3033 Score Jobs - Page 28

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Procurement(MDM) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Pharmacovigilance & Drug Safety(Pharma) . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Join Our Award-Winning Team at Dr. B. Lal Clinical Laboratory Pvt. Ltd ! We are thrilled to share that we have been honored with the “Rajasthan’s Most Trusted Lab Award”. This recognition is a testament to our unwavering dedication to quality and excellence. Watch the proud moment here: Award Ceremony As we continue to grow and set new benchmarks in the healthcare industry, we are actively seeking a Zonal Sales Manager to join our dynamic team. Mission: The Zonal Sales Manager is responsible for driving sales growth, profitability, and operational excellence within a designated region. This role involves building and maintaining strong relationships with key customers, partners, and stakeholders, while developing and executing regional business strategies. The Zonal Sales Manager leads and mentors a high-performing sales and operations team to meet organizational goals. Deliverables: Targeted revenue and profitability for the zone. Relationships with key customers, partners, and stakeholders. High-performing sales and operations team Operational effectiveness and efficiency across the zone. Responsibilities: Regional Business Strategy Development: Conduct market research in the zone to identify industry trends, competition, potential customers, and growth opportunities. Conduct quarterly business review & analysis for all sales channels, products, operational & quality parameters, and per person productivity. Prepare quarterly plans for brand development, sales, channel expansion, operational performance, and profitability. Set goals for each branch within the zone to drive overall performance. Regional Business Strategy Execution: Execute the quarterly zone plan to achieve the targeted revenue and profitability. Reach out to new prospects along with Business Development Managers from different channels (Clinicians, Corporate hospitals, SIS, Franchisee partners, Corporate Industry, etc.). Plan and execute customer acquisition drives through targeted outreach (field prospecting) and marketing initiatives (BTL, local trade events, etc.). Collaborate with the central business team to design and implement such activities. Achieve the customer acquisition targets for business models (FOFO, SIS, HLM) and build a pipeline of qualified leads. Generate at least 100 qualified leads per week and convert 25% of such qualified prospects. Develop and update regional MSL (Master Service List) of 100+ potential customers every quarter for conversion, engagement, and building brand visibility. Conduct at least 6 meetings daily with identified potential customers and business-driving key customers (KOLs, A and B category customers) to explore business opportunities and build relationships. Assist the Central Business team in the ground-level execution of the onboarding plan for the partners and other key customers. Customer Retention and Relationship Management: Implement monthly engagement plans for key customers (Clinicians and Corporate KOLs, etc.) to maintain and enhance business relationships. Engage 30% of MSL through different engagement activities such as RTMs, CMEs, Doc Talk, etc. Develop and execute customer retention strategies focused on delivering exceptional service under the Good to Great program. Achieve the customer feedback score of 4.8. Manage Franchise partners in terms of business development, operational service management, and quality control. Conduct weekly connects with all Franchisee partners to address their business needs. People Management: Set individual performance targets with each team member aligned with the zone’s objectives. Conduct daily huddles with the team to discuss ongoing activities and address any issues. Hold weekly meetings with the team to discuss sales & operational performance indicators and lead measures. Conduct monthly 1:1 meetings with direct reportees to review progress on KPIs and plan the way ahead. Document and share feedback with each team member. Assess individual ASK (Attitude, Skills, Knowledge) on a quarterly basis and manage the learning of the team in collaboration with the HR team to enhance skills and drive career paths. Monthly recognize and reward high performance and initiate improvement plans where necessary. Achieve the People Score of 90. Success Metrics: 100% of the quarterly revenue and profitability targets 25% conversion of qualified leads (Channel expansion) 4.8 Customer Feedback Score 90 People Score Requirements: Bachelor's Degree in Business Administration, Marketing, or a related field (MBA preferred). Strong knowledge of the healthcare industry, including trends, competition, and key players. 7-10 years of experience in sales, business development, or operations, with at least 3-5 years in a leadership role managing a region or zone. Proven track record of achieving revenue and profitability targets. Experience in managing multi-channel sales operations (B2C, B2B, B2D). Demonstrated success in customer acquisition, retention, and relationship management, particularly within the healthcare industry. Strong financial acumen with experience in managing budgets, financial reports, and profitability metrics. Pay Scale: We offer a competitive salary package commensurate with experience, along with comprehensive benefits and opportunities for professional growth and development. Job Location: Ahmedabad Show more Show less

