus. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems. Lending — 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy Show more Show less

Spoken English Trainer for English Qualification - Graduation Communication Skill must required English Skill also required No bands score required just need excellent English Skill Send Resume at - career.spokenplanet@gmail.com Apply Now Job Type: Full-time Pay: ₹13,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Yearly bonus Education: Bachelor's (Preferred) Work Location: In person

IELTS Trainer fresher graduate required in Amritsar Qualification - Graduation Communication Skill must required English Skill also required No bands score required just need excellent English Skill Send Resume at - career.spokenplanet@gmail.com Apply Now Job Type: Full-time Pay: ₹13,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Yearly bonus Education: Bachelor's (Preferred) Work Location: In person

Description Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online. Amazon's Finance Operations, Accounting & Analysis (FOAA) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority. FOAA is seeking a Finance Analyst to support IBT (India Business team) in daily operational reconciliations for Nodal and Escrow settlements for India Marketplace and e-commerce business. Key job responsibilities Work independently to perform daily, weekly and monthly operations and reconciliations for Nodal and Escrow accounts which are regulated by Reserve Bank of India for Amazon Pay India Private Limited. Own the Nodal and Escrow accounts in India Marketplace and ensure Business Metrics are met 100% within defined Service Level Agreement. Creating a "No Surprise Environment" and Great customer experience for India Payments stakeholders: Ensure high standards of delivery of reports with timeliness and accuracy. Ensure all issues are flagged off at the earliest, tracked and resolved on a timely basis. Ensure all the reports have maker checker review process and documented evidence. Dive Deep into all Nodal and Escrow processes for streamlining, mitigating risks, ensuring regulatory controls and eliminating defects. Quality of reconciliations and reporting activities: Quality score for all the reporting activities, reconciliations and accounting activities should be at TTM >=99.4% during 2025 (Four Sigma). - Audit support : All the audit requirements should be delivered timely and accurately. Process SOP's to be updated, modified, signed off by IBT and business and compliance leadership (L6+). Process Escalation metrics to be updated within SOP for all the activities. - Give back to Amazon community through facilitating trainings or participating in events Provide project management update within and across business units to transition new processes and/or permanent solutions to support the business needs. Coordinate with external stakeholders like Banks, Payment processors and internal stakeholders like Business and Technology partners to establish and maintain strong communication channels. Identify, implement, and adhere to best practices across all regulatory processes and project launches. Provide inputs for weekly, monthly and quarterly business reviews in a timely manner. Ensure appropriate financial policies, procedures, and internal controls are in place, documented, and operating as intended. Prepares and reviews complex account reconciliations, financial analysis, and deliverables. Drive process improvements required to enhance controls and quality of reconciliations and related processes. Key job responsibilities Own the Nodal and Escrow accounts in India Marketplace and ensure Business Metrics are met 100% within defined Service Level Agreement. Prepares and reviews complex account reconciliations, financial analysis, and deliverables. Drive process improvements required to enhance controls and quality of reconciliations and related processes. Coordinate with external stakeholders like Banks, Payment processors and internal stakeholders like Business and Technology partners to establish and maintain strong communication channels. Dive Deep into all Nodal and Escrow processes for streamlining, mitigating risks, ensuring regulatory controls and eliminating defects. Creating a "No Surprise Environment" and Great customer experience for India Payments stakeholders: Ensure high standards of delivery of reports with timeliness and accuracy. Ensure all issues are flagged off at the earliest, tracked and resolved on a timely basis. Ensure all the reports have maker checker review process and documented evidence. Basic Qualifications 2+ years of finance experience 2+ years of building financial and operational reports/data sets that inform business decision-making experience 2+ years of business-to-business collections experience Knowledge of finance, accounting or related field focused on analytics Experience using data to influence business decisions Experience in managing finance operations for accounts payable, accounts receivable or payroll Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills Preferred Qualifications 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience Experience in Excel (macros, index, conditional list, arrays, pivots, lookups) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A3005991 Show more Show less

