790 Sccm Jobs - Page 4

We’re building an Agentic AI Platform that lets enterprises solve real business problems using Agentic AI workflows. From utility operations to legal document review; our mission is to let AI agents think, act, and deliver; fast, secure and locally. We’re looking for an Agentic AI Engineer who’s hungry to learn and ship. If you’re ready to build with cutting-edge frameworks like Lang Chain, CrewAI, Lang Graph, Google ADK and more and can translate real enterprise problems into intelligent multi-agent workflows, this role is for you. What You’ll Do Build and deploy AI agents using open-source agentic frameworks Explore and integrate models from OpenAI, Mistral, Gemini, Llama, Claude, etc. Use tools like Retrieval-Augmented Generation (RAG), knowledge graphs, and vector stores Work with product managers and domain experts to solve real problems (not just prototypes) Continuously test and refine agent behavior across different enterprise domains (utilities, legal, marketing, supply chain) Actively contribute to evolving our proprietary DataInsightAI platform Must-Have Skills At least 1+ years of hands-on experience implementing a enterprise level Gen AI project that has gone live. Strong Python skills (Async, FastAPI, LangChain/CrewAI or similar) Experience working with LLMs (OpenAI, Llama, Claude, Gemini, etc.) Familiar with agentic AI workflows, prompt chaining, and tool use Understanding of RAG, vector databases (like FAISS, Qdrant, Weaviate) Curiosity-driven mindset, fast learner, hands-on coder Ability to simplify complex problems and build MVPs fast Nice to Have Worked on multi-agent architectures or fine-tuned LLMs Used graph databases (Neo4j) or custom knowledge stores Experience deploying on Azure/AWS/GCP Familiarity with LangGraph or Google ADK Why Join Us? Work on cutting-edge agentic AI every day Be part of a lean team with real ownership Ship fast and solve real enterprise challenges Backed by InTimeTec, with a strong AI/ML engineering culture

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the worlds most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Civil 3D,12D and CAD Specialist with 5+ years of experience in the Water utilities field. Works under general supervision. Provides training and technical support to design staff on the Building Information Modelling system, which provides 3D models using project specifications and content. Provide direct project support and production for assigned projects, creating drawings as required in accordance with established standards and content to meet job requirements. Candidate must have working experience in Civil 3D, 12D and AutoCAD tools in Utility projects. Good knowledge in common Data Environment(CDE) such as project-wise, BIM 360, ACC. Experience with developing reports and presentations. Excellent interpersonal and communication skills for individual interactions and in group settings. Qualifications Diploma (or equivalent education) in an appropriate engineering discipline from an accredited college, institute or university. Good communication skills and the ability to work well independently at times. Able to see the "bigger picture" and take a bird's-eye view of projects Confident, able to work independently or as part of a team. Ability to work to deadlines and under pressure. Accountability for assigned work. Accuracy & precision of work. Willingness to learn and develop. Excellent written and verbal communication skills Strong problem-solving skills. Enthusiastic and Self-motivated. Work well within a multidisciplinary team. Additional Information At AECOM, you will have freedom to grow in a world of opportunity Our Freedom to Grow hybrid working philosophy is the cornerstone of our success as a business- supporting a culture of flexibility, trust and performance at AECOM.

