SBI Card is one of the largest credit card issuers in India, offering a wide range of credit cards and financial services to consumers and businesses.
Gurgaon
INR 3.0 - 4.0 Lacs P.A.
Work from Office
Full Time
Role Purpose To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience. Role Accountability Fraud Prevention, Detection, Monitoring Compliance: Analyze applications/transactions for patterns to unearth frauds make decisions / judgements to approve/decline the applications or block / unblock cards Communicate with the applicant / customer to understand the patterns make judgments to approve/decline the applications or block / unblock cards Report/Share Fraud Modus Operandi observed with the analytics team management for early detection prevention of frauds through appropriate rule coding Ensure adherence to regulatory compliance on KYC and transaction monitoring Fraud awareness to customers to safeguard them against potential fraud threats Action suspected fraud alerts while delivering the best levels of customer experience Process Excellence: Ensure application and transaction fraud alert decisioning for low/ medium risk cases Ensure adherence to process SOPs customer contact policies Measures of Success Productivity (No. of cases decisioned in a day) as per MOU Fraud Decisioning Accuracy Fraud Catch Rate False Positive Rate Fraud trends highlighted and process improvement opportunities suggested Process Adherence as per MOU Technical Skills / Experience / Certifications Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI Experience of documenting case facts Competencies critical to the role Analytical Ability and Problem Solving Decisiveness Listening skills Process Orientation Qualification Graduate in any discipline from a reputed and recognized institute / University Preferred Industry Banking / Financial Services / E-Commerce / Fintechs / Telecom / Insurance
Gurgaon
INR 3.0 - 3.0 Lacs P.A.
Work from Office
Full Time
Role Purpose To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience. Role Accountability Fraud Prevention, Detection, Monitoring Compliance: Analyze applications/transactions for patterns to unearth frauds make decisions / judgements to approve/decline the applications or block / unblock cards Communicate with the applicant / customer to understand the patterns make judgments to approve/decline the applications or block / unblock cards Report/Share Fraud Modus Operandi observed with the analytics team management for early detection prevention of frauds through appropriate rule coding Ensure adherence to regulatory compliance on KYC and transaction monitoring Fraud awareness to customers to safeguard them against potential fraud threats Action suspected fraud alerts while delivering the best levels of customer experience Process Excellence: Ensure application and transaction fraud alert decisioning for low/ medium risk cases Ensure adherence to process SOPs customer contact policies Measures of Success Productivity (No. of cases decisioned in a day) as per MOU Fraud Decisioning Accuracy Fraud Catch Rate False Positive Rate Fraud trends highlighted and process improvement opportunities suggested Process Adherence as per MOU Technical Skills / Experience / Certifications Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI Experience of documenting case facts Competencies critical to the role Analytical Ability and Problem Solving Decisiveness Listening skills Process Orientation Qualification Graduate in any discipline from a reputed and recognized institute / University Preferred Industry Banking / Financial Services / E-Commerce / Fintechs / Telecom / Insurance
Gurgaon
INR 25.0 - 31.0 Lacs P.A.
Work from Office
Full Time
Responsibilities BE/B-Tech/ME/M-Tech/MCA or Equivalent technical degree with 10+ years of overall experience PMP certification is an added advantage Preferred industry experience in BFSI, Credit cards domain. Collaborate with business and functional leaders to identify and execute business use cases leveraging the enterprise data lake and other platforms by supporting and tracking multiple projects Project planning and execution for development and testing of critical applications and use cases incl Capex, Mod 1 Mod 2 type projects Closely mentor, guide and work with application development partners to ensure project is completed in a timely and cost - effective manner Proactive tracking, communicating and reporting projects status and updates via use of platforms, e.g. Jira and ensure risks are identified and mitigated in a timely manner Ensure adequate resources are allocated from vendor team for successful completion of projects Build a strong understanding of business processes across lifecycle of card domain as role is expected to bridge gap between business users and development partners on business understanding Lead a team of IT and vendor resources for timely project tracking and completion Strong business domain knowledge in credit cards and business processes Ability to work with diverse set of stakeholders, understand translate business requirements and manage change effectively Strong communication and inter-personal skills Strong project management skills using agile methodologies and project management tools e.g Jira Good understanding of SW development lifecycle using Dev Ops tools and techniques Good understanding of Big Data technologies incl. HDFS, Hive, Spark, Scala API development (Java/microservices) Demonstrated customer focus and customer service mindset Strong analytical and problem skills Measures of Success Strategic Program Delivery in Data Lake Area Voice of customer from stakeholders Number of projects delivered in first time right Serviceability and uptime of applications as per defined SLAs Strong Program Governance and controls for driving IT Strategic Programs Effective stakeholder management across functions Technical Skills / Experience Team Stakeholder management skills Managed Vendors of experienced development and testing resources Should have experience in financial and\or credit card processing domain Strong analytical skills
Chennai
INR 4.0 - 5.0 Lacs P.A.
Work from Office
Full Time
About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI
Hyderabad
INR 4.0 - 5.0 Lacs P.A.
Work from Office
Full Time
About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI
Gurgaon
INR 3.0 - 4.0 Lacs P.A.
