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4.0 - 9.0 years
7 - 9 Lacs
Mangaluru
Work from Office
Role - Team Lead | WFM Skills - Work force management | Real Time Analysis | Capacity planning Exp - Min 4 Yrs Loc - Mangalore Notice should be of 30 days or serving notice 5 days working 2 days fixed | WFO | Both ways Cabs teena.ghrs@gmail.com
Posted 5 months ago
4.0 - 9.0 years
6 - 9 Lacs
Bengaluru
Work from Office
Hiring for WFM Scheduler/AM Scheduler in Bengaluru Experience 4+ Years Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. About the Role Develop, manage, and maintain comprehensive schedules. Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Required Skills Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enh...
Posted 5 months ago
2.0 - 5.0 years
4 - 5 Lacs
Pune
Work from Office
Primarily as Recruitment coordinators managing the entire scheduling and coordination activities with the candidates and hiring managers are required. Good excel skills are mandatory as they will be managing databases and publishing simple dashboards too. Communication skills should be excellent. Sole contract person for Interview scheduling Managing and Blocking calendars Telephonic and Email
Posted 5 months ago
4.0 - 9.0 years
6 - 9 Lacs
Bengaluru
Work from Office
About the Company- Leading BPO in Bangalore Hiring for WFM Scheduler/AM Scheduler Experience 4+ Years Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. About the Role Develop, manage, and maintain comprehensive schedules. Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Responsibilities Forecast Upload and generate the Intraday Patterns (IDP) Schedule Generation and Optimization Review IDP (Requirement vs Schedule) with sites/Partners Recommend required headcount w...
Posted 5 months ago
15.0 - 24.0 years
12 - 22 Lacs
Vijayawada, Guntur, Amaravathi
Work from Office
We are looking for Planning Manager at Amaravathi, Andhra Pradesh to take care of Smart City, Roads, Water Supply, UGD projects Qualification - ME/ M Tech/BE/B Tech/Diploma - Civil, Nicmar - QSCM & ACM Experience - 15+ yrs Note - Primavera experience will be preferable Roles & Responsibilities - 1. Develop and update project schedules (Primavera). 2. Monitor progress, identify delays, and propose recovery plans. 3. Forecast and Allocate resources (manpower, materials, equipment). 4. Coordinate with stakeholders to ensure milestone alignment. 5. Perform risk analysis and mitigation planning. 6. Prepare cost estimates, budgets, and BOQs. 7. Manage and monitor project costs against budgets. 8. ...
Posted 5 months ago
5.0 - 10.0 years
5 - 10 Lacs
Bengaluru
Work from Office
Must have Min 5+yrs exp in WFM RTA & Min 1+yrs exp as a WFM Team Leader RTA. Handled a team of Real Time Analyst's US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 5 months ago
4.0 - 9.0 years
5 - 8 Lacs
Bengaluru
Work from Office
Must have Min 3 to 4yrs exp in WFM Scheduling and Capacity Planning from BPO. End to End Scheduling exo required from BPO Contact Center. Occupancy/ Headcount Calculations. Fluent in English Call 8447780697 send CV monu@creativeindians.com
Posted 5 months ago
8.0 - 11.0 years
35 - 37 Lacs
Kolkata, Ahmedabad, Bengaluru
Work from Office
Dear Candidate, We are hiring an Unreal Engine Developer to build immersive, high-performance 3D experiences using C++. Great for those who love real-time graphics, game systems, and physics-based worlds. Key Responsibilities: Develop gameplay systems and mechanics in Unreal Engine Write efficient C++ and Blueprint code Work with assets, materials, and visual scripting Optimize performance for PC and console platforms Debug and profile game code and systems Required Skills & Qualifications: Proficient in C++ and Unreal Engine 4/5 Understanding of gameplay architecture and network replication Familiar with animation systems, input, and physics engines Bonus: Experience with multiplayer system...
Posted 5 months ago
2.0 - 6.0 years
6 - 12 Lacs
Chennai
Hybrid
Job Title: Informatica ETL Support Engineer Production Support Experience: 2 to 6 Years Location: Chennai / Hybrid Employment Type: Full-Time Industry: Banking / Financial Services / IT Services Role: ETL Support Analyst / Informatica Support Engineer Job Description: We are seeking a highly capable Informatica ETL Support Engineer with strong hands-on experience in production support, PL/SQL, shell scripting, and ETL monitoring . The ideal candidate should have a keen understanding of ETL workflows, be ready to provide L1/L2 on-call support, and ensure SLA adherence while maintaining platform stability. Key Responsibilities: Provide L1/L2 production support for Informatica ETL jobs Troubles...
