6192 Score Jobs - Page 30

Job description: Job Description Role Purpose The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes ͏ Do Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement Decide on the DevOps tool & platform and which needs to be deployed aligned to the customer’s requirement Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly Define & manage the IT infrastructure as per the requirement of the supported software code Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, to testing, to staging, to release, configuration and monitoring Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions Ensure on boarding application configuration from planning to release stage Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained ͏ Provide customer support/ service on the DevOps tools Timely support internal & external customers escalations on multiple platforms Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Provide knowledge transfer, sharing best practices with the team and motivate ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No. Performance Parameter Measure 1.Continuous Integration, Deployment & Monitoring100% error free on boarding & implementation2.CSATManage service tools Troubleshoot queries Customer experience3.Capability Building & Team Management% trained on new age skills, Team attrition %, Employee satisfaction score Mandatory Skills: DevOps-Terraform . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Company Overview: GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps. We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit. Role Description : This is a full-time role for a Frontend Developer at our Bengaluru office. As a Frontend Developer, you will be responsible for the day-to-day tasks of developing user-friendly interfaces, implementing designs, and ensuring the seamless integration of backend services. You will collaborate with the design and development teams to optimize the user experience and ensure high-quality code. Qualifications : - B.Tech in Computer Science or related field. - Candidates with 1-4 years of experience - Front-End Development, Responsive Web Design, and Web Development skills - Strong knowledge of HTML, CSS, and JavaScript - Experience with JavaScript frameworks like React JS - Experience with React Native is an added advantage - Familiarity with version control systems like Git - Experience in building responsive and mobile-friendly applications - Understanding of web performance optimization techniques - Excellent problem-solving and communication skills - Ability to work collaboratively in a team environment

Company Overview: GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps. We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit. Role Description: We are looking for a highly motivated Strategy & Operations Manager to drive operational efficiency and strategic execution for our internal business processes. In this role, you will work closely with cross-functional teams to manage and optimize programs, ensuring seamless execution and continuous improvement. If you have 2-4 years of experience in consulting or program management/ strategy and operations within a B2C company, preferably e-commerce and a graduate degree from a tier-1 engineering college , we’d love to hear from you! Key Responsibilities Program Execution & Optimization: Manage and optimize internal business operations, ensuring alignment with strategic goals. Cross-functional Collaboration: Work with product, operations, and business teams to drive efficiency and streamline processes. Data-driven Decision Making: Leverage analytics and KPIs to monitor performance, identify bottlenecks, and implement improvements. Process Automation & Standardization: Identify automation opportunities to enhance productivity and operational excellence. Stakeholder Management: Coordinate with internal teams to ensure timely project execution and issue resolution. Requirements Education: Graduate degree from a tier-1 engineering college (IITs, BITS, NITs, etc.) . Experience: 2-4 years in consulting or program management/ strategy & operations in a B2C company, preferably e-commerce . Analytical & Problem-Solving Skills: Strong ability to interpret data, generate insights, and drive data-backed decisions. Execution & Process Improvement: Hands-on experience in managing operational workflows and improving efficiency. Technical & Tools Proficiency: Familiarity with SQL, Excel, dashboards, and project management tools is a plus. Why Join Us? Opportunity to lead and scale a cutting-edge technology platform. Work with a highly talented and dynamic team. Competitive compensation and benefits. A culture of innovation, ownership, and continuous learning.

Company Overview: GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps. We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit. Role Description: We are looking for a talented Backend Developer to join our dynamic team. The ideal candidate will build robust and scalable web-based applications, solve high-level business and technical problems, and contribute to the design and architecture of our systems. You will work closely with cross-functional teams to ensure the seamless integration of new features and improvements while fostering a collaborative environment. Roles & Responsibilities: Application Development: Design, develop, and maintain robust and scalable web-based applications. High-Level Design: Perform high-level design with guidance, including functional modeling and module breakdown. Performance Optimization: Conduct performance tuning and improvements in large-scale distributed systems. Architecture Improvement: Make incremental changes to the architecture and perform impact analysis. Stakeholder Collaboration: Collaborate with product managers and broader stakeholders to track project impacts and iterate on improvements. Requirements: Experience: 1-5 years of experience in coding and solving large-scale problems. Educational Background: B.Tech in Computer Science or a related technical discipline (or equivalent) from a tier-1 institute. Technical Skills: Proficiency in at least one general programming language (e.g., Java, Node.js, Golang, Python, C, C++) and database experience (e.g., MySQL, NoSQL). Problem-Solving Ability: Strong desire and capability to solve complex and interesting real-world problems. Communication Skills: Excellent communication skills, including the ability to share thoughts openly, listen intently, and accept constructive feedback. Location: Bellandur office, working 5 days a week from the office.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Enterprise Platform Engineering FrontEnd . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Responsibilities: • Counselling the customers to help them take informed decision regarding their delinquent accounts, credit rating and financial wellbeing • Outbound calling to customers including follow up and reminder calls • Create feasible repayment schedules based on their financial situation, aiming to secure full or partial payment of the debt. • Provide great customer experience during each interaction. Requirement: • Graduate with Min. 1 year of experience in Tele-Collection’s (Domestic / International Voice Process) . • Understanding of CIBIL, Credit Score, NPA, Delinquencies. • Effective communication skills- • Required Language Proficiency in Tamil , Telugu and Kannada language. • Willingness to work in target based role • Positive attitude towards service delivery

