6161 Score Jobs - Page 17

Job description: Job Description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ͏ Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ͏ Mandatory Skills: AI Cognitive Process Automation . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: IT Environment Management . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ͏ Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ͏ Mandatory Skills: Data Centric testing . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Power BI Visualization on cloud . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Adobe AEM . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Details JOB DESCRIPTION Role: Senior Analyst – CLM | Full-time (FT) | Financial Markets Location: Pune-Maharashtra-India Shift Timings: APAC (6.30 AM IST to 3.30 PM IST) Specialism: Client Life Cycle Management (KYC) Job Description As part of our APAC Private Banking Client Life Management function, you will be directly working with team to understand BAU functions. This role will include an end to end Client Life Cycle Management function nuances for HNI clients in Private Banking. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Job Responsibilities Understanding the end-to-end BAU functions assigned under Client Life Management. Seek to perform an independent activities and quality check of client profile updates during Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth, Account Onboarding and Screening, Tax, FATCA, PEP, Sustainability Risk, Reputational Risk and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies Be the Subject Matter-Expert (SME) in Focused Review processes, to assist with the implementation and delivery of continuous process/technology improvements Uphold the highest standards of control, always keeping data integrity and process controls in mind while carrying out day-to-day work Stay up-to-date with the latest regulatory, policy and procedural requirements, and take ownership of relevant procedural updates Report higher risk matters or regulatory questions to the Client Life Cycle Management Engage business partners in Back Office, Compliance and Operations regularly, to enable effective collaboration in day-to-day work Provide support for any regulatory & audit related reviews, and training/walkthrough of client onboarding process, as required Assist with the continuous operational improvements, in view of the changing operating and regulatory environment, and participate in projects in view of Client’s strategic objectives and vision Minimum Qualifications- Bachelor's Degree in B. Com /BBM or Master’s Degree in M. Com/MBA/PGDM 2 to 4 years' experience in Client Life Cycle Management within the financial services industry with experience in conducting due diligence. Sound business acumen - a practical and positive approach to meeting CDD/KYC requirements in a client facing environment. Knowledge of or experience in a professional services firm would be beneficial. Ability to independently research, analyze, and recommend solutions to close open items and discrepancies with client Outstanding analytical and investigative skills combined with the ability to navigate through ambiguity in a fast-paced, multifaceted environment Strong knowledge of client structures typically used within the financial services industry. Knowledge of and a drive to stay up-to-date with industry developments in CLM Strong verbal and written communicator with the ability to work as part of the client facing team and a track record for building positive relationships with colleagues. About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value About The Team eClerx or its affiliate partners do not solicit fees or payments and does not ask for confidential financial information from applicants for job offers. Safety of personal assets is every individual’s responsibility. All candidates are requested to stay alert and be aware of fraudulent/unethical hiring practices, and take effective measures to safeguard their personal information. eClerx is not liable for any payments made by applicants in response to fraudulent job offers. If you are suspicious of any unethical job-related activity or communication related to eClerx, please report it on this link. https://careers.eclerx.com/Static/RecruitmentFraudAlert

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Graphic Designing . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

As a Customer Success Manager, you will spearhead our efforts to strategically source, onboard and manage mid-size to large property managers and property/revenue management companies. The role demands a dynamic approach to pipeline development, onboarding, and meticulous account management to ensure client success and satisfaction. Key responsibilities: Serve as the principal touchpoint for mid to large property managers (PMs) across your defined territory and navigate them through the onboarding and account management process to maximize their engagement and satisfaction with the company Lead the acquisition and conversion of new mid to large PM leads and prospects through in-depth virtual product demonstrations Assist new mid to large PM leads set-up their account, and guide them through advanced features/customization relevant to their specific teams and operational use cases Proactively manage and cultivate relationships with large accounts in collaboration with the Sales ops team by closely monitoring their product usage and engagement levels, and conducting regular in-person/virtual check-ins to ensure high customer satisfaction and NPS Build and maintain a robust pipeline to meet or exceed performance targets by collaborating with events, partnerships, and marketing teams, leveraging webinars, tradeshows/conferences, and fostering local partnerships to generate opportunities in your territory Consistently meet & exceed performance targets Collaborate with the Sales ops team to update and maintain key information and history associated with your accounts on the CRM About you: Experience in the Vacation Rental Industry or Revenue Management Services 4+ years of B2B quota-carrying sales experience and customer success/account executive, preferably with complex or technical SaaS products Math score of 85% and above in your 10th grade. Demonstrated ability to successfully demo software products for various use cases Strong analytical and quantitative ability to interpret data and drive revenue management strategies Thrives in collaborative settings, contributing to collective team targets and enhancing team dynamics. Exhibits a natural curiosity and a commitment to continuous learning Excellent communication/presentation skills and ability to build relationships. Exceptionally well-organized and good with time-management skills.

