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Ushta Te Consultancy Services LLP logo
Support Operation Analyst Ushta Te Consultancy Services LLP

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As an ideal candidate for this role, you should have 3-5 years of experience in a data-driven role, preferably within a contact center or operations environment. It is crucial to possess expertise with a Workforce Management (WFM) tool like Aspect, IEX, Calabrio, or Verint. Your skills should encompass data analysis and visualization, with proficiency in at least one of the following: R, Python, or SQL. Moreover, your background must include experience in building automated solutions and scripting. Key Responsibilities: - Demonstrate a strong understanding of scheduling principles and workforce management concepts - Utilize your excellent communication and collaboration skills to present com...

Posted 2 weeks ago

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