Work from Office
Full Time
SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well-curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through a comprehensive learning & development framework Role Purpose To comprehensively and diligently review/monitor high severity fraud alerts along with liaisoning with stakeholders for higher throughput, increased fraud mitigation and merchant reversals. Role Accountability Enhanced Due Diligence on High Severity Fraud Alerts: Perform enhanced due diligence by leveraging Bureau, Alternate sources of data including bureau reports, EPFO, online validation in public databases, national hunter internal & external databases to identify anomalies and prevent fraudulent activity such as account / identity take over, 1st-party / 3rd-party frauds, online frauds Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards Report/flag-off fraud patterns & report the same to team leads/analytics team for preventive action Ensure adherence to regulatory compliance on KYC and transaction monitoring Fraud awareness to customers to safeguard them against potential fraud threats Interact with merchants and Law Enforcement Agencies (LEAs) for transaction reversal cases and raising red alerts for ongoing frauds Process Excellence: Ensure application and transaction fraud alert decisioning Ensure adherence to process SOPs & customer contact policies Identify and suggest improvement areas for increased fraud mitigation, increased merchant reversals and enhanced new account conversion and share with team leads/process leads for evaluation & implementation Measures of Success Productivity (No. of cases decisioned in a day) as per MOU Fraud Decisioning Accuracy Fraud Catch Rate False Positive Rate Fraud trends highlighted and process improvement opportunities suggested Process Adherence as per MOU Technical Skills / Experience / Certifications Deep knowledge of fraud management, application sourcing and transaction processing systems and KPI Process certified in document Screening/Hunter/Transaction Monitoring process Experience of documenting case facts Competencies critical to the role Analytical Ability and Problem Solving Decisiveness Listening skills Process Orientation Qualification Graduate in any discipline from a reputed and recognized institute / University. Preferred Industry Banking / Financial Services /Consulting/Fraud Strategy/Ecommerce
Gurgaon
INR 7.0 - 10.0 Lacs P.A.
Work from Office
Full Time
About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose To manage decision engine( pre & post-acquisition), oversee system audits and formulation of risk policies, manage new system integrations, and contribute towards standardization of risk strategies for the organization. Role Accountability Manage pre-acquisition / post-acquisition / fraud decision engine: Encode business rules and policies in the decision engine Manage Weekly/Bi-Weekly/Monthly policy/strategy change requirements/releases Analyze the problem statement & assist in the formulation of business requirement documents for technical development Test/Validate the solution delivered to ensure business objectives are met Provide post-go-live support in terms of identification and fixing issues, if any Impact assessment of any system failures/ breakdown/transition cases Support key business initiatives/projects - integration of decision engines, new card program launch, optimization of policy rules Managing upgrades of our core Onboarding / Acquisition / Mainframe systems (WCP / LOS /Vision+) Responsible for undertaking regular audits of systems & creating adequate checks to ensure proper implementation of risk policies and processes. Evaluation of other sub/peripheral systems and planning upgrade, as required. This includes standardization of existing strategies & processes in order to increase efficiency. Measures of Success Timely and accurate implementation of business policies & rules in the respective system/ decision engine Efficiency of written code Fulfilling data requests within the given SLA Process Adherence as per MOU Technical Skills / Experience / Certifications Basic understanding of IT systems and risk decision engines Hands on experience on decision engines for e.g. NBSM/Power curve/Blaze Advisor Good knowledge of SAS/SQL/Python Basic Understanding of card Policies and processes Competencies critical to the role Collaboration Process Orientation Analytical Ability and Problem solving Qualification Bachelors degree in any relevant field Preferred Industry FSI
Gurgaon
INR 18.0 - 20.0 Lacs P.A.
Work from Office
Full Time
About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose To manage decision engine( pre & post-acquisition), oversee system audits and formulation of risk policies, manage new system integrations, and contribute towards standardization of risk strategies for the organization. Role Accountability Manage pre-acquisition / post-acquisition / fraud decision engine: Encode business rules and policies in the decision engine Manage Weekly/Bi-Weekly/Monthly policy/strategy change requirements/releases Analyze the problem statement & assist in the formulation of business requirement documents for technical development Test/Validate the solution delivered to ensure business objectives are met Provide post-go-live support in terms of identification and fixing issues, if any Impact assessment of any system failures/ breakdown/transition cases Support key business initiatives/projects - integration of decision engines, new card program launch, optimization of policy rules Managing upgrades of our core Onboarding / Acquisition / Mainframe systems (WCP / LOS /Vision+) Responsible for undertaking regular audits of systems & creating adequate checks to ensure proper implementation of risk policies and processes. Evaluation of other sub/peripheral systems and planning upgrade, as required. This includes standardization of existing strategies & processes in order to increase efficiency. Measures of Success Timely and accurate implementation of business policies & rules in the respective system/ decision engine Efficiency of written code Fulfilling data requests within the given SLA Process Adherence as per MOU Technical Skills / Experience / Certifications Basic understanding of IT systems and risk decision engines Hands on experience on decision engines for e.g. NBSM/Power curve/Blaze Advisor Good knowledge of SAS/SQL/Python Basic Understanding of card Policies and processes Competencies critical to the role Collaboration Process Orientation Analytical Ability and Problem solving Qualification Bachelors degree in any relevant field Preferred Industry FSI
Gurgaon
INR 11.0 - 12.0 Lacs P.A.
