6161 Score Jobs - Page 18

Role Overview Mercor is partnering with a leading AI research organization to engage experienced exam preparation tutors specializing in standardized tests (SAT, GMAT, MCAT, ACT, GCSEs, LSAT… etc.). You will use your expertise to help refine AI models designed to simulate and enhance expert-level tutoring techniques. This project offers a unique opportunity to impact cutting-edge educational technology. Engagements are flexible and remote, suitable for independent contractors seeking meaningful, short-term collaboration. Key Responsibilities Review and validate AI-generated exam questions and answers for accuracy and pedagogical soundness. Draft high-quality standardized test questions and associated explanatory content. Collaborate remotely with AI researchers to improve model responses to student queries and common exam preparation scenarios. Ideal Qualifications Master’s degree or higher, preferably in Education or a relevant subject area. At least 5 years of demonstrated experience actively tutoring for standardized exams (SAT, GMAT, MCAT, ACT, IB). Exceptional written communication skills with the ability to clearly articulate tutoring methodologies. Strong attention to detail and a proven ability to produce rigorous, accurate test prep materials. A strong test score on the test in which you are specialized. More About the Opportunity Fully remote and asynchronous – work independently on your own schedule. Expected commitment: 10–20 hours per week, with potential to expand. Ideal for professionals seeking flexible, project-based engagements. Project duration: approximately 2–3 months, with opportunities to extend. Compensation & Contract Terms Competitive hourly rates based on expertise and experience. Payments issued weekly via Stripe Connect. You will be engaged as an independent contractor. Application Process Submit your resume or CV highlighting relevant tutoring experience and qualifications. Complete a brief AI-driven interview (15–20 minutes) followed by a skills assessment (45–60 minutes). Expect a response with next steps within a few days. About Mercor Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations. Our investors include Benchmark, General Catalyst, Adam D’Angelo, Larry Summers, and Jack Dorsey. Thousands of professionals across education, law, creative, engineering, and research domains have partnered with Mercor to contribute to projects shaping the next era of AI innovation We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

Purpose Drive effective management of revenues from various channel partners (Regional Service Providers, Consolidators, FCCs, OSCs, etc.) across the region. Responsible for actively driving the entire cycle of channel development involving channel partner identification, start up support, capability development, revenue monitoring and undertaking corrective actions. Key Responsibilities Responsibilities Strategic Work closely with the Regional Sales Head, Regional Operations Head – Air Operations & Ground Operations to develop the overall channel partner development strategy in line with the overall organizational strategy Drive identification of opportunities where channel partners can be introduced, with the aim of revenue generation and expansion of the geographical reach of Blue Dart services Financial Ensures the additions to RSP's, Consolidators, FCCs, etc. on a regular basis and analyze the financial benefits derived from the same Operational Support in the development of Standard Service Level Agreements (SLAs) for Regional Service Participants(RSPs) and work closely with the Legal team to develop contracts for them Drive identification of channel partners through field visits, references, etc. and take inputs from operations and sales team in all locations for the same Drive the empanelment of channel partners as per the defined process, along with relevant departments Together with Regional Operations Head support setup of RSPs in terms of facilities planning, facilities design, branding, initial operations planning & support, etc. Drive and develop initiatives to enhance revenues from other channel partners like FCCs, OSCs and Consolidators Monitor channel partner performance, in terms of revenue generations, sales, profits, etc. generated from them on a regular basis and take corrective actions, if any People Provide direction, guidance and support to subordinates to help them discharge their duties effectively Monitor the performance of subordinates on a continuous basis to identify key performers and mentor and coach them effectively Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators Support in Reach enhancement Support expansion into Tier 2 and Tier 3 cities as per plan (in terms of timely identification and empanelment of RSPs, FCCs, Consolidators etc) Drive activities related to setup of channel partners (from a sales point of view) as per defined timelines Drive revenues from existing channel partners Revenues from channel partners (RSPs, FCCs, Consolidators, OSCs) Revenues from new RSPs Drive sales capability building of channel partners Conduct/ delivery of sales training programs for indirect employees (i.e. employees in channel partners) as per plan Conduct of training/ capability building programmes for indirect employees (i.e. employees in channel partners) for rollout/ launch of new products or new processes % coverage of indirect employees (i.e. employees in channel partners) (as per plan) in terms of conduct of sales training programmes Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Employee engagement and retention Employee Satisfaction Score of employees in the team % attrition in the team

About The Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the team’s shift timings to meet the store’s business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

About The Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the team’s shift timings to meet the store’s business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

About The Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the team’s shift timings to meet the store’s business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Responsibilities To ensure proper budgeting and cost effective management of administrative services to keep the actual cost within budget. Implementation of Chetna, SMS, 5S, IMS within department Ensure Good Housekeeping of Plant canteen, all plant premises. Ensure the working conditions of all the furniture & fixtures at all plant premises. Ensuring seating arrangement and pantry services at all plant offices. Procurement, distribution, inventory and record keeping of all the stationery materials. Evaluate Plant services feedback, monthly review of score and corrective action and continuously improvement in plant services. Initiating Annual Maintenance related to all Admin equipment, pest control etc. Arranging Facilities and Provision for organising Sports, Pooja, Get- together and all company Events management from Admin perspective Initiate procedures related to procurement, preservation, recording, utilisation and Adequate inventory of all movable assets including furniture and fixtures, appliances etc. related to Admin of the whole plant. Implementing SOPs & procedures of payment of Office Expenses, Canteen Expenses, as well as other terms and conditions. Regular review to ensure cost effective Management. Bill’s verification and processing the same through SAP. Maintaining MIS regularly and timely update of the same. Asset Management of APL- Raigarh pertaining to Administration Training of Hospitality Workforce on Catering, Housekeeping. Asset accounting and actions wrt. Maintenance, disposal and transfer of movable admin facilities through safety audits and proactive as well as corrective actions. Ensure drinking water availability to all level at plant premises. Ensuring Safety of outsource employees of admin department. Adherence to PPE's as per work requirements Self and contract workers of Administration Recognition and reporting of Unsafe Acts and unsafe condition Qualifications Experience Total : 5-12 Yrs Graduate with PG Degree / Diploma in Hospitality / Hotel Management / Facility Management/ Diploma in Hotel Management

