56 Scheduler Jobs - Page 2

Job Title: Scheduler - Workforce Management (WFM) Department: WFM Job Summary: The Workforce Management Scheduler is responsible for optimizing staffing levels to meet service demands while ensuring compliance with company policies and regulations. This role involves analyzing claim volumes, forecasting and creating effective schedules for various teams to enhance productivity and efficiency. Key Responsibilities: Forecasting: Analyze historical data to forecast staffing needs and identify trends in call volumes, service requests and operational requirements. Scheduling: Develop and maintain efficient work schedules for staff based on forecasted demand, availability, and employee preferences. Real-time Monitoring: Monitor daily operations to ensure adherence to schedules and make adjustments as necessary to address unexpected changes in workload. Reporting: Generate and analyze reports on staffing metrics, performance, and service levels to provide insights and recommendations for improvement. Collaboration : Work closely with team leaders and managers to understand operational needs and provide staffing solutions that align with business objectives. Compliance: Ensure scheduling practices comply with company HR laws and company policies. Training: Assist in training new staff on scheduling processes and tools, and provide ongoing support to ensure understanding of policies and systems. Continuous Improvement: Identify opportunities for process improvements in workforce management and contribute to the development of best practices. Provide proactive recommendation to improve performance metrics. Qualifications: Bachelors degree in any discipline. Experience and Skill: 6 months and above experience in workforce management function, scheduling or a similar role. - Proficiency in workforce management software and tools. - Strong analytical skills and attention to detail. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment and adapt to changing priorities. - Good hands on knowledge of MS Excel WFM Activities Historical data upload Prepare Employee list for schedule generation Addition or deletion of employees HR Import Send credentials to new employees Skill matrix upload Forecasting Capacity Planning/Compute Agents Generate Tasks Schedules – Planning Shift movements for RI and Domi Night Shift Creation Generate Schedules/Assign Processors Check Planning Harmonize Breaks Check Schedules for the month and make corrections/adjustments wherever required Publish Schedules and Reports Schedule Adherence (Daily Activity) Planed leave/Comp Off/Sick Leave approval/rejection (Daily activity) Swap approval/rejection (Daily activity) Interested candidates can share their resumes to neethu.k@mediassist.in

Coordinate a high volume of recruiting activities including interview or phone screen scheduling, travel arrangements, and expense reimbursements Facilitate all onsite interviews, including greets, breaks, lunches and escorts Serve as an ambassador for the Client, ensuring that our onsite interview candidates have a delightful experience Act as the main point of contact on the interview process for candidates, recruiters and hiring managers, respond to questions and troubleshoot issues Communicate professionally at all times, represent the best of Client to our candidates Maintain recruiting and human resources data in the Workday system, handle confidential candidate information with discretion Become an operational expert on Recruiting, have detailed knowledge of how to execute recruiting related transactions 1+ years experience in human resources or related administrative function Possess a positive, can do, service-oriented attitude, with excellent follow through on issues Excellent communication skills, ability to communicate professionally via email and phone with candidates and managers Ability to multi-task and manage time efficiently, experience in a fast paced high tech environment a plus Proven customer service skills, has a solid track record of delivering results and a desire to exceed expectations Demonstrated ability to handle sensitive information with the utmost confidentiality A desire to constantly improve, fixes processes, addresses issues and solves problems Outlook, Excel knowledge, recruiting or human resources system experience a plus

Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue Required Candidate profile Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting Good communication skills (Role requires interaction with Sr. Leadership and customers) Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports Knowledge of IEX preferable Should have exposure to standard WFM tools Should be sound in his knowledge of IEX Should be able to think on the feet to make decisions related to steps which would impact business Candidate should be ready to work in a 24*7 and rotational shift environment Excellent communication. Designated as Manager (or) equal to it Should be from a BPO Background WFM vertical Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/ Location: Pune Shifts: Rotational Contact Person- NIDHI RASTOGI 8630322833 share CV- nidhi.rastogi@igtsolutions.com

