Job Summary Business Performance Description Achieve the Month-on-Month targets as per the Performance scorecard. To ensure timely MIS with accuracy of data To ensure hiring of BDE is completed in line with the budgeted headcount Drive the team to Cross-sell multiple products to clients Measures and Targets As per Performance scorecard. Hiring as per the budgeted headcount Cross-sell as per the allotted targets Description Customer Experience/Conduct/Sales Governance To deliver on FCRMP, ABC, AML & CDD standards Drive team to reduce TAT by reducing errors & bringing in process efficiencies Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling Contribute significantly to the Bank's CSR initiatives Key Responsibilities Embedding principles of Sales Governance in the Sales Value chain. This would involve: Understand and adhere to sales policies & Procedures. Implement the HR standards in all channels being used. Ensure the premises H & S standards are as per standardized norms. Arms Length directives and processes are followed Ensure branding is as per approved norms and requirements Compliance with regulatory requirements. Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles. Ensure performance management process is followed. Ensure complete adherence to Principles & Policy of Treating Customers Fairly. Ensure adherence to all the customer outcomes required by Financial Services Authority. Ensure 100% completion of all Mandatory e-learnings within timelines for self and team Measures and Targets Minimal/No complaints from customers. To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling/CMS. Ensure complaints /sales errors/cancellations within the benchmark as required Adherence to laid down policies or guidelines in place. Human Capital / People Management Description Second Line – Develop a strong 2nd line. Drive optimum span of control. Attrition – Control DSR voluntary attrition levels as per score card. Performance Management -100% NBO Participation for FLIP Measures and Targets Ensure attrition levels are within the required limits, as per the scorecard. To Ensure 100% NBO Participation for FLIP Positive feedback from team on internal surveys and open house sessions conducted, if any. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Our Ideal Candidate Good Interpersonal Skills Customer and Service Orientation Banking knowledge Management Information Skills Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Able to pick up new concepts quickly Able and excited about going out to meet new customers Coordinate customer events for the cluster along with the product team Aggressive Sales call plans to acquire large prospective customers through referrals. Competencies Action Oriented Collaborates Customer Focus Gives Clarity & Guidance Manages Ambiguity Develops Talent Drives Vision & Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers Show more Show less

Job Title - Customer support Executive Process - Center health care Process Location - Thane Salary -Upto 35k in hand Additional Perks - Attractive incentives cab facility 5 days working Experience required - HSC/Graduate with a minimum of 6 months or above of voice based customer service experience mandatory âž¡ Rounds : HR-Amcat- Writex-Ops- Typing âž¡Quality: C2 ž¡ Requirements Comms skill - Excellent Assessments - Amcat - SVAR score of 65 mandatory âž¡Shifts: 24*7 rotational shifts âž¡Week offs: 5days of working. Any 2 Rotational week offs Job Skills Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Contact 845 499 5853 https://careerpage.co/lisa-manpower Show more Show less

Job Title - Customer support Executive Process - Technical or clinical/medical based device support role- Backend Process - CHAT Location - Thane Salary -Upto 32k in hand Additional Perks - 5 days working cab facility Experience required - Hsc/Grad with minimum 6 months of BPO experience (preferably International) in chat based customer service or above âž¡ Rounds : HR-Amcat-multichat writex-Ops-typing âž¡Multichat writex score - B2/65 âž¡Quality: C2 Voice âž¡Shifts: 24*7 rotational shifts âž¡Weekoff: 5 days of working. Any 2 Rotational weekoff Job Skills Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Contact 845 499 5853 https://careerpage.co/lisa-manpower Show more Show less

Location Thane Salary upto 35 k Experience Required - 6 Months Contact 845 499 5853 https://careerpage.co/lisa-manpower Process Name- Center health care Process Batch date - Immediate joining ✡Hiring for US Healthcare Voice process -Thane Location - Work from office âž¡ Rounds : HR-Amcat- Writex-Ops- Typing âž¡Comms Quality: C2 ž¡ Requirements HSC/Graduate with a minimum of 6 months or above of voice based customer service experience mandatory Comms skill - Excellent Assessments - Amcat - SVAR score of 65 mandatory âž¡Salary - Upto 35k in hand âž¡Shifts: 24*7 rotational shifts âž¡Week offs: 5days of working. Any 2 Rotational week offs Job Skills Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Show more Show less

Key Responsibilities - Onboarding & Implementation• Run discovery calls, product demos, and kick‑off workshops.• Configure accounts, import menus, and set up integrations (e.g., Swiggy API).• Build project trackers and rollout dashboards in Excel, ensuring milestone adherence.Training & Adoption• Deliver remote and in‑person training sessions for owners, managers, and frontline staff.• Create quick‑reference guides, videos, and FAQ sheets.• Monitor usage data; trigger interventions where adoption lags.Customer Support & Advocacy• Provide Tier‑1/Tier‑2 functional support via phone, email, chat, and on‑site visits.• Log issues, coordinate with Product & Engineering, and manage escalation timelines.• Champion customer feedback internally to influence roadmap priorities.Data Analysis & Reporting• Build and automate Excel dashboards (PivotTables, Power Query, Power Pivot, macros/VBA) to track health scores, churn risk, and upsell opportunities.• Present insights in weekly business reviews.Field Engagement• Travel to customer sites for go‑lives, health checks, and relationship‑building (approx. 8–10 days/month).• Represent Digitory at partner events, roadshows, and industry forums. Must‑Have QualificationsBachelor’s degree in Business, Hospitality, Engineering, or related field. 2+ years in customer success, implementation, or account management within SaaS, hospitality tech, POS, or related domains. Advanced Microsoft Excel skills (PivotTables, Power Query, Power Pivot, complex formulas; VBA/macros a plus). Proven track record of delivering training and driving product adoption. Excellent verbal & written English; proficiency in Hindi and/or regional languages is advantageous. Willingness to travel nationally on short notice; valid driver’s licence & personal mobility preferred. Self‑starter with strong problem‑solving, time‑management, and stakeholder‑influence abilities. Nice‑to‑HaveExperience integrating third‑party delivery platforms (Swiggy, Zomato, Uber Eats, etc.). Familiarity with CRM tools (HubSpot, Zoho, Salesforce) and ticketing systems (Freshdesk, Zendesk). Knowledge of SQL or BI tools (Power BI, Tableau, Looker). Success Metrics (First 12 Months)Onboarded Accounts: ≥ 95 % of assigned prospects live within agreed timelines. Adoption & Health: ≥ 90 % weekly active usage across key modules. Customer Satisfaction: CSAT ≥ 4.5/5; Net Promoter Score ≥ 50. Renewal & Expansion: Drive ≥ 10 % upsell revenue from book of business. What We OfferCompetitive salary + performance bonus. Travel allowance and daily field expense coverage. Health insurance for you and your dependents. Quarterly learning stipend (Excel certifications, customer‑success courses, etc.). High‑ownership environment with direct access to leadership and a clear career path into Senior CSM or Implementation Lead roles.

