791 Sccm Jobs - Page 10

Salesforce requirement gathering, drafting business cases, Requirement walkthrough with stakeholders, Requirement documentations and provide clarifications to stakeholders. Salesforce Business Analyst, Good verbal and written communication, Skilled in articulation of functional requirement to technical counterparts and vice versa. Responsibilities: Implementation knowledge - Experience in end-to-end salesforce solutioning/designing experience, fit-gap analysis, Impact analysis and estimation experience API integration knowledge - The structure and integrity of data flowing into, and out from, Salesforce Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in designing data model and architecture diagrams. Knowledge in performance improvement and tuning. Knowledge in Exception handling, alerting and monitoring mechanism Preferred technical and professional experience Provide our deep technical and industry expertise to the Banking sector clients.

As a senior SAP Consultant, you will serve as a client-facing practitioner working collaboratively with clients to deliver high-quality solutions and be a trusted business advisor with deep understanding of SAP Accelerate delivery methodology or equivalent and associated work products. You will work on projects that assist clients in integrating strategy, process, technology, and information to enhance effectiveness, reduce costs, and improve profit and shareholder value. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries. Your primary responsibilities include: Strategic SAP Solution FocusWorking across technical design, development, and implementation of SAP solutions for simplicity, amplification, and maintainability that meet client needs. Comprehensive Solution DeliveryInvolvement in strategy development and solution implementation, leveraging your knowledge of SAP and working with the latest technologies Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Overall SAP experience of 6-12 years Must have experience in SAP FI/CO with S/4Hana Candidate should have experience of having participated in a minimum of one major OpenText VIM implementation; Configuration experience across all Finance submodules (Accounts Payable, Accounts Receivable, General Ledger, Cost Centre Accounting etc) Knowledge of integrating with other core modules (SD MM PP etc) Cross process area experience in Product Costing, FSCM, FICA, PSCD and FSCD Preferred technical and professional experience Proven work experience in Hana be an added advantage Ability to handle multiple tasks and adapt to changing priorities Intuitive individual with an ability to manage change and proven time management

Educational Bachelor of Engineering,BTech,BCA,BSc,MCA,MTech Service Line Microsoft Practice Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional : Technology-EUC-Patching_and_Distribution-SCCM,Technology-Infrastructure-Server Administration-MS-Windows-Windows 10 Deployment,Technology-Microsoft Technologies-Windows Server Preferred Skills: Technology-Microsoft Technologies-Windows Server Technology-EUC-AppPackaging-Flexera AdminStudio Technology-EUC-Patching_and_Distribution-SCCM Technology-Server-OperatingSystemAdministration-Windows Server Admin-Windows Technology-Mobile Device Management-Intune-Intune

Educational Bachelor of Engineering,BTech,BCA,BSc,MTech,MCA,MSc Service Line Microsoft Practice Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Technical and Professional : Primary skills:Technology-EUC-AppVirtualization-Microsoft App-V,Technology-EUC-Patching_and_Distribution-SCCM,Technology-Infrastructure-Server Administration-MS-Windows,Technology-Microsoft Technologies-Windows OS Preferred Skills: Technology-EUC-Patching_and_Distribution-SCCM Technology-Server-OperatingSystemAdministration-Windows Server Admin-Windows Technology-Mobile Device Management-Intune-Intune Technology-Universal Windows Platform-Universal Windows Platform

Educational Bachelor of Engineering,Bachelor Of Technology Service Line Digital Experience Responsibilities Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Technical and Professional : Mobile Device Management, with Intune, Airwatch, SOTI, JAMF Preferred Skills: Technology-Mobile Device Management-MobiControl SOTI Technology-Mobile Device Management-Mobile Device Management - ALL Technology-EUC-MDM-Airwatch Technology-Mobile Device Management-Intune

