Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : ServiceNow ITSM Software Asset Management (SAM) Minimum 5 year(s) of experience is required Educational Qualification : Degree in IT or Business-related discipline; Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have Skills :Software License ManagementGood to Have Skills : ServiceNow ITSM Software Asset Management (SAM)Job Requirements :Key Responsibilities :1 Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets;2 Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales;3 Drive progress of SAM engagements resolution of compliance issues4 Deliver information to Customers on best licensing practices to enhance knowledge and understanding Technical Experience :1 An understanding of scan tools used to manage software deployment SCCM, CMDB, RV Tools, Map Toolkit, etc;2 Must have Knowledge on Microsoft, Adobe from Tier 2 or Tier 3 publishers ;3 Understanding of Licensing, maintenance and support elements of agreements; and4 Fair understanding of enterprise / server estate configuration4 A technical understanding of networks, the use of licensed software and software deployment; Professional Attributes :1 Excellent communication skills verbal written; 2 Advanced analytical skills using Excel or other software tools3 Strong project management and delegation skills, meeting and enforcing deadlines Educational Qualification:Degree in IT or Business-related discipline;Additional Info :Flexible shift timing

Project Role : Application Architect Project Role Description : Provide functional and/or technical expertise to plan, analyze, define and support the delivery of future functional and technical capabilities for an application or group of applications. Assist in facilitating impact assessment efforts and in producing and reviewing estimates for client work requests. Must have skills : Microsoft 365, Microsoft 365 Security & Compliance Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Architect, you will provide functional and/or technical expertise to plan, analyze, define, and support the delivery of future functional and technical capabilities for an application or group of applications. You will assist in facilitating impact assessment efforts and in producing and reviewing estimates for client work requests. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Lead the design and development of application solutions. Collaborate with stakeholders to understand requirements and translate them into technical solutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft 365 Security & Compliance. Strong understanding of cloud-based technologies. Experience in architecting and implementing Microsoft 365 solutions. Knowledge of security and compliance best practices in Microsoft 365. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft 365. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Intune Good to have skills : Workplace Technology Solutions, Apple macOS Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a Senior Analyst with expertise in Microsoft Intune administration and incident management to support enterprise endpoint management operations. The candidate should have hands-on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues. This role requires effective coordination with support teams, driving resolution for major incidents, and ensuring service stability. Roles & Responsibilities: Intune Administration & Endpoint Management:-Manage and maintain Microsoft Intune for Windows, macOS, iOS, and Android devices.-Handle device enrollment, compliance policies, app protection, and configuration profiles.-Troubleshoot and resolve Intune-related issues such as enrollment failures, compliance errors, and software deployment failures.-Work with Azure AD, Conditional Access, SCCM (co-management), and Group Policies.-Support Autopilot provisioning and policy enforcement for end-user devices.-Ensure endpoint security and compliance as per enterprise security policies. Incident Management & Troubleshooting:-Act as L2/L3 support for endpoint management issues and assist in resolving major incidents (P1/P2).-Work closely with Service Desk, SME teams, and vendors (Microsoft, JAMF) for troubleshooting.-Perform root cause analysis (RCA) and contribute to permanent fixes.-Maintain incident logs, documentation, and knowledge base for recurring issues.-Ensure adherence to SLAs for issue resolution and incident response.-Service Improvement & Automation:-Identify trends in incidents and recurring problems to improve service stability.-Automate manual tasks using PowerShell, Intune Graph API, and automation tools.-Assist in developing SOPs, technical playbooks, and troubleshooting guides.-Provide input to process improvements and optimization initiatives.-Stakeholder & Communication Management:-Collaborate with IT teams, end-users, and business stakeholders to address IT concerns.-Participate in technical discussions, problem-solving sessions, and weekly service reviews.-Maintain transparency in incident handling and provide timely updates to leadership. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune, Azure AD, Conditional Access, SCCM, and Co-management. Good To Have Skills: Experience with Workplace Technology Solutions. Strong understanding of endpoint management and security. Knowledge of Jamf for Apple macOS Management-Proficiency in PowerShell scripting and automation for troubleshooting Experience in troubleshooting hardware and software issues. Ability to communicate technical information effectively and stakeholder management skills. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Bengaluru office. A 15 years full-time education is required.

Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to develop, integrate, and maintain BMC Helix solutions that meet our clients unique needs. The ideal candidate should have a strong background in IT service management and a deep understanding of the ITIL, BMC Helix ITSM, DWPC, DWPA, BMC Helix Innovation Studio. Total years of experience - 5 to 8 years BMC years of experience - 3 to 5 years Key Responsibilities Solution Development: Design, develop, and implement BMC Helix applications and solutions tailored to business requirements. Integration: Integrate BMC Helix with other enterprise systems and third-party applications such as Intune, SCCM, XSOAR, Monitoring tools (SolarWinds, Site 24/7) to ensure seamless operations and data flow. BMC Discovery and CMDB health: Ensuring the Configuration Management Database (CMDB) is synchronized with the data discovered by BMC Discovery Customization: Customize BMC Helix modules, workflows, and user interfaces to enhance usability and meet specific business needs. Technical Support: Provide technical support and troubleshooting for BMC Helix applications, ensuring timely resolution of issues and minimal disruption to business operations. Documentation: Create and maintain detailed technical documentation, including design specifications, testing plans, and user guides. Collaboration: Work closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget. Training: Provide training and support to end-users and IT staff on BMC Helix functionalities and best practices. Continuous Improvement: Stay up to date with the latest developments in BMC Helix and IT service management to identify opportunities for process improvements and innovation. Support: Support issues related to the applications: Digital Workplace, Smart IT, Helix Dashboard, Remedy Single Sign-On, Mid-tier. Provide support for BMC Remedy ITSM modules including Incident Management, Problem Management, Asset Management, Configuration Database Management, Service Level Management Configuration: Configure Foundation data and set up ITSM modules. Manage Service Requests using SRM or the Digital Workplace Catalog. Create reconciliation jobs, custom datasets, attributes, and classes in CMDB. Maintain CMDB health checks and configure notifications using HTML. Reporting: Create Reports, Dashboards, and distribute reports. Others: Respond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Intune Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting tasks. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement technology at the operating system-level Perform hardware/software support Troubleshoot at L1 and L2 levels Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune Strong understanding of IT operations Experience with server and network areas Knowledge of software solutions/vendors/brands Hands-on troubleshooting experience Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Intune This position is based at our Bengaluru office A 15 years full time education is required

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Intune, VMware AirWatch Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will engage in resolving client issues and ensuring system functionality. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for system maintenance. Conduct regular system audits for performance optimization. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune, VMware AirWatch. Strong troubleshooting skills in Microsoft Intune and VMware AirWatch. Experience in system integration and configuration management. Knowledge of mobile device management (MDM) solutions. Familiarity with ITIL framework for service management. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Intune. This position is based at our Bengaluru office. A 15 years full-time education is required.

We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. AHEAD is searching for a Windows Engineer to be a part of our Managed Services team.Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. Duties and Responsibilities: Daily administration and support of core infrastructure systems Identify, analyze, and resolve problems on a variety of Operating Systems Windows Perform root cause analysis for issues / provide workarounds to ensure business continuity Create and document application & infrastructure requirements by working with those involved in the development of IT enhancements and changes, including Business Systems staff, developers, business stakeholders, and outside consultants as needed Ensure that client's infrastructure is healthy, stable, documented, and configured with accepted technical best practices Ensure business continuity and security across all systems supporting the company IT operations Qualifications/ Technology Experience: Minimum of 7 years of related experience in supporting Windows in an enterprise environment Experience in Active Directory (Group Policy , AD Replication Troubleshooting , DFSR , Kerberos Authentication , Advanced Troubleshooting Skills Windows Server Administration - (DNS , DHCP , Windows Server related advanced troubleshooting , Patching related troubleshooting ) Microsoft OS or other related training and certification required (MCSA, MCSE) Strong knowledge on Azure Infrastructure Entra ID Knowledge Experience in PowerShell and the ability to create and utilize scripts preferred Strong SCCM knowledge is required Managed Services or Consulting experience is a plus ITILv4 certification encouraged Qualifications: Soft Skills Technical troubleshooting and problem-solving capabilities. Approach projects and problems with a security first mindset. Superior customer service and training skills, Strong sense of urgency, ability to set priorities Ability to work without direct supervision. Organized and able to shift tasks as priorities evolve. Team-oriented collaborator willing to share knowledge and experience. Solid communicator with the ability to provide professional documentation. Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels Skilled in achieving results in a customer centric environment Self-motivated, able to work in a fast-paced environment and perform the job with little guidance Experience with performance monitoring tools LogicMonitor, SolarWinds, Elastic, etc. Ability to effectively interact with all levels of business via phone, written communication, and in person

