Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: VMware Server Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Microsoft PowerApps . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

About The Company: Established in 2015, Ace Web Experts is a 360-degree digital marketing agency. We pride ourselves on providing comprehensive digital marketing solutions, including SEO, web design, web development, PPC, social media marketing, and more. With a diverse clientele spanning Indian and international markets, our talented team of 20+ professionals consistently delivers exceptional results and innovative strategies. We are excited to welcome dynamic, creative, and motivated individuals to join our growing family. Company Website: Link Job Role: We are seeking a highly motivated and results-driven Google Ads Specialist to join our dynamic team. In this role, you will be responsible for managing and optimizing Pay-Per-Click (PPC) campaigns across various Google Ads platforms to drive client success. Your key responsibilities will include: Key Responsibilities: Campaign Strategy & Setup: Develop, set up, and manage comprehensive Google Ads campaigns (Search, Display, Video, Shopping, App Campaigns) in line with client objectives. Keyword Research & Optimization: Conduct in-depth keyword research, including competitive analysis, to identify high-performing keywords. Implement effective negative keyword strategies. Bid Management & Budget Allocation: Strategically manage bids and allocate budgets across campaigns to maximize ROI and achieve performance targets. Ad Copy & Creative Development: Write compelling and high-converting ad copy. Collaborate with design teams for effective visual assets and conduct A/B testing to optimize ad performance. Performance Monitoring & Analysis: Continuously monitor campaign performance using key metrics (CTR, CPC, CPA, ROAS, conversion rates). Analyze data to identify trends, opportunities, and areas for improvement. Reporting & Communication: Prepare detailed performance reports and communicate insights, progress, and recommendations to clients regularly. Landing Page Optimization: Provide recommendations for landing page optimization to improve Quality Score and conversion rates. Audience Targeting: Implement advanced audience targeting and segmentation strategies to reach the most relevant users. Stay Updated: Keep abreast of the latest Google Ads features, industry trends, and best practices to ensure campaigns are always optimized and competitive. Qualifications: 2+ years of hands-on experience in managing and optimizing Google Ads (PPC) campaigns, with a strong preference for candidates with prior agency experience . Google Ads certifications (Search, Display, Shopping, Video) are highly preferred, along with proficiency in Google Ads Editor and Google Analytics. Strong analytical and problem-solving skills, capable of translating complex data into actionable insights and effective strategies. A Bachelor's degree in Marketing, Advertising, Business, or a related field is preferred. Why Join Us? Work with a dynamic and experienced team of professionals. Opportunity to work on projects for Indian and international clients. Hands-on experience with cutting-edge tools and strategies. A collaborative and growth-oriented work environment. Location: 26, 27 Ganesh Vihar Colony, Model Town, Jagatpura, Jaipur, Rajasthan 302017 Working Hours: 9:30 AM – 6:30 PM Work Days: 6 days a week (2nd saturday off) Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month Schedule: Morning shift Supplemental Pay: Performance bonus Yearly bonus Application Question(s): How soon you caan join us ? What is your Current CTC Location: Jaipur city, Rajasthan (Preferred) Work Location: In person

Location: Delhi Experience: 10 - 13 years Who Are We? M2P Fintech is a leading Banking Technology Platform,shaping the future of digital finance. Established in 2014 and headquartered inChennai, we have a strong footprint across 30+ countries in Asia-Pacific, theMiddle East & Africa (MEA), and Oceania. At the forefront of next gen fintech, we drive innovation in banking, lending,and payments infrastructure. Powering global fintech transactions, ourcomprehensive technology stack enables seamless banking solutions, lendingplatforms, Buy Now Pay Later (BNPL) services, customized credit cards, prepaidcards, and more. About the Role In this role you will work closely with the product teams todeliver high quality, scalable products deployed around the world. You willwork with all the stakeholders to assemble project teams, assignresponsibilities, identify appropriate resources needed, and develop schedulesto ensure timely completion of projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provideescalation management, make trade-offs, balance the business needs versustechnical constraints and encourage risk taking behaviour to maximize businessbenefit. You should not only be passionate about delivering extensible, on-timesolutions, but should also through disciplined attention to performance metricsand continuous process improvement. What Will You Do in this Role Responsible for the overall development lifecycle of the solution and manage complex projects with significant bottom lineimpact. Work with product managers in developing astrategy and road map to provide compelling capabilities for our partners andproducts. Work closely with senior engineers to developthe best technical design and approach for new product development. Instil best practices for software developmentand documentation, assure designs meet requirements, and deliver high-qualitywork on tight schedules. Project management - prioritization, planning ofprojects and features, Stakeholder management and tracking of externalcommitments. Support the team achieve sprint goals, Planning, Grooming, Retrospectivemeeting. Remove roadblocks which helps team focus on sprint deliverables andhighlight blockers, sprint delivery progress to leadership team. Ensure Project schedule adherence. Improve Customer Satisfaction Score by building & maintainingpositive relationship with Banks. Ensure efficient Communication (with Client leadership as well as withinternal stakeholders). What You’ll Need to be Successful in this Role Master’s or Bachelor’s degree in ComputerScience or equivalent combination of technical education and work experience. Strong experience in Digital Payment Productsoffered to Banks (For example: Products like Prepaid Cards, Debit Cards, UPI,Credit Card, Loyalty Rewards, VKYC, FRM, Collections) Solid understanding in software developmentbackground including design patterns, data structures, test driven development. Ability to handle multiple competing prioritiesin a fast-paced environment. Exceptional customer relationship skillsincluding the ability to discover the true requirements underlying featurerequests, recommend alternative technical and business approaches, and leadengineering efforts to meet aggressive timelines with optimal solutions. Excellent verbal, written, presentation andinterpersonal communication skills. Highly driven individual with an execution focusand a strong sense of urgency. High level of enthusiasm about helping andserving clients, strong customer, and solution-oriented personality. Experience in Banking applications is a MUST. Perks and Benefits Inclusive and People-First Culture Health & Wellness Programs Comprehensive Medical Insurance Recognition Programs Performance-based ESOPs Learning Opportunities Shape the future with us. Take the first step!

