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IT Service Desk - Advanced Hitachi Careers

3.0 - 7.0 years

0 Lacs

hyderabad, all india

On-site

Role Overview: As an IT Service Desk Agent at Hitachi Vantara in Hyderabad, your role will involve providing professional, courteous, effective, and advanced technical support and customer service to all internal employees. You will be responsible for fielding incoming interactions to the Service Desk via phone, chat, and self-service regarding computer and mobile device-related requests and issues. Your key responsibilities will include documenting all pertinent user information, request/issue details, and troubleshooting steps taken in the ticketing tool, prioritizing end user requests, troubleshooting and resolving issues, and communicating effectively with end users in all stages of the ...

Posted 3 days ago

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