6588 Score Jobs - Page 33

Description FACILITATOR SECONDARY Purpose of Role To guide and support secondary students in reaching their full academic and personal potential by delivering engaging lessons, creating a positive learning environment, and contributing to school-wide growth. The role upholds child safety, continuous improvement, and collaboration, ensuring meaningful learning and well-being for every student. ISP Principles Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately. Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others. Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community. Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools. Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement. Role Definition Teachers Inspire, Guide and encourage students to develop and fulfil the student’s academic potential. They plan, organize and implement the instructional program. Responsibility Deliverable Delivering the Curriculum Supporting the Students Participation In School Development Tasks & Activities Delivering the Curriculum Take responsibility in supporting, nurturing and taking a genuine interest in the holistic development of children assigned to you. Work closely with the Co-ordinator and fellow teachers to ensure the effective preparation and delivery of the plans Putting into practice the school’s learning and Teaching Strategy and employing a wide variety of learning and teaching tools to make learning both effective and enjoyable. Ensure curriculum documentation is recorded in the work planners and meet the deadline. Ensure that the notebooks are corrected and proper feedback is given to the students. Ensuring that all students are able to progress according to their ability. Maximising learning opportunities both within and outside the classroom through fieldtrips, visiting speakers, varied teaching styles and resources. Establishing and monitoring clear homework expectations and providing meaningful feedback. Supporting the Students Ensuring discipline (refer discipline policy) at all times in classrooms, playgrounds, and in school buses is a matter of moral obligation of every teacher. Ensuring all the students perform very well in their academic assessments both in board as well as their FA’s and SA’s. Identifying students who need SEN support and providing personalised care to bring them on par with others, during and after school hours. Teachers need to see that all students speak only in English at all times except in second language classes. Maintain positive learning environments where students are actively and collaboratively engaged in learning Giving constructive, positive feedback to students through dialogue and marking of their work. Plan outbound learning and guest/expert sessions along with the coordinator. Keeping accurate records of the progress of each student. Keeping appropriate levels of confidentiality regarding students Being flexible in order to help the school meet the needs of students Reporting student progress to parents through conferences and written reports. Creatively displaying student work within classrooms and the shared areas of the school To be a mentor for the students for their academic and personal needs. Inform the coordinators if the student needs the support of Student Counsellor. Participating in Whole School Developments Punctuality to school and classes must be the order of the day collaborating with colleagues on curriculum planning and development Attending and helping to organise events for students, parents or the wider community. Reporting any maintenance or health and safety concerns directly to the help desk Working effectively in a transparent and collaborative manner and provide professional support for colleagues Show responsibility in safe and proper use of school facilities and resources. Reporting any maintenance or health and safety concerns directly to the help desk Take charge in creating a healthy and safe environment for the students. Be observant and vigilant on safety and discipline aspects while in field trips, dining hall or in school bus. Key Performance Indicators (KPIs) Positive Student Survey Completion of Minimum training hours Managing and Display of Student works in the Soft Boards and across learning environments Board handling facilitators Salem – CBSE- Gr 10 and 12 all above 70%. Cambridge 100% pass results in Grade 8th, 10th, 11th and 12th. Erode Cambridge 100 % pass results in 8th, 10th, 11th and 12th Demonstrates progression on school average score of respective Cambridge subjects in every series College admissions in Ivy league, Top 10 universities in India and Abroad Collaboration mandatory – minimum 5 posts on teaching and learning strategies, minimum 5 contributions to resource pool of respective subject areas for teaching and learning – per month (evidence from MT platform) Constructive interactions with SME, team members and across campuses – sharing of worksheets, QPs etc for the partnership benefit of rigorous teaching and learning (MT platform) Portion completion within the timelines of the policy – July for Nov series, Oct for March series and May series Maintaining student mark score record and ensuring every child is progressing – Academic tracker Reminder System implementation and house point deduction evidence Support programme for two periods immediately after a unit test before proceeding to the next unit. Timely notebook correction and feedback. Adherence to HW policy. All templates related to planner and compliances to be followed. Skill Proficiency In English Clear Communication Collaborative Skills Analytical Skills Counselling Self-Management Knowledge Subject Knowledge IT Teaching Strategies and Methodologies Traits Principled High energy Persistence Honesty and Integrity Approachable Empathetic Diplomacy Humility Motives Self-Development with Organizational Growth Values Values matching with the Mission of the TIPS Commitment and Passion ISP Commitment to Safeguarding Principles ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history. ISP Commitment to Diversity, Equity, Inclusion, and Belonging ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

Vice President, Full-Stack Engineer At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Vice President, Full-Stack Engineer to join our Clearing Markets Treasury Engineering team. This role is located in Pune, Maharashtra – HYBRID. In this role, you’ll make an impact in the following ways: Consults with internal business groups to provide appropriate application software development services or technical support. Provides application software development services or technical support in more complex situations. May also be responsible for requirements gathering and BRD/SRD preparation. Has thorough knowledge of the Software Development Life Cycle. Conducts reviews of the test Plan and test Data. May allocate/ coordinate work within a team/project. The job holder leads the technical design, development and documentation of cross-functional, multi-platform application systems. S/he analyzes, defines and documents requirements for data, workflow, and logical processes and interfaces with other systems. S/he also ensures that expected application performance levels are achieved by coordinating, coding, testing, implementation and documentation. Must have thorough and demonstrative knowledge on or both the user-side frontend of a website, as well as the backend, server-side that powers the user-side. Additional requirements include intermediate understanding of security principles, relational databases and architecture design principles. Programming well-designed, testable, efficient code. Analyze, design and develop tests and test-automation suites. Develop flowcharts, layouts and documentation to satisfy requirements and solutions. Maintain software functionality and currency (technical debt and gain). Actively participate in code reviews. Integrate software components into a fully functional software system. Apply security and privacy principles. Execute full lifecycle software development. Develop software verification plans and quality assurance procedures. Troubleshoot, debug and upgrade existing systems. Ensure software is updated with latest features. Participate in deployment process following all change controls. Provide ongoing maintenance, support and enhancements in existing systems and platforms. Provide recommendations for continuous improvement. Active learning engagement. Complete all required