Job Summary/Objective: Set up & Maintain On-premises Active Directory, Azure Hybrid Cloud Infrastructure Windows Administration on VMWARE/Hyper-V in Datacenter & Backup Administrator Skills: On-premise Active Directory Administrator & ADFS Administration Configure and manage Microsoft Intune for MDM and MAM Support hybrid Azure AD joined and Azure AD joined devices. Manage synchronization between on-premises Active Directory and Azure AD using Azure AD Connect. Window Server Administration in Data Center patching via WSUS or configuration management tools SCCM/Manage Engine Proficient PowerShell Scripting /.NET Programming Experience on VMWARE, Hyper-V Admin & Backup Tools, Work Experience on Azure Security Centre, Azure Defender, and Azure Sentinel (nice to Have) Work Experience in ISO27001/SOC2/GDPR Compliant Organization(Nice to Have) Good Document writing Skill on Microsoft Excel & PowerPoint Preparation Certifications: Exam AZ-800: Administering Windows Server Hybrid Core Infrastructure Exam AZ-801: Configuring Windows Server Hybrid Advanced Services SC-300: Microsoft Identity and Access Administrator Experience: Relevant 6 Years Personal attributes: Good Communication skills specially written, Excel and PowerPoint Preparation Team Leader, Effectively articulation of ideas, convey information. Addresses customer inquiries or issues promptly & professionally. Clear and concise communication is essential for understanding requirements & expectations. Work Environment : 5 Days in-office working, Posting at Faridabad/Greater Noida, May have to travel Chennai & Overseas Roles and Responsibilities Azure Intune & AD Admin Activities: Implement identity and access management solutions using Azure Active Directory (Azure AD). Manage and maintain the Azure Active Directory (Azure AD) environment. Create, modify, and delete user accounts, groups, and roles. Manage synchronization between on-premises Active Directory and Azure AD using Azure AD Connect. Implement and manage identity and access management (IAM)policies, including role-based access control (RBAC) and conditional access policies to enforce the principle of least privilege. Configure and manage Microsoft Intune for MDM and MAM. Create and deploy configuration profiles, compliance policies, app protection policies, and conditional access. Package and deploy line-of-business and store apps using Win32, MSIX, or Microsoft Store for Business. Integrate Intune with Azure AD, Microsoft Defender for Endpoint, and Autopilot for device provisioning. Implement Windows Autopilot for seamless out-of-the-box provisioning and enrolment. Monitor device compliance, remediate issues, and generate reports. Enforce security baselines, BitLocker encryption, antivirus and firewall policies. Troubleshoot Intune issues related to deployment, enrolment, or application distribution. Coordinate with security, network, and support teams to ensure endpoint protection and compliance. Support hybrid Azure AD joined and Azure AD joined devices. Maintain up-to-date knowledge of Intune and related technologies and apply best practices Integrate Azure AD with other cloud services and on-premises systems. Automate routine administrative tasks using PowerShell and other scripting tools. Manage single sign-on (SSO) configurations and integrate with external identity providers. Generate and analyse reports on user activities, access patterns, and security incidents. Assist with onboarding and offboarding processes to ensure proper access management. Work closely with IT, security, and development teams to implement and manage Azure AD solutions. Azure Network Admin Activities: Design and implement Azure network solutions, including virtual networks, subnets, network security groups (NSGs), and routing configurations. Manage and maintain azure network services such as Azure VPN Gateway, Azure ExpressRoute, Azure Firewall, Azure Load Balancer, and Azure Traffic Manager. Monitor network performance and troubleshoot network-related issues to ensure optimal performance and availability. Implement and manage network security measures, including firewalls, intrusion detection/prevention systems (IDS/IPS), and security policies. Conduct regular network assessments and audits to ensure compliance with industry standards and best practices. Azure Security Related Activities: Establish security policies, standards, and procedures for Azure environments. Conduct risk assessments and vulnerability analyses to identify potential threats. Design secure architectures for Azure cloud solutions, including network, application, and data security. Design and implement secure hybrid cloud solutions, integrating on-premises and Azure resources. Configure Azure security services, such as Azure Security Centre, Azure Defender, and Azure Sentinel, Azure Policy, Azure Blueprints Implement network security measures, including Azure Firewall, Network Security Groups (NSGs), and Virtual Private Networks (VPNs). Implement continuous monitoring and logging using Azure Monitor, Azure Log Analytics, and Azure Sentinel. Maintain comprehensive documentation of security policies, procedures, and configurations. Ensure compliance with regulatory requirements and industry standards (SOC2, GDPR, ISO 27001). Windows Server Admin Related Activities: Install, configure, and maintain Windows Server 2012/2016/2019/2022 systems. Manage Active Directory, DNS, DHCP, Group Policy Objects, and File/Print Services. Implement and support Failover Clustering and High Availability for business-critical services. Administer virtualized environments using Hyper-V and/or VMware vSphere. Ensure timely OS and software patching via WSUS or configuration management tools SCCM/Manage Engine Troubleshoot hardware, software, and performance issues, and perform root cause analysis. Design and maintain backup and disaster recovery solutions, including replication and restore testing. Collaborate with storage and network teams to maintain system performance and availability. Support hybrid integration with Azure AD, Intune, Microsoft Endpoint Manager, or MECM/SCCM (as applicable). Other Tasks: Identify potential risks or issues before they escalate Dealing with Customers for issues Embrace change, adapt quickly to shifting needs or conditions. Maintaining documentation of configurations, processes, and procedures Generating reports on performance, availability, and security metrics for management and compliance purposes Pay attention to details to ensure project requirements and deliverables are met accurately Review project documentation, monitor progress Work closely with diverse teams, stakeholders, and clients Provide Consultancy to the Customers

As a Technical Analyst specializing in SCCM and Intune, you will be responsible for designing, implementing, and managing solutions for mid and large-scale enterprise environments. Your role will involve collaborating with stakeholders to ensure the optimal performance and security of SCCM and Intune systems. Your expertise will be crucial in developing architecture blueprints, migration strategies, and compliance policies to enhance current operations. You will lead the deployment and configuration of SCCM and Intune environments, ensuring proper patch management, software distribution, and compliance settings. Monitoring infrastructure performance and reliability will be essential to maintain high availability. Troubleshooting and resolving issues related to SCCM and Intune services will also be part of your responsibilities. In the realm of security and compliance, you will develop and enforce policies to safeguard endpoints, implement security measures, and collaborate with security teams to ensure endpoint compliance with corporate security policies. Your technical leadership will extend to providing guidance to other IT teams, serving as an SME for SCCM and Intune, and leading incident response and resolution efforts. Effective collaboration and communication with IT teams, vendors, and stakeholders will be key in integrating SCCM and Intune solutions with other systems and services. You will be responsible for documenting all changes and updates to the SCCM and Intune environment, ensuring proper handover and training for seamless operations. If you possess 7-12 years of experience in SCCM and Intune administration, have a proactive approach to problem-solving, and excel in technical leadership and communication, we invite you to join our team at Coforge in Greater Noida for a full-time position.,

