3033 Score Jobs - Page 27

Job Title: Associate Recruitment Development Manager (ARDM) Industry: BFSI (Banking, Financial Services & Insurance) Job Type: Full-time Location: Baroda, Vapi, Surat, Bharuch, Navsari, Ankleshwar Job Overview: We are seeking a motivated and result-oriented Associate Recruitment Development Manager (ARDM) to join our team. The ideal candidate should possess experience in life insurance or BFSI sales and demonstrate strong communication, networking, and team-building skills. This role involves recruiting advisors, developing a productive sales team, and driving insurance business through effective relationship management and sales strategies. Key Responsibilities: • Develop and implement marketing strategies to promote new insurance contracts and suggest improvements to existing ones. • Source prospective clients through networking, referrals, and cold calling. • Evaluate the financial needs of clients and recommend suitable protection plans. • Deliver risk management solutions tailored to client profiles. • Monitor and manage insurance claims to ensure client satisfaction. • Maintain accurate records and databases related to sales and clients. • Achieve set targets in customer acquisition and revenue generation. • Continuously upgrade product knowledge and understand regulatory requirements. • Prepare and submit periodic performance reports to stakeholders. • Fulfill all documentation and policy compliance requirements. Candidate Requirements: • Education: Graduate (10+2+3) or Postgraduate o Graduation score must be above 50% • Experience: o Minimum 1 year in life insurance or any sales role in the BFSI industry • Age: Must be below 40 years • Skills: o Excellent communication and interpersonal skills o Proficiency in the local language o Strong team-building and networking capabilities o Target-oriented mindset • Other Requirements: o Must own a personal vehicle o Must have resided in the job location for more than 5 years Compensation: • CTC Range: ₹2.5 LPA – ₹3.99 LPA Interview Timings: • 11:00 AM to 5:00 PM F2f interview Send cv Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Morning shift UK shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

Experience Required: 6+ years Work Location: Noida Domain: Engine Design Description: – Bachelor’s degree in Mechanical / Automotive engineer – 6-10 years’ experience mainly in Engine Design CAD domain . – Software Knowledge: CAD CREO, Customer’s CAD storage system (Team Center), BoM system, Office package. – Technical knowledge: Engine components and sub systems, Cost and value engineering, Problem solving methodologies, Production technologies, Material – Good technical communication skills, Fluent in English. GOOD to have: – Knowledge of Engine peripherals functionality – cooling systems, fuel circuit, Intake, Exhaust systems. – Knowledge of DFMEA methods, drawing check list, Virtual Validation methodologies. – Planning and management of the activities assigned for delivery in time. – Ability to reschedule activities as per priorities. Primary role: – Responsible for Design activity planning/ efforts estimation/ input to Project lead for R&D cost estimation. – Responsible to manage Design release as per customer process in Team Center. – Supplier interaction, design reviews, score card preparation for suppliers’ selection, Suppliers’ deviations review, counter proposal and conclusion with mutual agreement. – Support at different stages for parts development. – Parts approval/ DVP finalization – Interaction with customer’s overseas Design office for mutual agreement and design review/approvals Now

Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com. Job Description Years of Experience: 1 – 3 years of experience in Technical Support / BPO industry, preferably both in chat and Voice process. Freshers can also apply. Mandatory Skills:  Excellent communication skills in English (both spoken and written)  Basic to advanced knowledge of computers (software)  Working knowledge of internet and networking  Typing speed - minimum 35 wpm with 100% accuracy  Attention to detail is a must along with accuracy in the chats  Ability to follow instructions as directed  Willingness to work in 24 x 7 work environment Desired Skills:  Self-motivated with excellent interpersonal skills  Innovative and self-starter  Ability to work with minimum supervision  Detail and analytical orientation  Problem solving and conflict resolution skills  Demonstrated ability to work in a fast paced environment  Ability to respond to common inquiries or complaints from customers  Must be well organized and driven to meet deadlines Job Description:  TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK.  TSEs should have the ability to handle multiple chats simultaneously.  Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls  Responsible for responding to customers in an efficient and professional manner  Handles and resolves technical queries; identifies and escalates accordingly  Meets expectations regarding productivity as defined by the process or manager  Escalates necessary cases to the right level within the defined LOB (Line Of Business)  Ensures compliance with all company and departmental policies, procedures, and Guidelines  May be required to perform other tasks as requested, assigned, or directed  Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels  Flexibility to work extended hours with minimal notice during high volumes  Working days: 5 days a week - Weekly off: 2 days (Rotational) and not necessarily (Saturday / Sunday) Additional Information All your information will be kept confidential according to EEO guidelines. Show more Show less