Design, maintain, and monitor, a strategic, comprehensive service delivery roadmap to ensure business continuity (present and future) as they relate to the endpoint space. Develop and enforce engineering standards and models. Providing coaching to the team members. Design, maintain, and troubleshoot operating system images and task sequences in Microsoft Endpoint Configuration Manager (MECM) for a variety of physical platforms. Package and execute application deployments using MECM, Microsoft s standard installer technology (.MSI) and transforms (.MST), using industry standard tools such as Flexera AdminStudio, PSAppDeployToolkit, Advanced Installer, and Orca. Perform advanced troubleshooting on desktop/laptop related issues using industry standard tools such as ProcMon and Process Explorer. Write and maintain scripts using industry standard scripting languages including PowerShell and VBScript. Manage and troubleshoot Group Policy through the enterprise with a focus on workstation management and end user experience. Recommend and implements improvements to desktop architecture and design. Partner and collaborate with multiple technical teams (Architecture, Networking, Information Security, Support, etc.) to develop and support endpoint solutions. Investigating alternative methods to expedite the problem resolution by evaluating future technologies or process improvement. Triage and troubleshoot issues as escalated from Endpoint Support and Endpoint Administration. Participate in the identification of vulnerabilities and mitigation plan. Experience and Educational Requirements Bachelor s Degree, preferably in Computer Science, Management Information Systems or technology related field At least 10 years of experience in the IT field, 5 of which would be Infrastructure endpoint engineering related experience. Solid track record of solution development (across various domains) that deliver new technology and processes to support business needs. Successful deployment of thoughtful, effective, and timely solutions that address complex business solutions and enhance the user experience. Windows 10 Enterprise Operating system features, settings, and installation. Microsoft Endpoint Configuration Manager (SCCM), Intune, Autopilot, Jamf, and their use for managing features, settings, and configurations of Windows, Office, and third-party applications. Active Directory, Group Policy, and their use for managing user and computer objects. Ability to write scripts in PowerShell and VBScript. Familiarity with Defender, Bitlocker, etc. BIOS functions and configurations. Wire and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS. Experience in virtualization technology (Citrix, VMware) and thin/zero clients for delivery.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering effective solutions to enhance system performance and reliability. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Assist in the implementation of technology at the operating system level across all server and network areas. Provide hardware and software support for various software solutions, vendors, and brands. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune. Strong understanding of system troubleshooting techniques. Experience with remote desktop support tools. Familiarity with network configuration and management. Ability to document technical processes and solutions clearly. Additional Information: The candidate should have minimum 3 years of experience in Microsoft Intune. This position is based at our Gurugram office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on configured services running on various platforms within defined operating models and processes, including hardware/software support and technology implementation at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide L1 and L2/ basic and intermediate level troubleshooting. Ensure timely resolution of technical issues. Collaborate with cross-functional teams to address system issues. Document technical processes and procedures for reference. Assist in the implementation of new technologies for system enhancement. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune. Strong understanding of IT infrastructure and network systems. Experience in troubleshooting hardware and software issues. Knowledge of operating system-level configurations. Familiarity with server and network maintenance. Good To Have Skills: Experience with cloud-based IT management solutions. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Gurugram office. A 15 years full-time education is required. Qualification 15 years full time education

