Job Title Operation Manager Location Head Office Reporting to Head Operations – PMS and Hospitality Section II: Job Purpose Overall Role Objective: The Operations Manager is responsible for overseeing multiple residential and commercial properties, ensuring seamless coordination and execution of core operations. This includes end-to-end management of staffing, deployment, attendance tracking, billing, client engagement, training, SOP adherence, audits, and technology adoption. The role requires strong collaboration with Property Managers (PMs), Assistant Property Managers (APMs), and cross-functional departments, acting as a critical link between on-site teams and the Head Office. Section III: Key Responsibilities and Accountabilities of the role Role Key Accountabilities 1. Operations Management · Ensure 100% adherence to SOPs at all managed sites. · Promote and monitor the consistent use of Crest View, Crest Connect, and La Circle applications. · Conduct regular operational reviews: o Weekly/fortnightly review meetings with PMs/APMs. o Property rounds post-review to assess ground-level implementation. · Organize monthly on-site staff briefings to boost morale and engagement. · Ensure timely and accurate submission of attendance records and billing documents. · Follow up on collections and outstanding payments to maintain healthy cash flows. · Achieve an average internal audit score of 90% or higher across all sites. · Support PMs/APMs in daily issue resolution and improve turnaround time. 2. Customer Satisfaction · Maintain and share a tracker of unresolved issues with client stakeholders monthly. · Foster professional relationships with society chairpersons, secretaries, and MC members to facilitate timely issue resolution. · Ensure a regular collection of customer feedback and work towards maintaining a minimum satisfaction score of >4 out of 5. · Proactively address escalations with diplomacy and urgency. 3. Liaison & Interdepartmental Coordination · Work with HR to manage employee grievances, conduct timely recruitment and ensure seamless onboarding. · Coordinate with Procurement for site-specific vendor needs, delivery follow-ups, and escalations. · Ensure periodic training sessions on-site; track participation and effectiveness. · Collaborate with the Finance team for billing queries, budget tracking, and petty cash requirements. · Drive alignment across departments and improve operational efficiency through feedback and escalation handling. Section IV: Knowledge, Experience & Skills Attitude A. Attitude & Mindset · High integrity and professional ethics · Punctual and dependable · Collaborative and approachable · Growth mindset and openness to learning · Strong ownership and accountability B. Key Competencies · Effective time and task management · Strategic delegation and team leadership · Conflict resolution and crisis handling · Analytical thinking and performance tracking · Strong interpersonal and communication skills · Excellent grooming and professional conduct · Comfortable with technology tools and platforms · Ability to have tough conversations and enforce accountability C. Qualifications & Experience · Bachelor’s degree in ElECTRICAL ENGINEER · 10–14 years of experience in operations, preferably in facility/property management or hospitality · Proven experience in leading teams across multiple locations/sites · Strong understanding of SOPs, audit processes, and operational compliance Key Personality Attributes (Skills) · Time and Task Management : Ability to prioritize effectively and manage multiple responsibilities across sites. · Effective Delegation : Empowers team members by assigning tasks clearly and monitoring execution. · Quick Decision-Making : Makes timely decisions, especially in high-pressure operational scenarios. · Problem Resolution : Proactively identifies issues and implements practical solutions. · Keen Listener and Negotiator : Actively listens to concerns and negotiates effectively to achieve win-win outcomes. · Professional Grooming and Conduct : Maintains a polished, respectful, and professional demeanor at all times. · Accountability Setting : Clearly defines roles and responsibilities, ensuring individuals are answerable for outcomes. · Conflict Management : Comfortable with difficult conversations and firm decision-making when necessary to uphold standards and performance. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack DevOps . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack DevOps . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack DevOps . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