Additional Information Job Number 25096669 Job Category Owner & Franchise Services Location Mumbai Area Office, 303A-304 Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India, 400099 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Conceptualize, supervise and Monitor franchise and brand conversion operations as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Systems Integration, Front Office, Brand standards, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. The candidate works with hotel leaders to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment. Demonstrates knowledge and proficiency of all operational aspects and build a strong liaison with all important to drive strong leadership, team collaboration and management with the ability to effectively coordinate and motivate a diverse team. CORE WORK ACTIVITIES Key Responsibilities: Standardize SOPs across hotel operations and maintain it through training and monitoring for enhanced guest experience and consistent services Collaborate with stakeholders, resolve conflicts, and build positive relationships Develop and implement strategic plans to improve brand compliance and enhance customer experience Maintain strong relationships with Brand, IT, Design, Development and Operations teams alongside above property marketing, finance and development teams. Strong problem-solving and decision-making skills to address operational challenges and make critical decisions. Identifies any changes and/or trends and recommends necessary and effective changes with hotel PIP and implementation. Analyzes information and evaluate results to choose the best solution and solve problems. Informs and/or updates the subordinates/ superiors on relevant information in a timely manner. Maintains constant and effective communication Ensure shared services agreements are formalized in collaboration with the Finance teams and General Managers of the hotels/markets. Leading the Team: Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Training and mentoring of performance by effectively using the Balance Score Card and Brand standards as tools. Managing and Conducting Human Resource Activities: Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Provides guidance and direction to subordinates, includes setting performance standards and monitoring performance. Develops team through training and example. Conducts performance reviews and implements disciplinary procedures and incentive plans. CANDIDATES PROFILE Education and Experience 3 or 4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or 15+ years of experience in Hotel Industry in Operations. Management Competencies Leadership Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others, making a good first impression and representing Marriott in alignment with its values. Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. Managing Execution Driving for Results - Setting high standards of performance for self-and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self-and/or others toward the accomplishment goals; proactively taking action and going beyond what is required Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Building Relationships Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve. Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential. Generating Talent and Organizational capability Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc. Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences Reading Comprehension - Understanding written sentences and paragraphs in work related documents Writing - Communicating effectively in writing as appropriate for the needs of the audience Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Title: Engagement Manager - Consulting Location: Bengaluru, Karnataka, India It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Brief About The Team & Fractal Fractal Analytics is Leading Fortune 500 companies leverage Big Data, analytics and technology to drive smarter, faster and more accurate decisions in every aspect of their business. Fortune 500 companies recognize analytics is a competitive advantage to understand s and make better decisions. We deliver insight, innovation and impact to them through predictive analytics and visual storytelling. Brief About The Role An Engagement Manager has complete ownership and accountability for successful delivery of client projects and enabling growth for a particular client account. Own client outcomes across engagements, typically managing multiple projects in parallel and cross-sell new consulting work. An engagement Manager plays a pivotal role in leading and executing large global programs for various clients and bring thought leadership to build a roadmap/analytics strategy. Their roles and responsibilities include the following: Business Consulting and Client Relationship Management Business Development - Assist the global sales and consulting teams and coordinate with internal capability teams in pursuing ongoing leads / RFPs from solutioning standpoint. Experience in solving business problems leveraging data and AI in Automobile, Manufacturing or Tech domain is a must Build, deepen and broaden client relationships at senior executive levels in conjunction with account managers of our clients. This will be measured through growth of the account. Build and maintain strong relationships with key stakeholders across various geographies, domains, and business units, effectively managing expectations and ensuring alignment with project goals. Lead and oversee large-scale analytics programs from inception to completion, ensuring alignment with client objectives and delivering impactful solutions. Work closely with cross-functional teams to design innovative and scalable analytics solutions that address client challenges and drive competitive advantage. Serve as the primary point of contact for clients, understanding their business needs, providing strategic guidance, and delivering insights that drive business impact. Construct roadmaps to enable clients’ strategic vision to be realized through the power of AI, Engineering & Design, by working closely with people across levels and communicating effectively Provide thought leadership in clients’ business planning sessions, lead proposal and statement of work (SOW) development including defining business objectives, solution approach, scope, deliverables, client responsibilities, staffing roles, pricing, and risk mitigation Stay abreast of industry trends, emerging technologies, and best practices in analytics and consulting, and contribute to thought leadership initiatives within the organization. Delivery Management Work with clients to understand key business challenges, formulate business problems and lead solution development and delivery on consulting engagements with a team project managers and consultants. Drive the execution of projects, ensuring adherence to timelines, budget, and quality standards while proactively identifying and mitigating risks. Define standard metrics and KPIs for clients and establish processes to measure them. Responsible for the quality of delivery for the engagements as measured by relationship specific measures as well as Net Promoter Score (NPS). This would include, among other things, design & review of the solution, scaling and institutionalizing analytics in the client organization, high level of program management, and meeting all other engagement goals. Successfully juggle the competing demands of multiple client projects simultaneously (including managing time and resources against changing priorities Build a highly engaged team and manage their careers, by inspiring colleagues, creating opportunities, building individuals’ capability and creating followership Provide leadership and guidance to project teams, fostering a collaborative and high-performance culture, and ensuring the development and growth of team members. Demonstrated technical acumen across a range of AI, and Data Engineering tools and platforms, including experience in helping clients operationalize advanced analytics solutions at enterprise scale Manage P&L of the account, meeting margins while ensuring revenue targets and client satisfaction measured through NPS Ensure timely and appropriate staffing for new engagements – plan hiring and staffing decisions The Person: Qualification & Experience 10+ years of experience in analytics delivery and business consulting with at least 4+ years of leadership experience Experience in design and review of new solution concepts and leading the delivery of high-impact analytics solutions and programs for global clients. Knowledge of advanced analytics and machine learning AI techniques such as segmentation/clustering, recommendation engines, propensity models, and forecasting to drive growth throughout the customer lifecycle. Should be able to evaluate and bring in new advanced techniques to enhance the value-add for clients Should be able to apply domain knowledge to functional areas like market size estimation, business growth strategy, impact of govt policies on product, strategic revenue management, marketing effectiveness Must have excellent project/program management skills and have experience managing multiple work streams and projects at one time Have business acumen to manage revenues profitably and meet financial goals consistently. Able to quantify business value for clients and create win-win commercial propositions. Proven experience in managing stakeholders at various levels, including C-suite executives, across multiple geographies. Excellent leadership and communication skills, with the ability to inspire and influence cross-functional teams and drive consensus. Strong analytical and problem-solving skills, with the ability to translate complex data and insights into actionable recommendations. Demonstrated ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities. Willingness to travel occasionally for client engagements (when feasible). Good thought leadership & ability to structure & solve business problems, innovating, where required Outstanding presentation and communication skills (Oral and written) with the ability to inspire others to make informed decisions. Must have the ability to adapt to changing business priorities in a fast-paced business environment EDUCATION: BE / BTech, Masters / MBA If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Job Description Roles and Responsibilities: Responsible for identifying and assessing training needs within an organization, developing training plans, and implementing various training methods to enhance employee skills and performance. Monitor, evaluate, and score outbound and inbound calls against established quality assurance standards. Identify and assess future and current training needs through job analysis and consultation with line managers. Audit calls to gauge call quality and gather actionable insights. Give feedback for the audited calls to drive quality and conversion improvement. Publish reports based on audit findings. Draw an overall or individualized training and development plan that addresses needs and expectations. Prepare and present performance analysis, QA reports, and/or other information on quality performance. Train, onboard, and evaluate new auditors. Monitor employee performance and response to training. Evaluate employee performance to gauge where skills are lacking. Develop training manuals that target tangible results. Conduct effective induction and orientation sessions. Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them. Collaborate with various departments to ensure employees receive the necessary training and design training documents. Able to manage team 8-10 auditors. Skills Required Excellent communication and leadership skills. MS Office proficiency Strong writing and record-keeping ability for reports and training manuals Proven work experience as a sales trainer and auditor. Ability to plan, multi-task, and manage time effectively. (ref:iimjobs.com) Show more Show less