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About The Role The Operations Manager shall be responsible for the entire Operations of the Branch and will manage all the operations colleagues directly (Technicians, Service Planners, OE, AOM). The JD lists down duties and responsibilities of Operations Manager to be positioned in Large Branches. The incumbent will report to the Branch Manager and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities Core Operations Ensure only qualified (trained & certified) and competent manpower (Technicians, OE, planner) are assigned jobs & deployed at site. Coach & train OEs & AOM in order to improve their Technical & operational capability. Ensure service SOP compliance and quality of service delivery by effective supervision of Team - on the job as per company SOPs Ensure compliance with the contractual obligations of NKA clients are Conduct Pest Audit of NKA and close customer audit non-conformities Ensure the Operations Team completes Pest audit as per iCABs/contract agreement using rAuditor, and closes customer audit non-conformities (external / internal) Conduct daily & weekly review meeting of OEs/AOM and monthly operations meeting with Technicians Approval of conveyance amount for all the AOMs Ensure customer complaints are attended within 24 hours & resolved with reduction in escalation. In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch. Advance Operations Succession planning: Ensure availability of qualified Technician, OEs, SP, AOM as per branch business plan to meet new sales as per sales forecast. Ensure SHE golden rule, PN, SRA and ATEX compliance in the Branch. Monitor and maintain material consumption, Overtime Hrs. as per Branch's AOP target OM to monitor and ensure daily chemical consumptions are updated in NAV by respective team members and before month closing confirm Physical stock and NAV stock are matching. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Track, Monitor and ensure input costs at all major sites as per gross margin agreed & implement action plans to bring it within limits in Branch Actively drive Service & Product Leads and ensure Branch's AOP targets are met Surprise visits to KA and NKA to ensure compliance with the contractual agreement and support Technicians and OEs Analyse service complaints, prepare action plan, guide OEs/AOMs to ensure AOP targets are met Inventory: analyse material consumption and optimise consumption- prepare action plan, guide OEs/AOMs to ensure AOP targets are met Ensure strict implementation of Service SOPs, SHE golden rules, SRA, PN and use of Approved Preparations List products. Identify & resolve Service delivery issues in coordination with the Branch Manager Provide technical and operational support to OEs and AOM Ensure termination notifications are attended effectively and promptly. Analyse and take appropriate actions in case of any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service (if it is not needed), covered area mismatch, etc Monitor and drive SOS, service productivity and efficiency Monitor and ensure 100% PMI audits are completed as contract agreement. Monitor Branch's SCP usages and Active devices. Ensure that the usage is always about 95% & active device count is always 100%. Analyses visit extraction notes for all high infestation related service visits on daily basis & take action Ensure that the services of NKA are delivered through the certified technicians & with SCP only. This is MANDATORY Ensure Branch CVC scores as per target and increase in promoters numbers based on resolution of grievances of detractors/passive Visit customers (along with OEs, AOM) and help resolve issues highlighted by customers/OE/AOM. Ensure the team adheres to the safety guidelines and conducts SRAs as per the set process Coach and motivate Technician by route riding through OE/OM for quality service Lead generation. Also guide how to conduct techno commercial audit by analysing the suitable need at the customer's site. Key Result Areas ToS improvement- 60-75% (as per branch AoP target) Manpower Management: 100% availability of qualified Technician, planner, OEs and AOM as per business plan Delivered MTD SOS >95% and Technicians productivity - R/FTE, Visit/FTE as per branch AOP targets Complaint management: Ensure reduction in Call Outs and increase CVC score as per AOP targets Manage material consumption with improved Branch monitoring and Optimise the material consumption by implementing innovation as per branch AOP targets. 100% TPA and Development plan based Technicians grading Ensure 100% usage of SCP devices & all devices are active throughout the year in respective branch Deliver budgeted Service Leads and encourage & motivate technicians to submit the Service Leads as per AOP target Retain & grow existing customers to improve Customer Retention as per AOP target 100% PMI target as per iCABs are achieved of the branch as per contract agreements myR Usage for customer reviews, trend analysis & going paperless Self learning and development- Above 90% score in online assessment. Deliver agreed SHE Plan- LTAR Target | WDLR Target Requirements Educational Qualification / Other Requirement: Minimum B. Sc. (Chemistry / Zoology / Agriculture) 3-4 yrs of experience in operations of pest management or service industry is desirable Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Competencies (Skills Essential To The Role) Acting Commercially - Commercially viable decision making, retaining customers, Cost efficiency Delivering Results - Achieving Revenue Targets, Adherence to timelines Managing Self - Organized, Composed and emphasizes on continuous self development Working with Others - Open, approachable and supportive to team members and colleagues Displaying Leadership - Develop team, training, coaching and mentoring Functional - Technically sound, Good understanding of Business Processes & Systems (SHE, Food Safety, iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc) Role Type / Key Working Relationships People Manager External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners Benefits What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in: Safety Integrity and Innovation Attractive Incentives Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Show more Show less