Job Summary Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls Key Responsibilities He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplac Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct. Skills And Experience Diligent & Punctual Knowledgeable about the role Certified with relevant courses Confident Fluent in Language Banking Exposure Management Information Skills Good Interpersonal Skills Customer and Service Oriented Post Graduate, consistent academic career Extensive sales experience (2 to 5 years) Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills Qualifications Education: Graduate/Post Graduate(From A Recognised Institution) Languages: Hindi & English Role Specific Technical Competencies Communication Skills Product Knowledge Market Knowledge About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Title: Rev Ops Analyst Job Description About Concentrix Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Visit www.concentrix.com to learn more. About Concentrix Analytics: Our global analytics team, with deep industry expertise inspires intelligent change by infusing “Analytics First” philosophy into multiple businesses. We bring in best-in-class analytics delivery to the organizations in different industries and help them wield data and analytics as a competitive armor, operational accelerant, and innovation catalyst. We provide a plethora of analytics solutions such as Customer Experience analysis, Speech &Text Insights, Operational analytics, Journey analytics, Social Media analytics, Collection Analytics, Payment Integrity, Revenue & Sales Analytics, driving relevant business impact to our customers. With more than 15 years of data mining and visualization experience, we serve hundreds of clients including many Fortune 500 companies across the globe. We have been recognized among the top 50 Market Research and Analytics companies by GreenBook for four consecutive years, positioned as a leader in the 2019 Everest Group (CX) Analytics Services PEAK Matrix™, recognized by Forrester as a strong performer receiving the highest score possible in seven criteria in The Forrester Wave™ in 2020 and the Best in Biz Awards North America has recognized Concentrix Analytics and Consulting’s Banking Industry Collection Analytics offering as the Most Innovative Service of the Year 2021. For more information, please visit Analytics & Consulting | Concentrix The RevOps Analyst will support various reporting needs, including model building, Tableau/SFDC dashboards, and data preparation in support of the GTM operating cadence (e.g., Monthly Pipeline Review, Win/Loss Analysis, etc.)s. This role involves generating reports, supporting data management tasks, and ensuring data accuracy. The ideal candidate is detail-oriented, proactive, and capable of handling high-volume tasks in a dynamic environment. Key Responsibilities: Model Building: Develop and maintain financial and operational models to support business decision-making. Ensure models are accurate, up-to-date, and aligned with business needs. Report Generation and Analysis: Prepare and deliver standard and ad hoc reports, ensuring data accuracy and timely delivery. Support data validation and quality control, working with the onshore teams to align reporting with business needs. Dashboard Creation: Build and maintain Tableau/SFDC dashboards to support RevOps. Ensure dashboards are visually consistent, accurate, and provide actionable insights. Data Management and Quality Assurance: Support data entry and management tasks within CRM systems or other data platforms. Regularly check data for consistency, flagging discrepancies for review and correction. Process Documentation and Improvement: Document operational processes and best practices to ensure efficiency and consistency. Identify and suggest process improvements to enhance operational support. Collaborative Support: Act as a liaison with onshore teams to understand evolving needs and maintain communication on ongoing tasks. Provide assistance for special projects or initiatives as required. Location: IND Pune - Amar Tech Centre S No.30/4A 1 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1639670

Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans. Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it. What You’ll Be Doing: Job Summary Design and develop BI reporting and data platforms. Creates the development of user-facing data visualization and presentation tools, including Microsoft SQL Server Reporting Services (SSRS) reports, Power BI dashboards, MicroStrategy and Excel PivotTables. Work on the development of data retrieval and data management for Evolent Health. Responsible for ensuring that the data assets of an organization are aligned with the organization in achieving its strategic goals. The architecture should cover databases, data integration and the means to get to the data. Help implement effective business analytics practices to enhance decision-making, efficiency, and performance. Assist with technology improvements to ensure continuous enhancements of the core BI platform. Data Analysis: Ability to perform complex data analysis using advanced SQL skills and Excel to support internal /external client’s data requests and queries for ad-hoc requests for business continuity and analytics. Communicate with non-technical business users to gather specific requirements for reports and BI solutions. Provide maintenance support for existing BI applications and reports Present work when requested and participate in knowledge-sharing sessions with team members. Required Qualifications 3-5 years of experience in BI/ Data Warehouse domain developing BI solutions and data analysis tasks using MSBI suites. Strong proficiency in Power BI: building reports, dashboards, DAX, and Power Query (M). Experience with Microsoft Fabric, including Lakehouse, Dataflows Gen2, and Direct Lake capabilities, Power Automate. Experience with Azure Data Services: Azure Data Factory, Azure Synapse, Azure Data Lake, or similar. Hands-on experience with SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS). Knowledge of Advanced SQL for data manipulation and performance tuning. Experience implementing ETL/ELT pipelines. Ability to work with both relational and cloud-based data sources. Preferred Qualifications Healthcare industry experience with exposure to authorizations/claims/eligibility and patient clinical data Experience with Python, Spark, or Databricks for data engineering or transformation. Familiarity with DevOps/GitRepo for BI, including deployment automation and CI/CD in Azure DevOps. Understanding of data governance, security models, and compliance. Experience with semantic modeling in Power BI and/or tabular models using Analysis Services. Exposure to AI and machine learning integrations within Microsoft Fabric or Azure. Experience with Power Apps, Microsoft purview Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business. Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status .