mandatory training / policy awareness curricula on time. Use learning tools such as Pluralsight to complete both recommended and aspirational targets set in personal development plans. Demonstrate team work. Leverage existing products/functionality and promote reuse. Work alongside other engineers on the team to elevate technology and consistently apply best practices. Collaborate closely with all the other members of the team to take shared responsibility for the overall efforts that the team has committed to. Collaborate cross-functionally with data engineers, business users, project managers and other engineers to achieve elegant solutions. Utilize local meetups to gain and share knowledge. Compiles documentation written by more senior developers of all procedures used in system. Acts as mentor to junior level engineers. Prior experience with using a specific application development toolkit and knowledge of front end and backend development coding languages such as C#, Java, HTML, NodeJS, CSS, JSON, Angular, JavaScript. Must also have proficiency in Core Spring, ANSI, Docker. Communications and organization skills; team work skills. N/A. Contributes to the achievement of area objectives. To be successful in this role, we’re seeking the following: Bachelor's degree in computer science engineering or a related discipline, or equivalent work experience required. 10-15 years of experience in software development required; experience in the securities or financial services industry is a plus. Job holder must have understanding interdependencies and business impact of future IT plans. S/he must have prior lead experience selecting and implementing vendor-specific methodologies and prior consulting experience with structured methodologies. Job holder must have broad experience with multi-platform development tools and toolkits.. At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Vice President, Production Services Application Support I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Vice President, Production Services Application Support I to join our AI- Hub team. This role is located in CHENNAI, TN - Hybrid In this role, you’ll make an impact in the following ways: Resolve and triage any issues related to critical applications, servers, networks, and overall health of the application. Maintain the operational stability and integrity BNY’s AI Hub platform which is leveraged by other LOB’s Build and maintain standard procedures to troubleshoot and resolve events. Work with Ai Hub engineers to reduce mean time to resolution and enhance delivery of the service. They must maintain communication with the vendors and the team to ensure they remain updated on any issues in their domains. Regularly interact with the Internal customers and support teams. Treat the stakeholders with diplomacy and politeness. They must handle both the non-technical and technical requirements for the users. To be successful in this role, we’re seeking the following: Bachelor’s degree in information technology or computer science and/or equivalent work experience in similar fields. 10+ years of experience in technology support areas. Including Java, Phyton, Network, Windows, Unix performing hands-on IT Infrastructure & Application troubleshooting. Proficiency in SQL and Splunk queries to understand logs and build dashboards. Understanding of AI & ML, Agents, Models and core technology on how AI systems learn and make decisions Understanding of Microsoft Azure and GCP ( Google Cloud Platform) Background and experience working in an enterprise environment with ITIL Service Management disciplines, inclusive of Request, Incident, Problem and Change processes. Self-motivated, with key strengths in initiative, dependability, and teamwork. At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Senior Vice President, Full-Stack Engineer At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Senior Vice President, Full-Stack Engineer to join our Issuer Services team. This role is in Chennai, TN – HYBRID. In this role, you’ll make an impact in the following ways: Lead the architecture, design, and implementation of distributed, microservices-based applications using Java and Spring Boot. Drive modernization efforts to refactor and modularize legacy systems, improving scalability, maintainability, and performance. Collaborate with product owners, design leads, and engineering teams to enhance user experience and deliver new features on time and with high quality. Mentor and guide junior and mid-level engineers, fostering a culture of innovation, continuous learning, and technical excellence. Utilize best practices in software development, including automated testing, CI/CD pipelines, and code quality standards. Engage in cross-functional collaboration to align technology solutions with business objectives and client needs. Evaluate and integrate front-end technologies, with Angular experience considered advantageous. Champion the use of enterprise tools and AI-driven automation to optimize engineering processes and platform operations. To be successful in this role, we’re seeking the following Bachelor's degree or equivalent. Extensive experience in full stack Java development with a focus on distributed systems and microservices architecture. 16+ years of experience required for this role. Strong proficiency in Spring Boot and related Java frameworks. Proven track record of leading complex platform modernization projects. Strong leadership and mentoring skills with the ability to influence and inspire teams. Deep understanding of software development lifecycle, agile methodologies, and DevOps practices. Excellent communication and collaboration skills to work effectively with diverse stakeholders. Experience in financial services or related regulated industries. Knowledge of automation tools and AI-assisted development practices. Experience with front-end frameworks, preferably Angular. At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Vice President, SOX Control & Compliance II At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Vice President to join our SOX Control and Compliance team. This role is located in Chennai, TN – HYBRID. In this role, you’ll make an impact in the following ways: Support the Group Manager in the execution of the SOX testing program by taking ownership of assigned reviews and delivering the following key activities: Coordinating closely with our Business Partners and external auditors. Conducting control narrative refreshes Coordinating and leading Process walkthroughs with our Business Partners Testing the design and operational effectiveness for key controls Produce high quality work papers to clearly document testing performed, results and conclusions. Effective team player – taking a leading role on special projects and ad-hoc activities. Provide guidance and support to junior members of the team and the S&C wider team. Identify opportunities to leverage information technology systems and automation in a practical and value-add way. Evaluate potential financial impact of control deficiencies and coordinate with control owners on remediation plans including following through to ensure corrective actions are achieved within agreed timescales. Establish strong working relationships with stakeholders across all levels and departments of the organization. Serve as a trusted liaison for control owners, as well as for our internal and external auditors. To be successful in this role, we’re seeking the following: Bachelor’s Degree is required. Minimum of 8 years of experience in SOX testing, Internal Audit, Public Accounting Audit or a combination of private and public accounting (preferred but not required). Certified Public Accountant (CPA) or Chartered Accountant (CA) certification is preferred. At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Vice President, SOX Control & Compliance I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Vice President to join our SOX & Control team. This role is located in Chennai, TN – HYBRID. In this role, you’ll make an impact in the following ways: Support the Group Manager in the execution of the SOX testing program by taking ownership of assigned reviews and delivering the following key activities: Coordinating closely with our Business Partners and external auditors. Conducting control narrative refreshes Coordinating and leading Process walkthroughs with our Business Partners Testing the design and operational effectiveness for key controls Produce high quality