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Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Data Engineering Full Stack . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue target Responsibilities Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Key Responsibilities Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Skills And Experience Post Graduate, consistent academic career Extensive sales experience (2 to 5 years) Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills Role Specific Technical Competencies Diligent & Punctual Knowledgeable about the role Certified with relevant courses Confident Fluent in Language Banking Exposure Management Information Skills Good Interpersonal Skills Customer and Service Oriented About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls Key Responsibilities He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplac Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct. Skills And Experience Diligent & Punctual Knowledgeable about the role Certified with relevant courses Confident Fluent in Language Banking Exposure Management Information Skills Good Interpersonal Skills Customer and Service Oriented Post Graduate, consistent academic career Extensive sales experience (2 to 5 years) Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills Qualifications Education: Graduate/Post Graduate(From A Recognised Institution) Languages: Hindi & English Role Specific Technical Competencies Communication Skills Product Knowledge Market Knowledge About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Approve daily transactions for selected products as applicable (e.g. traveler’s cheques, cashier’s orders, currency exchange, merchant services, safe boxes) as well as transactions exceeding specified teller limits Manage Service Delivery – observe queue time and length; take action as needed to capacitize serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency, improve turn around time Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service General Reconciliation and Compliance Activities (may be individually assigned) which may typically include: Dual control of Cash functions Control of Security stationary, deliverables Review of processing entries and vouchers Follow-up with customers for returned deliverables as applicable (eg. cheque-books/ cards/ Pins/ Combi packs, etc) Review of reconciliation proofs for daily control as well as surprise audit proofing Preparation of service quality and productivity management reports and other regulatory returns Rectification of internal control issues Ensure satisfactory ratings in all internal/external audits conducted at the branch Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated. Mandatory reporting of KRIs and teller productivit Ensure timely and accurate submission of all returns both internal and statutory for sales and service Ensure a proper control of Keys, combination settings and passwords that protect cash & valuables. Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported as per guidelines Key Responsibilities Staff Supervision, Coaching and Training: daily organization of workflow/ breaks and staff levels and coaching/ training where necessary for improved performance Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Achieve high employee engagement and satisfaction. Ensure optimum teller productivity Contribute to branch performance through referrals, efficient customer service, effective operations controls Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner; Report all accidents and incidents and bring to the attention of the management any hazard in the workplace As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that: Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately. The contractors working in your area or for you are working in a safe & healthy manner. Ownership of the Archival portfolio for the branch. Liaising with the external vendors and ensuring archival and retrieval is carried out in a manner as stated in the policy document without exception. Maintain MIS with regard to documents archived with due acknowledgement from the vendor for each of the file Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Skills And Experience Graduate/ Post Graduate Anywhere between 1 - 4 years of overall experience Banking knowledge, understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability Customer Orientation and sales Focus Role Specific Technical Competencies Diligent & Punctual Banking Knowledge Team Management Strong communication skills Customer orientation and sales focus Good interpersonal skills About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Balance sheet growth/ Referrals to improve branch performance Contribute towards Balance sheet growth Referral of bank products to contribute towards franchise development- CASA, Assets, FX Operating Efficiency Migration of cash withdrawals, cash deposits and credit card repayments/ cash advances to ATMs Drive usage of internet banking/ mobile bankin Individual measures to improve the service levels and to provide support to individual RMs Productivity: Ensuring high productivity levels and a high number of teller transactions NPS: Enhancing Net Promoter Score to ensure good quality of service levels in the branch and to ensure client satisfaction Improve customer wait experience Reduce wait time and overall turnaround time Collective Measures To Support The Governance And Operations Capabilities Audit: Being audit-ready at all times. Ensuring there are no errors/ breaches reported in the teller area during audit and surprise checks Operations Loss: Ensuring there are no operations losses in the branch Frauds are minimized / reduced Ensure management control and performance / operating standards are appropriate and are being adhered to Transaction processing to be carried out in the branch as per agreed internal and external policies and procedures Accurate and prompt reporting of KRI’s / KCS/ SORR/LSORR and other reports Necessary follow up on excesses and provisions created to be tracked very closely. Ensure that transactions processing is error free and as per the delegated authority levels. All transactions are processed & reported keeping in mind the ML and KYC norms Key Responsibilities Strategy Awareness and understanding of the Group’s business strategy and model appropriate to the role Business To achieve the set targets for portfolio growth and new sale Processes To Follow the laid down process as per DOI People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct. Governance To Follow the laid down process. Qualifications Education: Graduate, Consistent Academic Career With Relevent Experience Skills And Experience Competitive awareness & benchmarking Banking knowledge Excellent communication, interpersonal & relationship building skills Able to pick up new concepts quickly About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Strategy Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Business Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Key Responsibilities Processes Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplac People & Talent NPS & Customer management Ensure that NPS is at least in second quartile as compared to peers Use the online CMP system diligently and achieve > 75% of their require customer contact each month Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising office Governance Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Qualifications Graduate/ Post Graduate Customer Orientation and service focus Anywhere between 1 - 4 years of overall experience Banking knowledge, understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability Skills And Experience Knowledge of Bank’s Products Understanding of front and back-office processes About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