Role & responsibilities Design, configure, and implement complex systems and infrastructure solutions to meet business requirements. Assess existing systems and make recommendations for enhancements or upgrades to improve performance and efficiency. Lead system integration projects, ensuring compatibility and seamless integration with existing infrastructure. Oversee and maintain network infrastructure, ensuring optimal performance, security, and connectivity. Configure and manage firewalls, routers, switches, and other network components for secure and efficient data flow. Monitor system health, performance, and capacity, proactively resolving issues to minimize downtime. Implement and enforce security policies, including data protection, access controls, and vulnerability management. Perform regular security audits, vulnerability assessments, and risk management to safeguard IT infrastructure. Stay up-to-date with industry security standards and compliance requirements, ensuring adherence across all systems. Provide advanced troubleshooting for hardware, software, and network-related issues, offering guidance to junior team members. Act as a point of escalation for complex technical issues, ensuring timely and effective resolution. Collaborate with IT support teams to diagnose and resolve end-user issues, offering solutions and implementing preventive measures. Implement monitoring tools and frameworks to track system performance, uptime, and error logs. Analyze performance data to identify bottlenecks, optimize resource allocation, and maintain high system availability. Conduct regular system performance tuning and optimization to ensure maximum efficiency. Develop, implement, and regularly test backup and disaster recovery plans to ensure data integrity and business continuity. Maintain backup schedules and manage storage solutions, including on-premises and cloud-based solutions. Respond to disaster recovery scenarios, coordinating efforts to restore systems and minimize impact on business operations. Create and maintain automation scripts to streamline routine tasks, increase efficiency, and reduce manual effort. Implement infrastructure-as-code practices to automate deployment and scaling of systems. Utilize scripting languages (e.g., Python, PowerShell, Bash) to build automation solutions for system management. Lead and manage IT infrastructure projects, from initial planning through execution, ensuring timely completion. Coordinate with cross-functional teams to align project goals with business objectives. Prepare and present project status reports, documentation, and post-implementation evaluations to management. Maintain accurate documentation of system configurations, network diagrams, and standard operating procedures (SOPs). Create and update knowledge base articles to assist in troubleshooting and system maintenance. Train and mentor junior team members, providing technical guidance and knowledge-sharing to build team capabilities. Ensure compliance with DynaTech IT&IS policies and cybersecurity regulations across departments. Allocate resources for cybersecurity initiatives and support Cyber Security programs. Review Information Security risks, incident response, and coordinate with stakeholders. Establish and approve DynaTech IT&IS policies aligned with organizational strategy. Approve access based on job roles to ensure minimum necessary access. Qualification: Bachelors degree in Computer Science, Information Technology, or a related field. 5+ years of experience in systems engineering, IT infrastructure, or a related role. Professional certifications (e.g., Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), CompTIA Security+) are a plus. Strong knowledge of operating systems (Windows, Linux), virtualization (VMware, Hyper-V), and cloud platforms (AWS, Azure). Key Competencies/Skills: Strong expertise in server management, network configuration, storage systems, virtualization, and cloud technologies. Proficient in diagnosing and resolving complex system issues with a methodical approach. Experience with automation tools and scripting languages (e.g., PowerShell, Python) to improve system efficiencies. Knowledge of cybersecurity principles and experience in implementing and maintaining secure systems. Ability to manage and prioritize multiple projects effectively to meet deadlines. Strong communication skills to convey technical information clearly to team members and stakeholders. Ability to adapt to changing technology trends and learn new skills quickly.

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms6) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations7) Work on problem tickets for finding permanent solutions of repeated issues8) Create roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure. Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA); resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback.Assist new team members in understanding the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage & backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage & Backup:a. Subject Matter Expert in any of the Storage and Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Windows/Hyper -V admin L3 -Level L3, -Windows 2012 R2, 2016 and 2019 Expertise in Hyper-V failover clusters and related tools (Hyper-V Manager, Failover Cluster Manager). Hands-on experience with physical server environment management, preferably Dell hardware. Strong knowledge of SAN storage, iSCSI, and multipath configurations with failover cluster. -Replication of Servers from Primary site to Secondary -Working experience in the upgrade and reinstallation of OS Versions -Linux Server Support for deployment of Virtual Machines and basic troubleshooting -Group Policy Management and Active Directory -Working Experience on Patch and Vulnerability Management with fixes. -To Maintain the optimal System Performance and Stability -Managing User access -To Support and resolve issues in collaboration with Various Vendors for Hardware and Software issues -Troubleshoot system errors and review error logs -To provide suggestion on System Enhancement and upgrades by Assessing the entire Server Architecture -You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business -Team Collaboration -Vendor Management Required Skills Windows,Hyper,San Storage,Iscsi

- Engineer, maintain, and update the Firm's standard desktop image and software patch management. - Serve as a subject matter expert for endpoint hardware, Microsoft SCCM, Intune, Packaging tools, application deployment, and other enterprise platforms. - Maintain Microsoft AVD and Citrix application updates and software patches. - Take ownership of new technology implementations, including assessment, identification, testing, deployment, and documentation of standard endpoint hardware and software technologies. - Monitor market developments and provide recommendations for upgrades, endpoint engineering, and management solutions to enhance efficiency. - Actively monitor key metrics, report trends, and make recommendations for improvement. - Coordinate and lead system and service maintenance activities, including highly complex application and service upgrades, as well as regular health checks according to corporate policies and procedures. - Recommend and participate in the creation of corporate standards, best practices, and roadmaps for Information Technology endpoint systems, services, and technologies. - Demonstrate ability to work efficiently in a fast-paced, high-pressure environment, performing well under deadlines. - Proactively identify, develop, and implement automated service delivery, provisioning, and remediation processes to reduce or eliminate user interaction and enhance system and service reliability. Required Skills SCCM, Intune, EUC