work papers to clearly document testing performed, results and conclusions. Effective team player – taking a leading role on special projects and ad-hoc activities. Provide guidance and support to junior members of the team and the S&C wider team. Identify opportunities to leverage information technology systems and automation in a practical and value-add way. Evaluate potential financial impact of control deficiencies and coordinate with control owners on remediation plans including following through to ensure corrective actions are achieved within agreed timescales. Establish strong working relationships with stakeholders across all levels and departments of the organization. Serve as a trusted liaison for control owners, as well as for our internal and external auditors. To be successful in this role, we’re seeking the following: Bachelor’s Degree is required. Minimum of 5 years of experience in SOX testing, Internal Audit, Public Accounting Audit or a combination of private and public accounting (preferred but not required). Certified Public Accountant (CPA) or Chartered Accountant (CA) certification is preferred. At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Senior Associate, Information Security Analyst At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Senior Associate, Information Security Analyst to join our INFORMATION SECURITY DIVISION team. This role is located in CHENNAI, Tamil Nadu – Hybrid . In this role, you’ll make an impact in the following ways: Analyze security policy/rule of network security components including but not limited to network firewall and cloud firewall for identifying/detecting/preventing/managing security risk. Assess internet access requirements for enforcing least privilege, preventing data leak, enabling threat detection capabilities, and managing associated risk. Perform security policy/rule reconciliation through both security policy orchestration tools and manually based on use case. Participate in executing projects such as network hardening, risk reduction, and security policy re-engineering for maintaining regulatory compliance and managing risk. Take part in fulfilling tasks associated with campaigns such as access review and security policy/rule certification for maintain regulatory compliance and managing risk. Analyze security events/logs and prepare actionable report. To be successful in this role, we’re seeking the following: Bachelor’s or Master’s degree in computer science engineering, or electronics and communications engineering, or related discipline, or equivalent work experience is required. Work schedule of this role is NIGHT shift from 07:30PM to 03:30AM (IST) on permanent basis . Minimum 7 to 10 years of work experience in Network Security, or equivalent Information Security domain is required. Strong knowledge and experience in Network Security domain, protocols, principles, and practices are required. Experience in building, configuring, troubleshooting at least one network firewall such as Palo Alto Networks Firewall, CheckPoint Firewall, Juniper Firewall, Fortigate, or Cisco ASA is required. Experience with at least one Security Web Gateway/Internet Proxy such as BlueCoat Proxy, Zscaler Security Web Gateway, McAfee Web Gateway is preferred. Experience with security policy orchestration tool such as Skybox, AlgoSec, Tufin SecureTrack, or FireMon is preferred. Minimum one certification in network, or network security, or public cloud security is required. Expose to public cloud platforms such as Azure, Google Cloud Platform (GCP), Amazon Web Services (AWS), related tools and technologies such as Microsoft Cloud Application Security (MCAS) and Wiz.iois an advantage. Very good communications skills are required. At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Vice President, SOX & Control IT At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Vice President– IT Audit to join our SOX Team. This role is located in Chennai, Tamil Nadu, HYBRID. In this role, you’ll make an impact in the following ways: Demonstrate sound knowledge of IT general controls and application controls with a thorough understanding of SOX. Ensure IT general controls and application controls over financial reporting are sound and effective to ensure compliance with SOX. Contributes to the execution of the SOX IT plan in the assessment of key IT controls for in-scope information systems for testing, documentation and reporting to Senior Management. Manage multiple deliverables across various time sensitive deadlines while executing the completion of the test of design and test of operating effectiveness over the internal controls with limited oversight. Support the senior colleagues with tracking the status of control deficiencies; reviews remediation by process owners and documents findings for/to SOX management. Supports in the collaboration with business & technology stakeholders to identify ways to improve testing efficiency and issue reporting communications. Actively contributes to the achievement of the IT SOX team goal. To be successful in this role, we’re seeking the following: Bachelor‘s Degree or the equivalent combination of education and experience is required. Minimum of 3-6 years of experience in IT risk/controls, Internal IT Audit, Public Accounting IT audit or a combination of. Financial Services industry experience is highly preferred. Certified Information Systems Auditor (CISA) or an equivalent IT certification is highly preferred but not required. Experience with GRC software (AuditBoard) and/or data analytic tools (PowerBI, Alteryx) is preferred. At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Post code: PAT-I Post Name: Project Associate I (PAT-I) Number of posts: 01 Essential Qualification: Master's degree (M.Sc.) in Microbiology/Biotechnology Preferred experience: Work experience in scientific communication writing, publication and information dissemination Emoluments: (a) ₹. 31,000/- + HRA for those candidates who have qualified CSIR-UGC / ICAR / ICMR NET including lectureship/assistant professorship or GATE or those who have qualified National level examinations conducted by Central Government Department like DBT/DST or equivalent and/or their Agencies/Institutions (b) ₹ 25,000/- + HRA for others who do not fall under (a) above Job description: Selected candidate will work in the CSIR-sponsored project entitled “ Jigyasa 2.0 Programme with the concept of Virtual lab Integration (CJVL) ”. The candidates are expected to work in scientific communication, writing, publication, lab analytical work and information dissemination. Age limit: 35 years as on the date of interview (age relaxation as per CSIR rule). Other details: Duration: This position is purely temporary and the appointment will be given up to 31st March, 2026. It does not confer any right or claim for absorption in CSIR-CSMCRI. This post is purely temporary and co-terminus with the project (upto 31.03.2026). The engagement of a project staff in different projects either in the CSIR - Central Salt & Marine Chemicals Research Institute, Bhavnagar or different Laboratories/Institutes of CSIR taken together shall not exceed 06 years in any case. It would, therefore, not confer any right/claim implicit or explicit for any candidate for claiming extension or absorption in CSIR-CSMCRI, Bhavnagar. Interview Details: Interested candidates should appear before the Selection Committee for an interview/written test at CSIR-Central Salt and Marine Chemicals Research Institute, G. B. Marg, Bhavnagar-364002 (Gujarat) on 22nd August 2025; Friday at 10.00 AM in the institute. Required Documents: Please bring an application with full particulars, including: Full name and postal address with email and phone number (application form attached), Date of birth and recent photograph. Educational qualifications and experience (if any) with photocopies of certificates/testimonials. Also, bring the following original documents (compulsory): Certificates and mark sheets (Degree/Diploma, etc.) of educational qualifications and proof of date of birth mentioned in the application (degree certificate is compulsory). GATE/NET Score Card, validity of the score, and details of seminars/projects done in the Master’s course. Experience certificates and testimonials. "No Objection Certificate" from the present employer if employed in a Government/Semi-Government or Autonomous Organization. For queries, please email drchaudhary@csmcri.res.in. No TA/DA will be provided for attending the interview.

