45 Scheduler Jobs

Primary mandate skills: Tivoli Work Scheduler Admin experience Secondary mandate skill: Tivoli Batch Scheduling experience Flexible to hire in any location – If not, please mention job location: ONLY MUMBAI Job description – TWS Admin Agents, FTA, DA installation maintaining the batch scheduling for applications, Master installation with IWS 10.1.3 Migration of jobs from 9.4 to 10.1 IWS jobs and inventory for applications by engaging with stakeholders to gather and document requirements, facilitating the batch jobs intake process, coordinating batch scheduling, promoting batch jobs from lower environments to production, monitoring batch execution, facilitating TWS documentation, and supporting maintenance activities such as TWS agent upgrades and failover testing, system validation, and independently troubleshooting and resolving intricate issues. Essential Responsibilities Gather and analyse TWS/HWA batch jobs requirements from IT and Business customers Manage the TWS/HWA batch jobs intake process and maintain a current application batch On call support needed if any critical issues occurred. jobs, agents, and workstation inventory Support, maintain, and enhance the custom-built web application for TWS/HWA Batch Scheduling requests In partnership with the Enterprise Batch Support team, perform the following duties: setup/configure/migrate/decommission TWS/HWA batch jobs, research and troubleshoot batch issues, facilitate/coordinate batch scheduling with IT/Business customers, and facilitate TWS/HWA nodes failover testing, agent installations/configuration on Workstations Create and maintain technical documentation and Standard Operating Procedures (SOP) Support after-business hours releases/deployments as needed.

Workforce Management (WFM) Planner/Scheduler is responsible for developing and maintaining staff schedules, optimizing workforce allocation, and ensuring operational efficiency. This role involves analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands. The WFM Planner/Scheduler will work closely with various departments to ensure seamless coordination and high levels of service delivery. Key Responsibilities: 1. Scheduling: Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs). Adjust schedules as needed based on real-time changes in demand or staffing levels. 2. Data Analysis: Analyze historical data and trends to calculate the call arrival pattern Monitor and analyze performance metrics and key performance indicators (KPIs). Generate and present reports on staffing efficiency, adherence, and other relevant 3. Tools: Knowledge of any WFM tool like: IEX, Verint (Must), etc. Candidate should know Erlang C methodology 4. Communication: •Collaborate with department managers and team leads to understand staffing needs and align schedules accordingly. •Communicate schedule changes and updates to employees and ensure clarity on shift requirements and expectations. 5. Compliance and Accuracy: Ensure adherence to labor laws, company policies, and industry regulations in all scheduling practices. Maintain accuracy in scheduling and reporting to support payroll processing and operational planning

Preferred candidate profile GCP Cloud Data Engineers having strong experience in cloud migrations and pipelines with 5+ years of experience • Good understanding of Database and Data Engineering concepts. • Experience in cloud migration is must • Experience in Data Ingestion and processing from difference resources • Conceptual knowledge of understanding data, building ETL pipelines, data integrations, and ODS/DW. • Hands-on experience in SQL and Python • Experience in java development is required • Hands-on working experience in Google Cloud Platform Data Flow, Data Transfer services, AirFlow • Hands-on Working experience in Data Preprocessing techniques using DataFlow, DataProc, DataPrep • Hands-on working experience in BigQuery • Knowledge in Kafka, PubSub, GCS & Schedulers are required • Proficient with PostgreSQL is preferred • Experience with both real time and scheduled pipelines are preferred • Cloud certification is a plus • Experience in implementing ETL pipelines • Familiar with MicroServices or Enterprise Application Integration Patterns is a plus"