FACILITATOR SECONDARY Purpose of Role To guide and support secondary students in reaching their full academic and personal potential by delivering engaging lessons, creating a positive learning environment, and contributing to school-wide growth. The role upholds child safety, continuous improvement, and collaboration, ensuring meaningful learning and well-being for every student. ISP Principles Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately. Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others. Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community. Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools. Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement. Role Definition Teachers Inspire, Guide and encourage students to develop and fulfil the student’s academic potential. They plan, organize and implement the instructional program. Responsibility Deliverable Delivering the Curriculum Supporting the Students Participation In School Development Tasks & Activities Delivering the Curriculum Take responsibility in supporting, nurturing and taking a genuine interest in the holistic development of children assigned to you. Work closely with the Co-ordinator and fellow teachers to ensure the effective preparation and delivery of the plans Putting into practice the school’s learning and Teaching Strategy and employing a wide variety of learning and teaching tools to make learning both effective and enjoyable. Ensure curriculum documentation is recorded in the work planners and meet the deadline. Ensure that the notebooks are corrected and proper feedback is given to the students. Ensuring that all students are able to progress according to their ability. Maximising learning opportunities both within and outside the classroom through fieldtrips, visiting speakers, varied teaching styles and resources. Establishing and monitoring clear homework expectations and providing meaningful feedback. Supporting the Students Ensuring discipline (refer discipline policy) at all times in classrooms, playgrounds, and in school buses is a matter of moral obligation of every teacher. Ensuring all the students perform very well in their academic assessments both in board as well as their FA’s and SA’s. Identifying students who need SEN support and providing personalised care to bring them on par with others, during and after school hours. Teachers need to see that all students speak only in English at all times except in second language classes. Maintain positive learning environments where students are actively and collaboratively engaged in learning Giving constructive, positive feedback to students through dialogue and marking of their work. Plan outbound learning and guest/expert sessions along with the coordinator. Keeping accurate records of the progress of each student. Keeping appropriate levels of confidentiality regarding students Being flexible in order to help the school meet the needs of students Reporting student progress to parents through conferences and written reports. Creatively displaying student work within classrooms and the shared areas of the school To be a mentor for the students for their academic and personal needs. Inform the coordinators if the student needs the support of Student Counsellor. Participating in Whole School Developments Punctuality to school and classes must be the order of the day collaborating with colleagues on curriculum planning and development Attending and helping to organise events for students, parents or the wider community. Reporting any maintenance or health and safety concerns directly to the help desk Working effectively in a transparent and collaborative manner and provide professional support for colleagues Show responsibility in safe and proper use of school facilities and resources. Reporting any maintenance or health and safety concerns directly to the help desk Take charge in creating a healthy and safe environment for the students. Be observant and vigilant on safety and discipline aspects while in field trips, dining hall or in school bus. Key Performance Indicators (KPIs) Positive Student Survey Completion of Minimum training hours Managing and Display of Student works in the Soft Boards and across learning environments Board handling facilitators Salem – CBSE- Gr 10 and 12 all above 70%. Cambridge 100% pass results in Grade 8th, 10th, 11th and 12th. Erode Cambridge 100 % pass results in 8th, 10th, 11th and 12th Demonstrates progression on school average score of respective Cambridge subjects in every series College admissions in Ivy league, Top 10 universities in India and Abroad Collaboration mandatory – minimum 5 posts on teaching and learning strategies, minimum 5 contributions to resource pool of respective subject areas for teaching and learning – per month (evidence from MT platform) Constructive interactions with SME, team members and across campuses – sharing of worksheets, QPs etc for the partnership benefit of rigorous teaching and learning (MT platform) Portion completion within the timelines of the policy – July for Nov series, Oct for March series and May series Maintaining student mark score record and ensuring every child is progressing – Academic tracker Reminder System implementation and house point deduction evidence Support programme for two periods immediately after a unit test before proceeding to the next unit. Timely notebook correction and feedback. Adherence to HW policy. All templates related to planner and compliances to be followed. Skill Proficiency In English Clear Communication Collaborative Skills Analytical Skills Counselling Self-Management Knowledge Subject Knowledge IT Teaching Strategies and Methodologies Traits Principled High energy Persistence Honesty and Integrity Approachable Empathetic Diplomacy Humility Motives Self-Development with Organizational Growth Values Values matching with the Mission of the TIPS Commitment and Passion ISP Commitment to Safeguarding Principles ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history. ISP Commitment to Diversity, Equity, Inclusion, and Belonging ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