Job Title: UKG Kronos Consultant (Technical / Functional) Location: Hybrid ( Pan India) Job Type: Full-Time Department: Workforce Management Solutions Experience-4 to 15 Yrs Job Summary We are seeking skilled UKG Kronos Consultants with expertise in implementing and supporting UKG Workforce Central or UKG Dimensions. The ideal candidate will have a strong background in timekeeping, scheduling, and labor management systems, along with experience in client-facing roles. Please share your profile with lav-lalankumar.choudhary@capgemini.com Key Responsibilities Lead or support the implementation of UKG Kronos solutions (Workforce Central, Dimensions, Ready). Configure modules such as Timekeeping, Accruals, Advanced Scheduling, and Leave Management. Develop and maintain interfaces, reports, and integrations with third-party systems. Conduct requirement gathering, gap analysis, and solution design workshops. Provide post-implementation support and training to end-users. Collaborate with cross-functional teams including HR, Payroll, and IT. Required Qualifications 4+ years of hands-on experience with UKG Kronos (WFC, Dimensions, or Ready). Strong knowledge of time and attendance, scheduling, and labor compliance. Excellent communication and problem-solving skills. Preferred candidate profile

Join Our Team at Legion WFM! Are you a seasoned Legion WFM Consultant with 3 to 14 years of experience? We are looking for top talent to lead and enhance our team across Pan India. Please share your profile with lav-lalankumar.choudhary@capgemini.com Key Responsibilities: - Utilize your expertise in Legion and Kronos systems to drive scheduling, timekeeping, and payroll integration. - Configure and enhance Legion modules for optimal performance in scheduling, forecasting, and timekeeping. - Seamlessly integrate Legion with payroll and HRIS systems to streamline operations. - Collaborate with diverse teams to align WFM solutions with our business objectives. - Offer ongoing support and troubleshooting post-deployment to ensure smooth operations. - Uphold compliance with labor laws and workforce regulations, ensuring a secure and efficient work environment. If you are passionate about optimizing workforce management and driving business success, we want to hear from you! hashtag# Legion WFM hashtag# Workforce Management hashtag# Hiring NowRole & responsibilities Preferred candidate profile

Job Title: Capacity Planner - Workforce Management (WFM) Location: Mumbai / Pune Experience : 3-5 years Shift : Rotational (including US/UK hours as per project need) Employment Type : Full-Time ******************************************************************************************* *IMMEDIATE JOINERS ALERT!* We're looking for candidates who can *join immediately*. If you're available, please *send your CV via WhatsApp only* to: *9152808909* Please note: *No calls* will be entertained. ******************************************************************************************* Role Summary: As a Capacity Planner in the Workforce Management (WFM) team, you will be responsible for long- and short-term resource planning based on business forecasts, trends, and operational needs. This role is key to aligning staffing plans with business growth, cost targets, and service levels. Must Have : Should have experience of WFM skills like Planning, Scheduling & Forecasting. Should have exposure to Aspect/IEX or Any standard WFM tools Tracking associate wise AHT on daily basis Analysis Strong Analytical skills Key Responsibilities: Analyze historical trends and forecast future volume across all channels (voice, chat, email). Develop long-term and short-term capacity models for multiple accounts or lines of business. Translate forecasts into FTE requirements, incorporating shrinkage, seasonality, and buffer needs. Build capacity plans in collaboration with operations, recruitment, and finance teams. Recommend hiring plans, skill mixes, and schedule strategies to meet service levels. Perform "what-if" analysis and scenario planning for volume fluctuations or business expansions. Track and report capacity vs. actuals, highlighting gaps and root causes. Collaborate with WFM forecasting, scheduling, and real-time teams for end-to-end workforce planning. Support headcount budgeting, cost optimization, and utilization planning. Present weekly/monthly/quarterly reports to stakeholders with actionable insights. Required Skills & Qualifications: Bachelor's degree in Mathematics, Statistics, Commerce, or related field (MBA is a plus). 3-5 years of experience in capacity planning or workforce analytics in a BPO/Shared Services setup. Expertise in WFM tools (e.g., NICE IEX, Aspect, Verint) and planning models. Strong proficiency in MS Excel, data visualization, and reporting tools (Power BI/Tableau preferred). Understanding of contact center metrics FTE, Shrinkage, AHT, SLA, Occupancy, etc. Excellent analytical and problem-solving skills with attention to detail. Ability to work in a fast-paced, global environment with rotational shifts. Preferred Industry Background: Telecom, BFSI, Healthcare, Retail, or ITES BPO environments. Experience supporting international geographies (US/UK). Work Environment & Benefits: Rotational shift flexibility to support global operations. Collaborative work culture and structured growth path. Competitive salary, shift allowances, and performance bonuses. Opportunity to work with global teams and stakeholders.