Date live: 07/31/2025 Business Area: India COO Customer Care BUK Area of Expertise: Banking Operations Contract: Permanent Reference Code: JR-0000064286 Step into the role of Fraud Analyst at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. To be successful as an Fraud Analyst at Barclays, you should have below critical skills. Min 1 years of relevant experience. Graduate/post-graduate in any discipline. Excellent communication skills. Blended Process with outbound calls. Experience in Customer Service and handling fraud related queries in Banking. Experience of working in BPO/KPO in Voice or Blended Process. UK Shift - Flexibility in hours of work and ability to work changing shifts patterns. Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score) Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed/accuracy Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules May have the authority to release and verify funds across a variety of systems used by the department. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer Adhere to organizational wide information security policies and procedures. Assist Team Manager / Process Expert in administration of the section, including organizing workflow, queue management and query resolution Adhere to quality control discipline, procedures and checks at all times Day to day query resolution, with upward escalation of more complex queries to the management team Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc. in time and with complete information, in which effort is made to prevent or limit possible damage/fraud. Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews Thorough solution of queries & identify improvements to processes Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions Knowledge of risk awareness, audit disciplines and controls You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within well-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

1. Purpose Drive effective management of revenues from various channel partners (Regional Service Providers, Consolidators, FCCs, OSCs, etc.) across the region. Responsible for actively driving the entire cycle of channel development involving channel partner identification, start up support, capability development, revenue monitoring and undertaking corrective actions. 2. Key Responsibilities Responsibilities Strategic Work closely with the Regional Sales Head, Regional Operations Head – Air Operations & Ground Operations to develop the overall channel partner development strategy in line with the overall organizational strategy Drive identification of opportunities where channel partners can be introduced, with the aim of revenue generation and expansion of the geographical reach of Blue Dart services Financial Ensures the additions to RSP's, Consolidators, FCCs, etc. on a regular basis and analyze the financial benefits derived from the same Operational Support in the development of Standard Service Level Agreements (SLAs) for Regional Service Participants(RSPs) and work closely with the Legal team to develop contracts for them Drive identification of channel partners through field visits, references, etc. and take inputs from operations and sales team in all locations for the same Drive the empanelment of channel partners as per the defined process, along with relevant departments Together with Regional Operations Head support setup of RSPs in terms of facilities planning, facilities design, branding, initial operations planning & support, etc. Drive and develop initiatives to enhance revenues from other channel partners like FCCs, OSCs and Consolidators Monitor channel partner performance, in terms of revenue generations, sales, profits, etc. generated from them on a regular basis and take corrective actions, if any People Provide direction, guidance and support to subordinates to help them discharge their duties effectively Monitor the performance of subordinates on a continuous basis to identify key performers and mentor and coach them effectively 3. Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators 1. Support in Reach enhancement Support expansion into Tier 2 and Tier 3 cities as per plan (in terms of timely identification and empanelment of RSPs, FCCs, Consolidators etc) Drive activities related to setup of channel partners (from a sales point of view) as per defined timelines 2. Drive revenues from existing channel partners Revenues from channel partners (RSPs, FCCs, Consolidators, OSCs) Revenues from new RSPs 3. Drive sales capability building of channel partners Conduct/ delivery of sales training programs for indirect employees (i.e. employees in channel partners) as per plan Conduct of training/ capability building programmes for indirect employees (i.e. employees in channel partners) for rollout/ launch of new products or new processes % coverage of indirect employees (i.e. employees in channel partners) (as per plan) in terms of conduct of sales training programmes 4. Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines 5. Employee engagement and retention Employee Satisfaction Score of employees in the team % attrition in the team

As a Google Ads Specialist, you will be responsible for managing pay-per-click (PPC) campaigns on Google Ads for multiple clients. You’ll work closely with our digital strategy and creative teams to ensure campaigns align with overall marketing goals. Key Responsibilities: Create, manage, and optimize Google Ads campaigns (Search, Display, Shopping, YouTube, Performance Max) Conduct keyword research, audience targeting, and competitive analysis Write compelling ad copy and continuously test variations Monitor campaign performance and adjust bids, budgets, and targeting for optimal ROI Generate performance reports and deliver actionable insights to clients/stakeholders Set up and manage conversion tracking via Google Tag Manager & Google Analytics Stay up to date with Google Ads trends, algorithm changes, and best practices Requirements: Proven experience managing Google Ads campaigns (2+ years preferred) Google Ads Certification(s) strongly preferred Solid understanding of conversion rate optimization and quality score factors Experience with Google Analytics, Tag Manager, and reporting tools (e.g., Data Studio) Ability to analyze data, identify trends, and make data-driven decisions Excellent communication and project management skills Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Paid time off Schedule: Day shift Fixed shift Experience: 0 month: 1 year (Required) Work Location: In person

1. Purpose Drive effective management of revenues from various channel partners (Regional Service Providers, Consolidators, FCCs, OSCs, etc.) across the region. Responsible for actively driving the entire cycle of channel development involving channel partner identification, start up support, capability development, revenue monitoring and undertaking corrective actions. 2. Key Responsibilities Responsibilities Strategic Work closely with the Regional Sales Head, Regional Operations Head – Air Operations & Ground Operations to develop the overall channel partner development strategy in line with the overall organizational strategy Drive identification of opportunities where channel partners can be introduced, with the aim of revenue generation and expansion of the geographical reach of Blue Dart services Financial Ensures the additions to RSP's, Consolidators, FCCs, etc. on a regular basis and analyze the financial benefits derived from the same Operational Support in the development of Standard Service Level Agreements (SLAs) for Regional Service Participants(RSPs) and work closely with the Legal team to develop contracts for them Drive identification of channel partners through field visits, references, etc. and take inputs from operations and sales team in all locations for the same Drive the empanelment of channel partners as per the defined process, along with relevant departments Together with Regional Operations Head support setup of RSPs in terms of facilities planning, facilities design, branding, initial operations planning & support, etc. Drive and develop initiatives to enhance revenues from other channel partners like FCCs, OSCs and Consolidators Monitor channel partner performance, in terms of revenue generations, sales, profits, etc. generated from them on a regular basis and take corrective actions, if any People Provide direction, guidance and support to subordinates to help them discharge their duties effectively Monitor the performance of subordinates on a continuous basis to identify key performers and mentor and coach them effectively 3. Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators 1. Support in Reach enhancement Support expansion into Tier 2 and Tier 3 cities as per plan (in terms of timely identification and empanelment of RSPs, FCCs, Consolidators etc) Drive activities related to setup of channel partners (from a sales point of view) as per defined timelines 2. Drive revenues from existing channel partners Revenues from channel partners (RSPs, FCCs, Consolidators, OSCs) Revenues from new RSPs 3. Drive sales capability building of channel partners Conduct/ delivery of sales training programs for indirect employees (i.e. employees in channel partners) as per plan Conduct of training/ capability building programmes for indirect employees (i.e. employees in channel partners) for rollout/ launch of new products or new processes % coverage of indirect employees (i.e. employees in channel partners) (as per plan) in terms of conduct of sales training programmes 4. Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines 5. Employee engagement and retention Employee Satisfaction Score of employees in the team % attrition in the team

Underwriting: Co-ordinating financial analysis with colleagues on WeChartered Team Interfacing with origination partners and companies in the collection of due diligence materials Creating/Uploading collected items into our systems (SupplyFi/Monday.com) Manage the pipeline board on Monday.com (ie copy/paste q&as, update the status per the weekly call) Reviewing items collected per checklists and also request made by team Producing investment memo at outset of deal Monitoring: Assist in collecting financials from companies Ensure financials are processed by India team Run company risk score via supplyfi and update on a quarterly basis based on financials Review output prior to internal meeting and ensure quality of product output is consistent Assist in developing monitoring process Reporting: Reporting for credit insurance Client reporting Other reporting as requested by team Valuation reports and memos for audits Investor Relations: Update and preparation of due diligence materials Ad hoc reports

Job Title: Campaign Manager Location: B-12, Sector-6, Noida, Uttar Pradesh Department : Digital Marketing Type: Permanent, Full-Time Working Days : 6 Days/Week Working Hours: 8 Hours plus a 30-Minute Break (Total 8.5 Hours) Shift & Week-off : Day Shift | Rotational Week Off Website: www.henryharvin.com Key Skills Required: Minimum 5 Years of hands-on experience in PPC campaigns. Expertise in Google Ads, Meta Ads (Facebook), LinkedIn Ads, and other paid platforms. Strong understanding of CPC, CTR, ROAS, Quality Score & audience targeting. Proficiency in Google Analytics, Tag Manager, and tracking tools. Experience in A/B testing and campaign optimization. Strong communication, analytical, and reporting skills. Roles & Responsibilities: Plan, execute, and manage paid campaigns across Google, Facebook, and other ad platforms. Monitor keyword bids, budget caps, and daily/monthly spend. Optimize campaigns to achieve maximum ROAS. Analyze ad performance and generate weekly/monthly reports. Coordinate with design and content teams for creatives and landing pages. Stay updated with the latest ad trends, platform updates, and best practices. About Us: Henry Harvin® is a leading global provider of training and advisory services, operational since 2013 with offices across 11+ cities in the US, India, and UAE. With 600+ programs in 27+ categories, we’ve trained over 300,000 professionals and partner with 210+ corporates and 130+ colleges globally. Our verticals include training, staffing, advisory services, and educational products.