JobSummary: As an Infrastructure Systems Analyst, your primary role will be: Server patching via SCCM and troubleshooting patch failures. Vulnerability remediation across the environment in a timely and efficient manner. Monitoring and supporting the organization s SCCM infrastructure. This role suits an individual with experience in supporting SCCM environments and proven experience in troubleshooting server patching issues and vulnerabilities remediation within a large organization. Role Responsibilities: SCCM administration, including infrastructure monitoring and performing daily health checks. Deploying security patches on all servers using SCCM and ensuring they are up to date with the latest patches. Troubleshooting failed auto-patch deployments via SCCM and performing manual patch installations, upgrades, and configurations in accordance with company policies and procedures. Collaborating with global teams, including application and server owners, to remediate server vulnerabilities. Deploying software applications and packages on all servers across the enterprise. Updating documentation for server patching and vulnerability remediation procedures and best practices as necessary. The above may be revised based on business requirements. Essential Technical Requirements: At least 5-6 years experience working in an IT services organization. At least 5 years hands-on experience as an SCCM administrator in a large-scale environment. Managing and monitoring SCCM infrastructure. Good experience in SCCM client troubleshooting and patch failures via SCCM. Good experience in SCCM packages, applications, and collections. Good knowledge of SCCM SQL queries and PowerShell scripting. At least 2 years hands-on experience in Windows Server administration, patching, and vulnerability remediation. Knowledge of ITIL incident, problem, and change management processes. Experience in working with global teams. Any additional technical skills that the business needs will be an added advantage. Educational Qualification: Diploma or higher degree. What We Can Offer You: Varied, interesting and meaningful work. A hybrid working environment with flexibility and great opportunities. Opportunities for training and, as the team grows, career progression or sideways moves. An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual. Worker Type Employee Job Type Regular

Educational Master Of Engineering,Bachelor Of Science,BTech,Bachelor of Engineering Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Knowledge of more than one technology Basics of Architecture and Design fundamentals Knowledge of Testing tools Knowledge of agile methodologies Understanding of Project life cycle activities on development and maintenance projects Understanding of one or more Estimation methodologies, Knowledge of Quality processes Basics of business domain to understand the business requirements Analytical abilities, Strong Technical Skills, Good communication skills Good understanding of the technology and domain Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods Awareness of latest technologies and trends Excellent problem solving, analytical and debugging skills Technical and Professional : Primary skills:Backup-EMC Networker,Database Administration-DB2 UDB(DB2 LUW),Database Administration-Oracle DBA,Database administration-DB2 Database Administration(DB2 DBA)-DB2 UDB/DB2 Zos,Database-Mongo DB,Database-PostgreSQL,EUC,EUC-SCCM,Linux,Mainframes-DB2,Middleware-RedHat Jboss application server(Jboss),Networking,O365,SAP BASIS-SAP BASIS HANA,Security Incident and Event Management(SIEM)-Splunk,Storage,Unix Admin-AIX Administration,Virtualization-VMWare,Windows,Windows-Wintel/Windows Administrator Preferred Skills: O365 Networking Linux EUC Storage Windows Security Incident and Event Management(SIEM)-Splunk Database-PostgreSQL Backup-EMC Networker Database Administration-DB2 UDB(DB2 LUW) Mainframes-DB2 Middleware-RedHat Jboss application server(Jboss) Database Administration-Oracle DBA EUC-SCCM Unix Admin-AIX Administration Virtualization-VMWare Windows-Wintel/Windows Administrator Database-Mongo DB SAP BASIS-SAP BASIS HANA Database administration-DB2 Database Administration(DB2 DBA)-DB2 UDB/DB2 Zos

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: L1 Responsibilities (Basic Support): - Act as the first point of contact for SharePoint-related incidents and service requests. - Log and categorize tickets accurately in the ITSM tool (e.g., ServiceNow). - Provide basic troubleshooting (e.g., access issues, navigation problems). - Assist users in creating and managing SharePoint document libraries, lists, and pages. - Grant/revoke permissions as per approved requests. - Escalate unresolved issues to L2 support with appropriate documentation. L2 Responsibilities (Intermediate Support): - Handle escalated tickets from L1, including in-depth SharePoint site and workflow troubleshooting. - Perform routine maintenance, health checks, and backups for SharePoint environments. - Manage site collections, content databases, and quotas. - Create and manage SharePoint groups, permission levels, and inheritance. - Configure and troubleshoot out-of-the-box web parts, lists, libraries, and views. - Assist with migration tasks (e.g., from on-prem to SharePoint Online). - Support Power Automate (Flow), PowerApps, and integrations with Microsoft 365 apps. ________________________________________ Required Skills & Qualifications: For L1: - Understanding of SharePoint interface and basic site functionalities. - Familiarity with Microsoft 365 and Office tools. - Strong communication and problem-solving skills. - Basic knowledge of permission models and document management. For L2: - Working knowledge of SharePoint Online and/or SharePoint 2013/2016/2019. - Experience in user management, permissions, and site administration. - Hands-on experience with troubleshooting SharePoint components. - Exposure to Power Automate/PowerApps, InfoPath, or Nintex forms is a plus. - Ability to document procedures and update knowledge bases. ________________________________________ Preferred Certifications (Good to Have): - Microsoft 365 Certified: Teams Administrator Associate / Collaboration Engineer - ITIL Foundation Certification Required Skills Office 365,Sharepoint 2013,Sharepoint 2016

