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2.0 - 5.0 years

4 - 7 Lacs

Bengaluru

Hybrid

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Your day at NTT DATA The role of Platform Support Engineer (L2) is a developing subject matter expert who exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers. What youll be doing Key Responsibilities: Provides support to users/administrators of the company platform. Supports and contributes to the growth of best practices for delivery of support services. Ensures understanding of the platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue. Engages with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution. Performs any other related task as required. Knowledge and Attributes: Developing knowledge of the components in cloud/web applications. Demonstrated ability to troubleshoot the difficult technical issues. Demonstrated exposure to network monitoring connectors such as SCOM, Solarwinds etc. Developing understanding of SNMP traps and MIBs/OIDs. Developing understanding and ability to modify basic XML, JSON, Regular Expressions (RegEx). Developing understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST. Developing understanding of object-oriented programming skills (Java strongly preferred). Good understanding of database concepts. Developing understanding of ITSM, CMDB and ITIL business process. Proficient with analyzing log files and standard debugging concept. Experience providing web development support is highly desirable. Familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management. Excellent communication skills (verbal and written). Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or Computer Science or related field. Relevant ITIL certification. Required Experience: Moderate level experience providing customer facing technical support. Moderate level experience working with the ServiceNow platform (ITSM, ITOM, CSM and FSM). Moderate level experience providing SaaS support is desirable.

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8.0 - 13.0 years

12 - 22 Lacs

Noida, Gurugram, Delhi / NCR

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Role & responsibilities The position We are seeking a highly skilled and motivated individual to join our team as Lead - Monitoring. As the Lead Monitoring, you will play a crucial role in overseeing and optimizing our systems and networks. Your responsibilities will include monitoring the performance metrics of our IT infrastructure. Additionally, you will lead troubleshooting efforts, identify and resolve system issues, and implement proactive measures to minimize downtime and disruptions. This role requires a keen eye for detail, strong analytical skills, and the ability to collaborate effectively with technical teams to implement solutions and improve overall system performance. Roles and Responsibilities Monitor System Performance: Oversee the monitoring of system performance metrics, including uptime, response times, and resource utilization, using monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools, to ensure optimal performance and availability. Troubleshooting and Issue Resolution: Lead the identification, troubleshooting, and resolution of system issues, working closely with technical teams to implement solutions and minimize downtime. Capacity Planning: Develop and implement capacity planning strategies to forecast future resource needs and optimize system scalability and performance. Incident Response: Develop and maintain incident response protocols and procedures, including escalation paths and response timelines, to address system outages and critical incidents promptly. Monitoring Tools Management: Evaluate, select, and manage monitoring tools and technologies to support efficient and effective monitoring of systems, networks, and applications. Performance Analysis: Conduct performance analysis and trend analysis to identify potential bottlenecks, areas for improvement, and optimization opportunities. Cloud Monitoring: Implement and manage cloud monitoring solutions for platforms such as Azure and AWS, ensuring visibility into cloud-based resources, performance metrics, and cost optimization strategies. Monitor cloud infrastructure, services, and applications to identify and resolve issues proactively. Synthetic Monitoring: Design and implement synthetic monitoring solutions to simulate user interactions and transactions across applications, websites, and services. Analyze synthetic monitoring data to identify performance bottlenecks and optimize user experience. Documentation and Reporting: Maintain accurate documentation of monitoring processes, configurations, and incident reports. Generate regular reports on system performance, uptime, and incident resolution metrics. KPIs and Dashboards: Develop and publish key performance indicators (KPIs), dashboards, and other reporting mechanisms to provide insights into system performance, trends, and areas for improvement. Present findings and recommendations to stakeholders and management. Team Leadership: Provide leadership and guidance to monitoring team members, fostering a culture of collaboration, continuous improvement, and excellence in monitoring practices. Skills Bachelor's degree in Computer Science, Information Technology, or a related field. (Master's degree preferred) Proven experience (5+ years) in system monitoring, performance analysis, and incident response, preferably in a lead or supervisory role. Strong technical expertise in monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools. Solid understanding of network protocols, server infrastructure, and cloud environments (e.g., AWS, Azure), with experience in cloud monitoring, synthetic monitoring, and optimization. Experience with scripting languages (e.g., Python, PowerShell) for automation and monitoring tasks. Excellent analytical, problem-solving, and decision-making skills. Strong leadership, communication, and team collaboration abilities. Experience in publishing KPIs, dashboards, and other reporting mechanisms. Good to have : Relevant certifications such as ITIL Foundation, Certified Monitoring Professional (CMP), Microsoft Certified: Azure Administrator Associate, and Microsoft Certified: SCOM (if available) are a plus Interested candidates please apply on the given link https://apply.workable.com/ezrecruiting/j/1217C832C7/

