109 Sbc Jobs - Page 2

Roles and Responsibility Manage and implement Kofax solutions for clients. Provide technical support and training to clients on Kofax products. Collaborate with cross-functional teams to identify business requirements and develop solutions. Analyze and resolve complex technical issues related to Kofax implementation. Develop and maintain documentation of Kofax implementations and configurations. Ensure compliance with industry standards and best practices for Kofax implementation. Job Requirements Strong knowledge of Kofax products and technologies. Experience working with employment and recruitment services firms. Excellent problem-solving and analytical skills. Ability to work collaborativ...

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Hybrid Network Services domain and voice platform. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Vali...

We are seeking VoIP engineer, who can manage VoIP Switches and VoIP PBX Systems. Candidate should have a deep knowledge in the Contact Center System and Business Communication System. and capable of handling business customers as well.

Mandate Skills- SBC, MTGR, Direct Routing & MS Teams Voice The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Purpose of your Role To support Microsoft Teams Direct Routing and Meeting rooms for customers. Reporting and handling customer call for review of serManaging Teams Direct Routing infrastructure of the customer Manage Endpoints like SBC, gateway, and Meeting room endpoints. Working on reported tickets and maintaining SLA. Working on any issues reported by customer and responding to emails Monitoring the service, identifying, and fixing the issvice. K...

Looking for an Asterisk Support Engineer (13 yrs exp) in Meerut. Role involves troubleshooting, VoIP/SIP support, customer assistance, and system maintenance. PHP, Node.js & database skills preferred. Health insurance Mobile bill reimbursements

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Broadcasting Media, Data Analytics, Cloud Migration Planning, Digital Advertising Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : Specific undergraduate qualifications ie engineering computer science Summary :As a Media Broadcast Architect, yo...

Responsibilities include end-to-end network engineering aspects: As a Network Engineer, you will be working on Client's network and have end-to-end ownership (architecture/design/scale/operations) of our current and newly developing networks. Knowledge and experience in telecom SBC(Mandatory) Lead the design of highly available large-scale telephony networks, driving them from concept to launch Work closely with our software developers to fully automate network deployment and operations Drive operational excellence projects to improve network performance and reliability Enforce and strengthen security levels of the data centers. Troubleshoot complex problems and develop innovative solutions ...

Key Responsibilities: Design, configure, and maintain OpenSIPS as SIP proxy/registrar/load balancer. Develop and customize FreeSWITCH for call routing, IVR, conferencing, and advanced VoIP features. Implement SIP, RTP, WebRTC integrations with high availability and redundancy. Optimize system performance for low latency and high concurrent call handling . Troubleshoot signaling and media issues using SIP traces, Wireshark, sngrep, Homer, etc. Collaborate with network/security teams for NAT traversal, TLS/SRTP, and firewall policies . Work with developers for API integrations (REST, XML, ESL) and billing systems . Ensure system scalability, failover testing, and load balancing . Required Skil...

Why should you choose us Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industrys pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com Building on the technology Rakuten used to launch Japan...

Education Mandatory: Graduates from any stream or Global Equivalent degree Desirable: NA Experience Minimum 1-year experience as a Team Leader in voice/chat process Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools Should be aware of Ecommerce industry and should have used it in daily professional life Soft Skills: Responsible for smooth and efficient day-to-operations within their team Primary objectives of t...

Role & responsibilities In depth communication skills to be able to provide technical knowledge transfers to our end user community as well as service technicians. The position is part of our Global Voice Operations team. Provide top quality technical support, troubleshooting of Information Technology networks, PBX Systems and ancillary equipment such as voicemail. Must be able to work remotely to resolve customer issues by utilizing your skills, knowledge and experience with call quality issues in VoIP environments. Collect and analyze packet trace information. Create reproduction of customer environments Document in detail all site information, troubleshooting steps, and time reporting in ...