Job Opportunity for GCP Data Engineer Role: Data Engineer Location: Gurugram/ Bangalore/Kolkata (5 Days work from office) Experience : 4+ Years Key Skills: Data Analysis / Data Preparation - Expert Dataset Creation / Data Visualization - Expert Data Quality Management - Advanced Data Engineering - Advanced Programming / Scripting - Intermediate Data Storytelling- Intermediate Business Analysis / Requirements Analysis - Intermediate Data Dashboards - Foundation Business Intelligence Reporting - Foundation Database Systems - Foundation Agile Methodologies / Decision Support - Foundation Technical Skills: • Cloud - GCP - Expert • Database systems (SQL and NoSQL / Big Query / DBMS) - Expert • Data warehousing solutions - Advanced • ETL Tools - Advanced • Data APIs - Advanced • Python, Java, and Scala etc. - Intermediate • Some knowledge understanding the basics of distributed systems - Foundation • Some knowledge of algorithms and optimal data structures for analytics - Foundation • Soft Skills and time management skills - Foundation

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As an Associate Developer at IBM, youll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders , gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline

Job Title: Front Desk Receptionist (Female Candidates Only) Work Days: Friday to Sunday (Part-Time) Work Timings: 10:00 AM to 8:00 PM Locations: Whitefield & JP Nagar (Openings available in both locations) Salary: 10,000 15,000 per month (based on interview and experience) Job Summary: We are looking for a presentable, professional, and customer-oriented Part-Time Front Desk Receptionist to manage front desk operations during weekends. You will be the first point of contact for our clients and guests and play a key role in ensuring a welcoming experience at our Experience Centre. Key Responsibilities: Greet and welcome walk-in clients and visitors in a friendly and professional manner Answer incoming calls and redirect them appropriately Maintain front desk and reception area cleanliness and organization Assist in scheduling appointments and coordinating with the design/sales team Record visitor details and maintain logs Handle basic administrative and clerical tasks as needed Ensure smooth visitor flow and client experience Requirements: Prior experience in front desk/receptionist or customer service roles preferred Good communication and interpersonal skills Proficient in English and local language (Kannada, Hindi preferred) Basic knowledge of MS Office (Excel, Word, Outlook) Professional appearance and demeanor Available to work Friday to Sunday, 10:00 AM to 8:00 PM Candidates staying near Whitefield or JP Nagar preferred

Role - Planning & Scheduling Analyst Work Location - Bengaluru/Hyderabad (WFO) Develop, manage, and maintain comprehensive schedules Structure set up to core scheduling activities Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile Should have experience in WFM planning and scheduling Must have experience in IEX/Genesys/Alavaria tools Minimum 4 years experience in WFM domain Excellent communication in English

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience Your role and responsibilities Role Overview : We are looking for an experienced Denodo SME to design, implement, and optimize data virtualization solutions using Denodo as the enterprise semantic and access layer over a Cloudera-based data lakehouse. The ideal candidate will lead the integration of structured and semi-structured data across systems, enabling unified access for analytics, BI, and operational use cases. Key Responsibilities: Design and deploy the Denodo Platform for data virtualization over Cloudera, RDBMS, APIs, and external data sources. Define logical data models , derived views, and metadata mappings across layers (integration, business, presentation). Connect to Cloudera Hive, Impala, Apache Iceberg , Oracle, and other on-prem/cloud sources. Publish REST/SOAP APIs, JDBC/ODBC endpoints for downstream analytics and applications. Tune virtual views, caching strategies, and federation techniques to meet performance SLAs for high-volume data access. Implement Denodo smart query acceleration , usage monitoring, and access governance. Configure role-based access control (RBAC) , row/column-level security, and integrate with enterprise identity providers (LDAP, Kerberos, SSO). Work with data governance teams to align Denodo with enterprise metadata catalogs (e.g., Apache Atlas, Talend). Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Skills Required : 8-12 years in data engineering, with 4+ years of hands-on experience in Denodo Platform . Strong experience integrating RDBMS (Oracle, SQL Server), Cloudera CDP (Hive, Iceberg), and REST/SOAP APIs. Denodo Admin Tool, VQL, Scheduler, Data Catalog SQL, Shell scripting, basic Python (preferred). Deep understanding of query optimization , caching, memory management, and federation principles. Experience implementing data security, masking, and user access control in Denodo.