You will be responsible for overseeing and executing software patching activities, ranging from OS-level updates to third-party software patches, firmware, and driver updates. You will conduct QA testing for patches before deploying them across the organization. Collaboration with the cybersecurity team to analyze security reports and proactively address potential vulnerabilities within the environment will be a key aspect of your role. Your expertise in patching and software deployment using SCCM (System Center Configuration Manager) and JAMF will be crucial. You will create and manage patching cycles to ensure the environment remains secure and up-to-date. Providing Tier 3 BAU (Business As Usual) support for end-user technologies, including desktops, laptops, and mobile devices, will also be part of your responsibilities. You will troubleshoot and resolve issues effectively to ensure smooth operations. Maintaining clear communication with stakeholders, providing updates on patch releases, events, and new developments will be essential. You will keep all relevant parties informed about upgrades, changes, and technology trends. Logging and tracking activities in ServiceNow, ensuring detailed documentation of all patching activities and incidents, will be required. You will be responsible for creating and maintaining comprehensive reports for ongoing projects and incidents. Additional knowledge of Dell Command and HP PolyLens device patching would be advantageous. The ideal candidate should have at least 7 years of experience in desktop engineering, specifically in patch management and software deployment. Proven experience with SCCM and JAMF for patching and software deployment is necessary. Strong knowledge in QA testing patches before organization-wide release is required. Hands-on experience with patching end-user technologies such as desktops, laptops, and mobile phones is essential. You should possess the ability to identify and manage cybersecurity vulnerabilities and collaborate effectively with the security team. Experience with Dell Command and HP PolyLens device patching is preferred. A strong understanding of ServiceNow for tracking and logging activities is crucial. Good communication skills, especially in providing updates and keeping the business informed, will be beneficial. This role requires the ability to work effectively during UK working hours. Skills required for this role include patching and SCCM expertise.,

Job description NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of Tech Support With International BPO On Papers (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience with International BPO (Mandate) Perks and Benefits Top Most MNC in Gurgaon and Pune. Excellent client incentives. Cab facility. Competitive salary (3 LPA 8.5 LPA based on experience and performance) Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Job Description: Workstation Engineer - Packaging We are looking for an experienced Application packaging Engineer with strong expertise in Tanium, JAMF, and PowerShell scripting. The ideal candidate should have hands-on experience in application packaging and customization for both Windows and macOS environments. Primary Skills: Tanium, JAMF Pro, PowerShell Scripting Secondary Skills: Microsoft SCCM, Microsoft Intune Key Responsibilities: Package and deploy applications using Tanium for Windows and JAMF for MacOS Develop and maintain PowerShell scripts for application customization, pre/post-install tasks, and automation Work with MSI, EXE, App-V, MSIX, and PKG formats for software packaging Ensure compliance with corporate standards and security policies during software deployment Troubleshoot deployment failures and provide resolutions across multiple platforms Collaborate with IT and Security teams to maintain endpoint health and application lifecycle Required Experience: 5 7 years of experience in software packaging, and scripting Strong knowledge of software packaging formats: .msi, .exe, .appv, .msix, .pkg Hands-on experience with application customization through scripting Familiarity with enterprise IT environments, software deployment best practices, and automation Support Hours: Rotational 24 x 5 support

Background: The Infrastructure Systems Engineer is a hands-on role responsible for managing, monitoring, and supporting the organization s SCCM infrastructure. This includes server patching, vulnerability remediation, project execution, incident resolution, and operational support. Key Responsibilities: Manage and maintain SCCM infrastructure to ensure optimal performance. Design, install, maintain, and upgrade SCCM Current Branch environment. Plan, modify, and implement SCCM environment as organizational needs evolve. Assist desktop and packaging teams in following SCCM best practices. Deploy software applications and packages across all enterprise servers. Deploy security patches and manage server vulnerability remediation. Manage SCCM collections, inventory, client agent settings, SQL queries, and reporting. Support operating system deployment. Develop scripts (PowerShell, VBScript, etc.) to automate tasks and enhance SCCM functionality. Maintain documentation of SCCM configurations, procedures, and best practices. Provide training and guidance to IT staff on SCCM usage and best practices. Technical Requirements: 10 12 years of experience in an IT services organization. 8 10 years of hands-on experience as an SCCM administrator in a large-scale environment. Strong understanding of SCCM architecture and components. Experience in packaging and deploying applications. Proficiency in SCCM SQL queries and PowerShell scripting. Knowledge of SCCM Cloud Management Gateway and Co-management. Minimum 3 years of experience in Windows Server administration, patching, and vulnerability remediation. Familiarity with ITIL processes (Incident, Problem, Change Management). Experience working with global teams. Additional technical skills as required by the business are a plus. Educational Qualification: Diploma or Bachelor s Degree What We Can Offer You: Varied, interesting and meaningful work. A hybrid working environment with flexibility and great opportunities. Opportunities for training and, as the team grows, career progression or sideways moves. An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual. Worker Type Employee Job Type Regular