I. Summary: We are seeking a highly driven and experienced Project Manager with a strong background in Electrical/Electronics/Computer Engineering to lead end-to-end project execution, including design planning, procurement, delivery, installation, commissioning, and successful handover of electronic and automation projects. The role demands on-ground leadership (>70% on-site), active client engagement , vendor management, and hands-on problem-solving , ensuring projects are completed on time, within budget, and to the client’s satisfaction . II. Roles and Responsibilities: Project Planning & Execution Prepare detailed project plans, schedules, and deliverables in alignment with client requirements. Coordinate with design, procurement, and production teams to ensure project readiness. Monitor project progress and proactively mitigate risks/delays. Client Management & Stakeholder Coordination Act as the primary point of contact for clients, ensuring clarity in scope, timelines, and deliverables. Conduct regular progress meetings and provide updates to clients and internal management. Ensure prompt resolution of client issues/concerns and achieve high client satisfaction. Technical Oversight Review and interpret design documents, wiring diagrams, PLC logic , and technical specifications. Provide hands-on support in troubleshooting issues during commissioning. Ensure adherence to technical standards and quality requirements. Team Leadership & Field Operations Lead, motivate, and manage field engineers and technicians for on-site activities. Ensure safety protocols and compliance with statutory regulations on-site. Vendor & Contractor Management Identify, negotiate, and manage subcontractors and vendors for timely material and service delivery. Drive cost-efficiency without compromising quality and timelines. Budgeting & Cost Control Prepare and monitor project budgets to ensure execution within approved financial limits. Identify cost-saving opportunities and track project profitability. Documentation & Handover Maintain proper documentation of project milestones, change requests, and approvals. Ensure seamless commissioning and structured handover of projects to clients. Payment & Collections Track client billing schedules and ensure timely payment collections as per project milestones. III. Key Performance Indicators (KPIs): 1. Project Timeliness On-time delivery of projects against agreed schedules ( ≥90% compliance ). 2. Cost Management Project execution within or below budget (variance ≤5%). 3. Client Satisfaction Client satisfaction score (post-project feedback ≥8/10 ). Zero escalations on major deliverables. 4. Quality & Compliance Defect-free handover of projects (First-Time Right metric ≥95%). Compliance with all safety, statutory, and quality standards . 5. Financial Metrics On-time payment collection (≥95% within agreed terms). Achievement of project gross margin targets . 6. Team Management Employee productivity & retention in project teams. Effective mentoring & performance tracking of field teams. 7. Vendor Performance On-time material/service delivery from vendors ( ≥90% compliance ). IV. Requirements: Education: B.E./B.Tech in Electrical Engineering, Electronics & Communication, or Computer Engineering. Experience: 7–10 years in project management for electronic/automation systems (preferably involving PLC-based systems). Technical Skills: PLC programming and ability to read/write ladder logic. Strong knowledge of electrical/electronic circuits, automation systems, and control panels. Ability to read & interpret technical drawings and documentation. Project Management: Proficiency in MS Project/Primavera, budgeting, scheduling, and vendor negotiations. Soft Skills: Strong leadership, analytical thinking, and client relationship management. Other: Must own a personal vehicle for site travel.