What This Job Involves Delivery of Client Satisfaction FM will be responsible for managing all aspects of the facility management service delivery system at client site. FM is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets. Operations and maintenance, interface with senior managers in real estate / Facility team and business units.. Coordination with other key managers within client office and achieve customer satisfaction. Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests Drive the account plan to deliver high quality results which exceed the client’s expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform. Work with the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Proactively solicits and responds to feedback and input from client Establishes and maintains effective relationships with customers and gains their trust and respect Builds and Manages High Performing Teams Act as single point of Management Control for the location in site Oversee the operation, staffing, performance and development of the Facilities Management service delivery staff. Ensure client satisfaction score achieved as per SLA. Demonstrate leadership, responsiveness and creativity. Understand the Facilities Management scope and develop client specific processes and procedures in consultation with Account Manager and ensure implementation. Support team in the implementation of short and long-term projects. Develop and implement the annual management plan; accomplish key performance indicators as identified by client. Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning Ensure compliance with JLL minimum audit standards. Any other additional responsibilities assigned from time to time based on the client scope deliverables Ensure Planned Preventive Maintenance activities are undertaken in accordance with the schedule. Ensure implementation of Safe work practices Implement regular inspections of the facility on energy conservation, maintenance practices, utility management and risk management procedures. Implement the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment Provide training to on-site teams on equipment procedures and implementation. Support service delivery teams on equipment maintenance and upkeep. Conduct regular inspections to ensure that the procedures are being followed and updated as required. Ensure compliance with statutory regulations on fire, health and safety standards. Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times. Maintain equipment database for site. Initiate strategies to achieve measurable improvements in energy consumption. Prepare / provide input to the site monthly report to be submitted to client Putting best practices in place Teamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you’ll develop tools that help measure the technical team’s performance on a quarterly or annual basis. Sound like you? To apply, you need to be: A technical hands on expert An ideal candidate would have a university degree or professional qualification in engineering or facilities management, and over four years’ experience in facilities operation. A strong background in troubleshooting processes is a big plus. Good communicator Do you have an excellent command of spoken and written English language? Can you communicate technical issues to less able colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Education And Experience Graduate/BE/ Diploma in Electrical/Mechanical engineering with a minimum of 4 years experience as Facility manager Implementation knowledge on ISO 14001, OHSAS 18001 would be an added advantage Understanding of vendor management and AMCs Good understanding of safety

Date: Jul 31, 2025 Location: Pune, IN Apply now » Apply now Apply for Job Enter your email to apply Position Summary With Job Responsibilities Purpose of the position: Why the positions exists? What will happen if there is no one in the position (no one performs the work)? This position is responsible for carrying out activities related to Purchase related function for specific commodity like Commercial settlements activities pertaining to new projects / existing projects like floating RFQ, quotation comparison, ZBC, logistics & transportation sign-off, budget confirmation from PPM, comparative study of parts & tool cost etc. Provide inputs for felicitating Make vs Buy decisions, participate and explore cost reduction through import substitution, benchmarking & VAVE activities; completing the activities related to building strategic supplier base & Supplier cost audits, MSA. Dimensions Of The Position Financial: Annual Purchase Value: As per Commodity, Cost and Capex Management Non-Financial: No. of parts to be sourced / handled, No. of Suppliers to be managed, No. of contracts Number of Employees in P & SQ – NA Education E- Work Experience Education: B.E. Skills/ Competencies Techno- commercial Knowledge- special emphasis on knowledge of machines, processes, technologies, activity based costing, competing MHR. Negotiation & Analytical Skills. Part & Tooling Commercial estimates. Business & Financial Acumen. Team player. Self-motivated. Exposure to Quality management systems Customer Centricity Hands-on exposure and experience in MS office , SAP, PLM Relevant Experience Up-to 10 years of relevant experience in Automobile Industry with in-depth knowledge and understanding of commodity specific supplier base, manufacturing processes, technological advancements and Costing, Financial analytics with sound business acumen. Key Responsibilities S.N. Key Responsibility & Key Tasks Measures 1 Purchase Budget activities Maintain Part level Data to provide timely inputs w.r.t commodity budget, Sustenance budget, VAVE, Cost reductions / increases and provisions. Maintain track of budget allocation and actual spend Sourcing strategy 2 Purchase Management - Sourcing of direct material from Suppliers Completion & preparation of approval documents for commercial review and release of PO for new projects as per Pro X process within the defined project timeline. Ensure achievement of DMC and Capex part level targets as per the target costs shared by PPPM Part level DMC and Capex target achievement Effective adoption of sourcing council Timely PNOC closure 3 Strategic Supplier Management (BSSB) Prepare part family-wise commodity book and ensure compliance. Plan & monitor alternate sources and complete sourcing activities for the identified “Exit” suppliers Participate in MSA completion of all strategic suppliers identified as “Grow” Track implementation of action plans for Strategic Suppliers (Grow and Fix) to improve MSA score. Part familywise commodity book No of source-able suppliers YOY % APV coming from Capable sources No of suppliers with MSA score greater than 70 4 Profitability Enhancement Completion of various activities related to commercial cost reduction activities as per the plan in line with targets Minimize cost increase impact (Commodity and Commercial). Commercial cost reduction Cost increase 5 Employee Engagement Ensure to complete training as per the plan Training plan Tata Motors Leadership Competencies Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel Driving Execution - Translating strategy into action and execution Leading by Example - Encouraging and following ethical standards Leading Change - Recognizing the need for change, initiating and adapting to change Motivating Self and Others - Inspiring teams and individuals Functional Competencies Tags Apply now » Apply now Apply for Job Enter your email to apply