About the Opportunity Join a dynamic player in the IT services and enterprise technology sector, focused on delivering robust endpoint management and deployment solutions. Our organization serves a broad range of industries by enabling efficient system imaging, deployment, and configuration solutions. We pride ourselves on leveraging cutting-edge technologies to drive operational excellence and digital transformation. Role Responsibilities Manage and execute complete Windows Imaging and Operating System Deployment (OSD) processes to ensure streamlined device provisioning and lifecycle management. Configure and maintain Intune Autopilot setups, ensuring all devices are seamlessly enrolled and compliant with organizational standards. Collaborate with cross-functional IT teams to integrate imaging processes and Autopilot workflows with broader endpoint management strategies. Troubleshoot and resolve any hardware and software issues related to imaging, deployment, and configuration to maintain optimal system performance. Document procedures and maintain operational playbooks to ensure consistency, security, and compliance with IT best practices. Responsible for settig up new windows 11 systems, ensuring the approperaite hardware software requirement are met. Configuring the OS as per the company standards policies. Stay updated with emerging trends and best practices in Windows deployment strategies to advise on potential areas for improvement. Skills Qualifications Must-Have: Proven experience in Windows Imaging and OSD, including use of tools such as MDT, WDS, or SCCM. Must-Have: In-depth expertise in configuring and managing Intune Autopilot deployments. Must-Have: Strong troubleshooting skills with a focus on Windows configuration and deployment challenges. Must-Have: Ability to work on-site and collaborate closely with IT teams to ensure seamless operational transitions. Preferred: Proficiency in PowerShell scripting for automation of imaging and deployment processes. Preferred: Familiarity with ITIL frameworks and best practices in IT service management. Benefits Culture Highlights Work on cutting-edge deployment and endpoint management technologies in a collaborative, innovative environment. Engage in continuous professional development with tailored training and growth opportunities. Experience a culture that values technical expertise, teamwork, and a commitment to operational excellence. Location: India | Workplace: On-site

Install, configure & maintain Linux (RHEL, Ubuntu, SUSE) and Windows servers. Handle AD, DHCP, DNS, Hyper-V, SCCM, WSUS. Perform kernel tuning, scripting, patching, log analysis, LDAP, SELinux, firewall, and performance troubleshooting Required Candidate profile Manage Linux (RHEL, Ubuntu, SUSE) & Windows servers, AD, DHCP, DNS, Hyper-V. Expert in shell scripting, performance tuning, patching, WSUS, SCCM, SELinux, LDAP, firewall, logs, and user access issues.

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Linux Admin 6+ years of Linux administration Experience. Roles/Responsibilities 1. Installation of Red Hat Enterprise Linux/ CentOS 7 & 8 on Virtual and Physical environment. 2. OS hardening, troubleshooting & kernel parameter tuning. 3. Creating and maintaining user's according to application requirements. 4. OS Patching and maintaining, creating local & satellite repositories, installation of packages. 5. NFS Server and client maintenance. Storage LUN addition to Oracle DB servers. 6. Apache, Tomcat installation, configuration and upgrade. 7. Daily server health check and monitoring the server health. Try to pull a Health check status report using shell script and automate it. 8. Responsible in handling tickets and close as per SLA, responsible in providing RCA for MI's. Skill Set: 1. Red Hat certification. 2. VMWare or Hyper-V knowledge. 3. Basic Networking knowledge. 4. Basic Storage and Backup Tools knowledge. 5. Red Hat satellite server knowledge. 6. LDAP, NFS server and client, Apache, Tomcat, Jenkins installation and configuration knowledge. 7. Good to have experience in Vulnerability Management. 8. Shell scripting and automation knowledge. 9. Knowledge in ticket tools like SNOW mandatory. Required Skills Red Hat Enterprise Linux,Linux Server Administration,Snow,Vmware

Hiring For Commercial Business B2B Process Grad/UG with 1 year exp into AD can apply. Salary upto 8.40 LPA Night shifts 5 days working, 2 offs Both side cabs Gurgaon Immediate joiners only Call/WhatsApp Swati 9354911204 Yashraj 9910986621 Required Candidate profile Candidate must have excellent communication skills. Must have exp into DNS / DHCP / Telnet / Share point / FSMO / Group Policy / In tunes / EXOP / ODSP / Active Directory / O365 / EPS Etc. Perks and benefits Both side Cabs