Location: Kharadi, Pune (Work from Office) Position Type: Full-Time Mode: Walk-in Interview Required Important Note to Candidates: Answering the initial interview call is mandatory – please do not apply if you cannot commit. Shortlisted candidates must attend a WALK-IN interview in Kharadi, Pune. Apply only if you’re located nearby and can attend in person. Fluent English, Hindi, and strong communication skills are essential. Eligibility Criteria: Education: Graduate (any discipline) Experience: Freshers and experienced candidates welcome Languages: Fluent in English & Hindi (No MTI/RTI) Skills: Confident communication, customer handling, and problem-solving Roles & Responsibilities: Handle customer queries across multiple channels (chat/voice) Provide clear and accurate product or service-related information Ensure high customer satisfaction through professional interaction Document customer interactions and escalate issues when required Selection Process: HR Interview Round Versant Test (Score 6 required) Apply now if you meet the requirements and can attend the walk-in interview in Pune (Kharadi). Job Type: Full-time Pay: ₹23,000.00 - ₹29,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Kharadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: Hindi (Preferred) English (Required) Location: Kharadi, Pune, Maharashtra (Required) Work Location: In person Speak with the employer +91 9176682000

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Pharmacovigilance &DrugSafety(Med Device . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Industry 4.0-COTS MES . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Location: Kharadi, Pune (Work from Office) Position Type: Full-Time Mode: Walk-in Interview Required Important Note to Candidates: Answering the initial interview call is mandatory – please do not apply if you cannot commit. Shortlisted candidates must attend a WALK-IN interview in Kharadi, Pune. Apply only if you’re located nearby and can attend in person. Fluent English, Hindi, and strong communication skills are essential. Eligibility Criteria: Education: Graduate (any discipline) Experience: Freshers and experienced candidates welcome Languages: Fluent in English & Hindi (No MTI/RTI) Skills: Confident communication, customer handling, and problem-solving Roles & Responsibilities: Handle customer queries across multiple channels (chat/voice) Provide clear and accurate product or service-related information Ensure high customer satisfaction through professional interaction Document customer interactions and escalate issues when required Selection Process: HR Interview Round Versant Test (Score 6 required) Apply now if you meet the requirements and can attend the walk-in interview in Pune (Kharadi). Job Type: Full-time Pay: ₹23,000.00 - ₹29,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Language: Hindi (Preferred) English (Required) Location: Pune, Maharashtra (Required) Work Location: In person Speak with the employer +91 6370721310

Position Title: Service Head – After-Market Department: After-Sales Service Location: Nepal Reporting To: General Manager / CEO / Director – Aftermarket Industry: Automobile (Passenger/Commercial Vehicles) Position Summary: The Service Head – After-Market is responsible for leading and managing the entire after-sales service operations, including service centers, customer service, technical support, warranty management, parts, and service marketing. The role aims to ensure high levels of customer satisfaction, process efficiency, revenue growth from service operations, and strong team leadership. Key Responsibilities: 1. Service Operations Management Oversee day-to-day operations of service workshops and field service teams. Develop and implement standard operating procedures (SOPs) for service quality and efficiency. Ensure service readiness across all locations, including infrastructure, tools, and manpower. 2. Customer Satisfaction & Quality Drive high customer satisfaction (CSI) and Net Promoter Score (NPS). Resolve escalated customer complaints promptly and ensure root cause analysis and corrective action. Conduct regular audits and feedback surveys to enhance service experience. 3. Revenue & Business Development Achieve service revenue, profitability, and cost control targets. Promote value-added services such as AMC, Extended Warranty, and Service Packages. Implement strategies to increase workshop footfall and customer retention. 4. Parts & Inventory Management Coordinate with the parts department to ensure availability and timely supply of spare parts. Monitor inventory levels, aging stock, and minimize wastage. 5. Team Management & Training Lead, mentor, and train the service team including service advisors, technicians, and managers. Conduct performance reviews and implement KPIs for all service staff. Drive a customer-centric and performance-driven culture. 6. Warranty & Technical Support Ensure proper implementation of warranty policies and claims processing. Liaise with OEMs for technical updates, product improvements, and training needs. 7. MIS & Reporting Analyze service performance data and generate regular MIS reports for management. Provide actionable insights and suggest improvements based on data analytics. Key Requirements: Education: Bachelor's Degree in Mechanical/Automobile Engineering. MBA preferred. Experience: Minimum 8–12 years in after-sales service in the automobile industry with at least 3–5 years in a leadership role. Skills: Strong leadership and team management skills Technical knowledge of vehicles and service processes Customer relationship management Analytical thinking and problem-solving Familiarity with DMS/ERP tools and service software Show more Show less