Work from Office
Full Time
The role is responsible lead testing vertical key technology initiatives for digital marketing, aimed towards increasing sales and spends on digital. I work towards managing testing function for key digital capabilities on internet facing customer channels (SBI CARD Retail Application, TATA CARD Retail Application, Invoice Portal, Audit Portal, C2B and C2S etc.). Role Accountability Define the scope of testing within the context of each project/release Create detailed project plans and WBS plans to illustrate resource allocation and scheduling tasks Plan, deploy and manage the testing effort for any given engagement Build up test cases and reviewing them for all cycles of project/release Ensure correct and sufficient test data creation of test environment for SIT and UAT users Identify critical test scenarios of application and automating them Introduce or enhancing test framework for optimum use Prepare engagement reviews, periodic communication and presentation to senior management team Collaborate with shared services teams on IT infrastructure, application server platforms, integration layer, CMS advanced consulting to dive new implementations and solve any issues Ensure adherence to regular process documentation practices in compliance with the process guidelines Measures of Success Faster time to market Very few defect leakages Minimum defects reported in UAT and PVT Quality delivery of the release Test case reusability Timely and accurate updation of process documentation Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge on Java Knowledge on SQL Database Knowledge of software testing, functional testing and agile methodology Knowledge of web application testing on cross browser / devices Experience in testing tools such as ALM, QC, Load Runner, etc. Competencies critical to the role Detail Orientation Problem Solving Skills Analytical Ability Collaboration and Teamwork Learning Orientation Verbal and Written Communication Skills Qualification B.E. / BTech /MCA in IT/ Graduation Preferred Industry FSI
Chennai
INR 9.0 - 10.0 Lacs P.A.
Work from Office
Full Time
About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Area Sales Manager (ASM) in Distribution Sales vertical is responsible for sales of various SBI Card products in an assigned geography under one of the specified channels, through a large team of 50-120 NFTEs spread across geography on the defined POS and other distribution points or based at call centers on a tele sales process. The team comprises Relationship Executives (RE), Tele Sales Agents, Relationship Managers (RMs/TLs), Unit Managers and Back end team. This role of an ASM has the most enriched JD for any front line sales manager profile in the industry, owing to the scale of operatons and comprehensiveness, as supported by the role description mentioned below. Role Accountability Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE & operations resources Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point Compliant management of PSA sites as per the Internal Audit guidelines of the organization Manage open market distribution points along with cobrand tie-ups and ensure cost viable delivery Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor Drive right sourcing mix in both field and tele setups focusing on new to business customer acqusition for maximised spends,growth Encourage increase of digital enablers example EKYC,VKYC, Perfois platforms for a better customer experience and smooth processing of the application Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer Control early card attrition and keep it under desired levels of the organization Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience Operate as per COA targets assigned and ensure productivity of team is in line Sales processes to be conducted across funnel as per said compliance norms of the organization Frequent field & location visits for F2F connect with the sourcing teams Conduct frequent skip, one-o-one sessions with NFTEs for better team connect Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4 MOB Attrition % Digital Sourcing % Conversion Of Leads: Inward rate % - Inward to soft approved for both No doc & With doc portfolios Stake Holder Management: Close collaboration with WE, Operations, FCU, IT & Marketing teams VOC From Partners across formats of operations Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Compliance: Ensure sales compliance guidelines @ PSA level are adhered to Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification Graduate/PG (Preferrably) from any recognized and reputed Institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.
Chennai
INR 9.0 - 10.0 Lacs P.A.
Work from Office
Full Time
About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Area Sales Manager (ASM) in Distribution Sales vertical is responsible for sales of various SBI Card products in an assigned geography under one of the specified channels, through a large team of 50-120 NFTEs spread across geography on the defined POS and other distribution points or based at call centers on a tele sales process. The team comprises Relationship Executives (RE), Tele Sales Agents, Relationship Managers (RMs/TLs), Unit Managers and Back end team. This role of an ASM has the most enriched JD for any front line sales manager profile in the industry, owing to the scale of operatons and comprehensiveness, as supported by the role description mentioned below. Role Accountability Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE & operations resources Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point Compliant management of PSA sites as per the Internal Audit guidelines of the organization Manage open market distribution points along with cobrand tie-ups and ensure cost viable delivery Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor Drive right sourcing mix in both field and tele setups focusing on new to business customer acqusition for maximised spends,growth Encourage increase of digital enablers example EKYC,VKYC, Perfois platforms for a better customer experience and smooth processing of the application Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer Control early card attrition and keep it under desired levels of the organization Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience Operate as per COA targets assigned and ensure productivity of team is in line Sales processes to be conducted across funnel as per said compliance norms of the organization Frequent field & location visits for F2F connect with the sourcing teams Conduct frequent skip, one-o-one sessions with NFTEs for better team connect Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4 MOB Attrition % Digital Sourcing % Conversion Of Leads: Inward rate % - Inward to soft approved for both No doc & With doc portfolios Stake Holder Management: Close collaboration with WE, Operations, FCU, IT & Marketing teams VOC From Partners across formats of operations Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Compliance: Ensure sales compliance guidelines @ PSA level are adhered to Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification Graduate/PG (Preferrably) from any recognized and reputed Institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.
Chennai
INR 3.0 - 8.0 Lacs P.A.
Work from Office
Full Time
Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation
Mumbai
INR 5.0 - 9.0 Lacs P.A.