Company Overview: GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now, empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps. We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on a 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit. Role Description: We seek a dynamic and entrepreneurial individual to join our Founder's Office in a Strategy & Growth role. You will work with various functions to set them up for scale and lead GTM for new product/business lines for us. Roles & Responsibilities: Strategic Planning & Execution: - Solve problems through structured thinking, research, project planning, and on-ground execution. - Own responsibilities across strategy, marketing, operations, and partnerships to unlock opportunities for Rupicard. GTM for new product lines: - Work with the founder to conceptualize and launch new product lines. - Lead partnerships with relevant external companies, financial institutions, stakeholders, etc. Special Projects: - Lead special projects across functions that are essential for business growth and innovation. - These could include designing the organization structure, compensation plan and incentives, operating procedures, and protocols, etc. Targets Planning: - Work with the founder to set business targets across departments and set up relevant processes to track progress against these. Qualifications: - 1-3 years of experience working in top-tier consulting firms or a fast-paced startup environment. - MBA/PGDM from a Tier-1 college. - Strong entrepreneurial mindset with a deep understanding of startup dynamics. - Proactive and able to take end-to-end ownership of projects. - Exceptional communication skills with the ability to work with multiple stakeholders. - Strong problem-solving skills with the ability to break down complex problems into manageable parts. - Must be based in Bangalore and willing to work on-site. Why Join Us? - Be an integral part of a fast-growing startup with significant influence on strategic direction and growth. - Work closely with the founder and be involved in high-level decision-making processes. - Opportunity to apply consulting expertise in a dynamic and entrepreneurial environment. - A collaborative and innovative work culture that values proactive involvement and creative problem-solving.

Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com. Job Description Key Responsibilities: End-to-end follow-up on insurance claims via phone calls and/or payer portals. Analyze and resolve denials and rejections received from payers (CARC/RARC codes interpretation). Perform root cause analysis and take corrective action for recurring denial trends. Ensure timely re-submission, appeals, and escalations for denied claims. Maintain accurate documentation of all activities performed in the billing system. Meet daily, weekly, and monthly productivity and quality benchmarks. Collaborate with billing, coding, and patient access teams to fix front-end issues causing denials. Work on denial worklists, aging reports, and assigned inventory efficiently. Maintain up-to-date knowledge of payer policies, regulatory changes, and industry best practices. Provide feedback to Team Leads/Supervisors on process gaps and potential improvement areas. Required Skills & Qualifications: Minimum 2+ years of experience in US Healthcare AR and Denial Management. Strong understanding of medical billing terminologies, CPT/ICD codes, and payer guidelines. Hands-on experience with billing platforms (Athena, eClinicalWorks, Epic, In-Sync etc.) is preferred. Good understanding of HIPAA compliance and patient confidentiality. Strong communication skills – verbal and written (especially for payer calls). An analytical and problem-solving mindset to investigate and resolve complex denials. Ability to work independently and collaboratively in a high-volume environment. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Summary The MEL Specialist will design, implement, and manage monitoring, evaluation, and learning systems to track program performance, outcomes, and impact. This role will provide data-driven insights to inform program decisions, improve effectiveness, and ensure accountability. Duties and Responsibilities: · Design monitoring and evaluation frameworks, logic models, theory of change and result based matrix for existing and proposed products and services across the organisation portfolio · Develop research designs for impact assessment studies using appropriate methods · Design needs assessment, baseline, midline and endline surveys and sub-studies to document progress on key project outcomes · Coordinate and conduct on-site project monitoring visits when required · Recruit and train field investigators for research, data collection, and ethics when required · Analyse data and draw inferences for periodic project/ research/ evaluation reports · Draft detailed research and evaluation reports · Disseminate findings from monitoring/evaluation data/ primary and secondary research to project management and social media teams · Collect, analyse and summarize external research, identifying relevance and applicability to specific education solutions and projects · Assist in compilation of learning documents/ SOPs for existing and upcoming initiatives to create and manage a repository · Manage all research and evaluation activities including sampling, development of quantitative and qualitative tools for data collection, tool translation, data cleaning, processing, and visualization, designing and creation of dashboards, creative design and layouts of research and evaluation reports · Any other assigned tasks Qualifications and Experience: · Master's Degree in Economics/Statistics/Population Studies/Social Sciences/ Education · At least 3 years of experience · Experience in the design and implementation of M&E in development projects preferably in K-12 education, skilling, and entrepreneurship development · Experience in creating Logical Frameworks and Theory of Change for projects · Experience in quantitative research and evaluation methods including propensity score matching and Difference-in-Difference methods · Expertise in analysing data using Excel and SPSS/STATA · Ability to work with digital data collection and visualization platforms · Excellent writing and documentation skills · Excellent knowledge and skills to work on MS Excel, MS PowerPoint etc. · Basic knowledge of qualitative research