We are looking for a high-performing, sales-obsessed Marketplace Manager who will take full ownership of our performance across key platforms— Amazon, Myntra, Flipkart, and Zivame . You will act as the anchor between the external marketplace agency and the internal management team , driving strategy, execution, and accountability. Key Responsibilities End-to-end ownership of marketplace sales performance across Amazon, Flipkart, Myntra, and Zivame Be the single point of contact between our external agency and internal team drives alignment, clarity, and execution Track, analyze, and report daily/weekly/monthly performance across all marketplaces traffic, conversions, returns, margins, etc. Analyze dashboards, reports, customer feedback, and return data to find actionable insights Closely coordinate with the agency for: Listing optimization (A+ content, SEO, titles, bullets) Ad performance (AMS, Flipkart Ads, Myntra promotions) Deals, coupons, pricing, and seasonal campaigns Aggressively follow up and get things done – creative approvals, stock updates, pricing corrections, payment escalations Build strong data-driven processes to improve profitability, pricing strategy, and promotions Ensure top-notch visibility, availability, and brand consistency across all platforms Identify gaps and growth opportunities; constantly improve sales levers Work closely with supply chain & operations to manage stock availability and fulfillment Coordinate with internal teams on inventory planning , price changes , and campaign readiness Own P&L for marketplaces – constantly push for revenue growth and higher contribution margins Who Should Apply? 3+ years of marketplace sales experience (Amazon, Flipkart, Zivame, Myntra) Proven track record of scaling sales on Amazon, Myntra, Flipkart, or Zivame Strong sales ownership and number orientation Fluent in Excel, dashboards, and e-comm metrics Excellent coordination and Strong follow-up skills – knows how to chase the external vendor & internal team to get things done Sharp commercial understanding – pricing, margins, discounting, ads ROI Highly proactive, solution-focused, and outcome-driven Ready to work from Tirppur full-time – no remote Key Performance Indicators (KPIs) The performance of the Marketplace Manager will be measured across the following KPIs: Sales & Revenue Monthly and quarterly GMV (Gross Merchandise Value) targets across Amazon, Flipkart, Myntra, and Zivame % Sales growth per platform Category- and SKU-wise performance tracking and improvements Profitability & Pricing Channel-level contribution margin tracking Monitoring and reducing return rates and RTO Discounting and pricing optimization aligned with profitability goals Marketing Efficiency (in collaboration with Agency) Advertising ROI on Amazon, Flipkart Ads, and other paid placements ACoS (Advertising Cost of Sales) and conversion rate optimization Efficiency of sale event participation (preparation, sell-through rate, performance during campaigns) Operational Health Listing health score (image quality, A+ content, SEO compliance) Stock availability, OOS (out of stock) rate, fulfillment metrics Platform rating, reviews monitoring, customer feedback Execution & Coordination Timely execution of campaigns and price updates Coordination quality with external agency and internal teams Weekly and monthly performance reporting to founders/management Why Join Us? Work directly with the founder and top management High ownership, high visibility, high learning Flexible, performance-driven work culture Opportunity to make a big impact in a growth-stage company Ready to Own the Marketplace? If you’re someone who thrives on numbers, chases growth relentlessly, and loves taking ownership this role is for you. Join us at Lavos Performance and be at the forefront of scaling a brand that’s redefining comfortwear in India Show more Show less