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Key Requirements Job Purpose Process & risk driven Data Analytics and MIS to provide a great customer and employee experience by effectively delivering real-time management with the purpose of optimizing resources, risk controls to achieve business objectives To manage the Call Centre Financials including Budgeting and Reconciling all the expenses To identify and implement revenue generating opportunities from CCTR Key Accountabilities Drive analytics to identify efficiency gaps in CCTR processes Monitor the CCTR expenses to ensure the Costs stay within Budget Liaise with multiple team to identify cost saving opportunities Liaise with multiple stakeholders to identify efficiency enhancing opportunities Drive improvement projects Deliver required reports for effective measurement of CCTR metrics MIS/Analytics, WFM Job Duties & Responsibilities Perform WFM related activities – Forecasting, Staffing, Scheduling, RTA Generates performance data and dashboards. Publishes performance score cards Proactively work with Management and Operations to increase utilization and efficiencies in the customer centers Gathers information, business intelligence, analyzes data trends, identifies root cause(s) and provides information to team members and department leadership Make presentations to various levels of management when required Proficient in MS Excel and VBA macro, Power apps are added advantage Experience in WFM tools ( i.e Verint WFM,Nice IEX) Strategic Projects Be the CCTR SPOC for various strategic projects Ensure all the needs from CCTR are satisfied as part of project development Ensure the Servicing scenario is streamlined and efficient Experience 10+ years of experience in diverse profiles (Operations, WFM, Analytics, Project Mgmt) in CCTR/related industries Education / Preferred Qualifications Bachelor’s Degree from a recognised University Primary Location India-Maharashtra-Pune-DBIL Job Customer Service Schedule Regular Job Type Full-time Job Posting Jul 31, 2025, 10:30:00 AM

Job Description Vice President, Payroll Administration Manager I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about. We’re seeking a future team member for the role of Vice President to join our US Payroll team . This role is located in Pune- India . In this role, you’ll make an impact in the following ways: Should have extensive US payroll tax experience, Should be able to work on Balance sheet and payroll reconciliations including research and processing of the necessary corrections in the payroll system Should have vast experience in doing 401k processing, new hire reporting, payroll disbursements, Handling US payroll tax employee queries Initiating fundings which includes payroll funding, garnishment funding, 401 k funding, commuter benefits, 401k forfeitures, HAS fundings, EFT verifications US payroll journal posting and invoice submissions Assists with the implementation of US payroll policies and procedures that comply with all laws, policies and regulations within the country or region. Knowledge of US payroll taxation. May analyze payroll processes to suggest improvements. With direct supervision, may contribute to special projects. Ensures that all statutory regulations and payments to third parties including regulatory and taxing bodies are in compliance with country and/or regional law. Confirms the implementation procedure with more senior professionals. Supports the development of accounting schedules and contributes to data gathering in support of system efficiencies analyses. Completes assigned audit tasks as needed Flexible to work in evening/night shifts – US time zone. What You’ll Need Proficiency in MS Office (excel, word and ppt in particular). Bachelor‘s degree or the equivalent combination of education and experience is required. 10-15 years of total US payroll tax work experience is preferred. Degree in Accounting/Commerce is preferred. Systems – Oracle Financials/Blackline At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits And Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Job Title: Patient Care Executive (PCE) Position Overview: The Patient Care Executive (PCE) is the face of the clinic, ensuring seamless clinic operations and an exceptional patient experience. They play a vital role in handling clinic administration, supporting doctors, maintaining clinic hygiene and device functionality, converting new leads to clinic visits, handling patient follow-ups, and managing patient grievances. The PCE also encourages positive online reputation by proactively requesting patient reviews and resolving complaints to enhance patient satisfaction. Key Responsibilities: 1. Patient Adherence & Support Offer end-to-end support to patients during visits. Provide guidance and ensure proper medication as per doctor’s advice. Maintain cleanliness, proper seating, and a welcoming clinic atmosphere. Explain prescribed treatments and help patients understand their health plans. 2. Medical Product Sales & Slot Utilization Achieve clinic sales targets for prescribed medical products. Maintain clinic profitability and accurate product inventory. Maximize clinic capacity utilization and ensure all slots are booked. Follow up with existing patients to encourage return visits. Make timely calls to new leads received and ensure clinic visits by booking appointments in the system. 3. Administrative & Clinic Management Monitor & ensure clinic hygiene and cleanliness daily. Check that all clinic devices (e.g., BP machines, ECG devices) are properly maintained and in working order. Maintain accurate clinic records and file all patient paperwork. Handle front-desk administrative duties including registration, payments, inventory checks, and report preparation. Ensure all company protocols for clinic operations are followed. 4. Grievance Handling & Patient Satisfaction Listen carefully to patient queries and resolve complaints politely. Follow up with patients after visits to review progress and address any concerns. Escalate issues to the clinic head as per policy. Prioritize patient satisfaction at all touchpoints. 