Work from Office
Full Time
About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose This is a Strategic Sales position in the Commercial Cards Sales team, and is responsible for driving B2B payments business, achieving monthly sales targets and acquiring new Large Market customers through consultative selling of payment solutions and commercial card products. This role is based on focusing on business development in region. Maintance and performance management of any project to measure scope, improvement area and further enhancements. Role Accountability Managing existing B2B Customers and prospecting new customers through existing leads/ cold calling etc. Have a consultative sales approach, wherein one PREPARES well - research & understands the corporate s business, suggests a customized solution basis the business pain identified after detailed probing. Tracking and reporting sales performance including pipeline, acquisition results and market conditions. Increasing business from new acquisitions and existing accounts; achieve the pre-defined sales quota; meeting the revenue and profitability targets. Timely execution of all sales activities - leads, campaigns, referrals & any self-generated leads Maintaining excellent relationship with State Bank officials to get business/leads from their existing clients. Create cross sell opportunities for Corporate T&E Vertical, Retail Card etc. Being up to date on products and competition & the trends in the payment ecosystem Be the interface between SBI Cards and the customer to resolve any application processing issues. Drive the on-boarding of new customers and initiates spend enablement activities Engages in regular portfolio planning to determine areas of focus & project accurate full year forecasts Attend relevant industry and partner conferences, trade shows and networking events Ensuring all performance standards are met viz. business targets, controls and compliance Engaging with premium customers to build relationships, and delivering a positive customer experience while acquiring new customers Expansion of internal and external relationships, and drive sales results Ensuring appropriate sales processes are followed, and the highest levels of controls and compliance are adhered Liaison with internal and external stakeholders to ensure business targets are achieved Pre-acquisition Activities - Prepare RFPs, Proposals, Presentations, Pricing negotiations Post Sales activities - Prepare business proposals for internal risk evaluation, agreements, documentation, implementation and onboarding the customers. Mentoring and coaching new joiners and Assistant managers Measures of Success Key Result Areas: New Customer acquisition Growth in Spends, Forex and Profits Retention of existing customers Achievement of team targets Positive Customer feedback Technical Skills / Experience / Certifications Understanding of the Commercial cards business/industry Ability to establish/maintain credibility with customers and partners Consultative Selling skills Good understanding of the P&L and profitability dynamics Corporate Sales Experience with the ability to engage at CXO level Ability to influence key stakeholders from various internal functions Competencies critical to the role Must have a drive for high performance; should be self-motivated to achieve targets Should be able to collaborate effectively with multiple internal and external stakeholders Should be able to adapt to ever changing business and regulatory landscape. Should be able to adjust strategy. Qualification MBA Preferred Industry Preferred Industry - Commercial Cards /Banking/ Travel &Hospitality /Payments Industry
Gurgaon
INR 2.0 - 5.0 Lacs P.A.
Work from Office
Full Time
About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation Qualification Graduate in any discipline Preferred Industry FSI
Gurgaon
INR 5.0 - 10.0 Lacs P.A.
Work from Office
Full Time
About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation Qualification Graduate in any discipline Preferred Industry FSI
Gurgaon
INR 8.0 - 11.0 Lacs P.A.
Work from Office
Full Time
About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Infrastructure security SME will responsible to handle Security tools and incident. The role is responsible for managing the IT Security posture of Network Devices, Servers, Storage, Operating System. Managing the overall IT Infrastructure Security and management of all Security Solution platforms. Role Accountability The IT Infrastructure Security Operations SME, under the guidance of IT Security Operation leader serves a critical SME role for the Execution, Implementation and Operations of the IT Infrastructure Security. Role involves the system implementations, adoption and testing of new processes and procedures which improve the security and robustness of the IT Infrastructure and associated IT Platforms. Provide technical expertise for information security policies, standards operations Managing Perimeter Security components which includes management of Trend Micros Network Intrusion Prevention System (NIPS),Host Intrusion Prevention System (HIPS), Advanced Persistent Threat (APT) solutions, Cisco Wireless Intrusion Prevention System (WIPS), Configuration Security hardening across IT Infrastructure platforms (such as Servers, Storages, Network, Network devices and Endpoints.) Remediation of Security Incidents at OS and Network layer by coordinating with Partner Vendor teams IT teams to minimize adverse impact Ensure compliance to SLA, process adherence and process improvisation to achieve operational objectives Creation of reports, dashboards, metrics for IT Infrastructure Security Operations Establish and maintain operational SOPs for all responsible areas and technologies Perform regular status reviews with IT Infrastructure asset owners senior leadership to ensure compliance with InfoSec policies Excellent Communication, Interpersonal, Presentation and Team Management Skills Depth knowledge of Security Operations Device Functionality In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc. person should have very strong expertise with minimum 7 years of experience on Trend Micros NIPS,APT and Deep Security solution. Strong working knowledge of Network Firewalls, NIPS, APT, HIPS, WAF, VPN, Proxy, NAC, and Deep Security platform Knowledge of various operating system flavours including but not limited to Linux (RHEL OEL) Windows, Unix Knowledge of applications, databases, middleware to address security threats against the same. Sound experience in vendor management Maintaining current knowledge and understanding of the threat landscape and emerging security threats and vulnerabilities Exposure to Ethical Hacking tools such as Nessus, Qualys, Nexpose, Vulnerability Assessments Tools for Network, Host, Applications, Endpoints etc. Provide escalation Support on critical issues on IT Security solution platforms Lead change, incident, and problem management for IT Infrastructure Security including creating change requests, incident Reports and Root Cause Analysis (RCA) reports. Responsible for asset management, inventory tracking and support contracts related to Infrastructure Security function Provide L3 / L4 Support on IT Infrastructure Security issues and Conclude RCA Provide Project management support on the IT Infrastructure Security solutions planned for the function Assist with business continuity and disaster recovery services pertaining to IT Infra Security ecosystem. Works with external auditors to close the identifies gaps in the IT infrastructure domain Responsible for monthly service review with Security Vendors and publishing the SLAs matrices Responsible for implementation, execution, and effectiveness of vulnerability management program to achieve 100% defects closure Coordinate patch management activities for IT assets which includes Network, Server, Storage and Monitoring Software etc. Ensure execution of patch deployment as per the schedule received from Infosec for Vulnerability identified in Infrastructure domain Implementing security hardening best practices, and publishing the Vulnerability and Patch Management metrics Manage Vulnerability management framework to support compliance and risk management activities to mitigate vulnerability risks Manage the execution of patch management for OS Network Devices Measures of Success Security Solution project implementation. All solution should be design as per best practice as per agreed timeline Related successful KPI to measure project success IT Security Operations 99.9 uptime for all security tools security incident management which should resolve as per agreed ITIL SLA All operation KPI should be in green state Risk Management:All Security tools KPIs are in green state. controls against each residual risk Auditing and compliance All IT infra related finding in the auditing should be closed as per agreed timeline All hardware should be on agreed OS firmware (N-2)compliance All IT hardware /tools should have hardening configuration implemented Budgeting:Responsible to manage the budge against security tools Technical Skills / Experience / Certifications Engineering with BE /B Tech. Experience of 10+ years in Designing, IT Cyber Security ,threat hunting. Security certification: CISSP, Trend Micro Certification, CEH Competencies critical to the role Good experience in security design, security solution and operation. Good experience in network design, security solution and operation. Strong knowledge on security tools WAF, NIPS, DLP, NAC, SOAR, threat hunting, Mitre framework. Should have experience in managing contracts and dealing with external vendors / third parties Excellent project management skill, stakeholder management, time management. Excellent Communication, Interpersonal, Presentation and Leadership Skills Strong verbal and written communication skills with both business and technical areas Qualification Engineering with BE /B Tech. Experience of 10+ years in Designing, IT Cyber Security, threat hunting . Security certification: CISSP or CEH Preferred Industry NBFC / BFSI Industry / IT Operations Support
Gurgaon
INR 3.0 - 6.0 Lacs P.A.