Location: Kharadi, Pune (Work from Office) Position Type: Full-Time Mode: Walk-in Interview Required Important Note to Candidates: Answering the initial interview call is mandatory – please do not apply if you cannot commit. Shortlisted candidates must attend a WALK-IN interview in Kharadi, Pune. Apply only if you’re located nearby and can attend in person. Fluent English, Hindi, and strong communication skills are essential. Eligibility Criteria: Education: Graduate (any discipline) Experience: Freshers and experienced candidates welcome Languages: Fluent in English & Hindi (No MTI/RTI) Skills: Confident communication, customer handling, and problem-solving Roles & Responsibilities: Handle customer queries across multiple channels (chat/voice) Provide clear and accurate product or service-related information Ensure high customer satisfaction through professional interaction Document customer interactions and escalate issues when required Selection Process: HR Interview Round Versant Test (Score 6 required) Apply now if you meet the requirements and can attend the walk-in interview in Pune (Kharadi). Job Type: Full-time Pay: ₹23,000.00 - ₹29,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: Hindi (Preferred) English (Required) Location: Pune, Maharashtra (Required) Work Location: In person Speak with the employer +91 6370721310

📢 *Job Opening:* Leasing Manager– Real Estate 📍 *Location:* Mira Road (Site) | 🏢 Head Office: Kandivali 💰 *Salary:* ₹35,000 – ₹50,000 📅 *Experience:* Minimum 3 Year Required 💼 *Industry:* Real Estate / Property Leasing *Job Description:* Conduct property tours with potential tenants Manage lease agreements for move-ins and move-outs Verify tenant documents – income, credit score, references Perform regular lease compliance audits Request guarantor information when applicable Report tenant or lease-related issues to management Show more Show less

About HMIE (Hyundai Motors India Engineering) HMIE was established in Nov 2006 at Hyderabad, Telangana State, India by Hyundai Motor Group. HMIE is a center with one of the advanced support services for research and development of Hyundai- KIA Motor Company (Namyang, South Korea), Hyundai Motor India Limited (Chennai, India) and Kia Motors India Private Limited ( Penukonda, India). HMIE focuses on engineering services and quality enhancement. About Hyundai India Design centre - Gurugram Hyundai India Design Centre is an integral part of Hyundai global design network, and we collaboratively work with other global design studios on various exciting assignments. We work on several global as well as domestic, future mobility projects which allow us to create bold and innovative ideas for the Hyundai global portfolio. As a team of Automotive Designers, Color Material Finish Designers and Design Strategist we are always looking for new ideas to develop extraordinary products. The diversity of creative minds and their imagination inspires the innovation, which runs through everything we do from industry leading products to an amazing work environment. Hyundai India is focused to create innovative future mobility solutions and currently we are looking for talented designers to ride with us on this exciting journey. GET READY! CMF Designer: - Role: - Become a part of a young creative team that is responsible for designing Hyundai’s successful portfolio for India and future mobility solutions, working on multiple projects including both advanced and production cars, contributing to the development and ongoing establishment of our Design Studio in India. Responsibilities: - Bring fresh approach and new perspective of CMF from varied industries. Able to research exterior/ interior color and material trends to develop relevant design proposals on production as well as concept projects. Should be able to handle and solve general technical issues in soft trims, hard trims and interior + exterior part development process. Strong collaboration with overseas designers, Marketing teams etc. Responsible for design communication with all the suppliers, production plant, vendor development, part development teams and also with co-designers from other satellite studios in South Korea, EU, USA, Japan & China. Participate in CMF process streamlining, consumer & Trend research, Market research guidelines with other departments such as Marketing, Product Planning etc. Manage Multiple tasks both admin and design related while navigating tight schedules and deadlines. Willingness to travel up to 15~ 20% (Of total work responsibility) for research & presentation purpose in domestic/ Overseas Locations. Qualifications: - Bachelor’s degree or higher studies in Textile, Accessories or Transportation. 1~5 years of relevant work experience in CMF Roles in domains such as Automobile, Consumer Goods, Textile Design and Life accessories. Familiar with CMF Material Development. Outstanding sense of CMF and advance material research capability. Well-verse with CMF Design and Visualization tools/ Software’s. Good team spirit, positive attitude and trans-disciplinary coordination skills. Fluent design communication and presentation skills. Frans Munsell-100Hue color Test Score. Korean Language is an added advantage. Candidates applying for positions must be legally authorized to work in the India and Overseas Business trip. Verification of employment eligibility will be required at the time of Hiring. How to Apply: - Please submit your application including your portfolio link or file (less than 30MB) by email to illepark86@hmie.co.in don't forget to indicate the position you apply in a subject line: HIDC_Application for (Mention position you are applying for) . This is your chance!! Apply now. We look forward to receiving your application. Show more Show less