Responsibilities - · Should handle Internal audit score (Average of Fire audit and Internal audit security points.) · Responsible for Reporting of security and safety equipment defects timely. · Responsible for Correct bill submission on time every month. · Responsible for Training & Grooming done as per the manual (soft skill/fire drill, fire training, evacuation, emergency response). · Should be responsible for reporting of incidents if any. · Should handle legal compliances and documentations at site. · Should handle other tasks /duties/responsibilities assigned by reporting manager. : 1. Educational: Graduation /Post Graduate. 2. Professional: Diploma in Fire and safety is must : 2-4 years in a similar role in a reputed organisation. In cinemas : Proficiency in using MS Office Team Building Skills Interview Skills Strong operational background in a multi-location business; Leadership ability gained through managing and inspiring large and diversified teams; Experience in a multinational organization with fast growth; Creative thinker with high degree of integrity and discipline; Strong knowledge of consumer/cultural trends; Interpersonal and negotiating skills; Well-developed relationship building skills; Excellent conflict resolution skills; Self-motivation and drive towards winning and a “can do” attitude; Fluency in English. Job Type: Full-time Pay: ₹22,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Paid sick time Provident Fund Schedule: Rotational shift Weekend availability Supplemental Pay: Yearly bonus Education: Bachelor's (Preferred) Experience: total work: 2 years (Preferred) Security: 2 years (Preferred) Location: Zirakpur, Punjab (Preferred) Work Location: In person

We are seeking a skilled and results-driven Google Ads Specialist to manage and optimize paid search campaigns. The ideal candidate will be responsible for planning, executing, and monitoring PPC campaigns across Google Ads platforms to drive traffic, increase conversions, and maximize ROI. Key Responsibilities: Plan, create, and manage Google Ads campaigns. Conduct thorough keyword research and audience targeting Write compelling ad copy and optimize landing pages for higher Quality Score and conversions Monitor campaign performance metrics (CTR, CPC, ROAS, etc.) and adjust strategies as needed Perform A/B testing on ads and landing pages to improve effectiveness Analyze competitor advertising strategies and market trends Generate detailed performance reports and provide actionable insight Requirements: Proven experience as a Google Ads Specialist or in a similar PPC role Google Ads certification (Search, Display, or other relevant credentials) Hands-on experience with tools such as Google Analytics, Tag Manager, SEMrush, Ahrefs, etc. Strong analytical and problem-solving skills Ability to interpret data and trends and translate them into marketing strategies Excellent communication and copywriting skills Knowledge of SEO, retargeting, and social media ads is a plus Bachelor’s degree in Marketing, Digital Media, or related field preferred Preferred Skills: Experience managing multiple campaigns across different industries or markets Familiarity with Google Data Studio, Looker, or other reporting tools Understanding of conversion tracking, remarketing, and UTM parameters Ability to stay updated with Google Ads platform changes and algorithm updates Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person Expected Start Date: 20/06/2025

Company Description Wishfin is a premier fintech company in India that operates financial marketplaces for various banking solutions. Offering products like Personal Loans, Home Loans, Credit Cards, and CIBIL Score, Wishfin is the largest credit cards, personal loans, and mortgage marketplaces in the country. With partnerships with India's top 40 banks and NBFCs, Wishfin is also the first official fintech partner of TransUnion CIBIL, providing official CIBIL scores to customers. With over 40 million customers served and INR 25,000 Crore worth of credit disbursed, Wishfin continues to lead in the financial technology sector. Role Description This is a full-time on-site role for a MIS Executive located in Noida. The MIS Executive will be responsible for Information Systems management, MIS Reporting, and utilizing analytical skills to provide Management Information Systems that support business operations. Compensation - 13K Per Month Qualifications Information Systems management skills Analytical Skills MIS Reporting proficiency Strong understanding of Management Information Systems (MIS) Excellent communication skills Experience in the fintech or banking industry is a plus Bachelor's degree in Information Technology, Business Administration, or related field bbu Show more Show less