WALK IN INTERVIEWS - Grab The Opportunity! HI-TEK SYNDICATE We are looking candidates for the designation of Tele caller. Work with the largest agency in North India, incorporated in the year 1993 and partnered with 20+ clients (Banks & NBFCs Both) Salary : Attractive+Incentive Job Location : Kolkata Mandate Requirements: - Candidate should be collection background & DRA certified - Good CIBIL Score is a must - All document Should be okay - Should be fully vaccinated Office Address : 3rd Floor 63 Rafi Ahmed Kidwai Road Kolkata -700016 NR- Maulana Azad college Beside- Bhoruka Blood Bank Regards!!! Afroz HR 7050503341 Job Types: Full-time, Permanent Pay: ₹9,000.00 - ₹13,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Yearly bonus Application Question(s): How much experience in collection depart? Language: Hindi (Preferred) English (Preferred) Work Location: In person Application Deadline: 16/06/2025 Expected Start Date: 17/06/2025

Job Role: We are seeking a highly motivated and results-driven Google Ads Specialist to join our dynamic team. In this role, you will be responsible for managing and optimizing Pay-Per-Click (PPC) campaigns across various Google Ads platforms to drive client success. Your key responsibilities will include: Key Responsibilities: Campaign Strategy & Setup: Develop, set up, and manage comprehensive Google Ads campaigns (Search, Display, Video, Shopping, App Campaigns) in line with client objectives. Keyword Research & Optimization: Conduct in-depth keyword research, including competitive analysis, to identify high-performing keywords. Implement effective negative keyword strategies. Bid Management & Budget Allocation: Strategically manage bids and allocate budgets across campaigns to maximize ROI and achieve performance targets. Ad Copy & Creative Development: Write compelling and high-converting ad copy. Collaborate with design teams for effective visual assets and conduct A/B testing to optimize ad performance. Performance Monitoring & Analysis: Continuously monitor campaign performance using key metrics (CTR, CPC, CPA, ROAS, conversion rates). Analyze data to identify trends, opportunities, and areas for improvement. Reporting & Communication: Prepare detailed performance reports and communicate insights, progress, and recommendations to clients regularly. Landing Page Optimization: Provide recommendations for landing page optimization to improve Quality Score and conversion rates. Audience Targeting: Implement advanced audience targeting and segmentation strategies to reach the most relevant users. Stay Updated: Keep abreast of the latest Google Ads features, industry trends, and best practices to ensure campaigns are always optimized and competitive. Qualifications: 2+ years of hands-on experience in managing and optimizing Google Ads (PPC) campaigns, with a strong preference for candidates with prior agency experience . Google Ads certifications (Search, Display, Shopping, Video) are highly preferred, along with proficiency in Google Ads Editor and Google Analytics. Strong analytical and problem-solving skills, capable of translating complex data into actionable insights and effective strategies. A Bachelor's degree in Marketing, Advertising, Business, or a related field is preferred. Why Join Us? Work with a dynamic and experienced team of professionals. Opportunity to work on projects for Indian and international clients. Hands-on experience with cutting-edge tools and strategies. A collaborative and growth-oriented work environment. Location: 26, 27 Ganesh Vihar Colony, Model Town, Jagatpura, Jaipur, Rajasthan 302017 Working Hours: 9:30 AM – 6:30 PM Work Days: 6 days a week (2nd saturday off) Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Day shift Application Question(s): How soon you can join us ? What is your current CTC ? Experience: Google Ads: 1 year (Preferred) Location: Jagatpura, Jaipur, Rajasthan (Preferred) Work Location: In person

Job Requirements Job Requirements Role/Job Title - Banker-Customer Experience Business - Retail Banking Function/ Department: 'Branch Banking Place of work: PAN India Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements. Roles & Responsibilities Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell. Deliver business target assigned as per performance score card. Giving the client need based product solutions and in the process aligning client requirements with business specifics. Assessing customer propensity and ensuring higher product penetration per relationship. Referencing for more business from existing customers. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints. Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. Assist in closure of all observations on audit report Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card. Qualifications Graduate - Any discipline Post Graduate - MBA preferred Experience Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities Show more Show less