About Group Bayport Group Bayport is a rapidly growing global e-Commerce B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities and global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization. While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey. It’s a leading e-commerce company that specializes in offering a diverse range of high-quality products. We are committed to delivering exceptional customer experiences through innovation, strategic partnerships, and a strong focus on visual presentation and product excellence. Our mission is to establish a powerful brand presence and deliver products that meet the highest standards of quality and design. For More About Group Bayport, Please Visit Website: https://groupbayport.com/about-us/ LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/ Job Role- HRBP Location- Gurgaon SEC-32 WFO Role Overview We are looking for a dynamic HR Business Partner to drive the people agenda across Group Bayport with a deep focus on culture, engagement, and retention. This role will co-own critical organizational health metrics such as Employee Net Promoter Score, Manager Effectiveness, and Attrition Rate, while also supporting broader business partnership needs including performance management, talent planning, and workforce strategy. The ideal candidate will bring a strong mix of strategic HR thinking, program execution, data fluency, and a passion for building a high-trust, high-impact work culture. Key Responsibilities Culture, Engagement & Employee Experience Lead the quarterly Employee Net Promoter Score (eNPS) process: from survey design (aligned with talent demography) to action planning and communication. Design and deliver outcome-led Reward & Recognition programs for different talent groups, including branded initiatives targeting top-performing employees. Implement a comprehensive Employee Listening Strategy through monthly coffee chats with HODs, skip-level meetings, and active feedback loop closures. Strengthen internal communication through structured town halls, vision sharing, and storytelling campaigns. Plan and execute seasonal Fun@Work initiatives to drive a sense of belonging and enjoyment at the workplace. Managerial Capability & Leadership Development Drive Manager Effectiveness by leading the First-Time Manager Program, bi-annual 360-degree feedback cycles, and manager-specific scorecards. Support HODs and team leads with coaching inputs, feedback discussions, and leadership enablement aligned with organizational values. Talent Retention & Career Growth Conduct in-depth analysis of voluntary and regrettable attrition trends and design mitigation strategies. Lead bi-annual stay interviews and convert insights into actionable retention programs. Partner with COEs to implement structured career progression frameworks and internal mobility pathways. Strategic HR Business Partnership Serve as a trusted advisor to business leaders on people strategy, organizational design, workforce planning, and team effectiveness. Use data-driven insights from feedback, attrition, and engagement to shape people decisions and business outcomes. Partner with HR leadership and COEs to ensure seamless execution of performance management, succession planning, and policy communication. Candidate Profile 2–6 years of HR experience, preferably with exposure to high-growth or transformation-driven environments. MBA/PGDBM from Tier 1/2 institutes like SCMHRD, XIMB, IMI, UBS etc. Proven ability to lead engagement, retention, and capability-building programs. Strong communication, facilitation, and interpersonal skills. Comfort with data and analytics to influence business outcomes. Collaborative, empathetic, and solutions-oriented mindset.

Job Summary Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls Key Responsibilities He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Skills And Experience Addressing Customer Needs Anti-money Laundering Policies and Procedures Bank Account Features and Services Customer Experience Management Customer Interaction Customer Retention Qualifications Graduate/ Post Graduate Customer Orientation and service focus Anywhere between 1 - 4 years of overall experience Banking knowledge, understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls Key Responsibilities He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Skills And Experience Addressing Customer Needs Anti-money Laundering Policies and Procedures Bank Account Features and Services Customer Experience Management Customer Interaction Customer Retention Qualifications Graduate/ Post Graduate Customer Orientation and service focus Anywhere between 1 - 4 years of overall experience Banking knowledge, understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Strategy Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Business Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls Key Responsibilities He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Processes Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace People & Talent NPS & Customer management Ensure that NPS is at least in second quartile as compared to peers Use the online CMP system diligently and achieve > 75% of their require customer contact each month Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer Governance Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Skills And Experience Knowledge of Bank’s Products Understanding of front and back-office processes Qualifications Graduate/ Post Graduate Customer Orientation and service focus Anywhere between 1 - 4 years of overall experience Banking knowledge, understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Title Area Head Function Regional Business Reporting to Branch Head Purpose Responsible for driving the area profit & loss through effective management of area sales, operations and support teams Key Responsibilities Responsibilities Strategic Support the Branch Head in development of short term and long term business plans for the branch in terms of revenues (volumes, profitability, number of customers, key accounts etc) and service delivery (delivery performance, transit times, net service levels, reach enhancement, etc) Monitor area performance against the set targets / performance benchmarks and identify and drive implementation of corrective actions Analyze the competitive landscape and competitor service offerings/ products and provide Branch Head with insights on potential new products/ features within existing products Financial Responsible for development of the annual area budget by analyzing previous years’ performance and growth expectations/projections for the year Undertake quarterly / monthly budget reviews to track and ensure adherence to the annual budget. Formulate action plans to manage deviations, if any Evaluate profitability of all area customers on a periodic basis. Identify issues, if any, and develop plans to meet the set profitability targets Track product-wise yields on a periodic basis. Identify issues, if any, and develop plans to meet the set yield targets Monitor expenses under various heads to ensure adherence to budgeted costs for the area Drive timely collections from all customers in the area and achieve account receivables related objectives (e.g. logic remittance, DSO, etc.) as per the targets Operational Responsible for driving area revenues and ensuring the growth of all products, services and channels in the area; Also drive revenues through channel partners (i.e. RSPs) Responsible for smooth conduct of the entire sales management process in the area Establish and maintain relationships with potential large clients in the area through regular interactions with key decision makers Drive reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development etc in the area as per the organization strategy Ensure setup of “One-Retail” outlets in area as per plan Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through oversight of operations at service centers and PUD centers covered under the area Ensure adherence to Standard Operating Procedures and Execution Excellence in the area (e.g. On-time delivery performance, Transit times, RTO reduction, reduction in errors etc) Ensure adherence to all regulations and statutory compliances as applicable in the area People Provide direction, guidance and support to area employees to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline Ensure that the area is adequately staffed as per the manpower requirements Key Result Areas and Key Performance Indicators S.no Key Result Areas Key Performance Indicators Drive growth of revenues and volumes in area EBIT target for the area % achievement on revenue target for area % achievement on product-wise and channel-wise revenue targets for area % growth in volumes in terms of number of pieces and tonnage in area Achievement of product-wise yield targets (Yield / piece) in area Drive timely collections for the area Account Receivables (% reduction in receivables in excess of 30 - 35 days) Logic Remittance target Optimize costs in the area % reduction in Operating Costs for the area (i.e. OCPK and OCPM) Drive Market Growth % increase in revenues from SMEs from area Reach Enhancement Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs) Setup of 'One-retail' outlets as per plan Monitor area operations Overall adherence to area service quality in terms of Net Service Levels (NSL) Compliance to all applicable statutory and regulatory requirements in the area Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Support Employee Capability Building % Key area positions with identified successors / potential successors Drive employee morale and engagement Employee Satisfaction Score of employees in area % attrition in the area