Company Overview: Branding Pioneers, located at 750 Udyog Vihar, Phase 5, Gurgaon, is a renowned digital marketing agency specializing in tailored online marketing solutions, with a significant emphasis on the healthcare sector. Position:Google Ads Intern (Healthcare) Job Location: Gurgaon, About Branding Pioneers: Branding Pioneers is a premier digital marketing agency specializing in healthcare marketing. Our comprehensive services include SEO, social media marketing, content marketing, and influencer collaborations, all aimed at enhancing our clients' online presence and engagement. Position: Google Ads Intern Role Overview: We are seeking a motivated and analytical Google Ads Intern to support our digital advertising team. This internship offers hands-on experience in planning, executing, and optimizing Google Ads campaigns across Search, Display, YouTube, and Shopping (if applicable). You’ll gain practical exposure to keyword strategy, ad copy creation, A/B testing, and performance reporting—perfect for anyone looking to grow their career in performance marketing. Key Responsibilities: As a Google Ads Intern, you will assist the performance marketing team in: Setting up and managing Google Ads campaigns (Search, Display, Video) Conducting keyword research and organizing ad groups Writing compelling ad copy and reviewing creatives Monitoring daily campaign performance metrics (CTR, CPC, Quality Score, Conversions) Running A/B tests on ad variations and landing pages Creating and sharing performance reports with key insights Helping to optimize bids, budgets, and audience targeting Staying up-to-date with the latest trends, updates, and best practices in Google Ads Qualifications:Educational Background: Pursuing or recently completed a degree in Marketing, Advertising, Business, or a related field (preferred) Skills & Knowledge: Basic understanding of Google Ads platform and campaign structures Familiarity with PPC metrics like CTR, CPC, Quality Score, and ROAS Analytical thinking with attention to detail Good written English for ad copy and keyword relevance Proficiency in Google Sheets/Excel; familiarity with Google Analytics is a plus Google Ads Certification (optional but preferred) Willingness to learn, adapt, and work in a performance-driven environment Job Type: Internship Contract length: 6 months Pay: ₹9,000 per month Schedule: Day shift Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): How many years of experience do you have in Healthcare? Location: Gurgaon, Haryana (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Application Deadline:28 June 2025 Expected Start Date:30 June 2025 Job Type: Internship Pay: ₹8,000.00 - ₹10,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): whats your current salary in hand per month? How soon can you join our office in gurgaon if you get this opportunity ? How many years of experience do you have in Healthcare? Experience: total: 1 year (Preferred) Language: English (Preferred) Location: Gurgaon, Haryana (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Application Deadline: 28/06/2025 Expected Start Date: 30/06/2025

Job description: Job Description Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery ͏ Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks ͏ - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team ͏ Deliver 1. Delivery Management – Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management – operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management – Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 5. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 6. Team Management Team attrition %, Employee satisfaction score ͏ Mandatory Skills: Oracle Fusion Apps - HCM . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Oracle Fusion Apps - HCM . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery ͏ Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks ͏ - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team ͏ Deliver 1. Delivery Management – Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management – operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management – Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 5. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 6. Team Management Team attrition %, Employee satisfaction score ͏ Mandatory Skills: Oracle Fusion Apps - HCM . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

🧑‍💻 Job Title: Shopify Developer 🏢 Location: AMCO Tower, Sector 9, Noida (On-Site) 💼 Employment Type: Full-Time 📅 Experience Required: 06-month to 1 year 🛒 Industry: Fitness / eCommerce / Technology 🔧 Role Overview: We are seeking a skilled and creative Shopify Developer to build, customize, and manage Shopify-based eCommerce stores for our brand. The ideal candidate will have a strong understanding of Shopify Liquid, theme development, and third-party app integrations. 📝 Key Responsibilities: 1. Shopify Store Development Design and develop responsive, scalable, and optimized Shopify stores. Customize Shopify themes using Liquid, HTML, CSS, and JavaScript . Implement SEO and performance best practices for high-speed pages. 2. App Integration & Customization Integrate and configure third-party apps and APIs. Build custom Shopify apps and scripts to extend store functionality. 3. Maintenance & Troubleshooting Regularly maintain and update Shopify themes and apps. Identify and resolve performance, layout, or UX/UI issues quickly. 4. Collaboration & Deployment Work closely with design, marketing, and backend teams to deliver store updates. Use Git and follow CI/CD processes for safe deployment. ✅ Required Skills & Qualifications: 2–5 years of hands-on experience in Shopify development. Strong proficiency in Shopify Liquid , HTML5 , CSS3 , JavaScript , AJAX , JSON . Familiarity with version control tools like Git . Experience with Shopify APIs and building custom apps is a plus. Ability to deliver pixel-perfect, mobile-first designs. 📊 Key Performance Indicators (KPIs): Timely delivery of features with minimal bugs. Store performance score (Lighthouse) > 85. Resolution time for major issues < 24 hours. Zero downtime during feature rollouts or updates. Show more Show less