Relationship Manager (RM) Location: Jaipur Role Overview: The RM will act as the primary client-facing interface, responsible for onboarding, kit delivery, retainer management, and opportunity tracking across Flowtrade’s execution stack. Key Responsibilities (KRAs): Assist clients with onboarding and documentation Manage kit delivery workflow and CRM updates Coordinate with analysts, founders, and partners for solution execution Drive retainer renewals and upsell conversations Maintain client satisfaction and issue-resolution matrix Key Performance Indicators (KPIs): 90%+ CRM data hygiene and update accuracy Minimum 6–8 kits/month successfully delivered 25% kit-to-retainer conversion from new clients NPS Score ≥ 8 from assigned client pool Job Type: Full-time Pay: ₹360,000.00 - ₹600,000.00 per year Schedule: Day shift Ability to commute/relocate: Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What is your current CTC? What is your expected CTC? Have you worked in coordination with internal teams such as analysts or operations for service delivery? If a client is dissatisfied with a delay in service delivery, how would you handle the situation? Experience: Customer relationship management: 1 year (Preferred) Language: English (Preferred) Work Location: In person

Job Requirements Job Title: Banker Customer Experience Function: Branch Banking Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements. Roles & Responsibilities Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell. Deliver business target assigned as per performance score card. Giving the client need based product solutions and, in the process, aligning client requirements with business specifics. Assessing customer propensity and ensuring higher product penetration per relationship. Referencing for more business from existing customers. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints. Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. Assist in closure of all observations on audit report Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card. Education Qualifications Graduate: Any Graduation Post graduation: Any Postgraduation Experience: 1-4 years of relevant experience. Show more Show less

Position Summary: The National Key Account Manager (NKAM) will be responsible for managing and growing relationships with the company’s largest and most strategic customers. Acting as the bridge between bottom-up operational insights from units servicing the customer and the top-down strategic direction set by the Customer Experience Director, the NKAM will drive action plans that enhance customer satisfaction, strengthen partnerships, and accelerate business growth. Key Duties 1. Key Account Management & Relationship Building Serve as the primary relationship owner for designated national key accounts, ensuring seamless coordination across regions. Engage regularly with senior stakeholders (CXOs, Procurement Heads, Operations Heads, etc.) at customer organizations. Ensure consistent delivery of high-quality service and swift resolution of issues in collaboration with operations teams. Conduct regular business reviews with customers, presenting key performance metrics, service improvements, and growth opportunities. 2. Data-Driven Decision Making & Strategic Insights Collect and analyse customer service data from multiple units nationwide to identify trends, pain points, and opportunities. Translate bottom-up insights into strategic recommendations aligned with the Customer Experience Director’s vision. Use Net Promoter Score (NPS), Customer Satisfaction (C-Sat), and service performance data to drive continuous improvement. Develop predictive models for customer needs, churn risks, and growth opportunities. 3. Execution of Growth & Engagement Strategies Align customer engagement plans with the organization’s broader customer experience strategy. Identify upsell, cross-sell, and retention opportunities, collaborating with sales and service teams to drive revenue growth. Implement customized account action plans, ensuring value creation for customers while optimizing internal operations. Partner with internal stakeholders to enhance customer experience, contract renewals, and service delivery standards. 4. Cross-Functional Collaboration Work closely with regional service teams, finance, and operations to ensure consistent customer engagement. Provide customer insights to the CX Director, supporting strategic planning and decision-making. Collaborate with sales and business development teams to develop expansion strategies and value-added solutions. Key Competencies & Skills: Key Account Management Expertise: Proven ability to handle large, complex accounts and build strategic relationships. Data Analysis & Insights Generation: Ability to interpret customer data, identify trends, and translate insights into action. Customer-Centric Mindset: Strong focus on enhancing customer experience and satisfaction. Business Acumen: Deep understanding of market trends, customer industries, and growth levers. Stakeholder Management: Ability to engage with CXOs and senior leaders both internally and externally. Cross-Functional Collaboration: Strong teamwork and coordination across sales, operations, and service units. Preferred Qualifications & Experience: 10+ years of experience in key account management, business development, or customer engagement roles. Experience in a manufacturing, industrial services, or related sector is preferred. Strong proficiency in data analysis, CRM tools, and customer analytics. MBA or equivalent degree in Business, Sales, Marketing, or a relevant field. Compensation The compensation is around 23-27 Lacs. Location New Delhi Languages: Good spoken and written English Expected timeframe for selection: 4 Weeks (it is strictly 4 weeks) Job Types: Full-time, Permanent Schedule: Day shift Morning shift Application Question(s): Do you have 10+ years of experience in key account management, business development, or customer engagement roles? Do you have experience in a manufacturing, industrial services, or related sector ? do you have Strong proficiency in data analysis, CRM tools, and customer analytics? Work Location: In person