Job Context & Major Challenges Requirements It is important for the brand to be in-line with the consumer requirements, drive business diversification through identifying and building new revenue streams for future. This role faces major challenges as follows: To drive profitable growth and value creation for the brand and improve inventory productivity Adequate merchandize availability at the right time and in the right quantity, to satisfy consumer needs which will help achieve better ROI for the brand. Complexity of merchandise requirements of various channels needs to be managed. Product innovation and improvements by partnering with the world class facilities and internal resources To gear up for the emerging competition from growing international brands Establishing best in class design and merchandise process across existing and new revenue streams pressure on the system. MG is still not geared for shorter runs & complicated styles as we are used to basic styles and all factories are mass production lines. Product Management – This is yet another challenge. With new brands there is no past data on sell-thru analysis; hence most product decisions are test & trial. Above this, things gets more complicated since new initiatives are more fashion forward where trends change quickly, managing the product width & production minimums is another big task. RM & Inventory management – The fabric minimums & production minimums is big hurdle in RM & Inventory management. Lack of minimums due to lesser distribution forces the brand to order fabrics which leads to RM generation. Retail Selex & managing retail – PE being a retail brand, the pressure on SSDP & Selex is very high. New brands take time to scale up business volumes. Sales & Distribution - Being the smaller sub brands, there are lots of advantage but also there are some constraints. One of the major constraints is pressure on tight margins & strict distribution policies. This becomes hurdle in faster expansion. Key Result Areas Finance Accountable for overall revenue and profitability of business Enhance supply chain systems to improve sell through to maximize inventory turns Drive business diversification through identifying and building new revenue streams for future Consumer To ensure that consumer concerns are attended to with alacrity and that systems are bolstered to make service levels stronger To enhance the consumer “Happiness Index” Work closely with retail and other channels and understand their requirements and manage product range to fulfil the same Process Establishing best in class design and merchandise process across existing and new revenue streams To conduct trade show effectively with the intent to maximize business in sustainable manner keeping business partners and customers interest Effective IGTM plan and launch Making product file every month(Covering Monthly financial progress, Quality complaints in PPM, Inventory analysis for RM and FG, monthly sell through, Competitive sales/market gap analysis) Continuous production improvement and product innovation by partnering with world class facilities to develop innovative material Team Management To define and Nurture the Madura Culture High employee satisfaction score on Vibes Set goals and identify skill gaps of the team Resolve conflicts, if any among the various interfaces Coaching and mentoring of team members Team motivation Show more Show less