Job description: Job Description Role Purpose The purpose of the role is to source and hire the right talent against the requirements shared by the business and ensuring a positive employer brand experience for the candidate throughout the hiring process. ͏ Do 1. Hire the required talent from the different sourcing channels Understand business projections and urgency of talent requirements across order and cadre demands, skill type (type A/B/C), volume vs. niche etc. As per the talent requirements shared by the business, Create sourcing plan as per hiring channel mix and cost considerations Utilize job portals, consultants, employee referral to find the right fit from the industry/ within Wipro For the shortlisted candidates, facilitate the selection process with the technical panel As per the requirement by the business, facilitate different selection tests like technical programming language skills Conduct HR evaluation round and negotiate with the candidate(s) on the salary, position etc Take necessary approval from the tower lead/ head ensuring, hiring is strictly as per Wipro’s salary range, minimizing exceptions to meet average cost per candidate target Formally roll out the job offer to the selected candidate(s) and coordinate with him/ her for offer acceptance Motivate, engage and maintain relationship with the selected candidate(s) from time to time till their joining Coordinate with the HRSS team for background verification of the selected candidate Communicate with Business Teams and Managers to from time to time on the status of joining etc ͏ 2. Manage Candidate Experience throughout the recruitment process Conduct candidate connect and pre-hiring candidate engagement activities to ensure healthy joining ratio Adherence to Wipro guidelines, processes and protocols with respect to responsiveness, clarity, compensation structure, SLAs, quality and auditability in all candidate communication, and deliver Zero valid escalation on hiring process Resolve candidate concerns and manage candidate escalations, turnaround slightest negative experience Daily maintain the data on the recruitment tool (Synergy) and upload all the candidate documents from time to time Ensure the weekly/ monthly/quarterly dashboards are updated and readily available for the management review Conduct meetings with WMG teams to update on the progress, risk and issues involved in hiring for a position and seek help if necessary Follow checks and balances placed by the recruitment team and conduct regular reviews with the management to ensure reliability, quality and integrity of recruitment data in the system ͏ Deliver No. Performance Parameter Measure 1.Fulfilment Targets Numbers per quarter as per plan (Fulfilment ratio, net add) Numbers per quarter as per plan (Fulfilment ratio, net add) Numbers per quarter as per plan (Fulfilment ratio, net add)2.Average Recruitment Cost Per PersonDeviation from Wipro salary range - Numbers as per plan3.Customer SatisfactionCandidate Experience – Zero escalations Hiring Manager satisfaction score – As per plan4.Cost of hiring (Cost incurred on portals, vendors etc)Deviation from Channel Mix and Budget - as per plan 5.Compliance % Deviation from Source-to-Hire policies – Zero Online / Tool data reliability – 100% ͏ Mandatory Skills: Institutional_Finance_Buy_Side_Others . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About Avo Automation Avo Automation is a SaaS business focused on automation of the software delivery process. Our Platform is recognized as leader by market leading analyst like Gartner and G2. We are a young and fast-moving business that looks for hungry and driven people to join our team. We offer a holistic, enterprise-grade platform that unifies test automation and test data management. Avo Automation works with clients across the globe. Our mission is to help businesses assure digital perfection. We are backed by SLK Group, a leading technology provider, with offices in USA, Europe and India. The automation testing market is growing at 18% annually is already valued at over USD 20 Billion, that’s just the product industry. Testing services market is over USD 200 Billion. Testing takes 20-30 % of entire software delivery effort. To put in another way let’s assume an application you use every day, took 1 year to build testing alone took 3 month of entire build time. Avo Automation counts marquee organizations like Sony, Mizuho, CNA, Emerson, Voya etc. as our major clients. We bring a set of amazing products to the table: Avo Assure- A Test Automation platform that supports over 100 technologies. Avo iTDM(Intelligent Test Data Management)-A market leading data masking and synthetic data generation engine to expedite testing further. Top Analysts Recommend Avo Top analysts and peer reviewers like Gartner and G2 recognize Avo as a representative vendor for test automation. The latest G2 Enterprise Grid Report for Test Automation ranks Avo as a ‘Leader’ in this space. With a growing market presence and higher customer satisfaction score, we are delighted to be modernizing how organizations test applications. https://avoautomation.ai/ Experience : 0-2 years experience Job Description : Collaborate with the senior management to define strategic objectives and develop program plans that support the overall vision of the company. Manage and oversee the execution of multiple programs and projects, ensuring timely delivery, resource allocation, and adherence to quality standards. Develop and maintain program schedules, budgets, and resource plans, monitoring progress. Conduct regular program reviews and provide status updates to the leadership team, identifying risks, issues, and opportunities for improvement. Conduct research, analyze data, and prepare reports to support decision-making processes and provide insights to the leadership team. Schedule meetings and appointments and manage travel itineraries Prepare internal and external corporate documents for team members and industry partners Knowledge on time Zone, Google Earth, Google maps. Maintain an organized filing system of paper and electronic documents Uphold a strict level of confidentiality Develop and sustain a level of professionalism among staff and clientele Minimum of 2+ years of experience as an Executive Assistant reporting directly to senior management Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software Proficiency in collaboration and delegation of duties Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities Exceptional interpersonal skills

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Unix - Implementation and Maintenance . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About Us is a leading IT consultancy delivering HR and finance transformations across financial services, insurance, banking, construction, and the public sector. Our expertise lies in Oracle Cloud ERP, HR & Payroll. We have won several awards. Fusion Practices won the ERP Innovation of the Year award for our GrantsNOW SAAS product. Additionally, we were finalists for the British Computing Society awards for IT Vendor of the Year and Development Team of the Year. We also won the Employee of the Year award for one of our team members at ERP Today. For more info: https://fusionpractices.com/ JOB SPECIFICATIONS: Rise with the Cloud, For the Cloud! Technical Freshers can choose to become Consultants with Fusion Practices. We at Fusion Practices are looking for BE (CS), BCA, BE (IT), MCA's who would like to pursue their career in the exciting Oracle Cloud field - Oracle Fusion Technical. As a consultant, you will be helping enterprises to adapt and modernize their business with Cloud Solutions. Job Duties: Designing, developing and delivering large scale technical projects as per the client’s requirements; should also focus on focus on delivery and milestones Engaging with the clients in Europe & US to understand their requirements and delivering expected results Should understand RDBMS concepts Hands on experience in writing SQL queries (preferred) Trouble-shooting experience with analyzing business requirements. Analyzing business requirements and addressing pinpoints for troubleshooting Addressing and solving issues, thereby working as a problem-solving agent Working on documenting testing and be au-fait with the various types of technology testing, to ensure purposeful deliverables Reflecting high levels of ownership and accountability on given projects; demonstrating strong decision-making and judgement skills On-site training on ORACLE CLOUD will be provided by the company. Eligibility Criteria: Full-time graduation with a degree in bachelor's in computer application or MSC (Computer Science), UG (B.Tech.) and Postgraduate (MTech. /MCA) final year students of year 2024/2025. Also, it will be great to have fresh talents coming from M.Sc. (Data Science) program. Students should have a good score maintained throughout their academics (Students below 70% will not be considered for this role) They should not have any backlogs in any of the semesters. Be flexible, particularly when working on rolling out system changes in non-business hours. Should be willing to explore career path in Oracle Cloud Consulting Accounting background/knowledge (preferred) Should possess strong communication and analytical skills; should be able to understand complex workflows Should be technically skilled and well versed with programming languages Certification in any Language (JAVA, MySQL, C++) will be an added advantage Should be innovative and keen to learn and explore new and required technologies Experience in application designing and development (preferred) Salary budget: The package completely depends on the knowledge and interview performance of the candidates. Launch your career in Oracle Cloud ERP consulting with Fusion Practices! Job Types: Full-time, Fresher Pay: ₹500,000.00 - ₹600,000.00 per year Benefits: Health insurance Paid sick time Paid time off Application Question(s): Please share your scores (percentage or CGPA) What would be your approximate daily commute time to Lower Parel? Education: Bachelor's (Required) Location: Mumbai, Maharashtra (Required) Willingness to travel: 100% (Required) Work Location: In person Expected Start Date: 18/08/2025