We are hiring Team Lead - Omni Channel: Department: PPC Location: Kolkata Experience: 7+ Years As a Team Lead - Omni Channel, you will play a strategic leadership role in managing and scaling multi-platform paid media campaigns across Google Ads, Meta, Bing, Quora, Twitter, Taboola, Outbrain, Colombia, and more. You will lead a team of digital marketers while working cross-functionally with client servicing, creative, and tech teams to deliver ROI-focused performance marketing initiatives. This position demands a balance of hands-on execution, strategic thinking, people management, and client engagement. The ideal candidate is experienced in managing high-performance PPC teams and delivering campaign excellence in fast-paced agency environments. Key Responsibilities : ● Lead campaign planning, execution, and optimization across platforms like Google Ads, Meta, Bing, Yahoo, Quora, Twitter, Taboola, Outbrain, and Colombia. ● Oversee account health, including daily budget caps, impression share, quality score, and bid strategies. ● Design and test creative assets and ad copy to ensure high-performing campaign outputs. ● Set up and optimize conversion tracking, retargeting, audience segmentation, and bidding strategies. ● Implement A/B testing strategies to refine ad effectiveness and increase ROI. ● Stay updated with algorithm changes and platform innovations. ● Serve as the senior escalation point for client queries and performance-related issues concerns. ● Ensure timely updates and reporting as per mandate, including strategic recommendations. ● Lead high-level performance review calls and client WBRs (Weekly Business Reviews). ● 7-11 years of hands-on experience managing Google Ads & Meta campaigns. ● Qualifications & Competencies: ● Graduate/Post-Graduate in Marketing, Communications, or related field. ● 7+ years of proven experience in paid media, including Google Ads and Meta platforms. ● Advanced knowledge of paid search/display/video/native ad ecosystems. ● Strong expertise in tools like Google Analytics, Data Studio, Google Tag Manager, and platform-specific dashboards. ● Exceptional communication and stakeholder management skills. ● Demonstrated leadership in managing high-performing teams and complex client portfolios. ● Highly analytical with attention to detail and a passion for marketing performance. Interested candidates can share their resume to khushi.dadhich@srvmedia.com

Greetings from “HCL Software” Is a Product Development Division of HCL Tech!! HCL Software (hcl-software.com) delivers software that fulfils the transformative needs of clients around the world. We build award winning software across AI, Automation, Data & Analytics, Security and Cloud. About Unica Product: - The HCL Unica+ Marketing Platform enables our customers to deliver precision and high-performance Marketing campaigns across multiple channels like social media, AdTech Platforms, Mobile Applications, Websites, etc. The Unica+ Marketing Platform is a Data and AI first platform that enables our clients to deliver hyper-personalized offers and messages for customer acquisition, product awareness and retention. Note: Are you available for a F2F Interview on 2nd August (Saturday) _ Hinjewadi, Pune. We are Seeking a Sr. & Lead Python Developer (Data Science, AI/ML) with +6 Yrs of Strong Data Science and Machine Learning skills and experience to deliver AI driven Marketing Campaigns. Qualifications & Skills: - At least 6-12 years. of Python Development Experience with at least 4 years in data science and machine learning. Experience with Customer Data Platforms (CDP) like Treasure Data, Epsilon, Tealium, Adobe, Salesforce is advantageous. Experience with AWS SageMaker is advantegous Experience with Lang Chain, RAG for Generative AI is advantageous. Expertise in Integration tools and frameworks like Postman, Swagger, API Gateways Knowledge of REST, JSON, XML, SOAP is a must Ability to work well within an agile team environment and applying the related working methods. Excellent communication & interpersonal skills A 4-year degree in Computer Science or IT is a must. Responsibilities: - Python Programming & Libraries: Proficient in Python with extensive experience using Pandas for data manipulation, NumPy for numerical operations, and Matplotlib/Seaborn for data visualization. Statistical Analysis & Modelling: Strong understanding of statistical concepts, including descriptive statistics, inferential statistics, hypothesis testing, regression analysis, and time series analysis. Data Cleaning & Preprocessing: Expertise in handling messy real-world data, including dealing with missing values, outliers, data normalization/standardization, feature engineering, and data transformation. SQL & Database Management: Ability to query and manage data efficiently from relational databases using SQL, and ideally some familiarity with NoSQL databases. Exploratory Data Analysis (EDA): Skill in visually and numerically exploring datasets to understand their characteristics, identify patterns, anomalies, and relationships. Machine Learning Algorithms:In-depth knowledge and practical experience with a wide range of ML algorithms such as linear models, tree-based models (Random Forests, Gradient Boosting), SVMs, K-means, and dimensionality reduction techniques (PCA). Deep Learning Frameworks: Proficiency with at least one major deep learning framework like TensorFlow or PyTorch. This includes understanding neural network architectures (CNNs, RNNs, Transformers) and their application to various problems. Model Evaluation & Optimization: Ability to select appropriate evaluation metrics (e.g., precision, recall, F1-score, AUC-ROC, RMSE) for different problem types, diagnose model performance issues (bias-variance trade-off), and apply optimization techniques. Deployment & MLOps Concepts: Understanding of how to deploy machine learning models into production environments, including concepts of API creation, containerization (Docker), version control for models, and monitoring. Travel: 30% +/- travel required Location: India (Pune preferred) Compensation: Base salary, plus bonus.