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity “You will be a part of APAC Finance team with primary responsibility of managing Accounts Payable, related Accounting & Reconciliations for the APAC region.” – Hiring Manager. What You’ll Contribute Verification and Processing of vendor’s invoices. Auditing employee expense reports in line with company’s policies and procedures. Maintenance of appropriate audit trail, recording and accounting of all bank transactions as per company accounting requirements. Preparation of Monthly Bank Reconciliations. Be the point of contact with the bankers for day-to-day operations. What We’re Seeking B.Com or equivalent Finance qualification with 1-2 years of experience of managing Accounts payables and/ or Corporate card responsibilities. Japanese/ Thai language skills would be added advantage (not mandatory). Proficiency in MS office applications i.e. Excel, Word, PowerPoint; Knowledge and experience in Oracle Financial applications preferred. Good interpersonal and communication skills. Ability to plan, prioritize and deliver requirements as per agreed timelines and customer expectations. Analytical and problem-solving skills. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems. Lending — 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy Show more Show less

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Marketing/ Digital Marketing Specialist – Compression Systems & Services division, India & SAARC Delhi, India About Us Ingersoll Rand, a global leader in innovative technologies, is committed to enhancing industrial productivity and efficiency. Ingersoll Rand India Limited is engaged in the business of manufacturing and selling industrial air compressors and offers related services such as installation, commissioning, and maintenance. Job Summary The ideal candidate will have knowledge and experience in B2B product marketing and demand generation, ideally within the manufacturing sector. They will assist in driving lead generation & marketing for the Compression Systems & Services Division in India as well as providing support for regional marketing initiatives. The candidate will be working on strategic brands such as Ingersoll Rand, CompAir and other brands as well. This role will be responsible for aiding and planning a wide variety of marketing activities and will involve cooperation with regional and global contacts. This includes multi-channel marketing campaigns, product launches, events, exhibitions, creation of collaterals, and digital channels including websites and social media. The candidate will need to work closely with regional sales teams and product management to ensure ROI of all marketing activities and deliver to the needs of the business. The candidate will be reporting to Aditi Mehrotra, Marketing Manager. Responsibilities Demand Generation: New Customer Acquisition & New Product Development Campaigns and Content: Design and execute multichannel marketing campaigns (email, social media, etc.) to generate qualified leads Lead Management: Collaborate with sales and channel partners to drive lead management process compliance and optimization Events & Exhibitions: Execute in-person and virtual events, including tradeshows, webinars, Customer Contact Programs, Technical Days, lunch and learn, and other customer and Distributor-facing events. Set and adhere to budget, managing processes with internal stakeholders. Collaborate with vendors and third parties to support the activity. Create collateral and digital initiatives. Analytics & Reporting: Track campaign performance and analyze data to provide insights and recommendations for continuous improvement. Utilize CRM tools (e.g., Salesforce, Workfront, Qlik) to track and report on results of leads and opportunities, reporting on KPIs including MQLs, Net Promoter Score, response time, conversion rate, funnel add, and bookings. Website https://www.ingersollrand.com/en-in https://www.compair.com/en-in Linkedin Pages CompAir : https://www.linkedin.com/company/67723 Ingersoll Rand EMEIA ( Europe, Middle East, India & Africa) page https://www.linkedin.com/company/3199022/ Ingersoll Rand Sponsored page (23) Ingersoll Rand Compressor Systems & Services: Posts | LinkedIn Basic Qualifications Degree or equivalent in Marketing, preferably Digital Marketing. 5-7 years of relevant experience in a B2B environment. Fluent written and verbal communication in English. Travel & Work Arrangements/Requirements Full time Job with Work from Office – Delhi, India, 5 days a week. Key Competencies Knowledge of CRM systems – particularly Salesforce. Knowledge of marketing automation tools, preferably Eloqua, Workfront, Qlik. Knowledge of digital marketing elements such as SEO, SEA, web editing, and campaign management. Well-organized and self-motivated with excellent communication and interpersonal skills. Capable of collaborating with a wide range of stakeholders across the organization. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com. Show more Show less