Assistant Manager – Soft Services Integrated Facilities Management – Work Dynamics (region, country) What this job involves: To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facilities Manager. Achievement of the Key Performance Indicators and Service Level Agreement targets Floor Operations Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services. Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Routinely Inspect all contracted services to ensure performance measures are being maintained Event Management, basic sets ups, coordination with internal client groups Ensure Helpdesk service requests are attended to in time. Effectively manage the mailroom services to ensure an on time deliverable system Achieve client satisfaction to Client expectations. Reporting Daily/Weekly/Monthly reports. Contribute to the Monthly Management Report to client and other reports as required. Managing Trackers & inventory as per the task allocated Vendor Management Manage service contracts, including inspections and quality management of service delivery Supoort in preparing vendor contracts/Score cards/defining SOW Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client. Participate in Emergency Evacuation procedures including crisis management and business continuity as per the site dynamics Manage all Health and Safety issues and actively participate in Health and Safety reviews while carrying out related jobs. Basic Operational Skill Set Excellent people skills and ability to interact with a wide range of client staff and demands. Demonstrated experience with tendering and service improvement initiatives required. Knowledge of Occupational Safety requirements Knows the inventory management, good keeping knowledge Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable. Demonstrated experience with client reporting and preparation of reports required. Achievement of Contracted Service Levels and Performance Indicators. Achievement of contracted Customer Satisfaction expectations. Management of resource to ensure no disruption to client business. Achievement of savings initiatives as agreed with Client. Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map. Achievement of performance goals as agreed with manager Understanding of Cafeteria operations will be an added advantage Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements. Set stretch targets for self to achieve maximum team performance. Is able to make difficult decisions and resolve problems or improve operations . Actively searches out opportunities to achieve best results Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients. Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community. Listens effectively and communicates through actions and examples. Have strong written and oral communication skills. Flexible to work in shifts. Sound like you? To apply you need to have: Mastery in the field You should have earned an experience of more than 6-8 years in Facility Management – Soft Service preferably from hotel Industry & specialized in Housekeeping & have eye for detail. We’ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today!

Branch Head Job Title Branch Head Function Regional Business Reporting to Regional Business Head & Regional Sales Head Purpose Responsible for driving the branch profit & loss through effective management of branch / area sales, operations and support teams Key Responsibilities Responsibilities Strategic Support Regional Head & Regional Sales Head in developing the short term and long term sales plans for the region in terms of revenues (volumes, profitability, number of customers, key accounts etc) Develop short term and long term business plans for the branch in terms of revenues (volumes, profitability, number of customers, key accounts etc) and service delivery (delivery performance, transit times, net service levels, reach enhancement, etc) Monitor branch performance against the set targets / performance benchmarks and identify and drive implementation of corrective actions for development of new products / services Financial Responsible for development of the annual branch budget by analyzing previous years’ performance and growth expectations/projections for the year; Also responsible for review and approval of are budgets Undertake quarterly / monthly budget reviews to track and ensure adherence to the annual budget. Formulate action plans to manage deviations, if any Review and monitor the branch/ area revenue performance in terms of actual sales growth and profitability as against targeted numbers. Take appropriate steps to reduce deviations, if any Evaluate profitability of all branch customers and key accounts on a periodic basis. Identify issues, if any, and develop plans to meet the set profitability targets Track product-wise yields on a periodic basis. Identify issues, if any, and develop plans to meet the set yield targets Monitor expenses under various heads to ensure adherence to budgeted costs for the branch/ area; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis at the branch/ area level and take corrective actions, if any Drive timely collections from all customers in the branch/ area and achieve account receivables related objectives (e.g. logic remittance, DSO, etc.) as per the targets Operational Drive branch revenues and ensure the growth of all products, services and channels in the branch; Also drive revenues through channel partners (i.e. RSPs) Oversee area revenues and ensure the growth of all products, services and channels in the area Oversee the entire sales management process in the branch and areas (under the branch) and resolve any issues escalated during the process Drive growth and penetration in assigned new and existing national key clients on a Pan India basis for which the Branch Head is lead sponsor Play an active part in contract negotiations and finalization for assigned large and key accounts Establish and maintain relationships with potential large clients in the branch/ areas under the branch through regular interactions with key decision makers Drive reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development etc in the branch/ area as per the organization strategy Drive setup of “One-Retail” outlets in branch/ area as per plan Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through ensuring effective management of DP, Apex, Surface, International, E-Retail etc operations at service centers / PUD centers Ensure adherence to Standard Operating Procedures and Execution Excellence in the branch (e.g. On-time delivery performance, Transit times, RTO reduction, reduction in errors etc) Oversee adherence to Standard Operating Procedures and Execution Excellence in the area (e.g. On-time delivery performance, Transit times, RTO reduction, reduction in errors etc) Ensure adherence to all regulations and statutory compliances as applicable in the branch (including areas under the branch) Responsible for liaison with local Civic, Government and Statutory bodies for resolution of any operational issues faced by the branch/ area People Provide direction, guidance and support to branch employees to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline Ensure that the branch is adequately staffed as per the manpower requirements Ensure high level of employee engagement and retention of key performers Key Result Areas and Key Performance Indicators S.no Key Result Areas Key Performance Indicators Drive growth of revenues and volumes in branch EBIT target for the branch % achievement on revenue target for branch % achievement on product-wise and channel-wise revenue targets for branch % growth in volumes in terms of number of pieces and tonnage in branch Achievement of product-wise yield targets (Yield / piece) in branch Drive timely collections for the branch Account Receivables (% reduction in receivables in excess of 60 days, 90 days, 150 days) Logic Remittance target Optimize costs in the branch % reduction in Operating Costs for the branch (i.e. OCPK and OCPM) Drive Market Growth % increase in revenues (pan-India) from accounts for which the Branch Head is lead sponsor % increase in revenues from SMEs from branch Reach Enhancement Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs) Setup of 'One-retail' outlets as per plan Monitor branch operations Overall adherence to branch service quality in terms of Net Service Levels (NSL) Compliance to all applicable statutory and regulatory requirements in the branch Support in the execution of Corporate Initiatives Implementation of various corporate initiatives (e.g. WDL implementation, new product development & launch, etc) as per timelines Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Support Employee Capability Building % Key branch positions with identified successors / potential successors Drive employee morale and engagement Employee Satisfaction Score of employees in branch % attrition in the branch