JO b Description: Primary Responsibilities: Intune Platform management including design, implementation, and manage Microsoft Intune Configurations, policies, and profiles to support Windows & Mobile device management. Ensure proper setup and management of device enrollment, compliance policies, conditional access, and data protection. Deploy and manage applications to end-users devices using Intune, ensuring seamless and efficient software distribution. Troubleshoot applications deployment issues and optimize application delivery processes. Configure and deploy Windows Autopilot profiles and support troubleshooting provisioning issue. Configure and support Windows Updates, Feature updates rings & ensure compliance on all Windows devices. Configure and troubleshoot mobile device management features, including device enrolment, application deployment, and policy enforcement. Collaborate with cross-functional teams to understand business requirements and translate them into effective MDM Policies & Profiles. Manage and support all Device Configuration which includes Wi-Fi, VPN, Certificate Based Authentication, LDAP Configuration including AD, APNS Generation and Configuration, CA configuration in Microsoft Intune Admin console. J pability to Lead Technical team and support Intune services. J

Oversee the setup, configuration, and maintenance of SharePoint sites, document libraries, and workflows. Ensure seamless integration with other Microsoft tools (Teams, OneDrive, etc.). Manage and support SharePoint-based solutions that facilitate team collaboration, document sharing, and content management. Work with business teams to understand their needs and design customized SharePoint solutions (e.g., custom lists, workflows, and dashboards). Monitor and troubleshoot SharePoint performance issues and implement necessary improvements. Provide training and support to end-users on SharePoint functionalities and best practices. Primary Skill O365 Secondary Skill SCCM

Role & responsibilities: End User Computing Services L 2 Engineer Requirements Bachelors degree or equivalent experience relevant certification information systems required1 to 3 years of professional IT Infrastructure experience with End User Computing Services Comprehensive understanding of PC hardware software operating systems directory services printing and applications required Experience in Laptop Handheld devices management Extensive knowledge of PC operating systems Windows 10 Windows 11 Knowledge in Mac Operating Systems Experience in Microsoft Intune SCCM WDS technologies Experience with wireless device management required Experience with software distribution systems required Experience in hardware installation configuration maintenance and troubleshooting required Experience with Antivirus management consoles and troubleshooting required24 x 7 x 365 support requirements Available to work after hours and weekends as required Preferred MCSE certification by accredited facility preferred ITIL or formal Service management training preferred Language Bilingual English Technical Skill Set End User Computing Technologies Service Desk Desktop Engineering SCCM Intune M365 Workstation Patch management tools Vulnerability Management tools Incident Service Request Change management ITSM Asset Management and tools

We are pleased to inform you the openings with our HCL Client on their direct and permanent payroll. Please find the job details for your perusal. Client: HCL Technology. Skill: Intune & SCCM Job location: Noida/Hyderabad Interested candidates please forward your updated profile in word format with the below mandatory details for further process: Candidate Name (as per passport): Date of Birth (as per passport): Contact Number: Email ID: Current Company: Overall Experience: Relevant Experience: Current CTC: Expected CTC: Holding Offers in Hand: If yes, please share the details. Notice Period: Currently Service Notice: if yes, please mention last working day in the current company & DOJ as well. Current Location: Job Location:

The candidate should have worked on IT Infrastructure monitoring tools for network nodes, security devices, servers on physical or virtual setups, application monitoring. The job involves managing projects for infrastructure monitoring, supporting large deployments, customization of the tool for customer specific dashboards, alerts and reports and integration skills with other tools like AD, SMTP, etc. The candidate should possess working knowledge of Network, Security, protocols like SNMP, WMI, SSH, Syslog and other agent-based options. Decent communication skills