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5.0 - 10.0 years

7 - 12 Lacs

Jaipur

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Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Automation in Systems Integration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement new technology solutions Conduct regular system audits Train team members on new technologies Professional & Technical Skills: Must To Have Skills:Proficiency in Automation in Systems Integration Strong troubleshooting skills Experience in hardware/software support Knowledge of server and network areas Familiarity with software solutions/vendors/brands SCOM, Netcool, Solarwinds, UIPath, SailPoint, Commvault, NetApp Additional Information: The candidate should have a minimum of 5 years of experience in Automation in Systems Integration. This position is based at our Jaipur office. A 15 years full time education is required. Qualifications 15 years full time education

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3.0 - 8.0 years

5 - 10 Lacs

Jaipur

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Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : IBM Tivoli Netcool Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and troubleshooting at L1 and L2 levels. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure timely resolution of technical issues. Collaborate with cross-functional teams to address system and software issues. Document troubleshooting steps and solutions for future reference. Stay updated on the latest technologies and trends in the industry. Provide training and guidance to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM Tivoli Netcool. Strong understanding of network protocols and configurations. Experience in system administration and maintenance. Knowledge of ITIL framework and best practices. Familiarity with ticketing systems and incident management processes. "Accenture GenWizard*, GenAI, Client Tools – SCOM, Solarwinds, Netcool, Azure Monitor" Additional Information: The candidate should have a minimum of 3 years of experience in IBM Tivoli Netcool. This position is based at our Jaipur office. A 15 years full-time education is required. Qualifications 15 years full time education

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2.0 - 4.0 years

4 - 6 Lacs

Chennai

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The IT IS_EUCS_TOOLS_SCOM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_EUCS_TOOLS_SCOM domain.

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2.0 - 4.0 years

4 - 6 Lacs

Mumbai

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The IT IS_EUCS_TOOLS_SCOM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_EUCS_TOOLS_SCOM domain.

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2.0 - 4.0 years

4 - 6 Lacs

Chennai

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The SolarWinds role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the SolarWinds domain.

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2.0 - 5.0 years

4 - 7 Lacs

Bengaluru

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The SCCM admin role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the SCCM admin domain.

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2.0 - 4.0 years

4 - 6 Lacs

Maharashtra

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The IT IS_EUCS_TOOLS_SCOM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_EUCS_TOOLS_SCOM domain.

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4.0 - 8.0 years

4 - 7 Lacs

Chennai

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Providing assistance to the application team in identifying database problems Knowledge on always-on, Mirroring and Replication Knowledge on Backup and Recovery Experience on SQL server Version, Database migrations Experience on creating and troubleshooting SQL Server Agent Jobs Database Maintenance activity Database files management Knowledge to TDP / TSM / Veeam for data backup and recovery Database Security adherence Co-ordinate with customers / other teams / vendors in resolving requests and incidents Process adherence, process improvements and knowledge management Involve in problem management SCOM, PowerShell

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7.0 - 12.0 years

15 - 25 Lacs

Hyderabad, Chennai, Bengaluru

Hybrid

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Around 7+ years of development experience in SharePoint On-Premises and SharePoint Online , including both custom solutions and OOTB solutions. Strong experience in Office 365 and SharePoint technologies, from requirement gathering to solution design and implementation. Extensive experience in developing custom modules using SharePoint Object Model (SSOM, CSOM, JSOM, jQuery, REST API, AngularJS, NodeJS, TypeScript, etc.), along with ASP.Net and .NET 4.0/4.5 development. Strong knowledge of jQuery, JavaScript, HTML, Bootstrap, and CSS. At least 2 years of experience in building SharePoint solutions using SPFx, REST API, Graph API, PowerApps, and Power Automate. Extensive knowledge of writing stored procedures.