Drafting the product policies and get the same approved from various stakeholders Support delivery of end of period AUM, focus on operational efficiency through consolidation and process improvements Review the portfolio performance and its impact on the business profitability Highlight the variances to the stakeholders Portfolio management based on accurate evaluation of the portfolio performance, market developments and product management imperatives Key deliverables are as below Pivotal role in launching new product/program considering the risk appetite of the organization and in line with profitability benchmarks Identifying and creating the environment for testing the opportunities and converting to the regular program basis performance Involvement in process excellence to reduce time and cost leading to improved efficiency Deliver best practices across all the domains with specific focus on risk management Create programs and convert it in to BRE for ease of credit execution and reduce TAT Master maintenance, testing of new builds, monitor deviations Trigger monitoring and control Coordinating with analytics team for preparation of various management dashboard/ Analysis/ development of score card Interaction with various team and to be in line with the requirements Institutionalize training programs with team on various product/programs being launched Conduct portfolio review on regular basis, note the action, coordinate and execute the actionable Optimize efficiency and per unit cost of processing, develop customer centric initiatives through Policy Process re engineering Optimize and consolidate resources and infrastructure and build scalable platform to support future growth Show more Show less

Hiring: Contact: dhanabal@saasant.com /9150399970 Position- L2 Product Support Engineer No of positions: 5 Preferably candidate from Coimbatore location Preferable Notice Period-Immediate/30 days Experience: 3+ years Shift timings- (6:30pm-3:30am) Work Location: Coimbatore Salary Range: 5.5 LPA Roles and Responsibilities · Provide technical support to our customers by answering telephone calls (primarily) and replying to emails in line with service level agreements and departmental metrics, which includes, resolution time with a focus on high quality, accuracy and customer satisfaction · Document all activities and communication with customers and update cases in order to track progress with each open incident · Meet / exceed departmental goals on case management, phone and email response time and customer satisfaction scores · Analyse and clarify customer queries through troubleshooting and researching existing knowledgebase articles / known issues · Review cases for technical complexity and make recommendations to team members with regards escalation according to departmental best practice · Use and create knowledgebase articles in line with our best practice based on new product information, support incidents and/or common / critical issues · Adhere to the best practices for Technical Support Services · Active participation in team and departmental meetings by providing feedback on day-to-day activities and suggest recommendations for improvement. · Manage customer expectations regarding estimated response times for issue resolution. · Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team. · Be responsible for important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score. · Ability to multitask in a fast-paced environment · Document all communication via ticketing systems · Participate in acceptance testing and review of newly released software · Assist in isolating source of issues which may include working with integrations to other applications, client’s local environment/infrastructure or our hosted environments. · Expertise working with Microsoft Excel Excellent ability to learn and articulate software-related and technical concepts. Desired Skill set: · 2+ years of experience in a technical support role in an inbound contact centre supporting international customers · Excellent communication skills with a neutral accent and clear enunciation · Ability to work both independently and as a team player with a positive attitude · Quick adaptability with an openness to learn and develop · Excellent logical and problem-solving skills · Customer focus · Willingness to work in US shifts and follow US holidays. · A Bachelor's Degree (preferably from computer science background) Key Skills Skills Product Troubleshooting, Application support, Technical Support, Customer Satisfaction Support Services, Product support, Operating Systems. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Retail Banking (PO) . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Requirements Job Requirements Role/Job Title - Banker-Customer Experience Business - Retail Banking Function/ Department: 'Branch Banking Place of work: PAN India Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements. Roles & Responsibilities Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell. Deliver business target assigned as per performance score card. Giving the client need based product solutions and in the process aligning client requirements with business specifics. Assessing customer propensity and ensuring higher product penetration per relationship. Referencing for more business from existing customers. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints. Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. Assist in closure of all observations on audit report Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card. Qualifications Graduate - Any discipline Post Graduate - MBA preferred Experience Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Mortgage(Originations) . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Who We Are Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world’s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people. Responsibilities Work with US research onshore team in US time zone. Understand the requirements of clients and work with team on MR projects [DP]. Manage specific High Visibility and Pillar Projects maintaining the overall quality score and efficiency goals. Co-ordinate across various teams involved to ensure successful project execution and Client Satisfaction. Execute MR projects of all complexity independently. On-point self-reporting of issues/delays, problem solving and providing/implementing solutions to ensure smooth running of their projects. 100% compliance to processes and checklists Provide expertise and guidance on market research methodologies, techniques, and tools. Be a SME on the Tool. Mentor junior team members and provide training on Data processing best practices and market research fundamentals. Required Skills 10+ years working experience with international clients in multi-cultural environment on Data Processing Expertise on any MR Data Processing tools like: Quantum / Dimensions / SPSS / Decipher / Askia / MarketSight Working on various verticals like Healthcare, Consumer, Automobile projects. Strong Knowledge of MS Office tools Knowledge of database, SQL or visualization tools would be an added advantage. Should be able to absorb new tools as required as part of project requirement. Experience on project transitions from one DP platform to another. Deliver assigned Projects and tasks with 100% Quality and 100% On-time. Explore our Careers and Culture page to learn more about the people behind the brand: https://escalent.co/careers-and-culture/ Show more Show less