1. Primary Responsibilities a) Leadership and Team Management 1. Develop and maintain a well-informed and motivated sales team by ensuring product and riding knowledge, key trends in the riding community 2. Manage allocation of team targets and sales KPIs within the sales team on a monthly basis with head sales and ASM 3. Maintain and monitor progress of the team on both team and individual targets and KPIs 4. Conduct daily morning team meetings (with Sales Executives) to review sales pipeline, and track progress towards monthly targets 5. Conduct monthly review meetings with the team to assess performance identify challenges and define action plan for the coming month at an individual level with ASM 6. Channelize the efforts of the team by assisting them in prioritizing of generated leads 7. Provide guidance and support to the Sales Executives through the sales cycle to ensure high lead conversion ratio 8. Support Sales Executives in efficient coordination with relevant teams to ensure smooth execution of required processes such as Test Drives, booking and payment, final vehicle delivery 9. Drive efforts to ensure high degree of DMS adoption within the team through accurate and timely updates (leads, test drives, etc.) 10. Regularly review status on the leads to ensure efficient follow-up on leads shared by the Royal Enfield Marketing team 11. Coordinate with CART manager and his team for field visits and participation in marketing activities b) Vehicle Sales 1. Assist Head sales in planning the monthly, weekly, daily targets of team 2. Carry out daily planning and review of the sales team basis existing pipeline for follow-up and targets 3. Drive efforts and team and individual sales executive’s level to ensure sales and gears/accessories target achievement 4. Leverage personal experience to actively maintain contact with prospective customers to convert them into buyers 5. Support the sales executives as and when required to: a. Conduct need analysis with the customer and create a unique brand experience b. To build trust and offer customers the right products from the portfolio and draw up a complete offer which meets their exact needs and interests c. Guide the customers through the decision making process all the way from the offer to the signed contract in a way that ensures meeting of customer preferences as well as those of the dealership and Royal Enfield 6. Showcase strong customer orientation to ensure that the customer has a memorable and delightful brand experience through the sales process, right from first contact to final vehicle delivery 7. Resolves issues related to vehicle delivery including liaison with the delivery team 8. Conducting lost order analysis and taking corrective actions c) Complaint Management 1. Actively resolve customer grievances and take follow up action to prevent recurrence as per guidance of CR Manager 2. Ensure Sales complaint at a minimum as prescribed by Royal Enfield and facilitate process execution to meet the targets 3. Take ownership of any improvement feedback on sales process execution provided by the CRM, dealership senior management or Royal Enfield 4. Responsible for CSI score target achievement for the team 5. Pay special attention to and monitor a high quality implementation of need analysis and objection handling section of the overall sales cycle d) Additional Business Generation 1. Ensures active participation of his team in RE marketing events to proactively establish and maintain contact with prospective customers 2. Support incremental business opportunities for the dealership by evaluating for cross-selling possibilities through gears, accessories and value added services e) Process Adherence 1. Take ownership of the sales process adherence by his/her team as prescribed by RECODE 2. Plan and manage all system level reporting and documentation requirement as per RECODE for self and team 3. Help Head sales and delivery manager in tracking and monitoring inventory of bikes f) People Management 1. Ensure completion of all training requirements for self and assigned sales team as defined by HR Manager 2. Ensure all performance management activities of the team are completed timely and satisfactorily 3. Conduct meetings with Sales staff to evaluate level of engagement and coordinate with dealer leadership and HR to implement engagement initiatives 2. Recruitment profile: a. Educational Qualifications: Graduate, Engineering/Management preferred b. Industry: Auto [4 wheeler preferred], Banking, Insurance, Retail, Communication c. Minimum experience: 5 years, at least 2 years as an auto sales executive d. Profile: extensive experience in managing and leading a team, strong focus on customer experience management, adherence to processes and norms e. Passions/ Interests: Passionate about Royal Enfield and motorcycling, owns/ rides one himself, interested in travelling and exploring f. Competencies: i. Multi-Tasking, time management & prioritizing ii. Customer Relationship Management iii. Business and Sales Process iv. Product Knowledge v. Planning and Organizing, Operational Excellence, detail orientation vi. Problem Solving & Decision Making vii. Financial Acumen, controlling budgets viii. Leadership and People Management, coaching a team ix. Initiative x. Objection Handling xi. Selling Skills

Job Title: Customer Success Trainer Company: Job-Ready.ai Compensation: $100/hour (Freelance/Remote) Location: Remote | Global Applicants Welcome About the Role: As a Customer Success Trainer, you will prepare learners for high-demand roles in client relationship management, post-sale engagement, and account retention. Your training will enable learners to drive value for customers and reduce churn. Key Responsibilities: Train learners in customer lifecycle management, onboarding, QBRs, and retention tactics. Teach the use of Customer Success tools (e.g., Gainsight, Totango, Salesforce). Conduct live simulations for handling renewals, upsells, and difficult clients. Help learners understand CS metrics (NPS, health score, churn rate). Design real-life scenarios for post-sale support and value expansion strategies. Required Qualifications: 2+ years of experience in customer success or account management. Prior experience in training, coaching, or mentoring. Understanding of SaaS, recurring revenue models, and client engagement. Strong interpersonal and empathy-building skills. Experience using virtual classrooms and training platforms. Why Join Job-Ready.ai? 💰 $100/hour compensation 🌍 Remote & flexible work 🧠 Work with an AI-powered training ecosystem Show more Show less