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon , Bangalore Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

About the Job Skills Troubleshooting Hardware maintenance Remote desktop support Software installation Network configuration Customer service Operating system knowledge Documentation skills Roles and Responsibilities for Desktop support L1/L2/L3: Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office, Citrix, Cobian Backup, One stream & other tools). Installation and configuration of Windows based operating systems through SCCM / External device (Windows 10). Good experience in Installation, configuring & troubleshooting of Office 365, OneDrive. Installation and Managing of antivirus products. Taking / Monitoring Regular data backup, restoration of data & mail backup of MS outlook

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Job Title: Desktop Engineer Job Location: Bangalore , India Job Description: Focus Areas: The position requires a candidate with good knowledge of Intune, PowerShell Scripting and JAMF Help drive the journey of Intune adoption for endpoint management. Develop and maintain Autopilot Implementation in Allegion environment. Drive Windows Update for Business \ Windows Autopatch Adoption. Windows Virtual Desktop , AVD and Windows 365. Intune Configuration Profile maintenance . Cloud adoption by implementing new features released by MS to improve endpoint management. Knowledge on advanced PowerShell scripting and Power Bi reporting. Develop PowerShell Scripts for better management of endpoints on Intune/ SCCM / Azure Graph API platform. Good knowledge on Shell \Bash scripting \JAMF API Work with stake holders to develop cross platform automation. Develop PowerShell Auto Remediation Scripts for compliance issues. Develop/maintain PowerBI dashboards for Windows/Security Compliance. Working experience on building SSRS SCCM reports. Awareness of latest Microsoft and MacOS updates and features Continuous evaluation of new features and updates released by Microsoft and Apple . Keep oneself updated on the latest trends in the domain and continuous learning. Working experience on third party patch management Experience in Application Packaging Experience in Application packaging via Intune and JAMF Build platform PowerShell scripts and Bash scripts Deployment of Applications, Proactive remediation in Intune Skillset: Bachelor s degree in computer science or Electronics or equivalent combination of education and professional experience required . 4-9 years of experience in JAMF and Intune Competency . 4 to 5 years of deep knowledge of Scripting with API Good knowledge on Azure Active directory. Good knowledge on Azure Platform , Azu re automation Runbook, function app Good to have knowledge on Virtual machines, AVD and Windows 365 Knowledge on ITSM and ticketing tool like Service now. Highly organized and self-motivated with good time management skills. Customer service orientation, and strong interpersonal skills. Analytical thinker with creative problem-solving skills and attention to detail Proven ability to work closely with the business community as well as technical resources in a tactful, professional manner. Ability to facilitate meeting of peers, enable discussions that leads to resolution and communicate results. Strong verbal and written communication skills. Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives Works well with teams that may be globally co-located. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we re required to, but because it s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team . Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy

Scope: This role is responsible for providing advanced L3/L4 support for endpoint devices (Windows and macOS) across all the regions. The individual will manage enterprise endpoint tools including Intune, ManageEngine, DUO, BitLocker and ServiceNow to ensure devices are secure, compliant, and optimized for performance. They will also lead patch management, vulnerability remediation, and take end-to-end ownership of Adobe license provisioning, reassignment, and renewal activities. The role requires proactive engagement with global IT teams, end users, and procurement to deliver a seamless associate experience. Our current technical environment: Operating Systems: Windows 10/11 and macOS (latest supported versions) Endpoint Management Tools: Microsoft Intune ManageEngine Desktop Central, JAMF Security & Compliance Tools: BitLocker for encryption, DUO for multi-factor authentication, vulnerability remediation processes integrated with endpoint tools License Management: Adobe Admin Console for license provisioning, renewals, and audits ITSM & Reporting: ServiceNow for incident, change, and asset management, including custom reporting Deployment & Imaging: Windows OS deployment and Intune Autopilot Support Coverage: Global support model with regional teams in APAC, EMEA, and the US What you ll do: Provide advanced L3/L4 support for Windows and macOS endpoint devices across APAC and EMEA regions Manage and operate endpoint management tools including Microsoft Intune, JAMF, ManageEngine for device compliance, patching, and configuration Lead the deployment of security patches and vulnerability remediation across all managed endpoints Own the end-to-end management of Adobe licensing including provisioning, reassignment, cleanup, and coordination with procurement for renewals Ensure BitLocker encryption compliance and support DUO MFA for secure endpoint access Generate timely reports using ServiceNow on device health, compliance status, and software utilization for leadership Drive improvements in the associate experience by proactively identifying and resolving systemic endpoint issues Document SOPs and collaborate with global IT teams to ensure consistency in endpoint operations and support What we are looking for: Educational Qualification: BE/B. Tech, ME/M. Tech, or MCA with 5-7 years of relevant experience in endpoint support and enterprise IT environments. Strong hands-on experience with Windows and macOS endpoint support Proven expertise in endpoint management tools: Microsoft Intune, JAMF, SCCM, and ManageEngine Strong experience in patch management and vulnerability remediation using tools like Intune, JAMF, SCCM, and ManageEngine to ensure endpoint compliance and security across large enterprise environments Working knowledge of BitLocker encryption and DUO multi-factor authentication Experience with Adobe Admin Console for license management and renewals Proficiency in ServiceNow for asset management, reporting, and ITSM workflows Ability to independently troubleshoot and resolve complex L3/L4 endpoint issues Strong communication skills to interact with global teams and business stakeholders Excellent documentation and knowledge transition abilities A proactive, solution-oriented mindset focused on delivering top-tier associate experience Demonstrates problem solving and innovation ability. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like oursFind out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experienced and detail-oriented Intune/SCCM Engineer with a strong background in endpoint management, system configuration, and enterprise device deployment. Proficient in designing, implementing, and maintaining Microsoft Endpoint Manager solutions, including Microsoft Intune and System Center Configuration Manager (SCCM), to ensure secure, scalable, and efficient device management across the organization. Roles and Responsibilities Managing Windows and mobile devices through Intune, including policy configuration, application deployment, compliance settings, and conditional access. Administering SCCM for software distribution, patch management, OS deployment (OSD), and inventory reporting. Migrating environments from traditional on-prem SCCM to cloud-based Intune (modern management). Troubleshooting endpoint-related issues, ensuring system security and compliance with organizational policies. Collaborating with cross-functional teams to define and execute endpoint strategy and improve the end-user experience.

Req ID: 312855 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a EPM App Packaging Associate - Full Time to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). 7+ years of experience in repackaging applications in .MSI/.MSIx format using Admin Studio InstallShield & create transform files using Microsoft Custom Installation Wizard and Tuner. Understanding of MSI technology and command line options available. Proven experience relating to PowerShell, WSH VBScripting, WISE Scripting and Batch Scripting etc. Experience with any Software Distribution tool like Intune, Configuration Manager, SCCM, KACE etc is plus. Experience with any application virtualization tool like Thinapp, APPV etc is plus Understanding of OS virtual technology and Imaging tools like Vmware, Hyper-V. Resolving DLL conflicts, registry settings, recognizing applications related problems Windows Command line knowledge[Cacls, Xcacls, Regsvr32 etc] Testing Application in environments to include Windows 11. Excellent verbal and written communication skills Minimum Desired Education Graduation Engineering degree About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Testing, Virtualization, Consulting, Technology

ASSOCIATE CONSULTANT Experienced in Information Security Risk Management with experience in implementing and maintaining Risk Management frameworks (ISO 31000 & ISO 27001) Should have executed and managed consulting and audit assignments for clients in the areas such as internal audit, operational risk management and compliance management. Should be adept at conducting gap analysis, risk assessments to identify vulnerabilities. Have worked with organizations to develop Business Continuity Plans and Disaster Recovery related processes. Should be able to understand and explain technical vulnerabilities Basic knowledge on Active directory, firewalls, SCCM, MacAfee security products, DLP, Secure coding practices and product security Should have Knowledge on information security incident management. Specific Duties and Responsibilities Include: Proactively protect the organizations information by ensuring appropriate information security controls are in existence and enforced Conduct audits to verify the compliance to organizations security standards Assist in Business Continuity Planning and Implementation. Metrics collection & reporting Must Have Skills Excellent communication and presentation skills. Able to effectively interact with various functions. Good to have Skills / Certification Minimum: ISO27001:2013 Lead Auditor course Good to have: CISSP, CISA, CISM, ISO22301QualificationBE/ BTech, MCA, MBA with specialization in Information Security #eviden

