**Sale Department**. This is a **task-based profile**, where each candidate must complete **10+ valid tasks per day**, following the **Activity Based Salary model**. The tasks are divided into two parts: **1. SB + ECD Tasks:** - Soundbox Replacement - EDC Replacement - Deactivation - Win-back Activities **2. Cross Sale Tasks:** - Gold SIP - Loan and Insurance - Welcome Visits for loan merchants Please also ensure the candidates meet the following **basic requirements**: ✅ Good Communication Skills ✅ Must have a Smartphone ✅ Bike with valid Driving License ✅ Positive CIBIL Score ✅ Phone number must be linked with both Bank Account and Aadhaar Card Make sure all these points are communicated clearly before Interview any candidate.

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Area Sales Manager Function / Department Sales & Distribution Location UPE Job Purpose To manage and drive sales through distribution in order to attain market leadership in the given territory, through growth in net sales and revenues. Key Result Areas/Accountabilities Sales Deliver sales target for all products (voice-prepaid / post-paid, data, VAS, handsets etc.) by executing the distribution strategy at the channel partner level Ensure quality of acquisition through the distribution channel Ensure availability of stock at retail while adhering to the norms Competition Tracking – programs & structures Execute promotional activities for channel partners to drive sales and build market credibility Revenue Achieve revenue target for the distribution channel across all products Distribution expansion and extraction Achieve retail (MBO) expansion targets through increase in number of outlets in existing and new geographies Identify and develop new channel partners People Resolve channel-specific issues within specific timelines Keep motivation levels high through regular meetings with distributors, retailers and off-roll sales representatives Ensure sound coaching to RMs and distribution partners to enhance overall effectiveness MD/AD/SD Management (owns the CP as a business entity) Infrastructure negotiations – DSE Quality/Quantity Working Capital (investment in business) alignment ROI management Primary Billing Sizing corrections/territory dimensioning Problem Solving Performance trends & reviews HSW Compliance Ensure that the HSW norms are adhered to Key performance indicators Achievement of key targets in the distribution network (Sales, Revenue) in the territory Achievement of retail outlet (MBO) expansion targets Execution of distribution strategies and plans Development and retention of team members Performance management of RMs and distributors VF Way Adherence Score aligned to norms defined from time to time Core Competencies, Knowledge, Experience Critical Success Factors Continuous Learning & Empowering Talent Building Team Commitment Communicate with care Leads Decision Making & Delivering Results Builds Strategic Relationships & Organizational Agility Analytical Thinking Threshold Functional Competencies Sales Planning & Forecasting Negotiation Working with Partners Differentiating Functional Competencies Solving Problems Must Have Technical / Professional Qualifications Graduate : Mandatory Preferably full – time post - graduation in business management/MBA Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership Show more Show less

About Dodo Payments Dodo Payments is a global Merchant of Record (MoR) for digital businesses with global ambitions. We simplify international payments, tax, and billing so companies can scale faster - with less friction, more trust, and full compliance. As a MoR, compliance isn’t a function - it’s our moat. We’re looking for a high-agency operator to build it from the ground up. What You’ll Own Build Scalable Compliance Infrastructure Design and maintain our global KYC/AML, tax, and risk policies Translate regulatory requirements into simple, automated workflows Develop scalable processes to meet partner and regulator expectations across regions (US, EU, India, etc.) Merchant Due Diligence & Risk Monitoring Lead onboarding checks, EDD, and transaction monitoring Create and improve systems to score, flag, and escalate merchant risk Continuously improve verification UX while upholding controls Be the Compliance Voice Across Teams Partner with Product, Legal, Sales, and Support to embed compliance into core flows Manage external relationships with PSPs, banks, and auditors Stay ahead of regulation; guide the company through evolving requirements Who You Are 4–8 years in compliance/risk at a fintech, PSP, MoR, or cross-border payments company Hands-on experience with global KYC/AML, tax/VAT, card network rules, and sanctions screening You’ve worked directly with banking partners, card schemes, and regulators You thrive in ambiguity, build fast without cutting corners, and know when to raise a flag Why Join Dodo Founding role: Shape a critical function and build real IP Work directly with fintech-native founders Global scope, zero bureaucracy, and high impact from day one Competitive comp + early equity Skills: risk assessment,due diligence,transaction monitoring,stakeholder management,risk management,risk,payments,aml,process automation,tax compliance,kyc,compliance,regulatory compliance Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP FSCM