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As an Associate Developer at IBM, youll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders, gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline

Role & responsibilities Job Title: Workforce Management (WFM) Scheduler Scheduler Grade : II Location: Gurugram / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Planner Job Summary: The Workforce Management (WFM) Planner/Scheduler is responsible for developing and maintaining staff schedules, optimizing workforce allocation, and ensuring operational efficiency. This role involves analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands. The WFM Planner/Scheduler will work closely with various departments to ensure seamless coordination and high levels of service delivery. Key Responsibilities: 1. Scheduling: Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs). Adjust schedules as needed based on real-time changes in demand or staffing levels. 2. Data Analysis: Analyze historical data and trends to calculate the call arrival pattern Monitor and analyze performance metrics and key performance indicators (KPIs). Generate and present reports on staffing efficiency, adherence, and other relevant 3. Tools: Knowledge of any WFM tool like: IEX, Verint (Must), etc. Candidate should know Erlang C methodology 4. Communication: Collaborate with department managers and team leads to understand staffing needs and align schedules accordingly. Communicate schedule changes and updates to employees and ensure clarity on shift requirements and expectations. 5. Compliance and Accuracy: Ensure adherence to labor laws, company policies, and industry regulations in all scheduling practices. Maintain accuracy in scheduling and reporting to support payroll processing and operational planning.

Role & responsibilities a) Construction management for site activities & overall co-ordination with teams, contractors & stakeholders. b) can use BOQ to track material PR,PO and delivery of items. Inspect received material for quality and quantity ordered. Can follow up with vendors for delivery of materials an services on time. Coordinate with different disciplines to understand material and services required basis schedule. Prepare weekly reports. Track project bills and prepare spend reports. c) Mastery in using MS project latest version, can use MS project to determine critical path and identify ways to debottleneck delays. Can prepare resource reports basis schedule, allocate people. d) can coordinate with different disciplines to prepare integrated schedule and update regularly. f) can use MS office, MS project and MS outlook, Excel

Role & responsibilities - Handling PCM Siebel software tool to monitor the Project Progress i.e. starting from Inspection schedule, man-day planning, Time Study, Cost Control by assigning multiple tasks within a given time frame, Project Time sheet and Reporting to client. - Inspection coordination and execution of Large project for various clients. - Assistance for approval of Project documents for various mechanical items require for inspection at vendor end. - Responsible for preparation of annexure for invoicing and ensuring that the Correct Invoices are issued in a timely manner to client. Preferred candidate profile - Excellent interpersonal skills. - An intrinsic Task Master. - Should have good leadership abilities and skills. - Should have a pleasing personality - Good communication and presentation skills. - Proficient in MS office - Self starter

Experience of 7 to 12 years in Embedded Domain Expertise in Embedded C coding. Experience in Software Build, Integration onto Target Board. Working experience in TI, ST, NXP MCU and Processor boards Hands on experience in establishing software development process documents w.r.t. SDLC. Substantial experience in writing Software High Level Requirements, Software Interface, Software Architecture and Software Low Level Requirements from System Requirement. Strong experience in Bootloader, BIOS is desirable Strong experience in Board Bring-up, bare-metal programming, Scheduler & Memory management. Hands on experience in CAN, ARINC429, SPI, I2C, I2S, RS232, Ethernet communication protocols Having knowledge or experience in RTOS, Device Drivers (Good to have) Strong knowledge on software development & verification process using DO178B/C (DAL-A) (Good to have)

Hiring For WFM Level-SME Experience- 4 year in WFM +RTA / WFM+ Scheduler Package upto 7LPA Graduation mandatory Good Communication Skills required Location- Hyderabad 5 days working & US Shift Work From Office For more information Contact Archi Contact no 8302372009 mail id- archi.g@manningconsulting.in