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4.0 - 8.0 years

5 - 9 Lacs

Chennai

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Job Title: SQL DBA Developer Location: Chennai Experience: 4-8 Years Shift Timings: 6.30 AM - 10.30 PM Providing assistance to the application team in identifying database problems. Knowledge on always-on, Mirroring and Replication. Knowledge on Backup and Recovery . Experience on SQL server Version, Database migrations . Experience on creating and troubleshooting SQL Server Agent Jobs . Database Maintenance activity. Database files management. Knowledge to TDP / TSM / Veeam for data backup and recovery. Database Security adherence. Co-ordinate with customers / other teams / vendors in resolving requests and incidents. Process adherence, process improvements and knowledge management . Involve in problem management. SCOM, PowerShell.

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10.0 - 15.0 years

20 - 30 Lacs

Bengaluru

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Job Purpose: A Storage Administrator plays a crucial role in managing and maintaining an organizations data storage systems Job Description: System Maintenance: Perform regular maintenance checks, troubleshoot issues, and optimize storage performance Storage Provisioning: Configure and administer storage solutions such as NAS (Network Attached Storage), SAN (Storage Area Network), and DAS (Direct Attached Storage) Disaster Recovery: Develop and implement disaster recovery strategies to protect data integrity and availability Performance Tuning: Monitor and tune storage systems for optimal performance Technical Skill: 10+ working experience in managing and administrating Datacenter In-depth technology knowledge about Dell PowerMax block storage Configuration, tunning, security and administration Have experience of deploying, configuring and troubleshooting Dell ISILON storage Working experience on Severs (ESXi hosts, bare metal servers) Able to administrate, configure and manage file shares Have experience with Dell Open Manage Enterprise (OME) Have Experience with Dell PowerEdge compute Firmware lifecycle Have experience of managing Firmware lifecycle upgrades on Dell Storages Experience with cabling troubleshooting Ethernet and Fiber-channel connectivity Ability to create baselines to manage the lifecycle of ESXi hosts & VM hardware tool versioning Have experience in VM deployment and configuration Experience with VMware operations for Performance troubleshooting, automation & capacity planning along with appliance lifecycle Proficient in VM deployment and Configuration Ability to migrate workloads to and from various vSphere instances as needed Have experience of managing Dell IDPA appliances for backup & restoration Have experience of storage replication technology and tools Have in-depth understanding on storage encryption and compressions features Have experience of writing SOPs, standard guidelines documentations Work with Compliance team to understand security need and provide industry best recommendation Have worked on Datacenter migration projects from planning to deployment phases Have experience on managing administrating windows servers Excellent trouble shooting skills (performance, connectivity, system resources) Experience with SCOM tool administration and monitoring Qualifications and Education Requirements Bachelor's degree in CIS, MIS or equivalent work experience Experience with Dell Technologies and Tools Good communication skills Project management skills is plus JIRA tool knowledge is plus Excellent organizational skills The use of good judgment and good interpersonal communication skills Exercises confidentiality and discretion