Job Requirements Role/Job Title - Banker-Customer Experience Business - Retail Banking Function/ Department: 'Branch Banking Place of work: PAN India Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements. Roles & Responsibilities Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell. Deliver business target assigned as per performance score card. Giving the client need based product solutions and in the process aligning client requirements with business specifics. Assessing customer propensity and ensuring higher product penetration per relationship. Referencing for more business from existing customers. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints. Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. Assist in closure of all observations on audit report Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card. Qualifications Graduate - Any discipline Post Graduate - MBA preferred Experience Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities Show more Show less

Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans. Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it. What You’ll Be Doing: Job Description Who You'll Be Working With Evolent is seeking a skilled and experienced SQL Server DBA to design, develop, and maintain large-scale data processing systems and databases. We're searching for a skilled individual with experience in both SQL Server database administration and cloud platform management. You'll possess a robust understanding of database administration, data modelling, data pipeline development, and optimisation techniques. The candidate will work closely with our enterprise data teams and other IT professionals to implement and optimise database and data processing solutions that meet business needs. What You’ll Be Doing: Collaborating and Working with the enterprise data teams and other IT professionals to develop, administer and support various data platforms including cloud-based and on-premises systems. Designing, developing, and maintaining SQL Server databases, including Install, configure, upgrade, maintain of Production and lower Database Environments Creating and managing database objects, such as tables, stored procedures, functions, and views. Handson experience on PowerShell Scripting Developing and implementing data pipelines, data models, and data warehouses using SQL Server Integration Services (SSIS) and other cloud tools like azure data factory. Monitoring and troubleshooting database and data processing issues and implementing high availability and disaster recovery procedures. Optimising database and data processing performance using techniques such as indexing, partitioning, and query optimisation. Ensuring data security and compliance with database and data policies and procedures. Provide support 24x7x365 for any incidents impacting application availability within the production environments. Implementing best practices for database and data processing design, development, and management. Providing technical guidance and support to other IT professionals and stakeholders. Staying up to date with the latest technologies and trends in database and data processing. Other duties as assigned. The Experience We Prefer: A bachelor’s degree in computer science, Information Technology, or a related field. At least 10-15 years of experience in SQL Server DBA and Cutting-edge Database technologies. Strong knowledge of database administration, data modelling, and data pipeline development. At least 10-15 years of experience with SQL Server technologies and tools, including T-SQL, SSIS, and SSAS. Strong knowledge of data warehousing, ETL processes, and big data technologies. Knowledge of cloud platforms such as Azure or AWS. Ability to write efficient SQL queries and optimise data processing performance. Basic knowledge of data visualisation and reporting tools such as Power BI, Tableau, or QlikView. Handon experience on Windows and Linux platforms Production mindset with concern for performance, availability, and managed change. Basic knowledge of data security and compliance regulations such as GDPR, HIPAA, or PCI DSS. Strong problem-solving skills, with the ability to analyse complex data problems and develop effective solutions. Good communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders. Work with US based team to Complete Essential Functions and Projects Additional Roles and Functions to Develop and Acquire Over time as Team Engages on New Endeavors to Best Align to Meet Company’s Overall Needs and Goals Adjust focus of work and pivot as needed to best meet goals for continued success and growth of the organisation. Inquire with new business units and/or other opportunities within the organisation to assist in operationalizing and/or optimizing tasks based upon organisational needs. Academic Qualification A bachelor’s degree in computer science, Information Technology, or a related field. Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business. Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status . Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Tableau . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

About Us Livspace is Asia’s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore. Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres. Backed by marquee investors, the company’s goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners’ dreams into reality. For more information, please visit: https://www.livspace.com/in/about-us Job Description As a Project Executive , you will be responsible for the start to end project execution as per drawings with quality & within time. You will visit project sites daily and share DPR with all stakeholders. You will create weekly schedule and align vendors for resource allocation. Quality monitoring as per standards and specifications. Identify issues and de-bottleneck for smooth project execution. Coordinate and manage stakeholders. 100% adherence to internal Livspace processes. Keeping record for all site work. Project completion within time and top quality standards. Customer Overall CSAT Score. Job Requirement Degree / Diploma in Civil Engineering, Architecture, Interior Designing. Experience in interior project execution is a plus. People with Site Execution experience in Premium projects, Hotel projects, Luxury studios are preferred Eye for quality is a must. Should be able to read and plan work from the schedule. Must have own 2 wheeler and a valid license for site travel. Show more Show less