Job Summary: We are seeking a highly analytical and organized WFM Forecasting & Scheduling Manager to join Workforce Management Analytics team. This role is responsible for developing accurate short-term and long-term forecasts, building optimized agent schedules, and partnering with operations to ensure staffing aligns with service level goals and business needs. The ideal candidate will have experience in workforce planning, a solid understanding of WFM metrics, and hands-on experience using workforce management tools, particularly Genesys WFM . Roles and Responsibilities: Analyse historical data and business trends to develop accurate volume forecasts across all supported channels (voice, chat, email, etc.). Create short-term and long-term forecasts for workload, headcount, and staffing requirements. Build and maintain optimal agent schedules to meet forecasted demand and service level targets. Conduct "what-if" analysis to assess the impact of shrinkage, absenteeism, shift changes, and other factors on staffing and coverage. Partner with operations teams to gather input on business assumptions, upcoming events, and staffing changes. Monitor forecast accuracy and recommend adjustments as needed to optimize resource utilization. Provide daily, weekly, and monthly reporting on forecast vs. actual performance, schedule efficiency, and adherence to staffing plans. Use the WFM tool (e.g., Genesys WFM mandatory) to develop, publish, and manage schedules. Support new hire onboarding plans and manage capacity planning inputs for business growth or change initiatives. Mandatory Skills: Hands-on experience with Genesys WFM or other workforce management tools (e.g., NICE IEX, Verint). Strong analytical and quantitative skills with the ability to interpret complex data and trends. Advanced proficiency in Microsoft Excel (pivot tables, formulas, charts). Solid understanding of WFM concepts such as forecast accuracy, occupancy, shrinkage, schedule efficiency, and interval planning. Excellent communication and collaboration skills to interact with stakeholders across functions. Desired Skills : Familiarity with multi-channel environments (voice, chat, email). Experience in a 24/7 operational setup or global workforce support model. Experience supporting multi-channel and multi-site/global operations. Familiarity with workforce planning models, Erlang C, or other forecasting methodologies. Exposure to BI and reporting tools such as Power BI, Tableau, or SQL. Qualification: Any Graduate Total industry Experience - 6 plus years of experience in WFM and 4+ years as role of WFM Forecasting and Scheduling Please share your cv at surbhi.malhotra@nlbtech.com

Role - WFM Scheduler Work Location - Bengaluru/Hyderabad Develop, manage, and maintain comprehensive schedules Structure set up to core scheduling activities Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile Should have experience in WFM planning and scheduling Must have experience in IEX/Genesys/Alavaria tools Minimum 4 years experience in WFM domain Excellent communication in English

Primary mandate skills: Tivoli Work Scheduler Admin experience Secondary mandate skill: Tivoli Batch Scheduling experience Flexible to hire in any location – If not, please mention job location: ONLY MUMBAI Job description – TWS Admin Agents, FTA, DA installation maintaining the batch scheduling for applications, Master installation with IWS 10.1.3 Migration of jobs from 9.4 to 10.1 IWS jobs and inventory for applications by engaging with stakeholders to gather and document requirements, facilitating the batch jobs intake process, coordinating batch scheduling, promoting batch jobs from lower environments to production, monitoring batch execution, facilitating TWS documentation, and supporting maintenance activities such as TWS agent upgrades and failover testing, system validation, and independently troubleshooting and resolving intricate issues. Essential Responsibilities Gather and analyse TWS/HWA batch jobs requirements from IT and Business customers Manage the TWS/HWA batch jobs intake process and maintain a current application batch On call support needed if any critical issues occurred. jobs, agents, and workstation inventory Support, maintain, and enhance the custom-built web application for TWS/HWA Batch Scheduling requests In partnership with the Enterprise Batch Support team, perform the following duties: setup/configure/migrate/decommission TWS/HWA batch jobs, research and troubleshoot batch issues, facilitate/coordinate batch scheduling with IT/Business customers, and facilitate TWS/HWA nodes failover testing, agent installations/configuration on Workstations Create and maintain technical documentation and Standard Operating Procedures (SOP) Support after-business hours releases/deployments as needed.