Required Skills Behavioral | Aptitude | Leadership Skills Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Certifications in Project Management | PMI Certified Associate in Project Management (CAPM) Skills required: - AD-Good Knowledge of AD Roles, Global Catalog Server, AD Group Policy, Knowledge of AD tools. Working knowledge of deploying Windows Group Policies and resolving any issues w.r.t to Group policies Win 7/8 - Excellent working knowledge of Windows 7 transition planning, Good Working knowledge on Win 7 deployment and Image Engineering. - Knowledge on MDT 2010 framework deployment Image and SOE creation. - Working knowledge of Deployment of Win 7 features such as Bit locker / Bit lockers to go (encryption) and or 3rd party encryptions as per customer requirement, Direct Access etc. - Good working knowledge of Windows 7 deployment Process creation and Win 7 rollout using Zero-touch deployment (leveraging desktop management tools like SCCM), Lite touch /Manual deployment, and Bare-metal deployment. - Direct access and Branch Cache-Good working knowledge of Design and Deployment of Direct Access and Branch Cache - Desktop Virtualization and MDOP - Excellent working knowledge of Microsoft VDI framework. - Good Working knowledge of Microsoft Desktop Optimization (MDOP) technologies - App-V -Application Virtualization technologies (apps sequencing and virtualization) - MED-V -O/S virtualization and provisioning - AGPM - Group Policy management for greater control - DaRT - Troubleshooting and repairing system failures - MBAM - Manage/Recover BitLocker protection keys and compliance monitoring. - Assessment tools excellent working knowledge of Application compatibility assessment and remediation on Microsoft ACT framework. - Good working knowledge on MAP-based assessment and validation.

Required Skills Technology | Endpoint Management- SCCM Technology | Endpoint Management- Intune Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Azure Infra Management Certification As an SCCM and Intune Level 3 Administrator, you will play a critical role in the design and management of these Microsoft-based systems. You will lead the effort to ensure the effective deployment of software, updates, monitoring, and mobile device management across our organization. Key Responsibilities: 1. SCCM Design and Optimization: - Lead the design and optimization of SCCM infrastructure, including site servers, distribution points, and client settings. - Implement advanced software deployment strategies, automation, and ensure efficient patch management. 2. Intune Configuration and MDM Expertise: - Lead the configuration and management of Microsoft Intune for mobile device management (MDM) and endpoint security. - Implement and manage complex security policies, device settings, and compliance rules. 3. Software Packaging and Deployment Leadership: - Lead the packaging and deployment of software applications, updates, and patches using SCCM. - Implement advanced software distribution methodologies, package creation, and automation. 4. Operating System Deployment Expertise: - Design, create, and maintain advanced task sequences for OS deployments, including in-place upgrades and dynamic provisioning. - Optimize and automate OS deployment processes for efficiency. 5. Advanced Troubleshooting and Support: - Provide Level 3 support for SCCM and Intune-related issues and incidents, working with Level 1 and Level 2 administrators, and act as a subject matter expert. - Conduct root cause analysis for complex issues and incidents. 6. Documentation and Reporting: - Maintain detailed documentation of configurations, best practices, and optimization procedures for SCCM and Intune. - Create and present advanced reports on the performance and effectiveness of these systems to management and stakeholders. Qualifications: - Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Experience in running metrics with an understanding of SLAs. Ability to read, write, and interpret business and technical documents. Ability to multi-task and maintain deadlines. Flexible with working in different time zones. Experienced in working with teams from multiple time-zones, multi-national interaction. Experienced in trouble-shooting various operating systems. Able to support users via different communication methods (phone, email, instant messaging). Job Requirements Details Intune/Azure AD - User Management On boarding of new users. Assigning User Licenses to users for endpoint configuration. Create, edit or delete Azure Active Directory (AAD) User and Device groups. Intune/AAD - Application Creation and Deployment/Assignment Upload and Configure LOB applications (Windows, iOS and Android). Upload and Configure OEM Store applications (Microsoft, Apple and Google). Deploy LOB applications to endpoints. Deploy OEM Store applications to endpoints. Deploy LOB/Store applications to group of users (AAD user groups). Monitor application deployment status. Intune - Service Administration Assignment of subscriptions and licenses to users. Apple APN cert Management (renewal) Android for Work (Google), Apple Business Manager (Apple), Autopilot (Microsoft). Device settings configuration to enable Azure AD join (for Windows 10 devices) MDM auto enrollment configurations (for Windows 10 devices) Reporting. Intune - Mobile Application Management LOB Application Wrapping for iOS and Android managed applications. Wrap the LOB apps using iOS SDK. Wrap the LOB apps using Android SDK. Intune - Device/Profile Management Create, Maintain, Update, Deploy and Delete policies Configuration policies like Device restrictions, Wi-Fi profile, domain join profile etc. Compliance Policies iOS, Android and Windows. Device Life Cycle Enrollment process of endpoints (iOS, Windows 10 and Android). Retire and Wipe Devices. AAD/Intune - Conditional Access Create, Maintain, Update, Deploy and Delete CA policies CA for Windows, Android, iOS, MacOS. Intune - Auto-Pilot Excellent experience on the below. Extensive experience in Design & implementation of Microsoft Endpoint Configuration Manager (MECM)/SCCM environment including Co-Management, CMG Extensive experience in designing and execute the technical implementation of Windows 10 Autopilot\Modern Management solution using Intune, Azure AD, Office365 based on client requirements and design specifications. Production of High-level/Low Level Design documentations. Proficient in customizing and deploying Windows 10. Knowledge on Group Policy Objects, Active Directory security and compliancy configurations and migrating to Intune CSP\ADMX templates. Experience in setting up Intune based Software Distribution, Patch Management, Windows as Service, Driver Management processes. Configure Device Compliance, Conditional access and endpoint protection policies, Windows Defender, Bitlocker, Windows Hello for Business etc. Experience in Microsoft Azure AD, AzureAD AppProxy. In depth understanding with deployment technologies to include, but not limited to AD DS, AD FS, AAD Connect, Identity & Access Management, MFA, RMS, AIP Mobile Device Management and Mobile Application Management (MAM); protection and app restrictions on for Outlook and Office mobile apps on various mobile devices. #LI-MS2 #LI-onsite Pay Range Based on Experience