About Us Established in 2014, PaperTrue is an AI-driven language solutions company offering editing, proofreading, and self publishing services worldwide. We're a dynamic, growth-oriented workplace with abundant learning opportunities. We champion a culture of accessibility, with senior editors and managers who are always within reach. With a consistent supply of work and a commitment to continuous learning, PaperTrue is the ideal platform for those who seek a challenging yet rewarding work environment. Join the PaperTrue team as a Contractual Editor and immerse yourself in a variety of compelling content across genres. Your command of the English language and your meticulous eye for detail will play a critical role in refining and enhancing manuscripts for a global clientele. If this sounds like the right fit for you, we'd love to see your resume! Application link: https://airtable.com/appIMF98VZMPJlhM5/shrVibvrSMrJdDokw Responsibilities Copyediting & Proofreading: Scrutinize a diverse array of documents, including academic papers, business communications, creative writing content, and web content, ensuring they are impeccably edited. Language Enhancement: Correct English language errors, by refining grammar, typography, spelling, punctuation, and syntax. Content Refinement: Improve the overall readability, structure, clarity, flow, and consistency of documents. Critical Feedback: Provide constructive critiques and actionable suggestions on the content and organization of the document. Desired Candidate Profile Linguistic Expertise: Exceptional command of the English language, with a keen eye for grammatical subtleties and a rich vocabulary. Communication Prowess: Ability to maintain the writer's intention and voice while ensuring the clarity and effectiveness of the message. Research Skills: Aptitude for thorough research, with a high level of curiosity and general awareness. Style Guide Savviness: Familiarity with academic and publishing style guides, including APA, MLA, and CMS. Work Schedule Work days: Sunday to Thursday (Shift A) or Tuesday to Saturday (Shift B); your shift will rotate on a quarterly basis. Work timings (IST): 6 AM to 3 PM or 3 PM to 12 AM. Earning Potential Your earnings will be based on the grade you score in the initial qualifying test. The earning potential for the 2 available grades is as follows (TDS will be applicable on the monthly billed amount): For A Grade editors: Up to ₹50,000 per month. For B Grade editors: Up to ₹38,000 per month. Skills: research skills,content writing,english,proofreading,critical feedback,language enhancement,copyediting,content refinement,familiarity with style guides,article editing

Company Overview: GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now, empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps. We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on a 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit. Role Description: We seek a dynamic CRM & Retention Marketing Manager to drive customer engagement & retention to drive LTV. This role is pivotal in growing our user base and enhancing customer engagement across all digital platforms. The ideal candidate will deeply understand user journeys, in-app marketing, and customer relationship management across digital media channels. You will be responsible for building and managing engagement funnels, designing effective campaign strategies, and working closely with cross-functional teams to ensure seamless execution and optimization. Key Responsibilities: -- Customer Relationship Management (CRM): Manage CRM across all channels and touchpoints to enhance engagement, cross-sell new products, and drive incremental revenue. Build lifecycle journeys and automated flows to maximize conversion rates and customer lifetime value. Strategize, build, and own the CRM calendar, creating innovative campaigns to drive maximum conversions. Create performance benchmarks across user cohorts to improve conversions using cross-channel communication journeys spanning In-App, Push, Direct Messaging, Email & SMS. -- Content Marketing: Oversee creating and distributing high-quality, brand-aligned content across digital platforms, including social media, email, & websites. Develop data-backed insights to predict good/bad customer journeys, understand user engagement, and find levers for growth to maximize LTV. Work with creative and marketing teams to test strategies and innovations that result in high ROAS creative assets (Video and Audio). Leverage marketing insights to better understand our customers and represent the voice of users. -- Campaign Design and Optimization: Collaborate with the design team to create and hand off creatives supporting performance marketing efforts. Work with the product team to refine messaging and value propositions based on customer feedback. -- Execution and Reporting: Build internal reporting systems to publish data, validate partner claims, and handle financial processes for smooth operations. Work across several aspects of marketing, from branding and positioning to targeted outreach and strategy, go-to-market strategy, campaigns, advocacy, events, and communication, and combine them into user journeys to impact respective product funnels. Optimize vendor costs and run campaigns with efficient ROI. Skills Required: 3-6 years of experience in a similar role. Extensive experience with Facebook and Google ad tools. Experience in driving growth for fintech or early-stage products is a plus. Ability to understand and communicate effectively with 'Bharat' users. Graduated from IIT/IIM/ISB/BITS preferred. Work Requirements: The candidate must be willing to work out of our Bellandur office, 5 days a week. Why Join Us? Be a pivotal part of a fast-growing company with a significant impact on product direction and success. Work closely with the founder and be involved in high-level decision-making processes. Collaborative and dynamic work environment.