Company Description WTF Gyms is India’s fastest-growing fitness-tech brand, redefining the fitness experience by upgrading and operating local gyms through cutting-edge technology, operational excellence, and customer-centric innovations. With premium facilities offered at an unbeatable ₹599/month, WTF is making top-tier fitness accessible to all. With 4 0+ gyms live and 20 more launching soon , we're not just scaling numbers — we're building a movement. Our mission: Deliver a consistent, delightful fitness experience, powered by tech, talent, and tenacity. Role Overview: Cluster Sales Manager The Cluster Sales Manager (CSM) is the end-to-end business owner for a group of 5 WTF gyms in a defined territory. This is not just a sales job — this is a P&L-driving, target-smashing, experience-building, compliance-owning leadership role. Think of it as your mini business unit — from sales, top-line revenue, customer experience, team grooming, compliance enforcement, to SOP execution , every metric runs through you. Your Jhumka Target (i.e., monthly revenue target) is the holy grail — and everything you do must align towards achieving and exceeding it. Key Responsibilities Sales Ownership & Revenue Growth Own the monthly revenue targets (aka Jhumka Target ) for all gyms under your cluster. Drive sales through effective lead conversion , walk-in handling , tele-calling performance , and field activations . Monitor and optimize performance of membership consultants (MCs) across locations. Team Leadership & Training Recruit, manage, and continuously train the on-ground sales teams (membership consultants & gym managers). Conduct weekly training sessions focused on sales pitching, customer interaction, upselling & cross-selling. Lead by example — be on the ground when needed, and jump into sales floors during crunch time. Business Operations & SOP Compliance Ensure every gym under your cluster runs 100% as per WTF’s SOPs , hygiene standards, and service delivery metrics. Partner with operations, facility, and tech teams to resolve escalations and process gaps. Monitor compliance dashboards daily, and execute corrective measures proactively. Customer Experience & Retention Ensure exceptional member experience across all touchpoints: sales interaction, onboarding, training engagement, and support. Lead periodic member satisfaction surveys and handle escalations with tact and urgency. Reporting & Analysis Track daily/weekly/monthly KPIs including revenue, footfall, conversion ratio, churn, CRM hygiene, etc. Generate performance reports and present actionable insights to the regional leadership. Key KPIs Jhumka Target Achievement (Monthly Sales Target) Conversion Ratio (Walk-in to Sale) Membership Retention Rate Customer Satisfaction Score (NPS) Compliance Score across Gyms Team Training Hours & Productivity Metrics Required Qualifications & Skills Core Competencies Proven experience in multi-site sales management (retail, fitness, wellness, F&B, etc.) Strong grasp of sales funnel management , CRM hygiene , and target-driven environments Excellent people management and team motivation capabilities Technical & Functional Skills CRM tools (like Leadsquared, Zoho, etc.) Strong understanding of P&L levers in unit economics Google Sheets / Excel (for data tracking & reporting) Soft Skills Excellent communication & interpersonal skills High ownership mindset — You don’t wait to be told Agility to handle on-ground chaos with a calm mind Preferred Experience Minimum 3–5 years in retail or fitness sales management Experience managing distributed teams and multiple locations Bachelor’s Degree in Business, Sales, Marketing or related field Why WTF? At WTF, we don't just sell memberships — we sell lifestyle transformation powered by data and technology. You’ll be part of an ambitious, fast-paced ecosystem that rewards performance, celebrates hustle, and promotes internal growth. You own your cluster like a mini startup — and we’ll equip you with all the tools to scale it. Let’s Go! If you’re hungry for growth, obsessed with targets, and passionate about transforming how India works out — this is your moment. Step up. Take ownership. Hit that Jhumka. Apply now and be a part of India’s fitness revolution 🚀

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Tosca Testsuite - Test Automation . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job ID: 35967 Location: Delhi, IN Area of interest: Retail Banking Job type: Regular Employee Work style: Office Working Opening date: 31 Jul 2025 Job Summary Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue target Responsibilities Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received for branches through COMMAND. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Find ways to improve operational efficiency and control costs to meet cost budgets Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Key Responsibilities Risk Management Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Skills and Experience Post Graduate, consistent academic career Extensive sales experience (2 to 5 years) Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Banking knowledge Management Information Skills Good Interpersonal Skills Role Specific Technical Competencies Diligent & Punctual Knowledgeable about the role Certified with relevant courses Confident Fluent in Language Banking Exposure Management Information Skills Good Interpersonal Skills Customer and Service Oriented About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Post code: PAT-I Post Name: Project Associate I (PAT-I) Number of posts: 01 Essential Qualification: Master's degree (M.Sc.) in Microbiology/Biotechnology Preferred experience: Work experience in scientific communication writing, publication and information dissemination Emoluments: (a) ₹. 31,000/- + HRA for those candidates who have qualified CSIR-UGC / ICAR / ICMR NET including lectureship/assistant professorship or GATE or those who have qualified National level examinations conducted by Central Government Department like DBT/DST or equivalent and/or their Agencies/Institutions (b) ₹ 25,000/- + HRA for others who do not fall under (a) above Job description: Selected candidate will work in the CSIR-sponsored project entitled “ Jigyasa 2.0 Programme with the concept of Virtual lab Integration (CJVL) ”. The candidates are expected to work in scientific communication, writing, publication, lab analytical work and information dissemination. Age limit: 35 years as on the date of interview (age relaxation as per CSIR rule). Other details: Duration: This position is purely temporary and the appointment will be given up to 31st March, 2026. It does not confer any right or claim for absorption in CSIR-CSMCRI. This post is purely temporary and co-terminus with the project (upto 31.03.2026). The engagement of a project staff in different projects either in the CSIR - Central Salt & Marine Chemicals Research Institute, Bhavnagar or different Laboratories/Institutes of CSIR taken together shall not exceed 06 years in any case. It would, therefore, not confer any right/claim implicit or explicit for any candidate for claiming extension or absorption in CSIR-CSMCRI, Bhavnagar. Interview Details: Interested candidates should appear before the Selection Committee for an interview/written test at CSIR-Central Salt and Marine Chemicals Research Institute, G. B. Marg, Bhavnagar-364002 (Gujarat) on 22nd August 2025; Friday at 10.00 AM in the institute. Required Documents: Please bring an application with full particulars, including: Full name and postal address with email and phone number (application form attached), Date of birth and recent photograph. Educational qualifications and experience (if any) with photocopies of certificates/testimonials. Also, bring the following original documents (compulsory): Certificates and mark sheets (Degree/Diploma, etc.) of educational qualifications and proof of date of birth mentioned in the application (degree certificate is compulsory). GATE/NET Score Card, validity of the score, and details of seminars/projects done in the Master’s course. Experience certificates and testimonials. "No Objection Certificate" from the present employer if employed in a Government/Semi-Government or Autonomous Organization. For queries, please email drchaudhary@csmcri.res.in. No TA/DA will be provided for attending the interview.