We are seeking a dynamic person to join our AI and Data Science team. This position will work on delivering innovative AI and data-driven solutions. The candidate must have strong ML fundamentals, Hands-on experience on GenAI and RAG. On the other hand we’re looking for good engineering skills (Python, Docker etc.) and exposure to cloud technologies is a plus. Required skills Generative Ai: Experience with RAG: Particularly retrieval and reranking Working Experience of different indexing algorithms ( Flat / HSNW) Experience in working with different LLM based Embedding Models ( ada / bge etc) LLM Parameter tuning experience Experience of different prompt engineering techniques Python: Experience with OOps Python Experience with Type hinting Exp with API Frameworks like Flaks / Fast APi is a must. Experience with Docker is important Artificial Intelligence: Experience with Different use-cases (Multi-class /MultiLabel classification) in NLP is Important. Experience in Transformers architecture is Important. Working Understanding of attention and implementation of transformers. Working Understanding of Embeddings ( Word2Vec / Encoder based EMbeddings) is a must. Experience with different cost function / Optimization algorithms in Deep Learning. Cloud Providers Aws AWS : Sagemaker / ECS / S3 / Lambda Machine Learning Generics: Candidate should have used or work on: Transformers RNN (LSTM/Bi-LSTM) Candidate should have knowledge on Machine Learning basics like Linear and Logistic Regression / Random forests Understanding of ML /NLP metrics like (Precision/RecallF1 score) Hyper Parameter tuning , model training / selection Show more Show less