Job description: Job Description Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery ͏ Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks ͏ - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team ͏ Deliver 1. Delivery Management – Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management – operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management – Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 5. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 6. Team Management Team attrition %, Employee satisfaction score ͏ Mandatory Skills: Performance Testing . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Company Overview GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps. We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit. About the Role We are looking for a data-driven and results-oriented Performance Marketing Manager to plan, execute, and optimize paid marketing campaigns across digital channels. You will play a pivotal role in customer acquisition and revenue growth by managing ad budgets, measuring performance, and constantly iterating on strategy. You will also work on managing growth projects and look at their end-to-end execution by working closely with cross-functional and multi-functional teams Key Responsibilities Develop and execute data-driven performance marketing campaigns across Google, Facebook, and alternative platforms. Track & Analyze campaign performance using key metrics like CTR, CPM, CPI and CPO, and to identify the most effective channels and present actionable insights to stakeholders. Perform detailed keyword research, competitor analysis, and market research to inform data-driven campaign strategies. Manage monthly ad spends and allocate budgets effectively across channels and campaigns. Work closely with design and content teams to create & test high-performing ad creatives in a high pace testing environment. Use Google Ads Manager, Facebook Business Manager, Google Analytics (GA4), Mixpanel, Play Console, and other martech tools. Identify opportunities for improvement and develop innovative marketing strategies to increase user engagement & retention as well. You will be successful if you have 1-3 years of experience in performance marketing for an app-based business with a proven track record of success. Deep understanding of ad platforms like Google, Meta, UAC & experience in developing and executing performance marketing campaigns across paid search, social media, and other digital channels. Experience in planning and creation of video ads tailored to different user personas, ensuring alignment with campaign objectives. Proficient in Excel/Sheets, attribution platforms, and analytics tools. Strong analytical mindset with attention to detail. Strong communication and collaboration skills to work effectively with cross-functional teams. Comfortable working in fast-paced, high-growth environments. Familiarity with growth loops, CRM, or lifecycle marketing Why Join Us? Be a pivotal part of a fast-growing company with a significant impact on user growth and success. Work closely with the founder and be involved in high-level decision-making processes. Collaborative and dynamic work environment.