Job Title: PTE Trainer Location: Jammu and Kashmir Experience: 1–3 Years (Freshers with strong English skills can apply) Employment Type: Full-Time Job Overview: We’re hiring a PTE Trainer to deliver high-quality training in all PTE modules – Speaking, Writing, Reading, and Listening. The ideal candidate should have strong communication skills, command over English, and knowledge of the PTE exam pattern. Key Responsibilities: Conduct in-person PTE classes Prepare study materials and mock tests Track student performance and give feedback Guide students to improve scores and strategies Requirements: Excellent spoken & written English Prior PTE/IELTS training experience preferred Confident, presentable, and passionate about teaching PTE Exam Qualified Mandatory. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Paid time off Schedule: Day shift Application Question(s): Have you appeared for PTE Exam? What was your Overall Score? (Must required 80 overall) Are you comfortable for 1 year Service Bond Agreement? Experience: PTE: 1 year (Required) Work Location: In person Expected Start Date: 21/06/2025

Job Role: We are seeking a highly motivated and results-driven Google Ads Specialist to join our dynamic team. In this role, you will be responsible for managing and optimizing Pay-Per-Click (PPC) campaigns across various Google Ads platforms to drive client success. Your key responsibilities will include: Key Responsibilities: Campaign Strategy & Setup: Develop, set up, and manage comprehensive Google Ads campaigns (Search, Display, Video, Shopping, App Campaigns) in line with client objectives. Keyword Research & Optimization: Conduct in-depth keyword research, including competitive analysis, to identify high-performing keywords. Implement effective negative keyword strategies. Bid Management & Budget Allocation: Strategically manage bids and allocate budgets across campaigns to maximize ROI and achieve performance targets. Ad Copy & Creative Development: Write compelling and high-converting ad copy. Collaborate with design teams for effective visual assets and conduct A/B testing to optimize ad performance. Performance Monitoring & Analysis: Continuously monitor campaign performance using key metrics (CTR, CPC, CPA, ROAS, conversion rates). Analyze data to identify trends, opportunities, and areas for improvement. Reporting & Communication: Prepare detailed performance reports and communicate insights, progress, and recommendations to clients regularly. Landing Page Optimization: Provide recommendations for landing page optimization to improve Quality Score and conversion rates. Audience Targeting: Implement advanced audience targeting and segmentation strategies to reach the most relevant users. Stay Updated: Keep abreast of the latest Google Ads features, industry trends, and best practices to ensure campaigns are always optimized and competitive. Qualifications: 2+ years of hands-on experience in managing and optimizing Google Ads (PPC) campaigns, with a strong preference for candidates with prior agency experience . Google Ads certifications (Search, Display, Shopping, Video) are highly preferred, along with proficiency in Google Ads Editor and Google Analytics. Strong analytical and problem-solving skills, capable of translating complex data into actionable insights and effective strategies. A Bachelor's degree in Marketing, Advertising, Business, or a related field is preferred. Why Join Us? Work with a dynamic and experienced team of professionals. Opportunity to work on projects for Indian and international clients. Hands-on experience with cutting-edge tools and strategies. A collaborative and growth-oriented work environment. Location: 26, 27 Ganesh Vihar Colony, Model Town, Jagatpura, Jaipur, Rajasthan 302017 Working Hours: 9:30 AM – 6:30 PM Work Days: 6 days a week (2nd saturday off) Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Day shift Application Question(s): How soon you can join us ? What is your current CTC ? Experience: Google Ads: 1 year (Preferred) Location: Jagatpura, Jaipur, Rajasthan (Preferred) Work Location: In person

