Salesforce Marketing Cloud Expert Wipro Limited

3.0 - 7.0 years

0 Lacs

karnataka

On-site

The role requires you to act as a liaison between customers and the Wipro delivery team to understand and analyze customer requirements. Your responsibilities include gathering customer requirements, coordinating with client engagement partners, detailing scope documents, and ensuring all customer needs are captured. You will also engage with internal teams to design accurate responses to RFP/RFIs, communicate changes, and maintain customer relationships. Furthermore, you will collaborate with the delivery team to ensure the right solutions are proposed to customers. This involves providing feedback to the delivery team, reviewing test cases, conducting root cause analysis, supporting QA testing, and validating implemented solutions. You will also work with project managers to define project milestones, drive successful execution, and ensure customer satisfaction through timely deliverables. Additionally, you are expected to build domain expertise by sharing knowledge with other BAs, writing whitepapers/research papers, creating use cases for business enhancements, and conducting market research to provide insights for projects. Your performance will be measured based on customer engagement, delivery management, knowledge management, and specific performance parameters such as PCSAT, utilization percentage, leads generated, errors in documenting requirements, and knowledge repository uploads. Overall, as a Business Analyst in this role, you will play a crucial part in understanding customer needs, proposing effective solutions, and contributing to the continuous improvement and success of the projects and accounts at Wipro.,

Posted 1 week ago

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