Job Description This role requires a technical expert to support our direct and channel business. This role involves crafting tailored technical bids and solutions, collaborating with account managers, partners, sales, marketing, finance, legal, and HR.The person will be responsible for ensuring written responses are well crafted and created to meet tender requirements. This will ensure they score highly and provide content for business-critical frameworks. For this role you will need to be creative, a team player, detail-oriented, reliable, and self-motivated and have outstanding communication skills. You must be able to master our managed service offerings. In doing so, you will play a leading role with our sales teams. Providing high quality and credible bid responses. Your technical knowledge, writing and interpersonal skills will set you apart from other candidates. Responsibilities Compelling Bids to be submitted in a timely manner by coordinating with different stakeholders. As the person responsible for allocating tasks and setting internal deadlines. Understanding business requirements and know how to map technology/Services. Ability to convey business value or complex technical solutions through your technical responses and graphical designs. Produce professional response documentation. Participate in key review meetings / final document review, content sign-off, and document production Identify and re-work existing pre-written content where relevant under guidance of a senior team members. This includes win and loss reviews, lessons learned and continual improvement. Develop knowledge of business, SHQ services by reading and reviewing previous bid submissions and design documents. Also, by spending time with pre-sales, technical and commercial teams. Own and manage the central Bid Content Library – regularly update, curate, and manage content library to enhance proposal quality and speed. Learn and utilize AI tools and other capabilities as they become available. Standardize and maintain proposal templates and boilerplate content across all major service lines. Support the implementation and continuous improvement of Bid Management SOPs. Work with global teams to ensure technical proposal content remains accurate, current, and aligned with sales strategy. Manage and evolve the confluence knowledgebase used by Pre-sales. Drive the production and updating of content. Location Pune, India Essential Skills The ability to work under pressure and within short deadlines. Proven skills in writing and editing proposal content within a complex technical business environment. Attention to detail. Excellent knowledge of M365, and ideally Copilot. Ability to work independently and confidently. Excellent interpersonal and communication skills and adept at working with multiple stakeholders internationally. To demonstrate an understanding of how an IT Managed Service/Security Service Provider operates. Knowledge of cybersecurity terms such as SIEM, EDR, XDR, Firewalls, Threat Intelligence etc. Familiar with Cloud technologies and platforms such as AWS and Azure. Proven history of working with Managed Security Service Providers (MSSP) Education & Experience Educational qualification: BE or any postgraduate in any stream Candidates should have at least 4-5 years of experience working Pre- Sales/ Bid Management/Technical writing. Any Cyber Security related certifications are highly desired. A desire to learn, harness AI, and to support the creation of better content. Show more Show less

Why do we exist? What do we do? The quality of school education available to students from low-income communities across India is abysmal. Their chances of attending college, or building a career are significantly lower than their high-income peers, condemning them to a life without voice or choice. iTeach was born in 2015 to challenge this status quo and create a level playing field for ALL children. We run free and high-impact schools and an exceptional college-to-career program for the most disadvantaged students in Pune and Navi Mumbai. We are known for our world-class professional development, our result-oriented team culture, and our student-centric school design. Read more about us at www.iTeachSchools.org. Responsibilities Design teaching plans and excel at teaching your subject (60% time) Design innovative Annual Plans, Unit Plans, and Lesson Plans - and contribute to the central Curriculum Teach subjects of your expertise and achieve stellar outcomes. Design and conduct regular assessments to monitor learning and analyze data to improve the school. Define and lead the building of a positive and strong school culture with a focus on learning and joy. Collaborate with parents of the students through regular meetings to ensure their active involvement. Coordination of School and Organization Projects (30% time) Coordinate and lead the highest impact projects in school, such as Hobby Clubs, Career Awareness, Annual Day, Sports Day, etc. Serve as iTeach Subject Team Coordinators, Grade Team Coordinators, and iTeach Interviewers. Coordinate relationships with government officials, neighboring schools, and the iTeach Network Team. Use these opportunities to strengthen your leadership skills and mentor new teachers. Mentoring students (10% time) Mentor nearly 15-20 students throughout the year. Develop ways to ensure that these students have strong study habits, high attendance, and the drive to excel - share these plans with all teachers across the ecosystem. Prerequisites Required: Bachelor’s Degree with strong academic and holistic performance Required: Top quartile score on iTeach Teacher Aptitude Test Required: Teaching experience in a secondary grade for 2+ years Preferred: B Ed Degree Salary: Salary is decided based on the candidate's education and work experience. Our usual compensation for this role is between 42500k and 50000k CTC per month. We also take pride in providing the best industry benefits, such as PF, Gratuity, Medical Insurance, etc. Show more Show less

Company Overview Onsitego is India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Title Executive Assistant Department CEO’s office Location Mumbai Reporting To CEO Job Purpose: To act as an executive assistant to the CEO to enable him to operate efficiently Responsibilities Manage CEO’s calendar and set up meetings Screen phone calls, visitors, correspondence etc Ensure all arrangements for meetings are made effectively Greet visitors and make them comfortable Make all travel & accommodation arrangements to ensure smooth travel & stay Support CEO in payment of personal credit card bills, making expense reports etc. Organize and maintain files Experience: 5-8 years Qualification: Graduate Candidate Requirements Good organizing & time management skills Discreet and ability to maintain confidentiality of confidential information Courteous Good communication skills MS office knowledge Benefits We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work. We have a well-defined leave policy for our people to take care of their personal commitments and exigencies. We care for our people and take care of them and their family by offering them Mediclaim policy. Your professional growth and company growth go hand-in-hand. We provide you a platform to learn and polish your skills. Show more Show less