Foyr AI Hackathon – Build the Future of Agentic Design Intelligence Ready to build the future of AI-native software? At Foyr AI, we’re crafting a new era of intelligent tools — where AI agents don’t just assist, they collaborate, create, and take action. This isn't just about building prompts or playing with APIs. This is your chance to help build the next generation of intelligent, agent-powered software — tools that think, collaborate, and assist users in real-time. Win the challenge, land a paid internship, and if you kill it — walk into a full-time role on our core AI team. About Foyr AI At Foyr, we’re reimagining software from the ground up — moving away from menus and mouse clicks toward AI-native tools that blend reasoning, language, and real-time interaction. We’ve already launched Foyr Ideate, a generative AI product that creates stunning interior design concepts from simple prompts. Now, we’re building something even more ambitious — agent-first SaaS products that work like co-designers. Imagine Telling An AI “Show me three minimalist layouts using natural wood and hidden lighting — but leave the wall art area blank, I’ll pick that myself.” And watching it respond, build, and adjust in real time — while inviting your creative tweaks. This is the future we’re building. And we want you to be part of it. What You’ll Build You’ll build a traditional application with a UI that can also be controlled by an AI agent through voice, chat, or prompt-based instructions — using MCP (Multi-Channel Protocol). Your app should be usable through direct interaction (clicks, UI actions) and through intelligent agent commands. You’ll be evaluated on how well your agent understands, maps instructions to UI actions, responds intelligently, and integrates with the core app logic. The Problem Statement Create any traditional application that can be used via a user interface or controlled by an AI agent through MCP (Model context protocol) Your task is to build a basic but functional app with a UI — and enable it to be driven by an AI agent via prompts, voice, or chat. The same action should be possible either by the user manually using the UI or by instructing the agent. This shows how classic tools can become agent-friendly, AI-native experiences. Here Are a Few Example Applications You Can Build A shape drawing canvas with standard tools (rectangle, circle, line, move, delete) — but also controllable via agent instructions like “Draw three circles of radius 20 in a row” A to-do list manager where you can add, complete, or sort tasks via UI or say “Mark all today’s tasks as done” to the agent A layout grid tool where you can add/move blocks manually, or say “Add a 2-column layout with 3 text boxes and 1 image” The focus is on showing how a traditional, standalone app can be extended to support agentic interactions — making it more accessible and intelligent without removing manual control. Use any tech stack you’re comfortable with. Voice input/output is optional; a simple text interface with the agent is also fine. Internship Offer Winner: ₹TBD + Internship opportunity at Foyr AI Crack the challenge and score a paid internship with direct mentorship from Foyr’s AI team — ace that, and you could lock in a full-time spot. Work directly on building our next-gen AI design co-pilot What We’re Evaluating This challenge is designed to test your real-world AI engineering skills across the following areas: Skill Area What We Expect Python + FastAPI REST endpoints or backend agent logic or agent interface API Prompt Engineering Clean, composable prompt chains with contextual memory LLM Integration Use of OpenAI, Anthropic, or similar (OpenAI Agents SDK a plus) Agent Design Can your agent understand instructions, map them to UI actions, and adapt to user intent? UI + Agent Parity Same action possible via manual UI and agent control — seamless dual-mode interface Voice / Chat I/O Support for speech input/output or natural language chat VectorDB / MongoDB Optional memory/history tracking AI Pair Programming Optional — use of tools like Cursor, KiloCode for auto-complete, suggestions, etc. Submission Guidelines Submit The Following Live demo (hosted on Replit, Render, Vercel, etc. — or share setup instructions) GitHub Repo 2–3 min walkthrough video (explain flow, architecture, LLM logic) README that explains: Prompt flow and logic How voice input/output is handled Tech stack and tools used Optional: diagram of agent reasoning or skill modules Known issues or improvements Timeline Hackathon duration: 1 Month Submission deadline: 28 August 2025 How to Apply Step 1: Apply Step 2: Build your voice agent prototype Step 3: Submit your solution with the demo hosted link + code + doc + demo video Tech Stack Guidelines Backend: Python, FastAPI, MongoDB, Weaviate/Pinecone/FAISS LLM Tools: OpenAI Agents SDK, LangChain/LangGraph (optional) Voice Tools: OpenAI Whisper, Web Speech API, ElevenLabs, Azure Speech, etc. UI Application: React, HTML5 Canvas, Vue, or any frontend framework to build the traditional interface Agent Integration: REST APIs or WebSocket endpoints to connect agent commands to app actions Infra (Optional): Vercel, Replit, HuggingFace Spaces, Docker Why Join? You’ll work with a team that’s rethinking human-computer interaction from the ground up — not as tools, but as creative, collaborative agents. If you’re excited by real AI reasoning, generative UIs, and building agent-first products — we’d love to work with you. Note: This is a unpaid internship.Skills: ui/ux development,fastapi,prompt engineering,rest apis,python,instructions,voice/chat interaction,app,vectordb,mongodb,agent design,building,llm integration

About Zyla https://zyla.in/ Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24*7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo and Godrej. Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer. Qualifications:- Bachelor's must Experience- 1-4 years Responsibilities: Customer Facing: Provide the best user experience for our customers and be their primary point of contact. Primarily responsible for initiating, managing, and maintaining strong relationships and building client engagement with all stakeholders at the client end in a structured manner. Document customer requirements, and understand the nuances of their work processes, the pain points, and resulting needs. Seamlessly onboard and set up new customers to accustom to the Zyla product - operations, reporting, escalations/raising tickets etc. Hold Zyla product demonstrations for prospective corporate partners. Aid in product design and product development. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Look into customer engagement and ensure improvement on key success metrics and factors such as increasing product adoption, increasing Net Promoter Score (NPS), reducing churn and thereby increasing renewals. Interpret customer insights with the Sales team to drive changes in the product and act as the voice of the customer for the Product team. Offer: Opportunity to directly work on a very innovative product that has a big societal impact. Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus. An open setup where you can innovate every day. A home-like office with home-like perks :)

About the Role: The candidate will be responsible for managing study abroad product development and supporting marketing and brand enhancement activities for test preparation programs, such as the GRE, GMAT, and SAT, as well as admissions consulting services. KRAs - Product Management: Own the lifecycle of study abroad programs (Product management, development & improvements) Monitor student outcomes, program engagement, and feedback to drive continuous improvement. Ensure that relevant programs are launched on time and accurately updated on websites, CRM, etc., across the organization Formulating a business strategy to achieve the desired market share Optimize student journey and sales funnel using data-driven insights and key education marketing metrics. Creating a process to capture student success (test score/university admission) Assist in providing updates and resolving program-related inquiries from Centers and Business Partners. Marketing & Brand Enhancement Support: Define the brand positioning strategy with the head of brand enhancement Develop and manage high-quality marketing collaterals (brochures, flyers, digital creatives, emails, landing pages, etc.). Plan and monitor marketing and lead generation campaigns (search, display, social media, email, automation etc.). Plan content for YouTube and other platforms to create brand recall and authority Plan social media presence, Website/WhatsApp/Telegram/Email content, ensuring it aligns with brand tone and engages target audiences for brand recall Cross-functional Support: Act as the central POC across tech, sales, and marketing teams etc from a product perspective Align internal stakeholders around product launches, campaigns, and initiatives. Qualifications Required: Bachelors degree in marketing or a related field. MBA preferred. 5 to 10 years of experience in product marketing, preferably in the study abroad education or test prep industry Strong storytelling and communication skills that connect with students and parents Ability to collaborate across teams and manage multiple projects on time Experience with marketing analytics tools and customer research insights methodologies. Proficient in data analysis/Business Intelligence. Comfortable with CRM Analytics/Excel for reporting and analysis.