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3.0 - 5.0 years

0 - 0 Lacs

Chennai

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Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1 incidents and service requests Measures of Outcomes: 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets - OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements9) Number of tickets reduced by analysis 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets closed Outputs Expected: Monitoring: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Repetitive analysis for finding high ticket generating Cis. Adhere to ITIL best practices Runbook Reference/Change: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Escalation/Elevation/Routing of tickets: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation respective teams/customer based on defiled process. Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure. Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Close/resole L1 tickets with help from respective tower. Actively participate in team/organization-wide initiatives. Installation: Install software software/tools and patches Stakeholder Management: Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA meetings. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization' s policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals and provide feedback for mentees. Assist new team members to understand the customer environment. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers2) Networking:a. Good in Monitoring tools and Device back up schedulingb. Basic DHCP and DNS configuration in routers and switchesc. Basic troubleshooting skills in 'show ip route' 'sh mac address-table' etcd. Static and dynamic IP routing protocols basics3) Server:a. Basic to intermediate powershell / BASH/Python scripting skillsb. Manual patch of QA serverc. Analyse space s from a server and engage Capacity Mgmt. team for disc expansion4) Storage and Back upa. Ability to handle Storage and Backup issues independentlyb. Ability to handle Vendor management Device management Storage array managementc. Perform Hardware upgrades firmware upgrades Vulnerability remediationd. Ticket analysis Storage and backup Performance management various trouble shootings5) Database:a. Patching and upgrading the DB server and application toolsb. Tweak queries making them run as fast as possiblec. Logical and Physical Schema design (indexing constraints partitioning etc.)d. Ability to visualize debug the end-to-end flow of business transaction model and applicationse. DB migration export/import Knowledge Examples: 1) Fair understanding of customer infrastructure ability to co-relate failures 2) Monitoring knowledge in infrastructure tools3) Networkinga. IP addressing and Subnetting knowledgeb. Preferably certified in Cisco's basic certification trackc. IOS upgradation knowledge and IOS patching knowledge4) Servera. Intermediate level knowledge in active directory DNS DHCP DFS IIS patch managementb. Strong knowledge in backup tools such as Veritas/Commvault/Windows backup storage concepts etcc. Strong Virtualization and basic cloud knowledged. AD group policy management group policy tools and troubleshooting GPO se. Basic AD object creation DNS concepts DHCP DFSf. Knowledge with tools like SCCM SCOM administration5) Storage and Backupa. In depth knowledge in Storage & Backup technology Storage allocation and reclamation Backup policy creation and managementb. Strong knowledge in server Network and virtualization technologies6) Toola. Knowledge in Infrastructure and application technologiesb. Understanding of monitoring concepts and processc. Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etcd. Knowledge in administration of tools like SCOM Solarwinds CA UIM Nagios ServiceNow etc7) Monitoringa. Good understanding of networking concepts and protocolsb. Knowledge in Server backup storage technologiesc. Desirable to have knowledge in SQL scriptingd. Knowledge in ITIL process8) Database:a. Knowledge of Database security9) Quality Analysisa. Exposure to FMEA audit practicesb. Exposure to technology/processes as per audit requirements.10) Working knowledge of MS Excel Word PPT Outlook etc. Additional Comments: Security Analyst IAM - Governance Roles & Responsibilities a. Execute IAM controls crucial to identity lifecycle management (e.g, access request, access administration, termination monitoring, access reconciliation, etc.) b. Execute role and user access certifications for applications and systems to ensure compliance with SOX (Sarbanes-Oxley) and SOC requirements. c. Maintain changes required to keep SOP's up to date d. Contribute to process improvement initiatives. Required Skills Iam,Security Analysis,Identity Access Management

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12.0 - 15.0 years

55 - 60 Lacs

Ahmedabad, Chennai, Bengaluru

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Dear Candidate, We are hiring an Observability Engineer to enhance monitoring, tracing, and system visibility. Key Responsibilities: Build and maintain observability dashboards. Integrate logging, metrics, and tracing. Help teams debug using distributed tracing and logs. Required Skills & Qualifications: Experience with OpenTelemetry, Grafana, Prometheus, Loki. Strong scripting and DevOps background. Understanding of distributed systems. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

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3.0 - 4.0 years

0 - 0 Lacs

Chennai

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Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below clientis a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet Job Title: Database Administration Associate Location: Chennai Duration: 12 Months Work Type: Onsite Position Description: Providing assistance to the application team in identifying database problems. Knowledge on always-on, Mirroring and Replication. Knowledge on Backup and Recovery. Experience on SQL server Version, Database migrations. Experience on creating and troubleshooting SQL Server Agent Jobs. Database Maintenance activity. Database files management. Knowledge to TDP / TSM / Veeam for data backup and recovery. Database Security adherence. Co-ordinate with customers / other teams / vendors in resolving requests and incidents. Process adherence, process improvements and knowledge management . Involve in problem management. Knowledge on SCOM, PowerShell. Skills Required: MSSQL, Powershell, Performance Tuning, HA, Auditing Experience Required: 3 to 4 years working experience in Microsoft SQL database administration possessing the skills detailed in the above position description. Education Required: Bachelor's Degree TekWissen Group is an equal opportunity employer supporting workforce diversity.

