725 Sccm Jobs - Page 26

Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1 incidents and service requests Measures of Outcomes: 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets - OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements9) Number of tickets reduced by analysis 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets closed Outputs Expected: Monitoring: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Repetitive analysis for finding high ticket generating Cis. Adhere to ITIL best practices Runbook Reference/Change: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Escalation/Elevation/Routing of tickets: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation respective teams/customer based on defiled process. Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure. Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Close/resole L1 tickets with help from respective tower. Actively participate in team/organization-wide initiatives. Installation: Install software software/tools and patches Stakeholder Management: Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA meetings. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization' s policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals and provide feedback for mentees. Assist new team members to understand the customer environment. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers2) Networking:a. Good in Monitoring tools and Device back up schedulingb. Basic DHCP and DNS configuration in routers and switchesc. Basic troubleshooting skills in 'show ip route' 'sh mac address-table' etcd. Static and dynamic IP routing protocols basics3) Server:a. Basic to intermediate powershell / BASH/Python scripting skillsb. Manual patch of QA serverc. Analyse space s from a server and engage Capacity Mgmt. team for disc expansion4) Storage and Back upa. Ability to handle Storage and Backup issues independentlyb. Ability to handle Vendor management Device management Storage array managementc. Perform Hardware upgrades firmware upgrades Vulnerability remediationd. Ticket analysis Storage and backup Performance management various trouble shootings5) Database:a. Patching and upgrading the DB server and application toolsb. Tweak queries making them run as fast as possiblec. Logical and Physical Schema design (indexing constraints partitioning etc.)d. Ability to visualize debug the end-to-end flow of business transaction model and applicationse. DB migration export/import Knowledge Examples: 1) Fair understanding of customer infrastructure ability to co-relate failures 2) Monitoring knowledge in infrastructure tools3) Networkinga. IP addressing and Subnetting knowledgeb. Preferably certified in Cisco's basic certification trackc. IOS upgradation knowledge and IOS patching knowledge4) Servera. Intermediate level knowledge in active directory DNS DHCP DFS IIS patch managementb. Strong knowledge in backup tools such as Veritas/Commvault/Windows backup storage concepts etcc. Strong Virtualization and basic cloud knowledged. AD group policy management group policy tools and troubleshooting GPO se. Basic AD object creation DNS concepts DHCP DFSf. Knowledge with tools like SCCM SCOM administration5) Storage and Backupa. In depth knowledge in Storage & Backup technology Storage allocation and reclamation Backup policy creation and managementb. Strong knowledge in server Network and virtualization technologies6) Toola. Knowledge in Infrastructure and application technologiesb. Understanding of monitoring concepts and processc. Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etcd. Knowledge in administration of tools like SCOM Solarwinds CA UIM Nagios ServiceNow etc7) Monitoringa. Good understanding of networking concepts and protocolsb. Knowledge in Server backup storage technologiesc. Desirable to have knowledge in SQL scriptingd. Knowledge in ITIL process8) Database:a. Knowledge of Database security9) Quality Analysisa. Exposure to FMEA audit practicesb. Exposure to technology/processes as per audit requirements.10) Working knowledge of MS Excel Word PPT Outlook etc. Additional Comments: Security Analyst IAM - Governance Roles & Responsibilities a. Execute IAM controls crucial to identity lifecycle management (e.g, access request, access administration, termination monitoring, access reconciliation, etc.) b. Execute role and user access certifications for applications and systems to ensure compliance with SOX (Sarbanes-Oxley) and SOC requirements. c. Maintain changes required to keep SOP's up to date d. Contribute to process improvement initiatives. Required Skills Iam,Security Analysis,Identity Access Management