We are Bright: Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt. Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans. Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews. Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +$40 million in funding to date. Bright has recently raised $50M in debt funding from Encina Lender Finance, for its credit business growth. Encina Lender Finance provides lending solutions to consumer and commercial speciality finance companies across the U.S. and Canada. Today we are among the top 8 US FinTech companies. We will become a top-100 US financial institution, with the unique strength of data science and predictive modelling to enhance financial products for a user’s life outcomes. We will be the first at-scale Consumer Tech company, built in India for Global markets. About Our Founders: Bright was founded in 2019 by a founding team from McKinsey’s Banking Practice (Petko Plachkov and Avi Patchava) and InMobi Data Scientist (Avi Patchava, Varun Modi, Avinash Ramakath, Jayashree Merwade). Required Skills: 1. Hands-on projects in Python,SQL-driven analysis,Excel Analytics. 2. Mentorship from experienced data professionals 3. Immersion in data-rich projects 4. Unlock the potential of statistics in shaping insights Preferred Skill Sets: 1. Bachelor's degree in Computer Science, or related technical field, or equivalent work experience 2. Data Science in model building and evaluation 3. The role offers an opportunity to work with multiple teams in the organization. 4. Product and Business is identifying problems and opportunities. 5. Proficiency in Python and SQL for data analysis. Python is preferred over SQL. Show more Show less

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: The Customer Success Manager I oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators. As the key contact point for the customer relationship on Diligent products. The CSM I will perform hands-on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure long-term satisfaction. Shift Timing: Monday to Saturday, 6:30 PM IST to 3:30 AM IST Key Responsibilities Renew and grow a set of customer accounts by proactively anticipating needs, recommending additional products and services and providing an excellent customer experience as measured by revenue retention and customer product usage; Increase overall client satisfaction with Diligent measured through Net Promoter Score; Provide a seamless and ‘best in class’ customer experience through all phases of the customer lifecycle - coordinating with the client implementation and project teams, administrative staff, IT Team, and users of the Diligent application/s; Collaborate internally to be the voice of the customer across other departments, including with the sales, expansion, services, marketing, finance, customer transactions and operations teams. Be heavily intertwined with the Expansion Sales team in spotting, qualifying and passing on expansion leads Facilitation alongside the Implementation team of Diligent’s product and modules with senior stakeholders to the client including C-Suite and Directors. Build and maintain strong direct client relationships with key stakeholders & retain those relationships. Seek out client advocacy related initiatives Required Experience/Skills Up To 3 years of experience required Fluency in additional languages to English are desirable Build and maintain strong direct client relationships with key stakeholders & retain those relationships. Seek out client advocacy related initiatives Some experience in enterprise level account management (preferably in SAAS) is desirable Some experience in sales CRM applications such as Salesforce Excellent communication and presentation skills, with the ability to manage multiple stakeholders Strong problem-solving ability, with a natural curiosity around the client’s business needs High level of resilience and a positive attitude when faced with adversity Passionate about technology with a solution-centric mindset What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes. Show more Show less