Requirement Job Title: Customer Excellence Manager (NPS) Reports to: Head of Customer Experience Location: Bengaluru or Remote, India Work Type: Full-time Role Summary: You will own Net Promoter Score across Bambinos programs. You will speak with parents, capture their feedback through calls and surveys, turn insights into clear action items, and partner with product, curriculum, and operations teams to improve learning outcomes and loyalty. Key Responsibilities: * Run our voice of customer program, schedule outreach, and close the loop with every respondent * Lead NPS, CSAT, and churn surveys, build dashboards, and surface weekly insights to leadership * Interview parents to explore pain points and unmet needs, document root causes, and prioritise fixes * Work with product managers and academic leads to translate feedback into feature ideas, curriculum tweaks, and service improvements * Track resolution progress, hold teams accountable, and keep customers informed of changes * Coach educators and support agents on best practices that raise satisfaction and referral intent * Design and run A B tests that validate improvement ideas before full roll-out * Publish monthly reports that highlight wins, gaps, and next steps Success Metrics: * NPS uplift quarter on quarter * Reduction in churn and support tickets * Increase in referral sign-ups and repeat purchases * Speed of closure for top customer issues What You Bring: * Three plus years in customer success, user research, or product feedback roles, preferably in edtech or consumer internet * Proven track record of moving NPS or CSAT by double-digit points * Excellent phone and writing skills, able to build trust quickly with parents from diverse regions * Strong analytical ability, comfortable with spreadsheets, SQL, or BI tools * Facilitation skills to drive cross-functional workshops and sprint reviews * Empathy for both children and parents, paired with a bias for clear action Nice to Have: * Experience with VOC or CX platforms such as Medallia or Qualtrics * Background in K-12 learning or early childhood pedagogy * Familiarity with product management frameworks and agile rituals Why Bambinos: * Mission that shapes the future of children’s learning * Rapidly growing user base across Unbox English, Alpha Math, and Little Yogi * Culture that trusts data, rewards ownership, and moves fast * Competitive pay, learning budget, and flexibility to work where you perform best Ready to raise the bar for thousands of families? Send your resume and a short note on the toughest customer problem you have solved to careers@bambinos.live. Show more Show less

We are seeking a dynamic person to join our AI and Data Science team. This position will work on delivering innovative AI and data-driven solutions. The candidate must have strong ML fundamentals, Hands-on experience on GenAI and RAG. On the other hand we’re looking for good engineering skills (Python, Docker etc.) and exposure to cloud technologies is a plus. Required skills Generative Ai: Experience with RAG: Particularly retrieval and reranking Working Experience of different indexing algorithms ( Flat / HSNW) Experience in working with different LLM based Embedding Models ( ada / bge etc) LLM Parameter tuning experience Experience of different prompt engineering techniques Python: Experience with OOps Python Experience with Type hinting Exp with API Frameworks like Flaks / Fast APi is a must. Experience with Docker is important Artificial Intelligence: Experience with Different use-cases (Multi-class /MultiLabel classification) in NLP is Important. Experience in Transformers architecture is Important. Working Understanding of attention and implementation of transformers. Working Understanding of Embeddings ( Word2Vec / Encoder based EMbeddings) is a must. Experience with different cost function / Optimization algorithms in Deep Learning. Cloud Providers Aws AWS : Sagemaker / ECS / S3 / Lambda Machine Learning Generics: Candidate should have used or work on: Transformers RNN (LSTM/Bi-LSTM) Candidate should have knowledge on Machine Learning basics like Linear and Logistic Regression / Random forests Understanding of ML /NLP metrics like (Precision/RecallF1 score) Hyper Parameter tuning , model training / selection Show more Show less

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. The Frontline Senior Manager/Director - Customer success manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers. This role isn’t just about leadership; it's about encouraging collaboration across various facets of Salesforce, from ensuring efficient allocation of the team to aligning the right resources for customer delivery. Simultaneously, they cultivate valuable executive relationships, handle risk with foresight, and deepen connections with our broader Salesforce teams. Responsibilities Lead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience. Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers. Lead all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics. Develop executive relationships with customers and assist in handling customer issues and improving the value derived from their Signature investments. Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actions Partner closely with Account Executives and other Salesforce teams, ensuring cohesive relationships. Partner with the Renewals team and Success Plan Sales to ensure Signature Success Plan renewals and growth across teams. Ensure that team activities adhere to the obligations of the Signature Offer and Account Success goals. Cultivate the professional growth of the team in alignment with Account Success and individual career path objectives. Preferred Qualifications And Skills Successful track record in customer success or related roles, with at least 5 years in a front-line leadership position. Demonstrable experience in leading customer success teams, with a focus on customized customer experiences. Strong ability to collaborate and drive outcomes across multiple internal teams and external partners. Ability to drive effective and influencing conversations at the C-level. Facilitate difficult discussions and be adept at handling objections. Knowledge in one or more lines of business. Proficient in risk management, with a proactive approach to identifying and addressing potential issues. Drive important metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Shifts - Candidate should be comfortable working in AMER shifts (6:30 PM - 3:30 AM) as well. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Show more Show less