Position Overview This position serves as the technical lead for the IT Asset Management (ITAM) domain within Clients "ServiceNow Implementation" project. This role is responsible for designing the overall architecture and overseeing the technical implementation of the ServiceNow ITAM Professional solution to establish an integrated ITAM foundation across Clients global organization. Roles & Responsibilities ITAM Solution Architecture Design: Analyze Clients asset management requirements to design an optimal solution architecture based on the ServiceNow ITAM Professional module. Design the entire lifecycle management process (Request Receipt Return Disposal) for assets, including hardware, software, and non-IT assets. Incorporate multi-language support and requirements for segregated/unified asset data views by legal entity to support global operations. Design the Configuration Management Database (CMDB) as the foundation for ITAM and define its relationship with asset data. System Integration and Data Consolidation: Design the architecture for integrating with the SAP system to synchronize asset accounting information. Develop a plan to link asset data with user HR/organizational information by integrating with Workday. Design the architecture to automatically discover and update asset information by integrating ServiceNow with existing asset inventory tools such as SCCM, JAMF, and Intune. Data Migration and Validation: Develop and lead the execution of a data migration strategy to transfer data from Clients existing asset management systems to the new ServiceNow ITAM system. Validate the integrity of the migrated data, which includes hardware, software, and office equipment. Lead and Support Technical Implementation: Design functionalities to support physical inventory counts using QR/barcode scanning. Design an integrated user interface and portal that allows users to view their assigned assets and submit IT asset-related requests. Design reports and dashboards that provide statistics on asset holdings by type, organization, and legal entity. Resolve technical issues within the ITAM project and provide clear guidance to the development team to ensure successful project completion. Required Qualifications: Over 5 years of experience on ITAM solution on the ServiceNow platform. In-depth understanding and hands-on project design experience with the ServiceNow ITAM Professional module (including HAM and SAM). Strong understanding of CMDB design and data modeling. Experience with SAP (for asset accounting) and Workday (for HR information) integration projects. Experience in planning and executing data migration from legacy systems to ServiceNow. Excellent problem-solving and communication skills. Skills Required: ServiceNow CIS-Hardware Asset Management (HAM) or CIS-Software Asset Management (SAM) certification. Experience with integrating endpoint management solutions such as SCCM, JAMF, and Intune. Experience executing ITAM projects in a global corporate environment. Project experience in the gaming or IT/cloud industry. Business-level proficiency in both Korean and English to facilitate communication with global and domestic stakeholders. How You ll Grow at In Time Tec In Time Tec, has made significant investments to create a stimulating environment for its people to grow. We want each of our employees to grow in their way and play their roles while honing their ownership abilities. As part of those efforts, we provide our professionals with a range of educational opportunities to help them grow in their career. Our guiding principles of leadership, trust, transparency, and integrity serve as the foundation for everything we do and every success we achieve. We are proud of these fundamental principles since they demonstrate our dedication towards them as a One Team . We value every individual by giving them the freedom to make daily decisions that can support their health, well-being, confidence, and awareness. Our leadership team is there to offer the safe base by giving the right budding environment, instruction, tools, and chances necessary for your professional development in achieving your goals. Our people and culture work together in a collaborative environment, making In Time Tec a thriving place to work. You can find out more about Life at In Time Tec here.