Role Proficiency: Under Manager's supervision effectively lead a small unit / shift / sub-team / customer engagement within a large Shared Services team in the delivery of cyber security monitoring and triage activities for our global customers. This role is in the management stream and envisages growth in management rather than the technology space. Outcomes: Under the supervision of the Manager effectively Lead a small SOC team (unit / shift / sub-team / small customer engagement) Under supervision of the manager responsible for delivery of SOC services by the team per SLA. Responsible for performance of activities by the team that have been defined by the manager from a contractual and regulatory perspective. Responsible for the quality of deliverables of the team Under supervision of manager ensure a well administered team / engagement. Under supervision of the manager responsible for customer communication and stakeholder management. Ensure team adherence to Information Security policies as defined by the company and customer. Measures of Outcomes: Team adherence to SLA as agreed with the customer. Innovation Case Studies and value delivered to customer / Cyberproof. Productivity (Number of s and incidents addressed) Quality - percent of tickets that meet quality norms Adherence to process - Nil NC during audits Evidence of skill development including training and certification etc. Outputs Expected: Team Administration and Management: Under supervision of the manager ensure that a balanced team is available; providing defined services Responsible for administrative aspects like shift roster and attendance on-call related allowances etc. Delivery Management: Supervision of the shift period / team such that cyber security s from the SIEM and multiple sources are dealt with by the shift / team within SLAs For the responsible team unit ensure delivery required quality standards. Under supervision of the manager define and implement new processes or changes to existing processes. Communicate and escalate per defined process. Reporting: Generation of required reports management information and analytics. Team Competence Management: Mentor junior team members whenever possible Identify training needs of the team. Under supervision of manager define and implement Training plans. Continuous Improvement: Ensure activities like quality checks reviews etc are performed to ensure the team is performing with required standards. Under supervision of the manager set benchmarks for a high-performance organisation Make sure that audits go smoothly; responsible for closure of audit findings and performance improvement plans Ensure continuous improvement in the team in areas of delivery quality operational efficiency innovation and optimization etc. Ensure Continuous learning Skill Examples: Proficiency in people and stake-holder management. Ability to manage and lead a smaller / less complex teams. Ability to inspire. Ability to interface with the customers and specialist teams on these topics. Proficient in operations / project management. Understanding of relevant frameworks in cyber security SOC IT Infrastructure etc. Exposure to ISMS Quality and BCP processes and frameworks. Excellent oral and written communication skills. Possess unimpeachable personal and professional integrity. Individuals will be required to submit to a background check. Knowledge Examples: 5+ Years overall experience in SOC / IT Infrastructure. A minimum of 2 years' experience delivering SOC services to external customers (preferably in global organizations). University Degree in Cyber Security (no back papers) / Bachelor's in Engineering or Science with training in cyber security Sound understanding of relevant tools related to SOC like SIEM EDR Ticket Management etc. Highly Proficient in Cybersecurity Incident Management process. Sound understanding of cyber security s and incidents. Intermediate understanding of enterprise IT Infrastructure including Networks Firewalls OS Databases Web Applications etc. Understanding of ISMS principles and guidelines. Relevant frameworks (e.g. ISO27001) Desirable - Training / Certification in relevant processes / frameworks related to operations / project / cyber security etc. Additional Comments: Zscaler Solution Design, Planning, and Implementation Configuration Optimizations Network design consulting for the Compass Markets Fortinet firewall support for the SCCM, AD, POC and upgrades Europe and NA team Zscaler ops support during the NA and EU working hours. Zscaler deployment on the Mobile and POS devices. Required Skills Zscaler,Network,sccm

As a candidate for the RDS JD position at Birlasoft, you will play a crucial role in managing computer systems, applications, and mobile devices. Your responsibilities will include installing, configuring, and maintaining these systems to ensure optimal performance and security measures. You will also be tasked with developing solutions to enhance the end-user computing experience and providing technical support to users in utilizing computer equipment and software effectively. In addition to managing the desktop environment, including updates and patches, you will collaborate with IT teams and vendors to address complex technical issues. It will be essential for you to adhere to company IT policies and security protocols while designing and implementing MacOS environments. Troubleshooting and resolving hardware, software, and network issues specific to Mac systems will also be part of your daily tasks. Furthermore, you will administer and manage Apple devices using Mobile Device Management tools like Jamf or Intune. Deploying software updates, patches, and security configurations across Mac devices will be crucial, along with providing technical support and training to end users for Mac systems and applications. Collaboration with cross-functional IT teams to integrate Mac devices with existing systems and workflows is also expected. Your role will involve providing advanced technical support for end-user computing devices, including desktops, laptops, mobile devices, and peripherals. Managing device configurations, updates, and security policies using tools like SCCM, Intune, or similar endpoint management systems will be part of your routine. You will also support onboarding and offboarding processes, including account setup and device deployment, while collaborating with Level 1 support teams for issue escalation and resolution. Moreover, your familiarity with networking fundamentals, including VPN, firewalls, and identity services such as Active Directory, Azure AD, or other IAM platforms will be beneficial. Your knowledge of Single Sign-On, Multi-Factor Authentication, and password management systems, along with troubleshooting access control and user authentication issues, will be essential in this role. Experience with directory services like Active Directory and cloud-based identity solutions such as Azure AD and AWS IAM will also be valuable. In summary, as the RDS JD - English, Portuguese, Spanish at Birlasoft, you will be at the forefront of managing and optimizing computer systems and applications to ensure a seamless end-user computing experience. Your technical expertise and collaborative skills will be instrumental in resolving complex technical issues and enhancing the overall IT environment for the organization.,

As an Infoscion, you will play a vital role in the delivery team by engaging with clients to resolve quality assurance issues and ensure exceptional customer satisfaction. Your responsibilities will include understanding client requirements, creating and reviewing designs, validating architecture, and delivering top-notch service offerings in the technology sector. In this role, you will be involved in project estimation, providing insights for solution delivery, conducting technical risk planning, performing code reviews, and reviewing unit test plans. Additionally, you will lead and mentor your teams to produce optimized, high-quality code deliverables while promoting continuous knowledge management and adherence to organizational guidelines and processes. Your contribution will be crucial in developing efficient programs and systems to support clients in their digital transformation journey. If you possess the skills and passion to help clients navigate through their digital transformation, this opportunity at Infosys is tailored for you. Preferred Skills: - Foundational: Service Management, ITIL - Technology: Architecture - ITIL, EUC-Others, SCCM - Technology: Infrastructure Administration, Monitoring - Remedy-Design, Service Now - Technology: Infrastructure Testing - Data Center Migration - Technology: Infra_ToolAdministration-ITSM - BMC Remedy ITSM, ITSM,