Staff Consultant Resource must be a qualified CA / ICWA / MBA Finance / Mcom Should have minimum 1-3 years of experience on SAP S4 Hana Credit / Collection / Dispute Management Must have at least 2 end-to-end implementation experience in SAP FSCM Credit Management, Collection Management and Dispute Management, cash application-High Rad Integration. Must have knowledge on 3rd party interface integration for credit management Should have knowledge on credit score calculation Should be aware S4HANA credit management functionalities Should have hands on experience to prepare functional specifications Should have knowledge in SAP FI Account Receivables Should be able to independently handle complex technical PO requirements. Should be good in Communication both written and verbal EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP FSCM Staff Consultant Resource must be a qualified CA / ICWA / MBA Finance / Mcom Should have minimum 1-3 years of experience on SAP S4 Hana Credit / Collection / Dispute Management Must have at least 2 end-to-end implementation experience in SAP FSCM Credit Management, Collection Management and Dispute Management, cash application-High Rad Integration. Must have knowledge on 3rd party interface integration for credit management Should have knowledge on credit score calculation Should be aware S4HANA credit management functionalities Should have hands on experience to prepare functional specifications Should have knowledge in SAP FI Account Receivables Should be able to independently handle complex technical PO requirements. Should be good in Communication both written and verbal EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

About the Company -Established in 1989, Rollick is today, amongst the largest manufacturers of frozen dessert in Eastern India, with state of the art manufacturing units in Kolkata . https://www.linkedin.com/company/rollick-ice-cream/life/lifeatrollick/?viewAsMember=true website : http://www.rollick.co.in CTC: 4.LPA Location: Kolkata Sector V Interested candidate please share your cv barnali.mandal@rollick.co.in Role Summary This role will support the successful rollout and adoption of sales and distribution applications. The ideal candidate will work closely with sales team, commercial team, and external vendors to ensure the application meets business objectives, is properly configured, and is effectively adopted by end-users. This role will focus on gathering business requirements, supporting system configuration, training users, and ensuring smooth implementation of DMS & SFA- Capture daily activity of sales team, Invoice Processing & Assets tracking at retailer. The role requires minimal travel for business purposes. Job Responsibilities Project Implementation Support: Participate in planning, execution, and delivery of Sales Force Automation (SFA) and Distribution Management System (DMS) rollouts. Work with IT and business stakeholders (Sales Team & PMO) to define implementation scope, goals, and deliverables. Coordinate with software vendors or implementation partners. Business Requirements & Process Mapping: Gather and document business requirements from sales, logistics, and distribution teams. Assist in process mapping and gap analysis between existing workflows and new application features. Support the configuration and customization of applications to match business needs. Training & Change Management: Conduct user training sessions and create training materials/manuals. Support change management initiatives and act as a liaison between users and technical teams. Assist users during UAT (User Acceptance Testing) and collect feedback for improvements. System Support & Troubleshooting: Provide post-go-live support to ensure user issues are resolved quickly. Monitor system usage and escalate issues to relevant support teams. Help ensure data accuracy and integration between sales, inventory, and reporting tools. Reporting & Continuous Improvement: Track implementation KPIs, user adoption, and performance metrics. Suggest enhancements or process changes based on feedback and analytics. Ensure compliance with internal data standards and operational policies. MIS Making: Assist in the collection, analysis, and tracking of data to prepare reports & support decision-making for senior management, ensuring all data is up-to-date and aligned with departmental goals. Budget Tracking: Support the tracking of relevant budgets, ensuring that expenses are within the allocated budget, and providing timely updates to senior management for informed decision-making. External Interfaces Internal Interfaces Software vendors Distributors IT Team Finance Team Sales Team Job Requirements Educational Qualification and Experience Bachelor's degree in Computer Science, IT, or related field. Minimum 2-5 years of experience in implementing or supporting sales force or distribution applications. Experience in FMCG, Pharma, or Retail sectors is a plus. Competencies Technical CRM or SFA platforms like Botree, Field Assist, Recibo, Zoho or similar. Strong understanding of FMCG sales operations, order management, and/or supply chain processes. Experience with mobile sales apps and field salesforce tools. Knowledge of DMS or SFA systems and integration with sales/distribution platforms. Familiarity with project management tools (e.g., Jira, Trello, MS Project). Technical Documentation and Reporting Behavioral Analytical Thinking and Problem-Solving Excellent communication, coordination, and problem-solving skills. Adaptability to Project Needs and Changing Requirements Collaboration and Cross-Functional Coordination Clear Communication for Project Alignment Time Management and Prioritization Accountability and Reliability in Project Delivery KRA & KPI Project Delivery Timeliness % of DMS/SFA rollout milestones achieved on time Training / User Adoption % of users trained / % of users adoption Training feedback score Software Integration & Updates Implement new updates within timelines. Support & Troubleshooting Resolve issues promptly to minimize operational downtime. TAT for issue resolution SLA Maintenance Data Management & Reporting Capture data accurately for daily, weekly, and monthly reports. Perform regular audits and backups to preserve data integrity. No. of MIS reports submitted on time Show more Show less

Job Objective The Marketing Analyst is responsible for capturing leads, managing and nurturing them throughout the marketing funnel, and optimizing marketing efforts using marketing automation technologies. This role plays a key role in executing marketing strategies such as email marketing, digital campaigns, event registrations, and follow-ups, tracked and managed in the CRM, and brings expertise in lead scoring, CRM data enrichment, and funnel analysis. Key Accountabilities & Responsibilities % Time Key Responsibilities: Google Analytics 4 (GA4) Analysis & Data Visualization Set up, configure, and manage GA4 properties to track website traffic, user behavior, and conversions. Build and maintain interactive dashboards and reports using Looker Studio, Power BI, and GA4. Create custom GA4 events, goals, and conversion tracking to measure marketing performance Deliver data visualization reports to marketing, sales, and leadership teams for better decision-making. Lead Management: Capture, qualify, and score incoming leads based on defined criteria. Enrich and maintain lead data in CRM to ensure complete and accurate information. Manage lead nurturing programs to move leads through the funnel (email marketing, remarketing, retargeting, etc.). Analyse lead behaviour and conversion rates to identify areas for improvement. Funnel Analysis & Reporting: Analyze lead flow, conversion rates, and marketing channel effectiveness. Provide insights into lead quality, performance, and optimization opportunities throughout the funnel. Report on the effectiveness of campaigns using data from CRM and marketing automation tools. Marketing Automation & Campaign Execution: Work with marketing automation platforms (e.g., Pardot / MCAE or Hubspot) to create and manage lead nurturing workflows, scoring models, and campaigns. Execute and monitor digital marketing initiatives, including email campaigns, paid media, and social media targeting. Support marketing team in executing event registrations, lead follow-ups, and other marketing tactics. Track and report on the effectiveness of campaigns using automation tools and CRM data. Collaboration & Support: Collaborate with the sales team to ensure alignment between marketing efforts and sales goals. Provide feedback and insights to improve lead generation tactics, content strategies, and CRM workflows. Support ongoing improvements in marketing operations, including lead segmentation, audience targeting, and campaign efficiency. Influence And Decision Making Authority Responsible for performing analyses and preparation of forecasts and recommendations in the areas of customer preferences, sales coverage, market penetration, market practices and sales trends. Responsible for researching market conditions to determine potential sales of ERM products and services. Identifies new business opportunities and inputs into the creation of appropriate business plans. Identifies new market opportunities (i.e., products/services, technologies, markets). Responsible for external market and competitor analysis, provide recommendations around new products and services to launch for ERM to remain competitive. Job Requirements & Capabilities Qualifications: Bachelor's degree in Marketing, Business, Data Analytics, or a related field. 4-6 years of experience in a marketing analytics or lead generation role. Job specific capabilities/skills: Experience working closely with sales teams to align lead generation efforts with sales objectives. Experience in lead scoring, lead nurturing, and funnel management. Knowledge of digital marketing strategies, including SEO, paid media, and social media marketing. Proficiency in reporting tools and dashboards (e.g., Google Analytics, Tableau, etc.) as well as CRM systems, particularly Salesforce. Experience with marketing automation platforms (Pardot / MCAE or Hubspot) and CRM tools (Salesforce) is highly preferred. Familiarity with email marketing, digital marketing tactics, and campaign tracking. Strong analytical skills with the ability to interpret data and derive actionable insights. Excellent organizational skills, attention to detail, and ability to manage multiple projects. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP FSCM Staff Consultant Resource must be a qualified CA / ICWA / MBA Finance / Mcom Should have minimum 1-3 years of experience on SAP S4 Hana Credit / Collection / Dispute Management Must have at least 2 end-to-end implementation experience in SAP FSCM Credit Management, Collection Management and Dispute Management, cash application-High Rad Integration. Must have knowledge on 3rd party interface integration for credit management Should have knowledge on credit score calculation Should be aware S4HANA credit management functionalities Should have hands on experience to prepare functional specifications Should have knowledge in SAP FI Account Receivables Should be able to independently handle complex technical PO requirements. Should be good in Communication both written and verbal EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP FSCM Staff Consultant Resource must be a qualified CA / ICWA / MBA Finance / Mcom Should have minimum 1-3 years of experience on SAP S4 Hana Credit / Collection / Dispute Management Must have at least 2 end-to-end implementation experience in SAP FSCM Credit Management, Collection Management and Dispute Management, cash application-High Rad Integration. Must have knowledge on 3rd party interface integration for credit management Should have knowledge on credit score calculation Should be aware S4HANA credit management functionalities Should have hands on experience to prepare functional specifications Should have knowledge in SAP FI Account Receivables Should be able to independently handle complex technical PO requirements. Should be good in Communication both written and verbal EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP FSCM Staff Consultant Resource must be a qualified CA / ICWA / MBA Finance / Mcom Should have minimum 1-3 years of experience on SAP S4 Hana Credit / Collection / Dispute Management Must have at least 2 end-to-end implementation experience in SAP FSCM Credit Management, Collection Management and Dispute Management, cash application-High Rad Integration. Must have knowledge on 3rd party interface integration for credit management Should have knowledge on credit score calculation Should be aware S4HANA credit management functionalities Should have hands on experience to prepare functional specifications Should have knowledge in SAP FI Account Receivables Should be able to independently handle complex technical PO requirements. Should be good in Communication both written and verbal EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP FSCM Staff Consultant Resource must be a qualified CA / ICWA / MBA Finance / Mcom Should have minimum 1-3 years of experience on SAP S4 Hana Credit / Collection / Dispute Management Must have at least 2 end-to-end implementation experience in SAP FSCM Credit Management, Collection Management and Dispute Management, cash application-High Rad Integration. Must have knowledge on 3rd party interface integration for credit management Should have knowledge on credit score calculation Should be aware S4HANA credit management functionalities Should have hands on experience to prepare functional specifications Should have knowledge in SAP FI Account Receivables Should be able to independently handle complex technical PO requirements. Should be good in Communication both written and verbal EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

About OnePay OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. Tens Of Millions Of Americans Today Are Unbanked Or Underbanked, Meaning They Don’t Have Enough Money In Savings To Cover a Minor Emergency. They Pay Too Much In Fees, Don’t Have Access To Credit At Affordable Rates, And Have Little Ability To Grow Their Wealth. OnePay’s Vision Is To Create a Single App For Consumers To Save, Spend, Borrow, And Grow Their Money, Bringing Our Mission To Life With Simple And Accessible Banking, Credit, And Payments Products That Deliver a Best-in-class Experience To Millions Of Customers. Our Products Include Checking and high-yield savings accounts Domestic and international peer-to-peer payments Credit Builder and credit score monitoring Digital wallet / contactless payment solutions Buy-now-pay-later installment loans at Walmart Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry. There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us! The Role As we scale our customer operations organization, we’re looking for an Instructional Designer to help bring our training experiences to life. In this role, you’ll transform complex financial topics, product workflows, and service principles into clear, engaging, and learner-friendly content for our customer support and back office agent teams. You’ll blend fintech service know-how with instructional best practices to create learning that sticks—fueling performance, confidence, and great customer outcomes. This is a highly collaborative, hands-on role ideal for someone who’s passionate about financial education, adult learning, and building scalable programs in a fast-paced, mission-driven environment This Role Is Responsible For Design with Impact: Create clear, engaging, and learner-first training materials using tools like Articulate Rise 360, Adobe Captivate, and LMS platforms. Apply adult learning and UX principles to develop intuitive, high-retention experiences. Deliver Diverse Learning Formats: Develop content across a variety of formats including instructor-led training (ILT), self-paced