IT Service Desk Analyst (L1) About the Opportunity A leading player in the Information Technology services & managed infrastructure sector, we deliver end-to-end workplace support and digital operations for enterprise clients worldwide. Join our on-site IT Service Desk team in India and help keep mission-critical systems reliable, secure, and productive for thousands of users. Role & Responsibilities Provide first-line technical support for Windows, Office 365, hardware, peripherals, and basic network issues via phone, email, and walk-up channels. Log, prioritise, and track incidents and service requests in an ITSM platform, following ITIL L1 workflows and SLAs. Perform initial diagnosis, resolve up to 70% of tickets, and escalate complex problems to L2/L3 engineers with clear documentation. Manage user accounts, access permissions, asset inventories, and software installations in line with security and compliance policies. Create and maintain knowledge-base articles, FAQs, and user guides; coach end-users on best practices. Monitor system alerts, execute daily health checks, and identify recurring issues to drive continual service improvement. Skills & Qualifications Must-Have 0-1 of Service Desk or Helpdesk experience supporting Windows 10/11 and Office 365 environments. Proficiency with Active Directory, password resets, remote desktop tools, VPN, and basic TCP/IP & DNS troubleshooting. Hands-on experience with ITSM ticketing suites such as ServiceNow, Remedy, or Freshservice. Excellent English communication skills, customer-centric attitude, and ability to thrive under high call volumes. Willingness to work rotational shifts and provide on-site support in India. Preferred ITIL v3/v4 certification or formal training. Exposure to SCCM/Intune imaging and patch management. Basic PowerShell scripting for automation. Benefits & Culture Highlights Clear career progression to L2/L3, cloud, and cybersecurity support tracks in a fast-growing tech organisation. Company-funded certifications and continuous learning programs. Inclusive, collaborative workplace with modern labs, recreational zones, and on-site cafeteria.

Role Objective Own and govern all integration services on the ServiceNow platform, ensuring secure, scalable, and maintainable integrations across internal systems and third-party platforms. This includes overseeing design standards, vendor interfaces, API governance, and supporting platform automation needs through IntegrationHub. Desirable Skills Exposure to Agile/Scrum delivery models Experience in integration cost estimation and vendor evaluation Understanding of Service Graph Connectors and Certified Spokes Familiarity with external orchestration tools or iPaaS platforms Top of Form Experience : 8-12 years in IT with at least 5+ years of hands-on ServiceNow integration experience Education : Bachelor s/Master s in Computer Science, Information Systems, or related field Certifications : Mandatory: ServiceNow CSA (Certified System Administrator) Preferred: ServiceNow CIS-IntegrationHub, ITIL v4 Foundation, IntegrationHub Fundamentals Communication Skills : Excellent written and verbal communication, stakeholder management, and technical articulation Core Responsibilities Integration Strategy and Architecture Define and maintain ServiceNow integration strategy and roadmap Align integration architecture with enterprise integration principles and platform governance Lead design reviews and provide architecture oversight for all integrations Ensure usage of reusable, low-code integration patterns via IntegrationHub Spokes and Flow Designer Platform Integration Ownership Own end-to-end lifecycle of integrations across: REST, SOAP, JDBC, SFTP OAuth2, Basic Auth, API Key-based connections Cloud integrations: Azure AD, AWS, Okta, SAP, Workday, JAMF, SCCM, Salesforce, Jira, etc. Ensure proper exception handling, timeouts, throttling, and retry mechanisms Manage outbound and inbound data interfaces using ServiceNow MID Servers and secure endpoints Tools and Technologies Expert in: IntegrationHub , Flow Designer , Scripted REST APIs MID Server setup, configuration, and troubleshooting Credential aliasing and connection security Use of Data Sources , Transform Maps , Import Sets , Scheduled Jobs Familiar with Webhooks , event-driven integrations , External Workflows , and Message Queues Governance and Compliance Define integration design standards and policies (naming conventions, retry logic, logging, etc.) Establish access control guidelines for external system integrations Ensure compliance with security , audit , data residency , and data minimization policies Document and govern all integrations via a central registry or CMDB mappings Reporting and Metrics Track key metrics like: Number of integrations in production Success/failure rates, transaction time, system latency Maintain dashboards for integration health and lifecycle Collaboration & Communication Collaborate with: Application teams for data contracts and handshake processes Security team for integration risk assessments Enterprise architects for alignment with overall integration architecture Vendors and product owners for external dependencies Conduct: Design reviews, impact assessments, change approvals Knowledge-sharing sessions for developers and ops ServiceNow Platform Expertise Deep understanding of: ServiceNow platform internals: Scoped apps, update sets, ATF Data model impacts (CMDB, Task tables, Users/Groups) CSDM-aligned integrations (Application Services, Technical Services) Integration impact on performance and upgrades