POSITION PURPOSE The Service Delivery Manager (SDM) is accountable for ensuring the consistent and high-quality delivery of IT services and support across IDP’s production environments, working in close collaboration with the Service Desk, infrastructure, application support teams, CRM teams, and third-party vendors. The SDM is also responsible for driving operational excellence, automation, AI-driven support, continual service improvement (CSI), and enhancing customer satisfaction. Service Management & Customer Satisfaction Responsibility Measure Serve as the single point of accountability for end-to-end service delivery and performance. Customer Satisfaction Score (CSAT) Ensure services align with business expectations and SLAs/OLAs are consistently met. % SLA Compliance Lead monthly and quarterly service reviews. Number of Improvement Actions Identified & Tracked Major Incident Management (MIM) Responsibility Measure Act as the Major Incident Manager for Severity 1/critical incidents. Mean Time to Resolve (MTTR) for Sev 1 Incidents Conduct After Action Reviews (AARs) within 48 hours. % AARs Completed on Time Drive root cause analysis. % of RCAs Implemented Operations Oversight & Vendor Management Responsibility Measure Collaborate with vendors for efficient service delivery. Vendor SLA Adherence Monitor infrastructure health. System Uptime % Track vendor performance. Quarterly Vendor Scorecard Rating Data-Driven Insights, Reporting & Automation Responsibility Measure Monitor and report on SLAs, KPIs, and incident trends. Accuracy & Timeliness of Reports Use Now Assist/AI tools for proactive management. % Reduction in Manual Effort via Automation Present insights to influence strategic decisions. Number of Strategic Changes Implemented Based on Insights CRM & Customer Engagement Systems Responsibility Measure Manage CRM platforms (Salesforce, SAP C4C, MS Dynamics, etc.). CRM System Uptime & Response Times Leverage CRM analytics for service performance. Number of Improvements Initiated via CRM Insights Collaborate with CRM owners for integration stability. CRM Incident Closure Rate Within SLA Continuous Service Improvement Responsibility Measure Lead initiatives for process and service enhancements. % of CSI Actions Completed Promote automation and AI-driven improvements. % Increase in Automated Transactions Implement ITIL best practices. % Audit Compliance to ITIL Standards Change & Release Governance Responsibility Measure Support CAB meetings and change evaluation. % of Changes Without Backout or Failure Ensure business alignment for changes. Business Approval Rate for Changes Project Transitions Responsibility Measure Ensure readiness during new service transition. % of Projects Transitioned Without Major Issues Represent service operations in go-live. Transition Checklist Compliance Rate Team Collaboration & Leadership Responsibility Measure Foster a culture of ownership and responsiveness. Internal Engagement/Feedback Score Mentor staff for key roles. % of Team with Role Readiness Plans Privacy, Security & Compliance Responsibility Measure Align with data privacy/security standards. % Compliance in Security Audits Identify/escalate security risks. Number of Security Incidents Detected Early Experience & Qualifications 10+ years of experience in IT service delivery, production support, or operations. Proven expertise in managing high-severity incidents and leading support operations. Strong experience with ITSM tools (e.g., ServiceNow), CRM platforms (e.g., Salesforce, MS Dynamics, SAP C4C), automation frameworks, and AI/ML-powered tools like Now Assist. Familiarity with cloud platforms (AWS/Azure), DevOps, and modern monitoring tools. ITIL Foundation certification (v3/v4) mandatory; ITIL Intermediate/Expert preferred. LEADERSHIP & BEHAVIORAL COMPETENCIES Demonstrates urgency and accountability in resolving critical issues. Strong interpersonal and communication skills; can influence at senior levels. Collaborative and team-oriented with a focus on stakeholder satisfaction. Analytical thinker with a continuous improvement mindset. Ability to work under pressure, manage priorities, and drive results. Show more Show less

Key Responsibilities Approve daily transactions for selected products as applicable (e.g. traveler’s cheques, cashier’s orders, currency exchange, merchant services, safe boxes) as well as transactions exceeding specified teller limits Manage Service Delivery – observe queue time and length; take action as needed to capacitize serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency, improve turn around time Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service General Reconciliation and Compliance Activities (may be individually assigned) which may typically include: Dual control of Cash functions Control of Security stationary, deliverables Review of processing entries and vouchers Follow-up with customers for returned deliverables as applicable (eg. cheque-books/ cards/ Pins/ Combi packs, etc) Review of reconciliation proofs for daily control as well as surprise audit proofing Preparation of service quality and productivity management reports and other regulatory returns Rectification of internal control issues Ensure satisfactory ratings in all internal/external audits conducted at the branch Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated. Mandatory reporting of KRIs and teller productivity Ensure timely and accurate submission of all returns both internal and statutory for sales and service Ensure a proper control of Keys, combination settings and passwords that protect cash & valuables. Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported as per guidelines Staff Supervision, Coaching and Training: daily organization of workflow/ breaks and staff levels and coaching/ training where necessary for improved performance Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Achieve high employee engagement and satisfaction. Ensure optimum teller productivity Contribute to branch performance through referrals, efficient customer service, effective operations controls Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner; Report all accidents and incidents and bring to the attention of the management any hazard in the workplace As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that: Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately. The contractors working in your area or for you are working in a safe & healthy manner. Ownership of the Archival portfolio for the branch. Liaising with the external vendors and ensuring archival and retrieval is carried out in a manner as stated in the policy document without exception. Maintain MIS with regard to documents archived with due acknowledgement from the vendor for each of the file Skills And Experience Diligent & Punctual Banking Knowledge Team Management Strong communication skills Customer orientation and sales focus Good interpersonal skills Qualifications Graduate/ Post Graduate Anywhere between 1 - 4 years of overall experience Banking knowledge, understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability Customer Orientation and sales Focus About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Show more Show less

Offering Integrated Building Envlope Design and Consultancy services, Team of highly specialist individuals that has worked with a world renowned specialist consultancy firm, committed to deliver truly international service with a strong local presence. The team has delivered several prestigious projects throughout the region and well known faces to the façade industry. We believe our unique capability of offering integrated building envelope design will greatly benefit our clients and projects, we aim to bring skills and expertise needed for any particular project. We have proven track record in our ability in bringing cutting edge design solutions to address challenging and complex project requirements right from concept to implementation. The Role B Arch Graduate (passed out, ready to join immediate) min. 70% score, CGPA min. 7.5. Interested to work on various interesting Building Design and applications . Willing to learn and keen to explore multi discipline design aspects. Good understanding and ability to read architectural/technical drawings Working with a team of engineers, architects and designers Working from concept to design development of designs Coordinate internally and get inputs from senior members for the preparation of designs Prepare quick 3d model for concept, and design developments. Prepare sketches with inputs from others, and compile them in a report Ideal Profile Skills And Capabilities B. Arch Passed out with min. 5 year experience 3d design knowledge and having working knowledge in software such as Revit, Rhino, etc,. Interested in Building architecture, materials, construction techniques Good in hand sketching, illustration, presentation and report preparations Ability to work in a given timeframe, good understanding and ability to communicate within the design Willing to relocate to Mumbai/Thane/Navi Mumbai What's on Offer? Work in a company with a solid track record of performance Work alongside & learn from best in class talent A role that offers a breadth of learning opportunities Show more Show less

