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5.0 - 10.0 years

0 Lacs

karnataka

On-site

As a Transition Manager, you will lead and execute end-to-end service and project transitions, ensuring smooth knowledge transfer, minimal disruption, and successful handover into steady-state operations. Your role will involve strong planning, stakeholder management, and governance skills to manage complex transitions across global, multi-vendor environments. - Plan, lead, and execute end-to-end transitions for small to mid-sized deals, ensuring smooth delivery and minimal service disruption. - Define and agree on transition success criteria, outputs, and deliverables with clients and internal stakeholders. - Prepare and manage detailed transition plans and stream-specific activities (e.g., environment, applications, processes, reporting, current issues). - Lead and monitor Knowledge Transfer (KT) with SMEs, ensuring coverage of all relevant technical and process areas. - Measure KT and other transition streams success, identifying and addressing gaps or risks proactively. - Provide regular status updates and progress reports to all relevant stakeholders, including executives and client teams. - Oversee transition financial management, ensuring alignment with budgets and cost optimization. - Collaborate with internal delivery, operations, and client/vendor teams to drive execution. - Support RFPs/pursuits from a transition solution standpoint, preparing solution inputs where required. - Ensure risk identification, mitigation, and escalation, while maintaining compliance with ITIL, governance, and quality standards. - Conduct go/no-go assessments and facilitate successful service acceptance into steady-state operations. - Travel to domestic and international client/vendor locations for planning, KT, and execution, as required. - Capture and share lessons learned, contributing to the organization's transition to best practices and methodologies. Key Skills: - Excellent communication (verbal & written) and presentation skills. - Strong stakeholder management (internal & external) and client-facing skills. - Proficiency in risk management, decision-making, and judgment under pressure. - Leadership and people management abilities to drive cross-functional collaboration. - Strong quality compliance, governance, and reporting discipline. - Ability to handle conflict resolution and escalation management effectively. Qualifications Required: - 10-15 years of IT/Service Management experience, with at least 5+ years in transition or transformation management. - Proven success in leading small to mid-sized transitions across global environments. - Solid understanding of ITIL, service management processes, and project management frameworks. - Hands-on experience in knowledge transfer planning, service migration, and client onboarding. - Experience with transition solutioning for RFPs/pursuits is a strong advantage. - Flexibility to travel (domestic/international) for transition activities. Please note that the role may also involve travel to domestic and international client/vendor locations for planning, KT, and execution as required.,

Posted 3 days ago

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5.0 - 10.0 years

0 Lacs

karnataka

On-site

As a Transition Manager (TPM) at our company, your role will involve leading and executing end-to-end service and project transitions. Your strong planning, stakeholder management, and governance skills will be crucial in managing complex transitions across global, multi-vendor environments. **Key Responsibilities:** - Plan, lead, and execute end-to-end transitions for small to mid-sized deals, ensuring smooth delivery and minimal service disruption. - Define and agree on transition success criteria, outputs, and deliverables with clients and internal stakeholders. - Prepare and manage detailed transition plans and stream-specific activities (e.g., environment, applications, processes, reporting, current issues). - Lead and monitor Knowledge Transfer (KT) with SMEs, ensuring coverage of all relevant technical and process areas. - Measure KT and other transition streams success, identifying and addressing gaps or risks proactively. - Provide regular status updates and progress reports to all relevant stakeholders, including executives and client teams. - Oversee transition financial management, ensuring alignment with budgets and cost optimization. - Collaborate with internal delivery, operations, and client/vendor teams to drive execution. - Support RFPs/pursuits from a transition solution standpoint, preparing solution inputs where required. - Ensure risk identification, mitigation, and escalation, while maintaining compliance with ITIL, governance, and quality standards. - Conduct go/no-go assessments and facilitate successful service acceptance into steady-state operations. - Travel to domestic and international client/vendor locations for planning, KT, and execution, as required. - Capture and share lessons learned, contributing to the organization's transition to best practices and methodologies. **Key Skills:** - Excellent communication (verbal & written) and presentation skills. - Strong stakeholder management (internal & external) and client-facing skills. - Proficiency in risk management, decision-making, and judgment under pressure. - Leadership and people management abilities to drive cross-functional collaboration. - Strong quality compliance, governance, and reporting discipline. - Ability to handle conflict resolution and escalation management effectively. **Requirements:** - 10-15 years of IT/Service Management experience, with at least 5+ years in transition or transformation management. - Proven success in leading small to mid-sized transitions across global environments. - Solid understanding of ITIL, service management processes, and project management frameworks. - Hands-on experience in knowledge transfer planning, service migration, and client onboarding. - Experience with transition solutioning for RFPs/pursuits is a strong advantage. - Flexibility to travel (domestic/international) for transition activities. In addition to the above, you should ideally have a Bachelors or Masters degree in IT, Engineering, or a related field. An ITIL v3/v4 certification is required, and a PMP, PRINCE2, or Agile/SAFe certification would be desirable for this role.,

Posted 4 days ago

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6.0 - 18.0 years

0 Lacs

karnataka

On-site

As a Project Manager, you will be responsible for various tasks including revenue forecasting, SOW creation and scope tracking, P&L management, program management, people management, project analytics, and escalation management. You will play a crucial role in ensuring the successful delivery of services and projects while maintaining client satisfaction and consistent service excellence. Your primary focus will be on managing client and business stakeholder relationships, overseeing end-to-end delivery of services, and monitoring day-to-day service operations. Collaboration with cross-functional teams such as Product, Engineering, QA, Operations, and Account Managers will be essential to ensure seamless delivery and timely resolution of any escalations. Additionally, you will be involved in preparing and presenting service performance dashboards, governance reviews, and reports for senior leadership and stakeholders. Resource planning, effort estimation, and financial forecasting will also be part of your responsibilities to ensure efficient service delivery. Furthermore, you will drive process improvements, automation, and cost optimization by leveraging AI and emerging technologies where applicable. Mentoring, coaching, and guiding delivery teams to align with organizational goals and performance standards will be integral to your role. To qualify for this position, you should have 14-18 years of experience in the software industry with a focus on service delivery in large-scale, complex technology environments. A minimum of 6 years in service delivery/program management with end-to-end ownership of delivery is required. Strong technical proficiency in Data and Cloud technologies, exposure to AI/automation, and experience with Agile methodologies are also essential. Preferred educational qualifications include a Bachelors or Masters degree in Computer Science, Engineering, or related field. Certifications such as PMP, PRINCE2, SAFe Agile, and ITIL v4 would be advantageous. If you are a strategic thinker with excellent problem-solving skills, strong stakeholder management abilities, and a passion for delivering high-quality services, we encourage you to apply for this exciting opportunity as a Project Manager.,

Posted 6 days ago

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