Teleradiology Operations Lead Apollo Radiology International

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

The Operations Manager Teleradiology will be responsible for overseeing the end-to-end operational workflow, ensuring efficient scheduling and coordination of radiologists, managing client relationships, tracking radiologist productivity, and collaborating with the sales team to optimize reporting volumes. This role requires strong organizational, communication, and problem-solving skills to maintain a high-performing teleradiology network. Serve as the primary point of contact for clients, addressing operational concerns and ensuring smooth service delivery. Maintain strong client relationships and address service-level agreements (SLAs) effectively. Work closely with clients to understand their reporting needs and ensure seamless execution. Plan and schedule radiologists to ensure 24/7 reporting coverage across different time zones. Coordinate with radiologists to manage shifts, leaves, and availability. Ensure compliance with turnaround times (TATs) and workload balancing. Oversee the radiologist roster to maintain operational efficiency. Proactively monitor real-time schedules and address gaps or conflicts. Implement best practices for workload distribution and shift planning. Track radiologists Relative Value Units (RVUs) and productivity metrics. Analyze reporting volumes and align staffing accordingly. Collaborate with the sales team to forecast and plan volume distribution effectively. Develop and implement operational strategies to enhance teleradiology workflow efficiency. Identify bottlenecks and streamline processes to improve service quality and turnaround times. Ensure integration of technology and AI tools to enhance workflow automation. Work closely with IT, quality assurance, and clinical teams to ensure seamless operations. Support business development initiatives by providing operational insights and feasibility analysis. Collaborate with the finance team to optimize cost-effectiveness in operations. Key Skills & Qualifications: - Bachelor's/Masters degree in Healthcare Administration, Operations Management, or a related field. - Minimum 5-7 years of experience in healthcare operations, preferably in teleradiology or diagnostic services. - Strong understanding of radiology workflows, RVUs, and scheduling principles. - Excellent problem-solving and decision-making skills. - Ability to manage multiple stakeholders and work in a fast-paced environment. - Proficiency in using scheduling tools, PACS/RIS, and workflow automation platforms. - Strong communication and interpersonal skills.,

Posted 1 week ago

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Support Operation Analyst Ushta Te Consultancy Services LLP

3.0 - 7.0 years

0 Lacs

karnataka

On-site

You should have 3-5 years of experience in a data-driven role, preferably within a contact center or operations environment. It is essential to have experience with a Workforce Management (WFM) tool like Aspect, IEX, Calabrio, or Verint. Your expertise should include data analysis and visualization, with proficiency in at least one of the following: R, Python, or SQL. Furthermore, you must have experience in building automated solutions and scripting. A strong understanding of scheduling principles and workforce management concepts is required for this role. Your communication and collaboration skills should be excellent, with the ability to present complex data to both technical and non-technical audiences. Additionally, you should be capable of explaining key contact center terms such as Erlang C, Schedule Efficiency, and Shrinkage (Unplanned vs planned).,

Posted 1 month ago

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