About Us We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! LogicMonitor Engineering team is looking for a Senior Automation Engineer who can analyze and test the industry-leading SaaS-based datacenter monitoring solution that helps customers to monitor a wide range of devices. As a part of an agile development team, you will help define QA testing strategy, review requirements/specification, design test cases, conduct full QA test lifecycle to ensure the software quality of LM products and services. The Senior QA Engineer will work closely with developers, as well as help mentor other QA Engineers. Here's a Closer Look At This Key Role Safeguard and ensure the quality of LM product and business applications. Executes Software Functional, Regression, Performance/Load, and Automation testing Actively contribute to automation coverage efforts Communicate effectively with developers and team members regarding your findings. Designs, build, implement, and perform functional test plans and test cases (manual & automated), based on system understanding and analysis of functional specifications; works with product managers and developers to understand business requirements and perform test effort estimation. Identify and generate well documented bug report for each test result using Confluence and JIRA. Provide valuable inputs when reviewing requirement documents and technical specifications. Work closely with the rest of the engineering team as well as the product team to evaluate and develop best practices & solutions Identify risks and prepare mitigation plans Assist QA and Release Leads in preparing implementation timelines Develop test data strategy Create and maintain use cases, test matrices, and regression tests for new and existing features Continuous Improvement: As a Senior Quality Assurance Engineer you will share your knowledge through lunch and learns, TechTalks, workshops and other means to help level up the organization and not just your team. Become technically competent in all technologies used by our development organization. Offer technical guidance to QA Engineers What You'll Need 4 to 7 years of extensive experience in testcase design, reviews, implement, test execution & test automation for commercial/enterprise applications Strong hands-on experience with Python programming language. Experience with open source automation frameworks such as Pytest for automation of REST APIs & remote CLI. Hands-on knowledge and ability to work on Linux based platforms from file & process management, networking, application deployment perspective. Working knowlege of SNMP, WMI protocols including OS platforms systems level understanding. Hands-on knowledge of using REST APIs Good exposure of Cloud infrastructure (AWS/Azure/GCP) Familiar with agile process, quality estimates, QA testing process and tools. Strong written and verbal communication skills. Capable of thoughtful analysis of the costs and benefits of the work being done Ability to consistently evaluate current approaches to testing to continue to be industry best-of-class Click here to read our International Applicant Privacy Notice. LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce App Building . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Description Primary Responsibilities Drive product design and ensure consistent execution of product lifecycle processes from concept to launch, ensuring user-centric solutions Define and monitor Product Success metrics and criteria at incremental product development phases, and product adoption Facilitate cross-functional collaboration with engineering, marketing, and sales teams to align on product goals and roadmap planning for automation/improvements as per business needs Effectively communicate progress, challenges, learning and success stories to key stakeholders Lead creation of comprehensive playbook and training material to standardize and share SOPs with product development and other analytics teams Gather user feedback to refine product features. Evaluate technical feasibility of new product features and enhancements. Ensure smooth handoff of product requirements to development teams Lead creation of benchmark techniques being deployed across multiple product development strategies Identify cutting-edge trends and best practices in the market to improve product positioning Qualifications Education & Work Experience Requiremen ts Bachelor’s degree (in Engineering or related field, such as Computer Science, Data Science, Statistics, Business, etc.) with at least 6+ years relevant experience Master’s degree (relevant field like Computer Science, Economics, Statistics, Mathematics, Operational Research) with 4+ years work experience 2+ Years of Product management or Software development experience Skillset Candidates must have - Strong proficiency in Python, SQL, and cloud-based environments (AWS, GCP, or Azure) is a must. Experience with APIs, microservices, and DevOps practices is a plus Experience in Software Development and Engineering, and Analytics Delivery Expertise in developing scalable, secure, and modular product architectures Proficiency in designing & implementing data structure, pipeline & architecture Hands-on experience with product roadmaps, Agile methodologies and backlog management, ensuring iterative and incremental product improvements Strong problem solving, critical thinking, business analysis and quantitative skills Story Boarding - Ability to effectively communicate proposals to key stakeholders Understanding of end-to-end Pharma commercial landscape Understanding of analytics tools like Tableau, PowerBI, Dataiku etc Candidates are desired but not mandatory to have - Experience with data science principles, machine learning (supervised and unsupervised) and GenAI algorithms, test-control analysis, A/B testing, propensity score matching etc. Experience working with healthcare, financial, or enterprise SaaS products Experience with Marketing Mix Modeling and optimization with underlying concepts such as ad-stock, decay, interaction and halo effects etc. Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status Regular Relocation VISA Sponsorship Travel Requirements Flexible Work Arrangements Not Applicable Shift Valid Driving License Hazardous Material(s) Required Skills Business Intelligence (BI), Database Design, Data Engineering, Data Modeling, Data Science, Data Visualization, Machine Learning, Software Development, Stakeholder Relationship Management, Waterfall Model Preferred Skills Job Posting End Date 07/31/2025 A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID R335759 Show more Show less