Posted 5 months ago
0.0 - 5.0 years
1 - 2 Lacs
Surat
Work from Office
Sourcing quality candidates from employment portals (Naukri, Shine. Linkedin, Indeed) & Reference! Coordinating with quality candidates and making them aware of the requirements Prepare Job Description and Assist with Interview questions and process Required Candidate profile Position: HR Recruiter Location: Varachha, Surat Contact us at -- 9429770326 .
Posted 5 months ago
2.0 - 5.0 years
4 - 9 Lacs
Mohali
Work from Office
Position Purpose: Scheduler is responsible for creating call volume forecasts, calculating staffing requirements, and organizing schedules for contact center operations. The Lead - Scheduler works directly with the operations team and the client to ensure that staffing levels are consistent on a real time basis and meet with business needs. Job Requirements: Work directly with the client and site operations team to build staffing strategies that take into account all possible variables that may affect staffing and call volume projections Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real time to ensure optimal productivity and efficiency C...
Posted 5 months ago
5.0 - 10.0 years
15 - 30 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : Senior ATM Connex Developer Qualification : BE / B.tech Relevant Experience : 5 to 10 Years Must Have Skills : Hardware- HP Nonstop servers Software Products- Connex or Base24 on HP nonstop platform Tools - FUP, SCUP, Peruse, Inspect, Debug, Spoolcom, Scheduler, Pathway, ENFORM, DDL, Guardian Procedure Calls ,TCP/IP programing, TMF, NSGIT, prognosis, Data Distributor, DRNET, Functional skill - Card system, Payment messaging (AS2805,ISO, Mastercard, VISA, Unionpay), NDC messaging, Terminal handling Sound understanding of Connex functionality and its components. Experience with end-to-en...
Posted 5 months ago
6.0 - 11.0 years
7 - 9 Lacs
Mumbai
Work from Office
SUMMARY Job Description: We are in search of a talented and experienced Capacity Planner to join our team. The ideal candidate will be responsible for workforce management and should possess a solid background in planning, forecasting, and scheduling using standard WFM tools. Key Responsibilities: Execute end-to-end workforce planning, including capacity planning, scheduling, and forecasting for international processes. Monitor and analyze associate-wise AHT (Average Handle Time) on a daily basis. Utilize WFM tools such as Aspect, IEX, or equivalent for staffing, shrinkage, and headcount analysis. Collaborate with operations to ensure alignment between forecasted and actual performance. Prod...
Posted 5 months ago
3.0 - 8.0 years
2 - 7 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Role & responsibilities 1. Scheduling : Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs). Adjust schedules as needed based on real-time changes in demand or staffing levels. 2. Data Analysis : Analyze historical data and trends to calculate the call arrival pattern Monitor and analyze performance metrics and key performance indicators (KPIs). Generate and present reports on staffing efficiency, adherence, and other relevant 3. Tools : Knowledge of any WFM tool like: IEX, Verint (Must), etc. Candidate should know Erlang C methodology 4. Communication : •Collaborate with department managers and team leads to understand staffing needs and ...
Posted 5 months ago
1.0 - 3.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Job Title: Scheduler - Workforce Management (WFM) Department: WFM Job Summary: The Workforce Management Scheduler is responsible for optimizing staffing levels to meet service demands while ensuring compliance with company policies and regulations. This role involves analyzing claim volumes, forecasting and creating effective schedules for various teams to enhance productivity and efficiency. Key Responsibilities: Forecasting: Analyze historical data to forecast staffing needs and identify trends in call volumes, service requests and operational requirements. Scheduling: Develop and maintain efficient work schedules for staff based on forecasted demand, availability, and employee preferences...
Posted 5 months ago
2.0 - 5.0 years
5 - 6 Lacs
Pune
Work from Office
Coordinate a high volume of recruiting activities including interview or phone screen scheduling, travel arrangements, and expense reimbursements Facilitate all onsite interviews, including greets, breaks, lunches and escorts Serve as an ambassador for the Client, ensuring that our onsite interview candidates have a delightful experience Act as the main point of contact on the interview process for candidates, recruiters and hiring managers, respond to questions and troubleshoot issues Communicate professionally at all times, represent the best of Client to our candidates Maintain recruiting and human resources data in the Workday system, handle confidential candidate information with discre...
Posted 5 months ago
8.0 - 10.0 years
8 - 12 Lacs
Pune
Work from Office
Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for th...
Posted 5 months ago
6.0 - 11.0 years
15 - 30 Lacs
Hyderabad, Bengaluru, Mumbai (All Areas)
Hybrid
Job Title: UKG Kronos Consultant (Technical / Functional) Location: Hybrid ( Pan India) Job Type: Full-Time Department: Workforce Management Solutions Experience-4 to 15 Yrs Job Summary We are seeking skilled UKG Kronos Consultants with expertise in implementing and supporting UKG Workforce Central or UKG Dimensions. The ideal candidate will have a strong background in timekeeping, scheduling, and labor management systems, along with experience in client-facing roles. Please share your profile with lav-lalankumar.choudhary@capgemini.com Key Responsibilities Lead or support the implementation of UKG Kronos solutions (Workforce Central, Dimensions, Ready). Configure modules such as Timekeeping...