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8 - 12 years

11 - 15 Lacs

Hyderabad

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We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. The primary purpose of this position is to design, deploy, and configure SCOM to efficiently monitor IT infrastructure, including servers, applications, and network devices. The role involves developing and maintaining custom monitoring solutions, analyzing SCOM alerts, and collaborating with IT teams to ensure effective incident management. The position requires strong technical skills, effective communication, and the ability to automate routine tasks to improve operational efficiency. Essential Duties: Efficiently monitor IT infrastructure, including servers, applications, and network devices. Install, configure, and troubleshoot SCOM management packs for various technologies and applications. Create and maintain custom monitoring solutions and workflows to proactively identify and troubleshoot potential issues. Automate routine SCOM tasks and reporting to improve operational efficiency. Analyze SCOM alerts, diagnose root causes of incidents, and escalate critical issues to the appropriate teams. Provide application support for the SCOM platform and create and maintain monitoring and notification rules. Maintain and update SCOM documentation to ensure clear procedures and knowledge transfer. Review and update SCOM console security, apply patches, create SCOM console roles and reviews, and create and install custom Management Packs (MP) as needed. Collaborate with IT teams (infrastructure, application, security) to define monitoring requirements and ensure effective incident management. Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality and reliability. Create custom reports on SCOM monitoring results, use SQL Server Reporting Services (SSRS) technologies, and provide problem resolution for SCOM components and related custom scripts. Stay up-to-date on the latest SCOM features and best practices. EDUCATION/CERTIFICATIONS Required Bachelors Degree from an accredited college or university Preferred At least Seven (7) years of related SCOM experience, preferred at least Nine (9) years of SCOM experience TECHNICAL/SOFT SKILLS Required Experience with the installation, configuration, and administration of Microsoft System Center Operations Manager 2019; Experience in application/network performance and availability monitoring; Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM Preferred Experience with System Center Configuration Manager 2016-19, System Center Service Manager 2016-19; Experience with Azure PaaS, IaaS, and VMware EXPERIENCE RequiredAt least Seven (7) years of related SCOM experience PreferredAt least Nine (9) years of SCOM experience LEADERSHIP SKILLS Required Ability to manage and collaborate with IT teams, strategic thinking, problem-solving Preferred Mentoring, conflict resolution At RSM, we offer a competitive benefits and compensation package for all our people."We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients."Learn more about our total rewards at https://rsmus.com/careers/india.html . RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status ; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

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2 - 5 years

4 - 5 Lacs

Chennai

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Monitoring entire infrastructure of using various monitoring tools like SCOM, SolarWinds, Telegraph, OEM. Monitoring various types of alerts like CPU Utilization Memory Utilization Database related alerts DR Replication issues Backup Failure Alerts Exchange Mail Queue Threshold Alerts Service Mailbox quota breach alert Adobe Experience Manager / Site 24/7 Alerts Application URL Alerting Scheduling Maintenance Mode for planned Activity. Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident. Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders. CMDB Inventory Management Onboarding and Offboarding of Device's are commissioned/decommissioned. Coordinating with Service Provider for MPLS related outage Daily follow ups with Regional and internal teams to ensure all the node are up and running fine.