ASSOCIATE CONSULTANT Experienced in Information Security Risk Management with experience in implementing and maintaining Risk Management frameworks (ISO 31000 & ISO 27001) Should have executed and managed consulting and audit assignments for clients in the areas such as internal audit, operational risk management and compliance management. Should be adept at conducting gap analysis, risk assessments to identify vulnerabilities. Have worked with organizations to develop Business Continuity Plans and Disaster Recovery related processes. Should be able to understand and explain technical vulnerabilities Basic knowledge on Active directory, firewalls, SCCM, MacAfee security products, DLP, Secure coding practices and product security Should have Knowledge on information security incident management. Specific Duties and Responsibilities Include: Proactively protect the organizations information by ensuring appropriate information security controls are in existence and enforced Conduct audits to verify the compliance to organizations security standards Assist in Business Continuity Planning and Implementation. Metrics collection & reporting Must Have Skills Excellent communication and presentation skills. Able to effectively interact with various functions. Good to have Skills / Certification Minimum: ISO27001:2013 Lead Auditor course Good to have: CISSP, CISA, CISM, ISO22301QualificationBE/ BTech, MCA, MBA with specialization in Information Security #eviden

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon , Bangalore Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

We at DEXIAN Level 5 company hiring for the IT Systems Administrator Role . Kindly note below the JD. If you are willing to explore the opportunity with DISYS and carry relevant experience as per the JD. Please share the below requested details along with your updated resume containing your latest photograph. Experience : 3 - 5 Years Location : Chennai Shift :24*7 Mode : 6 months (extendable) Job Summary: We are seeking a detail-oriented and proactive IT Systems Administrator with hands-on experience in applying software patches, firmware updates, and security fixes across enterprise IT environments. The ideal candidate will be responsible for maintaining the integrity and security of our systems by ensuring timely deployment of updates and working closely with cybersecurity and infrastructure teams to minimize vulnerabilities. Key Responsibilities: Apply operating system and software patches across Windows, Linux, and/or macOS environments. Schedule, test, and deploy security updates with minimal downtime. Maintain and manage patch management tools such as WSUS, SCCM, Ansible, or equivalent. Coordinate with vendors and internal teams to monitor patch release cycles. Validate successful patch installation and system performance post-deployment. Maintain comprehensive documentation of patching schedules, policies, and system changes. Collaborate with the cybersecurity team to identify and remediate critical vulnerabilities. Participate in audits and provide evidence of compliance with patching policies and security standards (e.g., ISO, NIST, CIS). Monitor threat advisories and CVE databases to stay current on security risks. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience accepted. 3+ years of experience in systems administration or IT operations with a focus on patch management. Proficiency with patching tools (e.g., WSUS, SCCM, Ivanti, BigFix, ManageEngine, Ansible). Familiarity with scripting languages (e.g., PowerShell, Bash) for automation. Strong understanding of Windows Server, Linux distributions, and networking basics. Knowledge of cybersecurity best practices and vulnerability management processes. Preferred Qualifications: Industry certifications good to have (e.g., CompTIA Security+, Microsoft Certified: Azure Administrator, RHCSA). Experience in a regulated industry with audit and compliance requirements. Exposure to ITIL processes and change management practices. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and documentation skills. Ability to work independently and as part of a team. Proactive and detail-oriented mindset.

Job Description SCCM/Intune support for remote client infrastructure. Career Level - IC2 Responsibilities SCCM Management: Install, configure, and maintain SCCM infrastructure.Develop and deploy software packages, updates, and patches using SCCM.Monitor SCCM system health and troubleshoot issues.Create and manage task sequences for OS deployment.Generate and analyze reports related to software deployments and compliance. Intune Management: Administer and support Microsoft Intune for mobile device management (MDM) and mobile application management (MAM).Implement policies and configurations for mobile devices.Ensure security compliance for all mobile devices through Intune.Troubleshoot Intune-related issues and provide support for end-users. Device and Software Management:Manage and maintain Windows 10/11 and other client operating systems.Ensure timely deployment of security patches and updates.Support application deployment and maintenance

Citrix XenApp/XenDesktop administration Citrix ADC (NetScaler) configuration Profile Management & Citrix StoreFron Windows Server 2012/2016/2019 administration Active Directory, DNS, DHCP Group Policy Management SCCM Management Of windows server