Position Title: Service Head – After-Market Department: After-Sales Service Location: Nepal Reporting To: General Manager / CEO / Director – Aftermarket Industry: Automobile (Passenger/Commercial Vehicles) Position Summary: The Service Head – After-Market is responsible for leading and managing the entire after-sales service operations, including service centers, customer service, technical support, warranty management, parts, and service marketing. The role aims to ensure high levels of customer satisfaction, process efficiency, revenue growth from service operations, and strong team leadership. Key Responsibilities: 1. Service Operations Management Oversee day-to-day operations of service workshops and field service teams. Develop and implement standard operating procedures (SOPs) for service quality and efficiency. Ensure service readiness across all locations, including infrastructure, tools, and manpower. 2. Customer Satisfaction & Quality Drive high customer satisfaction (CSI) and Net Promoter Score (NPS). Resolve escalated customer complaints promptly and ensure root cause analysis and corrective action. Conduct regular audits and feedback surveys to enhance service experience. 3. Revenue & Business Development Achieve service revenue, profitability, and cost control targets. Promote value-added services such as AMC, Extended Warranty, and Service Packages. Implement strategies to increase workshop footfall and customer retention. 4. Parts & Inventory Management Coordinate with the parts department to ensure availability and timely supply of spare parts. Monitor inventory levels, aging stock, and minimize wastage. 5. Team Management & Training Lead, mentor, and train the service team including service advisors, technicians, and managers. Conduct performance reviews and implement KPIs for all service staff. Drive a customer-centric and performance-driven culture. 6. Warranty & Technical Support Ensure proper implementation of warranty policies and claims processing. Liaise with OEMs for technical updates, product improvements, and training needs. 7. MIS & Reporting Analyze service performance data and generate regular MIS reports for management. Provide actionable insights and suggest improvements based on data analytics. Key Requirements: Education: Bachelor's Degree in Mechanical/Automobile Engineering. MBA preferred. Experience: Minimum 10-15 years in after-sales service in the automobile industry with at least 5-7 years in a leadership role. Skills: Strong leadership and team management skills Technical knowledge of vehicles and service processes Customer relationship management Analytical thinking and problem-solving Familiarity with DMS/ERP tools and service software Show more Show less

Company Description RiVirtual is a leading Real Estate Intelligence company based in New York, specializing in real estate investments, commercial and residential real estate, digital transformation, negotiation expertise, builder score, and FinTech and PropTech solutions. The company offers innovative services and technologies to cater to the diverse needs of clients in the real estate industry. Role Description This is a full-time on-site role for a Real Estate Recruiter located in Hyderabad. The Real Estate Recruiter will be responsible for sourcing and attracting top real estate talent, conducting interviews, and managing the recruitment process for the organization. Qualifications Recruitment and Talent Acquisition skills Knowledge of the real estate industry Excellent communication and interpersonal skills Ability to work effectively in a fast-paced environment Experience in HR or recruiting roles Bachelor's degree in Human Resources, Business Administration, or related field Salary - Rs 10,000 - Rs 15,000 Show more Show less

Omega Healthcare Management Services Private Limited KARNATAKA Posted On 16 Jun 2025 End Date 30 Jun 2025 Required Experience 0 - 1 Years Basic Section No. Of Openings 5 Grade 1A Designation AR Associate Closing Date 30 Jun 2025 Organisational Country IN State KARNATAKA City BENGALURU Location Bengaluru-I Skills Skill ACCOUNTS RECEIVABLE PROCESS IMPROVEMENT MEDICAL BILLING MIS OUTSOURCING VENDOR MANAGEMENT TRANSITION MANAGEMENT OPERATIONS MANAGEMENT REVENUE CYCLE BPO Education Qualification No data available CERTIFICATION No data available Job Description Processing of Medical Data Entering charges and posting payments in the software Ensure that the deliverables to the client adhere to the quality standards. To work closely with the team leader. To review emails for any updates Identify issues and escalate the same to the immediate supervisor Strict adherence to the company policies and procedures. Sound knowledge in Healthcare concept. Should have 6 months to 3 Yrs of Payment Posting or Demo & Charge or Correspondence or Charge Entry Understand the client requirements and specifications of the project Ensure targets are met on a daily / monthly basis Meet the productivity targets of clients within the stipulated time. ing the instructions/updates received from the client when doing the production. Update their production count in SRP and Online score card. Prepare and Maintain reports