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Company Description GMAT30 specializes in GMAT prep with both group and premium private tutoring. Our mentors, who have scored in the 99th percentile on the GMAT, bring over 20 years of combined experience in teaching the GMAT. We focus on small to medium-sized batches to ensure live doubt solving and optimal personal attention for each student's progress. Utilizing a state-of-the-art teaching framework, we generate customized study plans based on a Diagnostic Test, your target score, and the time you have available. Role Description This is a full-time role for a Sales and Marketing Specialist. The role includes daily tasks such as conducting sales calls, managing customer relationships, and providing top-notch customer service. Additionally, the Sales and Marketing Specialist will help develop and implement training programs. This is a remote role that requires excellent communication skills. Qualifications Strong Communication and Customer Service skills Proven experience in Sales and Sales Management Ability to develop and implement effective Training programs Excellent interpersonal skills and ability to work in a remote environment Experience in the education or test prep industry is a plus Bachelor's degree in Marketing, Business, or a related field

SVKM’s NMIMS Deemed to be University is pleased to invite applications for Faculty positions at Anil Surendra Modi School Of Commerce (ASMSOC) - Mumbai in Accounting & Finance Area. The incumbent shall be responsible for Teaching at Graduate level in Commerce & Management along with Co-ordination, Development of respective Programme of the university. Qualifying Criteria – PROFESSOR: a. The candidate should be a Ph.D. with First Class (or an equivalent grade on a point scale wherever grading system is followed) in a Master’s Degree in Business Management / Administration / in a relevant discipline. AND Minimum 10 SCI Publications in peer-reviewed or UGC-listed journals AND Minimum Research Score of 120 AND Successfully guided at least 2 doctoral candidates. b. Minimum of 10-15 years of experience in teaching/research/industry, of which at least 3 years shall be equivalent to Associate Professor. OR In the event, the candidate is from industry and the profession, the following shall constitute as essential: A Ph.D. Degree with First Class (or an equivalent grade in a point scale wherever grading system is followed) in Master’s Degree in Business Management / Administration / in a relevant discipline OR A Ph.D. Degree with First Class (or an equivalent grade in a point scale wherever grading system is followed) in two years full-time PGDM declared equivalent by AIU / recognized by the AICTE / UGC. AND c. The candidate should have professional work experience which is significant and can be recognized at the national / International level as equivalent to Ph.D. and 10- 15 years’ managerial experience in the industry should be at the Senior Managerial level in a large Organization/MNC/Conglomerate. d. Published work of high quality, actively engaged in research with evidence of published work in the peer-reviewed or UGC listed Journals. Published work may include books, Research Periodical, Ph.D. guidance, Consultancy projects, and patent filed. Qualifying Criteria – ASSOCIATE PROFESSOR: a. The candidate should be a Ph.D. with First Class (or an equivalent grade on a point scale wherever grading system is followed) in Master’s Degree in Business Management / Administration / in a relevant discipline. AND Minimum 7 SCI Publications in peer-reviewed or UGC-listed journals AND Minimum Research Score of 75 b. Minimum of 8 years of full-time experience in teaching/research/industry* out of which at least 3 years shall be Post Ph.D. experience. OR In the event, that the candidate is from industry and the profession, the following shall constitute as essential: A Ph.D. Degree with First Class (or an equivalent grade in a point scale wherever grading system is followed) in Master’s Degree in Business Management / Administration / in a relevant discipline OR A Ph.D. Degree with First Class (or an equivalent grade in a point scale wherever grading system is followed) in two-year full-time PGDM declared equivalent by AIU / recognized by the AICTE / UGC. AND c. The candidate should have professional work experience which is significant and can be recognized at the national / International level as equivalent to Ph.D. and eight years of managerial experience in the industry should be at the Senior Managerial level in a large Organization/MNC/Conglomerate. d. Published work of high quality, actively engaged in research with evidence of published work in the peer-reviewed or UGC listed Journals. Published work may include books, Research Periodical, Ph.D. guidance, Consultancy projects, and patent filed. Qualifying Criteria – ASSISTANT PROFESSOR: a. With a minimum of 55% in Master’s Degree in Business Management / Administration / in a relevant discipline AND b. Minimum 2 SCI Publications in peer-reviewed or UGC-listed journals c. Without prejudice to the above, the following conditions may be considered desirable : i) Ph.D. preferred with 2 years of experience. ii) The candidate has presented at least two papers based on his/her Ph.D. work in conferences/seminars sponsored/funded/supported by the UGC/ICSSR/CSIR or any similar agency. Published work may include books, Research Periodical, Ph.D. guidance, Consultancy projects, and a patent filed. Pay Scales: As per UGC guidelines; but will not be a constraint for the right candidate.