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. This position requires expertise in designing, developing, debugging, and maintaining AI-powered applications and data engineering workflows for both local and cloud environments. The role involves working on large-scale projects, optimizing AI/ML pipelines, and ensuring scalable data infrastructure. As a PMTS, you will be responsible for integrating Generative AI (GenAI) capabilities, building data pipelines for AI model training, and deploying scalable AI-powered microservices. You will collaborate with AI/ML, Data Engineering, DevOps, and Product teams to deliver impactful solutions that enhance our products and services. Additionally, it would be desirable if the candidate has experience in retrieval-augmented generation (RAG), fine-tuning pre-trained LLMs, AI model evaluation, data pipeline automation, and optimizing cloud-based AI deployments. Responsibilities AI-Powered Software Development & API Integration Develop AI-driven applications, microservices, and automation workflows using FastAPI, Flask, or Django, ensuring cloud-native deployment and performance optimization. Integrate OpenAI APIs (GPT models, Embeddings, Function Calling) and Retrieval-Augmented Generation (RAG) techniques to enhance AI-powered document retrieval, classification, and decision-making. Data Engineering & AI Model Performance Optimization Design, build, and optimize scalable data pipelines for AI/ML workflows using Pandas, PySpark, and Dask, integrating data sources such as Kafka, AWS S3, Azure Data Lake, and Snowflake. Enhance AI model inference efficiency by implementing vector retrieval using FAISS, Pinecone, or ChromaDB, and optimize API latency with tuning techniques (temperature, top-k sampling, max tokens settings). Microservices, APIs & Security Develop scalable RESTful APIs for AI models and data services, ensuring integration with internal and external systems while securing API endpoints using OAuth, JWT, and API Key Authentication. Implement AI-powered logging, observability, and monitoring to track data pipelines, model drift, and inference accuracy, ensuring compliance with AI governance and security best practices. AI & Data Engineering Collaboration Work with AI/ML, Data Engineering, and DevOps teams to optimize AI model deployments, data pipelines, and real-time/batch processing for AI-driven solutions. Engage in Agile ceremonies, backlog refinement, and collaborative problem-solving to scale AI-powered workflows in areas like fraud detection, claims processing, and intelligent automation. Cross-Functional Coordination and Communication Collaborate with Product, UX, and Compliance teams to align AI-powered features with user needs, security policies, and regulatory frameworks (HIPAA, GDPR, SOC2). Ensure seamless integration of structured and unstructured data sources (SQL, NoSQL, vector databases) to improve AI model accuracy and retrieval efficiency. Mentorship & Knowledge Sharing Mentor junior engineers on AI model integration, API development, and scalable data engineering best practices, and conduct knowledge-sharing sessions. Education & Experience Required 12-18 years of experience in software engineering or AI/ML development, preferably in AI-driven solutions. Hands-on experience with Agile development, SDLC, CI/CD pipelines, and AI model deployment lifecycles. Bachelor’s Degree or equivalent in Computer Science, Engineering, Data Science, or a related field. Proficiency in full-stack development with expertise in Python (preferred for AI), Java Experience with structured & unstructured data: SQL (PostgreSQL, MySQL, SQL Server) NoSQL (OpenSearch, Redis, Elasticsearch) Vector Databases (FAISS, Pinecone, ChromaDB) Cloud & AI Infrastructure AWS: Lambda, SageMaker, ECS, S3 Azure: Azure OpenAI, ML Studio GenAI Frameworks & Tools: OpenAI API, Hugging Face Transformers, LangChain, LlamaIndex, AutoGPT, CrewAI. Experience in LLM deployment, retrieval-augmented generation (RAG), and AI search optimization. Proficiency in AI model evaluation (BLEU, ROUGE, BERT Score, cosine similarity) and responsible AI deployment. Strong problem-solving skills, AI ethics awareness, and the ability to collaborate across AI, DevOps, and data engineering teams. Curiosity and eagerness to explore new AI models, tools, and best practices for scalable GenAI adoption. About Athenahealth Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. What’s unique about our locations? From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. Our Company Culture Might Be Our Best Feature. We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone. Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement. What can we do for you? Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Record to Report - DOP . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

A As a Sr Tech Prod Mgr, Technical Product Management at Optum, your responsibilities will include managing the product roadmap for your assigned capability and team, ensuring product delivery meets customer expectations, actively managing backlog refinement, grooming and prioritization, creating and maintaining feature and user story development, and ensuring product releases meet expected outcomes. You will manage the evaluation of product requirements, specifications and the ranking of features in order of importance. You will define product roadmaps in collaboration with stakeholders, contributing market and technical insights throughout the process. Ensuring user stories are tied directly to OKRs, managing prioritization, driving budget at scrum team level and translating customer insights into actionable jobs. Very good communication skills to drive discussions. Finally, you would strive to achieve customer delight and higher Net Promoter Score (NPS). Knowledge of Aha! and Rally is preferred Responsibilities will include managing the product roadmap for your assigned capability and team, ensuring product delivery meets customer expectations, actively managing backlog refinement, grooming and prioritization, creating and maintaining feature and user story development, and ensuring product releases meet expected outcomes. Preference for pharmacy/PBM experience (dispensing, operations, Rx/HC supply chain, medication adherence, retail). Must have more than 7 years of experience. Show more Show less

Job Description Target Audience: Graduates/ Postgraduates from recognized universities can apply. Locations of work: Pune Pre Requisites • Candidate must be an Indian citizen and above 18 years of age • Candidates should not have any backlogs for participating in the hiring process • Candidate needs to possess good communication skills • Candidate needs to be flexible to get allocated to any of the mentioned Mphasis operating locations • Candidate needs to be flexible to work in any shift as per business requirement. Profile / Designation: Senior Customer Service Associate / Executive (Level 2 / 3) Job Summary –  Customer Associate – Minimum 3+ years experience Soft Skills:  Good communication  Good understanding of English language Technical Skills:  Good computer knowledge  Good typing speed  Good keyboard knowledge and system navigation Skills Required: (Level 3)  Fluent and Good / Great command on 'Written' and spoken English  Relevant experience of having worked in an international contact center with 18 months  Versant score 0f 60 + at hiring stage  Typing speed of 35- 40 wpm with accuracy of 93% +  Weekend + 24 / 7 shift model + split weekly off working module  Should be able to deliver 8 hours of productive login hours daily with 3 chat concurrency  Good Analytical, logical, and reasoning skills is a must  Must have basic skills with usage of MS word and MS excel  Must be able to handle stress and work under pressure of SLAs Show more Show less