Skills: Food & Beverage Operations, Budgeting & Cost Control, Event Coordination, Customer Experience, Team Leadership, Strategic Planning, P&L Management, Menu Development, Company Overview Jio World Centre, located in Mumbai's bustling Bandra Kurla Complex, is an iconic business, commerce, and cultural hub in India. Conceived by Nita M. Ambani, the centre spans 18.5 acres and features the Jio World Convention Centre, the musical Fountain of Joy, and more, providing a world-class retail, cultural, and dining experience. As a multifaceted development, it harmoniously blends international design with Indian tradition. Job Overview The Lead Food & Beverage will be responsible for overseeing the operational aspects of all F&B outlets within NMACC, ensuring seamless service delivery, operational efficiency, and financial success. This role will focus on managing the Arts Caf, Theatre Concessions, Theatre Caf, The Bar, and related events within NMACC. The incumbent will lead a team of outlet managers and assistant managers to drive guest satisfaction, revenue growth, and cost control, while ensuring adherence to NMACCs brand standards and compliance with food safety regulations. Qualifications And Skills Graduation in Hotel/Hospitality Management Minimum 15 years of F&B operations experience, with at least 5 years in a managerial role overseeing multiple outlets. Proven track record in managing P&L responsibility, revenue optimization, and cost control for high-end hospitality venues. Strong experience in handling high-volume F&B operations (concessions, caf, bars, and events) in a luxury hospitality or cultural venue setting. Exposure to event-based food service (e.g., theatre, stadium, concert hall F&B operations). Hands-on experience with MS Office, POS & inventory management systems (e.g., Micros, Infrasys or similar platforms). Experience in developing innovative F&B concepts aligned with arts and culture environments. Roles And Responsibilities Operational Excellence & Guest Experience - Oversee daily operations across multiple F&B outlets, ensuring smooth service execution, maintaining high guest satisfaction, and upholding brand standards. Revenue & Profitability Management - 'Take full P&L responsibility, optimize food and beverage costs, drive revenue growth through pricing strategies, and implement cost control measures. Team Leadership & Development - 'Lead, train, and mentor outlet managers and assistant managers, fostering a high-performance culture focused on service excellence and efficiency. Event Execution & Coordination - 'Collaborate with internal teams to deliver seamless food and beverage service for theatre performances, special events, and private functions at NMACC. Compliance & Quality Assurance - 'Ensure adherence to local food safety regulations, hygiene standards, and operational SOPs while maintaining compliance with company policies and brand expectations. Success Metrics (Top KPIs) Guest Satisfaction Score (NPS & Online Reviews): Maintain high ratings and positive feedback across all outlets. Revenue Growth & Outlet Profitability: Achieve set financial targets and drive incremental revenue through upselling and strategic pricing. Food & Beverage Cost Control: Maintain targeted cost percentages while minimizing wastage and improving procurement efficiency. Employee Engagement & Retention: Improve team morale, reduce attrition, and develop career pathways for high-performing employees. Operational Efficiency Metrics: Reduce service turnaround time, optimize table turnover rates, and improve process efficiency across all outlets. Functional / Behavioral Competencies Required To Execute The Role F&B Operations Management & Multi-Outlet Oversight Budgeting, Forecasting, & Financial Acumen Team Leadership & People Management Customer Experience Enhancement & Service Excellence Compliance, Food Safety, and Hygiene Standards Strong Decision-Making & Problem-Solving Abilities Effective Communication & Stakeholder Management Adaptability & Crisis Management High Attention to Detail & Process Orientation Leadership Presence & Ability to Inspire Teams Show more Show less

- Conducting tours for potential members | Guide new visitors, provide detailed facility tours, introduce trainers, and facilitate trial sessions | LMS adherence, CH-BT% (Trial/Walk-in conversion rate) - Membership Renewal & Retention | Follow up on expired/lapsed memberships, engage members for renewals | Renewal %, Net Promoter Score (NPS) - Member Engagement & Satisfaction | Regularly interact with members, resolve queries, gather feedback, and escalate concerns where necessary | Member retention rate, Customer satisfaction (NPS), Number of escalations per 100K footfall | -Compliance & Documentation | Ensure compliance with checklists such as Wooqer reporting, safety guidelines, and CRM usage | Wooqer compliance fill rate >90%, FLS audit score | -Facility & Equipment Maintenance | Monitor cleanliness, report facility issues via ODIN tickets, and ensure timely resolution | ODIN ticket open %, ODIN SLA breach rate, AN audit score | -Smooth Daily Operations | Ensure the gym is operational on time, manage check-ins, and assist with customer concerns | On-time center opening %, CH-BT% (Trial/Walk-in attendance) | -Handling Issues & Conflict Resolution | Address complaints/escalations related to membership, facility, and equipment | Escalations handled successfully, % class cancellations due to facility issues | -Safety & Compliance | Adhere to fire, safety, and compliance regulations; Ensure timely injury reporting and staff training | Adherence to FLS training, Number of injuries reported timely | A Day in the Life of a CSO - Morning Opening Duties: Ensure gym cleanliness, readiness, and equipment functionality. - Member Engagement: Welcome early members, assist with check-ins, answer queries. - Sales & Renewals: Conduct gym tours for walk-ins, follow up on potential memberships. - Admin & CRM Updates: Process renewals, cancellations, and track inquiries. - Peak Hour Management: Handle member queries, facility concerns, and escalations. - Closing Duties: Ensure facility cleanliness, safety checks, and closing procedures