The Digital Workplace Practice Head plays a crucial role in shaping and implementing the digital workplace strategy to enhance employee experiences through seamless technology integration. As a visionary leader, you will be responsible for driving presales and solutions for digital workplace initiatives, requiring a deep understanding of digital tools, collaboration platforms, and workplace trends. Your main responsibilities will include formulating and executing a comprehensive digital workplace strategy aligned with the company's objectives, leading a team in designing and managing digital workplace solutions, overseeing RFP and RFI processes, collaborating with cross-functional teams to identify digital workplace needs, and promoting the adoption of digital solutions for improved productivity and collaboration. It is essential to stay updated on industry trends and emerging technologies to enhance the digital workplace environment continually. Candidates for this role should have a Bachelor's degree in information technology, Business Administration, or related fields, with a preference for a Master's degree. Proven experience in leading digital workplace initiatives, strong knowledge of digital tools and collaboration platforms, excellent project management skills, outstanding communication and interpersonal skills, and the ability to leverage data for continuous improvement are key qualifications. Driving change and fostering innovation within the organization are also essential skills. In addition to the core responsibilities, the role will involve extensive experience in solution RFP response, end-to-end solutioning of digital workplace solutions, industry trend analysis, and alignment with future workplace strategy. Specific expertise in various technologies such as Modern Management, Microsoft Intune, SCCM, Mobile Device Management, DaaS, Field Services, DEX, Print Management Solutions, Remote support services, M365 services, Sharepoint, Email, and OneDrive is required. Experience in migration, VDI technologies, on-premises, and cloud-based solutions, as well as hands-on experience in responding to RFPs and building proposals, is crucial. Preferred skills include proficiency in Cloud Platform and Modern Workplace Transformation Services. The successful candidate should be competent in presenting solutions to global clients, possess excellent written and communication skills, and have a strong focus on building operating models for delivery and defining team roles for project execution.,

As an Infoscion, a typical day involves working as part of the Infosys consulting team to address customer issues, diagnose problems, design innovative solutions, and ensure successful deployment to achieve client satisfaction. Your responsibilities include developing proposals, contributing to solution design, configuring products, conducting pilots, and resolving any queries related to requirements and solution design. Additionally, you will conduct solution demonstrations, workshops, and prepare effort estimates in alignment with customer budgetary requirements and organizational financial guidelines. You will take an active role in leading small projects, contributing to unit-level and organizational initiatives to deliver high-quality, value-adding solutions to customers. If you believe you have the skills to assist clients in their digital transformation journey, this opportunity is ideal for you. In terms of technical requirements, you should possess expertise in technology areas such as EUC App Virtualization, Microsoft App V Technology, EUC Patching and Distribution (SCCM), Server Administration, MS Windows, and Microsoft Technologies. Additionally, you should have the ability to develop value-creating strategies, understand software configuration management systems, stay updated on the latest technologies and industry trends, demonstrate logical thinking and problem-solving skills, collaborate effectively, understand financial processes and pricing models, assess and improve processes, and have knowledge of at least one or two industry domains. Client interfacing skills, project management, and team management capabilities are also essential for this role. Preferred skills for this position include experience in Server Operating System Administration (Windows), SCCM, Mobile Device Management (Intune), and Universal Windows Platform.,

You need candidates with previous leadership or management experience. The ideal candidate should have at least 5+ years of experience in Software Asset Management with a strong exposure to Hardware Asset Management practices. It is essential to be a ServiceNow Certified Implementation Specialist SAM and have hands-on expertise with ServiceNow SAM Pro, including configuration, reporting, and lifecycle automation. Deep knowledge of Microsoft licensing and other major software publishers is required. Demonstrated experience in managing end-of-life software lifecycle and orchestrating removal/updates is a plus. Working knowledge of SCCM and Intune, especially for coordinating software installations and removals is important. Strong analytical, organizational, and communication skills are necessary. Experience supporting software contract renewals with Procurement and business stakeholders is a must. Ability to interpret licensing agreements and identify cost-saving opportunities is crucial. Familiarity with ITIL and ITAM best practices is beneficial. We are seeking a skilled and detail-oriented Manager of Software Asset Management (SAM) to join our IT team. The role involves leading the end-to-end management of software assets across the organization. Responsibilities include maintaining license compliance, optimizing usage, and supporting the overall IT Asset Management (ITAM) strategy. The ideal candidate must have hands-on experience with ServiceNow SAM Professional, a solid understanding of software publisher licensing models (especially Microsoft), and a collaborative approach to working across IT, procurement, and business units. Key Responsibilities: - Lead the full Software Asset Management lifecycle, including acquisition, inventory, compliance, optimization, and retirement. - Administer and continuously enhance ServiceNow SAM Professional, ensuring accurate discovery, normalization, reconciliation, and reporting. - Partner with the SCCM and Intune teams to orchestrate automated software deployments and removals across end-user devices. - Develop and maintain policies, procedures, and documentation related to Software Asset Management (SAM). - Collaborate with business owners and Procurement to support contract renewals, ensuring entitlements align with usage and organizational needs. - Manage and document end-of-life (EOL) software, ensuring timely decommissioning and risk mitigation. - Onboard Software publishers in SAM Pro and create Effective License Positions (ELPS) for major vendors (e.g., Microsoft, Adobe, SAP, VMware, etc.). - Monitor software consumption and provide optimization recommendations to reduce cost and mitigate compliance risk. - Support internal and external audits, including license true-ups and vendor audit responses. - Provide SAM reporting and dashboards to IT leadership and key stakeholders. - Work closely with Hardware Asset Management (HAM) and CMDB teams to align asset records and drive data integrity. - Stay informed of market trends, licensing changes, and emerging SAM technologies.,