the Transmission Roles And Responsibilities Overall responsible for endtoend Project Planning & Monitoring Preparation of Baseline /revised schedules (postTender) including but not limited to Scope of Work Statement, WBS, Physical and Financial Progress along with SCurve. To devise resource plan including Manpower, Machinery and Material to achieve timely project completion with optimal resources Updating/Tracking of Baseline/Revised Schedules including Critical Issues /Red Flag Clauses and assist CMC to prepare various Time and Cost Claims. Preparation of 1 month and 3 months look ahead Work Program and 3monpost-tenderth major material requirements. Preparation of P&M MIS including but not limited to MPR, DPR, Dashboard, Land acquisition & hindrances status updates etc. Revision of Work Program and preparation of EOT proposals for client submission. Handling of correspondence from IE/AE and Concessionaire, Coordination with inter department for expedite the deliverable regarding Design & Drawing, Procurement. Preparation and updating critical issues log, assessment of impact of various issues on account of client deliverables on prProjectject Progress. Preparation of Time Cycle of various activities of Power Tranmssison & Substation works. To prepare revenue i.e. physical and financial plan, Cash Flow as per resource and revenue plan Preparation of comparative reports of standard and actual time cycles of various activities. Daily/Weekly Project Review Meetings with management Prepare the MOM for all the meeting

Workforce Management (WFM) Planner/Scheduler is responsible for developing and maintaining staff schedules, optimizing workforce allocation, and ensuring operational efficiency. This role involves analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands. The WFM Planner/Scheduler will work closely with various departments to ensure seamless coordination and high levels of service delivery. Key Responsibilities: 1. Scheduling: Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs). Adjust schedules as needed based on real-time changes in demand or staffing levels. 2. Data Analysis: Analyze historical data and trends to calculate the call arrival pattern Monitor and analyze performance metrics and key performance indicators (KPIs). Generate and present reports on staffing efficiency, adherence, and other relevant 3. Tools: Knowledge of any WFM tool like: IEX, Verint (Must), etc. Candidate should know Erlang C methodology 4. Communication: •Collaborate with department managers and team leads to understand staffing needs and align schedules accordingly. •Communicate schedule changes and updates to employees and ensure clarity on shift requirements and expectations. 5. Compliance and Accuracy: Ensure adherence to labor laws, company policies, and industry regulations in all scheduling practices. Maintain accuracy in scheduling and reporting to support payroll processing and operational planning

Preferred candidate profile GCP Cloud Data Engineers having strong experience in cloud migrations and pipelines with 5+ years of experience • Good understanding of Database and Data Engineering concepts. • Experience in cloud migration is must • Experience in Data Ingestion and processing from difference resources • Conceptual knowledge of understanding data, building ETL pipelines, data integrations, and ODS/DW. • Hands-on experience in SQL and Python • Experience in java development is required • Hands-on working experience in Google Cloud Platform Data Flow, Data Transfer services, AirFlow • Hands-on Working experience in Data Preprocessing techniques using DataFlow, DataProc, DataPrep • Hands-on working experience in BigQuery • Knowledge in Kafka, PubSub, GCS & Schedulers are required • Proficient with PostgreSQL is preferred • Experience with both real time and scheduled pipelines are preferred • Cloud certification is a plus • Experience in implementing ETL pipelines • Familiar with MicroServices or Enterprise Application Integration Patterns is a plus"

Job Opportunity for GCP Data Engineer Role: Data Engineer Location: Gurugram/ Bangalore/Kolkata (5 Days work from office) Experience : 4+ Years Key Skills: Data Analysis / Data Preparation - Expert Dataset Creation / Data Visualization - Expert Data Quality Management - Advanced Data Engineering - Advanced Programming / Scripting - Intermediate Data Storytelling- Intermediate Business Analysis / Requirements Analysis - Intermediate Data Dashboards - Foundation Business Intelligence Reporting - Foundation Database Systems - Foundation Agile Methodologies / Decision Support - Foundation Technical Skills: • Cloud - GCP - Expert • Database systems (SQL and NoSQL / Big Query / DBMS) - Expert • Data warehousing solutions - Advanced • ETL Tools - Advanced • Data APIs - Advanced • Python, Java, and Scala etc. - Intermediate • Some knowledge understanding the basics of distributed systems - Foundation • Some knowledge of algorithms and optimal data structures for analytics - Foundation • Soft Skills and time management skills - Foundation

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As an Associate Developer at IBM, youll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders , gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline

Job Title: Front Desk Receptionist (Female Candidates Only) Work Days: Friday to Sunday (Part-Time) Work Timings: 10:00 AM to 8:00 PM Locations: Whitefield & JP Nagar (Openings available in both locations) Salary: 10,000 15,000 per month (based on interview and experience) Job Summary: We are looking for a presentable, professional, and customer-oriented Part-Time Front Desk Receptionist to manage front desk operations during weekends. You will be the first point of contact for our clients and guests and play a key role in ensuring a welcoming experience at our Experience Centre. Key Responsibilities: Greet and welcome walk-in clients and visitors in a friendly and professional manner Answer incoming calls and redirect them appropriately Maintain front desk and reception area cleanliness and organization Assist in scheduling appointments and coordinating with the design/sales team Record visitor details and maintain logs Handle basic administrative and clerical tasks as needed Ensure smooth visitor flow and client experience Requirements: Prior experience in front desk/receptionist or customer service roles preferred Good communication and interpersonal skills Proficient in English and local language (Kannada, Hindi preferred) Basic knowledge of MS Office (Excel, Word, Outlook) Professional appearance and demeanor Available to work Friday to Sunday, 10:00 AM to 8:00 PM Candidates staying near Whitefield or JP Nagar preferred

Role - Planning & Scheduling Analyst Work Location - Bengaluru/Hyderabad (WFO) Develop, manage, and maintain comprehensive schedules Structure set up to core scheduling activities Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile Should have experience in WFM planning and scheduling Must have experience in IEX/Genesys/Alavaria tools Minimum 4 years experience in WFM domain Excellent communication in English

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience Your role and responsibilities Role Overview : We are looking for an experienced Denodo SME to design, implement, and optimize data virtualization solutions using Denodo as the enterprise semantic and access layer over a Cloudera-based data lakehouse. The ideal candidate will lead the integration of structured and semi-structured data across systems, enabling unified access for analytics, BI, and operational use cases. Key Responsibilities: Design and deploy the Denodo Platform for data virtualization over Cloudera, RDBMS, APIs, and external data sources. Define logical data models , derived views, and metadata mappings across layers (integration, business, presentation). Connect to Cloudera Hive, Impala, Apache Iceberg , Oracle, and other on-prem/cloud sources. Publish REST/SOAP APIs, JDBC/ODBC endpoints for downstream analytics and applications. Tune virtual views, caching strategies, and federation techniques to meet performance SLAs for high-volume data access. Implement Denodo smart query acceleration , usage monitoring, and access governance. Configure role-based access control (RBAC) , row/column-level security, and integrate with enterprise identity providers (LDAP, Kerberos, SSO). Work with data governance teams to align Denodo with enterprise metadata catalogs (e.g., Apache Atlas, Talend). Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Skills Required : 8-12 years in data engineering, with 4+ years of hands-on experience in Denodo Platform . Strong experience integrating RDBMS (Oracle, SQL Server), Cloudera CDP (Hive, Iceberg), and REST/SOAP APIs. Denodo Admin Tool, VQL, Scheduler, Data Catalog SQL, Shell scripting, basic Python (preferred). Deep understanding of query optimization , caching, memory management, and federation principles. Experience implementing data security, masking, and user access control in Denodo.

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As an Associate Developer at IBM, youll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders, gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline

Role & responsibilities Job Title: Workforce Management (WFM) Scheduler Scheduler Grade : II Location: Gurugram / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Planner Job Summary: The Workforce Management (WFM) Planner/Scheduler is responsible for developing and maintaining staff schedules, optimizing workforce allocation, and ensuring operational efficiency. This role involves analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands. The WFM Planner/Scheduler will work closely with various departments to ensure seamless coordination and high levels of service delivery. Key Responsibilities: 1. Scheduling: Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs). Adjust schedules as needed based on real-time changes in demand or staffing levels. 2. Data Analysis: Analyze historical data and trends to calculate the call arrival pattern Monitor and analyze performance metrics and key performance indicators (KPIs). Generate and present reports on staffing efficiency, adherence, and other relevant 3. Tools: Knowledge of any WFM tool like: IEX, Verint (Must), etc. Candidate should know Erlang C methodology 4. Communication: Collaborate with department managers and team leads to understand staffing needs and align schedules accordingly. Communicate schedule changes and updates to employees and ensure clarity on shift requirements and expectations. 5. Compliance and Accuracy: Ensure adherence to labor laws, company policies, and industry regulations in all scheduling practices. Maintain accuracy in scheduling and reporting to support payroll processing and operational planning.