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5 - 10 years

1 - 5 Lacs

Gurugram

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AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Event Manager is responsible for managing and optimizing event monitoring processes, focusing on alert tuning and correlation to enhance the efficiency and effectiveness of IT operations. This role plays a key part in ensuring that alerts are actionable, reducing noise, and improving response times. The Event Manager collaborates closely with IT teams, clients, and stakeholders to refine monitoring strategies and ensure alignment with business priorities. The ideal candidate has a strong background in IT event management, monitoring tools, and automation, with a keen focus on continuous improvement to drive operational excellence. Responsibilities: Strategic Planning Develop and implement strategies for alert tuning and event correlation to monitor new technologies, improve monitoring effectiveness and reduce unnecessary noise. Collaborate with clients to understand business requirements and ensure event management aligns with operational goals. Continuously evaluate and refine event management processes to improve response times and incident resolution. Optimization and Analysis Analyze client environments and monitoring data to identify patterns, redundancies, and inefficiencies in alerts. Optimize alert thresholds, rules, and correlation logic to ensure alerts are actionable and relevant. Partner with clients and internal teams to implement best practices for event management and monitoring. Leverage automation to improve event correlation and reduce manual intervention. Collaboration and Communication Work closely with IT service delivery teams to ensure proper integration and alignment of event management processes with broader IT operations. Act as a liaison between clients, monitoring teams, and leadership to communicate event management improvements and outcomes. Provide recommendations and updates to stakeholders on event optimization initiatives and their impact on service delivery. Operational Excellence Oversee the configuration and maintenance of monitoring tools to ensure optimal performance and alignment with client needs. Ensure adherence to ITIL principles and other relevant frameworks in event management processes. Develop and maintain documentation for event management workflows, alert tuning processes, and correlation strategies. Track and report on event management performance metrics, including alert volumes, false positives, and response times. Training and Enablement Provide training and guidance to internal teams and clients on event management best practices, tools, and processes. Foster a culture of continuous improvement and learning within the event management function. Desired Skills and Experience: 5+ years of experience in IT operations, event management, or monitoring systems, with a focus on optimizing alerts and event correlation. Strong understanding of monitoring tools, with experience in Elastic, LogicMonitor, or ServiceNow preferred . Experience with alert tuning, event correlation, and automation to optimize IT operations. Familiarity with ITIL and Service Management processes (e.g., incident, problem, change management). Strong analytical skills, with the ability to assess data and identify opportunities for improvement. Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams. Experience with scripting or automation frameworks (e.g., Python, PowerShell) is a plus. Organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously. A proactive mindset focused on problem-solving and driving continuous improvement. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

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5 - 10 years

1 - 5 Lacs

Gurugram

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Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Grafana Good to have skills : Microsoft SQL Server, Microsoft System Center Operations Manager (SCOM), Microsoft Azure DevOps Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work on configured services running on various platforms within defined operating models and processes, including hardware/software support and technology implementation at the operating system-level. Must have Skills :Grafana Good to Have Skills Microsoft Azure DevOps Microsoft System Center Operations Manager (SCOM) Microsoft SQL Server Key Responsibilities : Grafana knowledge and hands on experience Troubleshooting experience Good written and verbal communication skills Excellent understanding of SQL, able to understand existing SQL Queries, good understanding of database structures MS SQL Preferred Basic understanding of networking, firewalls and secure network communication using SSL Good to have experience with Azure DevOps and operating Azure PipelinesProfessional & Technical Experience : Good Git source control knowledge Good to have LDAP knowledge around groups and permissions Good to have knowledge or experience with Splunk and understanding Splunk queries Good to have knowledge of PowerShell, specifically using PowerShell to run automations Good to have knowledge of Azure, Azure Monitor, Azure Monitor Logs Good to have Application support experience Good to have basic knowledge of Kubernetes deployments The ability to learn new processes and technologies Candidate should have effective communication skills within the team and with clients - Maturity and a professional attitude:Candidate should be matured enough and demonstrate professional attitude - Dependability and a Strong Work Ethic-Candidate should demonstrate dependability Educational Qualification:Btech or equivalent

