Senior Travel Consultant (Reservation & Ticketing) Pluto Travels and Holidays

2.0 - 6.0 years

0 Lacs

ahmedabad, gujarat

On-site

You should have excellent communication skills in English, both oral and written. Being customer-oriented is a key aspect of this role. A minimum Bachelor's degree is required for this position. Experience with GDS systems such as Amadeus, Galileo, and Sabre is a must. You should be willing to work in rotational shifts, including night shifts, and be comfortable with rotational week offs. Familiarity with ticketing, fare calculation, issuance, re-issuance, PNR generation, and schedule changes is important. Proficiency in manual commands on GDS is required. Candidates with a background in travel and experience with GDS are encouraged to apply. The work hours are rotational shifts and offs, including night shifts. The work location is in Ahmedabad (Thaltej). This role is for Back Office Operations in the Travel Department Operations industry. It is a full-time, permanent position. The preferred candidate will have travel industry experience with GDS knowledge and be comfortable with ticketing and related processes. The job type is full-time with a schedule of rotational shifts. There is a performance bonus and shift allowance provided. The work location is in person.,

Posted 3 days ago

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Sr. Associate - Voice WNS

2.0 - 6.0 years

0 Lacs

navi mumbai, maharashtra

On-site

The job involves various responsibilities related to ticket issuance, reissuances, fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, and handling complex itineraries including international, multi-destination, and different currencies. Proficiency in Microsoft Office applications such as Outlook and Excel is required. The role also entails dealing with difficult or irate customers effectively, setting and managing expectations positively, and providing a seamless customer experience that fosters loyalty. The ideal candidate should have a minimum of 2 years of working experience in Sabre and Amadeus, with proficiency in the latest versions of both GDSs. Fluency in English, both spoken and written, is essential for effective communication. The position requires graduates or undergraduates who possess strong communication skills and attention to detail.,

Posted 3 weeks ago

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Arabic Speaking Customer Support Agent - Travel Background Mondee

2.0 - 6.0 years

4 - 7 Lacs

Hyderabad

Work from Office

Job Position - Arabic Speaking Agent Experience Required - 2- 6 years Job Type - Fulltime Job Location - Hyderabad We are seeking motivated and customer-oriented individuals who are fluent in Arabic to join our customer support team. As an Arabic-speaking Customer Support Agent, you will be responsible for handling inbound calls and assisting customers with various travel-related services, including waivers, schedule changes, ticket management, and general support. Handle inbound customer calls professionally and courteously. Assist customers with waivers, schedule changes, issuing, voiding, reissuing, and refunding tickets. Provide clear, accurate, and empathetic communication in Arabic. Resolve customer inquiries and issues efficiently while ensuring customer satisfaction. Maintain up-to-date knowledge of company policies, procedures, and travel services. Accurately document customer interactions and maintain records of customer communications. Collaborate with internal teams to ensure timely and effective solutions Required Skills & Qualifications: Fluency in Arabic (spoken and written) is mandatory. Proficiency in English is a plus. Previous experience in customer service or a travel industry role is preferred. Strong communication and problem-solving skills. Ability to multitask and work in a fast-paced environment. Comfortable using ticketing and CRM systems Experience in airline, travel, or ticketing services. Knowledge of GDS systems (e.g., Amadeus, Sabre, Galileo) is an advantage

Posted 2 months ago

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