We are looking for a talented and experienced PHP Laravel Developer to join our development team. You will be responsible for building and maintaining modern web applications using the Laravel framework, collaborating with cross-functional teams to deliver robust and scalable backend solutions. Key Responsibilities: Develop, test, and maintain high-quality web applications using PHP and Laravel . Write clean, modular, and scalable code following best practices and design patterns . Integrate third-party APIs and develop RESTful web services. Collaborate with frontend developers to integrate user-facing elements with server-side logic. Optimize applications for speed, scalability, and security. Maintain and manage database schemas, relationships, and queries (MySQL/PostgreSQL). Troubleshoot, debug, and resolve application issues. Participate in code reviews and contribute to technical documentation. Work with Agile/Scrum teams to meet sprint goals and deliverables. Required Skills and Qualifications: 3+ years of hands-on experience in PHP development , with at least 2 years in Laravel . Strong understanding of MVC architecture and OOP principles . Experience with MySQL/PostgreSQL databases and writing efficient SQL queries. Knowledge of RESTful APIs , authentication (OAuth, JWT), and Laravel middleware. Proficiency with Git , Composer, and Laravel Artisan CLI. Familiarity with Laravel features like Eloquent ORM, Blade templating, Queues, and Laravel Scheduler. Strong debugging and problem-solving skills. Preferred Qualifications: Experience with Vue.js, React.js , or other frontend JavaScript frameworks. Understanding of Docker , CI/CD pipelines, and cloud services (e.g., AWS, DigitalOcean). Familiarity with unit testing and TDD using PHPUnit. Working knowledge of Redis , ElasticSearch , or queue workers .

Job Responsibilities (Sr. Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue Required Candidate profile Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting Good communication skills (Role requires interaction with Sr. Leadership and customers) Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports Knowledge of IEX preferable Should have exposure to standard WFM tools Should be sound in his knowledge of IEX Should be able to think on the feet to make decisions related to steps which would impact business Candidate should be ready to work in a 24*7 and rotational shift environment Excellent communication. Designated as Manager (or) equal to it Should be from a BPO Background WFM vertical Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/ Location: Gurgaon Shifts: Rotational Contact Person- NIDHI RASTOGI 8630322833 share CV- nidhi.rastogi@igtsolutions.com

Job Description: Please find the detailed job description attached for your reference. 2- 4 years of experience in recruitment coordination and offer management Know how to prioritize and make scheduling complicated interview panels look easy. Effective collaboration with candidates, interviewers, recruiters and other key stakeholders. Ability to think analytically, read data, and propose improvements. Schedule remote and/or face-to-face panel interviews to grow our vibrant community. Maintain data hygiene and use relevant systems to reduce manual efforts where applicable. Coordinate Interviewer Readiness training program that empowers to become great interviewers. Collaborate with recruiters to ensure optimal prioritization of candidates pipeline. Ownership of a great candidate experience through proactive and consistent communication during the recruiting process. Play an active role in achieving diversity hiring goals by curating diverse interview panels that provide inclusive interview experiences for candidates. Supporting data collection, analysis and its communication, including the distribution of relevant insights to its internal stakeholders within recruitment. Managing all offer management aspects such as offer creation, onboarding and payroll process for referral hires. ATS Maintenance: You will ensure the ATS is kept up-to-date properly through routine review of our data

Calendar management, MIS, Stakeholder management, Cold calling

Job description This operation is based in the US, so the employee will be required to work in the Eastern Time Zone(EST) i.e., from 9pm to 5.30am IST. Excellent verbal and written English skills are a necessity. Position Summary: Seeking an organized and tech-savvy Talent Acquisition Coordinator to join our recruitment operations team. Based in India, this role will support U.S.-based hiring managers and recruiters by managing tasks in our applicant tracking system (iCIMS), ensuring smooth hiring processes, and providing day-to-day system and administrative support. This is a great opportunity to make a tremendous impact on our organization while growing their career in talent acquisition and HR systems. Role & Responsibilities: As a Talent Acquisition Coordinator, you will play a crucial role in our HR/TA daily operations Provide iCIMS system access and credentials for new hiring managers. Ensure hiring managers complete required training before providing access to hiring tools. Post and update jobs in iCIMS, track approvals, timelines and close out roles. Help maintain clear and timely communication with hiring managers through iCIMS (e.g., reminders, updates, interview coordination). Support the recruiting in producing basic iCIMS reports and dashboards. Assist with the accuracy and organization of system data Monitor and flag issues or delays in job posting workflows. Collaborate with the Talent Acquisition team to keep processes consistent and compliant. Participate in projects and tasks aimed at improving system usage and manager support. Preferred Candidate Profile: 2-3 years of experience in a coordinator or administrative support role, ideally in HR, recruiting, or any related field. Familiarity with applicant tracking systems (ATS), especially iCIMS, is a plus Strong attention to detail and organizational skills. Comfort using systems and learning new software quickly. Clear written and verbal communication skills Ability to manage multiple tasks and deadlines. A proactive and helpful attitude when working with others. Experience working with U.S.-based teams or in a global support function. Basic understanding of recruiting processes and workflows.