Work from Office
Full Time
About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Management of Invoice scrutiny of all Vendor invoices and SLA Monitoring. Role Accountability Manage scrutiny of 800+ Invoices with ~7000K supporting with each cost component and verify authenticity, appropriate approvals and supporting Monitor all SLAs related to Billing, Cost Process and payout Ensure partners adhere to processes, highlight GAPS if any and take corrective action to plug the gap Assist in preparing Cost Tracker and resolve any queries related to cost discrepancy Manage detailed scrutinizing of invoices with proper validation with SLA before Payout Ensure all Salary payouts are compliant for around 30k+ NFTEs with Minimum Wages Act, the Net Take Home salary in FORCE 24 and other statutory requirements Initiate and follow up on recovery of financial leakage if any and SLA related penalty Ensure recovery from PSA if the status of an associate is notice recovery in case of FF Cross check incentives claimed by PSA in invoice with Incentive file prepared by BAM Team Maintain monthly assets tracker for verifying the Depreciation cost and disposing the unuseful assets if any Ensure BCG payment audit on every invoice and payment made as per the approvals EnsureTimely completion of e-kyc checker approval process Perform periodic tracking of credit notes for submission in a timely manner to avoid any delay Ensure new policy adherence for infra variable expense wherein internal matrix are in place for approval / scrutiny of expenses Handle internal and External audit requests and queries Measures of Success Invoice Scrutiny Accuracy Timely accurate SLA monitoring Timely accurate publication of business/MIS dashboards Validation of invoices within TAT Recoveries from Vendor within the prescribed timeline Process adherence as per MOU Technical Skills / Experience / Certifications Knowledge of cost accounting reconciliation Knowledge of analytics tools and forecasting techniques Competencies critical to the role Process Orientation Stakeholder Management Analytical Ability Detail Orientation Qualification CMA, ICWA, MBA Finance, Post graduate in Commerce Preferred Industry Financial Services (preferably Credit Cards)
Gurgaon
INR 7.0 - 10.0 Lacs P.A.
Work from Office
Full Time
About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose This role is responsible for Maintenance and execution of IT Disaster Recovery Plans to ensure Organizations Business Continuity. Role Accountability Develop and drive implementation of IT Disaster Recovery Strategy Procedures Lead Project Management for all IT Disaster Recovery related projects for New Applications Setup Enhancements and/or High Availability for current Application Landscape Ensure timely updation of Disaster Recovery Operations Framework Support IT Disaster Recovery related Assessments/Audits as and when required Establish and maintain the overall plans for executing all DR procedures and understand their interdependencies Establish and maintain the IT DR Plan Procedure document and seek approval from CTO/CIO for further approval from PPRC Develop and understand all testing necessary for a successful DR execution Work with the IT FPRs to ensure that disaster recovery plans are adequate, in place, maintained, and tested annually and are able to support the target Recovery Objectives (RTO RPO) Schedule Annual IT DR Drills (testing) for all all Mission Critical Non Mission Critical Applications Maintain the IT DR Drill Reports for the Drills conducted including a record of Issues and Learnings during the Testing Exercise and ensure risk management, mitigation, and prevention. Prepare IT Disaster Recovery cost requirements for the annual MOU and ensure adherence to the approved budget Report Disaster Recovery activities to SMTs/Leadership Conduct Disaster Recovery Trainings for concerned stakeholders as and when required Participate in Annual Business Impact Analysis (BIA) Exercise to keep a the IT BCP Call Tree Information and Critical Resources Information up to date Work with Controllership team for any Audit responses required for the IT DR Processes Ensure compliance with all DR related Regulatory requirements Oversee process documentation and compliance adherence Measures of Success Daily readiness status of DR sites to take over the complete production in case of any disaster and emergencies IT Infrastructure Project deliveries within the defined timelines and within budget Compliance with all organization policies / guidelines affecting information processing as well as compliance with legal requirements Periodic timely reporting of DR Operations as per agreed SLA Timely renewal of Vendor Service contracts Process Adherence as per MOU Technical Skills / Experience / Certifications Expertise in Compute, Storage and other IT infrastructure technologies Understanding of IT technical issues which are relevant to business continuity is essential. Knowledge of IT Infrastructure technologies (Server, Storage, Virtualization, Cloud, Backup, IT Service Management) Knowledge of Enterprise monitoring / reporting tools Well versed with ITSM Framework, Vendor Management, Team Management PMP / PRINCE II certification Understanding of ISO 27001, PCI DSS Standards Technology Certifications - MCSE/MCP/RHEL, VMware, CCNA, ITIL Expertise in more than one of the following areas: servers, networks, hardware, operating systems (Windows, Linux), Virtualization Competencies critical to the role Teamwork and Collaboration Stakeholder management Verbal and written communication Change Management Qualification BE / B Tech. in Computer Science/IT Preferred Industry NBFC / BFSI Industry / IT Operations Support
Gurgaon
INR 35.0 - 42.5 Lacs P.A.