Job Title Area Head Function Regional Business Reporting to Branch Head 1. Purpose Responsible for driving the area profit & loss through effective management of area sales, operations and support teams 2. Key Responsibilities Responsibilities Strategic Support the Branch Head in development of short term and long term business plans for the branch in terms of revenues (volumes, profitability, number of customers, key accounts etc) and service delivery (delivery performance, transit times, net service levels, reach enhancement, etc) Monitor area performance against the set targets / performance benchmarks and identify and drive implementation of corrective actions Analyze the competitive landscape and competitor service offerings/ products and provide Branch Head with insights on potential new products/ features within existing products Financial Responsible for development of the annual area budget by analyzing previous years’ performance and growth expectations/projections for the year Undertake quarterly / monthly budget reviews to track and ensure adherence to the annual budget. Formulate action plans to manage deviations, if any Evaluate profitability of all area customers on a periodic basis. Identify issues, if any, and develop plans to meet the set profitability targets Track product-wise yields on a periodic basis. Identify issues, if any, and develop plans to meet the set yield targets Monitor expenses under various heads to ensure adherence to budgeted costs for the area Drive timely collections from all customers in the area and achieve account receivables related objectives (e.g. logic remittance, DSO, etc.) as per the targets Operational Responsible for driving area revenues and ensuring the growth of all products, services and channels in the area; Also drive revenues through channel partners (i.e. RSPs) Responsible for smooth conduct of the entire sales management process in the area Establish and maintain relationships with potential large clients in the area through regular interactions with key decision makers Drive reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development etc in the area as per the organization strategy Ensure setup of “One-Retail” outlets in area as per plan Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through oversight of operations at service centers and PUD centers covered under the area Ensure adherence to Standard Operating Procedures and Execution Excellence in the area (e.g. On-time delivery performance, Transit times, RTO reduction, reduction in errors etc) Ensure adherence to all regulations and statutory compliances as applicable in the area People Provide direction, guidance and support to area employees to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline Ensure that the area is adequately staffed as per the manpower requirements 3. Key Result Areas and Key Performance Indicators S.no Key Result Areas Key Performance Indicators 1. Drive growth of revenues and volumes in area EBIT target for the area % achievement on revenue target for area % achievement on product-wise and channel-wise revenue targets for area % growth in volumes in terms of number of pieces and tonnage in area Achievement of product-wise yield targets (Yield / piece) in area 2. Drive timely collections for the area Account Receivables (% reduction in receivables in excess of 30 - 35 days) Logic Remittance target 3. Optimize costs in the area % reduction in Operating Costs for the area (i.e. OCPK and OCPM) 4. Drive Market Growth % increase in revenues from SMEs from area 5. Reach Enhancement Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs) Setup of 'One-retail' outlets as per plan 6. Monitor area operations Overall adherence to area service quality in terms of Net Service Levels (NSL) Compliance to all applicable statutory and regulatory requirements in the area 7. Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines 8. Support Employee Capability Building % Key area positions with identified successors / potential successors 9. Drive employee morale and engagement Employee Satisfaction Score of employees in area % attrition in the area