Client Service Analyst Job ID: R0388856 Full/Part-Time: Full-time Regular/Temporary: Regular Listed: 2025-06-16 Location: New Delhi Position Overview Job Title: Client Service Analyst Location: New Delhi, India Role Description : Provide Service and Operations support to the branch customers Ensure that DB standards with respect to Customer Service, Compliance, Operations and Corporate Security are adhered to Ensure total compliance of al regulatory and compliance guidelines (both internal and external) Single point contact for Branch Operations and Service Operations Representative at the Branch What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities : Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits). Timely, correct and acceptable response to all Business Banking customer queries. Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy. Ensure 100% accuracy on processing of all the Trade and Non trade related transactions Ensure 100% Accuracy on checking the documents related to all the A2 Remittances. Ensure smooth functioning of A2 Remittance uploads though OMNIFLOW, Follow up with processing unit and tracking of rejects. Ensure proper coordination with NPC, PBC Trade Desk & GTB Trade Desk for smooth processing of all the transactions with in stipulated time. Ensure tracking of exceptions/deferrals taken for processing of trade transactions and proper follow up with Head –BB for closure of the same with in stipulated time. Ensure accurate checking/processing of account opening documents. Effective service delivery by reducing customer turnaround time. Timely reverts on all the clearing referrals/exceptions. Ensure NIL operational losses / compensation to customer due to any operational issue. Ensure SRs are closed within stipulated time. Follow Complaint management procedures. Ensure correct and timely resolution of complaints. Ensure satisfactory compliance scores and implement audit recommendations. Any suspicious transaction/activity must immediately be reported to the supervising officer. Overall upkeep of the branch lobby as per clean desk policy standards. Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business Ensure achievement as per Service Score Card on deepening the non qualified customers through customer contact management Structured service call for all the new to bank customers and qualified / non qualified customer base Your skills and experience : 3 to 4 years of retail banking experience in handling private banking & business banking clients How we’ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Omega Healthcare Management Services Private Limited TAMIL NADU Posted On 16 Jun 2025 End Date 30 Jun 2025 Required Experience 3 - 5 Years Basic Section No. Of Openings 1 Grade 1D Designation Quality Control Analyst - AR Closing Date 30 Jun 2025 Organisational Country IN State TAMIL NADU City CHENNAI Location Chennai-I Skills Skill QUALITY CONTROL CPT ICD-9 HIPAA EMR HEALTHCARE MEDICAL BILLING RADIOLOGY HCPCS MEDICINE REVENUE CYCLE PUBLIC RELATIONS CONTRACT NEGOTIATION BPO TEAM BUILDING ACCOUNTS RECEIVABLE PROCESS IMPROVEMENT AUDITING Education Qualification No data available CERTIFICATION No data available Job Description Role Description Overview: The QC is accountable to manage day to day activities of Coding and Ensuring that project related quality processes are followed by associates, client specific metrics and internal metrics are achieved, provide coaching to employees, track and trend data for improvement Responsibility Areas: Participate in client calls and understand the quality requirements both from process perspective and for targets Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager Identify errors with high Inspection efficiency Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol Ensure correction of the error by the respective Operations associate Coach employees to minimize errors and improve performance Provide inputs to the training team on common mistakes made to enhance training curriculum Test files/batches for new clients/processes to be processed as part of familiarization Generation of QA reports on a daily basis Attainment of Internal & External SLA as per Process Defined. Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics Record identified errors. This is an organizational record & can be used by the organization as it deems fit Strict adherence to the company policies and procedures. Extensive Quality experience Audits, Coaching & training as per process defined. Min of 1.5 Yrs of Professional and Relevant Experience Sound knowledge in Healthcare concept. Critical problem solving and issue resolution Must have Good Product and Process Knowledge Must have good analytical and judgmental skills Quality Feedback/Refresher sessions Prepare and Maintain Quality status reports