Chakan, Pune, Maharashtra, India Department Maintenance Job posted on Jun 13, 2025 Employment type Staff Group Company: Sharda Motor Industries Ltd. Designation: Senior Engineer Office Location: Chakan Pune (Plant) Years of experience: 3 to 6 Salary Range: INR 350000 to 450000 (Annual) Position description: Description: 1. To ensure Preventive maintenance is accomplished and documented in a appropriate manner 2. To maintain machine history cards for all machines & equipments 3. To ensure that all safety equipments are installed and available in operating order 4. Maintain & monitor inventories of spares 5. To plan for corrective/preventive actions for repeated failures 6. To educate the operators not changing or interfering with the safety devices 7. To plan for critical spare parts required at critical times 8. To maintain the documents related to IATF 16949 9. To co-operate & co-ordinate with internal customers of Maint Dept. 10. Any other task entrusted by the HOD Primary Responsibilities: To maintain ROBOs of plant in good running conditions including Teaching & Maintenance of Yashkawa Robo / NASH Robos Additional Responsibilities: Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree, Diploma Field specialization: Mechanical Engineering Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: Role: Years of experience: Key Performance Indicators: 1.Machines Availability 2. Reduce power condition 3. Reduce spare cost 4. Robo Teaching Required Competencies: Required Knowledge: 1. Basic Machine maintenance knowledge 2. Knowledge of life cycle of spares 3. Knowledge of Robo teaching 3. PM procedure, Breakdown procedure 4. ISO TS /TPM/EMS-OHSAS, MSES Required Skills: 1. PLC/Hydraulic/Pneumatic 2. Mechanical part composition knowledge 3. TPM 4. Robo Teaching Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation:

Job ID: 32070 Location: New Delhi, IN Area of interest: Retail Banking Job type: Regular Employee Work style: Office Working Opening date: 13 Jun 2025 Job Summary Business Performance Description Achieve the Month-on-Month targets as per the Performance scorecard. To ensure timely MIS with accuracy of data To ensure hiring of BDE is completed in line with the budgeted headcount Drive the team to Cross-sell multiple products to clients Measures and Targets As per Performance scorecard. Hiring as per the budgeted headcount Cross-sell as per the allotted targets Customer Experience/Conduct/Sales Governance Description To deliver on FCRMP, ABC, AML & CDD standards Drive team to reduce TAT by reducing errors & bringing in process efficiencies Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling Contribute significantly to the Bank's CSR initiatives Key Responsibilities Embedding principles of Sales Governance in the Sales Value chain. This would involve: Understand and adhere to sales policies & Procedures. Implement the HR standards in all channels being used. Ensure the premises H & S standards are as per standardized norms. Arms Length directives and processes are followed Ensure branding is as per approved norms and requirements Compliance with regulatory requirements. Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles. Ensure performance management process is followed. Ensure complete adherence to Principles & Policy of Treating Customers Fairly. Ensure adherence to all the customer outcomes required by Financial Services Authority. Ensure 100% completion of all Mandatory e-learnings within timelines for self and team Measures and Targets Minimal/No complaints from customers. To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling/CMS. Ensure complaints /sales errors/cancellations within the benchmark as required Adherence to laid down policies or guidelines in place. Human Capital / People Management Description Second Line – Develop a strong 2nd line. Drive optimum span of control. Attrition – Control DSR voluntary attrition levels as per score card. Performance Management -100% NBO Participation for FLIP Measures and Targets Ensure attrition levels are within the required limits, as per the scorecard. To Ensure 100% NBO Participation for FLIP Positive feedback from team on internal surveys and open house sessions conducted, if any. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Our Ideal Candidate Good Interpersonal Skills Customer and Service Orientation Banking knowledge Management Information Skills Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Able to pick up new concepts quickly Able and excited about going out to meet new customers Coordinate customer events for the cluster along with the product team Aggressive Sales call plans to acquire large prospective customers through referrals. Competencies Action Oriented Collaborates Customer Focus Gives Clarity & Guidance Manages Ambiguity Develops Talent Drives Vision & Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers www.sc.com/careers

Associate - ORACLE CLOUD FUSION At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Associate - ORACLE CLOUD FUSION FINANCIAL ANALYST to join our FINANCE team. This role is located in Pune, Maharashtra – Hybrid In this role, you’ll make an impact in the following ways: Support the Oracle Cloud Finance Application. Resolve end user finance issues, support month end close, conduct BAU tasks Perform configuration steps, create Reports using Oracle reporting tools, document requirements, create functional specifications, testing and validation for finance enhancements Collaborate with Technology team to maintain/manage the application Collaborate with Program Management team to create plans for delivery and meet deliverables as per plan To be successful in this role, we’re seeking the following: Professional degree in Finance and Accounting (Chartered Accountant, Cost Accountant or equivalent), bachelor’s in engineering (Computer science or equivalent) At least 5 years of experience in Oracle Cloud Fusion product, preferably in General Ledger, Accounts Payable Fixed Assets and Project Costing module Good knowledge and experience of using Oracle Reporting tools like OTBI, BIP and FR Reports. Worked in at least 1 Oracle Finance Implementation Project in any of the above modules specified Working knowledge of SQL and technical skills is a plus At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