5. Online Reputation Management Encourage patients to leave positive Google reviews post-visit. Maintain a warm and supportive patient experience to improve clinic ratings. Respond to reviews professionally per company guidelines. Proactively follow up on any negative feedback to ensure issue resolution. Key Performance Indicators (KPIs): Patient Appointment Conversion Rate Percentage of new leads successfully booked into appointments . Slot Utilization & Footfall % of available slots booked per month. Total number of patients attended per clinic per day/month. Product Sales Target Achievement % achievement of monthly medical product sales target for the clinic. Patient Satisfaction & Feedback Average Patient Satisfaction Score (via internal surveys or feedback forms). Positive reviews on Google Reviews (target number of reviews per month). Resolution rate of patient complaints within 24–48 hours. Follow-Up Efficiency % of patients contacted for post-treatment follow-ups as per company SOPs. % of existing patients successfully retained for follow-up treatments. Administrative Accuracy & Compliance Accuracy in daily reporting (patient visits, inventory status, sales). Adherence to company policies for clinic hygiene, device functionality checks, and administrative processes. Inventory & Device Management Accuracy of stock management — 0% stock-out of key items. On-time maintenance and proper functionality of clinic devices. Qualifications & Skills: Education: · B.Com, B.Pharma, B.Sc. Nursing, or Diploma in Hospitality/Healthcare. Experience: · Minimum 2 to 3 years of Experience in healthcare, pharmaceuticals, insurance, or service industries preferred. * Skills & Competencies: · Proficiency in basic Excel and MS Office. · Strong communication in Hindi and the local language. · Problem-solving, multitasking, and grievance-handling skills. · Proactive and disciplined with a caring attitude and pleasant personality. · Quick learner with attention to detail and service mindset. Reporting To Clinic Head Compensation & Work Details Work Schedule: Friday to Wednesday, 10:00 AM – 7:00 PM Weekly Off: Thursday Job Type: Full-time Pay: ₹18,000.00 - ₹24,000.00 per month Schedule: Day shift Rotational shift Weekend availability Location: Rajarajeshwari Nagar, Bengaluru, Karnataka (Required) Work Location: In person

Job Requirements Job Requirements Role/Job Title - Bank Authorizer Business - Retail Banking Function/ Department: Branch Banking Place of work: PAN India Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.. Roles & Responsibilities Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell Deliver business target assigned as per performance score card Giving the client need based product solutions and in the process aligning client requirements with business specifics. Assessing customer propensity and ensuring higher product penetration per relationship. Referencing for more business from existing customers. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. Assist in closure of all observations on audit report. Client relationship management and customer services related to retail banking operations Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card. Qualifications Graduate - Any discipline Post Graduate - Any discipline Experience Minimum Number of Years - 6+ years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities

Job description: Job Description Role Purpose The purpose of the role is to understand the customer needs and develop specific products to solve their problems and support delivery managers in client servicing ͏ Do Understand the stated and unstated needs of the customer to develop the product Deeply understand the client requirements by interacting with them Coordinate with the pre-sales team to understand the RFP details Post client interaction, draft and document user stories along with the business analysts Analyze the business/ process problem of the client and find loopholes to provide relevant solutions Identify the opportunities of automation, process improvement to cut cost, time manpower etc at the client’s end Identify various touch points while understanding the business/ process value stream of the client Share the client requirements and relevant documents with the developers and discuss on the apt solutions which can be provided to the client to solve the problem Create a product vision and roadmap for its development and ensure adherence of the same Developers to design and prepare a package of solutions/ proof of concept for the customer for their approval Design and Development of the product solution as per the customer’s need Create a product architecture along with technical architect and road map with established schedules and monitor process against dates and share the development plan with the developers Work with the UX designer and UI team on the look and feel of the product as per the client’s requirement Track problems, resolutions, and bug fixes throughout the project/ module and create a comprehensive database of defects and successful mitigation techniques Work with DevOps team during the production and to ensure seamless movement of code from different servers Create various test cases and perform testing the developed product Perform user acceptance testing at Wipro’s environment for successful delivery Perform testing of the product at client’s environment and take the final sign off from the client Design execution reporting dashboard that will provide clear picture of the progress Perform impact analysis at the client site and see the results of the deployed product and support the client for any incremental changes/ requests Develop, implement and maintain scripts for database backup and restore for all databases and test the procedures periodically ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No.Performance ParameterMeasure1.Timeliness of delivery100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan2.Quality & CSATOn-Time Delivery, Troubleshoot queries, Customer experience, customer reference, re-usable product3.IP CreationWriting whitepapers, knowledge transfer, no. of IP created 4.Team Management% trained on new age skills, Team attrition %, Employee satisfaction score (ESAT), # of knowledge management sessions in a quarter, # of certifications completed by self & team ͏ Mandatory Skills: Agile Scrum Delivery . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ͏ Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ͏ Mandatory Skills: Application Testing . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Purpose: Quality SQA assists in managing the development of vendors ensuring an adequate supply of components for existing products as per design changes, capacity enhancements/ replacements within the cost, quantity and quality targets. Key Responsibilities: Identify potential suppliers and send RFQ to them based on part design and bill of materials received from current engineering. Gauge capability of suppliers by conducting design for manufacturing (DFM) discussions with suppliers. Track metrics such as number of aging design releases, rejection rates of incoming parts and level of adherence to direct on line targets. Calculate target costing for components in collaboration with the Cost Management team. Propose suppliers based on suitable evaluation in collaboration with the Quality Assurance team and ensure that proposed suppliers meet the target band. Provide technical guidance (mechanical and engineering feedback) to shortlisted suppliers in order to meet component reliability, supply chain efficiency and overall cost reduction. Conduct component inspection audits and supervise supplier quality engineers responsible for component release. Resolve quality issues and monitor corrective procedures as per guidelines specified by quality assurance. Ensure completion of the Product Part Approval process in collaboration with Current Engineering and Quality assurance. Handover to procurement team for sourcing material for start of production runs. Drive improvement in supplier audit score and reduction in line rejection/ field rejection of parts Ensure adherence to business plan targets/vehicle. Education: B.E. / B. Tech in Mechanical / Automobile Engineering. Experience: 6+ years’ experience in the vendor development function in the automobile industry (OEMs, ancillaries)