We are looking for a visionary and highly experienced Director of End User Computing (EUC) to spearhead the global EUC strategy, delivery, and innovation within our enterprise. You must possess in-depth knowledge in analytics-driven EUC operations, large-scale endpoint management, digital workplace transformation, and engaging stakeholders at the C-suite level. The ideal candidate will have more than two decades of progressive experience in EUC, showcasing a proven track record of leading global teams, revolutionizing workplace technologies, and utilizing data-driven insights to elevate user experience, security, and productivity. Your responsibilities will include defining and implementing the global EUC strategy in alignment with business objectives and IT transformation goals. You will be tasked with modernizing digital workplace technologies such as M365, VDI, device lifecycle, endpoint security, and mobility. Additionally, driving initiatives to standardize and automate EUC services across various regions and business units will be crucial. Establishing governance for EUC policies, compliance, and SLA/KPI metrics is also part of your role. You will be responsible for developing and spearheading end-to-end EUC analytics programs to enhance performance, user behavior, incident patterns, and service quality. Leveraging telemetry and real-time data for proactive support, predictive maintenance, and digital experience management (DEX) will be essential. Utilizing tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to create dashboards and gain insights is also a part of your job. Overseeing the delivery of EUC services, including Service Desk, Desktop Support, VDI, Collaboration Tools, and Mobile Device Management (MDM), will fall under your purview. Managing partnerships with global MSPs, hardware vendors, and software providers, defining global operational models (ITIL-based), and ensuring high service reliability and cost efficiency will be critical. Collaborating with InfoSec to enforce endpoint security policies and Zero Trust principles, ensuring compliance with global regulations (GDPR, HIPAA, ISO 27001, etc.), and leading vulnerability management, patch compliance, and secure device onboarding are also part of your responsibilities. You will manage and mentor global EUC teams across different time zones, cultivate a culture of innovation, accountability, and continuous improvement, and enhance employee satisfaction through digital experience improvements. The ideal candidate should have over 20 years of experience in IT infrastructure, with at least 10 years in EUC leadership roles. Deep expertise in M365, Intune, SCCM, Azure AD, Windows 10/11 lifecycle management, Virtual Desktop (Citrix, Azure Virtual Desktop, VMware Horizon), Endpoint Analytics, and Digital Experience Monitoring is required. Proven experience in managing global organizations with 5,000+ users, expertise in EUC analytics, data storytelling, continuous improvement programs, budget ownership, vendor management, and relevant certifications such as ITIL, PMP are preferred. Strong interpersonal skills, executive communication abilities, and cross-cultural leadership skills are essential for this role.,

As a Mobile Device Management (MDM) Specialist with 10 years of experience in Microsoft Intune, you will be responsible for providing advanced troubleshooting, policy design, and strategic implementation of mobile and endpoint management solutions across the enterprise. Your role will involve managing device enrollment, compliance policies, conditional access, and application deployment for Windows, iOS, Android, and macOS devices. Your key responsibilities will include: - Providing L3 support for Microsoft Intune and related MDM technologies - Designing, implementing, and maintaining Intune policies - Troubleshooting complex issues related to device configuration, app deployment, and user access - Collaborating with security and infrastructure teams to ensure secure device management - Monitoring and optimizing Intune performance, reporting, and analytics - Leading Intune migration projects and contributing to enterprise mobility strategy - Documenting technical procedures, configurations, and best practices - Mentoring L1 and L2 support teams and providing knowledge transfer In addition to your expertise in Microsoft Intune, you should have experience with Microsoft Endpoint Manager SCCM integration, co-management, and familiarity with Apple Business Manager, Android Enterprise, and Windows Autopilot. Excellent problem-solving, communication, and documentation skills are essential for this role. Relevant certifications such as Microsoft Certified Endpoint Administrator Associate would be a plus. Preferred skills include experience with Symantec Endpoint Protection, JAMF, Microsoft Security Essentials, iOS development platform, and other leading MDM products. Your in-depth knowledge and hands-on experience in MDM, EMM, and Intune will be critical in ensuring the effective management of mobile devices and endpoints within the organization.,

: Desktop L1 Profile : 1. Candidate should have at least 1.5 to 2 years experience. 2. Candidate should have experience in Service now tools 3. Candidate should have experience in managing BitLocker, BSOD, Network Printer Installation, SCCM, SLA, MS Office, One Drive, end-user devices, remote applications and OS such as Windows. 4. Candidate should have experience in Active directory. 5. Candidate should have experience in VPN Tunnels and Proxy etc. 6. Candidate should have knowledge on ticketing tool and Incident management. 7. Candidate troubleshooting sills. 8. Candidate should have knowledge in new system configuration, IMAC checklist. 9. Candidate should be a graduate. 10. Candidate should be knowledge in Network like IP, DORA, Domin, gateway etc.