RoleMedical Advisor Type Full Time Job description - Plan, collate, analyse, develop and execute medical initiatives in the portfolio. - Plan and execute the pre-launch and launch medical activities with impact measurement. - Develop omnichannel content and inputs for medico-marketing activities. - Co-create and roll out the disease awareness initiatives and engagement of digital KOLs. - Answering scientific queries of internal & external customers. - Support Global and local Data generation Studies. - Support and follow up on ISS. - Initiating and reviewing medical publications. - Review and approval of promotional materials and scientific content. - On field training of Regional Medical Affairs team. - Training of cross functional teams. - Conduct Face to face meetings. - Execute KOL briefing plans for medico-marketing activities. - Support Global and Local Investigator meetings. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Konecranes IT is an integrated part of Konecranes operations globally. Our mission is to drive and support the process harmonization with optimal IT solutions and at the same time reduce the fragmentation of IT systems. We are executing 6 strategic business IT projects and delivering IT services in approx. 50 countries and for more than 11000 employees. Our main target is to keep business up today & every day. Our global team is working in 20 countries and covers all geographical regions. Global IT Support Team Member is part of the Global IT Service Delivery team that provides Technical and Software distribution services globally 24* 7 in English Responsibilities are - Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure. - Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required. - Adopt IT processes and policies during day to day support. - Handling IT project activities assigned to you. - Identify and communicate the problem areas based on the incoming incidents. - Assistance during User Acceptance Test What we expect from you : IT skills - 0-1 years of experience in Windows environment. - Good knowledge of OS, Network and Applications. - Familiarity with iOS, Android, Windows and other mobile operating systems - Knowledge on SCCM is preferred. - Bachelors Degree in computer/IT field. General skills - Customer Service Minded attitude. - Good Presentation and communication skills. - Ability to learn and share knowledge with other team members. - Be a good communicator and good listener within the team. - ITIL knowledge is preferred. - Ability to coordinate with multiple teams. - Willing to work in 24x7 shift environment. What we offer to you - Insight to the IT Service Delivery. - Training on supporting latest IT technologies in software & hardware domain. - Work life balance. - Innovative and dynamic working environment. - The support of an excellent IT Service Delivery Team. - Possibility to work in leading crane building company with leading technology. - Competitive Salary.

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

Manage SCCM infra incl. role/site mgmt, app/patch deployment, OSD, monitoring, reporting (SQL/WQL/Power BI), automation (PowerShell/Graph API), and troubleshooting. Ensure compliance, documentation, and infra health

Lead digital workforce platforms like messaging, scheduling, virtual workspace. Guide team delivery, platform execution, and agile coordination Required Candidate profile 10–15 yrs in IT delivery, workforce enablement, stakeholder collaboration. Agile/Scrum required.

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune . We are looking for candidates with 3 + years of experience in SCCM and Intune. Job Description Primary Skills SCCM Engineer Intune L3 Engineer Powershell scripting Autopilot Autopatch Interested candidates for above position kindly share your CVs on Priyanka.sar@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

Job Title: Senior EUC Location: Bangalore Expereience: 5-10 Years Job Description: We are seeking a highly skilled and experienced Senior System Engineer with deep expertise in End User Computing (EUC) and endpoint security. This role requires comprehensive knowledge of Windows (endpoint and server), macOS, Ubuntu, and Debian platforms, combined with hands-on experience in systems automation, endpoint management, and security tools. The ideal candidate will play a pivotal role in managing and securing our multi-platform environment, driving automation initiatives, and ensuring high standards of service delivery and system integrity across the organization. Key Responsibilities: Manage, maintain, and support End User Computing (EUC) infrastructure across Windows, macOS, Ubuntu, and Debian environments (endpoint and server). Provide advanced-level troubleshooting and system administration support for OS-related issues, application performance, and system availability. Implement and enforce endpoint security solutions, including DLP , EDR , XDR , and vulnerability assessment and mitigation practices. Deploy, manage, and troubleshoot software updates, patches, and OS configurations using tools such as Microsoft SCCM , Intune , ManageEngine UEM , or equivalent endpoint management platforms. Design and implement scripts and automation solutions (PowerShell, Bash, Python, etc.) to improve operational efficiency and reduce manual intervention. Collaborate with security, network, and infrastructure teams to ensure endpoint compliance with corporate security policies and regulatory standards. Participate in the lifecycle management of EUC devices, including onboarding, provisioning, patch management, and decommissioning. Conduct regular audits and assessments of system configurations, vulnerabilities, and patch levels across all supported platforms. Maintain detailed documentation, SOPs, architecture diagrams, and technical guides for EUC systems and services. Provide mentorship and guidance to junior engineers and support staff as needed. Engage in IT projects focused on EUC modernization, platform migrations, and security enhancements. Requirements: Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience). 5+ years of experience in a senior-level EUC, system engineering, or infrastructure role. Strong expertise in operating system management and troubleshooting for: Windows Endpoint and Server macOS Ubuntu / Debian Demonstrated experience in endpoint management tools such as SCCM, Intune, ManageEngine UEM, or similar. Proven track record in scripting and automation using PowerShell, Bash, or Python . Exposure to endpoint protection platforms (DLP, EDR, XDR), with the ability to implement and maintain secure endpoint configurations. Familiarity with vulnerability assessment tools and mitigation strategies. Strong knowledge of security controls , encryption standards, patch management, and compliance practices. Excellent troubleshooting, communication, and documentation skills. Ability to work independently, manage multiple priorities, and collaborate in a cross-functional team environment. Preferred Qualifications: Industry certifications such as Microsoft Certified: Modern Desktop Administrator Associate , CompTIA Security+ , CEH , or equivalent. Experience in zero-touch deployment, mobile device management (MDM), and endpoint provisioning automation. Exposure to cloud-based EUC solutions such as Autopilot , or Jamf (for macOS)