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction End Points Application Packaging 68355 Create and/or modify scripts & script wrappers, for application installs Expertise in packaging, repackaging and automating software installations for a range of Windows desktop software using software packaging technologies Troubleshoot and resolve application and package issues Assist with automated deployments of packaged software Assist with desktop related projects (OS upgrades, deployments, patching, and hardware refreshes) Ability to use scripting languages such as VBScript, PowerShell or batch scripting to automate tasks Provide extensive troubleshooting in the installation and configuration Consult with other business units Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, ) and reference models Produce quality application sequences using Microsoft App-V of varying degrees of complexity to meet business needs Produce quality application packages of varying complexity using MSI packaging to be deployed by ManageEngine Experience in Flexera Tool and ManageEngine Tool is mandatory Experience with Desktop Management Technologies (LANDesk, SCCM, ManageEngine etc). Experience with Application Packaging Technologies (Admin Studio) Strong communication skills both verbally and written 2 4 years of experience in Application packaging Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operation More than 5 years of relevant Experience in the required areas (virtualization/server OS) Required: Expert knowledge of maintenance & troubleshooting of physical or virtual servers Expert knowledge of Microsoft Hyper-V and VMWare Hands on experience on PowerShell Scripting Administration of MS Windows Servers Should be proficient in VMWare vSphere and should have hands on experience on ESXi 7 Troubleshooting ESXi issues related to storage, network and performance. Good knowledge on High Availability, DRS, V-Motion, Distribution Switch, Capacity planning, Storage Migration, Cross V-center Migration, and Upgrades. Desired: Experience in HPE ProLiant DL systems, Synergy Blades Firmware and Server Patch management Knowledge of Networking Knowledge of SQL SCCM/Chef knowledge Good to have knowledge on Install, Configure and manage Linux Flavors (e.g Redhat, Ubuntu, CentOS) Good to have knowledge on managing linux based Cloud Management Platforms like Cloudstack, Openstack Work experience in an international environment. Software Industry experience strongly preferred. Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: VMware Server Admin. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Sr. Developer ITSM Pro Process, Employee Centre Pro & Virtual Agent 5+ years of hands-on experience with ServiceNow integrations. Strong experience with REST/SOAP APIs, JSON/XML, and data transformation. Proficient with Integration Hub, Flow Designer, and MID Server configurations. Knowledge of ITSM, CMDB, and other ServiceNow modules relevant to integrations. Familiarity with OAuth2, Basic Auth, and certificate-based authentication. Experience with external systems such as Active Directory, SCCM, Workday, Jira, Salesforce, Azure, or AWS is a plus. Ability to write, debug, and optimize JavaScript/GlideScript in the ServiceNow environment. Strong analytical and troubleshooting skills. Excellent communication skills, both written and verbal. Collaborate with cross-functional teams to gather integration requirements and deliver tailored solutions. Document all integration processes, configurations, data flows, and troubleshooting guides. Monitor integration health and performance using dashboards, logs, and alerting mechanisms. Sr. Developer ITSM Pro Process, Employee Centre Pro & Virtual Agent 5+ years of hands-on experience with ServiceNow integrations. Strong experience with REST/SOAP APIs, JSON/XML, and data transformation. Proficient with Integration Hub, Flow Designer, and MID Server configurations. Knowledge of ITSM, CMDB, and other ServiceNow modules relevant to integrations. Familiarity with OAuth2, Basic Auth, and certificate-based authentication. Experience with external systems such as Active Directory, SCCM, Workday, Jira, Salesforce, Azure, or AWS is a plus. Ability to write, debug, and optimize JavaScript/GlideScript in the ServiceNow environment. Strong analytical and troubleshooting skills. Excellent communication skills, both written and verbal. Collaborate with cross-functional teams to gather integration requirements and deliver tailored solutions. Document all integration processes, configurations, data flows, and troubleshooting guides. Monitor integration health and performance using dashboards, logs, and alerting mechanisms. Sr. Developer ITSM Pro Process, Employee Centre Pro & Virtual Agent 5+ years of hands-on experience with ServiceNow integrations. Strong experience with REST/SOAP APIs, JSON/XML, and data transformation. Proficient with Integration Hub, Flow Designer, and MID Server configurations. Knowledge of ITSM, CMDB, and other ServiceNow modules relevant to integrations. Familiarity with OAuth2, Basic Auth, and certificate-based authentication. Experience with external systems such as Active Directory, SCCM, Workday, Jira, Salesforce, Azure, or AWS is a plus. Ability to write, debug, and optimize JavaScript/GlideScript in the ServiceNow environment. Strong analytical and troubleshooting skills. Excellent communication skills, both written and verbal. Collaborate with cross-functional teams to gather integration requirements and deliver tailored solutions. Document all integration processes, configurations, data flows, and troubleshooting guides. Monitor integration health and performance using dashboards, logs, and alerting mechanisms. Mandatory Skills: ServiceNow - IT Service Management. Experience5-8 Years.