Key Responsibilities Financial management: Assist in maintaining the overall financial health of the company, including budgeting, expense tracking, and financial forecasting. Accounting operations: Manage day-to-day accounting activities, including accounts payable/receivable, payroll entries, invoicing, and bank reconciliations. Zoho Books expertise (mandatory): Maintain and update all financial records using Zoho Books. Familiarity with Zoho Invoice, Zoho Inventory, and related modules will be an added advantage. Financial reporting: Generate and share periodic financial reports and statements using Zoho’s built-in reporting tools or Zoho Analytics. Tax & compliance: Assist in GST filings, TDS, and ensure overall compliance with accounting standards and tax regulations. Financial analysis: Support in analyzing financial data to identify trends, variances, and areas for improvement in expense and revenue management. About Company: WhizJuniors is the world's biggest social gamified technology learning platform, exclusively for students from classes 1-12. Our platform allows the enhancement of the technical, creative, and entrepreneurial skills of young minds with an element of fun learning. We provide age-appropriate online courses with the right syllabus. Students have to learn and solve quizzes to earn coins, practice with practicals, and finally get certified. They can compare and showcase their scores, skills, and achievements, and the higher they score, the higher they rank.

Job Description FCC Advisory & Delivery Support Group Designation : Process Manager Location: Pune/ Mumbai/Chandigarh Travel (Domestic or International) : 10–15% (client meetings, workshops, or internal coordination) Job Description As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of their time on production deliverables such as KYC onboarding, periodic reviews, EDD, screening and risk assessments. The remaining 30% will be dedicated to QA oversight, advisory support, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement. You are a subject matter expert in KYC or AML investigation or Fraud domain. Your areas of focus will be to ensure compliance with regulatory requirement and conduct regular reviews and audits of KYC records to identify areas of improvement. This is an individual contributor role that balances complex production delivery , checker-level quality control , proactive problem solver and advisory support. We are seeking individuals with a high level of client orientation and customer focus, demonstrates flexibility with positive attitude, experience in consulting, advisory, Quality review, delivery support with strong financial crime compliance expertise and ability to proactively solve problem. Key Responsibility Up to 70% of production Delivery that include Support & Enhance KYC delivery (Production / Quality Reviews / Surge Support / Any Other Delivery Support for Existing & New Programs Up to 30% involvement in advisory and consulting area that include Perform RCAs / Error Analysis / Client Interaction / Stakeholders' Alignment / Training support / Identifying Policy or Procedural Gap, Sharing best practice, Innovation Initiative Detailed Responsibility A specialist member of the team responsible for providing high-value technical KYC support to the KYC team and ensuring due diligence has been completed in accordance with the guidelines and regulation Document findings in accordance with policy, ensuring completeness, consistency, and auditability. Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality Seek to perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth/Funds, Sanctions, PEP, and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies Willingness to contribute across multiple functional areas—production, advisory, process improvement, and innovation—as business needs evolve Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects. Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities Conduct independent quality assurance reviews of operational processes and case files, identifying control weaknesses, inconsistencies, and areas for improvement. Act as a strategic advisor during solutioning, transitions, or KYC transformation initiatives Conduct in-depth data analysis to identify trends, patterns, and insights related to KYC compliance, AML Investigation or Fraud and develop data-driven solutions to enhance efficiency and effectiveness Ability to guide the team in terms of policies/process queries Adaptable to fast-changing environments and ready to step into different roles, including reviewer, advisor, maker, or innovator depending on team goals Liaising with different stakeholders to manage work pipeline effectively Identify and implement process improvements to optimize efficiency, reduce errors, and enhance team performance. Work closely with stakeholders to address escalated KYC issues and to ensure seamless customer satisfaction Identify inefficiencies and propose innovative solutions (e.g., automation, technology upgrades) Stay updated on industry trends, regulatory changes, and emerging risks, ensuring that the team is equipped with the latest knowledge Provide strategic advice and guidance to senior management and business units on financial crime compliance matters, including anti-money laundering (AML), counter-terrorist financing (CTF), sanctions Design and execute comprehensive quality assurance reviews and testing programs to assess the effectiveness of KYC processes, controls, and documentation Analyze complex KYC issues, identify root causes, and develop practical and sustainable solutions to address client needs Establish and maintain relationships with key stakeholders across departments Assist in preparing training material or delivering workshops to build domain knowledge across teams. Required Qualification Bachelor's degree in Finance, Business Administration, Law, or related field. Advanced degree or professional certification (e.g., CAMS, CFE or equivalent) preferred. Minimum of 6-8 years of hands-on experience in Financial Crime compliance (KYC, AML investigation or fraud operation), with a focus on consulting, advisory, or internal audit roles within the financial services industry Deep understanding of global and Local AML, CTF, sanctions regimes, including the Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC sanctions, EU AMLD, UK FCA and FATF recommendations Ability to think strategically and lead initiatives that improve processes and reduce risks while ensuring compliance. Strong problem-solving skills and a proactive approach to identifying and resolving challenges Proficient in MS Office Suite with Strong analytical and problem-solving skills, with experience in data analysis, and risk assessment Experience in client-facing or internal consulting roles within the financial crime domain is a strong advantage Ability to multi-task, work independently and establish a cooperative and collaborative working relationship Excellent communication and stakeholder management skills, with the ability to influence and engage senior executives and key stakeholders Demonstrated ability to drive process enhancements, policy alignment, and cross-functional collaboration as an advisor—not just an executor Willingness and ability to travel 10-15% of the time, as required by project and client needs US, UK or Canada Visa would preferably be an added advantage Join our team and leverage your expertise to help us deliver top-notch solutions in the ever-evolving landscape of Financial Crime Compliance. eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. About The Team eClerx or its affiliate partners do not solicit fees or payments and does not ask for confidential financial information from applicants for job offers. Safety of personal assets is every individual’s responsibility. All candidates are requested to stay alert and be aware of fraudulent/unethical hiring practices, and take effective measures to safeguard their personal information. eClerx is not liable for any payments made by applicants in response to fraudulent job offers. If you are suspicious of any unethical job-related activity or communication related to eClerx, please report it on this link. https://careers.eclerx.com/Static/RecruitmentFraudAlert

