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3.0 - 5.0 years
0 Lacs
bengaluru, karnataka, india
On-site
Workforce Management Analyst (Workforce Management Analyst) Industry: Business Process Outsourcing (BPO) / Contact Center Operations. We operate in workforce optimisation, capacity planning, and contact-centre performance analytics for large-scale service delivery across India. About The Opportunity We are hiring a Workforce Management Analyst to join a hybrid team supporting pan-India contact centre operations. You will drive forecasting, scheduling, real-time adherence, and performance reporting to ensure service levels, shrinkage control, and optimal staffing across multiple campaigns. Role & Responsibilities Build and maintain accurate short-, medium-, and long-term forecasts using histo...
Posted 1 week ago
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