We, Biotastic Health Systems (Ice Code Recovery), offer innovative cold therapy solutions and red light therapy panels to enhance wellness. We are transitioning to Biotastic and introducing saunas for relaxation and rejuvenation. Located in Chennai, India, we are focused on providing next-level wellness experiences. You will turn customers into long-term brand advocates by delivering world-class support, proactive communication, and personalized wellness experiences. Key Responsibilities Customer Journey Optimization Own and enhance the entire customer experience cycle from inquiry to post-purchase. Develop educational content (onboarding guides, video tutorials, webinars). Implement customer feedback loops to improve products & services. Customer Support & Service Excellence Set up & manage multi-channel support (WhatsApp, Email, Calls, Social Media). Reduce response & resolution times by optimizing SOPs. Build a pre-written FAQ & response database to streamline common queries. Train & manage a customer support team to ensure 100% satisfaction. Retention & Loyalty Programs Develop a customer loyalty & referral program to drive repeat purchases. Track Net Promoter Score (NPS) & Customer Satisfaction (CSAT) to measure success. Identify customer pain points & collaborate with product & marketing teams to improve engagement. After-Sales & Warranty Support Implement a smooth returns, maintenance & warranty process for ice baths, saunas, and red light therapy panels. Work with the Product & Operations Team to ensure quick service resolution. Track product defects, return rates, and service tickets to enhance quality control. CRM & Data-Driven Customer Insights Implement & manage a Customer Relationship Management (CRM) system (HubSpot, Odoo, Zoho). Use customer data & AI automation to personalize interactions & increase engagement. Analyze buying behavior to predict & drive repeat purchases. Community Building & Brand Advocacy Engage with customers through social media, wellness events, and email marketing. Encourage & manage user-generated content (testimonials, reviews, transformation stories). Convert satisfied customers into brand ambassadors through influencer referral programs.

1. You are going to take care both sales plus Operations work of the centres 2. Interact with walk-ins and prospective clients (Improve conversions by 5-6% MOM). 3. Timely Opening and Closing of the centres 4. Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for both stocking and re-ordering (first-aid, stationary, water, accessories etc.) (Reduce the opex cost by 8-10% MOM) 5. Ensuring punctuality of Coaches and slots on time. 6. Handle issues with respect to attendance, equipment, and space availability. 7. Customer interactions and troubleshooting (Rating of 4.67+) 8. Take feedback from members and partners about classes and document the same. 9. Handle issues that may lead to consumer experience during or pre/post class 10. Centre facility audits and inputs (Cleanliness- Safety Audit checklist) Quality score to be 95+ 11. Ensure that we do daily audits of the centre and facility including all supplies and essentials. Requirements - 1. Fluent communication in English, Hindi and Kannada 2. Basic knowledge of Ms excel and Ms Office

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Office 365 - SharePoint Online . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Description: Service Coordinator Location: Ohkla Phase 1 , New Delhi Department: Service Operations Reports To: Service Manager / Operations Head Role Overview The Service Coordinator plays a crucial role in ensuring that service function delivers same-day resolutions and operates within defined Turnaround Times (TATs). This role demands strong people management, multi-team coordination, and the ability to function effectively in high-pressure, shift-based environments. Key Responsibilities Ensure same-day closure of service calls wherever possible. Track and enforce adherence to company-defined TATs for installation, breakdown, and preventive maintenance. Follow a closed-loop system — from customer complaint to technician dispatch to final resolution and feedback. Coordinate field technician schedules and work orders using CRM and tracking tools. Proactively follow up with field teams, warehouse, technical support, and customer help desk to prevent delays. Escalate and resolve delays, part shortages, or customer grievances on priority. Provide proactive updates to customers via phone, SMS, or WhatsApp on service milestones. Handle escalations with empathy while ensuring resolution within SLA timelines. Maintain records of calls, schedules, feedback, and closure reports. Generate daily MIS reports on open/closed calls, delays, and technician performance. Key Performance Indicators (KPIs) KPI Target Same-day Closure Rate ≥ 95% Adherence to TAT (per SLA) ≥ 100% Daily Call Assignment Efficiency 100% Technician Utilization ≥ 85% Repeat Cases < 45 days ≤ 5% Customer Feedback Score ≥ 4.5 / 5 Daily Reports Accuracy 100% Work Requirements Must be willing to work in rotational shifts, including weekends and holidays as per roster. Strong multitasking and people coordination skills — handling 50 + technicians daily. Ability to function effectively in a fast-paced, high-pressure service environment. Qualifications & Experience Graduate in Operations, Business Administration, or related fields. 4–6 years in service operations, HVAC operations is a plus, facility management, or IoT/tech-enabled field services. Familiarity with CRM software, ticketing systems, Excel, WhatsApp Business, and internal dashboards. Key Traits Strong sense of ownership and urgency. Excellent coordination and communication skills. Tech-savvy with a logical and process-oriented mindset. Show more Show less

