Lead and supervise a portfolio of key accounts and retail counters to achieve sales targets and business objectives. Drive sales growth and ensure consistent achievement of counter-level KPIs (e.g. sales per hour, conversion rates, average transaction value) Develop and implement tailored sales strategies for each counter to maximize performance and market share. Conduct regular on-site visits to counters to coach and support frontline teams. Deliver product knowledge and sales skills training to counter staff to improve, expertise, confidence, and customer service standards. Partner with marketing and merchandising teams to execute in-store activations and visual displays that drive traffic and sales. Qualifications - Minimum 3-5 years of experience in retail sales, key account management, or supervisory roles (preferably in beauty, perfumes, fashion, luxury, or FMCG) Strong leadership and coaching skills with a hands-on, field-driven mindset. Proven track record of delivering sales growth and improving productivity metrics.
Responsibilities: * Manage customer queries via phone, email & chat * Resolve issues promptly with empathy & accuracy * Maintain high NPS through effective communication * Collaborate with teams on product improvements Annual bonus Health insurance Provident fund
We are a rapidly growing retail brand with a pan-India field sales presence. We are seeking a Senior Executive Sales Enablement (Bizom Operations) to manage our Sales Force Automation (SFA) tool – Bizom . The ideal candidate will be responsible for ensuring seamless execution and adoption of the Bizom platform across our sales team. Key Responsibilities: Conduct training sessions for new and existing field sales team members on how to effectively use the Bizom app. Track daily logins, order entries, productive calls, beat adherence, attendance, and other key performance metrics through the Bizom dashboard & raise red flags in case of non-compliance. Act as the internal POC for addressing issues or queries related to Bizom; coordinate with the Bizom support team as needed. Generate weekly and monthly reports on field performance and suggest actionable insights for improvement. Work closely with sales leadership to optimize the use of Bizom and continuously improve internal processes. Key Skills & Qualifications: Bachelor’s degree in Business, Sales, Marketing, or a related field. Minimum 3 years of experience in sales operations, field force automation, or sales support roles. Hands-on experience in using Bizom (preferred) or any other SFA tool (like Salesforce, BeatRoute, FieldAssist, etc.) Strong analytical skills with proficiency in Excel and reporting.
Key Responsibilities: Manage day-to-day operations with modern trade partners. Build and nurture strong working relationships with key category buyers and store managers. Achieve monthly, quarterly, and annual sales targets by account. Ensure timely execution of listings and in-store merchandising. Track secondary sales, stock availability, and fill rates. Plan and execute brand activations and consumer promotions within MT stores.. Work closely with supply chain and finance teams to ensure order fulfilment and payment follow-ups. Key Skills & Competencies: Strong understanding of modern trade operations and structure. Sales-oriented with strong negotiation and relationship-building skills. Excellent communication and interpersonal skills. Ability to work under pressure and multitask across multiple accounts.
Proactively engage with potential customers to assess their interest in our products and drive conversions, with a strong focus on meeting sales targets. Identify barriers to purchase and offer tailored solutions, alternatives, or special deals to maximize conversions and meet sales goals. Chase leads and follow-up persistently with customers until deals are either successfully closed, categorized as lost, or converted into paying customers. Collaborate closely with the sales team to ensure efficient sales closures, working together to achieve individual and team targets. Coordinate a seamless post-sales handover to ensure smooth transition and customer satisfaction, enabling future upsell opportunities. Consistently track and report on sales progress, adjusting strategies as needed to ensure target achievement and revenue growth. Key Requirements: Fluent in English and Hindi, with strong communication and interpersonal skills. Knowledge of the Beauty care/ Personal care industry and market trends is mandatory. Strong communication and interpersonal skills, with a customer-centric and sales-driven approach. Ability to meet or exceed sales targets in a fast-paced, competitive environment..
Roles and Responsibilities Provide exceptional customer service through various channels such as chat, email, and voice support. Handle customer inquiries and resolve issues in a timely and professional manner. Utilize strong communication skills to effectively address customer concerns and provide solutions. Meet performance targets set by the company while maintaining high levels of accuracy and efficiency. Desired Candidate Profile 2-4 years of experience in BPO/Call Centre environment with expertise in Customer Care/Support operations. Strong proficiency in handling multiple tasks simultaneously with attention to detail and ability to prioritize workload effectively. Excellent written and verbal communication skills with fluency in English language required.