Description FACILITATOR SECONDARY Purpose of Role To guide and support secondary students in reaching their full academic and personal potential by delivering engaging lessons, creating a positive learning environment, and contributing to school-wide growth. The role upholds child safety, continuous improvement, and collaboration, ensuring meaningful learning and well-being for every student. ISP Principles Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately. Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others. Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community. Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools. Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement. Role Definition Teachers Inspire, Guide and encourage students to develop and fulfil the student’s academic potential. They plan, organize and implement the instructional program. Responsibility Deliverable Delivering the Curriculum Supporting the Students Participation In School Development Tasks & Activities Delivering the Curriculum Take responsibility in supporting, nurturing and taking a genuine interest in the holistic development of children assigned to you. Work closely with the Co-ordinator and fellow teachers to ensure the effective preparation and delivery of the plans Putting into practice the school’s learning and Teaching Strategy and employing a wide variety of learning and teaching tools to make learning both effective and enjoyable. Ensure curriculum documentation is recorded in the work planners and meet the deadline. Ensure that the notebooks are corrected and proper feedback is given to the students. Ensuring that all students are able to progress according to their ability. Maximising learning opportunities both within and outside the classroom through fieldtrips, visiting speakers, varied teaching styles and resources. Establishing and monitoring clear homework expectations and providing meaningful feedback. Supporting the Students Ensuring discipline (refer discipline policy) at all times in classrooms, playgrounds, and in school buses is a matter of moral obligation of every teacher. Ensuring all the students perform very well in their academic assessments both in board as well as their FA’s and SA’s. Identifying students who need SEN support and providing personalised care to bring them on par with others, during and after school hours. Teachers need to see that all students speak only in English at all times except in second language classes. Maintain positive learning environments where students are actively and collaboratively engaged in learning Giving constructive, positive feedback to students through dialogue and marking of their work. Plan outbound learning and guest/expert sessions along with the coordinator. Keeping accurate records of the progress of each student. Keeping appropriate levels of confidentiality regarding students Being flexible in order to help the school meet the needs of students Reporting student progress to parents through conferences and written reports. Creatively displaying student work within classrooms and the shared areas of the school To be a mentor for the students for their academic and personal needs. Inform the coordinators if the student needs the support of Student Counsellor. Participating in Whole School Developments Punctuality to school and classes must be the order of the day collaborating with colleagues on curriculum planning and development Attending and helping to organise events for students, parents or the wider community. Reporting any maintenance or health and safety concerns directly to the help desk Working effectively in a transparent and collaborative manner and provide professional support for colleagues Show responsibility in safe and proper use of school facilities and resources. Reporting any maintenance or health and safety concerns directly to the help desk Take charge in creating a healthy and safe environment for the students. Be observant and vigilant on safety and discipline aspects while in field trips, dining hall or in school bus. Key Performance Indicators (KPIs) Positive Student Survey Completion of Minimum training hours Managing and Display of Student works in the Soft Boards and across learning environments Board handling facilitators Salem – CBSE- Gr 10 and 12 all above 70%. Cambridge 100% pass results in Grade 8th, 10th, 11th and 12th. Erode Cambridge 100 % pass results in 8th, 10th, 11th and 12th Demonstrates progression on school average score of respective Cambridge subjects in every series College admissions in Ivy league, Top 10 universities in India and Abroad Collaboration mandatory – minimum 5 posts on teaching and learning strategies, minimum 5 contributions to resource pool of respective subject areas for teaching and learning – per month (evidence from MT platform) Constructive interactions with SME, team members and across campuses – sharing of worksheets, QPs etc for the partnership benefit of rigorous teaching and learning (MT platform) Portion completion within the timelines of the policy – July for Nov series, Oct for March series and May series Maintaining student mark score record and ensuring every child is progressing – Academic tracker Reminder System implementation and house point deduction evidence Support programme for two periods immediately after a unit test before proceeding to the next unit. Timely notebook correction and feedback. Adherence to HW policy. All templates related to planner and compliances to be followed. Skill Proficiency In English Clear Communication Collaborative Skills Analytical Skills Counselling Self-Management Knowledge Subject Knowledge IT Teaching Strategies and Methodologies Traits Principled High energy Persistence Honesty and Integrity Approachable Empathetic Diplomacy Humility Motives Self-Development with Organizational Growth Values Values matching with the Mission of the TIPS Commitment and Passion ISP Commitment to Safeguarding Principles ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history. ISP Commitment to Diversity, Equity, Inclusion, and Belonging ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

Description FACILITATOR SECONDARY Purpose of Role To guide and support secondary students in reaching their full academic and personal potential by delivering engaging lessons, creating a positive learning environment, and contributing to school-wide growth. The role upholds child safety, continuous improvement, and collaboration, ensuring meaningful learning and well-being for every student. ISP Principles Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately. Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others. Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community. Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools. Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement. Role Definition Teachers Inspire, Guide and encourage students to develop and fulfil the student’s academic potential. They plan, organize and implement the instructional program. Responsibility Deliverable Delivering the Curriculum Supporting the Students Participation In School Development Tasks & Activities Delivering the Curriculum Take responsibility in supporting, nurturing and taking a genuine interest in the holistic development of children assigned to you. Work closely with the Co-ordinator and fellow teachers to ensure the effective preparation and delivery of the plans Putting into practice the school’s learning and Teaching Strategy and employing a wide variety of learning and teaching tools to make learning both effective and enjoyable. Ensure curriculum documentation is recorded in the work planners and meet the deadline. Ensure that the notebooks are corrected and proper feedback is given to the students. Ensuring that all students are able to progress according to their ability. Maximising learning opportunities both within and outside the classroom through fieldtrips, visiting speakers, varied teaching styles and resources. Establishing and monitoring clear homework expectations and providing meaningful feedback. Supporting the Students Ensuring discipline (refer discipline policy) at all times in classrooms, playgrounds, and in school buses is a matter of moral obligation of every teacher. Ensuring all the students perform very well in their academic assessments both in board as well as their FA’s and SA’s. Identifying students who need SEN support and providing personalised care to bring them on par with others, during and after school hours. Teachers need to see that all students speak only in English at all times except in second language classes. Maintain positive learning environments where students are actively and collaboratively engaged in learning Giving constructive, positive feedback to students through dialogue and marking of their work. Plan outbound learning and guest/expert sessions along with the coordinator. Keeping accurate records of the progress of each student. Keeping