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves Delivery of Client Satisfaction FM will be responsible for managing all aspects of the facility management service delivery system at client site. FM is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets. Operations and maintenance, interface with senior managers in real estate / Facility team and business units.. Coordination with other key managers within client office and achieve customer satisfaction. Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests Drive the account plan to deliver high quality results which exceed the client’s expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform. Work with the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Proactively solicits and responds to feedback and input from client Establishes and maintains effective relationships with customers and gains their trust and respect Builds and Manages High Performing Teams Act as single point of Management Control for the location in site Oversee the operation, staffing, performance and development of the Facilities Management service delivery staff. Ensure client satisfaction score achieved as per SLA. Demonstrate leadership, responsiveness and creativity. Understand the Facilities Management scope and develop client specific processes and procedures in consultation with Account Manager and ensure implementation. Support team in the implementation of short and long-term projects. Develop and implement the annual management plan; accomplish key performance indicators as identified by client. Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning Ensure compliance with JLL minimum audit standards. Any other additional responsibilities assigned from time to time based on the client scope deliverables Ensure Planned Preventive Maintenance activities are undertaken in accordance with the schedule. Ensure implementation of Safe work practices Implement regular inspections of the facility on energy conservation, maintenance practices, utility management and risk management procedures. Implement the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment Provide training to on-site teams on equipment procedures and implementation. Support service delivery teams on equipment maintenance and upkeep. Conduct regular inspections to ensure that the procedures are being followed and updated as required. Ensure compliance with statutory regulations on fire, health and safety standards. Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times. Maintain equipment database for site. Initiate strategies to achieve measurable improvements in energy consumption. Prepare / provide input to the site monthly report to be submitted to client Putting best practices in place Teamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you’ll develop tools that help measure the technical team’s performance on a quarterly or annual basis. Sound like you? To apply, you need to be: A technical hands on expert An ideal candidate would have a university degree or professional qualification in engineering or facilities management, and over four years’ experience in facilities operation. A strong background in troubleshooting processes is a big plus. Good communicator Do you have an excellent command of spoken and written English language? Can you communicate technical issues to less able colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Education and experience Graduate/BE/ Diploma in Electrical/Mechanical engineering with a minimum of 4 years experience as Facility manager Implementation knowledge on ISO 14001, OHSAS 18001 would be an added advantage Understanding of vendor management and AMCs Good understanding of safety Location: On-site –Hyderabad, TS Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For additional details please see our career site pages for each country. . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Job Description 15-20 Years into IT with 10+ years as Program Manager / Product Owner / Product manager on agile methodology – preferably transforming IT projects within engineering unit. A well-rounded platform product owner to lead a mature engineering team that works on the multiple core digital technologies [Cloud /Data/EAI/RPA] supporting applications, and integrations. Ability to work with cross functional unit / technology / programs concurrently and build on product vision and roadmap to deliver a highly successful product / solution framework for customers Ability to take an independent and informed view of the current architecture, and be able to review and prioritize opportunities and improvement areas with the respective technical architects, engineering managers and technical leads Ability to build a strong working relationship and collaborate effectively with current platform and application development teams and associated PMs, DevOps & ProdOps support Experience in Mining Ops along with prior exposure to Digital development. KRA Have a strong involvement in product backlog, ensuring the product meets the customers//' needs Research and analyze qualitative and quantitative data to provide insights to the product group, and provide task-specific support where required (e.g. specification drafting) Develop relationships across the wider product team–including technical teams, Information Security, Quality Assurance (QA)–to assist with the definition of product features and requirements Work closely with the Development team in a daily basis, ensuring backlog alignment with product vision and strategy Provide analytical support to the product group, research and present insights in line with the latest industry trends and customer requirements Provide support in refining existing user stories and ensure that prioritized user stories are always up to date Form relationships with technical and experience design teams, product managers, product owners and testers to support with the definition of business features and requirements Setup and monitor Agile Maturity Model Setup Agile framework, principles and Create Customer awareness to Agile model Maturity improvement of the team on agile concepts based on maturity assessment) Target vs. achieved improvement AMM Increase in adoption of agile practices / participation Feedback from the team (number of impediments/action items identified/resolved measured through retrospection notes/survey) Deviation percent from planned roadmap Improvements in program timelines and quality Cost (Target vs. achieved) Reduction in Cost of Delivery Schedule and effort deviations (Target vs. achieved) Product Owner score (Customer Satisfaction score) Release-on-release defect reduction Setup Test driven development lie ATTD, BDD, TDD & etc.. Implement Professional software development behavior (pair programming, continuous integration, clean code, and refactoring) Should have Knowledge on XP Practices and Behaviors - Offer training and customized hands-on demos and workshops on Pair/Mob programming, CI, etc. Should have Knowledge on Legacy Code Refactoring - Coach teams to safely refactor dirty code. Technical Role and Responsibilities [Must have 5 of 7 below] Strong Knowledge of empirical process control and system thinking Strong Knowledge of Lean software development, such as Kanban Experience of changing organizational, team, department mind-sets, culture and structure Certified Scrum Master with at least 2 years//' experience in a Scrum Master or equivalent software delivery role Working knowledge of Scrum, XP and Kanban will be an added advantage Working knowledge of Agile Contract and government procurement processes will be an added advantage Working knowledge of design thinking and workshop facilitation will be an added advantage Certifications [Must have 5] Professional Scrum Master (PSM I) / Certified Scrum Master (CSM) CSM / CPO / ACP-PMI Certified. Agile Certified Practitioner (PMI-ACP) Agile Scrum Master (ASM) Scrum Master Certified (SCM) SA, SPC, SPCT Frameworks: SAFe, Scrum at Scale, LeSS, NEXUS General Responsibilities Provides leadership, direction and mentorship to members of the team. Be Innovative and create reusable solutions as Senior Solution Architect Oversees a team of developers and ensures strict standards are followed. Works as an advocate for team needs such as software, equipment, and training. Assists with mentoring and training of all team members. Maintains strong focus on customer service to all internal clients. Responds to client inquiries and requests. Helps define and enforce processes and procedures in the Applications Develops and maintains software applications according to specifications. Maintains source code control system and application software versioning. Identifies emerging technologies that will help the company better leverage resources. Adheres to Firm processes for change and configuration management, contributing to ongoing maintenance of audits and other security/compliance initiatives.