Job Title: Customer Support Executive Location: Kharadi, Pune (Work from Office) Position Type: Full-Time Mode: Walk-in Interview Required Important Note to Candidates: Answering the initial interview call is mandatory – please do not apply if you cannot commit. Shortlisted candidates must attend a WALK-IN interview in Kharadi, Pune. Apply only if you’re located nearby and can attend in person. Fluent English, Hindi, and strong communication skills are essential. Eligibility Criteria: Education: Graduate (any discipline) Experience: Freshers and experienced candidates welcome Languages: Fluent in English & Hindi (No MTI/RTI) Skills: Confident communication, customer handling, and problem-solving Roles & Responsibilities: Handle customer queries across multiple channels (chat/voice) Provide clear and accurate product or service-related information Ensure high customer satisfaction through professional interaction Document customer interactions and escalate issues when required Selection Process: HR Interview Round Versant Test (Score 6 required) Apply now if you meet the requirements and can attend the walk-in interview in Pune (Kharadi). Job Type: Full-time Pay: ₹23,000.00 - ₹29,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Language: English (Required) Location: Pune, Maharashtra (Required) Work Location: In person

Job Title: Customer Support Executive Location: Kharadi, Pune (Work from Office) Position Type: Full-Time Mode: Walk-in Interview Required Important Note to Candidates: Answering the initial interview call is mandatory – please do not apply if you cannot commit. Shortlisted candidates must attend a WALK-IN interview in Kharadi, Pune. Apply only if you’re located nearby and can attend in person. Fluent English, Hindi, and strong communication skills are essential. Eligibility Criteria: Education: Graduate (any discipline) Experience: Freshers and experienced candidates welcome Languages: Fluent in English & Hindi (No MTI/RTI) Skills: Confident communication, customer handling, and problem-solving Roles & Responsibilities: Handle customer queries across multiple channels (chat/voice) Provide clear and accurate product or service-related information Ensure high customer satisfaction through professional interaction Document customer interactions and escalate issues when required Selection Process: HR Interview Round Versant Test (Score 6 required) Apply now if you meet the requirements and can attend the walk-in interview in Pune (Kharadi). Job Type: Full-time Pay: ₹23,000.00 - ₹29,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Kharadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 6370721310

Job Title: Customer Support Executive Location: Kharadi, Pune (Work from Office) Position Type: Full-Time Mode: Walk-in Interview Required Important Note to Candidates: Answering the initial interview call is mandatory – please do not apply if you cannot commit. Shortlisted candidates must attend a WALK-IN interview in Kharadi, Pune. Apply only if you’re located nearby and can attend in person. Fluent English, Hindi, and strong communication skills are essential. Eligibility Criteria: Education: Graduate (any discipline) Experience: Freshers and experienced candidates welcome Languages: Fluent in English & Hindi (No MTI/RTI) Skills: Confident communication, customer handling, and problem-solving Roles & Responsibilities: Handle customer queries across multiple channels (chat/voice) Provide clear and accurate product or service-related information Ensure high customer satisfaction through professional interaction Document customer interactions and escalate issues when required Selection Process: HR Interview Round Versant Test (Score 6 required) Apply now if you meet the requirements and can attend the walk-in interview in Pune (Kharadi). Job Type: Full-time Pay: ₹23,000.00 - ₹29,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Language: Hindi (Preferred) English (Required) Location: Pune, Maharashtra (Required) Work Location: In person Speak with the employer +91 9176682000