Omega Healthcare Management Services Private Limited KARNATAKA Posted On 16 Jun 2025 End Date 30 Jun 2025 Required Experience 0 - 1 Years Basic Section No. Of Openings 4 Grade 1A Designation AR Associate Closing Date 30 Jun 2025 Organisational Country IN State KARNATAKA City BENGALURU Location Bengaluru-I Skills Skill ACCOUNTS RECEIVABLE PROCESS IMPROVEMENT MEDICAL BILLING MIS OUTSOURCING VENDOR MANAGEMENT TRANSITION MANAGEMENT OPERATIONS MANAGEMENT REVENUE CYCLE BPO Education Qualification No data available CERTIFICATION No data available Job Description Processing of Medical Data Entering charges and posting payments in the software Ensure that the deliverables to the client adhere to the quality standards. To work closely with the team leader. To review emails for any updates Identify issues and escalate the same to the immediate supervisor Strict adherence to the company policies and procedures. Sound knowledge in Healthcare concept. Should have 6 months to 3 Yrs of Payment Posting or Demo & Charge or Correspondence or Charge Entry Understand the client requirements and specifications of the project Ensure targets are met on a daily / monthly basis Meet the productivity targets of clients within the stipulated time. ing the instructions/updates received from the client when doing the production. Update their production count in SRP and Online score card. Prepare and Maintain reports

Eligibility Criteria: Qualification: Graduate, Undergraduate, BE, or BTech Experience: fresher to 2 years BPO process Voice Versant Score: Minimum 60 Excellent communication skills required Job Details: Work from Office Day Shifts Structured environment with global exposure Whatsapp CV - 9560932363 Job Types: Full-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Language: English (Required) Location: Gurgaon, Haryana (Required) Work Location: In person Speak with the employer +91 9560932363

Answer inbound calls and assist customers with their Queries/Request/Complains. · Raise Request & Complaints on behalf of the customer in the CRM tool. · Generate leads and educate customers about new products & their benefits. · Maintain and adhere to compliance guidelines · Capture problem indicators, highlight and suggest improvement · Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy · Maintain adequate knowledge levels on products, processes and systems used · Ensure sales target are met · Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus o Knowledge of Banking / Credit cards preferred

**Sale Department**. This is a **task-based profile**, where each candidate must complete **10+ valid tasks per day**, following the **Activity Based Salary model**. The tasks are divided into two parts: **1. SB + ECD Tasks:** - Soundbox Replacement - EDC Replacement - Deactivation - Win-back Activities **2. Cross Sale Tasks:** - Gold SIP - Loan and Insurance - Welcome Visits for loan merchants Please also ensure the candidates meet the following **basic requirements**: ✅ Good Communication Skills ✅ Must have a Smartphone ✅ Bike with valid Driving License ✅ Positive CIBIL Score ✅ Phone number must be linked with both Bank Account and Aadhaar Card Make sure all these points are communicated clearly before Interview any candidate.