Job Title: Customer Support Executive – International Process Company: Bird Location:gurgaon Employment Type: Full-Time! Key Responsibilities: Handle inbound and outbound customer calls from international clients. Resolve queries and issues efficiently while maintaining high customer satisfaction. Ensure adherence to quality standards, processes, and policies. Maintain accurate records of interactions and escalate complex issues when necessary. Requirements: Qualification: Graduation (Mandatory) Experience: Minimum 6 months in an International Voice Process (Mandatory) Skills: Excellent communication skills in English (verbal and written) Typing speed: Minimum 30 WPM with 90% accuracy Versant score: Minimum B2 level Customer-centric mindset with the ability to remain calm under pressure Tech-savvy with basic troubleshooting abilities Job Details: Shift Timing: 24/7 Rotational shifts (6 days working, 1 weekly off) Salary: ₹26,000 – ₹29,000 CTC Cab Facility: Both-side cab available (within 20km radius only) Meal: One-time meal provided Interview Process: HR Round Operations Round Versant Test Client Round Job Type: Full-time Pay: ₹26,000.00 - ₹29,000.00 per month Benefits: Health insurance Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: International voice process: 1 year (Required) Language: Hindi (Preferred) English (Required) Location: Gurugram, Haryana (Required) Work Location: In person Speak with the employer +91 9176682000

Job Title: Customer Support Executive – International Process Location:gurgaon Employment Type: Full-Time! Key Responsibilities: Handle inbound and outbound customer calls from international clients. Resolve queries and issues efficiently while maintaining high customer satisfaction. Ensure adherence to quality standards, processes, and policies. Maintain accurate records of interactions and escalate complex issues when necessary. Requirements: Qualification: Graduation (Mandatory) Experience: Minimum 6 months in an International Voice Process (Mandatory) Skills: Excellent communication skills in English (verbal and written) Typing speed: Minimum 30 WPM with 90% accuracy Versant score: Minimum B2 level Customer-centric mindset with the ability to remain calm under pressure Tech-savvy with basic troubleshooting abilities Job Details: Shift Timing: 24/7 Rotational shifts (6 days working, 1 weekly off) Salary: ₹26,000 – ₹29,000 CTC Cab Facility: Both-side cab available (within 20km radius only) Meal: One-time meal provided Interview Process: HR Round Operations Round Versant Test Client Round Job Type: Full-time Pay: ₹26,000.00 - ₹29,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: International voice process: 1 year (Required) Language: Hindi (Preferred) English (Required) Work Location: In person Speak with the employer +91 8851073771

About Us Livspace is Asia’s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore. Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres. Backed by marquee investors, the company’s goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners’ dreams into reality. For more information, please visit: https://www.livspace.com/in/about-us Job Description As a Project Executive , you will be responsible for the start to end project execution as per drawings with quality & within time. You will visit project sites daily and share DPR with all stakeholders. You will create weekly schedule and align vendors for resource allocation. Quality monitoring as per standards and specifications. Identify issues and de-bottleneck for smooth project execution. Coordinate and manage stakeholders. 100% adherence to internal Livspace processes. Keeping record for all site work. Project completion within time and top quality standards. Customer Overall CSAT Score. Job Requirement Degree / Diploma in Civil Engineering, Architecture, Interior Designing. Experience in interior project execution is a plus. People with Site Execution experience in Premium projects, Hotel projects, Luxury studios are preferred Eye for quality is a must. Should be able to read and plan work from the schedule. Must have own 2 wheeler and a valid license for site travel. Show more Show less

About Us Livspace is Asia’s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore. Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres. Backed by marquee investors, the company’s goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners’ dreams into reality. For more information, please visit: https://www.livspace.com/in/about-us Job Description As a Project Executive , you will be responsible for the start to end project execution as per drawings with quality & within time. You will visit project sites daily and share DPR with all stakeholders. You will create weekly schedule and align vendors for resource allocation. Quality monitoring as per standards and specifications. Identify issues and de-bottleneck for smooth project execution. Coordinate and manage stakeholders. 100% adherence to internal Livspace processes. Keeping record for all site work. Project completion within time and top quality standards. Customer Overall CSAT Score. Job Requirement Degree / Diploma in Civil Engineering, Architecture, Interior Designing. Experience in interior project execution is a plus. People with Site Execution experience in Premium projects, Hotel projects, Luxury studios are preferred Eye for quality is a must. Should be able to read and plan work from the schedule. Must have own 2 wheeler and a valid license for site travel. Show more Show less

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About The Role OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians. Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically. In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner. Approval of conveyance amount for assigned technicians Promote the highest grooming standards (uniform, Safety shoes, PPEs) Advance Operations Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Key Result Areas: 100% completion of PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Self learning and development- Above 90% score in online assessment. Requirements Competencies (Skills essential to the role): Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planning & organizing Technical knowledge of Pests, Service Processes, Chemicals & Equipment. Educational Qualification / Other Requirement Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Two wheeler mandatory. Role Type / Key Working Relationships Individual Contributor External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners Benefits What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Show more Show less