Work from Office
Full Time
About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded! We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for planning and coordinating with IT and business functions on security architecture & design principle to supports the maintenance of information security, ensuring the integrity, availability & confidentiality of SBI Card internal and customer s information hosted in cloud. The role is also responsible for assuring that all technology solutions and services being delivered are compliant with our ISMS and that all exceptions and risks are documented and managed. Role Accountability Cloud Security Architecture Lead the design and development of Azure and AWS security architectures for protecting PII/PCI data deployed into different types of cloud and cloud/hybrid systems Lead the security vision and strategy around cloud-based applications, across all types (including Infrastructure, Platform, and Software as a Service (IaaS/PaaS/SaaS) Serve as the central point of contact for Enterprise Security for other Technology teams within the organization for all matters related to cloud security Design and develop security architectures for cloud and cloud/hybrid based systems. Possess a firm understanding of the offerings within Amazon Web Services (AWS) and the Microsoft Azure platforms Design and implement cloud-native architectures and designs that will allow those requirements to be met with a minimal degree of risk to Organization and with appropriate security controls present Represent Security Platform in development and implementation of the overall enterprise cloud architecture Act as the ambassador and senior technical representative for Enterprise Security while engaging with other senior technical leaders throughout organization in design and implementation of cloud and cloud/hybrid based implementations and solutions Works with IT Infrastructure Services, and Application Development organizations to choose appropriate technology solutions and facilitates complete integration into the company environments Develop standards in partnership with Engineering, Infrastructure Services, and Application Development. Lead initiatives designed to share knowledge across Security Platforms and/or Technology teams, identify, recommend, coordinate and deliver timely knowledge to support teams regarding technologies, processes or tools Oversees the development and maintenance of the information security strategy and develop and execute strategies to increase Cloud Security knowledge throughout the enterprise Ensures the effective translation of the security architecture is implemented into the solutions Assist to evaluate all the new initiatives/solutions (including Cloud) with the design recommendations and work with project managers and architects during implementation New Technology & Risks Evaluate and recommend tools and solutions to enhance the security posture of the Enterprise Maintain contact with vendors regarding security system updates and technical support of security products Perform cost-benefit and risk analysis- Analyzes business impact and exposure, based on emerging security threats, vulnerabilities and risks Project Management Lead project implementation for Information risk management projects Ensure integration of security requirements in project design, timely and high quality delivery of projects Partner with SecOps to develops operational run book to ensure smooth transition post implementation Liaison with IT teams and other biz functions to ensure security is engaged in all projects Ensure process documentation and compliance adherence Measures of Success Successful implementation/ adoption of any new solution, technology or framework Timely and in- budget delivery of security projects specifications within time and budget Timely delivery of Cloud Security Architecture covering all types (including Infrastructure, Platform, and Software as a Service (IaaS/PaaS/SaaS) Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of enterprise IT Systems, infrastructure and security technologies Knowledge of Information Security Standards like ISO 27001, PCI-DSS, NIST CSF, CSA framework etc. Working knowledge of common and industry standard cloud-native/cloud-friendly authentication mechanisms (OAuth, OpenID, etc.) Experience with deployment orchestration, automation, and security configuration management (Jenkins, Puppet, Chef, etc.) preferred Experience architecting solutions within Amazon Web Services (AWS), Azure, Google Cloud Platform (GCP), VMware NSX, Oracle etc. Experience with assessment, development, implementation, optimization, and documentation of a comprehensive and broad set of security technologies and processes such as secure software development, Application Security, data protection, cryptography, key management, identity and access management (IAM), network security) within SaaS, IaaS, PaaS, and other cloud environments Experience working with cloud security and governance tools, cloud access security brokers (CASBs), and server virtualization technologies Experience with enterprise applications (architecture, development, support, and troubleshooting) Experience performing threat modeling and design reviews to assess security implications and requirements for introduction of new technologies Working knowledge of compliance frameworks and security management standards (e.g., ISO 27001, NIST CSF, CIS etc.) Experience with enterprise architecture and working as part of a cross-functional team to implement solutions Industry standard certifications such as CISSP, CISM, CCSP, CEH, CHFI, Cloud security, ISO27001, SABSA, TOGAF, AWS, Azure etc. Competencies critical to the role Stakeholder Management Teamwork & Collaboration Result Orientation Problem Solving Qualification Graduate in IT/Computer Science or equivalent Preferred Industry BFSI / NBFC /E-commerce/IT & ITES / Telecom
Gurgaon
INR 40.0 - 45.0 Lacs P.A.