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Area Sales Manager Function / Department Sales & Distribution Location UPE Job Purpose To manage and drive sales through distribution in order to attain market leadership in the given territory, through growth in net sales and revenues. Key Result Areas/Accountabilities Sales Deliver sales target for all products (voice-prepaid / post-paid, data, VAS, handsets etc.) by executing the distribution strategy at the channel partner level Ensure quality of acquisition through the distribution channel Ensure availability of stock at retail while adhering to the norms Competition Tracking – programs & structures Execute promotional activities for channel partners to drive sales and build market credibility Revenue Achieve revenue target for the distribution channel across all products Distribution expansion and extraction Achieve retail (MBO) expansion targets through increase in number of outlets in existing and new geographies Identify and develop new channel partners People Resolve channel-specific issues within specific timelines Keep motivation levels high through regular meetings with distributors, retailers and off-roll sales representatives Ensure sound coaching to RMs and distribution partners to enhance overall effectiveness MD/AD/SD Management (owns the CP as a business entity) Infrastructure negotiations – DSE Quality/Quantity Working Capital (investment in business) alignment ROI management Primary Billing Sizing corrections/territory dimensioning Problem Solving Performance trends & reviews HSW Compliance Ensure that the HSW norms are adhered to Key performance indicators Achievement of key targets in the distribution network (Sales, Revenue) in the territory Achievement of retail outlet (MBO) expansion targets Execution of distribution strategies and plans Development and retention of team members Performance management of RMs and distributors VF Way Adherence Score aligned to norms defined from time to time Core Competencies, Knowledge, Experience Critical Success Factors Continuous Learning & Empowering Talent Building Team Commitment Communicate with care Leads Decision Making & Delivering Results Builds Strategic Relationships & Organizational Agility Analytical Thinking Threshold Functional Competencies Sales Planning & Forecasting Negotiation Working with Partners Differentiating Functional Competencies Solving Problems Must Have Technical / Professional Qualifications Graduate : Mandatory Preferably full – time post - graduation in business management/MBA Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership Show more Show less

About Dodo Payments Dodo Payments is a global Merchant of Record (MoR) for digital businesses with global ambitions. We simplify international payments, tax, and billing so companies can scale faster - with less friction, more trust, and full compliance. As a MoR, compliance isn’t a function - it’s our moat. We’re looking for a high-agency operator to build it from the ground up. What You’ll Own Build Scalable Compliance Infrastructure Design and maintain our global KYC/AML, tax, and risk policies Translate regulatory requirements into simple, automated workflows Develop scalable processes to meet partner and regulator expectations across regions (US, EU, India, etc.) Merchant Due Diligence & Risk Monitoring Lead onboarding checks, EDD, and transaction monitoring Create and improve systems to score, flag, and escalate merchant risk Continuously improve verification UX while upholding controls Be the Compliance Voice Across Teams Partner with Product, Legal, Sales, and Support to embed compliance into core flows Manage external relationships with PSPs, banks, and auditors Stay ahead of regulation; guide the company through evolving requirements Who You Are 4–8 years in compliance/risk at a fintech, PSP, MoR, or cross-border payments company Hands-on experience with global KYC/AML, tax/VAT, card network rules, and sanctions screening You’ve worked directly with banking partners, card schemes, and regulators You thrive in ambiguity, build fast without cutting corners, and know when to raise a flag Why Join Dodo Founding role: Shape a critical function and build real IP Work directly with fintech-native founders Global scope, zero bureaucracy, and high impact from day one Competitive comp + early equity Skills: risk assessment,due diligence,transaction monitoring,stakeholder management,risk management,risk,payments,aml,process automation,tax compliance,kyc,compliance,regulatory compliance Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP FSCM Staff Consultant Resource must be a qualified CA / ICWA / MBA Finance / Mcom Should have minimum 1-3 years of experience on SAP S4 Hana Credit / Collection / Dispute Management Must have at least 2 end-to-end implementation experience in SAP FSCM Credit Management, Collection Management and Dispute Management, cash application-High Rad Integration. Must have knowledge on 3rd party interface integration for credit management Should have knowledge on credit score calculation Should be aware S4HANA credit management functionalities Should have hands on experience to prepare functional specifications Should have knowledge in SAP FI Account Receivables Should be able to independently handle complex technical PO requirements. Should be good in Communication both written and verbal EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. SAP FSCM Staff Consultant Resource must be a qualified CA / ICWA / MBA Finance / Mcom Should have minimum 1-3 years of experience on SAP S4 Hana Credit / Collection / Dispute Management Must have at least 2 end-to-end implementation experience in SAP FSCM Credit Management, Collection Management and Dispute Management, cash application-High Rad Integration. Must have knowledge on 3rd party interface integration for credit management Should have knowledge on credit score calculation Should be aware S4HANA credit management functionalities Should have hands on experience to prepare functional specifications Should have knowledge in SAP FI Account Receivables Should be able to independently handle complex technical PO requirements. Should be good in Communication both written and verbal EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