Responsibilities: 1. Resolve L2/L3 related Issues (Client/Vendor/Nexge Platform/Ameyo Platform) 2. Assess and analyze Call Flows, network quality issues, security, SIP, SCCP, H.323 and MCGP protocols. 3. Support for Hosted PBX and Hosted PRI and Hosted contact center solutions 4. Voice Traffic monitoring (ASR/ACD/PDD) 5. Customer Service Provisioning and post delivery support 6. Working in Shifts Skills Required: - Hands-on experience on Nexge Class-5 switch/ Asterisk/ IP-PBX/ ATA/ Media Gateway/ Soft Phone & Cloud Telephony Platform - Knowledge of Voice Gateways-PBX, ATA & TDM Technology. - Understanding of Hosted PBX and Hosted PRI and Hosted contact Center solutions - Working knowledge of...

Job Summary: We are looking for an experienced and dynamic Practice UCC Architect to lead and grow our Unified Communications & Contact Center (UC&C) solution offerings under the Digital Workplace Practice . The ideal candidate brings strong technical expertise in platforms such as Microsoft Teams, Cisco, Zoom , and Contact Center technologies including Genesys, NICE, Five9, Avaya , etc. The role demands a proven track record in solution development, pre-sales support, go-to-market (GTM) strategy, partner ecosystem development, and large-scale implementations. Key Responsibilities: Practice Leadership & Strategy: Define and lead the overall strategy for Unified Communications and Contact Cen...

Role & responsibilities Work with NPD (new product development) team members to ensure fast and seamless introductions of new designs to full production Source new suppliers for raw materials / component supply for new designs Maintain current knowledge of market conditions that affect overall cost, lead time, and availability of raw material Guide the team in studying the new designs provided by R&D Design team as well as the Bill Of Materials Ensure feasibility tests are conducted for existing suppliers regarding ability to supply required parts for new designs Continuously improve supplier performance by understanding business requirements and aligning suppliers with business needs. Build...

Assist in addressing and resolving data quality issues reported by users and data stakeholders, including anomalies, inconsistencies, and data quality concerns. Participate in the monitoring, tracking, and management of data quality incidents and requests, ensuring timely and effective responses. Assist in creating and maintaining comprehensive documentation of data quality issues, resolutions, and best practices for reference and training. Support the Data Quality Service Desk Lead in managing and escalating complex data quality issues to the relevant teams, ensuring appropriate actions are taken. Assist in tracking and reporting on data quality incidents and metrics to ensure transparency ...

Microsoft Teams & Enterprise Voice Rate according to market std Primary Skill :-Microsoft Teams & Teams Enterprise Voice Secondary Skill:- Powershell & SBCs Job Description Role & Responsibilities Advanced Troubleshooting and Support: Provide expert-level (L3) technical support for complex issues related to Microsoft Teams, including messaging, meetings, calling, and Enterprise Voice functionalities. This includes incident analysis, root cause analysis, and resolution. Microsoft Teams Administration: Perform advanced administration, configuration, and maintenance tasks for the Microsoft Teams environment, including user provisioning, policy configuration (messaging, meeting, calling, app per...

Role & responsibilities Configure, manage, and troubleshoot Ribbon SBC 5000 series for carrier voice connectivity and SIP routing. Support carrier interconnects, call routing policies, and media handling within the SBC environment. Learn and support the internal third-party PBX platform (training provided as needed). Monitor voice network performance and respond to incidents affecting service quality or uptime. Participate in implementation and migration projects related to SBC infrastructure. Collaborate with telecom vendors and service providers to resolve service-impacting issues. Create and maintain detailed documentation of configurations, processes, and troubleshooting procedures. Prov...

Role & responsibilities Configure, manage, and troubleshoot Ribbon SBC 5000 series for carrier voice connectivity and SIP routing. Support carrier interconnects, call routing policies, and media handling within the SBC environment. Learn and support the internal third-party PBX platform (training provided as needed). Monitor voice network performance and respond to incidents affecting service quality or uptime. Participate in implementation and migration projects related to SBC infrastructure. Collaborate with telecom vendors and service providers to resolve service-impacting issues. Create and maintain detailed documentation of configurations, processes, and troubleshooting procedures. Prov...