Role & responsibilities a) Construction management for site activities & overall co-ordination with teams, contractors & stakeholders. b) can use BOQ to track material PR,PO and delivery of items. Inspect received material for quality and quantity ordered. Can follow up with vendors for delivery of materials an services on time. Coordinate with different disciplines to understand material and services required basis schedule. Prepare weekly reports. Track project bills and prepare spend reports. c) Mastery in using MS project latest version, can use MS project to determine critical path and identify ways to debottleneck delays. Can prepare resource reports basis schedule, allocate people. d) can coordinate with different disciplines to prepare integrated schedule and update regularly. f) can use MS office, MS project and MS outlook, Excel

Role & responsibilities - Handling PCM Siebel software tool to monitor the Project Progress i.e. starting from Inspection schedule, man-day planning, Time Study, Cost Control by assigning multiple tasks within a given time frame, Project Time sheet and Reporting to client. - Inspection coordination and execution of Large project for various clients. - Assistance for approval of Project documents for various mechanical items require for inspection at vendor end. - Responsible for preparation of annexure for invoicing and ensuring that the Correct Invoices are issued in a timely manner to client. Preferred candidate profile - Excellent interpersonal skills. - An intrinsic Task Master. - Should have good leadership abilities and skills. - Should have a pleasing personality - Good communication and presentation skills. - Proficient in MS office - Self starter

Experience of 7 to 12 years in Embedded Domain Expertise in Embedded C coding. Experience in Software Build, Integration onto Target Board. Working experience in TI, ST, NXP MCU and Processor boards Hands on experience in establishing software development process documents w.r.t. SDLC. Substantial experience in writing Software High Level Requirements, Software Interface, Software Architecture and Software Low Level Requirements from System Requirement. Strong experience in Bootloader, BIOS is desirable Strong experience in Board Bring-up, bare-metal programming, Scheduler & Memory management. Hands on experience in CAN, ARINC429, SPI, I2C, I2S, RS232, Ethernet communication protocols Having knowledge or experience in RTOS, Device Drivers (Good to have) Strong knowledge on software development & verification process using DO178B/C (DAL-A) (Good to have)

Hiring For WFM Level-SME Experience- 4 year in WFM +RTA / WFM+ Scheduler Package upto 7LPA Graduation mandatory Good Communication Skills required Location- Hyderabad 5 days working & US Shift Work From Office For more information Contact Archi Contact no 8302372009 mail id- archi.g@manningconsulting.in

We are looking for a talented and experienced PHP Laravel Developer to join our development team. You will be responsible for building and maintaining modern web applications using the Laravel framework, collaborating with cross-functional teams to deliver robust and scalable backend solutions. Key Responsibilities: Develop, test, and maintain high-quality web applications using PHP and Laravel . Write clean, modular, and scalable code following best practices and design patterns . Integrate third-party APIs and develop RESTful web services. Collaborate with frontend developers to integrate user-facing elements with server-side logic. Optimize applications for speed, scalability, and security. Maintain and manage database schemas, relationships, and queries (MySQL/PostgreSQL). Troubleshoot, debug, and resolve application issues. Participate in code reviews and contribute to technical documentation. Work with Agile/Scrum teams to meet sprint goals and deliverables. Required Skills and Qualifications: 3+ years of hands-on experience in PHP development , with at least 2 years in Laravel . Strong understanding of MVC architecture and OOP principles . Experience with MySQL/PostgreSQL databases and writing efficient SQL queries. Knowledge of RESTful APIs , authentication (OAuth, JWT), and Laravel middleware. Proficiency with Git , Composer, and Laravel Artisan CLI. Familiarity with Laravel features like Eloquent ORM, Blade templating, Queues, and Laravel Scheduler. Strong debugging and problem-solving skills. Preferred Qualifications: Experience with Vue.js, React.js , or other frontend JavaScript frameworks. Understanding of Docker , CI/CD pipelines, and cloud services (e.g., AWS, DigitalOcean). Familiarity with unit testing and TDD using PHPUnit. Working knowledge of Redis , ElasticSearch , or queue workers .

Job Responsibilities (Sr. Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue Required Candidate profile Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting Good communication skills (Role requires interaction with Sr. Leadership and customers) Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports Knowledge of IEX preferable Should have exposure to standard WFM tools Should be sound in his knowledge of IEX Should be able to think on the feet to make decisions related to steps which would impact business Candidate should be ready to work in a 24*7 and rotational shift environment Excellent communication. Designated as Manager (or) equal to it Should be from a BPO Background WFM vertical Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/ Location: Gurgaon Shifts: Rotational Contact Person- NIDHI RASTOGI 8630322833 share CV- nidhi.rastogi@igtsolutions.com