Job ID: 35984 Location: Secunderabad, IN Area of interest: Retail Banking Job type: Regular Employee Work style: Office Working Opening date: 31 Jul 2025 Job Summary Approve daily transactions for selected products as applicable (e.g. traveler’s cheques, cashier’s orders, currency exchange, merchant services, safe boxes) as well as transactions exceeding specified teller limits Manage Service Delivery – observe queue time and length; take action as needed to capacitize serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency, improve turn around time Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service General Reconciliation and Compliance Activities (may be individually assigned) which may typically include: Dual control of Cash functions Control of Security stationary, deliverables Review of processing entries and vouchers Follow-up with customers for returned deliverables as applicable (eg. cheque-books/ cards/ Pins/ Combi packs, etc) Review of reconciliation proofs for daily control as well as surprise audit proofing Preparation of service quality and productivity management reports and other regulatory returns Rectification of internal control issues Ensure satisfactory ratings in all internal/external audits conducted at the branch Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated. Mandatory reporting of KRIs and teller productivit Ensure timely and accurate submission of all returns both internal and statutory for sales and service Ensure a proper control of Keys, combination settings and passwords that protect cash & valuables. Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported as per guidelines Key Responsibilities Staff Supervision, Coaching and Training: daily organization of workflow/ breaks and staff levels and coaching/ training where necessary for improved performance Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Achieve high employee engagement and satisfaction. Ensure optimum teller productivity Contribute to branch performance through referrals, efficient customer service, effective operations controls Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner; Report all accidents and incidents and bring to the attention of the management any hazard in the workplace As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that: Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately. The contractors working in your area or for you are working in a safe & healthy manner. Ownership of the Archival portfolio for the branch. Liaising with the external vendors and ensuring archival and retrieval is carried out in a manner as stated in the policy document without exception. Maintain MIS with regard to documents archived with due acknowledgement from the vendor for each of the file Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Skills and Experience Graduate/ Post Graduate Anywhere between 1 - 4 years of overall experience Banking knowledge, understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability Customer Orientation and sales Focus Role Specific Technical Competencies Diligent & Punctual Banking Knowledge Team Management Strong communication skills Customer orientation and sales focus Good interpersonal skills About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Responsibilities & Key Deliverables Monitor and improve Customer Satisfaction parameters across the region-MTTR, TCF, Periodic Feedback and CaPS and personal customer visits. Monitor and strategically improve STR, AMC Sale, Bharosa Sale, Spares and Lubricants business across the region to exceed the targets. Motivate the Customer care team ( CCM, TM and Tech Support ) in the region for high level performance and excitement. Mentor the team in the region for their continuous self development. Keep the Dealer principal motivated through various communications, incentive schemes and updates. Keep the dealer technician team excited by ensuring - Parivaar meets, execution of Star Club, Product Improvement Proposal, Sarathi. Improve the reach through Saathis, Synergy, dealer outlets, Vans and Bikes. Execute the initiatives rolled out by the Head Office- Bikes and Vans at dealerships, DMS usage. Manage funds in coordination with the Zonal Heads Sales. Manage all the basics - Participate in morning call everyday, Open tickets monitoring, Customer connect, VIN wise data, Outstand ings, C forms, Min Stock at dealerships, Retro, Float Stock, FOC dispatches, SMC/BDSS maintenance, timely settlements of Warranty and Debit notes, Quarterly NOCs fro dealers, Smooth start and Closure of dealers, Retofitments,, Lubricants schedules, payments by dealers to vendors, technical trials, special tools availability, adherence to ISO process, Recruitment of manpower, New product feedback, Process audits at dealerships. Improve the quality of technical reporting from the region. Monitor and ensure manpower to Machine ratio at the dealerships and trainings at all levels at the dealership. Effectively review the CCMs,TMs and Tech Support team through Stand ard templates and monthly feedback on performance Also daily feedback on daily reports of the CCMs. Ensure Tour planning and adherence by the team rigorously. Share competition machine performance report. Effectively coordinate with the Zonal Heads and create synergy between Sales and Customer care. Effectively manage the Regional Training Centres. Ensure Customer satisfaction in the state by CAPS improvement / NPS Score, DHC, C8, CCCF/1000, escalations, customer engagement programs etc - Speed and quality of concern closure ( Escalated concerns/ PSFs. Ensure process parameters in place at workshops, Dealer quality audit scores/ All dealers with DMS usage and data quality score. Dealership Profitability - Ensure target achievement by generating revenue through spare parts, shield, maxi care, tyre and allied business. Channel reach and Manpower adequacy - Creation of new service points ( MDSCs/ MASCs/ MMTs), % of FTs with Serive reach. Dealership Satisfaction Score. Customer legal cases. Quarterly business communication to dealer principals. Guiding of CCM's on driving improvements at dealership and hand ling escalations. Escalated customer hand ling. Intervention at critical and problematic dealers. Develoment of CCM's. Preferred Industries Education Qualification Bachelor of Engineering; Masters of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Mechatronics; Masters of Engineering in Mechanical; Masters of Engineering in Automobile; Masters of Engineering in Mechatronics General Experience Core Automotive customer care experience of 12-15 years Critical Experience Experience of handling Customer Care Manager (CCM) profile for an area for at least 8-10 years.Work experience in automobile industry.Handling of team size of at least 20 people.Exposure to customer centricity - customer handling and dealer owner handling.Exposure in automobile dealership operations Job Segment: Engineer, Automotive, Engineering