Posted 5 months ago
5.0 - 10.0 years
15 - 30 Lacs
Hyderabad, Bengaluru, Mumbai (All Areas)
Hybrid
Join Our Team at Legion WFM! Are you a seasoned Legion WFM Consultant with 3 to 14 years of experience? We are looking for top talent to lead and enhance our team across Pan India. Please share your profile with lav-lalankumar.choudhary@capgemini.com Key Responsibilities: - Utilize your expertise in Legion and Kronos systems to drive scheduling, timekeeping, and payroll integration. - Configure and enhance Legion modules for optimal performance in scheduling, forecasting, and timekeeping. - Seamlessly integrate Legion with payroll and HRIS systems to streamline operations. - Collaborate with diverse teams to align WFM solutions with our business objectives. - Offer ongoing support and troubl...
Posted 5 months ago
3.0 - 5.0 years
7 - 8 Lacs
Mumbai, Pune
Work from Office
Job Title: Capacity Planner - Workforce Management (WFM) Location: Mumbai / Pune Experience : 3-5 years Shift : Rotational (including US/UK hours as per project need) Employment Type : Full-Time ******************************************************************************************* *IMMEDIATE JOINERS ALERT!* We're looking for candidates who can *join immediately*. If you're available, please *send your CV via WhatsApp only* to: *9152808909* Please note: *No calls* will be entertained. ******************************************************************************************* Role Summary: As a Capacity Planner in the Workforce Management (WFM) team, you will be responsible for long- and ...
Posted 5 months ago
6.0 - 11.0 years
6 - 10 Lacs
New Delhi, Gurugram
Work from Office
Job Summary: We are seeking a highly analytical and organized WFM Forecasting & Scheduling Manager to join Workforce Management Analytics team. This role is responsible for developing accurate short-term and long-term forecasts, building optimized agent schedules, and partnering with operations to ensure staffing aligns with service level goals and business needs. The ideal candidate will have experience in workforce planning, a solid understanding of WFM metrics, and hands-on experience using workforce management tools, particularly Genesys WFM . Roles and Responsibilities: Analyse historical data and business trends to develop accurate volume forecasts across all supported channels (voice,...
Posted 5 months ago
3.0 - 8.0 years
5 - 8 Lacs
Hyderabad, Bengaluru
Work from Office
Role - WFM Scheduler Work Location - Bengaluru/Hyderabad Develop, manage, and maintain comprehensive schedules Structure set up to core scheduling activities Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile Should have experience in WFM planning and scheduling Must have experience in IEX/Genesys/Alavaria tools Minimum 4 years experience in WFM domain Excellent communication in English
Posted 6 months ago
5.0 - 8.0 years
27 - 42 Lacs
Mumbai
Work from Office
Primary mandate skills: Tivoli Work Scheduler Admin experience Secondary mandate skill: Tivoli Batch Scheduling experience Flexible to hire in any location – If not, please mention job location: ONLY MUMBAI Job description – TWS Admin Agents, FTA, DA installation maintaining the batch scheduling for applications, Master installation with IWS 10.1.3 Migration of jobs from 9.4 to 10.1 IWS jobs and inventory for applications by engaging with stakeholders to gather and document requirements, facilitating the batch jobs intake process, coordinating batch scheduling, promoting batch jobs from lower environments to production, monitoring batch execution, facilitating TWS documentation, and supporti...
Posted 6 months ago
4.0 - 8.0 years
4 - 8 Lacs
Tumkur
Work from Office
the Transmission Roles And Responsibilities Overall responsible for endtoend Project Planning & Monitoring Preparation of Baseline /revised schedules (postTender) including but not limited to Scope of Work Statement, WBS, Physical and Financial Progress along with SCurve. To devise resource plan including Manpower, Machinery and Material to achieve timely project completion with optimal resources Updating/Tracking of Baseline/Revised Schedules including Critical Issues /Red Flag Clauses and assist CMC to prepare various Time and Cost Claims. Preparation of 1 month and 3 months look ahead Work Program and 3monpost-tenderth major material requirements. Preparation of P&M MIS including but not ...
Posted 6 months ago
1.0 - 6.0 years
2 - 5 Lacs
Chennai
Work from Office
Workforce Management (WFM) Planner/Scheduler is responsible for developing and maintaining staff schedules, optimizing workforce allocation, and ensuring operational efficiency. This role involves analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands. The WFM Planner/Scheduler will work closely with various departments to ensure seamless coordination and high levels of service delivery. Key Responsibilities: 1. Scheduling: Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs). Adjust schedules as needed based on real-time changes in demand or staffing levels. 2. Data Analysis: A...
Posted 6 months ago
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