To ensure compliance of risk management policies within the organization and perform risk management activities for effective implementation of operational risk framework Key Responsibilities Responsibilities : To execute and report exception(incidents) and conduct root cause analysis To Identify incident/exception areas which exist, but not reported To execute and do analytical quality review at portfolio level, channel level, new product, and distributor level analysis To envisage risk and communication to relevant stakeholders To conduct risk assessment and mitigation by assessing and review of risk registers, risk triggers and portfolio analysis To execute thematic reviews To prepare varied risk reports Specific Authorities (Financial & Non-Financial) Not Applicable Key Performance Indicators Reporting of exception event and completing RCA for exception reported - 100% Risk trigger & Branch Risk Score monitoring - Quarterly/Monthly - 100% Job Requirements Qualifications Preferred MBA / Engineering Background / CA Certifications: FRM / PRM / IIRM / IRM Experience 2-4 years of relevant experience Base skill Understanding of systems, Process, and product Functional Competencies Risk Prevention & Detection: Risk analysis and control assessment Regulatory knowledge Risk Management: Certified Risk Professional (IRM, Risk Auditor, GARP- FRM, ISACA etc.) HR/ JD/ Ver1.0/1 st Feb 2020 Internal Analytical skills Behavioral Competencies Execution Excellence Collaboration Growth through differentiation Technical Competencies Data Visualisation Tools such as Power BI Key Interactions Internal Nature or purpose of interaction Business units Discussion with various stakeholders for risk management procedures Operations Ensure execution of risk management activities in liaison with stakeholders External Nature or purpose of interaction External agencies/vendors Ensure compliance for the services taken Documented By Lead - Operation Risk (ref:iimjobs.com) Show more Show less

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About The Job We’re changing the way people think about customer service, and we need your help! We’re looking for a Quality Assurance Team Lead to be responsible for recording, reviewing and evaluating production objectives and performance standards. Working with the Quality Team, this role involves ensuring we are in accordance with both our internal and client-partner metric goals, as well as identifying areas of opportunity, developing solution plans and coaching team members. As Quality Assurance Team Lead, You Will… Manage administrative and reporting tasks associated with quality metrics Assist in providing actionable insights to our Operations Team and client-partners Partner with other support departments to achieve metric goals Assist in reviewing and maintaining calibration scores among the QA Team Maintain and develop pertinent operational statistics, financial management information and results reporting Support and contribute to Business Development initiatives Research escalated issues to deliver coaching opportunities Report scripting problems or questions from callers to appropriate departments Distribute client-partner and company related correspondence Perform other duties as assigned As Quality Assurance Team Lead, You Have… A post-secondary degree or certificate, preferably in Business Management (a combination of education and work experience will also be considered) At least 1-2 years of Quality Assurance experience At least one year of experience in a leadership, supervisory or coaching role Intermediate knowledge of MS Excel, MS Word and MS Office (required) The ability to type 30 WPM with accuracy Strong verbal and written communication skills, including good spelling and grammar skills The ability to work under time constraints and meet deadlines The ability to work in a fast-paced, hectic and always changing environment Excellent leadership, analytical and problem solving skills The ability to solve problems and offer suggestions in a positive, developmental manner The ability to make fair and consistent judgments and decisions The ability to listen attentively use call information to analyze and score calls to ensure compliance with performance metrics The ability to handle multiple tasks, details, and interruptions, including organizational and time management skills Effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds Show more Show less

This job is provided by apna.co 1. You are going to take care both sales plus Operations work of the centres Interact with walk-ins and prospective clients (Improve conversions by 5-6% MOM). Timely Opening and Closing of the centres Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for both stocking and re-ordering (first-aid, stationary, water, accessories etc.) (Reduce the opex cost by 8-10% MOM) Ensuring punctuality of Coaches and slots on time. Handle issues with respect to attendance, equipment, and space availability. Customer interactions and troubleshooting (Rating of 4.67+) Take feedback from members and partners about classes and document the same. Handle issues that may lead to consumer experience during or pre/post class Centre facility audits and inputs (Cleanliness- Safety Audit checklist) Quality score to be 95+ Ensure that we do daily audits of the centre and facility including all supplies and essentials. Requirements - Fluent communication in English, Hindi and Kannada Basic knowledge of Ms excel and Ms Office Show more Show less