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: PostgreSQL . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job ID: 35927 Location: New Delhi, IN Area of interest: Customer Services Job type: Regular Employee Work style: Office Working Opening date: 31 Jul 2025 Job Summary Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls Key Responsibilities He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Skills and Experience Addressing Customer Needs Anti-money Laundering Policies and Procedures Bank Account Features and Services Customer Experience Management Customer Interaction Customer Retention Qualifications Graduate/ Post Graduate Customer Orientation and service focus Anywhere between 1 - 4 years of overall experience Banking knowledge, understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Job Req ID: 47735 Location: Kolkata, IN Function: VIBS About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role AGM- Regional Service & Collection Lead Function / Department Enterprise-Customer Service Location Kolkata, West Bengal Job Purpose Role purpose: To support & execute the service & collections strategy thereby ensuring benchmark levels are met across the customer life cycle for an identified set of enterprise accounts across all segments & collections across account categories, to drive net promoter score and CSAT index across segments, to drive cost optimization via digital aided channels, to proactively & reactively ring fence the customer base, to enhance revenue by creating stickiness through various CVM campaigns, to drive collections (receivables) through focused proactive & reactive measures, ensure that virtual service management teams are well supportedacross the region, act as the fast track intermediary and escalation point where a physical visit may be required & use analytics as a means to improve customer experience that can support the organisation’s vision & objectives Key accountabilities and decision ownership : Strategic v Define and execute strategic initiatives on service & collections including account coverage, level 2 customer responses, requests & complaints handling, compliance to standard servicing norms across segments to enhance competitive position in the region v Implement a plan to improve customer experience based on feedback based on customer VOC, RNPS, C-SAT scores etc. v Guide & motivate the team to act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands. Core competencies, knowledge and experience [max 5]: v 10+ years of experience in leading a customer service team, with exposure to service assurance and partner management. v Experience in managing ‘C’ levels & customer facing roles v Proven track record in meeting service levels and NPS targetsin different situations. v Prior experience in B2B or Telecom B2B v Ability to manage in a dynamic, high growth, high uncertainty environment Operational v Compliance to standard servicing norms, monitor customer commitments, intervene proactively and act as an escalation point for virtual service manager, thereby ensuring minimum service level breaches v Proactive root cause analysis, review trending of statistical data and performance reports to identify recurrent issues & fixes v Revenue enhancement through service led upsell/ cross-sell measures & campaigns v Customer retention through focused proactive & reactive measures to control Voluntary, Involuntary & Value churn. v Motivate and direct the team to drive automation & digital agenda with customers to reduce cost to serve v Ensure that payments receivables are collected within the defined period for an identified bucket through various process enhancement thereby increasing incremental revenue from the existing base. v Build a strong feedback mechanism through continuous engagement with partner, internal stakeholders and customers – to review account performance, conduct audits on RNPS, quality aspects & processes v Manage the financial aspects by ensuring all contracted services are billed accurately and as per the contracted frequency, and that any issues preventing payment of invoices are resolved in a timely manner Core Competencies, Knowledge, Experience Must have technical / professional qualifications: Desired Competencies/ Skills v Powerful influencing/ negotiation skills .Effective communication & relationship management skills v Proven ability to function within a matrix organization. v Strong analytical skills & ability to balance conflicting business & customer interests. v Experience in handling CS, CVM & Collectionsin a B2B environment Developmental v Creating an environment of high engagement during change management, challenge & motivate the partner for higher accomplishments v Continuous training & certification on building capabilities, skills, competencies with specific focus on other LoBs (IoT, Cloud, FLX etc) Key performance indicators : 1) VIBS RNPS, CSAT& Key national programs 2) Operational KPI’s for customer engagement – service management, incident and escalation management. 3) Digital drive & self-service adoption resulting in cost optimization & reduced cost to serve 4) Customer Retention management, Revenue enhancement, Collections (identified receivables bucket) Direct reports - 3 RASM across East Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Job Req ID: 47704 Location: Mohali, IN Function: VIBS About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role title: SA: Cluster –Area Sales Manager Function: Strategic Accounts Band: M3 Department: VIBS Reports to: SA Cluster Segment Head Location: Mohali (Punjab) Role purpose: To manage and drive the revenues of the Strategic Accounts Business in order to attain market leadership in large corporate segment in India, through revenue growth, market share and profit, the leadership, management, and motivation of the account sales team, whilst complying with agreed budget, timescales and agreed policy guidelines and regulatory norms To position VIL as the preferred Technology partner by using thought leadership, Industry insights and Design thinking. Deliver Profitable growth and ensure VIL leadership in terms of CMS & RMS Adopting Digital First Culture Deliver the best in class customer experience to our customers globally with a high NPS score Increased market share from integrated product, service, mobile solution offerings, and fixed data product, etc. Key accountabilities and decision ownership: To meet the