: Desktop L1 Profile : 1. Candidate should have at least 1 or 2 years experience. 2. Candidate should have experience in Service now tools 3. Candidate should have experience in managing BitLocker, BSOD, Network Printer Installation, SCCM, SLA, MS Office, One Drive, end-user devices, remote applications and OS such as Windows. 4. Candidate should have experience in Active directory. 5. Candidate should have experience in VPN Tunnels and Proxy etc. 6. Candidate should have knowledge on ticketing tool and Incident management. 7. Candidate troubleshooting sills. 8. Candidate should have knowledge in new system configuration, IMAC checklist. 9. Candidate should be a graduate. 10. Candidate should be knowledge in Network like IP, DORA, Domin, gateway etc.

Desktop L2 Profile : 1. Candidate should have at least 2.5 to 3 years experience. 2. Service now tools 3. How many types of case priority are there ? 4. What priority cases do you handle? 5. Good knowledge with the Technical and VIP user handling 6. Compliance Part as well ( Bit Locker , Security , Antivirus , Patch etc,) 7. Candidate should have experience in managing BitLocker, BSOD, Network Printer Installation, SCCM, SLA, MS Office, One Drive, end-user devices, remote applications and OS such as Windows. 8. Candidate should have experience in Active directory. 9. Candidate should have experience in VPN Tunnels and Proxy etc. 10. Candidate should have knowledge on ticketing tool and Incident management. 11. Candidate troubleshooting sills. 12. Candidate should have knowledge in new system configuration, IMAC checklist 13. Candidate should be a graduate.

Job Title: EMM Intune Architect (SOT Mobile Device Experience) Location: PAN India Experience: 8+ years in Enterprise Mobility Management Employment Type: Full-time Job Summary: We are looking for an experienced EMM Intune Architect with hands-on expertise in Microsoft Intune and SOTI MobiControl to design, implement, and manage enterprise mobility solutions. The ideal candidate should be well-versed with mobile device lifecycle management, policy enforcement, security, and application distribution using MDM/MAM tools. Key Responsibilities: Architect and implement scalable solutions using Microsoft Intune for MDM (Mobile Device Management) and MAM (Mobile Application Management). Integrate SOTI MobiControl to support non-Windows or rugged devices (Android/iOS). Create and manage compliance policies, configuration profiles, and device enrollment processes. Design and deploy conditional access and role-based access control strategies. Implement Zero Touch Enrollment (ZTE), Apple DEP, Knox Mobile Enrollment (KME), etc. Lead the migration from legacy MDM platforms to Intune-based UEM strategy. Collaborate with stakeholders to define technical requirements and ensure seamless integration with existing infrastructure (AAD, SCCM, Exchange, etc.). Troubleshoot Intune/SOTI-related issues and provide L3/L4 level support. Prepare HLDs, LLDs, and implementation plans aligned with Wipro s project standards. Ensure security compliance across all managed mobile devices. Required Skills: Strong architecture and hands-on experience with Microsoft Intune (Endpoint Manager) . Experience with SOTI MobiControl for rugged or specialized mobile devices. Solid understanding of MDM/MAM, compliance policies, VPN, Wi-Fi, certificates, and security baselines. Familiarity with Azure Active Directory , Azure AD Conditional Access , AutoPilot , Apple Business Manager , and Android Enterprise . Knowledge of scripting (PowerShell) for automation and reporting tasks. Experience working with enterprise environments, especially in BFSI or large IT clients. Preferred Qualifications: Microsoft Certifications (MS-101, MD-102, SC-300) or equivalent. Experience with co-management scenarios (Intune + SCCM). Soft Skills: Strong communication and client-facing skills. Ability to work independently and as part of a distributed team. Proven track record in large-scale Intune/SOTI deployments.

Number of Openings 1 ECMS ID in sourcing stage 530230 Duration of Contract 6 months Total Yrs. of Experience 10-15 yrs Relevant Yrs. of experience 10 yrs Detailed JD (Roles and Responsibilities) Key Responsibilities: Design and Implementation: Design and implement Intune solutions for endpoint management, including device enrollment, policy configuration, and application deployment. Configuration and Management: Configure and manage device enrollment, compliance policies, security update deployments, and application deployment. Monitoring and Maintenance: Monitor Intune performance, identify issues, and ensure smooth operations. Troubleshooting: Troubleshoot issues related to Intune deployments, policies, and applications. Security: Implement and manage security policies and configurations, including Defender for Endpoint and device encryption. Collaboration: Collaborate with other IT teams, including those managing Microsoft 365, security, and other related areas. Essential Skills and Experience: Strong understanding of Microsoft Intune and its functionalities. Experience with Windows client and non-Windows devices. Experience with Microsoft Entra ID and Microsoft 365 technologies. Knowledge of device enrollment, compliance policies, and application deployment. Troubleshooting skills and experience with Intune and related technologies. Experience with scripting languages (e. g. , PowerShell) is a plus. Mandate: Strong communication and excellent in client interaction skills. Mandatory skills INTUNE Desired/ Secondary skills INTUNE, SCCM Domain End User Services/Support