Department: Maruti Driving School Location: RNS Motors Pvt Ltd Reporting to: General Manager – Sales & Marketing Job Purpose: To manage the operations of the Maruti Driving School (MDS) efficiently, ensure high-quality driver training, maximize enrollments, and maintain compliance with Maruti Suzuki India Ltd (MSIL) guidelines. Key Responsibilities: 1. Operational Management Ensure smooth day-to-day functioning of the driving school. Oversee scheduling and coordination of theory and practical sessions. Monitor vehicle usage and maintenance of MDS training vehicles. Maintain all statutory records, student documents, and driving logs. 2. Business Development Drive monthly and yearly enrollment targets. Promote MDS through local marketing activities, tie-ups with institutions and corporates. Monitor and analyze student feedback and take corrective actions to improve satisfaction. Suggest and implement ideas to enhance the visibility and profitability of MDS. 3. Team Management Supervise and manage driving instructors and support staff. Conduct regular training and assessments for instructors to ensure adherence to MSIL standards. Ensure discipline, motivation, and efficiency among the team. 4. Compliance & Reporting Ensure adherence to MSIL's operating procedures and quality guidelines. Submit periodic reports to MSIL and internal management. Ensure compliance with RTO norms and local transport authority guidelines. 5. Customer Experience Ensure excellent customer service and resolve queries/complaints promptly. Guide customers through the admission process, RTO formalities, and license issuance. Maintain a high standard of safety and satisfaction across all training programs. Key Skills & Competencies: Strong leadership and team management skills Customer-centric approach Operational and administrative proficiency Knowledge of RTO rules and driving license procedures Good communication and interpersonal skills Ability to handle targets and performance metrics Qualifications & Experience: Graduate (Any discipline); preference for MBA/PGDM in Marketing or Operations Minimum 3–5 years of experience in operations or sales; experience in a driving school or automotive industry preferred Familiarity with Maruti Suzuki systems will be an added advantage KPIs: Number of enrollments/month Customer satisfaction score License conversion rate Instructor performance and compliance audits Revenue and profitability of MDS unit

ob Purpose:To be the first point of contact for customers visiting or calling the service center. Handle inbound/outbound calls, appointment scheduling, customer feedback, and maintain high levels of customer satisfaction and dealership reputation. Key Responsibilities:Receptionist Role:Greet and attend walk-in customers in a professional and friendly manner. Guide customers to the appropriate service advisor or department. Maintain front desk cleanliness and discipline. Manage customer lounge and ensure waiting customers are attended to. Customer Care Executive Role:Handle customer service appointment bookings (call/in-person). Coordinate with service advisors for follow-ups and rescheduling. Assist with AMC/Extended Warranty/Insurance reminders and renewals. Keep customers informed about service progress, delivery timing, and delay reasons. Telecaller Role:Make outbound calls for: Booking periodic service appointments. Collecting post-service feedback (within 24–48 hours). Campaigns for service camps, seasonal offers, etc. Reminder calls for upcoming service/PUC/insurance renewals. Record and escalate customer concerns/complaints to the CRM or Service Manager. Maintain call logs and report daily performance. Key Skills & Competencies:Excellent verbal communication (Hindi, English, and local language). Polite, patient, and customer-centric attitude. Basic computer skills (MS Office, CRM software, DMS familiarity is a plus). Good phone etiquette and multitasking skills. Ability to remain calm in stressful situations. Performance Metrics:Number of appointments booked per day. Customer Satisfaction Score (CSAT/CSI). Call handling time and resolution. Customer retention and feedback quality.

We are looking for immediate joining candidates with good communication skills for the role. The Job role includes: Contacting potential clients Provide details about the services Analyzing issues of the clients and suggesting suitable services Providing guidance to the clients in credit score improvement / Loans Requirements Fluency in Malayalam or Tamil Preferring Immediate joining candidates only.

We are looking for immediate joining candidates with good communication skills for the role. The Job role includes: Contacting potential clients Provide details about the services Analyzing issues of the clients and suggesting suitable services Providing guidance to the clients in credit score improvement / Loans Requirements Fluency in Kannada or Telugu Preferring Immediate joining candidates only.

**Service Department**. This is a **task-based profile**, where each candidate must complete **10+ valid tasks per day**, following the **Activity Based Salary model**. The tasks are divided into two parts: **1. SB + ECD Tasks:** - Soundbox Replacement - EDC Replacement - Deactivation - Win-back Activities **2. Cross Sale Tasks:** - Gold SIP - Loan and Insurance - Welcome Visits for loan merchants Please also ensure the candidates meet the following **basic requirements**: ✅ Good Communication Skills ✅ Must have a Smartphone ✅ Bike with valid Driving License ✅ Positive CIBIL Score ✅ Phone number must be linked with both Bank Account and Aadhaar Card Make sure all these points are communicated clearly before Interview any candidate.