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4 - 9 years

10 - 20 Lacs

Bengaluru

Remote

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The Senior System Administrator is responsible for maintaining, designing, migrating and upgrading system configurations across our diverse IT environment. This includes managing Windows servers, VMware ESXI, Azure platform, and several other critical components. This role demands a deep understanding of systems administration, virtualization, and cloud technologies to ensure optimal performance and security. Key Responsibilities: Design, install, configure, implement, and maintain Windows servers across multiple sites. Design, install, configure, implement, and maintain Azure Virtual Desktop AVD cloud service Managing Microsoft Exchange on-premises, M365 and MS Intune. Understanding backups, recovery, and system upgrades. Working on windows server 2016 to 2022 roles and features. Understanding RDS CAL service. Administration of VMware ESXI infrastructure, including setting up, configuring, and troubleshooting. Manage Azure cloud resources and services, ensuring cost-effectiveness, security, and scalability. Implement and manage Azure Virtual Desktop and Horizon VDI Components. Working knowledge of Hyperconverged infrastructure HCI” like Nutanix, VxRail, Azure Stack ...etc. Manage and maintain the Active Directory Domain Controller, including users, groups, OUs, and permissions. Manage and maintain all windows server services like DNS, DHCP, WSUS, FTP, SFTP, WDS. Design, implement, and troubleshoot Group Policies to enforce company security and operational standards. Handle tasks using tools like AD Manager, AD Audit, AD Sync ...etc. Should be able to perform AD and all related services health check. Understand, Implement and manage the Certificate Authority infrastructure. Maintain and administer MFA (Multi-Factor Authentication) to bolster system and data security. Must have general understanding about networking core concepts and must be able to actively participate in general issues. Regularly monitor system logs and alerts to maintain system health and security. Maintain availability of PAM (Privileged Access Management) and understanding of its core components. Working on vulnerability remediation for windows sever OS, services, Nutanix, VMware... etc. Who you are: 5 to 7 Years prior experience in an IT support position. Strong working knowledge of PowerShell scripting or any automation tools and scripts Understanding core concepts of cloud services like O365, MS teams, Azure AD, SharePoint Excellent knowledge of server administration, Patch Management & OS specific debugging tool Good understanding of monitoring systems like PRTG, SCOM, SolarWinds. Provide technical hands-on support at a L3 level for incident and request management including resolution of escalated incidents, problems or changes from L1 support. Responsible for Problem management and root cause analysis for repeated incidents or outages. Ability to work and collaborate in a team environment. Good understanding of ITIL processes and tools like ServiceNow, BMC remedy, SCSM, ManageEngine etc. Responsible to provide support on-call, out of office hours including emergencies and routine maintenance windows. Provide technical support, guidance, and expertise to junior staff members. Collaborate with other departments and vendors for system integration and upgrades. Document procedures, configurations, and instructional guides for the team.

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1 - 5 years

1 - 5 Lacs

Noida

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24*7 Rotational (US shift) Job Descriptions 24x7 monitoring of alerts, on-call escalation, opening bridges. Monitor and run batch job schedules in Tidal, create schedules, coordinate changes updates with application teams. Must have experience in handling global customer (Specially US) Must have good experience with Monitoring Tools like SCOM, SolarWind Good Understanding of Monitoring Dashboard and Alert Management Must have knowledge of DataCentre Operation processes CIM Critical Incident management, coordinating bridges, engaging resources, sending out and tracking updates of P1 incidents. Must have good experience of ITSM Tool like ServiceNow, Remedy, EasyVistas Management and oversight of offsite/Onsite team from an Staff availability during P1/P2 issues, escalation management. Produce reports and validation of SLA adherence on availability, System Performance, Problem tracking, etc. Interested candidate, please share your resume on this mail id pooja@agreeya.com