The Workplace L2 administrator is part of the SAB IT Operations organization, reporting to ISC Infra Lead Tower in India and functionaly reporting to the SAB IT IT Operations manager in Belgium. We are seeking an IT Workplace L2 engineer responsible for maintaining and supporting our workstations fleet for SAB and its subsidiaries. The ideal candidate will handle system patching, BitLocker activation follow-ups, GPO installation and provide IT services following defined procedures. He/she participates in the proper functioning of SAB Workstations by guaranteeing the cyber compliance, packages deployment and maintenance of the various workstations with a view to quality, productivity and security. Role & responsibilities As part of its activity, the IT Workplace L2 engineer oversees cyber ops, which includes ensuring that all Nexthink KPIs related to workstations are compliant with Group objectives. Amongst others, • Patching Windows 10 & 11 machines following internal patching schedule and procedures. • BitLocker compliance follow-up: identify unencrypted PCs, contact users, guide them through activation, and verify encryption status and cipher mode. The IT Workplace L2 engineer is also in charge of level 2 activities based on tasks assigned by the SAB Infra team, • Support software installations through SCCM or via manual/local sources where applicable. • GPO maintenance, harmonization and clean-up • Deliver Level 2 IT support based on defined procedures • Provide network share access to users following a predefined process. • Document activities in the ITSM tool (ServiceNow). • Escalate complex issues to L3 teams as needed.

Windows Admin JD Primary Skill Strong Lead L3 Windowss SCCM powershell Secondaryoptional skill SQL Cluster knowledge Windows admin Strong knowledge of SCCM Experience Exp 3 10 yrs or even more depending on candidate skillset

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided NOTE - 1 Yr+ Technical Support Exp with International Clients on Papers (Mandate) Only Immediate Joiners Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

ASTER DM HEALTHCARE LIMITED is looking for Senior Specialist Radiology & Imaging Sciences to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Management Level G Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQs growth story worldwide. Capitalising on India s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. EQ s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary EQ is looking for a Senior Server Operations Engineer to help us deploy and manage our Global infrastructure hosted in multiple data centre and cloud. We are searching for an enthusiastic engineer ready to join our team to help us evaluate, implement, deploy and support technologies that enable our users to collaborate with UK & US customers. The motivated candidate should have a firm understanding of IT system Infrastructure with good knowledge and understanding of server infrastructure (Windows & Linux), fileservers, security fundamentals, network devices such as load balancers and Firewalls. Responsibilities and Skills Required Troubleshoot Microsoft Server Operating Systems - Windows 2008 R2, 2012 and 2016, 2019 Active Directory, Group Policy, DHCP, DNS, ADFS, Hyper-V, SCVMM, VMWare, System Centre End Point Protection, SCOM, SCCM configuration. Help engineer, deploy & manage Move IT Ipswich SFTP systems. Experience in SFTP migration and file transmission management. Experience in PowerShell or terraform scripts. Experience in Managing PKI infrastructure. Azure System Administration will be added advantage. EQ India Benefits: Being a permanent member of the team at EQ as you will be working on US/UK business hours you will be rewarded by our company benefits, these are just a few of what is on offer: Comprehensive Medical & Life Assurance cover Maternity leave of 6 months full pay, 10days paid paternity leave Long Term Incentive Plan (LTIP) for all colleagues Accidental & Life cover 2 times of concerned CTC

Role & responsibilities Prefer Citrix Certified professional with 8 years of experience in Citrix technologies and working in a mid to large organization Hands on Citrix version migration experience onprem environment Should have expertise on Citrix XenDesktop XenApp Should have handon experience with NetScaler firmware upgrade certificate renewal and troubleshooting Should have expertise on Appsense setting up environment configurations troubleshooting Having knowledge for Appsense infra server migration and evergreen will be addon advantage Should have good understanding for PowerShell scripting and other reporting tools for Citrix technologies Should have expertise on Server Operating systems like Windows Server 20121619 Having significant knowledge on Server Virtualization Hypervisor VMware ESXi vCenter SQL Database SAN storage Networking Should have good knowledge regarding application and patch deployment via SCCM and compliance Must have good verbal and written communication skills as the job role involves interaction with multiple stake holders across the globe Senior management Knowledge on Windows desktop OS hosted in a virtual environment Should have good understanding regarding VDI administration within Azure Should be willing to work 24x7 Should be aware of ITIL Agile processes Good knowledge on DR technologies and management Managing core infrastructure evergreening and migrations Should have significant knowledge on monitoring infrastructure via various monitoring and ing tools like Skills Mandatory Skills : Vmware Horizon,Windows Server,Amazon WorkSpaces End User Computing,Nerdio,Citrix Xenapp-Xendesktop,Azure Virtual Desktop,AWS Workspace Good to Have Skills : Amazon WorkSpaces End User Computing, Nerdio