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role title: SA: Cluster –Area Sales Manager Function: Strategic Accounts Band: M3 Department: VIBS Reports to: SA Cluster Segment Head Location: Mohali (Punjab) Role Purpose To manage and drive the revenues of the Strategic Accounts Business in order to attain market leadership in large corporate segment in India, through revenue growth, market share and profit, the leadership, management, and motivation of the account sales team, whilst complying with agreed budget, timescales and agreed policy guidelines and regulatory norms To position VIL as the preferred Technology partner by using thought leadership, Industry insights and Design thinking. Deliver Profitable growth and ensure VIL leadership in terms of CMS & RMS Adopting Digital First Culture Deliver the best in class customer experience to our customers globally with a high NPS score Increased market share from integrated product, service, mobile solution offerings, and fixed data product, etc. Key Accountabilities And Decision Ownership To meet the overall Budgets of (Strategic Accounts) for the assigned territory on PAN India level in terms of OB/Revenue/Profitability. Lead CXX / NPS in strategic accounts through multiple product penetration, Winning Complex Sales & Adopting Digital First Culture. Cross Functional and Inter Cluster Engagement at Leadership Level to create and deliver Profitable growth via aligning Customer Business Challenge and VIL Roadmap in terms of GTM/Solution/Product Solutions and Co-Creation Engagement with SA Team nationally to deliver the revenue growth in India. Overall all KPIs for making VIL market Leader with higher growth rate in identified set of Strategic accounts than market Ensuring sales process compliance norms and sales discipline. Overall Development of national Account Managers. Core Competencies, Knowledge And Experience 8-12 years plus of which at least 4-5 year should be in a leadership positions managing cross functional teams and Account Management A proven track record in meeting revenue targets in fixed line business. Knowledge of specific areas - Sales and Marketing; Competition in Fixed Line Business; Competitor strengths & weakness. People based experience - Experience in handling large sales team Good people management skills, at team player, strong influence and relationship management skills, customer centric. Strong communication and decision making skills – ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments Must Have Technical / Professional Qualifications MBA background Sales and cross functional work Experience of more than 8-12 years preferably in telecom Strong Leadership Skills Good knowledge of mobility, fixed and other communication technologies, technical sales background preferable Key Performance Indicators Revenue Growth Target, contribution, TCV & AoV, Hunting Wins, Farming wins, Account SoW growth, Competition Churn, Product Penetration Sales Governance – WCS, A/c Dossiers, 1SF, Funnel Management NPS- Attain a targeted score on customer satisfaction surveys. Drive C level Customer engagement & promote Vodafone Idea products and solution amongst them. Direct reports: : 4 Cluster Strategic Account Managers (National Account Managers) Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role AGM- Regional Service & Collection Lead Function / Department Enterprise-Customer Service Location Kolkata, West Bengal Job Purpose Role purpose: To support & execute the service & collections strategy thereby ensuring benchmark levels are met across the customer life cycle for an identified set of enterprise accounts across all segments & collections across account categories, to drive net promoter score and CSAT index across segments, to drive cost optimization via digital aided channels, to proactively & reactively ring fence the customer base, to enhance revenue by creating stickiness through various CVM campaigns, to drive collections (receivables) through focused proactive & reactive measures, ensure that virtual service management teams are well supportedacross the region, act as the fast track intermediary and escalation point where a physical visit may be required & use analytics as a means to improve customer experience that can support the organisation’s vision & objectives Key accountabilities and decision ownership : Strategic v Define and execute strategic initiatives on service & collections including account coverage, level 2 customer responses, requests & complaints handling, compliance to standard servicing norms across segments to enhance competitive position in the region v Implement a plan to improve customer experience based on feedback based on customer VOC, RNPS, C-SAT scores etc. v Guide & motivate the team to act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands. Core competencies, knowledge and experience [max 5]: v 10+ years of experience in leading a customer service team, with exposure to service assurance and partner management. v Experience in managing ‘C’ levels & customer facing roles v Proven track record in meeting service levels and NPS targetsin different situations. v Prior experience in B2B or Telecom B2B v Ability to manage in a dynamic, high growth, high uncertainty environment Operational v Compliance to standard servicing norms, monitor customer commitments, intervene proactively and act as an escalation point for virtual service manager, thereby ensuring minimum service level breaches v Proactive root cause analysis, review trending of statistical data and performance reports to identify recurrent issues & fixes v Revenue enhancement through service led upsell/ cross-sell measures & campaigns v Customer retention through focused proactive & reactive measures to control Voluntary, Involuntary & Value churn. v Motivate and direct the team to drive automation & digital agenda with customers to reduce cost to serve v Ensure that payments receivables are collected within the defined period for an identified bucket through various process enhancement thereby increasing incremental revenue from the existing base. v Build a strong feedback mechanism through continuous engagement with partner, internal stakeholders and customers – to review account performance, conduct audits on RNPS, quality aspects & processes v Manage the financial aspects by ensuring all contracted services are billed accurately and as per the contracted frequency, and that any issues preventing payment of invoices are resolved in a timely manner Core Competencies, Knowledge, Experience Must have technical / professional qualifications: Desired Competencies/ Skills v Powerful influencing/ negotiation skills .Effective communication & relationship management skills v Proven ability to function within a matrix organization. v Strong analytical skills & ability to balance conflicting business & customer interests. v Experience in handling CS, CVM & Collectionsin a B2B environment Developmental v Creating an environment of high engagement during change management, challenge & motivate the partner for higher accomplishments v Continuous training & certification on building capabilities, skills, competencies with specific focus on other LoBs (IoT, Cloud, FLX etc) Key performance indicators : 1) VIBS RNPS, CSAT& Key national programs 2) Operational KPI’s for customer engagement – service management, incident and escalation management. 3) Digital drive & self-service adoption resulting in cost optimization & reduced cost to serve 4) Customer Retention management, Revenue enhancement, Collections (identified receivables bucket) Direct reports - 3 RASM across East Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Job Title: Manufacturing Excellence (ManEx) Officer Location: Nalagarh ICD Reports To: Factory Manager Job Purpose To lead the governance and performance of Manufacturing Excellence systems including the Unilever Management System (UMS), SU League KPIs, TPM deployment, and Digital Transformation Index (DTI), ensuring the factory operates with high efficiency, digitization, and compliance. Key Responsibilities UMS (Unilever Management System) Governance Coordinate all 10 UMS pillars (AM, PM, FI, EEM, Safety, Quality, PD, CSL etc. Facilitate monthly reviews with pillar leads and maintain audit readiness Track pillar maturity, visual management, and document compliance SU Factory League Performance Own and report KPIs like OEE, CPT, QI, OR, Energy, Waste, Inventory, SRS Drive monthly governance reviews to track score improvements Ensure accuracy and on-time data submission for Power BI dashboards DTI (Digital Transformation Index) Execution Manage DTI roadmap including Adoption (DFOS, EMS, SPC, etc.), VC creation, Deployment OTIF, and Capability Track scoring, implementation, and compliance with business group expectations Collaborate with digital enabler leads to close gaps TPM & OEE Management Support deployment of TPM tools across pillars (AM, PM, FI, EEM) Examine line losses, drive kaizens, and lead OEE improvement programs Track daily/weekly OEE performance, loss tree and RCA actions Capability Building Maintain and track training plans for factory teams Conduct workshops, drive kaizen engagement, and promote shopfloor ownership Foster digital and lean culture through structured rollout of tools Key Metrics SU League Score > 90 DTI Score in Green Zone (across 4 pillars) OEE > 81% Audit and Pillar Maturity Scores Required Qualifications B.E./B.Tech. in Mechanical, Electrical, or Industrial Engineering 2–5 years’ experience in manufacturing excellence, TPM, or digital systems Proficiency in Power BI, Excel, and manufacturing systems TPM/UMS exposure and cross-functional coordination ca

आवश्यक भर्ती: एटीएम कस्टोडियन (दिन की शिफ्ट) Join CMS Company as an ATM Custodian (Day Shift) in SAHIBABAD _Job Responsibilities:_ - Load cash in ATM machines - Ensure smooth operation of ATM _Requirements:_ - Qualification: 12th pass - Civil score: 600-700 - Freshers welcome to apply! _Salary:_ - ₹12,500 in-hand + PF + ESIC + ₹12 incentive per ATM _Interview Details:_ Interview Time:10 to 1 pm Location: SAHIBABAD Contact: HR Navya: 9259582935 HR Jyoti: 9058427387 Whatsapp Link:https://chat.whatsapp.com/Jy72r7KIbXs6pJsgPnpObA _Note:_ यह एक नि:शुल्क नौकरी है जिसमें कोई छिपी हुई फीस नहीं है। जरूरतमंद लोगों के साथ साझा करें। इस अवसर को न चूकें! अब आवेदन करें!

Square Yards is India’s largest integrated platform for Real Estate & Mortgages and one of the fastest growing Prop-tech platform in UAE, Rest of Middle East, Australia & Canada. Square Yards platform offers an integrated consumer experience & covers the full real- estate journey from search & discovery, transactions, home loans, interiors, rentals, property management and post-sales service – fully integrating buyers to an extensive network of 500+ partner real estate developers, 150,000+ Agents and 100+ banks & NBFCs. Square Yards is also building B2B disruptive SaaS platforms for stakeholders such as Developers, Banks and Agents. Role we looking for Manager – Customer Relations (Property Management) Roles and Responsibilities: · Managing the team of supervisors to deliver on ground delivery · Managing customer relations with clients · Building a network of third party contractors for work in the properties · Addressing maintenance issue raised by tenant and owners · Scheduling Property Inspections and preparing reports on the property at various point in time · Maintain and update databases of daily activities as per company standards · Collection of rent, track rent escalation status, manage lease termination/expiration and move out process, coordination with owner and tenant throughout the tenure etc. KPIs for this role: · Service Request score · House inspection work score · Paid rent payment bill score · Owner app download score · Tenant app download score · App Engagement /Document upload · Google rating score · Move in / Move out Inspection score Skills Required: · Excellent communication skills written and verbal · Problem solving skills · CRM Skills · Strong coordination skills · MS office, Email and digital skills Educational Qualification & Work Experience: · A graduate from any discipline is preferred · Experience in admin/facility management/contractor related work preferred · Min 4-year total work experience in any field is mandatory · Min 1-year Customer relationship experience is mandatory · Real estate experience preferred Positions to hire at location · Mumbai Compensation: · CTC – range 3.5LPA – 4LPA (exceptions considered for good candidates) · Incentives based on performance

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Training Delivery Job Level/ Designation M2/AGM Function / Department Enterprise/ Mobility, Marketing & Capabilities Location Mumbai Job Purpose Ensure seamless planning, execution, and governance of enterprise-wide training programs by leading end-to-end training operations Managing LMS/admin systems, stakeholder coordination, and optimizing processes for scalability, quality, and learner experience. Key Result Areas/Accountabilities Training Program Execution Coordinate, schedule, and track all learning programs (classroom, virtual, blended, OJT) across business units. Ensure timely nominations, invitations, attendance, and post-training actions. Training Operations & Administration Own administrative processes including venue/logistics booking, vendor coordination, material preparation, trainer onboarding, and feedback collection. Ensure compliance with internal policies, contracts, and cost controls Learning Management System (LMS) Administration Maintain accurate records of attendance, completions, assessments, and certification in LMS Troubleshoot user issues and ensure system hygiene and data integrity Identify need for enhancements, perform UATs, ensure seamless roll-out of new features Reporting & Analytics Publish weekly/monthly dashboards for training performance, attendance, feedback scores, and effectiveness Track key KPIs: participation %, completion %, average feedback score, NPS, etc. Process & Quality Improvement Standardize templates, SOPs, checklists for training rollout. Identify and implement improvements in learner communication, scheduling, and reporting. Stakeholder & Vendor Management Work closely with business SPOCs, trainers (internal/external), HRBPs, and IT. Manage contracts, invoices, and SLAs with external training vendors or partners Core Competencies, Knowledge, Experience Core Competencies Highly Organized: Manages multiple programs and deadlines with attention to detail. Process-Driven: Follows SOPs while seeking continuous process improvement. Service Orientation: Proactive in anticipating training needs and resolving admin gaps. Tech-Savvy: Comfortable working with LMS platforms, Excel dashboards, and digital tools. Collaborative Communicator: Builds strong working relationships with HR, trainers, and business leads. Accountable: Takes full ownership of smooth and timely program delivery 5–8 years in L&D or HR operations 2-4 years in program management or training administration, preferably in large enterprise or telecom environment Hands-on experience in managing LMS, coordinating large scale training programs and working with multiple vendors Must Have Technical/ Professional Qualifications Bachelor's or Master’s in Human Resources, Business Administration, Mass Communication, L&D or related field (mandatory) Master’s degree or PG Diploma in HR, L&D, or Organizational development (preferred) Advanced excel & PowerPoint Exposure to digital learning platforms and content authoring tools (Articulate, SCORM) Strong project and program management skills Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Company description: We are a collective group of fearless people with a clear purpose: to empower professionals around the world through intelligent workflow automation software. Currently, more than 500 people across 7 countries work with us, remotely or in a hybrid way, to make life easier for over 3,000 companies using Pipefy in more than 180 countries. Since our founding in 2015, we have put people at the center of everything we do, so we invite you to learn more about this position and apply to be part of our team. Job Description: We believe we must earn our customers' business and that it is not just possible but also our obligation to provide value and a great customer experience to all Pipefy clients. This mindset guides everything that we do: we need to go above and beyond to understand our customers and their needs, build meaningful relationships with them and help them grow with us. As a Customer Success Manager, you will be responsible for working with Pipefy key customers, guiding them through a digital transformation journey, improving the value they get out of Pipefy solutions, finding new opportunities to increase impact and grow the account, and delivering a great customer experience. Main Responsibilities :Lead and own all post-implementation calls (Executive Business Reviews, Growth Plan Development, Adoption, and Process Reviews, and Renewals) .Support customers on identifying and driving adoption on new and existing projects, orchestrating solutions with internal and external teams when neede dBuild positive relationships, demonstrating product knowledge to propose new approaches to drive efficiency, and ability to build and execute success plans .Identify opportunities for growth and accelerate client’s adoption of the new processes in Pipefy by delivering and communicating customer RO IBe the customer's voice and provide feedback to internal teams on how we can better serve our customer sUnderstand where are the risks and opportunities in your customer portfolio, in order to build a short and long term strategic plan to both retain and grow the mYou will be mainly responsible for customer retention and customer health score, guaranteeing the customer journey is on track and adjusting the route whenever needed always looking to customer data, and having a strong sense of data . Requirement s:Knowledge in customer success activitie s;High prioritization skills and process orientatio n;A strong sense of ownership with a bias for action and willingness to roll up your sleeve s;Excellent communication and presentation skills with the ability to establish credibility with executive s;Intermediate English knowledg e;Ability to embrace the mindset of continuous improvement and actively contribute to the process and procedure of the tea m;Enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and service s;Experience working with cross-functional teams (e.g. Sales, Product, Engineering, Marketing );Willingness to learn and improve fas t;Having served large companies (+500 employees) will be a differenti a;Knowledge in B2B SaaS is a plu s. Benefi ts:Private Health Insura nceMental Health allowan ce;Monthly me al;Remote work allowan ce;Home office setup allowan ce;Monthly gym reimburseme nt;School allowan ce;Monthly education allowan ce;Birthday P TO;Marriage PTO (7 day s);Bereavement PTO (10 day s);Pet bereavement PTO (2 day s);Complementary nutrition assistance for employees who have children up to 1 year o ld;Flexible working hou rs;Personal Pipefy Accou nt;Ude my.

About the job Job Responsibilities: • Calling businesses in a timely manner and giving them a reminder or making a follow-up call for the payment. • Email the businesses their aging report and follow up on the payment in a timely manner. • Make sure to fulfill the documentation requirement of the businesses so they can ensure the payment without delay. • Check the credit score of the businesses and make sure it is in compliance with company policy. • Work as a team to ensure the collective team target is achieved. Additional requirements: • The candidate must be able to speak, read and write professional English. • The candidate should be well versed with basic skills of Microsoft Excel and word. • The candidate should be able to draft a professional email without any guidance. Experience required: • 2 years of international BPO experience is a must. • Must have experience in job that requires calls to US-based customers. • Bachelor's degree not required but preferred.

Purpose Drive effective management of revenues from various channel partners (Regional Service Providers, Consolidators, FCCs, OSCs, etc.) across the region. Responsible for actively driving the entire cycle of channel development involving channel partner identification, start up support, capability development, revenue monitoring and undertaking corrective actions. Key Responsibilities Responsibilities Strategic Work closely with the Regional Sales Head, Regional Operations Head – Air Operations & Ground Operations to develop the overall channel partner development strategy in line with the overall organizational strategy Drive identification of opportunities where channel partners can be introduced, with the aim of revenue generation and expansion of the geographical reach of Blue Dart services Financial Ensures the additions to RSP's, Consolidators, FCCs, etc. on a regular basis and analyze the financial benefits derived from the same Operational Support in the development of Standard Service Level Agreements (SLAs) for Regional Service Participants(RSPs) and work closely with the Legal team to develop contracts for them Drive identification of channel partners through field visits, references, etc. and take inputs from operations and sales team in all locations for the same Drive the empanelment of channel partners as per the defined process, along with relevant departments Together with Regional Operations Head support setup of RSPs in terms of facilities planning, facilities design, branding, initial operations planning & support, etc. Drive and develop initiatives to enhance revenues from other channel partners like FCCs, OSCs and Consolidators Monitor channel partner performance, in terms of revenue generations, sales, profits, etc. generated from them on a regular basis and take corrective actions, if any People Provide direction, guidance and support to subordinates to help them discharge their duties effectively Monitor the performance of subordinates on a continuous basis to identify key performers and mentor and coach them effectively Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators Support in Reach enhancement Support expansion into Tier 2 and Tier 3 cities as per plan (in terms of timely identification and empanelment of RSPs, FCCs, Consolidators etc) Drive activities related to setup of channel partners (from a sales point of view) as per defined timelines Drive revenues from existing channel partners Revenues from channel partners (RSPs, FCCs, Consolidators, OSCs) Revenues from new RSPs Drive sales capability building of channel partners Conduct/ delivery of sales training programs for indirect employees (i.e. employees in channel partners) as per plan Conduct of training/ capability building programmes for indirect employees (i.e. employees in channel partners) for rollout/ launch of new products or new processes % coverage of indirect employees (i.e. employees in channel partners) (as per plan) in terms of conduct of sales training programmes Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Employee engagement and retention Employee Satisfaction Score of employees in the team % attrition in the team

Purpose Drive effective management of revenues from various channel partners (Regional Service Providers, Consolidators, FCCs, OSCs, etc.) across the region. Responsible for actively driving the entire cycle of channel development involving channel partner identification, start up support, capability development, revenue monitoring and undertaking corrective actions. Key Responsibilities Responsibilities Strategic Work closely with the Regional Sales Head, Regional Operations Head – Air Operations & Ground Operations to develop the overall channel partner development strategy in line with the overall organizational strategy Drive identification of opportunities where channel partners can be introduced, with the aim of revenue generation and expansion of the geographical reach of Blue Dart services Financial Ensures the additions to RSP's, Consolidators, FCCs, etc. on a regular basis and analyze the financial benefits derived from the same Operational Support in the development of Standard Service Level Agreements (SLAs) for Regional Service Participants(RSPs) and work closely with the Legal team to develop contracts for them Drive identification of channel partners through field visits, references, etc. and take inputs from operations and sales team in all locations for the same Drive the empanelment of channel partners as per the defined process, along with relevant departments Together with Regional Operations Head support setup of RSPs in terms of facilities planning, facilities design, branding, initial operations planning & support, etc. Drive and develop initiatives to enhance revenues from other channel partners like FCCs, OSCs and Consolidators Monitor channel partner performance, in terms of revenue generations, sales, profits, etc. generated from them on a regular basis and take corrective actions, if any People Provide direction, guidance and support to subordinates to help them discharge their duties effectively Monitor the performance of subordinates on a continuous basis to identify key performers and mentor and coach them effectively Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators Support in Reach enhancement Support expansion into Tier 2 and Tier 3 cities as per plan (in terms of timely identification and empanelment of RSPs, FCCs, Consolidators etc) Drive activities related to setup of channel partners (from a sales point of view) as per defined timelines Drive revenues from existing channel partners Revenues from channel partners (RSPs, FCCs, Consolidators, OSCs) Revenues from new RSPs Drive sales capability building of channel partners Conduct/ delivery of sales training programs for indirect employees (i.e. employees in channel partners) as per plan Conduct of training/ capability building programmes for indirect employees (i.e. employees in channel partners) for rollout/ launch of new products or new processes % coverage of indirect employees (i.e. employees in channel partners) (as per plan) in terms of conduct of sales training programmes Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Employee engagement and retention Employee Satisfaction Score of employees in the team % attrition in the team

Purpose Drive effective management of revenues from various channel partners (Regional Service Providers, Consolidators, FCCs, OSCs, etc.) across the region. Responsible for actively driving the entire cycle of channel development involving channel partner identification, start up support, capability development, revenue monitoring and undertaking corrective actions. Key Responsibilities Responsibilities Strategic Work closely with the Regional Sales Head, Regional Operations Head – Air Operations & Ground Operations to develop the overall channel partner development strategy in line with the overall organizational strategy Drive identification of opportunities where channel partners can be introduced, with the aim of revenue generation and expansion of the geographical reach of Blue Dart services Financial Ensures the additions to RSP's, Consolidators, FCCs, etc. on a regular basis and analyze the financial benefits derived from the same Operational Support in the development of Standard Service Level Agreements (SLAs) for Regional Service Participants(RSPs) and work closely with the Legal team to develop contracts for them Drive identification of channel partners through field visits, references, etc. and take inputs from operations and sales team in all locations for the same Drive the empanelment of channel partners as per the defined process, along with relevant departments Together with Regional Operations Head support setup of RSPs in terms of facilities planning, facilities design, branding, initial operations planning & support, etc. Drive and develop initiatives to enhance revenues from other channel partners like FCCs, OSCs and Consolidators Monitor channel partner performance, in terms of revenue generations, sales, profits, etc. generated from them on a regular basis and take corrective actions, if any People Provide direction, guidance and support to subordinates to help them discharge their duties effectively Monitor the performance of subordinates on a continuous basis to identify key performers and mentor and coach them effectively Key Result Areas and Key Performance Indicators S. No Key Result Areas Key Performance Indicators Support in Reach enhancement Support expansion into Tier 2 and Tier 3 cities as per plan (in terms of timely identification and empanelment of RSPs, FCCs, Consolidators etc) Drive activities related to setup of channel partners (from a sales point of view) as per defined timelines Drive revenues from existing channel partners Revenues from channel partners (RSPs, FCCs, Consolidators, OSCs) Revenues from new RSPs Drive sales capability building of channel partners Conduct/ delivery of sales training programs for indirect employees (i.e. employees in channel partners) as per plan Conduct of training/ capability building programmes for indirect employees (i.e. employees in channel partners) for rollout/ launch of new products or new processes % coverage of indirect employees (i.e. employees in channel partners) (as per plan) in terms of conduct of sales training programmes Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Employee engagement and retention Employee Satisfaction Score of employees in the team % attrition in the team