Hyderabad, Telangana | Full Time Apply Now Neudesic is currently seeking Senior Data Scientists. This role requires the perfect mix of being a brilliant technologist and also a deep appreciation for how technology drives business value. You will have broad and deep technology knowledge and the ability to architect solutions by mapping client business problems to end-to-end technology solutions. Demonstrated ability to engage senior level technology decision makers in data management, real-time analytics, predictive analytics and data visualization is a must. To be successful, you must exhibit strong leadership qualities necessary for building trust with clients and our technologists, with the ability to deliver ML/DL projects to successful completion. You will partner with solution architects to drive client success by providing practical guidance based on your years of experience in data management and visualization solutions. You will partner with a diverse sales unit to professionally represent Neudesic experience and ability to drive business results. In addition, you will assist in creating sales assets that clearly communicate our value proposition to technical decision makers. Experience: 6+yrs Primary Skills: Python. SQL,ML,NLP,Data models,Data Insights Strong mathematical skills to help collect, measure, organize and analyze data. Knowledge of programming languages like SQL and Python Technical proficiency regarding database design development, data models, techniques for data mining, and segmentation. Proficiency in statistics and statistical packages like Excel to be used for data set analyzing. Knowledge of data visualization software like PowerBI is desirable. Knowledge of how to create and apply the most accurate algorithms to datasets in order to find solutions. Problem-solving skills Adept at queries, writing reports, and making presentations. Team-working skills Verbal and Written communication skills Proven working experience in data analysis. Job Description 2 Expertise on a broad set of ML approaches and techniques, ranging from Artificial Neural Networks to Bayesian Non-Parametric methods, model preparation and selection (feature engineering, PCA, model assessment), and modeling techniques (optimization, simulation) Proficiency in data analysis, modeling, and web services in Python. GPU programming experience. Natural Language Processing experience – Ontology detection/Named Entity recognition and disambiguation and Predictive Analytics experience a plus. Familiarity with existing ML stack (Azure Machine Learning, scikit-learn, Tensorflow, Keras and others) SQL/NoSQL experience Experience with Apache spark with Databricks or similar platform for crunching massive amount of data Experience in leveraging AI in the CX (Customer Experience) domain a plus: Service (Topic Analysis, Aspect based sentiment analysis, NLP in Service context), Pre-Sales (Segmentation and Propensity Models) as well as Customer Success (Sentiment analysis, Best-Agent to Route, Churn Prediction, Customer Health Score, Recommender Systems for Next Best Action) using Machine Learning and Data Science for Recurring Revenue based business models Software Development Skills Experience in SQL and development experience in at least one scripting language (Python, Perl, etc.), and one high level programming language (Java) Experience in containerized applications on cloud (Azure Kubernetes Service), cloud databases (Azure SQL), and data storage (Azure Data Lake Storage, File storage) More About Our Predictive Enterprise Service Line The digital business uses data as a competitive differentiator. The explosion of big data, machine learning and cloud computing power creates an opportunity to make a quantum leap forward in business understanding and customer engagement. The availability of massive amounts of information, massive computing power and advancements in artificial intelligence allow the digital business to more accurately predict, plan for and capture opportunity unlike ever before. The predictive enterprise service line the evolution from using data strictly as a reporting mechanism of what’s happened to leveraging the latest in advanced analytics to predict and prescribe future business action. Our services include: Data Management Solutions: We build architectures, policies, practices and procedures that manage the full data lifecycle of an enterprise. We bring internal and exogenous datasets together to formulate new perspectives and drive to data-thinking. Self-Service Data Solutions: We create classic self-service and modern data-blending solutions that enable end-users to enrich pre-authored analytic reports by blending them with additional data sources. Real-Time Analytic Solutions: We build real-time analytics solutions on data-in-motion that eliminate the dependency on stale and static data sets resulting in the ability to immediately query and analyze diverse data sets. Machine Learning Solutions: We build machine-learning solutions that support the most complex decision support systems Neudesic is an Equal Opportunity Employer Neudesic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Neudesic is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Neudesic will be the hiring entity. By proceeding with this application, you understand that Neudesic will share your personal information with other IBM companies involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: https://www.ibm.com/us-en/privacy?lnk=flg-priv-usen Submit Your Application You have successfully applied You have errors in applying Apply With Resume * First Name* Middle Name Last Name* Email* Mobile Phone Candidate Location--Choose-- Bengaluru Hyderabad Kochi Other Social Network and Web Links Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium) Cover Letter Attach a file < 2 MB Show more Show less