overall Budgets of (Strategic Accounts) for the assigned territory on PAN India level in terms of OB/Revenue/Profitability. Lead CXX / NPS in strategic accounts through multiple product penetration, Winning Complex Sales & Adopting Digital First Culture. Cross Functional and Inter Cluster Engagement at Leadership Level to create and deliver Profitable growth via aligning Customer Business Challenge and VIL Roadmap in terms of GTM/Solution/Product Solutions and Co-Creation Engagement with SA Team nationally to deliver the revenue growth in India. Overall all KPIs for making VIL market Leader with higher growth rate in identified set of Strategic accounts than market Ensuring sales process compliance norms and sales discipline. Overall Development of national Account Managers. Core competencies, knowledge and experience: 8-12 years plus of which at least 4-5 year should be in a leadership positions managing cross functional teams and Account Management A proven track record in meeting revenue targets in fixed line business. Knowledge of specific areas - Sales and Marketing; Competition in Fixed Line Business; Competitor strengths & weakness. People based experience - Experience in handling large sales team Good people management skills, at team player, strong influence and relationship management skills, customer centric.  Strong communication and decision making skills – ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments Must have technical / professional qualifications: MBA background Sales and cross functional work Experience of more than 8-12 years preferably in telecom Strong Leadership Skills Good knowledge of mobility, fixed and other communication technologies, technical sales background preferable Key performance indicators: Revenue Growth Target, contribution, TCV & AoV, Hunting Wins, Farming wins, Account SoW growth, Competition Churn, Product Penetration Sales Governance – WCS, A/c Dossiers, 1SF, Funnel Management NPS- Attain a targeted score on customer satisfaction surveys. Drive C level Customer engagement & promote Vodafone Idea products and solution amongst them. Direct reports: : 4 Cluster Strategic Account Managers (National Account Managers) Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Omega Healthcare Management Services Private Limited KARNATAKA Posted On 31 Jul 2025 End Date 14 Aug 2025 Required Experience 0 - 1 Years Basic Section No. Of Openings 3 Grade 1A Designation AR Associate Closing Date 14 Aug 2025 Organisational Country IN State KARNATAKA City BENGALURU Location Bengaluru-I Skills Skill ACCOUNTS RECEIVABLE PROCESS IMPROVEMENT MEDICAL BILLING MIS OUTSOURCING VENDOR MANAGEMENT TRANSITION MANAGEMENT OPERATIONS MANAGEMENT REVENUE CYCLE BPO Education Qualification No data available CERTIFICATION No data available Job Description Processing of Medical Data Entering charges and posting payments in the software Ensure that the deliverables to the client adhere to the quality standards. To work closely with the team leader. To review emails for any updates Identify issues and escalate the same to the immediate supervisor Strict adherence to the company policies and procedures. Sound knowledge in Healthcare concept. Should have 6 months to 3 Yrs of Payment Posting or Demo & Charge or Correspondence or Charge Entry Understand the client requirements and specifications of the project Ensure targets are met on a daily / monthly basis Meet the productivity targets of clients within the stipulated time. ing the instructions/updates received from the client when doing the production. Update their production count in SRP and Online score card. Prepare and Maintain reports

Job description: Job Description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ͏ Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ͏ Mandatory Skills: Health and Welfare (HW) Tech . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ͏ Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ͏ Mandatory Skills: Defined Contributions (DC) Tech . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans. Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it. What You’ll Be Doing: Job Title: SOC Analyst Experience : 3–4 years Role Overview We are looking for a proactive and skilled SOC Analyst to join our growing Security Operations Center (SOC) team. This role is essential to ensuring 24x7 security monitoring and incident response across our cloud and on-premise environments. The ideal candidate will have 2–3 years of cybersecurity experience , strong analytical skills, and a solid understanding of security tooling such as Zscaler, Microsoft Defender, CrowdStrike, and Elastic (SIEM/ELK) . You’ll play a key role in detecting, analyzing, and responding to security incidents, as well as enhancing the overall security posture of Evolent Health’s infrastructure. Key Responsibilities Monitor and triage alerts from SIEM platforms including Elastic Stack, correlating data from Zscaler, Defender for Endpoint, CrowdStrike Falcon, and other security tools. Investigate suspicious activity and escalate confirmed incidents with detailed impact assessments. Support incident response lifecycle—including containment, eradication, and recovery—according to defined playbooks. Collaborate with senior analysts and threat intelligence teams to conduct in-depth investigations and recommend mitigations. Perform log analysis, packet capture review, and behavioral analytics to uncover advanced threats. Conduct proactive threat hunting using data across various telemetry sources (e.g., endpoint, network, cloud). Document investigation steps, findings, and resolution actions for audit and knowledge base purposes. Continuously tune SIEM rules, detection logic, and alert thresholds to reduce false positives and increase fidelity. Provide audit and compliance support during security assessments and regulatory evaluations. Participate in weekly SOC reviews and post-incident reviews to improve detection and response capabilities. Stay updated with the latest threat intel, CVEs, TTPs (MITRE ATT&CK), and industry best practices. Qualifications & Skills Bachelor’s degree in computer science, Cybersecurity, Information Technology, or related field. 2–3 years of hands-on experience in a SOC or cybersecurity role, ideally in a 24x7 monitoring environment. Solid knowledge of: Endpoint detection tools (CrowdStrike Falcon, Defender for Endpoint) Network and cloud security solutions (Zscaler Internet Access/ZPA) Open-source and commercial SIEM tools (preferably Elastic/ELK). Understanding of network protocols, log formats, and Windows/Linux/macOS security. Familiarity with MITRE ATT&CK, CVE/CVSS scoring, and vulnerability management principles. Strong communication and incident documentation skills. Willingness to work in rotational shifts for continuous 24x7 SOC coverage. Preferred certifications: CompTIA Security+, Microsoft SC-200, Elastic Certified Analyst, CrowdStrike Certified Falcon Responder, or similar. Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business. Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status .