Job ID: 35947 Location: Trivandrum, IN Area of interest: Retail Banking Job type: Regular Employee Work style: Office Working Opening date: 31 Jul 2025 Job Summary Balance sheet growth/ Referrals to improve branch performance Contribute towards Balance sheet growth Referral of bank products to contribute towards franchise development- CASA, Assets, FX Operating Efficiency Migration of cash withdrawals, cash deposits and credit card repayments/ cash advances to ATMs Drive usage of internet banking/ mobile bankin Individual measures to improve the service levels and to provide support to individual RMs Productivity: Ensuring high productivity levels and a high number of teller transactions NPS: Enhancing Net Promoter Score to ensure good quality of service levels in the branch and to ensure client satisfaction Improve customer wait experience Reduce wait time and overall turnaround time Collective measures to support the governance and operations capabilities Audit: Being audit-ready at all times. Ensuring there are no errors/ breaches reported in the teller area during audit and surprise checks Operations Loss: Ensuring there are no operations losses in the branch Frauds are minimized / reduced Ensure management control and performance / operating standards are appropriate and are being adhered to Transaction processing to be carried out in the branch as per agreed internal and external policies and procedures Accurate and prompt reporting of KRI’s / KCS/ SORR/LSORR and other reports Necessary follow up on excesses and provisions created to be tracked very closely. Ensure that transactions processing is error free and as per the delegated authority levels. All transactions are processed & reported keeping in mind the ML and KYC norms Key Responsibilities Strategy Awareness and understanding of the Group’s business strategy and model appropriate to the role Business To achieve the set targets for portfolio growth and new sale Processes To Follow the laid down process as per DOI People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct. Governance To Follow the laid down process. Qualifications Education: Graduate, Consistent Academic Career With Relevent Experience Skills and Experience Competitive awareness & benchmarking Banking knowledge Excellent communication, interpersonal & relationship building skills Able to pick up new concepts quickly About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

The Study Abroad Counsellor is responsible for assisting students in selecting appropriate courses, universities, and countries based on their academic background, career goals, and financial capacity. Regular interaction with students and parents is essential to address queries and ensure end-to-end support throughout the study abroad process. Strong communication and interpersonal skills, empathy, and organizational skills are required for effective performance. Ø Answering Enquiry Calls. Ø Handling Walk ins (including handling other counsellors' walk-ins in their absence). Ø Detailed assessment of Student Profile. Ø Career Counselling – directing students to appropriate programmes and to apt countries as per their interest and requirement. Ø Maintain confidentiality and privacy in handling student information. Ø Providing guidance and advice to students regarding suitable study options based on their academic background, interests, and career goals. Ø Provide accurate and reliable information to the students. Ø Timely sharing of course options after the counselling. Ø CRM Updation without making pending. Ø On time follow up on students, maintain communication with the students throughout the application process, follow up on their process, Offer Assistance etc. Ø If the students requested programmes that weren't on the list that was provided, do a programming search. Ø Sending of Application Requests to Processing Department. Ø Collection of pending documents from students as per the requirement from Processing Department. Ø Copying the mail communications that students received from universities to processing department. Ø Conducting Offer follow ups in collaboration with Processing Department. Ø Payment Conversion. Ø Interview coordination both mock and university interview with interview team and send them feedback from students. Ø Sending students to IELTS department in the scenario of IELTS score is mandatory. Ø Supporting with Visa Processing Department. Ø Sending required documents of students to Documentation department, timely after fee payment. Ø Pre and Post Departure Assistance. Ø Act as a primary contact person for the student on behalf of Edroots. Ø Coordinating with other departments such as processing, Documentation, IELTS in regards to student’s update. Ø Keeping the company mobile and WhatsApp always on mode, to ensure timely and efficient communication. Ø Checking of official mail to ensure timely and accurate response, including the spam folder. Ø Participate in the company events and travelling to the event locations to represent the company if required. Events like Expo, Marketing – Promotional activities, Annual meet etc. Ø Follow company policies. Job Type: Full-time Pay: ₹20,000.00 - ₹32,000.00 per month Benefits: Health insurance Provident Fund Education: Bachelor's (Required) Experience: Study Abroad field: 2 years (Required) Work Location: In person Application Deadline: 03/08/2025

Qualifications: B.E / B. Tech (Mandatory) & MBA (Preferred) B.Tech (Mechanical Preferred) Experience of 0-5 years in frontline Technical sales and Industry Sales. Industry - Manufacturing /Engineering firms, Auto components, OEMs Drive sustained profitable growth in the assigned key account/accounts, aligned with organization strategy to ensure long term success. Responsibilities Build Key Account strategy ( including forecast/plans) aligned to SKF’s strategy to achieve growth and profitability targets Industries offer presentation during the roll-out Daily coordination with industries. Market visit based on the allotted task in SFA New Industries search and appointment Monthly Industries Score Card review On-field training and hand-holding of FSRs Manage escalations related to receivables from Industries. Market and Customer Orientation Interpersonal relationships Negotiation Skills Key Skills : Good verbal and written communication and presentation skills Team management Solution selling Basic understanding of logistics at a distributor point. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Work from home Schedule: Day shift Supplemental Pay: Overtime pay Quarterly bonus Yearly bonus Education: Bachelor's (Required) Experience: Sales: 1 year (Required) Management: 1 year (Required) total work: 1 year (Required) industrial sales: 1 year (Required) Work Location: In person

Job ID: 35928 Location: Gurgaon, IN Area of interest: Customer Services Job type: Regular Employee Work style: Office Working Opening date: 31 Jul 2025 Job Summary Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls Key Responsibilities He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Skills and Experience Addressing Customer Needs Anti-money Laundering Policies and Procedures Bank Account Features and Services Customer Experience Management Customer Interaction Customer Retention Qualifications Graduate/ Post Graduate Customer Orientation and service focus Anywhere between 1 - 4 years of overall experience Banking knowledge, understanding of front and back office processes and procedures Good Interpersonal Skills Strong Communication Skills Team-playing ability About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers