5912 Score Jobs - Page 15

What You Will Do Work closely with teams across the company to understand their data requirements and develop solutions that allow them to make data-backed decisions Build, maintain and enhance self-serve data products such as dashboards and tables to reduce time to insights and for tracking product group KPIs Identify key metrics and conduct rigorous exploratory data analysis to enable decision making and business prioritization for senior-level stakeholders Communicate findings through well documented analyses and visualizations Design, run and measure experiments to test business hypotheses What You Will Need Bachelor's Degree in Science, Engineering, IT and Mathematics from top-tier colleges 3+ years (5+ years for manager) of professional experience in data analytics and business intelligence Strong understanding of database designs & ETL principles Strong hands on experience with SQL, Python/R Experience in working with analytics tools like Power BI, Tableau & Google Analytics in building dashboards and performance score cards. Strong capability to understand business problems in the context of an Omni Channel Retail and use data to solve them Strong stakeholder management skills and assertively manage expectations and negotiate Good to have- experience with e-commerce or product based organization Excellent communication, team-work and problem-solving skills. Basic knowledge of machine learning techniques like Regression, Classification etc. (ref:hirist.tech)

Skills: Patient Experience, Patient Care, Communication Skills, Time Management, Home Care Services, Crisis Management, Teamwork, Empathy, Dear Candidate, We are arranging a Walkin Drive for Patient exeperience executive - Home care(On Roll) at below address and time Sir H N Reliance Foundation Hospital, Gate 7 Prarthana Samaj, Raja Ram Mohan Roy Rd, Girgaon, Mumbai, Maharashtra 400004 Date:31st July to 10th August, 2025 Time: 3 PM Department: Hospital @Home / Home Care (Aviation/Hospitality) Location: Charni Road, Mumbai Shift Timings: Rotational Shifts (Last shift ends at 10:00 PM) Employment Type: Full-Time Job Summary The Patient Care Executive will be responsible for executing and delivering a seamless patient experience for the Hospital @Home services. The role requires end-to-end coordination with patients, clinicians, and internal departments to ensure timely scheduling, communication, and service fulfillment. The incumbent will play a key role in representing the hospitals brand and ensuring adherence to service excellence standards. Qualifications & Experience Full-time Graduate in any discipline (Healthcare, Hospitality, or Aviation preferred) Minimum 1 year of relevant experience in a customer-facing role, preferably from the hospitality or aviation sector Excellent verbal and written communication skills Proficient in MS Office and basic hospital management systems Willingness to work in rotational shifts including late evenings Key Responsibilities Patient Experience & Service Coordination: Execute the Patient Experience Service Delivery Model to ensure high-quality service across all touchpoints Counsel patients and their families regarding service offerings, inclusions, exclusions, and answer all queries effectively Represent the hospital brand and uphold its mission, vision, and values in every interaction Scheduling & Communication: Manage and monitor the scheduling of Hospital @Home appointments ensuring accuracy and timeliness Ensure prompt communication of any appointment changes, cancellations, or delays via SMS, email, or calls with documented reasons Provide accurate information and proper redirection to patients during service inquiries Turnaround Time (TAT) & Escalation Management: Monitor and ensure adherence to defined TATs for registration, billing, query resolution, and other KPIs Maintain and update departmental dashboards and proactively flag delays or process deviations to the Manager Escalate unresolved or complex issues appropriately while ensuring patient satisfaction Billing & Documentation: Verify bills and payment collection at the point of service; highlight discrepancies and share daily reports of incomplete transactions Ensure scanning and uploading of all relevant documents in the EMR/billing system for compliance and audit trail Maintain clear, complete, and accurate service records Quality, Grooming & Protocol Adherence: Ensure grooming, telephonic communication, and etiquette standards are followed as per hospital policy Uphold protocols for handling patients and attendants/visitors with courtesy and professionalism Continuously strive to meet and exceed Net Promoter Score (NPS) and patient satisfaction benchmarks Shift Operations & Coverage: Work across all three shifts to ensure 24/7 coverage and continuity of services for Hospital @Home clients Maintain seamless handovers and communication between shifts to support uninterrupted care delivery Key Competencies Service Orientation & Empathy Communication & Interpersonal Skills Attention to Detail & Time Management Problem-Solving and Escalation Handling Digital Literacy & Documentation Accuracy Professionalism and Brand Representation Please carry a copy of your resume along with last 3 payslips, last 2 experience letters and education certificates for the interview Please contact Diya at +919372752907, email: diya.patil@rfhospital.org Warm Regards HR Team Reliance Foundation Hospital

Company Description Tumeryk is a pioneering company providing a quantitative Trust & Safety score for Generative AI systems. We ensure user trust and safety for non-deterministic systems like Chatbots and Agentic Apps, offering demonstrative evidence of app reliability. Our patent-pending Tumeryk AI Trust Score™ is the industry's first to quantify AI system risks, enabling compliance with regulations such as the EU AI Act, ISO 42001, and NIST RMF 600.1. Role Description This is a full-time on-site role for a Full Stack Engineer located in the Greater Delhi Area. The Full Stack Engineer will be responsible for developing and maintaining both front-end and back-end components of web applications. Daily tasks will include designing user interactions, developing servers and databases, ensuring cross-platform optimization, and collaborating with other team members on various projects. Qualifications Back-End Web Development and Software Development skills Front-End Development and Cascading Style Sheets (CSS) skills Full-Stack Development experience Excellent problem-solving and analytical skills Strong collaborative abilities and effective communication skills Experience with cloud services and database management is a plus Bachelor's degree in Computer Science, Engineering, or related field Must Have Skills Experience with React Experience with RDBMS Experience using Fast API To Apply https://docs.google.com/forms/d/1ORETZY1NxQQKfusC-30fF7XIV460p1J9WDUAxzWWtmw/edit

Manage the procedure, implementation, tracking and measurement of marketing campaigns. Manage, review, and perform daily account responsibilities associated with Google AdWords and other search platforms. Maintain and monitor keyword bids, account daily and monthly budget caps, impression share, quality score and other important account metrics. Manage the creation of large keyword lists. Manage Display network placement lists on AdWords and through other contextual advertising platforms. Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting, display network, and other facets of paid search in accordance with organization goals. Provide oversight and manage new paid search campaigns, ad groups, and accounts and aid in the creation of paid search marketing initiatives. Brief and oversee the work of internal and external agencies, such as designers, and animators, who will deliver much of the campaign activity. Write, edit and proofread copy for promotional materials within marketing campaigns. Keep pace with search engines and PPC industry trends and developments. Ensure that the organisations brand and identity is adhered to in campaigns and in all communication channels. Deliver regular reports of campaign results, including web analysis and evaluation of KPIs. Maintain regular measurement of the ROI of campaigns.Improve new campaigns using data and feedback from existing and previous projects Design and organize an optimal campaign inside budget constraints Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance with organizational goals. Monitor and evaluate search results and search performance across the major search channels. Collect and use data to inform new campaigns and the evaluation of existing campaigns. Administer the website(s). Requirements Experience in prospecting and lead generation from various sites and Conducting professional social network research Very strong interpersonal skills Understanding of current market trends No less than 2 years experience in Search Engine Marketing (SEM) and Paid Search (PPC). Strong analytical skills and dashboard creation Understanding of digital marketing concepts and SEO Proficiency in MS Excel, PowerPoint, and Word. Working knowledge of Google Analytics or similar analytical tools Experience working with popular PPC ad platforms (Google AdWords, Bing AdCenter, etc). Proficiency in managing moderate to large scale PPC accounts in a variety of different business verticals. AdWords / Bing certification is a plus. Education : B.Tech, MBA in Marketing

About the Company HReSource Consultants has been a leading partner in manpower resourcing needs since 2006, working with top global companies like Cognizant, Mphasis, Capgemini, and more. The firm invests in grooming the delivery team, utilizes technology and workflow management practices, and offers innovative resourcing solutions with tools like Hirecraft© and Searcher©. HReSource is a preferred partner to leading organizations such as Cognizant, Capgemini, Tech Mahindra, SAP India, Accenture, Nomura, Mphasis and more. Organisation-Cognizant Location: Gurgaon / Work from Office 24*7 Job Type: Full-time Exp: 3-10 yrs Role: QA Google Ads/Digital Marketing Need good communication skills About the Role Job Responsibilities: Audit Calls/Emails/Chat (Live, Recorded & Remote) and score them on defined audit form Document the Calls/Emails/Chat Audited in the defined audit form Should complete the Calls/Emails/Chat Audit Targets within timelines Provide structured and timely feedback / recommendations; actionable feedback (verbal and/or written) to the rep and/or management to improve individual and team performance Determine readiness of new hires post-training Assist training and operations team in reviewing training and knowledge base materials Send Reports to all stakeholders as and when required. Ensure ongoing compliance with quality and industry regulatory requirements. Maintain required productivity on a daily basis Conduct & Participate in calibration sessions Maintain an acceptable level of data entry accuracy. Monitor employee quality records; track and report on outcomes Ensure proper escalation procedures are followed if one find any anomaly in the data/ report Bring in more business insights, data based thinking that can add value, deep dive into any complex issue or agents behavior Interaction with clients and internal stakeholders Work Experience: Overall experience of 3+ years preferable in Digital Marketing/Google Ads. Should have exposure to BPO/ Call Centre environment, and understand Quality Audit process of Voice and Non-voice process YB/GB certified preferred Summary of essential job functions : Willing to work in 24*7 shifts Responsible for improving and sustaining the transaction Quality of the Process Assisting Operations and team leaders in innovative methods on improving the overall quality score Perform assigned functions according to standardized policies and procedures. Interaction with clients and head of operations Adhere to compliance guidelines of the organization and process Plz feel free to call/mail Jaspreet Kaur from our team. She is reachable at 6307745803 and email her at jaspreet@hresource.co.in. We will be glad to assist. Regards, Dr Saurabh Garg | Director | HRESOURCE 2002, Ivy | Nahar Amrit Shakti | Chandivali, Powai | Mumbai 400072 | INDIA. 9810339608 ```

Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans. Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it. What You’ll Be Doing: Software Engineer Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans. Are we growing? Absolutely and globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it. What You’ll Be Doing: Position Summary Evolent is looking for a Software Engineer to be a key member of the BI Center of Excellence team. This individual will play a critical role in executing Evolent's mission by architecting, developing, and maintaining technical processes around the data and BI platform assets to ensure success in terms of both revenue and timely release of current and next generation products and capabilities. Essential Functions Develop and optimize SQL queries, SSIS packages, stored procedures, schemas, and Power BI dashboards. Support implementation and maintenance of data and BI platforms (SQL Server, Power BI, Python). Collaborate with team and business owners on software development. Participate in solution design, development, implementation, and product support. Maintain source-code repository and deploy code. Develop software using best practices (Unit Testing, Continuous Integration). Communicate project status to internal clients. Research industry trends and competitive marketing campaigns. Implement visual enhancements to designs. Perform other duties as assigned. Qualifications Bachelor's degree in Computer Science, Engineering, or a related field. 3 to 6 years of professional experience in software development. Strong proficiency in SQL and experience with relational databases. Strong proficiency in SSIS, SQL Performance Optimization Knowledge of Power BI for data visualization and reporting. Solid understanding of software development principles and best practices. Excellent problem-solving and analytical skills. Strong communication and teamwork abilities. Ability to work independently and manage multiple tasks effectively. Preferred Skills: Healthcare industry experience Experience with cloud platforms (e.g., Azure, AWS, Google Cloud). Knowledge of data warehousing and ETL processes. Familiarity with Agile development methodologies. Intermediate proficiency in Python programming. Mandatory Requirements: We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations. Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status . Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business. Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status .

Job Description : Service Coordinator Location : Chennai, Tamil Nadu Department : Service Operations Reports To : Service Manager / Operations Head Company : Climate tech Company Role Overview The Service Coordinator plays a key role in ensuring field service function delivers same-day resolutions and meets all defined Turnaround Times (TATs). The position demands strong coordination skills, field team management, and the ability to work under pressure in shift-based operations. A background in HVAC services is essential. Key Responsibilities Ensure same-day closure of service calls wherever feasible. Track and ensure strict adherence to TATs for installations, breakdowns, and preventive maintenance. Operate within a closed-loop process — from customer complaint to technician dispatch to resolution and feedback. Manage the scheduling and dispatch of 50+ field technicians using CRM and tracking tools. Proactively coordinate with internal teams (warehouse, tech support, customer helpdesk) to minimize service delays. Escalate and resolve service delays, part shortages, or customer issues promptly. Communicate proactively with customers via phone, SMS, or WhatsApp regarding service progress. Handle customer escalations with empathy and resolve them within SLA timelines. Maintain accurate documentation of calls, technician schedules, and closure reports. Generate and share daily MIS reports on call closures, delays, and technician performance. Key Performance Indicators (KPIs) KPI Target Same-day Closure Rate ≥ 95% TAT Adherence (as per SLA) ≥ 100% Daily Call Assignment Efficiency 100% Technician Utilization ≥ 85% Repeat Service Cases (<45 days) ≤ 5% Customer Feedback Score ≥ 4.5 / 5 Accuracy of Daily Reports 100% Requirements Requirements Willingness to work in rotational shifts, including weekends and holidays as per the duty roster. Strong multitasking skills and capability to manage large field teams. Able to thrive in a high-pressure, fast-paced service operations environment. Qualifications & Experience Graduate in Operations, Business Administration, or related fields. 5–8 years of experience in service operations with mandatory HVAC domain expertise. Prior exposure to facility management or IoT-enabled field services is a plus. Proficient with CRM platforms, ticketing tools, Excel, WhatsApp Business, and internal dashboards. Language Proficiency Fluent in English and Tamil (mandatory) Proficiency in Hindi is an added advantage Key Traits Strong sense of ownership and urgency. Excellent coordination and communication skills. Tech-savvy with a process-oriented, logical mindset.

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About Us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We have just celebrated our $500M Series E funding round, led by General Atlantic . Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst , and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on. Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards , and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com . According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading. Good salespeople need two things: world-class innovative products and convenient commercials to cater to their prospects. Well, we offer world-leading products and a flexible commercial. These give us a starting point, but for most of us, that is just not enough. We like betting on ourselves to score the highest possible in this game, to climb the highest mountain, and to be the best there is. We are not only disrupting the tech ecosystem and democratizing the market but we are also disrupting the entire Saas sales community as well. All because we have a different style of sales. That's why we were able to expand so rapidly and we will never stop. If you want to know more about how not only to disrupt product & development but also disrupt B2B Saas sales, join us! We want you to join us while we are taking a step into the future if you have 8+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world! Proven track record of using sales & persuasive skills To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around-the-clock support Passion for testing, measuring, and improving outreach and follow-up the effectiveness Strong communication skills in both writing and speaking (Arabic & English) High sense of responsibility and accountability A strategic thinker with excellent project and time management skills Experience negotiating and navigating contracts and legal discussions Thrives in a fast-paced, high-growth, rapidly changing environment Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientists) Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts Experience in managing various stakeholder relationships to get consensus on solutions/engagements required A university degree in Business, Marketing, Engineering, or related fields As an Account Director in Insider you will Own a portfolio of existing accounts and take responsibility for their retention and growth Identify upsell and cross-sell opportunities within existing accounts Proactively own renewals in accounts in cooperation with the Customer Success team Succeed in a team selling environment for maximum account penetration and coverage Consistently forecast monthly and quarterly performance Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise-level negotiations Participate in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings Discover strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact Analyze stakeholder mapping and set overall strategy to capture the right frequency in touchpoints Take ownership of renewal success and strategy to achieve key commercial/contractual targets Ensure Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring the best customer experience and success recognition Achieve customer advocacy goals with the marketing team with success stories, testimonials, and so on Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!

Job Description Vice President, Product Management I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about. We’re seeking a future team member for the role of VICE PRESIDENT PRODUCT MANAGEMENT I, to join our CORPORATE TRUST, CONTROL HUB team. This role is located in PUNE, MH – HYBRID. In this role, you’ll make an impact in the following ways: Primarily responsible for ensuring the accuracy and integrity of product approval data contained within product catalogues, in line with governance and policy requirements. Analysis of data variances or inaccuracies and creating proposals for resolution. Work closely with Product Data Governance Lead and Product Owners to complete product rationalizations. Engagement with business line projects requiring the use of product approval information. To be successful in this role, we’re seeking the following: Bachelor’s degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred. Fluent in English. Excellent written and oral communication skills are essential. Strong Excel and analytical skills are essential. At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits And Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Lead Crew Captain (L5) List Management Maintain a list of pending tasks and open conversations. Track closure time and customer satisfaction. Appropriately mark conversation status. Track vendor lists and update data on performance of each vendor. Ownership of customer query and task Ensure quick response and timely completion of task as assigned. Consistent and timely follow up with users to ensure successful fulfilment. Have a friendly and helpful demeanour towards customers. Maintain and update customer profile. Offer delight opportunities where appropriate. Task completion Provide estimate for TAT immediately upon receipt of task. Provide answers/solutions from pre determined catalogue. Refer to customer profile and order history for each task and customise. Ensure lowest possible TAT. Vendor Management Provide vendor team consistent feedback on quality of vendors. Escalate any vendor related issues to vendor team immediately. Ways Of Working As CREW is a 24x7 service, our team works in shifts as per a pre-planned roster. Captains would be working 5 days a week in rotational shifts - which means that they. Should be open to working on Saturdays and/or Sundays sometimes based on the roster. Work from office is mandatory for any working day (including weekends). There are 3 shifts: 2 mains shifts - Morning, evening; and one small team - late night. Background For Hiring College graduates (MBA, BBA, B.Tech, B.Com, etc.) Ability to follow SOP and process, with friendly and helpful approach towards customers. Excellent communication skills, attention to detail and friendly persona. Strong organizational skills, attention to detail and ability to work within tight TATs. Good to have 2+ years experience in concierge service (OR) related hospitality industries like hotel reception/concierge (OR) customer service as call center agent, for premium / luxury segments (OR) EA/PA role for C-Suite. Familiarity with vendor management. KRAs High responsiveness Efficiency in taking and closing out requests Strong adherence to SOPs High customer satisfaction KPIs First Response Time Average Handle Time Task Completion Rate Compliance % with SOPs by request Customer Satisfaction Score at request level

Job Description This is a remote position. Job Summary We are looking for a Senior Data Quality & Governance Engineer who will take ownership of enforcing data contracts, quality, and metadata standards across intelligence and analytics platforms. This role involves designing lineage models, implementing statistical validations, and establishing reusable quality dashboards—all using AWS-native and lightweight open-source tools. Responsibilities Design and enforce data contracts across Raw → Clean → Modeled zones. Define schema versioning policies, KPI logic, and metadata rules across business-critical datasets. Implement row-level and statistical validations using Great Expectations or Deequ. Create audit-ready QA tables to track failed checks, schema mismatches, and data regressions. Track end-to-end lineage and KPI evolution using OpenMetadata (with Glue/S3/Athena). Auto-classify columns as PII, derived, or forecast-driving fields using AWS Glue Tags/Scripts. Provide CTAS-based Athena queries for building QA dashboards and UAT verifications. Build BI-ready, QA-approved datasets for downstream tools like Superset and Power BI. Establish reusable profiling and validation dashboards for data quality and business teams. Collaborate with engineers, QA, and business SMEs to finalize data validation logic. Requirements Essential Skills: Job Hands-on experience with AWS Glue (Jobs, Crawlers, Catalog), S3, and Athena. Strong foundation in data contracts, quality enforcement, and schema versioning. Expertise in using Deequ or Great Expectations for anomaly detection and data validation. Familiarity with OpenMetadata, Amundsen, or custom metadata tracking solutions. Ability to tag and manage sensitive data fields (e.g., PII, model inputs, derived KPIs). Strong SQL with Athena (CTEs, CTAS, filters, aggregations). Experience building QA dashboards in Superset, Streamlit, or similar BI tools. Personal Excellent collaboration and communication with QA, architects, and business teams. Self-driven with attention to detail in schema accuracy and metadata enrichment. Ability to translate KPIs and quality rules into validation logic. Proactive in surfacing data regressions and audit issues before they reach production. High ownership mindset with a strong data compliance and governance attitude. Preferred Skills Job Implementation of statistical QA techniques like z-score anomalies or entropy thresholds. Experience handling rejected record logs, schema drift validations, and data reconciliation. Awareness of AWS cost optimization techniques in Glue and Athena. Personal Proactive, ownership-driven mindset with a collaborative approach. Strong communication and collaboration skills. Strong problem-solving skills with attention to detail. Have the ability to work under stringent deadlines and demanding client conditions. Strong analytical and problem-solving skills. Ability to work in fast-paced, delivery-focused environments. Should have strong mentoring and documentation skills. Ability to take end-to-end ownership of QA validation modules. Other Relevant Information Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum 9+ years of experience in data engineering & architecture. Benefits This role offers the flexibility of working remotely in India. LeewayHertz is an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, disability, national origin, sexual orientation, gender identity, or any other protected status. We encourage a diverse range of applicants. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#6875E2;border-color:#6875E2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">

Job Description Job Title: Assistant Manager- Sales About the Function: Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year. We’re operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you’ll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We’ll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential. Role Responsibilities AREAS OF RESPONSIBILITY PERFORMANCE MEASURES Strategy and planning Responsible for the secondary sale in the state / territory. Develop and maintain the sales and marketing business plan. Design and monitor individual and team sales objectives on monthly, quarterly and annual basis. Responsible for maintaining the MOP in the state / territory. Should be able to counter extreme environmental challenges to business (QUANTITATIVE / QUALITATIVE) GSV Grow market share Regularly conduct retail outlet audits to study market share movements and track market share. Concentrate on strong tracks for volume growth & weak tracks to build brand image & generate growth. Work with the team to correct market working discipline, daily targets vs achievement tracking. Responsible for PJP adherence of the team and ensured strict adherence to working norms & practices. (QUANTITATIVE / QUALITATIVE) Report / Analysis People and Organization Responsible for developing the team through motivation, counselling, skills development and product knowledge development. Establish the process of monitoring the performance of individual and team by proper reporting and communications mechanism involving sales reports, cyclical sales meetings etc. and individual growth plans. Recognize and celebrate team and team member accomplishments. Ensure sales and product training are provided to the team and off-roll sales personnel as required from time to time for enhancement of productivity (QUANTITATIVE / QUALITATIVE) Team Management P4G, review Schemes and promotions Design and execute volume scheme and special offer to achieve short term & long-term volume objectives and increase trade advocacy & increase share in state / territory. Plan & execute consumer centric activities in the state – focus on generating trials and increase penetration. Responsible for promotional budget for the brands at the retail level. Utilization of local sales promotional & merchandising activities, monthly schemes at the point of sale for achieving sales target and brand awareness. Activation - aligning to the national agenda 'Regional Budgets (QUANTITATIVE / QUALITATIVE) (contract, spend mgmt) Retail outlet management Ensure the RTC implementation at the retail outlets in the territory / state. Maintain the organization standard wrt. Quality, distribution, visibility, promotion, price and persuasion at the outlet. Align the team for execution of the marketing plans in the territory as per the guidelines of the from state / regional marketing team while working within company policies, resources and budgets. (QUANTITATIVE / QUALITATIVE) GSV QDVP Score Stock, SKU & Depot Management Set clear objectives for the team in terms of width and dept. of distribution at the retail universe by ensuring the availability of relevant SKUs and variants of the respective brands in the territory. Manage the new product launches in the region. Monitor stock transfer and overall depot management (QUANTITATIVE / QUALITATIVE) GSV WOD Experience / Skills Required Qualification: MBA in Sales & Marketing Experience 6 years experience in sales & marketing Knowledge & skills: Must have experience in handling distributors and retailers in an aggressive market environment Team Handling Skills Business Acumen Communication Best suited for someone who Knows how to get the best out of people and can be a source of inspiration Is a great coach Is able to plan for others and structure their working Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one. Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. Worker Type Regular Primary Location: Chandigarh Additional Locations : Job Posting Start Date 2025-07-29

🚀 Job Opportunity: Google Ads Specialist (Remote, Part-Time) Company: Rollers India Work Type: Remote – Open to global applicants Employment Type: Part-time (20–25 hours/week, flexible schedule) Position Overview: Rollers India is looking for a performance-driven Google Ads Specialist to support marketing campaigns aimed at increasing lead generation and improving conversion rates. This remote position is ideal for experienced professionals who value flexibility and independence. Key Responsibilities: ✅ Design, launch, and manage Google Ads campaigns across Search, Display, Performance Max, and YouTube ✅ Conduct keyword planning, audience targeting, and bidding strategies for ad accounts with budgets above $X/month ✅ Analyze performance metrics such as ROAS, CTR, CPA, and Quality Score to meet campaign objectives ✅ Collaborate with creative teams to build conversion-optimized landing pages ✅ Deliver bi-weekly performance reports with actionable, data-driven insights Candidate Requirements: Must-Have: 2+ years of hands-on experience managing Google Ads Proven success in generating leads and improving conversion rates (case study required) Proficiency in GA4, Google Tag Manager, and Smart Bidding Google Ads certification in at least one area: Search, Display, or Measurement Preferred: Experience with Microsoft Ads or Meta Ads (Facebook), especially in multi-channel campaigns Benefits & Compensation: 💼 $50–$70/hour based on experience 💼 100% remote work with a flexible schedule 💼 Work on purpose-driven campaigns in the bicycle industry 💼 Access to advanced tools like SEMrush, Optmyzr How to Apply: Send your updated CV and a cover letter highlighting your digital marketing experience to: hr@rolllersindia.in Include: CV with clear budget scopes and campaign results Portfolio with screenshots, reports, or dashboards that demonstrate performance

We're looking for a passionate SEO Content Writer with a finance background to join our in-house team. The ideal candidate will have at least 1 year of experience in on-page SEO, content strategy, and writing finance-focused blogs that drive organic inbound leads. Responsibilities Write SEO-optimized blogs, landing pages, and educational content in the finance domain. Conduct on-page SEO tasks such as keyword placement, internal linking, and metadata optimization. Perform competitive content analysis to understand market positioning and discover content gaps. Research financial topics (e. g., personal loans, CIBIL score, FOIR, debt management) and translate complex ideas into clear, engaging content. Handle CMS tools (e. g., WordPress) for content publishing and optimization. Collaborate with the marketing and product teams to align content with inbound lead generation goals. Monitor performance and suggest improvements based on SEO metrics and user engagement. Stay updated on SEO best practices and finance content trends. Requirements 1+ years of experience in content writing and on-page SEO. Background or strong interest in finance and fintech. Strong research and analytical skills. Excellent written and verbal communication skills. Experience with CMS platforms like WordPress. Ability to blend content with user intent and conversion goals. A proactive attitude with curiosity to explore the competitive content landscape. Bonus Points For Previous experience in a fintech or financial content role. Familiarity with tools like SEMRush, Ahrefs, Google Search Console, or Google Analytics 4 This job was posted by Murthy Balaji from CreditMitra.

Job Summary Approve daily transactions for selected products as applicable (e.g. traveler’s cheques, cashier’s orders, currency exchange, merchant services, safe boxes) as well as transactions exceeding specified teller limits Manage Service Delivery – observe queue time and length; take action as needed to capacitize serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency, improve turn around time Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service General Reconciliation and Compliance Activities (may be individually assigned) which may typically include: Dual control of Cash functions Control of Security stationary, deliverables Review of processing entries and vouchers Follow-up with customers for returned deliverables as applicable (eg. cheque-books/ cards/ Pins/ Combi packs, etc) Review of reconciliation proofs for daily control as well as surprise audit proofing Preparation of service quality and productivity management reports and other regulatory returns Rectification of internal control issues Ensure satisfactory ratings in all internal/external audits conducted at the branch Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated. Mandatory reporting of KRIs and teller productivity Ensure timely and accurate submission of all returns both internal and statutory for sales and service Key Responsibilities Ensure a proper control of Keys, combination settings and passwords that protect cash & valuables. Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported as per guidelines Staff Supervision, Coaching and Training: daily organization of workflow/ breaks and staff levels and coaching/ training where necessary for improved performance Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Achieve high employee engagement and satisfaction. Ensure optimum teller productivity Contribute to branch performance through referrals, efficient customer service, effective operations controls Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner; Report all accidents and incidents and bring to the attention of the management any hazard in the workplace As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that: Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately. The contractors working in your area or for you are working in a safe & healthy manner. Ownership of the Archival portfolio for the branch. Liaising with the external vendors and ensuring archival and retrieval is carried out in a manner as stated in the policy document without exception. Maintain MIS with regard to documents archived with due acknowledgement from the vendor for each of the file. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Skills And Experience Addressing Customer Needs Anti-money Laundering Policies and Procedures Customer Interaction Customer Retention Customer Support Policies, Standards and Procedures Teller Functions Qualifications Graduate/ Post Graduate At least 3-4 years of overall experience Banking operations knowledge Leadership skills Strong Communication Skills Customer and Service Orientation About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Approve daily transactions for selected products as applicable (e.g. traveler’s cheques, cashier’s orders, currency exchange, merchant services, safe boxes) as well as transactions exceeding specified teller limits Manage Service Delivery – observe queue time and length; take action as needed to capacitize serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency, improve turn around time Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service General Reconciliation and Compliance Activities (may be individually assigned) which may typically include: Dual control of Cash functions Control of Security stationary, deliverables Review of processing entries and vouchers Follow-up with customers for returned deliverables as applicable (eg. cheque-books/ cards/ Pins/ Combi packs, etc) Review of reconciliation proofs for daily control as well as surprise audit proofing Preparation of service quality and productivity management reports and other regulatory returns Rectification of internal control issues Ensure satisfactory ratings in all internal/external audits conducted at the branch Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated. Mandatory reporting of KRIs and teller productivity Ensure timely and accurate submission of all returns both internal and statutory for sales and service Ensure a proper control of Keys, combination settings and passwords that protect cash & valuables. Key Responsibilities Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported as per guidelines Staff Supervision, Coaching and Training: daily organization of workflow/ breaks and staff levels and coaching/ training where necessary for improved performance Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Achieve high employee engagement and satisfaction. Ensure optimum teller productivity Contribute to branch performance through referrals, efficient customer service, effective operations controls Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner; Report all accidents and incidents and bring to the attention of the management any hazard in the workplace As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that: Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately. The contractors working in your area or for you are working in a safe & healthy manner. Ownership of the Archival portfolio for the branch. Liaising with the external vendors and ensuring archival and retrieval is carried out in a manner as stated in the policy document without exception. Maintain MIS with regard to documents archived with due acknowledgement from the vendor for each of the file. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Skills And Experience Addressing Customer Needs Anti-money Laundering Policies and Procedures Customer Interaction Customer Retention Customer Support Policies, Standards and Procedures Teller Functions Qualifications Graduate/ Post Graduate At least 3-4 years of overall experience Banking operations knowledge Leadership skills Strong Communication Skills Customer and Service Orientation About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Approve daily transactions for selected products as applicable (e.g. traveler’s cheques, cashier’s orders, currency exchange, merchant services, safe boxes) as well as transactions exceeding specified teller limits Manage Service Delivery – observe queue time and length; take action as needed to capacitize serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency, improve turn around time Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service General Reconciliation and Compliance Activities (may be individually assigned) which may typically include: Dual control of Cash functions Control of Security stationary, deliverables Review of processing entries and vouchers Follow-up with customers for returned deliverables as applicable (eg. cheque-books/ cards/ Pins/ Combi packs, etc) Review of reconciliation proofs for daily control as well as surprise audit proofing Preparation of service quality and productivity management reports and other regulatory returns Rectification of internal control issues Ensure satisfactory ratings in all internal/external audits conducted at the branch Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated. Mandatory reporting of KRIs and teller productivity Ensure timely and accurate submission of all returns both internal and statutory for sales and service Key Responsibilities Ensure a proper control of Keys, combination settings and passwords that protect cash & valuables. Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported as per guidelines Staff Supervision, Coaching and Training: daily organization of workflow/ breaks and staff levels and coaching/ training where necessary for improved performance Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff Achieve high employee engagement and satisfaction. Ensure optimum teller productivity Contribute to branch performance through referrals, efficient customer service, effective operations controls Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner; Report all accidents and incidents and bring to the attention of the management any hazard in the workplace As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that: Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately. The contractors working in your area or for you are working in a safe & healthy manner. Ownership of the Archival portfolio for the branch. Liaising with the external vendors and ensuring archival and retrieval is carried out in a manner as stated in the policy document without exception. Maintain MIS with regard to documents archived with due acknowledgement from the vendor for each of the file. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Skills And Experience Addressing Customer Needs Anti-money Laundering Policies and Procedures Customer Interaction Customer Retention Customer Support Policies, Standards and Procedures Teller Functions Qualifications Graduate/ Post Graduate At least 3-4 years of overall experience Banking operations knowledge Leadership skills Strong Communication Skills Customer and Service Orientation About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role We are seeking a highly motivated Corporate Accountant based in India to lead the accounting for our legal entity in India in addition to supporting the accounting operations across the consolidated enterprise. This role will work closely with our U.S.-based team to ensure accurate and timely financial reporting in alignment with both local and global standards. The ideal candidate will bring strong technical expertise, attention to detail, and the ability to navigate cross-functional collaboration in a fast-paced, international environment. This role will support our business’ statutory compliance, financial controls, and operational excellence. Key Responsibilities Plan and execute monthly and quarterly close activities including journal entries, balance sheet reconciliations, variance analysis, and internal management reporting. Own end-to-end accounting processes within corporate accounting (ie AP, fixed assets, lease accounting, etc) Partner with local service providers to ensure compliance with statutory filing requirements and regulatory deadlines. Work closely with tax consultants to support direct and indirect tax filings including TDS, GST, and transfer pricing compliance. Ensure all legal entity accounting complies with local GAAP and global policies through collaboration with Tax, Treasury, Strategic Planning & Procurement (SPP), and other cross-functional teams. Maintain awareness of updates to financial regulations and assess impact on financial reporting obligations. Partner with the US team to support various accounting functions across legal entities including invoice processing and coding, as well as intercompany transactions to ensure accurate consolidation and reporting. Ad hoc projects supporting accounting and finance/cash/treasury, etc. in accordance with applicable GAAP. Collaborate with engineering and systems teams to enhance the functionality of financial tools and ERP system (NetSuite, Numeric, Ramp, Kyriba). Develop, document, and maintain up-to-date SOPs and accounting policies to ensure audit readiness and consistency. Support coordination with external auditors and support all phases of annual statutory audi You Bring Chartered Accountant (CA) or MBA in Finance; ACCA or semi-qualified CA with strong relevant experience may be considered. 6+ years of relevant experience in accounting, audit, or controllership roles—preferably in fintech, payments, neobanking, or tech-driven financial services. In-depth understanding of Indian GAAP; exposure to US GAAP is strongly preferred. Experience with ERP systems such as NetSuite, SAP, Oracle. Proven track record in monthly close, statutory audits, financial reporting, and tax/regulatory compliance. Strong analytical and problem-solving skills, with a “roll up your sleeves” mentality. Ability to thrive in a fast-paced, regulated, and high-growth environment. Passion for finance infrastructure, automation, and innovation. Excellent communication skills and experience working cross-functionally across time zones and cultures. A mindset that prioritizes ownership, transparency, and continuous improvement. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Spring Boot . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Company Description Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally. Job Description The Service Management and Transformation Leader will drive the evolution of the Global Business Services (GBS) operating model by leading strategic initiatives across service management, process transformation, and organizational change. This role is pivotal in delivering end-to-end process standardization, fostering effective business partnerships, managing migrations, and ensuring knowledge continuity and change readiness across the enterprise. In this role you will be responsible for: 1/ Service Management & Operational Excellence Design and implement a global service management framework aligned with GBS strategy and customer expectations. Oversee service performance metrics (KPIs, SLAs, NPS) Champion the adoption of digital tools (e.g., ServiceNow, Cervelo) to enhance service visibility, and self-service capabilities End-to-End Process Standardization Lead the harmonization of core and enabling processes across finance, procurement, HR, and commercial service lines. Collaborate with global process owners and regional leads to embed standardization, simplification, and automation Design and oversee the governance to allow deployment of standards and management of exceptions Business Partnering & Stakeholder Engagement Establish and maintain strong relationships with business units, acting as a trusted advisor and transformation enabler. Co-develop joint business plans and service performance reviews with key stakeholders Manage measurement of SBS NPS score / SBS satisfaction survey Migrations Portfolio Management Own the global migrations roadmap, ensuring seamless transitions of services into GBS centers. Coordinate with transition leaders and regional teams to manage timelines, risks, and resource planning Knowledge Management & Business Continuity Develop and maintain a robust knowledge management framework to support service resilience and scalability. Ensure 100% of critical business activities are tested and ready for continuity across centers Communication & Change Management Lead change management initiatives to support transformation programs, including stakeholder communications, training, and adoption strategies. Promote a culture of transparency, engagement, and continuous learning Experience 10+ years of experience in shared services, GBS, or transformation leadership roles. Proven track record in service management, process transformation, and global migrations. Strong understanding of digital enablers (e.g., automation, AI, service management platforms). Experience working in a matrixed, multicultural environment. Excellent communication, stakeholder management, and leadership skills. Success Metrics: % of standardized processes across service lines Customer satisfaction (NPS) and service delivery KPIs Migration success rate and timeline adherence Business continuity readiness Change adoption and employee engagement scores Languages: English (fluent, mandatory) Additional Information Additional Information for the job Diversity & Inclusion LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion. LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply. Sustainability Sustainable value is at the heart of our purpose as a company. We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us What We Offer We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world. We offer A workplace culture that embraces diversity and inclusivity Opportunities for Professional Growth and Development Employee Recognition Program Employee Wellness Programs - Confidential access to certified counselors for employee and eligible family members, along with monthly wellness awareness sessions. Certified Great Place to Work

Job Summary Ensuring high quality customer service for Self and Team, ensuring internal and external compliance on all NR transactions, handling difficult customer situations and leading the overall service agenda for NR HUB. Key Responsibilities Strategy Ensure high level of customer service and manage difficult customer situations. Ensure resolution of all complaints received at NR PsB HUB. Gather/prepare statistics for service quality and productivity indicators Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections Ensure transactions are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needs Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better quality service Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities Responsible for general reconciliation and control activities Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines Contribute to NR PsB HUB performance through referrals, efficient customer service, effective operations controls Operations and Compliance Ensure satisfactory ratings in all internal/external audits. Ensure compliance to all process notes and circulars issued from time to time. Contribute to timely and accurate submission of all returns both internal and statutory for sales and service. Undertake accurate and timely processing of all customer instructions as per applicable processes/ circulars. Understand the Bank’s mis-selling & sales policies as well as policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. Comply with the same, including highlighting any suspicious transactions as per guidelines. Complete all requisite trainings on time Cross Border & FEMA certified Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Must not do mis selling and follow group code of conduct in dealing with customer as well as colleagues. Key Stakeholders NR Segment/ Wealth Management Unit Skills And Experience Customer Orientation Relationship Management Customer Service Inter Personal Skills Communication Operation Management Qualifications Must be a graduate. MBA’s would be an advantage Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; NR background preferable not essential, Wealth acumen would be an advantage Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred Good knowledge of the selected market and customer segments would be an advantage Strong communication and negotiation skills with the ability to influence outcomes Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job description We are looking for an ideal candidate who loves talking to people and proactively solving issues. Who will be responsible for reminding the customer about the invoice due dates and getting payment released on time.The person who is localite to vadodara and flexible for night shifts. Job Title: Account Receivables / Account Payables Specialist Interview Type: In- person only. Job Location: B-3, Shree Nidhi Gallery, Opposite Beena Nagar, Vasna road, Vadodara - 390015 Shift: Monday - Friday, 7PM-4AM Email id :careers@vivazperk.com Whatsapp: +91 (910) 603-9582 Job Responsibilities: • Calling businesses in a timely manner and giving them a reminder or making a follow-up call for the payment. • Email the businesses their aging report and follow up on the payment in a timely manner. • Make sure to fulfill the documentation requirement of the businesses so they can ensure the payment without delay. • Check the credit score of the businesses and make sure it is in compliance with company policy. • Work as a team to ensure the collective team target is achieved. Additional requirements: • The candidate must be able to speak, read and write professional English. • The candidate should be well versed with basic skills of Microsoft Excel and word. • The candidate should be able to draft a professional email without any guidance. Experience required: • 2 years of international BPO experience is a must. • Must have experience in job that requires calls to US-based customers. • Bachelor's degree not required but preferred.

Job Requirements Job Requirements Role/Job Title - Banker-Customer Experience Business - Retail Banking Function/ Department: 'Branch Banking Place of work: PAN India Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements. Roles & Responsibilities Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell. Deliver business target assigned as per performance score card. Giving the client need based product solutions and in the process aligning client requirements with business specifics. Assessing customer propensity and ensuring higher product penetration per relationship. Referencing for more business from existing customers. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints. Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. Assist in closure of all observations on audit report Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card. Qualifications Graduate - Any discipline Post Graduate - MBA preferred Experience Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Mainframe . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes ͏ Do Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement Decide on the DevOps tool & platform and which needs to be deployed aligned to the customer’s requirement Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly Define & manage the IT infrastructure as per the requirement of the supported software code Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, to testing, to staging, to release, configuration and monitoring Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions Ensure on boarding application configuration from planning to release stage Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained ͏ Provide customer support/ service on the DevOps tools Timely support internal & external customers escalations on multiple platforms Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Provide knowledge transfer, sharing best practices with the team and motivate ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No. Performance Parameter Measure 1.Continuous Integration, Deployment & Monitoring100% error free on boarding & implementation2.CSATManage service tools Troubleshoot queries Customer experience3.Capability Building & Team Management% trained on new age skills, Team attrition %, Employee satisfaction score Mandatory Skills: Kubernetes . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.