appropriate levels of confidentiality regarding students Being flexible in order to help the school meet the needs of students Reporting student progress to parents through conferences and written reports. Creatively displaying student work within classrooms and the shared areas of the school To be a mentor for the students for their academic and personal needs. Inform the coordinators if the student needs the support of Student Counsellor. Participating in Whole School Developments Punctuality to school and classes must be the order of the day collaborating with colleagues on curriculum planning and development Attending and helping to organise events for students, parents or the wider community. Reporting any maintenance or health and safety concerns directly to the help desk Working effectively in a transparent and collaborative manner and provide professional support for colleagues Show responsibility in safe and proper use of school facilities and resources. Reporting any maintenance or health and safety concerns directly to the help desk Take charge in creating a healthy and safe environment for the students. Be observant and vigilant on safety and discipline aspects while in field trips, dining hall or in school bus. Key Performance Indicators (KPIs) Positive Student Survey Completion of Minimum training hours Managing and Display of Student works in the Soft Boards and across learning environments Board handling facilitators Salem – CBSE- Gr 10 and 12 all above 70%. Cambridge 100% pass results in Grade 8th, 10th, 11th and 12th. Erode Cambridge 100 % pass results in 8th, 10th, 11th and 12th Demonstrates progression on school average score of respective Cambridge subjects in every series College admissions in Ivy league, Top 10 universities in India and Abroad Collaboration mandatory – minimum 5 posts on teaching and learning strategies, minimum 5 contributions to resource pool of respective subject areas for teaching and learning – per month (evidence from MT platform) Constructive interactions with SME, team members and across campuses – sharing of worksheets, QPs etc for the partnership benefit of rigorous teaching and learning (MT platform) Portion completion within the timelines of the policy – July for Nov series, Oct for March series and May series Maintaining student mark score record and ensuring every child is progressing – Academic tracker Reminder System implementation and house point deduction evidence Support programme for two periods immediately after a unit test before proceeding to the next unit. Timely notebook correction and feedback. Adherence to HW policy. All templates related to planner and compliances to be followed. Skill Proficiency In English Clear Communication Collaborative Skills Analytical Skills Counselling Self-Management Knowledge Subject Knowledge IT Teaching Strategies and Methodologies Traits Principled High energy Persistence Honesty and Integrity Approachable Empathetic Diplomacy Humility Motives Self-Development with Organizational Growth Values Values matching with the Mission of the TIPS Commitment and Passion ISP Commitment to Safeguarding Principles ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history. ISP Commitment to Diversity, Equity, Inclusion, and Belonging ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

Description FACILITATOR SECONDARY Purpose of Role To guide and support secondary students in reaching their full academic and personal potential by delivering engaging lessons, creating a positive learning environment, and contributing to school-wide growth. The role upholds child safety, continuous improvement, and collaboration, ensuring meaningful learning and well-being for every student. ISP Principles Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately. Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others. Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community. Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools. Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement. Role Definition Teachers Inspire, Guide and encourage students to develop and fulfil the student’s academic potential. They plan, organize and implement the instructional program. Responsibility Deliverable Delivering the Curriculum Supporting the Students Participation In School Development Tasks & Activities Delivering the Curriculum Take responsibility in supporting, nurturing and taking a genuine interest in the holistic development of children assigned to you. Work closely with the Co-ordinator and fellow teachers to ensure the effective preparation and delivery of the plans Putting into practice the school’s learning and Teaching Strategy and employing a wide variety of learning and teaching tools to make learning both effective and enjoyable. Ensure curriculum documentation is recorded in the work planners and meet the deadline. Ensure that the notebooks are corrected and proper feedback is given to the students. Ensuring that all students are able to progress according to their ability. Maximising learning opportunities both within and outside the classroom through fieldtrips, visiting speakers, varied teaching styles and resources. Establishing and monitoring clear homework expectations and providing meaningful feedback. Supporting the Students Ensuring discipline (refer discipline policy) at all times in classrooms, playgrounds, and in school buses is a matter of moral obligation of every teacher. Ensuring all the students perform very well in their academic assessments both in board as well as their FA’s and SA’s. Identifying students who need SEN support and providing personalised care to bring them on par with others, during and after school hours. Teachers need to see that all students speak only in English at all times except in second language classes. Maintain positive learning environments where students are actively and collaboratively engaged in learning Giving constructive, positive feedback to students through dialogue and marking of their work. Plan outbound learning and guest/expert sessions along with the coordinator. Keeping accurate records of the progress of each student. Keeping appropriate levels of confidentiality regarding students Being flexible in order to help the school meet the needs of students Reporting student progress to parents through conferences and written reports. Creatively displaying student work within classrooms and the shared areas of the school To be a mentor for the students for their academic and personal needs. Inform the coordinators if the student needs the support of Student Counsellor. Participating in Whole School Developments Punctuality to school and classes must be the order of the day collaborating with colleagues on curriculum planning and development Attending and helping to organise events for students, parents or the wider community. Reporting any maintenance or health and safety concerns directly to the help desk Working effectively in a transparent and collaborative manner and provide professional support for colleagues Show responsibility in safe and proper use of school facilities and resources. Reporting any maintenance or health and safety concerns directly to the help desk Take charge in creating a healthy and safe environment for the students. Be observant and vigilant on safety and discipline aspects while in field trips, dining hall or in school bus. Key Performance Indicators (KPIs) Positive Student Survey Completion of Minimum training hours Managing and Display of Student works in the Soft Boards and across learning environments Board handling facilitators Salem – CBSE- Gr 10 and 12 all above 70%. Cambridge 100% pass results in Grade 8th, 10th, 11th and 12th. Erode Cambridge 100 % pass results in 8th, 10th, 11th and 12th Demonstrates progression on school average score of respective Cambridge subjects in every series College admissions in Ivy league, Top 10 universities in India and Abroad Collaboration mandatory – minimum 5 posts on teaching and learning strategies, minimum 5 contributions to resource pool of respective subject areas for teaching and learning – per month (evidence from MT platform) Constructive interactions with SME, team members and across campuses – sharing of worksheets, QPs etc for the partnership benefit of rigorous teaching and learning (MT platform) Portion completion within the timelines of the policy – July for Nov series, Oct for March series and May series Maintaining student mark score record and ensuring every child is progressing – Academic tracker Reminder System implementation and house point deduction evidence Support programme for two periods immediately after a unit test before proceeding to the next unit. Timely notebook correction and feedback. Adherence to HW policy. All templates related to planner and compliances to be followed. Skill Proficiency In English Clear Communication Collaborative Skills Analytical Skills Counselling Self-Management Knowledge Subject Knowledge IT Teaching Strategies and Methodologies Traits Principled High energy Persistence Honesty and Integrity Approachable Empathetic Diplomacy Humility Motives Self-Development with Organizational Growth Values Values matching with the Mission of the TIPS Commitment and Passion ISP Commitment to Safeguarding Principles ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history. ISP Commitment to Diversity, Equity, Inclusion, and Belonging ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: ServiceNow - SaaS . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: ServiceNow - IT Service Management . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.