Job Purpose Effectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities Align departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy. Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews. Address field requirements with well-thought-out solutions to consistently meet department targets. Ensure the right product and merchandise mix, driving sales effectiveness and brand-family balance. Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department. Analyze store sales performance and take necessary actions to meet objectives. Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the companys vision and values. Set clear performance goals, track progress, provide feedback, and address performance issues promptly. Identify and develop successors for critical positions within the department. Manage inventory and assortment according to plan, ensuring adherence to process through planogram audits. Engage with customers to gather feedback on service and processes, continuously improving based on their input. Stay informed on market competition and foster a customer-obsessed culture by prioritizing customer centricity. Key Performance Indicators Gross Margin, SOH Segment & Brand mix Discount Management Brand share Finance- Paper/card VM Implementation Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL. Customer Experience - VOC - Participation, score, SQA, complaints, People Management. Business Acumen -Profitability, Competition. Jio Business - Activations, Recharges, CAF Rejections Job Requirements Functional Competencies Operational Effectiveness Finance Management Analysis and Problem Solving Results Orientation Behavioural Competencies Self-Development Emotional Intelligence Customer Service Orientation People Management Communication Teamwork and Collaboration Show more Show less

Function : Environment, Social and Governance Consulting (ESG) Location: Gurugram, Mumbai, Bangalore Role & Responsibilities Uniqus is seeking professionals for our ESG team. As a member of the team, you will work with clients to provide high-quality ESG Consulting services and will report to the Manager / Associate Director with project execution and management. Responsibilities: Undertaking ESG Gap Assessment and providing logical and impactful recommendations Peer Benchmarking sustainability/ESG performance across sectors Evaluate the social impact arising out of business activities, on the community, supply chain, employees and other stakeholders Providing guidelines to client organisations to comply with standards, regulations Collecting and collating data related to the sustainability impact through client’s business operations and reporting findings Provide consulting and advisory support to our clients for developing ESG strategy, framework and roadmap Experience in writing Sustainability/ESG/IR reports Creation of performance dashboards, and ESG diligence & Score Card Conducting Risk and Opportunity assessments for client companies Good to have cross cultural business exposure Experience and knowledge about commonly applied global standards including DJSI, SustainAlytics, BRSR, TCFD, GRI, CDP, SDG, SASB, UNGC, UDHR etc. Knowledge of the circular economy model and implementation solutions Requirements We’re looking for professionals who are passionate about providing ESG Consulting to clients. The incumbent will work for top global clients across a wide variety of markets and industry sectors across regions. Excellent communication skills to rationally explain, explore and discuss sustainability issues, as well as to sell your ideas and services Confidence to present information to various stakeholders, lead client workshops and represent the company at industry events The ability to build relationships with a range of people Flexibility to work under pressure, responding to changing legislation and project & programme demand Creative thinking and problem-solving skills to enable you to think outside the box Excellent numeracy and literacy skills for analysing and interpreting quantitative and qualitative data, carrying out research, writing reports and making recommendations Effective written, oral communication skills Technical skills including Advanced Excel, PPT/ Canva are preferable Ability to work under pressure – stringent deadlines and tough client conditions which may demand extended working hours. Demonstrate integrity, values, principles, and work ethic. Qualification Bachelor/Masters degree in Business, Sustainability, Energy, Engineering, Environmental studies from an accredited college/university required; Post graduate degree from an accredited college/university preferred 2-4 years of related work experience Show more Show less

Company Overview: GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps. We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit. Role Description: We are seeking a passionate and detail-oriented Product Analyst to join our team in Bangalore. This is a unique opportunity to work directly with the founder and play a key role in driving our business forward through data-driven insights. If you are a first-principles problem solver, curious about uncovering the stories hidden within data, and constantly questioning the status quo, you will fit right in with us. Responsibilities: - Problem Identification: Collaborate closely with business and product teams to understand and translate business problems into analytical problem statements. - Insight Generation: Own the entire insight generation phase from problem identification to thorough analysis. - Data-Driven Decision Making: Present insights and recommendations based on data-driven hypotheses. - Analytics and Visualization: Act as the subject matter expert in analytics and visualization for the team. Design and build dashboards that are easy for the team to consume and utilize for data-driven decisions. - Collaboration and Communication: Interact with some of the industry's smartest professionals and get exposure to all facets of building a product at scale. Requirements: - Education: B. Tech degree from a tier-1 engineering college. - Experience: 1-3 years of experience in a similar role in a B2C company. - Strong problem-solving and analytical skills. - Penchant for business and curiosity to understand how the product works. - Ability to write complex queries on SQL to manipulate and consolidate multiple data sources for dashboarding and analysis. - Intuition of data and ability to handle big data sources. - Strong working knowledge of Excel and visualization tools like PowerBI, Tableau, and QlikView. - Understanding of data-analysis languages such as R or Python and core statistical concepts. - Experience in building ML models is a plus, but not mandatory. Show more Show less