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5 - 10 years

8 - 15 Lacs

Gurgaon

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Title: Team Lead - Monitoring & Tools Expert (NOC/GCC) Location: Gurgaon, India Job Description Who We Are: Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries. Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners. FAREPORTAL HIGHLIGHTS: Fareportal is the number 1 privately held online travel company in flight volume. Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide. 2019 annual sales exceeded $5 billion. Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites. Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City. Job Overview : The Team Lead - IT Operations works as a member of the Enterprise Management Services team within IT Operations department at Fareportal. In this role, the Lead has below primary functions: • Excellent knowledge and hands on work experience on various monitoring tools utilize in the NOC/GCC domain. • Leading monitoring / tool automation to upscale the proactiveness and effectiveness, aligning with the teams effort and wider organization vision. • Understanding business requirement and leading the automations in parallel, collaborating with wider support teams. • Initiate emergency plan of action while understanding the criticality. • End to End enterprise monitoring and enhancement activities. • Provide Weekly/Monthly Metrics Data to management. • Maintain Contact List of various support teams and vendors. • Documentation for Process Improvement, Handbooks, Guidelines, Manuals, Knowledge Base Articles. • Work with a product-based startup mindset. This position will support 24x7 to be in Gurugram, India. The job will require the individual to work different shifts as assigned by the supervisor. Job Responsibilities: Hands-on working on open source tools and enterprise monitoring, i.e. ELK/Prometheus/Grafana/ MS SCOM/SolarWinds along with SAAS base monitoring solutions i.e. Rigor/Website pulse/Catchpoint etc. Design or architect, develop, implement, and coordinate systems, policies, and procedures on the tools side. Dashboard creation and understanding on the tools metric. Should have hand on experience in integrating these monitoring sources or tools to single pain of glass or centralized dashboarding. Should have clear understanding on public cloud i.e. AWS and Azure, its monitoring solution, Datadog/CloudWatch/Appinsight etc. Identify, diagnose, and resolve issues. Create and maintain comprehensive documentation. Strong problem-solving and trouble-shooting skills. Monitor performance, capacity, and availability of the IT components on an ongoing basis. Recommend improvements in technologies and practices to increase uptime. Collect and review performance reports for various systems, and report trends in Network, Server, Application & Websites performance. Conducts research on emerging products, services, protocols, and standards in support of monitoring tool and development efforts. Liaise with vendors for the procurement of new systems technologies, conduct POCs, oversee installation, and resolve adaptation issues. Ensures that effective EMS representation takes place for the coordination of work processes and projects with other departments and divisions. Required Skills & Qualifications: 6+ years experience in an Enterprise Monitoring Tools, Applications, Servers monitoring, setup and troubleshooting or similar role. Work experience on Windows Servers, SQL, Network equipment. Familiarity with scripting, network security, firewalls, Linux environment. Bachelors Degree/Master's Degree in Computer Science, Information Systems, Engineering, Business or technical discipline Microsoft/AWS/CCNA/ITSM certified. Strong problem-solving and trouble-shooting skills. Good Technical Skills in Networks, Firewalls, Servers. Good communicator with a natural aptitude for dealing with people. Prior experience with Team Management / Training / Mentoring / Multi team collaboration Preferred Skills & Qualifications: Aptitude for learning new technologies, interest in professional development. Should be a team player. Quick learner and able to deal with a wide range of issues. Good analytical skills and able to collate and interpret data from various sources. Ability to assess and prioritize faults and respond or escalate accordingly. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Companys sole discretion, with or without notice.

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7 - 12 years

7 - 15 Lacs

Bengaluru

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Role & responsibilities SCOM Deploy, Configure and maintain SCOM Prod & Test environments Deploy SCOM agent on Windows & Linux hosts Configure agent with appropriate group membership to get the respective workflow applied Install Latest updates/CU to SCOM MS, SQL, Agents, Consoles & Reporting services • Configure role based access to limit the views and access to teams Splunk : Manage User accounts Configure Synthetic monitoring Configure Real User Monitoring Build custom metrics to fetch required information Build the Dashboard in Splunk O11Y Integrate different systems to Splunk to send and receive data Preferred candidate profile Perks and benefits

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12 - 20 years

35 - 60 Lacs

Bengaluru

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Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role I nfrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have! This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 9+ Years of experience AD Architecture in L4 Design, deploy, Installation, configuration and administration of Active Directory Domain controllers, DHCP, DNS, GPO, DFS, SCOM. Enterprise IT application experience Active directory operational management , Monitoring AD infrastructure , set up domain and forests securing resources using active directory, understanding back up , restoration procedures, Group policy management, DFS (distributed file system ) for file share knowledge on WIN, DNS, Quest tools Hands-on experience in at least one of the following: software development, DevOps engineering, systems administration, or systems architecture in public cloud AWS domain In-depth knowledge of Windows and Linux Operating Systems Must have experience driving for engineering solutions and working across teams Extensive experience and judgment to plan and accomplish goals Ability to apply general rules to specific problems to produce conclusions and responses. Ability to communicate effectively, both verbal and written Strong process improvement experience Preferred Technical and Professional Experience In depth knowledge of Amazon cloud hosting architecture with experience with AWS and Azure is a bonus Exceptional judgment and decision-making abilities Familiar with a variety of IT concepts, practices, and procedures Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Strong analytical and problem-solving skills with high attention to details Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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