Work from Office
Full Time
SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for Wing to wing Outsourced Employees Life Cycle Management from Talent Acquisition to Exit Management, Infra facility Management, PSA Management, Cost Management, Performance Management, Regulatory and Statutory compliance and Controls. Role Accountability Manage relationships with the CEO MD level of 5 existing 4 New large PSA vendors, Agreement renewal and addendum basis organizational decisions. Relationship management and timely partner review basis score board and quality matrices. Partner workshop training for enhancement building. Conducting regular calls on meeting sales requirements within TAT Manage diversified workforce operations spread over 147 locations and across all Sales Channels, drive and meet hiring numbers as per business targets of different channels Ensure smooth Onboarding, Verification and Exit Management of entire 36000+ workforces Ensure adherence to statutory and regulatory requirements such as minimum wages, statutory bonus etc. Develop implement initiatives for attrition control like recognition of star performers, reason analysis based on exit interviews Manage new Site Selection, Suitable premises and its cost comparison and commercial negotiation Perform Cost Benefit Analysis of the proposal submitted by stakeholders and internal negotiation Oversee site compliance for 250+ Sites across all channels and ensure adherence to guidelines like Fire NOC, Land use, OC and SE as per State Laws and other regulatory requirements Ensure timely payout of Infra services to ensure Business continuity and support Oversee asset procurement according to the business needs for Channels such as Digital devices, Laptops, Desktops, Printers TABS etc., through vendors Initiate a new Requisition for Proposal (RFP) for the selection of a new partner. Identify new Partners to meet with the future business volumes risk diversification. Coordinate with Sourcing, Compliance Legal for Partner Onboarding. Plugin learning from previous SLAs and draft new SOWs to plug the leakages Manage approval validations of monthly Purchase Requisition and timely invoice payments Perform cost analytics on various components constituting Manpower, Infra, LG, Digital, Branch Commission, and Other Vendor cost Manage centralized reporting of sourcing costs to the Business as per the companys requirement Set up a cost control system and Coordination with Finance and stakeholders Provide analysis and details of Risks and Opportunities for costs against MOU Monitor Partners on SLA adherence and recover penalties as applicable. Develop and analyze Partner Scorecard to give an objective overview to business on partner performance on each SLA and comprehensive channel-wise dashboards on the Life cycle process for National heads FHs Improve Process Efficiency with initiatives, Innovation, analyzing data and conducting workouts with internal external teams. Roll out standard process for each partner and share best practices Support Compliance, FCU Legal in executing disciplinary action or support required related to investigation. Coordinate with PSAs and Legal to resolve exceptional issues like arrests, manhandling POSH complaints Coordinate, plan and perform data analytics on COA, FTE, NFTE and Channel Performance with stakeholders and conduct different forums and meetings to finalize the Cost of Acquisition MOU for Sales channels for the financial year Measures of Success Monthly hiring targets Timely resolution of disputes grievances, complaints/ Escalations and Support for investigations Achievement of defined SLAs Timely calculation and payment of SBI Branch Commission Timely Incentive Payouts Accuracy % Process adherence as per MOU Technical Skills / Experience / Certifications Partner Management experience with sound market knowledge on manpower practices Experience in Process standardization Quality related techniques Experience exposure on vendor Statutory compliance along with market trend awareness Competencies critical to the role Stakeholder Management Strategic Orientation Detail orientation Process Orientation Influencing ability
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Company Reviews
damuprudivi damodaram
3 months ago
Worst service of SBI card, totally fraud bank, if we requrest pre-closure statement, according to paid full amount also, still not closing and also NO...
Lavan Kumar
7 months ago
One of the worst experiences People are waiting in line by token But one police officer his name is (naveen kumar goud )came and cut off the …
Suresh Menon
4 years ago
The overall experience with SBI Credit Cards is one of the worst to say the least... For the IRCTC linked credit card, I was informed that there are n...
Nagendra Prasad Akula
3 months ago
Horrible Service provided at SBI Card People should wait in line by a token. No proper response by team time waste to visit the center.
Masthan syed
10 months ago
For all SBI credit card users be alert to know about their fraud. My SBI credit card is expired, by the time of my card expiry I cleared all my dues. ...
Uda Srinivasa rao
4 months ago
My money stuck with them for that I made several correspondence from the 2 months but they are not settling it, No proper response, I am very much ...
champhere 444
a year ago
Good that there is no negative option. very pathetic service from both Credit card office begumpet and as well as Customer care. No where there are go...
Sakshi Gulati
a year ago
Let me tell you a joke. imagine yourself chasing the bank to take your money so that you can pay your credit card bill. Unrealistic? SBI can make it r...
Gopi Chand
a year ago
My card last four digits 0616, When I opened the credit card, the executive mentioned that the credit limit would increase after three months. However...
Fz Fz
a year ago
Worse sbi card. I got sbi pulse credit card because they claim they give 1year free gym membership with the card,my sbi pulse card I got in Oct 2023 t...
mohan bandari
7 months ago
Worst service bi sbi card..when I applied for sbi simply save rupay varient...at final step i.e address verification...the address verification office...
Sainath Goud
8 months ago
Call Center agent calls and says that you are applicable for credit card no hard enquiry will happen later there will be no response from there atleas...
Rajesh garapalley
6 months ago
Worst Service, Daily more than 100s people are visiting. Staff is too Less .waiting time is more than 4 to hours. In Any service sbi is waste
Bhupesh Rawat
a year ago
they have taken 2 months and still running to update my registered mobile number. in the era of technology they want their customers to run around the...