About Us: Q&I Today is an initiative by Thomson Digital, by the promoters of India Today Group, aimed at transforming the way students prepare for competitive exams like NEET. We are building a mission-driven academic team committed to excellence and long-term student success. Role Summary We are looking for experienced and passionate candidate to take up the position of NEET Head in Gangtok for a new Centre of Excellence being establish by Q&I. This is a unique opportunity to contribute to a high-impact education project and shape the future of aspiring NEET candidates. Key Responsibilities · Oversee the NEET program, including planning, execution, and review of preparatory activities. · Manage and guide faculty, assign responsibilities and monitor performance. · Conduct onsite classes for NEET aspirants. · Deliver content aligned with the Q&I platform, with a strong focus on assessment-led learning. · Engage in doubt solving, test conduction, question paper creation, content development & review of content. · Contribute to a collaborative, student-centric academic environment. · Leverage Best-in-Class EdTech Tools: Get hands-on experience with one of India’s most advanced AI-based assessment-led learning platform - Q&I, designed to optimize student outcomes through smart practice and deep analytics. · Data-Driven Teaching: Use real-time analytics and performance dashboards to identify student learning gaps, personalise interventions, and improve academic outcomes effectively. · Smart Question Banks & Assessments: Access a curated, AI-tagged question bank and auto-generated assessments aligned with competitive exam standards. · Practice-Centric Learning: Drive concept mastery through technology-enabled practice workflows, ensuring every student gets the repetition and feedback they need. · Impactful Student Support: Use actionable platform insights to track student progress, provide focused doubt-solving, and offer tailored academic support. · Future-Ready Teaching Environment: Be at the forefront of the next-generation classroom experience, blending traditional instruction with AI-powered learning design. Eligibility Criteria · Educational Qualification: M.Sc / PhD from reputed National / State-level Institutes. · Work Experience: 8-10 years of proven teaching experience with a successful track record in NEET preparation. · Communication: Must have excellent English communication skills; English-medium education preferred. · Subject Expertise: Score of 85–90%+ required in a 1-hour diagnostic test on the Q&I platform. · Commitment: Must be willing to commit for at least 2 years If you’re looking for a purposeful opportunity with long-term impact and career growth, we’d love to hear from you! Email your CV to: harshit.sachdeva@qanditoday.com Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Description Job Title – Managed Care – Senior Manager/AGM – Pan India Job Responsibilities Minimum of 12 years of experience in product management or offering ownership within the healthcare or BPO industry. Bachelor's degree in Business, Healthcare Administration, or a related field (Master's degree preferred). Strong understanding of Managed Care principles and practices Proven track record of developing and managing successful healthcare products or services, with at least 3-5 successful product launches. Excellent analytical, strategic thinking, and problem-solving skills. Strong communication and interpersonal skills. Ability to work collaboratively in a fast-paced, dynamic environment Product Development: Lead the development and enhancement of Managed Care offerings, including market research, product design, and implementation. Aim to launch at least 2-3 new offerings annually. Market Analysis: Conduct thorough market analysis to identify trends, opportunities, and competitive landscape. Provide quarterly reports with actionable insights. Client Engagement: Collaborate with clients to understand their needs and tailor offerings to meet their requirements. Maintain a client satisfaction score of 90% or higher. Strategy & Planning: Develop and execute strategic plans to achieve business objectives and revenue targets. Target a 15% year-over-year growth in revenue. Cross-functional Collaboration: Work closely with sales, marketing, operations, and technology teams to ensure seamless delivery of Managed Care solutions. Facilitate bi-weekly cross-functional meetings. Performance Monitoring: Track and analyze the performance of Managed Care offerings, making data-driven decisions to optimize results. Achieve a minimum of 10% improvement in key performance indicators (KPIs) annually. Compliance: Ensure all offerings comply with industry regulations and standards. Conduct bi-annual compliance audits. Flexible with shifts Skills Required RoleManaged Care – Senior Manager/AGM – Pan India Industry TypeITES/BPO/KPO Functional Area Required Education b.pharmacy Employment TypeFull Time, Permanent Key Skills MANAGED CARE PRODUCT & SERVICES Other Information Job CodeGO/JC/257/2025 Recruiter NameMarilakshmi S Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Clinical Data Management(Pharma) . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ͏ Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ͏ Mandatory Skills: Health and Welfare (HW) Tech . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less