Sr/Lead ML Engineer Placement type (FTE/C/CTH): C/CTH Duration : 6 month with extension Location: Phoenix AZ, must be onsite 5 days a week Start Date: 2 weeks from the offer Interview Process One and done Reason for position Integration ML to the Observability Grafana platform Team Overview Onshore and offshore Project Description AI/ML for Observability (AIOps) Developed machine learning and deep learning solutions for observability data to enhance IT operations. Implemented time series forecasting, anomaly detection, and event correlation models. Integrated LLMs using prompt engineering, fine-tuning, and RAG for incident summarization. Built MCP client-server architecture for seamless integration with the Grafana ecosystem. Duties/Day to Day Overview Machine Learning & Model Development Design and develop ML/DL models for: Time series forecasting (e.g., system load, CPU/memory usage) Anomaly detection in logs, metrics, or traces Event classification and correlation to reduce alert noise Select, train, and tune models using frameworks like TensorFlow, PyTorch, or scikit-learn Evaluate model performance using metrics like precision, recall, F1-score, and AUC ML Pipeline Engineering Build scalable data pipelines for training and inference (batch or streaming) Preprocess large observability datasets from tools like Prometheus, Kafka, or BigQuery Deploy models using cloud-native services (e.g., GCP Vertex AI, Azure ML, Docker/Kubernetes) Maintain retraining pipelines and monitor for model drift LLM Integration for Observability Intelligence Implement LLM-based workflows for summarizing incidents or logs Develop and refine prompts for GPT, LLaMA, or other large language models Integrate Retrieval-Augmented Generation (RAG) with vector databases (e.g., FAISS, Pinecone) Control latency, hallucinations, and cost in production LLM pipelines Grafana & MCP Ecosystem Integration Build or extend MCP client/server components for Grafana Surface ML model outputs (e.g., anomaly scores, predictions) in observability dashboards Collaborate with observability engineers to integrate ML insights into existing monitoring tools Collaboration & Agile Delivery Participate in daily stand-ups, sprint planning, and retrospectives Collaborate with: Data engineers on pipeline performance and data ingestion Frontend developers for real-time data visualizations SRE and DevOps teams for alert tuning and feedback loop integration Translate model outputs into actionable insights for platform teams Testing, Documentation & Version Control Write unit, integration, and regression tests for ML code and pipelines Maintain documentation on models, data sources, assumptions, and APIs Use Git, CI/CD pipelines, and model versioning tools (e.g., MLflow, DVC) Top Requirements (Must haves) AI ML Engineer Skills Design and develop machine learning algorithms and deep learning applications and systems for Observability data (AIOps) Hands on experience in Time series forecasting/prediction, anomaly detection ML algorithms Hands on experience in event classification and correlation ML algorithms Hands on experience on integrating with LLMs with prompt/fine-tuning/rag for effective summarization Working knowledge on implementing MCP client and server for Grafana Eco-system or similar exposure Key Skills: Programming languages: Python, R ML Frameworks: TensorFlow, PyTorch, scikit-learn Cloud platforms: Google Cloud, Azure Front-End Frameworks/Libraries: Experience with frameworks like React, Angular, or Vue.js, and libraries like jQuery. Design Tools: Proficiency in design software like Figma, Adobe XD, or Sketch. Databases: Knowledge of database technologies like MySQL, MongoDB, or PostgreSQL. Server-Side Languages: Familiarity with server-side languages like Python, Node.js, or Java. Version Control: Experience with Git and other version control systems. Testing: Knowledge of testing frameworks and methodologies. Agile Development: Experience with agile development methodologies. Communication and Collaboration: Strong communication and collaboration skills. Experience: Lead – 10 to 12 Years (Onshore and Offshore). Developers - 6 to 8 Years for Engineers