Qualification Education: Any Graduate (preferably - MBA/ MCA/Btech) Preferably PMP / Prince 2 certification/ Lean Sigma. Preferably in a managerial role for min 7 years +. Excellent verbal and written communications skills and English proficiency. Demonstrated experience of Project / Portfolio management. Indepth understanding of SDLC preferably AGILE. Willingness to work at different location. Responsibility Stakeholder/Business Management Overall accountable to all internal and external stakeholders across the portfolio ' Ensure deep understadning of the practice and portfolio objectives and drive the strategy the same in portfolio assigned. ' Provide regular portfolio status updates and track KPI's/ Metrics related to all project tasks assigned. collaborates and manages relatiosnhsips with teams across geographies across F2B streams. Lead solution development activities for RFI/ RFP's for change management projects. Proactively identify opportunities for additional business with customer. Anticipate & plan for new business & get involved in hiring. ' Accountable for revenue and profitability of portfolio managed through key cost drivers. Ensure robust Revenue Forecasting and Contract Agreement. Ensures team adherence to business and compliance requirements (timesheets, billing inputs, CBT's, expense reports) across both client and internal stakeholders. Responsible for team high billable utilization and productive engagement during nonbilled period. Knowledge Management Develop Knowledg management framework and and knowldge sharing across the teams. Leads development of new business change offerings and frameworks per client, internal and industry needs. Performs industry research on emerging topics and develop white papers with team. Ensures availability/ maintenance of knowledge. Customer Relationship Management Accoutable for customer relationships across the prtoflio managed and CSAT recieved. Manage customer relationships through regular communication with clients through weekly/ monthly reviews. Ensure deep appreciation of client priority and strategy and ensure alignment by driving the relevant internal projects. Discuss operational issues and Critical to Quality (CTQ) delivery issues with the customer. Attend customer calls and meetings, proactively flag issues and prevent surprises. Manage and resolve escalations and issues raised by customers. Analyze customer feedback at desired intervals and initiate ways to improve the score. Build deep relationships with program managers or portfolio owners in the customer organization, be recognized as trusted advisor by clients. Process Improvements and Adherence Initiate and deliver on process improvement projects to improve process efficiencies. Driving Forums on Thought sharing for project improvement. Whitepaper Writing. Automation Oppurtunity. Project delivery (Functional Skills) Gain deep insights into client issues and potential risks based on subject matter expertise. Devise approach to solving complex problems Exhibit intellectual leadership to the problem solving effort. Manage conflicting stakeholder expectations, Manage project and portfolio scope. Leverage experience/ learnings from similar engagements. Design and conduct client workshops. Identify the appropriate approach, tools and methodologies to perform analysis and draw conclusions. Full leadership for managing delegated endtoend creation of project deliverables. Help team to develop new insights from the analysis. Prioritize the recommendations based on ease of implementation and impact. Provide ongoing updates to the client on engagement status. Solicit feedback on interim deliverables. Manage project escalations. Design and implement KPI, measurement systems and visual tracking controls/dashboards. Drive team to achieve SLAs / metrics – productivity and quality targets within the established timelines. Provide mentoring support to BAs / PMs. People/Team Provide guidance and mentorship to team. Conduct performance appraisals for team members. Manage attrition through skip level meetings, planning interventions, engagement calendars. Identify training needs for direct reports and ensure domain/developmental trainings needs are met. Participate in organizational initiatives such as recruitment drives, training programs etc. Act as a mentor to B school interns Support lateral recruitment initial screening/interviews. Align the team to customer & business needs. Drive a culture of accountability within the team members. Identify competencies in the team & assign responsibilities accordingly. Participate in career planning ,succession planning & designing road maps. Responsible for motivation level and retention of manpower. Manage attrition through skip level meetings, planning interventions, engagement calendars. Participate in organizational initiatives such as recruitment drives, training programs etc. Must Have Skills MS Excel Good To Have Skills Online/Digital Marketing Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SSIS . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. About Mindshare: A Leading WPP Media Brand, Mindshare delivers Good Growth for its clients. As “Growth Architects," we drive growth that benefits all stakeholders — better for people, planet, and business — by using media with intention. This approach creates more meaningful connections with consumers, increases consumer trust in the brand, and delivers better outcomes for all stakeholders. Role Summary And Impact Reporting of the role 3 Best Things About The Job Get to work in a truly integrated team handling 360 aspects for a brand Will work closely with the leading publishers such as Google & Facebook Will be exposed to Programmatic In Three Months In this role, your goals will be: Understood the complete biddable media scenario on client’s business, e.g. Search, Facebook, etc. Handled day to day tasks / requirement effectively In Six Months Optimized implementation in all biddable media platforms Recommended and implemented best practice Explored and executed an innovation in one of the biddable media platforms In 12 Months Exceed client expectations in terms of biddable media implementation Create a road-map for the next year. What Your Day Job Looks Like At GroupM Analyze, track and optimize on an ongoing basis effective benchmarks for measuring the campaigns performance including keyword/placement bids, account daily/monthly budget caps, impression share, quality score, CTR, conversion rate and other important metrics and proactively make strategic recommendations to meet campaign goals and improve performance. Communicate with internal stake holders on project development, timelines, and results. Work closely with the other team members to meet goals. Monitor and administer analytics dashboards and key reporting MIS tools and regularly make recommendations for improving the data available Client communication, prioritizing work for the team and ensuring the recommendations and optimization on the account is designed to meet client KPIs Stay ahead of the competition by analyzing, keeping pace and regularly documenting search engine and PPC industry trends across web and mobile platforms, and adopting new/best practices on an ongoing basis. What You’ll Bring Expertise in Google analytics Through understanding of Google AdWords Understanding of Bid Management Tools Number Crunching Understanding of Programmatic Minimum Qualifications Relevant experience of 2-3 years in search marketing roles Life at WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted. requisitionid:42577 Show more Show less

Experience: 2 to 4 Years Location: Phase 8B, Mohali Work Mode: Work from Office Client Type: International (US, UK, AU preferred) Key Responsibilities: Plan, create, and manage Google Ads campaigns (Search, Display, Shopping, YouTube) for international clients. Perform keyword research, audience targeting, and ad copywriting to drive quality leads and conversions. Optimize campaigns regularly to improve ROI, CTR, Quality Score, and reduce CPA. Track and report performance using tools like Google Analytics, Google Tag Manager, and Data Studio. Conduct A/B testing on ads, landing pages, and bidding strategies. Stay up to date with platform changes, industry trends, and competitor strategies. Coordinate with internal teams (design/content) to ensure timely ad creatives and landing page optimization. Communicate campaign performance and insights with clients through regular reporting. Requirements: 2–4 years of proven experience in managing Google Ads campaigns. Hands-on experience with Google Ads , Google Analytics , Tag Manager , and Search Console . Strong understanding of international market dynamics, especially for US, UK, or Australian clients. Google Ads Certification (preferred). Excellent analytical skills and attention to detail. Strong communication and client management skills. Show more Show less

Job Description Associate, Financial Planning & Analysis II At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about. We’re seeking a future team member for the role of Associate, Financial Planning & Analysis II to join our BNY - Insight Investment – Finance team. This role is located in Pune MH –HYBRID. In this role, you’ll make an impact in the following ways: Responsible for collecting, organizing, analyzing, interpreting and communicating financial data in meaningful way. Support the month end financial reporting process, including cost analysis, accurate closing of monthly financials, and conducting post-close variance analysis of actual vs forecast Excellent knowledge of accounting concepts such as accruals, pre-payments, Fixed Asset accounting, chart of accounts, project accounting among others Work on month end reporting, senior Mgmt deck and presenting the information in senior stakeholders meeting. Act a finance partner, proactively identifying business issues and opportunities Collaborate cross -functionally with virtual teams and communicate effectively with leadership Provide effective reporting for executive presentations Work on ad-hoc projects To be successful in this role, we’re seeking the following: Experience of minimum 3-4 years in Financial industry Bachelors/Master’s degree in Finance Accounting, Economics An independent, self-motivated individual who works well under pressure with a positive and service-oriented attitude Highly proficient with MF Office suite, especially Excel System savy with ability to learn new systems quickly. Prior experience in Oracle, SAP or such ERPs would be beneficial Prior experience in FPnA or Financial analysis would be helpful At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits And Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Show more Show less