eLearning, team huddles, assessments, job aids, simulations, microvideos, and refresher modules. Make Complex Simple: Break down intricate financial and technical topics into scenario-based learning that is easy to understand and apply for both front-line and back-office agents. Collaborate Cross-Functionally: Partner with Operations, Product, and Subject Matter Experts to align learning goals with business needs and rollout timelines. Delivery: Own end-to-end execution and ensure training materials are developed accurately, on time, and to a high standard of quality—with strong written US English and professional polish Ensure Excellence: Conduct thorough quality reviews, maintain version control, and uphold consistency in tone, clarity, and instructional effectiveness across all materials. Incorporate Feedback & Evolve: Actively gather input from trainers, learners, and stakeholders to iterate and improve learning experiences over time. Stay Ahead: Research trends in instructional design, fintech, and learning technologies to continuously innovate and raise the bar on training quality. (Bonus): Experience working with US-based companies and familiarity with American customer service and learners is highly valued. You Bring Bachelor’s or Master’s degree in Instructional Design, Education, Learning Technology, or a related field (or equivalent experience). 4+ years of experience in instructional design, curriculum development, or learning program creation—ideally within a fintech, customer service, or startup environment. Proficiency in tools like Articulate Storyline/Rise 360, Adobe Captivate, LMS platforms, and visual or video editing tools (Canva, Vyond, Camtasia a plus). A passion for clear communication, financial literacy, and creating learner-first experiences. Strong project management and collaboration skills—you're organized, proactive, and comfortable working cross-functionally. What We Offer Competitive salary, stock options, and benefits from Day 1 Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) Monthly transport and work-from-home allowances A high-growth, mission-driven, inclusive culture where your work has real impact Standard Interview Process Initial Interview with Talent Partner Technical or Hiring Manager Interview Team Interview Executive Interview Offer! Equal Employment Opportunity To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com. Show more Show less

Job Description-QA Manager. You job description is in accordance to the roles & responsibilities & Quality objectives & policy of the company, that are allocated to you from time to time & as projected for the year, Inclusive that which are indicated in the KRA. Further, we expect you to take care of those incidental allied services, which thought not covered in your KRA’s, but are very crucial & important in the interest of the organization. However, to note that the JD shall be subject to change / revision / additions depending on the requirements of the organization liked with quality policy and Vision and Mission. ‘Code of Conduct for Employees ‘is to be flowed as per HR Guidelines. Your performance will be measured as per the KPI / KRA Given Below, and rating will be given based on KPI Results. Major KPI for QA Manager, PPM & Incidents at customer end to be maintained as per customer target and quality agreements with customer, Internal / Supplier PPM Should meet the Target set in Quality objectives of the company. Customer satisfaction level 100%, Customer score card greater than 95%. Reductions of COPQ / REWORK Activities by 50%. Improvements in QMS/IATF 16949 System. Training, Implementation, Establishment and improvements, On Quality Projects. Improve the process capability ( Cp & Cpk ) For SC/CC/CAP Parameters. Customer / Internal Quality Analysis and Actions Monitoring & Review. Customer Specific Requirements Analysis and implemenatation Process Improvements (KAIZEN / POKA YOKE Drive) Devlopment quality establishment ---APQP –For new Product Development QA Involvement. Internal Gauge Room & CMM System Establishment & Monitoring. IATF Internal Quality, Audits & NC Closer Compliances. system sustenance audits ---Customer Audits (Process audit / concern base audits / System audits ) DOL Activties review & OISR Closer Compliances. 14 Conducting the MRM / QRM Meetings 15 Spl Process Audits and Complienances 16 Review of CP / PFMEA With CFT 17 Procedures / work instructions establishments as per the IATF 18 Review of CP / PFMEA With CFT 19 Q enablers Review & Updates of OSIR Status 20 ZERO INCIDENTS / ZERO ACCIDENTS / ZERO BREAK DOWN / ZERO PPM -Awreness in the plant Communication skills 1 Soft communication skills from top to bottom 2 Daily DWM Communication to top maangment 3 QA Status updation and review with team 4 Problem solving projects status communication to management 5 Review and apprisal of QA Team and upgration of skill levell in QA Team Basic Information of Recruitment Requir Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to lead the VLSI development and design of the system by defining the various functionalities, architecture, layout and implementation for a client ͏ Do 1. Lead end to end VLSI components & hardware systems a. Design, analyze, develop, modify and evaluate the VLSI components and hardware systems b. Determine architecture and logic design