Job Title : Recruitment Coordinator Non-IT Department : Human Resources Location : Bangalore Reports To : Recruitment Manager / HR Manager Job Summary We are looking for a detail-oriented and proactive Recruitment Coordinator – Non-IT to support our recruitment efforts for non-technical roles across various departments such as operations, sales, marketing, finance, customer service, and administration. The ideal candidate will assist in managing the end-to-end hiring process, ensuring a smooth experience for both candidates and hiring managers. Key Responsibilities] Coordinate and schedule interviews between candidates and hiring managers. Source and screen candidates for non-technical roles through job boards, social media, employee referrals, and recruitment agencies. Maintain and update the applicant tracking system (ATS) with accurate candidate information. Communicate with candidates regarding interview logistics, feedback, and next steps. Support in drafting and posting job descriptions on various platforms. Assist in organizing and participating in career fairs and recruitment events. Liaise with recruitment agencies and other external partners as needed. Prepare and send offer letters and other documentation under the supervision of the HR team. Ensure a positive candidate experience throughout the recruitment lifecycle. Generate recruitment-related reports and metrics for analysis. Requirements Bachelor’s degree in Human Resources, Business Administration, or a related field. 1–3 years of experience in a recruitment or HR support role, preferably in non-IT domains. Familiarity with applicant tracking systems (ATS) and HR software. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. High attention to detail and the ability to maintain confidentiality. Proficiency in MS Office (especially Excel and Outlook).

J ob Title: Scheduling Analyst Location: Hyderabad Department: Workforce Management / Operations Employment Type: Full-time Reports To: WFM Manager / Operations Head Job Summary: We are seeking a detail-oriented and analytical Scheduling Analyst to join our Workforce Management team. The ideal candidate will be responsible for creating, maintaining, and optimizing staff schedules to ensure adequate coverage and achieve business goals. This role plays a key part in supporting operational efficiency and maintaining service level agreements (SLAs). Key Responsibilities: Develop and maintain effective agent schedules to meet forecasted workload and SLA targets. Monitor real-time attendance and adherence, recommending adjustments as needed. Analyze historical data to support long-term and short-term staffing strategies. Collaborate with WFM, Operations, and HR teams to ensure smooth scheduling processes. Support shift bidding, vacation planning, and schedule change processes. Generate daily, weekly, and monthly reports related to staffing, utilization, and shrinkage. Use WFM tools (e.g., NICE IEX, Verint, Aspect, Genesys) to manage schedule assignments. Identify and recommend areas for process and efficiency improvements. Qualifications: Bachelor's degree in Business, Mathematics, or a related field (preferred). 1-3 years of experience in a scheduling or workforce analyst role. Proficiency in WFM tools (e.g., NICE IEX, Verint, or similar platforms). Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to work in a fast-paced, dynamic environment. Intermediate to advanced skills in Microsoft Excel. Preferred Skills: Experience in a contact center or BPO environment. Understanding of scheduling practices and workforce planning strategies. Knowledge of real-time management and intraday scheduling adjustments. Let me know if you'd like a version for a junior/entry-level role or to include shift details, remote/hybrid options, etc.