Role Purpose EXPECTATIONS AND TASKS Technical Tasks Build new software packages for Windows platform Refresh existing packages or applications for Microsoft Windows platform. (lite package, essential QA only) Application packaging using install shield. Resolving end-user packaging incidents. Provide technical consultancy and support to team in related area of technology. Support all software packages Submit application requests for software Process Expectations Follow agreed processes and procedures for ticket resolution. Have a pro-active approach to identify, co-ordinate and resolve tickets Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution Follow/improve SLA resolution timings. Adhere to incident, problem and change management processes. Participate in team meetings as per the agreed governance model. Engage SAP CTW experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Experts group Participate and contribute in continual service initiatives/improvements. Assist operation line manager in meeting program objectives. Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval. Keep updated on new technologies and request training if needed. Communicate with identified users appropriately via all approved media. Adhere to shift timings and complete the assigned tasks Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process Act as a backup resource, as/when needed. EDUCATION AND QUALIFICATIONS / S AND COMPETENCIES University degree or equivalent work experience Required: Expert knowledge of a packaging tools set e.g. Flexera, Install aware. Understanding of software distribution tools such as SCCM & Intune. Strong knowledge of SCCM (deployment tool) Strong knowledge of scripting PowerShell (VB scripting) Good knowledge of Windows 10 operating system (file system, registry). Experience in process automation. Basic knowledge of software installation/de-installation. Good knowledge of quality process and should have handled reviews with customer. Good knowledge of technical troubleshooting. Open to work in 16x5 support shifts and provide on-call support during off-business hours Willingness to learn new skills and technologies. Ability to make quick decisions, assume leadership without supervision, able to assume a role of authority as necessary. Ability to think independently and find solutions to complex issues through different sources A keen eye for detail and a result driven approach Effective analysisAbility to listen, analyze and summarize. Ability to work in stressful situations. Conflict management skills is a plus. Customer and team-work oriented. Outstanding communication skills. Excellent English written and oral communication Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: EMM Intune. Experience3-5 Years.

Role and Responsibilities This role is required to: Provide quality support with a high degree of customer service, technical expertise and timeliness. Must be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers. Working knowledge in Service Desk environment which includes and not limited to Windows OS troubleshooting, Software/App troubleshooting, Services, Hardware etc. Perform periodic EUC/DWP data analysis to identify top volume drivers, root causes that can be automated/scripted. Ensure that tool versions are kept current per OEM and business recommendations Work hand in hand with respective VDU leads for data identification and SOP documentation Work closely with developers to get the required scripts created and implemented Collaborate with all EUC/DWP teams to gather inputs data analysis and scripting opportunities identified to reduce the cycle time or automate the workload Perform periodic audits and conduct assessments for the tools in scope and identify the areas of improvement Closely monitor dashboards and tool usage. Inform respective teams about any trends observed while monitoring and get the same actioned. Conduct lunch & learn sessions and weekly walkthroughs for business and HCL teams to increase tool adoption Qualifications and Education Requirements Proficient with any market leading Unified eXperience Management (UXM) solutions like Nexthink, Aternity, Systrack, 1e Tachyon, Control Up etc. Minimum 5 years of experience in Infrastructure Technology Minimum 3 years of experience in delivering EUC/DWP services. Hands-on/ exposure to Conversational Chatbot solution like ServiceNow VA, Avaamo, Yellow.ai Moveworks, etc. Should have worked and be open to work in a 24x7 environment. Ability to communicate effectively with end users, business owners, developers and various levels of management. Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable deliverables Comfortable working in a fast paced, Dynamic environment and developing flexible solutions to meet evolving business requirements Thorough understanding of End user Compute portfolio and products with the ability to deliver detailed technical documentation. Preferred Skills Technical Skills required including but not limited to Basic understanding SCCM Basic understanding of Microsoft Windows, Apple Macintosh design architecture and deployment methodologies Basic Understanding of active directory Basic Understanding of Citrix and other remote/virtual desktop technologies Basic understanding of SQL Basic understanding of PowerShell or any other scripting language Hands on experience on Microsoft Excel and PowerPoint Hands on Experience with different ITSM tools like ServiceNow, BMC Remedy etc.