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2.0 - 6.0 years
0 Lacs
navi mumbai, maharashtra
On-site
Role Overview: You will be responsible for ticket issuance, reissuances (exchanges), deep subject matter expertise in fare rules, schedule changes, name corrections, MCOs, residuals, manual calculations, and handling complex itineraries (international, multi-destination, different currencies). Additionally, you will need to have proficiency in Microsoft Office applications, including Outlook and Excel. Your role will involve effectively handling difficult or irate customers, setting expectations positively, and delivering information in a customer-centric manner to enhance loyalty and reduce customer effort. It is essential to have a minimum of 2 years of working experience in Sabre and Amad...
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
navi mumbai, maharashtra
On-site
Job Description: As a member of our team at WNS (Holdings) Limited, you will be responsible for various tasks related to ticket issuance, reissuances (exchanges), deep subject matter expertise in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), and more. Your role will require proficiency in Microsoft Office applications, including Outlook and Excel. In this position, you will also need to demonstrate the ability to effectively handle and diffuse difficult or irate customers, set clear expectations, and deliver information in a positive manner. Your goal will be to provide custo...
Posted 3 weeks ago
2.0 - 6.0 years
0 Lacs
ahmedabad, gujarat
On-site
You should have excellent communication skills in English, both oral and written, and be customer-oriented. A minimum Bachelor's degree is required for this position. Experience with Global Distribution Systems (GDS) such as Amadeus, Galileo, and Sabre is a must. Indian nationality is preferred. You should be comfortable working in rotational shifts, including night shifts, and have rotational week offs. Familiarity with ticketing, fare calculation, issuance, and schedule changes is essential. Proficiency in manual commands on GDS is a plus. Graduates with travel experience are encouraged to apply. This role involves back office operations in the travel industry. The work location is in Ahme...
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
ahmedabad, gujarat
On-site
You should have excellent communication skills in English, both oral and written. Being customer-oriented is a key aspect of this role. A minimum Bachelor's degree is required for this position. Experience with GDS systems such as Amadeus, Galileo, and Sabre is a must. You should be willing to work in rotational shifts, including night shifts, and be comfortable with rotational week offs. Familiarity with ticketing, fare calculation, issuance, re-issuance, PNR generation, and schedule changes is important. Proficiency in manual commands on GDS is required. Candidates with a background in travel and experience with GDS are encouraged to apply. The work hours are rotational shifts and offs, in...
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
navi mumbai, maharashtra
On-site
The job involves various responsibilities related to ticket issuance, reissuances, fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, and handling complex itineraries including international, multi-destination, and different currencies. Proficiency in Microsoft Office applications such as Outlook and Excel is required. The role also entails dealing with difficult or irate customers effectively, setting and managing expectations positively, and providing a seamless customer experience that fosters loyalty. The ideal candidate should have a minimum of 2 years of working experience in Sabre and Amadeus, with proficiency in the latest versions of both GDSs. Flu...
Posted 2 months ago
2.0 - 6.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Job Position - Arabic Speaking Agent Experience Required - 2- 6 years Job Type - Fulltime Job Location - Hyderabad We are seeking motivated and customer-oriented individuals who are fluent in Arabic to join our customer support team. As an Arabic-speaking Customer Support Agent, you will be responsible for handling inbound calls and assisting customers with various travel-related services, including waivers, schedule changes, ticket management, and general support. Handle inbound customer calls professionally and courteously. Assist customers with waivers, schedule changes, issuing, voiding, reissuing, and refunding tickets. Provide clear, accurate, and empathetic communication in Arabic. Re...
Posted 3 months ago
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