Account Manager/Customer Success Specialist, Life Sciences JoVE

3.0 - 7.0 years

0 Lacs

delhi

On-site

About the job: Join JoVE, the world's leading producer and provider of video solutions dedicated to enhancing scientific research and education. Our platform is utilized by millions of scientists, educators, and students worldwide. With over 1,000 institutional clients, including prestigious universities like Harvard, MIT, Yale, and Stanford, we are a rapidly growing company operating in multiple countries. If you are a talented and ambitious individual, we invite you to be part of our dynamic team. The Role: As a Customer Success Specialist in Life Science, your primary responsibility will be to assist researchers and faculty at subscribing Universities and Research Institutions in North America. Your role involves integrating JoVE's content into their syllabi and supporting training and research activities effectively. Responsibilities: - Engage with Researchers and Educators to enhance the utilization of JoVE resources in laboratories and classrooms - Conduct presentations and webinars at various events, including exhibits, conferences, seminars, and workshops - Establish strong relationships with key decision-makers and teaching/research staff at Universities and Research Institutes through regular outreach efforts - Provide valuable customer feedback to sales, product, and marketing teams - Raise Product Awareness within new and existing customer institutions - Maintain positive relationships with customer institutes throughout the sales process, ensuring client satisfaction and retention post-sale Requirements: - Hold a Master's or PhD Degree in a STEM discipline - Possess excellent English communication skills - Previous experience working in laboratory settings - Background in Science Communications or Customer-facing roles is a plus - In-depth knowledge of education and research trends in specific content areas like Biology, Chemistry, Medicine, Physics, Engineering, or Psychology - Ability to deliver engaging presentations to diverse audiences - Proven networking skills with scientists and decision-makers - Willingness to travel as needed Why Join JoVE - Competitive compensation package aligned with local market standards - Opportunity to contribute directly to advancing scientific research and enhancing science education - Collaborate with global teams in an innovative and supportive work environment - Clear career advancement opportunities within our organization due to our strong promotion from within culture.,

Posted 2 weeks ago

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Account Manager/Customer Success Specialist, Life Science JoVE

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

The Customer Success Specialist, Life Science at JoVE plays a crucial role in supporting researchers and faculty at subscribing Universities and Research Institutions in North America. By aiding in the integration of JoVE's content into syllabi and facilitating training and research activities, you will contribute to the advancement of scientific education and research. Your responsibilities will include engaging with Researchers and Educators to enhance the utilization of JoVE resources in laboratory and classroom settings. This customer-facing role involves delivering presentations and webinars at exhibits, conferences, seminars, and workshops within University and Research center settings. Building relationships with key decision-makers and teaching/research staff through regular outreach efforts will be essential. Additionally, you will provide valuable customer feedback to sales, product, and marketing teams, and raise awareness about JoVE's products within new and existing customer institutes. To excel in this role, you should hold a Master's or PhD Degree in a STEM discipline, possess excellent English communication skills, and have previous experience working in laboratory environments. Any background in Science Communications or Customer-facing roles will be advantageous. A comprehensive understanding of education and research trends in relevant content areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology is required. Demonstrated proficiency in delivering engaging presentations, networking with scientists and decision-makers, and a willingness to travel are also key qualifications. Joining JoVE offers a competitive compensation package, the opportunity to drive scientific research forward and enhance student learning experiences, and the chance to collaborate with global teams in an innovative environment. With a culture that prioritizes internal career advancement, working at JoVE provides a clear pathway for professional growth and development.,

Posted 2 weeks ago

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