Proven experience as an Application Packager, with a strong focus on MSI packaging techniques. Extensive hands-on experience with App-V Application Packaging using the App-V Sequencer. Solid understanding of Microsoft Store apps packaging techniques. P Industry: IT Location: Pune/Bengaluru Experience: 7 Years Role: Administrator Expected Date of Joining: Jan 01, 1970 Key Responsibilities Skills Design, create, test, and maintain application packages using various technologies including MSI, App-V, Microsoft Store apps, and MSIX. Utilize the App-V Sequencer for application virtualization packaging. Employ Wise Package Studio as the primary packaging tool. Analyse and modify MSI packages using Microsoft Orca. Collaborate with other IT teams to understand application requirements and deployment strategies. Contribute to the SCCM application deployment process, including package creation and testing. Develop and manage SCCM Collections for targeted application deployments. Troubleshoot application deployment issues on end-user devices. Automate packaging and deployment tasks where possible using Windows Batch and PowerShell scripting. (Advantage) Participate in Microsoft Intune application deployment processes. Document packaging standards, procedures, and best practices. Stay up-to-date with the latest application packaging technologies and trends. MSI Packaging App-V Sequencing SCCM Application Deployment SCCM Collection Management Application Troubleshooting Windows Batch Scripting Windows PowerShell Scripting (Added Advantage) Microsoft Intune App Deployment Apply Now

The role encompasses the following Desktop & Convergence Build/ SCCM Infra & Development Windows Desktop & Endpoint Management Engineers (x3) Previous experience of designing, implementing and maintaining a medium-large Windows desktop environment using Microsoft SCCM. Previous experience of designing, maintaining and supporting OS Deployment and OS Upgrade methodologies. Ownership of configuration management as it pertains to the Windows 11 build. Responsible for testing, approving and releasing all Windows Desktop OS-related patches. 3rd level escalation for Windows Desktop stability and/or performance problems. Responsible for creating and maintaining concise technical documentation including; design artifacts, knowledge base articles and standard operating procedures. Expert-level knowledge of Active Directory/Azure Active Directory. Expert-level knowledge of the Windows security framework. Expert-level knowledge of PC Hardware and troubleshooting. Good understanding of the Adaptiva content delivery products. Good understanding of VMware ESXi host and VM device management Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: MS System Center Configuration Manager. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Imaging. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Active Directory Admin. Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Software Distribution & Patch management. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: EMM Intune. Experience3-5 Years.

Mandatory Skills: Desktop Imaging. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience3-5 Years.

Exp - 7-9 yrs Location - Pune, Kochi CBR- 160K Band B3 BMC TrueSight OrchestrationDesign, develop, and maintain workflows in BMC True sight Orchestrator (AO) to automate ITSM, infrastructure, and business processes.Integrate BMC AO with tools such as Remedy ITSM, True Sight, ServiceNow, CMDB, SCCM, Active Directory, etc.Create, test, and deploy modules and adapters to support customized use cases.Collaborate with service delivery, infrastructure, and support teams to identify and automate repeatable tasks.Ensure orchestration environments are secure, scalable, and performing optimally.Maintain detailed documentation of workflows, integrations, and technical designs.Provide troubleshooting, performance tuning, and ongoing maintenance of AO components.Support upgrades and patching of the AO platform and adapters.Work closely with BMC support and product teams to resolve issues and implement enhancements.Required Skills & Qualifications:Strong hands-on experience with BMC Truesight Orchestrator (AO)/Helix Orchestration.Proficiency in XML, XSLT, JavaScript, and shell scripting.Experience developing custom modules and adapters.Solid understanding of ITIL processes and automation use cases.Web Service (SOAP, REST) conceptsBasic Java conceptsOS basic conceptsNetwork basic conceptsSSL conceptsBasic systems concepts (DB, File, Email)Basic protocols knowledge (Telnet,SSH,RDP,SFTP,FTP,SCP)TSO ArchitectureTSO Adapters (Basic and Application)TSO componentsTSO installationTSO developmentTSO Log file analysisXML, XPATH, XSLT (basic , advanced)Licensing ConceptsLDAP,SAML, local user managementIntegration concepts (BMC, 3rd Party)TSO Grid AdministrationBMC OOTB RunbooksBMC OOTB Modules/UtilitiesThread ConceptsRegex Concepts. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Truesight Orchestrator. Experience5-8 Years.