Job ID: 34094 Location: Chandigarh, IN Area of interest: Relationship Manager Job type: Regular Employee Work style: Office Working Opening date: 28 Jul 2025 Job Summary BRM is supposed to onboard customers on SA and build balances. NTB targets are divided between Priority Premium and GMM segment. Further the a/c’s will be with BRM for complete time. Book balances to be build up in all sourced accounts. Cross sell to be one for revenue generation. Key Responsibilities Strategy Drive sales Business Deliver ask as per score card Processes Operational and sales Governance No policy deviation Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Skills and Experience Only MS Office Skill Set Required communication Qualifications AMFI and IRDA certified preferred About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation/Master of Business Administration Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 800,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap Should have delivered large scale end-end Process Transformation projects for global clients Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel Experience in Process Transformation, Process Automation, Operational Excellence, Quality Overall experience (Business Process Management /Outsourcing Experience preferable) Roles and Responsibilities: The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices and Agile Automation Drive Business Excellence (BE) value proposition and secure BE involvement in most complex onshore delivery deals Clear thought process to lead, guide and develop team to provide services to cluster of clients Strategic thinker leading the team Lead Business Excellence span across Operating Group / Delivery Region Own and deliver the Geo Automation in concert with respective delivery teams Maintain team flexibility and skills to be able to support recovery work as needed Maintain team recoverability Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence Implement systems and processes that deliver improvement toward 100% conformance to customer requirements Engaging with Client process team and work on project that improve client processes and drive client value Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes Build relationships with other regions and global team resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for resolving customer complaints/escalations through Internal Escalation Desk. Role Accountability Resolve complaints / escalations received through different channels - Nodal ,Principal Nodal & Customer service head ID through calls and emails Achieve daily productivity metrics & Quality targets, daily hygiene metrics achievement such as Nil Unscheduled leave, TTS completion Ensure adherence to SOPs while resolving customer escalations and coordinate with cross functions for necessary resolution Use judgement to raise exception servicing request on a case by case basis for better customer experience Ensure final resolution of customer escalations by coordinating with various departments as necessary and informing the customer of the final verdict in timely manner Drive customer retention by providing best in class customer experience Proactively highlight issues and process improvement to reduce escalations Ensure process documentation and compliance adherence Measures of Success Cases processed per day Service Quality Score First Contact/BO Resolution rate Zero Avoidable Escalation Performance Retention Score FKAT training quiz score Execution/Resolution TAT Voice of Customer Customer Retention Rate Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge and experience of complaints handling Expertise in MS Office suite Competencies critical to the role Verbal and written communication Problem Solving Stakeholder Management Customer Orientation Qualification Graduate in any discipline Preferred Industry Customer Services - Credit Card Industry

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing the day–to-day planning, operation and problem-solving of team of tenured Omni-channel SMEs in order to meet with the required service level standards across email/voice/chat channels for premium customers as well as manage email channels across customer segments. Role Accountability Ensure effective controls on EWS penetration and resolution of escalations on a timely basis through coordination with various internal stakeholders (Marketing, Legal, Communications, HR, etc.) Validate Level of Approval (LOA) for level 2 & 3 in Contact Centre to resolve customer queries within TAT and control financial loss and drive First Contact Resolution and On Call Resolution targets Track and maintain inventory closure status by level and coordinate with stakeholders to resolve stuck cases Conduct spot audits related to CRM Tool modification cases, retention cases, rude call/wrong information cases, high value dispute cases etc. Drive customer retention by coordinating with stakeholders/designated authorities to seek exceptions/deviations wherever required Maintain repository of CSA errors, avoidable escalation/ exceptional approvals to build control mechanism and engage with functions on reduction of wrong referral / incorrect tagging cases Drive adoption of knowledge bot (DRISHTI) usage by customer service agents Drive culture of challenge existing process contributing to unwarranted contacts & escalations and liaison with Support functions (Sales, Credit Marketing , Product, Collections etc.) to identify and fix process gaps Ensure process documentation and compliance adherence Measures of Success Achievement of defined SLAs (TAT, Average Handling Time, Call response rate, Call quality) Adherence to floor hygiene metrics by self and team CSAT Score Timely publication of daily, weekly and monthly reports Process Improvement through RPA Agent Productivity Adherence to Quality Assurance score threshold Process Adherence as per MOU Technical Skills / Experience / Certifications Understanding of card lifecycle management processes Understanding of upstream/downstream process understanding impacting customers Competencies critical to the role Stakeholder Management Problem-solving ability Analytical Ability Qualification Graduate in any discipline Preferred Industry FSI