About Nirvasa We are Indias first multispeciality digital health clinic. More than 8 million patients across India feel empowered with Nirvasas end-to-end digital healthcare platform. Nirvasa has been at the forefront of transforming primary healthcare digitally by enabling patients to receive accurate, comprehensive, and customised treatments and care. We believe in a holistic approach to wellbeing that combines the power of four : prescribed by doctors, powered by ayurveda, backed by modern medicine, and supported by good nutrition. With more than 200 doctors and health experts across 5 specialties offering 23 personalised treatments , we assure each of our patients receives ongoing care throughout the journey. Website: www.nirvasa.com Instagram: www.instagram.com/nirvasa_official Linkedin: www.linkedin.com/company/nirvasa-digital-health-clinic Job Purpose Title: WFM – MIS Executive Reports to: Team Leader/Manager Based at: Call Centre Background Position Summary The MIS Executive in the Workforce Management Department plays a crucial role in supporting the team's operational efficiency by managing and analysing data related to workforce planning, scheduling, and performance. As an MIS Executive, you will be responsible for generating insightful reports, maintaining databases, and providing data-driven recommendations to optimize the organization's workforce and meet its performance targets. Job Description Time and Attendance, Absence and Leave Management report. Create all Historical dashboard auto made using MS excel or VBA. Creating monthly Scorecard/Incentive report Team/Manager/Department wise. Creating MIS reports and conditional report as per requirement Creating Performance report daily/ weekly / monthly reports. Performing business analysis report using MS Excel or Power BI tool. Maintain employee information details. Making folders of different projects and formatting the data. Ability to coordinate and manage activities with teams and departments. Proficient in making dashboard and PPT. Understanding on late login and early logout report. Good understanding on schedule preparation. Good command on data reading and understand the historical data. Desired Skills and Experience Minimum 3 years’ experience on Avaya/NGUCC/Nortel/ Any other Dialler & ACD reporting & Tool. Bachelor's degree in Business Administration, Mathematics, Statistics, or a related field. Proven experience as an MIS Executive or in a similar data analysis role, preferably in a contact centre or workforce management environment. Proficiency in data analysis tools such as Microsoft Excel, SQL, Power BI or other statistical software. Strong analytical skills with the ability to interpret complex data sets and draw actionable conclusions. Detail-oriented with a focus on data accuracy and quality. Excellent communication skills to present data and insights effectively to stakeholders and management. Familiarity with workforce management software and tools is a plus. Ability to handle multiple tasks and meet deadlines in a fast-paced environment. Strong problem-solving skills and a proactive approach to resolving issues. A team player with the ability to collaborate effectively with cross-functional teams Flexibility to work in rotational shifts, including weekends and holidays, as call centre operations may require Professional Qualifications Relevant graduate or master's degree from a reputed institution

Experience: Capacity planning & scheduling WFM tool required: IEX Process: International process (24*7) Required Candidate profile Time: Rotational shift Candidate should be within the hiring zone Communication required: Good Working days- 5 days, rotational two off Virtual round of interview- 2 rounds (HR + Ops)

Work force Management - Real Time Analyst - TeamLeader & Manager ( Work From Office) 5 Days Working Majorly US Shift (Night) Salary RTA TL -- 7.5 LPA RTA Manager - 15LPA Exp in -RTA NICE IEX, Aspect, Teleopti Share Ur CV :- dhsdemographic@gmail.com Required Candidate profile Must have Exp. as DM or Manager for RTA MAnager Exp as a Team Leader 1 Year in RTA Must be Graduate WhatsApp Ur Cv - 7703948433 (NO Call)

Work force Management Manager / WFM / Capacity / Scheduling (Work from Office Only) 5 Days Working Majorly US Shift (Night) Salary - 14LPA Share Ur CV :- dhsdemographic@gmail.com Required Candidate profile Must have Exp. as DM or Manager Exp in - Capacity Planning, Scheduling, Forecasting, RTA NICE IEX, Aspect, Teleopti Must be Graduate WhatsApp Ur Cv - 7703948433 (NO Call)