verification through software developed for component and system simulation c. Analyze designs to establish operating data, conducts experimental tests and evaluates results to enable prototype and production VLSI solutions d. Conduct system evaluations and make appropriate recommendations to modify designs or repair equipment as needed e. Allocates modules for testing and verification and reviews data and project documentation f. Provides guidance on technical escalations and review regression testing data g. Prepares documentation containing information such as test case and product scripts for IP and publishes it to the client for feedback and review h. Ensures all project documentation is complete and uploaded as per technical specifications required by the client 2. Provide customer support & governance of VLSI components & hardware systems a. Identify and recommend system improvements to improve technical performance b. Inspect VLSI components & hardware systems to ensure compliance with all applicable regulations and safety standards c. Be the first point of contact to provide technical support to client and help debug specific, difficult in-service engineering problems d. Evaluate operational systems, prototypes and proposals and recommend repair or design modifications based on factors such as environment, service, cost, and system capabilities ͏ 3. Team Management a. Resourcing i. Forecast talent requirements as per the current and future business needs ii. Hire adequate and right resources for the team iii. Train direct reportees to make right recruitment and selection decisions b. Talent Management i. Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness ii. Build an internal talent pool of HiPos and ensure their career progression within the organization iii. Promote diversity in leadership positions c. Performance Management i. Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. ii. Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues iii. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below d. Employee Satisfaction and Engagement i. Lead and drive engagement initiatives for the team ii. Track team satisfaction scores and identify initiatives to build engagement within the team iii. Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team iv. Exercise employee recognition and appreciation ͏ Deliver No. Performance Parameter Measure 1. Verification Timeliness, Quality and coverage of verification, Compliance to UVM standards, Customer responsiveness 2. Project documentation and MIS 100% on time MIS & report generation Complete Project documentation (including scripts and test cases) 3. Team % trained on new skills, Team attrition %, Employee satisfaction score (ESAT) ͏ Mandatory Skills: VLSI Design For Testability - DFT. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Understanding TAT/SLA as agreed and produce results efficiently as expected. Good quality must be maintained with all cases being handled. Ensure all activities are completed within timescales and with a high degree of accuracy Providing excellent service to both external and internal customers by adhering to all appropriate process and procedures. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Understanding TAT/SLA as agreed and produce results efficiently as expected. Good quality must be maintained with all cases being handled. Ensure all activities are completed within timescales and with a high degree of accuracy Providing excellent service to both external and internal customers by adhering to all appropriate process and procedures.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. .Net Core Full Stack Engineer (Angular / React) Division : Requirement Dot Net Core Full Stack Engineer (Angular / React) Requisition ID 24469 Experience 6-12 years Candidate Requirement Key responsibilities: Minimum 6+ Experience in C#, .Net Core, and SQL development experience and React Hands-on working experience in Angular / React, .Net Core, C#, Web API, Entity Framework Core. Strong understanding of object-oriented programming. Ability to show hands on in designing, coding, debugging, technical problem solving, prototyping, performance tuning, and unit testing. Experience in full lifecycle software development process and methods. Strong communication skills and problem solving/ analytical skills. Must have DotNet Core, WCF, Entity framework, Web API , React , MVC5, SQL Good to have WPF, Hibernate, Security, NUnit, Docker ,Html, CSS, SCSS, Azure Devops, CQR,CORS Security concept on SSL, SAML, OpenID, Angular, Winforms Work Location Pune, Chennai, Bangalore, Hyderabad, Coimbatore, Kochi, Bhubaneshwar, Kolkata, Delhi/ NCR Recruiter details Aanchal Modi; aanchal.modi@wipro.com ͏ Division : Requirement Dot Net Core Full Stack Engineer (Angular / React) Requisition ID 24469 Experience 6-12 years Candidate Requirement Key responsibilities: Minimum 6+ Experience in C#, .Net Core, and SQL development experience and React Hands-on working experience in Angular / React, .Net Core, C#, Web API, Entity Framework Core. Strong understanding of object-oriented programming. Ability to show hands on in designing, coding, debugging, technical problem solving, prototyping, performance tuning, and unit testing. Experience in full lifecycle software development process and methods. Strong communication skills and problem solving/ analytical skills. Must have DotNet Core, WCF, Entity framework, Web API , React , MVC5, SQL Good to have WPF, Hibernate, Security, NUnit, Docker ,Html, CSS, SCSS, Azure Devops, CQR,CORS Security concept on SSL, SAML, OpenID, Angular, Winforms Work Location Pune, Chennai, Bangalore, Hyderabad, Coimbatore, Kochi, Bhubaneshwar, Kolkata, Delhi/ NCR Recruiter details Aanchal Modi; aanchal.modi@wipro.com ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. ͏ Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customer’s business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement ͏ Deliver No Performance Parameter Measure 1. Analyses data sets and provide relevant information to the client No. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy ͏ ͏ Mandatory Skills: Salesforce Data Migration. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. ͏ Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption ͏ Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) ͏ ͏ Mandatory Skills: Agile-Scrum. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: DataBricks - Data Engineering. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: PostgreSQL. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Enterprise Tech Support- Level 2. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Change Practice SME. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. ͏ Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customer’s business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement ͏ Deliver No Performance Parameter Measure 1. Analyses data sets and provide relevant information to the client No. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy ͏ ͏ Mandatory Skills: Data Visualisation for Data Science. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Essential Skills : 2+ years of experience in Quality Assurance or Support Operations, preferably in a startup or tech environment. Strong understanding of support operations, including email and voice processes. Exceptional communication skills – both verbal and written – in English. Demonstrated ability to lead multiple projects in a fast-paced, dynamic environment. Strong analytical and problem-solving skills; ability to use data to drive insights and actions. Detail-oriented, organized, and proactive with a strong ownership mindset. Proficient in business tools (e.g., G-Suite, Google Data Studio, Excel); familiarity with CRM tools is a plus. Experience with support quality framework creation. Familiarity with policies, processes, and support standards is a plus. Project management experience or certification is an added advantage. ͏ Responsibilitie Define KPIs and build scorecards to track quality metrics. Provide insightful, data-driven reports and recommendations to senior leadership. Customer Support Expertise: Leverage expertise in email and call support workflows to identify process gaps and improve agent performance. Maintain a high level of understanding of tone, empathy, and brand voice in all support communications. Root Cause Analysis & Problem Solving: Use deep-dive analysis to identify global quality detractors. Lead data-backed initiatives to address key quality issues and elevate support delivery. Framework Development: Develop and implement scalable frameworks to drive support excellence and strategic decision-making. Identify and consolidate global best practices for quality assurance. Cross-functional Collaboration & Stakeholder Management: Support large, cross-region projects with effective project planning, stakeholder coordination, and milestone tracking. Drive successful execution and visibility of global quality programs. Content & Training Excellence: Develop high-quality support content and interactive designs aligned with customer needs and tone of voice. Support partner management initiatives and contribute to training programs. Operational & Portfolio Management: Assist in setting up operational structures for quality teams. Establish portfolio management practices, track business metrics, and lead new business intakes. Project Management: Structure projects with clear plans and milestones. Track deliverables and coordinate with internal and external stakeholders to ensure timely execution. ͏ Qualification Looking for Graduates 2-3 years of experience ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: 2+ years of experience in Quality Assurance or Support Operations, preferably in a startup or tech environment. Strong understanding of support operations, including email and voice processes. Exceptional communication skills – both verbal and written – in English. Demonstrated ability to lead multiple projects in a fast-paced, dynamic environment. Strong analytical and problem-solving skills; ability to use data to drive insights and actions. Detail-oriented, organized, and proactive with a strong ownership mindset. Proficient in business tools (e.g., G-Suite, Google Data Studio, Excel); familiarity with CRM tools is a plus. Experience with support quality framework creation. Familiarity with policies, processes, and support standards is a plus. Project management experience or certification is an added advantage.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Change Practice SME. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.