About The Position At Kohler India Technical Center, we are a dedicated global hub providing comprehensive technical and non-technical services for all Kohler Co. businesses and product lines worldwide, including our renowned Kitchen and Bath products. We are looking for a Sourcing associate to join our team and enrich our organization by bringing the Category Expertise, In depth knowledge of Sourcing and Sourcing Processes, Strategic Mindset, Creativity, and Divergent thinking. The associate would need to drive Global Sourcing Categories/Projects with an ability to influence internal and external stakeholders. Key Responsibilities Deliver Global Sourcing Services in an excellent manner Lead sourcing initiatives and ownership for Global Facility Management Services – Lease contracts, Manpower contracts, Security, Housekeeping, Transport, Canteen, Hotel contracts etc. Expert in contract management for Facilities Spend, able to negotiate the critical clauses and define SLA, terms for the contracts. In collaboration with sourcing associates and business stakeholders, manage a range of Facilities Management projects. Manage commercial aspects including requirements gathering, writing RFPs, managing the RFP process, supplier score carding, commercial negotiation, summarizing and presenting the business case, contract review and implementation. Develop expert understanding of Facilities Management category such as marketplace, best practices, and industry trends. Manage purchasing-related risks in a professional manner, has an understanding and implement KPIs, SLAs etc. Lead sourcing activity, gaining stakeholder buy-in, setting up project teams, and delivering the best value solution or engagement in a timely fashion. Conduct spend analysis, price benchmarking, strategy analysis to identify areas for cost savings, process improvements, and supplier optimization, and provide actionable insights to stakeholders on category performance, spend, and supplier metrics. Develop, implement, and manage category strategy aligned with business objectives, ensuring cost savings and continuously evaluating opportunities to improve procurement processes. Review, manage, and negotiate suppliers' contracts to ensure favorable terms, conditions, and pricing, and provide insights to the team on contract negotiations. Manage eSourcing activities, including receiving and analyzing offers, comparing proposals, and identifying negotiation points to share with Category Leaders. Process Improvement: Identify and execute process improvement opportunities to enhance efficiency and effectiveness. Bidding Expertise: Conduct and manage competitive bidding processes to ensure cost-effective procurement in facility buying. Follow and enforce the company’s Global Procurement Policy and procedures. Ensure Compliance with Kohler’s Global Sourcing Policy Enforce this across the business and stakeholders for Sourcing or related activities Standard Operating Process (SOP) Setup and Process Improvement Constantly searching and seeking improvement of Facility Management services and practices that eliminate non-value-added activity and incorporates relevant best practices Work effectively with all the teams concerned, functions Develop, Maintain, and enhance relations with the stakeholders. Understand business requirements, ensure alignment with category strategy and exhibit superior customer service skills. Forecast growth opportunities, prepare roadmaps, and build capabilities for future readiness Required Competencies Analytical Skills: Able to pull together large data sets, validate, spot trends, analyze and present in a neat and organized way. Highly organized with attention to detail. Commercial Skills: Solid commercial acumen. Preferably some understanding of working with different in-country commercial law. Able to deal with internal complexities of global organization. IT Skills: Proficient in the use of Microsoft applications such as Excel, Word and PowerPoint. Able to use tools such as Power BI. Negotiation: Capable of creating and executing negotiation strategies across cultural boundaries in the best interest of the company. Strategy Development: Ability to maintain and influence spend category strategy with the understanding of interdependences, risks, and impact of strategy on individual business units. Project Management: Proficient in managing/leading multi-location/regional projects with awareness of culture, currency, geography and political factors. Continuous Improvement: Build and maintain expert knowledge of leading-edge trends in market/industry relative to category responsibility. Able to work under own initiative Interpersonal: Demonstrates professionalism in communicating with associates of all levels with the organization. Proactively identifies and supports improvements and sells ideas to business leaders. Communicates departmental vision and goals, creating an atmosphere of open communication. Recognizes and capitalizes on team dynamics, seeking out both internal and external opportunities for the benefit of the team environment. Identifies critical relationship building opportunities. Development of successful cross functional relationships taking an active role within project teams and offering support, embracing diverse and global cultures. Resilient and adaptable. High energy and positive attitude Education And Experience Requirements 5-6 years’ experience as a Buyer, of which 2-3 years’ experience in managing Facilities Management category Experience in managing Capital Equipment category (desirable, not essential) Use of eSourcing systems such as eAuctions (desirable, not essential) First class English written and spoken communication skills Spanish written and spoken communication skills (desirable, not essential) Degree (or equivalent) desirable in Engineering, Supply Chain Management, Operations, Business Able to work within hybrid working environment (2-3 days from office, remainder from home) Flexible work (half of day to be US/Mexico time zone Show more Show less

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. The “FP&A Analyst” for Cytiva is responsible for Budgeting, monthly Forecasting, variance analysis, month close process, publishing Bowler report, Dashboard report and P&L report. This position is part of the global India Finance COE located in Bangalore and will be on-site (working hours from 1.30 PM to 10.30 PM). At Cytiva, our vision is to advance future therapeutics from discovery to delivery. What you will do: Key business partner to Finance leaders & operation team in leading planning cycles, estimates & books closing to help define priorities for the business. Lead financial activities for monthly and quarterly pacing/closing and provide strong leadership and analytics for estimates, Budget setting, along with leading analytics around high impact cost like headcount, contractors etc. Maintain financials, score cards etc., and support in dashboards, reports publishing Providing necessary analytics to highlight key business performance drivers, identifying risks and opportunities throughout the quarter, and developing processes to mitigate risks while capitalizing on opportunities. Consolidating actual operating performance and reporting results while also providing variance reporting and investigative analysis against budgets, forecast and performance results. Accountable for creating and maintaining SOP's while participating in simplification projects that will facilitate and increase capacity for value-added financial analysis. Responsible for quality error free deliverables in accordance with the quality standard for FP&A CoE Who you are: B. Com, MBA, CA, CMA, along with 3 - 5 years of progressive finance experience Excellent analytical skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change Strong PC skills: experience with financial systems/applications such as OneStream Oracle, Hyperion, Qlik etc. along with strong knowledge of excel / spreadsheet Effective communication and interpersonal skills Experience working in a global environment with sound understanding of global processes and transaction flows Adaptable/Flexible: being opened to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations Strong analytical skills: able to analyze large quantities of data, identify trends and drivers, link financial results to operational performance and distil them into insightful analysis; Process improvement initiatives; Working in ambiguous situations: adaptable & open to change in response to new information, different or unexpected circumstances; BI tools, for example QlikSense, OneStream; Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Show more Show less