Responsibilities: Cisco Unified Communications Manager (CUCM): Managing and troubleshooting CUCM, including call routing, device configuration, and user management. Cisco Unity Connection: Managing and troubleshooting voicemail and unified messaging services. Cisco Webex Calling: Supporting and troubleshooting Webex Calling deployments, including integration with on-premises systems. Session Border Controllers (SBCs): Managing and troubleshooting SBCs for secure connectivity with external networks and service providers. Voice Gateways: Managing and troubleshooting voice gateways for connecting to PSTN (Public Switched Telephone Network) and other legacy systems. Troubleshooting: Analyzing an...

Technical Knowledge Good technical expertise in Cisco UCCE and related products Excellent hands on experience in Cisco CUCM and suite of related products Unity Voicemail, Expressways Upgrade/installation of UCCE , hands on Creation of ICM script and Monitoring Understanding of how scripts relate to Wallboard, CUIC requirements Ability to debug UCCE logs either via dump logs or Diagnostic Frame Portico Understand UCCE SQL tables and use of queries Ability to understand the agent log on procedure through to call answering , with view to debug all actions CUIC experience use of Default reports and customized reports Creation and deployment of UCCE Scripts -understand Call Types, Dial numbers, R...

Work as part of a team doing design, installation, configuration & performance analysis of unified communication & contact center solutions . Design PBX, contact center, WFO solutions. Install/configure PBXs, SBCs, and contact center servers Required Candidate profile Experience with: DNS, DHCP, TCP/IP & other network protocols. Routers, Switches, Firewalls/NATs. SIP, H.323, and other VoIP protocols Database concepts (Oracle, SQL) and query writing Call routing

As a Lead Developer, this role will focus on the skills - IMS, VoLTE, 4G, and 5G, typically working in the telecommunications and network engineering sectors, leading the development and enhancement of core network technologies. The role involves designing, implementing, and optimizing IMS (IP Multimedia Subsystem) and voice technologies like VoLTE (Voice over LTE), within the broader context of 4G and 5G networks. You have: Require a bachelor's degree or a related field 6+ years of relevant R&D Development experience on Telco grade products. Good hands-on knowledge inCloud Native, Microservices applications, using Containers and Virtualization Technologies like Docker, Kubernetes (K8s), Con...

As a Principal Developer, this role will focus on the skills - IMS, VoLTE, 4G, and 5G, typically working in the telecommunications and network engineering sectors, leading the development and enhancement of core network technologies. The role involves designing, implementing, and optimizing IMS (IP Multimedia Subsystem) and voice technologies like VoLTE (Voice over LTE), within the broader context of 4G and 5G networks. You have: Require a bachelor's degree or a related field 10+ years of relevant R&D Development experience on Telco grade products. Good hands-on knowledge inCloud Native, Microservices applications, using Containers and Virtualization Technologies like Docker, Kubernetes (K8s...

Summary This hybrid role combines expertise in Asterisk-based PBX systems with deep SIP infrastructure knowledge. The engineer will support, enhance, and troubleshoot Cloud5s proprietary Asterisk PBX while managing SIP connectivity, routing strategies, SBC configurations, and VoIP quality assurance. Key Responsibilities Administer and develop features for Asterisk-based Cloud5 PBX platform (AGI scripting, dial plans, voicemail, backend database integration). Monitor and troubleshoot SIP signaling, call routing, and RTP quality. Perform packet analysis (e.g., Wireshark) and debug SIP issues. Maintain SBCs, NAT traversal settings, and redundancy configurations. Ensure successful SIP integratio...

As a Telephony Engineer, you will join our SRE team to play a pivotal role in supporting our growing voice infrastructure and SMS/Messaging services. You will leverage your expertise in SBC technologies, Linux deployment, and SIP protocols to ensure the reliability, performance, and quality of our voice services. Qualifications/Skills/Abilities Minimum Requirements Formal Education Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience). Experience (type duration) 5+ years of experience in telephony engineering. Strong knowledge of SBC technologies and protocols Proficiency in Linux administration. Skills Software Management: Extensive expe...