Rajesh T
9 months ago
Dear SBI, Today visited your SBI Credit Card Office at Begumpet, there is service is very very worst service, even basic facilities not available such...
Rajendra M
a year ago
SBI Credit Card gives you all nightmares when it comes to customer service. Their service is pathetic and they do not deserve to be in customer servic...
Ramesh Guttula
a year ago
One Of the Worst Service and Experience with SBI Card. I used 51.5K from SBI Credit Card and Applied 30k as EMI through FLEXIPAY. SBI Charges 360rs Fe...
Manoj S
a year ago
What is the Difference between SBI Bank and SBI Cards , they are both seperate banking systems no relation between them. Waste of time , please never ...
planing112 42
8 months ago
Waste of sbi card.when you call to customer care only for registered mobile.if you change of mobile number its not connected.and every month bill is ...
Venkata Naga Kiran T
2 years ago
Such a worst service. Unrelated sub menus in IVRS system in customer care. Then what is the use of keeping customer care numbers. No person will speak...
Mudigondla r.krishnarao
a year ago
Sbi credit card service is very very worst and customer care number also not connecting. I am closed the my two sbi credit cards six months back only....
G. Rohan
2 years ago
Superb and small office. Have to register before entering the office. Token number will be given. Should follow rules. Okay satisfaction.
vera kumar
3 years ago
Very pathetic experience with SBI card and not sure why this SBI is working like this. I was approved for a card with lot of callings from customers c...
Vishal Lalwani
a year ago
If there was an option to give a review lower than 1 star, I would have given that. Extremely poor managed and incompetent, this bank basically never ...
Bhanu Satish
2 years ago
Very much Bad Experience for me. 2019 I closed card, again they charged me 1500 as annual charges, and make me open card. …
Manjunath Sajjan
4 years ago
my experience with sbi credit card . I have paid total bill amount of credit card, and after payment I block my my credit card permanently through SBI...
Arun Kumar
3 years ago
To SBI I have closed SBI card 2 years back, today neither I have the card nor I remember the it's number. But from the fast 3 months I keep getting m...
Tinku Yadav
3 years ago
Respected sir, Good morning. Sub: Complaint on SBI Credit Card, Branch office begumpet Secunderabad, …
Irfan Uddin
9 months ago
Very worst office and their SBI card service unnecessary the amount is getting debited they are totally fraud and scam only looting money only one per...
arpit mehta
a year ago
1 bcoz i cannot give negative. Following from last 2 months to deliver my card so that i can make the payment and they stop spoiling my CIBIL. They ke...
purna chandra
a year ago
Reaching there hoping that card related concerns will be addressed is utter waste of time. Interacted for 15-20 min, realised that i have better under...
vishnu madival
4 years ago
I have not applied for any credit card in SBI but these bank people have issued credit card to another person with my documents. …
divya vani
4 years ago
I applied credit card but still i didn't get card but bill generated how? How many time i am calling coustamercare they are not responding related my ...
kakunuri ashok
4 years ago
It don't deserve even one star, no single staff is ready to work there except securities who are following management. In Google they mentioned office...
Sunil pendyala
2 years ago
Credit Card Collections agents Harassing the Customer even though I have Told them that I am legally proceeding with settlement of my dues with Legal ...
Inbaraj
5 years ago
I applied simply credit card on sbi mobile 3 months ago but still i didn't received the card but i got the message from bank for over due amount and t...
Surendra Narakatla
4 years ago
Some fraud transaction happened my card in month of NOV-20 2019 so I intimated immediately to SBI customer care they don’t resolve my problem yet eve...
Pavan chowdary
4 years ago
Suddenly they decreased my credit card limit and I had a call with Customer care and requested them to cancel my credit card and they have charged ann...
arun babu
5 years ago
worest response from SBI. Iam trying toreach continuesly from 6 month, there is no response from the team and asking me to wait and making interest...
kiranmayi yalamanchili
11 months ago
Please don't take sbi card If you forgot your bill pay they will charge panalities every month past two months i am paying 5000 for 500 bill
Mohd KHUNDMIR
4 years ago
Very poor service from sbi I convert my balance in emi and my emi date is due on 24 of September but I paid early on 8 of September after paying early...
suraj pivahal
3 years ago
I have applied credit card sbi last year just one time they offered me I am eligible but iam interested . You people continuously sending emails we c...
SS raj
4 years ago
I'm one of SBI CREDIT CARD customer, due to some reasons I was not paid my credit bills. One of the customer executive her name aditri called me reaga...
Pavan Kumar
3 years ago
Worst service, they are issuing more than 100 tokens a day with only 2 service executives. Each person is taking more than 20 min and need to wait 2-...
rahman shariff
a year ago
Waste less services from the service team I had a card issue from past 20 days I m keep on complainting the issue but till yet they didn't solve the i...
Nagaraju Singavarapu
a year ago
Worst service I have seen till now. They have no knowledge about credit cards. Since two months of legal block they didn't unblocked even I paid total...
Shivkumar Ganta
a year ago
i did not receive the card yet i got the bill promptly! I want to close the card yet no one is helping me neither your call center nor your web porta...
Raju Jadhav
5 years ago
One of the worst service provide by SBI I always apply simply click card but bank always likes to give simply save card followed up many times but alw...
Vinay Govardhanam
a year ago
Wt a worse customer experience It's only been a few days since I got my first credit card and that too based on my previous transactions it got deacti...
jaya prakash
4 years ago
I blocked my card due to bad service by SBI, after that without my notice, they have sent new card, And I haven't receive the card, Still getting a me...
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