Join us as a Software Engineer This is an opportunity for a driven Software Engineer to take on an exciting new career challenge Day-to-day, you'll build a wide network of stakeholders of varying levels of seniority It’s a chance to hone your existing technical skills and advance your career We're offering this role at Fixed Term Contract What you'll do In your new role, you’ll engineer and maintain innovative, customer centric, high performance, secure and robust solutions. You’ll Also Be Assisting in the development, testing, and maintenance of Java applications Collaborate with senior developers to understand project requirements and specifications Write clean, maintainable, and efficient code following best practices Participate in code reviews and contribute to team discussions Troubleshoot and debug applications to resolve issues Learn and implement new technologies and frameworks as needed The skills you'll need You’ll need basic Java skills along with OOPs concepts with 0 to 1 year of experience. Background in software engineering, software design, architecture, and an understanding of how your area of expertise supports our customers. You’ll Also Need Basic understanding of Java programming and object-oriented concepts. Familiarity with development tools such as Eclipse, IntelliJ IDEA, or similar IDEs. Understanding of version control systems, preferably Git Knowledge of SQL and database management is a plus Strong analytical and problem-solving skills Excellent communication and teamwork abilities Eagerness to learn and adapt to new challenges Mandatory action: “ For your application to be considered for this role, it's essential that you mention your GitHub ID score along with your name while filling out the application ” Show more Show less

Job description: Job Description Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery ͏ Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks ͏ - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team ͏ Deliver 1. Delivery Management – Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management – operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management – Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 5. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 6. Team Management Team attrition %, Employee satisfaction score ͏ Mandatory Skills: Project Management . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Analyst - Treasury in Coimbatore. What a typical day looks like: Learning all the process in Treasury and maintain the records as per the requirement. Journal creation for bank account transactions. Perform bank reconciliations – reconciliation of the bank statement against the GL and reconciliation of any assigned clearing accounts. Consolidating the Funding request and send to Corp/Regional Treasury for FX conversions. Initiating the payments related to Treasury and send for release. Managing the manual documents and maintain the tracker with proper approvals. Maintain daily productivity log. Willingness to work in complex environment with strict deadlines on projects. Provide timely reports/information to the Team Leaders/managers on maintenance of policy Handle any other responsibilities including projects as assigned by the Team Leader or the Management. The experience we’re looking to add to our team: B.COM / BBA(Finance) / M.COM / MBA(Finance) with at least 60% aggregate score is preferred. Good understanding on MS applications (Basic level). Good knowledge of accounting principles. Good written/oral communication skills in English Good analytical skills and should be a team player. Willingness to work in complex environment with strict deadlines on projects Here are a few examples of what you will get for the great work you provide: Paid Time Off Health Insurance DD13 Site Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first). Show more Show less

Job Summary Understand business requirements conduct detailed review of the architectural as well as the techno function design and ensure that the delivery made for MLJ is of exceptional quality. Responsibilities Develop all the deliverables in INGENIUM and ensure that all the tasks are delivered as per the project timelines meeting and with high quality. Share the issues or challenges/risks (if any) to the leads in your deliverables. Send periodic status report of the status to the leads. Ensure all the organizational processes and practices are adhered to by the team. Ensure project is always in Green in Delivery excellence score. Spearhead innovation and implement best practices in the project to continuously improve the quality of deliverables. Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. ͏ Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team ͏ Deliver No.Performance ParameterMeasure1.Process Performance Meet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score ͏ ͏ Mandatory Skills: Project Management . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

S. No. Key Result Areas Detailed Actions Conversion to Franchisee Stores jointly with Sales team a) Shortlisting top dealers jointly with Sales team for conversion to Franchise partners. Develop and maintain list of potential Franchise partners b) Build pipeline for conversion to Franchise stores and upgradation of franchise partners to higher tier Evaluating Retail Excellence Score (RES) and working on driving the same a) Track and drive Retail excellence through DDE for various parameters like store hygiene, visibility, Customer feedback capture, POS Billing adherence, etc., b) Audit of Franchise retail excellence score on quarterly basis c) Creating awareness and importance of RES among franchise 3 Support Delivery of All Marketing, VM Campaigns and focused product sales a) Support sales of Focussed products via placement, display and promotion through colour consulting and painting services b) Monitors effectiveness of VM arrangement at stores and recommends changes. c) Executes Marketing/ promotional campaigns for the Franchise Partner 4 Plan Franchise Launch & coordinate Upgrade a) Coordinate the store launch plan and monitor the launch / opening process for smooth operations 5 Monitor Business Performance of Franchise Stores. a) Monitor new store performance with required handholding for first 6 months b) Drive various measures/ plan to improve the underperforming stores c) Drive sales of Focused Value-added Products / Services through Franchise Stores d) Track ROI of Franchise Stores – through keeping a close watch on sales and cost implications 6 Relationship Management and Conflict Management with Franchise Partners a) Building Relationship with Top Franchise Partners in the territory b) Conflict Management within Franchise and non-Franchise stores c) Coordination with sales team for quick resolution of conflict and escalated issues 7 Training a) Training of Franchise Dealer staff on Company systems and processes b) Train the staff on increasing conversions, upselling, cross selling and improving customer handling 8 Tally & EDC Installation & Adoption a) Ensure all the stores get Tally installed after readiness and EDC machine also gets installed. b) Consent form for EDC to be collected from all finalized stores during agreement signing. c) Drive integration & Adoption for EDC & Tally across all stores 9 Paint Consultant a) Hiring of PCs in a coordination with RD Zonal Associate hiring team b) Drive productivity for PCs across all the stores ensure they are filing the required CRM data on time c) Manage performance of PCs though regular follow ups and review Show more Show less