About the Company -Established in 1989, Rollick is today, amongst the largest manufacturers of frozen dessert in Eastern India, with state of the art manufacturing units in Kolkata . https://www.linkedin.com/company/rollick-ice-cream/life/lifeatrollick/?viewAsMember=true website : http://www.rollick.co.in CTC: 4.LPA Location: Kolkata Sector V Interested candidate please share your cv barnali.mandal@rollick.co.in Role Summary This role will support the successful rollout and adoption of sales and distribution applications. The ideal candidate will work closely with sales team, commercial team, and external vendors to ensure the application meets business objectives, is properly configured, and is effectively adopted by end-users. This role will focus on gathering business requirements, supporting system configuration, training users, and ensuring smooth implementation of DMS & SFA- Capture daily activity of sales team, Invoice Processing & Assets tracking at retailer. The role requires minimal travel for business purposes. Job Responsibilities Project Implementation Support: Participate in planning, execution, and delivery of Sales Force Automation (SFA) and Distribution Management System (DMS) rollouts. Work with IT and business stakeholders (Sales Team & PMO) to define implementation scope, goals, and deliverables. Coordinate with software vendors or implementation partners. Business Requirements & Process Mapping: Gather and document business requirements from sales, logistics, and distribution teams. Assist in process mapping and gap analysis between existing workflows and new application features. Support the configuration and customization of applications to match business needs. Training & Change Management: Conduct user training sessions and create training materials/manuals. Support change management initiatives and act as a liaison between users and technical teams. Assist users during UAT (User Acceptance Testing) and collect feedback for improvements. System Support & Troubleshooting: Provide post-go-live support to ensure user issues are resolved quickly. Monitor system usage and escalate issues to relevant support teams. Help ensure data accuracy and integration between sales, inventory, and reporting tools. Reporting & Continuous Improvement: Track implementation KPIs, user adoption, and performance metrics. Suggest enhancements or process changes based on feedback and analytics. Ensure compliance with internal data standards and operational policies. MIS Making: Assist in the collection, analysis, and tracking of data to prepare reports & support decision-making for senior management, ensuring all data is up-to-date and aligned with departmental goals. Budget Tracking: Support the tracking of relevant budgets, ensuring that expenses are within the allocated budget, and providing timely updates to senior management for informed decision-making. External Interfaces Internal Interfaces Software vendors Distributors IT Team Finance Team Sales Team Job Requirements Educational Qualification and Experience Bachelor's degree in Computer Science, IT, or related field. Minimum 2-5 years of experience in implementing or supporting sales force or distribution applications. Experience in FMCG, Pharma, or Retail sectors is a plus. Competencies Technical CRM or SFA platforms like Botree, Field Assist, Recibo, Zoho or similar. Strong understanding of FMCG sales operations, order management, and/or supply chain processes. Experience with mobile sales apps and field salesforce tools. Knowledge of DMS or SFA systems and integration with sales/distribution platforms. Familiarity with project management tools (e.g., Jira, Trello, MS Project). Technical Documentation and Reporting Behavioral Analytical Thinking and Problem-Solving Excellent communication, coordination, and problem-solving skills. Adaptability to Project Needs and Changing Requirements Collaboration and Cross-Functional Coordination Clear Communication for Project Alignment Time Management and Prioritization Accountability and Reliability in Project Delivery KRA & KPI Project Delivery Timeliness % of DMS/SFA rollout milestones achieved on time Training / User Adoption % of users trained / % of users adoption Training feedback score Software Integration & Updates Implement new updates within timelines. Support & Troubleshooting Resolve issues promptly to minimize operational downtime. TAT for issue resolution SLA Maintenance Data Management & Reporting Capture data accurately for daily, weekly, and monthly reports. Perform regular audits and backups to preserve data integrity. No. of MIS reports submitted on time Show more Show less